Social Care Development Jobs

Voluntary Services Officer

Do you have experience of building community engagement through volunteering? Would you like to work for an organisation that is rated outstanding for its patient care? If so, we would love to hear from you.

Hours: 37.5 hours per week (Monday to Friday 09:00-17:00)

What is the role?

Reporting to the Head of Volunteering, Learning and Inclusion, and working in support of our community engagement strategy, the Voluntary Services Officer will maximise the benefits for the organisation of having a volunteer workforce that is embedded in the community we serve.

The postholder will induct and train volunteers, and support them with on-brand messaging and communication. They will also ensure our operations are fully resourced, and support the development of excellent volunteer management practices among our team of managers.

Please note that this post does not directly manage volunteers.

About you:

You will have experience of recruiting, training and inspiring staff or volunteers, and an understanding of the differences in employment and volunteering. You will have good project management skills and excellent communication and influencing abilities in order to achieve results through others. Although this post does not have staff management responsibilities, you may have previous experience of successfully leading a team, and will be able to bring your experience to bear when influencing staff and volunteers alike. You will be able to deliver engaging, motivational training, and demonstrate a strong commitment to equity and inclusion, along with a keen understanding of the impact of excellent volunteering experiences on increased community support.

In return, you will be supported to develop and will be part of an excellent team within an organisation recognised as ‘outstanding’ by the CQC.

If this sounds like a role that you would be suited to, then we would love to hear from you.

We offer a great range of benefits, including:

· 27 days annual leave entitlement plus bank holidays (rising with length of service)

· Membership of the NHS pension scheme is available for existing members

· Generous contributory pension scheme for all other staff

· A commitment to supporting your professional development

· Employee Assistance Programme and Mental Health First Aiders

· Supportive induction, and training and development

· Free parking

Interviews will be held on Wednesday 5th February 2025

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We therefore encourage applications from all sections of the community.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in and therefore we may close the vacancy before the closing date. Candidates are therefore advised to apply early.

Are you passionate about creating meaningful change in social care policy?

We're looking for a Senior Policy Adviser: Care and Support, to join our team in London. In this vital role, you'll work to improve access to and availability of high-quality care and support for those affected by Motor Neurone Disease (MND).

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As a Senior Policy Adviser, you will:

• Lead on policy issues related to social care, welfare, housing, and cost of living across England, Wales, and Northern Ireland.
• Analyse and respond to changes in the care and support policy landscape in collaboration with internal teams.
• Build strong relationships with government departments, civil servants, charities, and think tanks to influence policy change.
• Prepare briefings and reports for colleagues, including senior staff, ahead of meetings with key decision-makers.
• Work with the Policy Manager to advocate for effective policy solutions.
• Collaborate with Public Affairs and Campaigning teams to engage politicians and decision-makers.
• Ensure external audiences are informed about developments through collaboration with the Communications team.
• Conduct research and produce reports with actionable recommendations on key policy issues.
• Represent the MND Association in consultations, seminars, and public events to amplify our voice.

About You:

You're a motivated and skilled professional who understands the complexities of social care and support policy.

We're looking for someone with:

• A strong knowledge of policy areas like social care, welfare, housing, and cost of living.
• Proven experience in policy research, analysis, and influencing change.
• Familiarity with the NHS, local authorities, and UK political systems.
• Excellent communication, negotiation, and influencing skills.
• Sharp analytical abilities to address complex policy challenges.
• Strong organisational skills, with the ability to manage priorities and meet deadlines.
• A collaborative mindset, balanced with the ability to work independently.
• A commitment to social change and inclusion.

Join us and help drive policy change that makes a real difference in people's lives.

The full job description is available in the candidate pack.

Salary: £40,600 per annum

Hours: 37 per week

Location: London office with hybrid working

Contract: Permanent

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office one day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in analysing and addressing policy issues involving social care, welfare, housing and cost of living.
• A successful track record of outcome-focused policy research, analysis and development.
• Familiarity with the NHS, local authority bodies and UK political systems, including Government departments, Westminster and the devolved nations.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Adult Training and Development Manager 

We have an exciting opportunity for an Adult Training and Development Manager to design and deliver engaging learning experiences for parents and communities and manage a team of Tutors.

Do you want to work for a parent friendly award winning charity dedicated to providing mentoring, training and support for parents and carers of children around Islington?

Position: Adult Training and Development Manager

Salary: £37,000 per year full time equivalent

Location: London-based with occasional travel within the borough

Hours: 28 hours per week: term time only (working 1 week during the summer holidays, that can be taken back during term time)

Closing Date: Monday 27th January 2025 

About the Role:

As Adult Training and Development Manager, you will be instrumental in delivering impactful workshops and group learning sessions to parents. Working within a diverse community, you’ll develop engaging educational programmes tailored to parents' needs, fostering personal growth and skill development. You’ll collaborate with community partners, facilitate workshops, support community-led projects, and assess learner progress to ensure quality education. This is a hands-on role, ideal for someone passionate about empowering others.

Key Responsibilities:

• Manage a team of Tutors

• Design and deliver workshops and group learning sessions for parents

• Develop tailored training materials and resources for parent groups

• Support parents in delivering community research and presentations

• Collaborate with partners to share best practices and enhance programmes

• Conduct assessments, evaluations, and produce reports on learning outcomes

About You:

You will need to be an experienced adult educator with a background in working with diverse groups. Your strong communication and organisational skills will enable you to engage effectively with learners, adapt to their needs, and inspire confidence. Experience in community development and a solid understanding of safeguarding are essential.

Key Skills & Experience:

• Minimum Level 4 qualification in adult learning tutor training course

• Experience in planning and facilitating adult learning sessions

• Proven experience in group facilitation and working within diverse communities

• Understanding of safeguarding practices and issues faced by parents

• Ability to develop creative and engaging educational materials

About the Organisation:

The charity is dedicated to supporting parents to realise their potential and make a difference in their families and communities. Through training, group sessions, and community-led initiatives, they empower parents to build skills, confidence, and resilience. As part of the team, you’ll have the opportunity to work in an inclusive, community-driven environment focused on meaningful impact.

Other Roles You May Have Experience of Could Include: Community Education Tutor, Training Manager, Training and Development Manager, Adult Learning, Training and Development Officer, Adult Training, Group Facilitator, Training Performance Manager, Learning Mentor, Tutor, Adult Learning Skills, Skills Sessional Tutor, Teacher, Adult Learning Support Facilitator, Family Support Practitioner, etc.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues

37.5 hours per week / Permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Guildford Foyer provides 24 hour supported accommodation housing up to 34 young people aged 16-25 who have multiple and complex needs, including many who are unaccompanied asylum-seeking young people. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Our supportive staff team comprises of Support Workers, night staff and two managers.

We are looking for a Supported Housing Support Worker to join our Guildford Foyer team. Main areas of responsibilities are:

Housing

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. 
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent.
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). 

General 

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

ABOUT YOU: We know that there are great candidates who will not fit everything described below, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. 
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. 
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

Chief Executive Officer

We are seeking a new Chief Executive Officer to provide confident strategic leadership while act as an external ambassador for our organisation with stakeholders and partners.

Position: Chief Executive Officer

Location: Manchester 

Salary: £41,506 per annum (£51,882 FTE) 

Hours: Part time, 4 days per week (30 hours)

Contract: Permanent 

Closing Date: Sunday 2nd February

About the role: 

As Chief Executive Officer you will have overall responsibility for operational delivery and strategic development. This involves people leadership, financial planning including fundraising, internal and external communications and partnerships, effective use of data and information, and organisational development.

The charity has a unique approach to supporting its participants by providing a diverse, socially

engaged arts programme, responding to the needs, ambitions and cultural aspirations of male, trans and non-binary people who sex work. We also provide one-to-one support and advocacy, primarily relating to housing and homelessness.

Your main duties will include:

• Develop, implement, and oversee the vision and strategy in collaboration with the Board of Directors.

• Work closely with the Head of Creative to oversee delivery of creative provision, supporting and guiding staff to develop a high-quality programme for participants.

• Develop and maintain key strategic partnerships, including with leading cultural institutions and with the health and social care sector.

• Lead the staff team, including maintaining responsibility for recruitment, staff development and supervision, enabling the team to deliver high quality support and programmes for participants.

• Responsible for ensuring that organisational change is delivered successfully, with a focus on maintaining a positive culture where staff, volunteers and participants feel heard and involved.

• Financial management, fundraising, budgeting, monitoring and reporting.

• Charity and organisational compliance, including Charity Commission requirements, health and safety, safeguarding, employment and GPDR legislation.

About you: 

We are looking for a confident leader who wants to work with us to ensure we are a high performing, sustainable organisation. You will need to bring with you the following skills and experience:

• Knowledge and understanding of the challenges and barriers to accessing services faced by LGBTQ+ people, people who sex work and those experiencing homelessness, often in combination with other needs.

• Experience of working at a senior level within either an arts and/or health and social care charity.

• Knowledge of adult safeguarding procedures.

• A strong track record of fundraising for either arts and/or or social care provision.

• Knowledge and understanding of the VCSE sector, health and social care support and provision for marginalised communities.

• Experience of leading, managing, and motivating teams at all levels, building working relationships with colleagues, and demonstrating personal commitment to organisational and staff development. 

• Excellent communication, influencing and presentation skills, with an ability to represent the charity externally and work with a diverse range of stakeholders.

• Experience of managing multiple funding streams, working within tight financial parameters, and producing detailed financial budgets.

You are asked to submit your CV and a Supporting Statement of no longer than two pages as part of the application process.

About the Organisation

This public support charity is a collective, creative space for male, trans and non-binary sex workers. We are an arts and social care charity where creativity is at the heart of all we do. Through playfulness, challenge and creative adventures, we offer people a safe and welcoming space in which to try new things and become inspired. Our artistic work is underpinned by practical support and advocacy, working with people on interconnected issues such as: housing, substance use, LGBTQIA+ rights, education & training, volunteering and money management. 

To achieve all of this, we have a passionate and dedicated multidisciplinary team who are motivated by working collaboratively, openly and creatively. We consider the environmental impact of our work and aim to support and strengthen the sectors we work with by sharing our knowledge, experiences, and ideas.

Other roles you may have experience of could include Charity Director, CEO, Chief Executive, Chief Executive Officer, Senior Director, Finance Director, Corporate Services Director, Human Resources Director, IT Director, General Manager, Operations Director, Partnerships Director, Managing Director, CFO, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are excited to be working in partnership with Dogs for Good, a registered charity dedicated to advancing the boundless possibilities of what a connection between people and dogs can enable – in making everyday life fuller, healthier, and happier for everyone involved. They understand the extraordinary change dogs can enable when they form part of a social-care model centred on the needs of people and communities. With their new 2024-2028 strategy in place, it’s an exciting time to join the Dogs for Good team!

We are seeking a Major Gifts Development Manager to join their newly formed Philanthropy and Partnerships team. We’re seeking a passionate individual to help develop new ways of working across donor pipeline management and prospect identification.  You'll collaborate closely with dog trainers, instructors, and senior management, crafting innovative proposals that deliver a compelling and inspiring case for support.

The successful candidate must be able to demonstrate:

• A track record in fundraising with evidence of successful solicitation of six-figure multi-year gifts. 
• Experience in building bespoke fundraising propositions for major gifts (corporate partners as well as trusts and foundations). 
• Experience in relationship building skills and an ability to interact with prospects and donors at the highest levels in a professional manner. 
• Knowledge of major gift fundraising techniques, and what it takes to achieve success in developing income from high value prospects and donors. 

This is an exciting opportunity to join a dedicated team during an exciting growth phase. You’ll work will make a meaningful impact in health and social care, whilst also championing Dogs for Good’s unwavering commitment to dog welfare.

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Contract & Hours: Permanent. Full or part-time (28 - 35 hours per week)

Location: Hybrid - min two days per week in the charity’s Head Office in Banbury (The Frances Hay Centre)

Closing date for applications: Thursday 23rd January 2025

Charisma vetting interviews must be completed by close of play on Tuesday 28th January 2025 

Interviews with Dogs for Good: Week commencing 3rd February 2025

A note from Charisma

Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisation

Are you passionate about making a real difference in the lives of older people? Do you have a knack for offering clear, empathetic, and practical advice? If so, we want to hear from you!

At Age UK Surrey, we are dedicated to improving the lives of older people across the county, providing services and support that enable independence and enhance wellbeing. We are seeking an experienced Information & Advice Adviser to join our team and help us achieve our mission.

Key Responsibilities:

• Provide accurate, impartial, and comprehensive information and advice to older people, their families, and carers.
• Manage a welfare rights and other matters caseload, ensuring casework is recorded in a timely manner and in line with agreed quality standards.
• Address various topics, including welfare benefits, housing, social care, financial advice, and local services.
• Conduct face-to-face, telephone, and email consultations, ensuring a client-centred approach.
• Assist with completing forms and applications, such as benefits claims and housing requests.
• Work as part of the wider Age UK Surrey advice and information team ensuring effective cover in services including dealing with emergencies when required. 
• Stay updated on legislation, policy changes, and local services to provide the best support possible.
• To participate in the development and delivery of referral partnerships and outreach services to reach the most vulnerable older people within Surrey. 
• Work collaboratively with colleagues and external agencies to deliver holistic support.

What We’re Looking For:

• Proven experience in an information and advice role, ideally within the charity or public sector.
• In-depth knowledge of benefits, housing, and social care systems.
• Excellent communication and interpersonal skills, with a sensitive and empathetic approach.
• Strong organisational skills and the ability to manage a varied workload.
• Competence in using IT systems and maintaining accurate client records.
• A commitment to promoting the independence and dignity of older people.

Why Join Us?

• Be part of a friendly, passionate, and supportive team.
• Opportunity to make a genuine impact in the community.
• Comprehensive training and development opportunities.
• Flexible working arrangements to support work-life balance.
• Access to employee benefits, including an EAP, pension contributions and paid holidays.

How to Apply:

If you are ready to bring your expertise to Age UK Surrey and help us empower older people, we’d love to hear from you!

Closing Date: Friday 24th January at 12pm
Interviews: TBC

Age UK Surrey is committed to equality and diversity and welcomes applications from all sections of the community.

Job Offer and Employment are subject to satisfactory Right to Work checks and an enhanced DBS check.

Be the change. Join Age UK Surrey today.

Da'aro Youth Project is looking for an experienced caseworker to join our small team based in Streatham Hill, London. The successful candidate will work alongside young refugees, asylum seekers and other young migrants who are at risk or in crisis to ensure that they can access their statutory rights and make progress in their personal development so that they can achieve their full potential. You will join our Casework Service which provides holistic casework, advice and practical support to young people aged 14 to 25 years, working closely with statutory and voluntary organisations to ensure that the immediate and longer-term needs of young people are met.

Are you passionate about the power of volunteering to protect, promote and enhance our countryside?

Volunteering Development Assistant
Location: National office (London N1) or home based, with regular travel
Salary: £23,692 (£29,616 FTE) for a role based in our National Office in London or £20,335.20 (£25,419 FTE) for a home-based role 4 days a week outside of the London travel to work area. There will be monthly travel to meetings in London.

CPRE’s Volunteering Development Assistant provides excellent customer care to people from all walks of life who volunteer.  You’ll work with the network of over 40 county-based charities and with our national CPRE to expand how we campaign for the countryside through volunteering. 

This varied role helps to deliver CPRE’s volunteering strategy, to find a way in for everyone to care for the countryside. You’ll be dealing directly with enquiries from volunteers and those supporting them, managing the volunteering inbox and providing our first line response.

This role offers plenty of opportunity to develop - you’ll learn how to use our volunteer management system Assemble, and support others to make the best use of the system. You’ll be given training on our intranet contact management system and help us curate our volunteer training resources. You’ll need to be organised and open to learning about digital tools, from design software like Canva to Teams Planner.

You’ll also have the opportunity to support our successful Volunteer Awards programme, so great written and communication skills will be key to making sure we gather impactful nominations and case studies. Telling volunteer stories is a key part of this role, and your use of written and video case studies will help us celebrate a diversity range of volunteers.

You’ll be familiar with the ways social media can help us promote the impact of volunteering, and you’ll be supporting the team to make sure new colleagues get a great welcome and induction to the CPRE movement. You’ll be adept at collaborative working, and you’ll be supportive of increasing the diversity of people who volunteer for CPRE.  You’ll be given 2 paid days a year to pursue your own volunteering as part of this role.

CPRE places high value on equality. We treat everyone with respect and consideration because we know it’s the right thing to do. We also know that diverse teams make much better decisions, are more creative and more stimulating to work in. So, if you join us, you will be able to help us put equality, the environment and diversity at the centre of everything we do. We hope you like the sound of the job and will take the time to apply!

Closing date: Midday Thursday 30 January 2025
Interviews: Wednesday 12 February 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPRE is an equal opportunities employer.

No agencies please.

Kentown Family Support Worker

£23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.

Preston, Blackpool and surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Kentown Family Support Worker to deliver a high-quality family support service as part of the pilot Kentown Children’s Palliative Care Programme, in collaboration with Kentown Wizard and Together for Short Lives.

Reporting to the Kentown Project Lead out of our Lancaster team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

The Benefits Service within SEL Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive.

The service currently provides casework support for people who need to challenge benefits decisions across the three boroughs of Bromley, Lewisham and Greenwich. There is also a cross-area team of volunteers who assist with form filling and all aspects of the assessment process. During 2024, we have consolidated management of the benefits service to provide a robust and accountable level of support. This role will take responsibility for the team and have a leading role in developing the service for the future.

We are looking for a Benefits Service Manager with significant experience of working within welfare benefits. You will have a good understanding of the needs of people with mental health problems and the links with welfare issues. Applicants should have previous experience of thinking strategically to develop a service and ideally of managing a team to deliver the support. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.  

Closing date: Thursday 16th January (11:59pm)

Likely interview date: Monday 27th January 2025

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

About Richmond Borough Mind and the Service:

Richmond Borough Mind (RB Mind) is a leading mental health charity committed to supporting the mental wellbeing of our community. One of our key services offers support for unpaid carers – individuals providing emotional, practical, and moral support to loved ones experiencing mental health challenges.

Our Carers in Mind service provides advice, emotional support, friendship, and workshops for unpaid carers. We create safe spaces for carers to connect, share experiences, and receive support for their own wellbeing. Through peer support, we empower carers to prioritise their own health while continuing their vital roles.
 

Role Purpose:

The Carers in Mind Service Lead will lead and deliver our peer support service for unpaid carers, offering emotional and practical support, coordinating events, and developing community partnerships. They will also supervise a small team of peer support workers while managing a caseload of carers requiring one-to-one and group support.

The role focuses on:

 •  Supporting unpaid carers with advice, emotional support, and peer group connections

 •  Empowering carers to manage their own wellbeing while caring for others

 •  Developing and maintaining relationships with local NHS services, charities, and community groups to ensure joined-up care

 •  Promoting best practices in carer support and mental health recovery

Key Responsibilities:

Service Coordination and Delivery:

 •  Oversee the day-to-day running of the Carers Peer Support Service

 •  Provide one-to-one support and facilitate peer support groups for carers

 •  Manage referrals and caseloads, including supporting those with complex needs

 •  Ensure carers receive timely and appropriate support and signposting

Team Leadership and Development:

 •  Provide supervision, guidance, and training for Peer Support Workers

 •  Coordinate with external partners and community organisations to strengthen the network of support

 •  Work with the NHS (SWLSTG) and voluntary partners to promote collaborative working

Service Development and Impact Measurement:

 •  Monitor and evaluate the effectiveness of the service

 •  Report on outcomes and suggest improvements based on feedback and data

 •  Assist in strategic planning to enhance services for carers across the borough

Advocacy and Inclusion:

 •  Encourage carers to engage in local mental health developments and advocate for their needs

 •  Promote the Triangle of Care framework to ensure carers, service users, and professionals work collaboratively

 •  Develop outreach materials and workshops to educate and empower carers

Person Specification:

Essential:

 •  Lived experience as an unpaid carer or experience working in a mental health or carer support role

 •  Experience leading or supervising staff or volunteers

 •  Strong understanding of mental health challenges and their impact on families and carers

 •  Excellent interpersonal skills with the ability to build relationships and engage diverse communities

 •  Confident in providing emotional support, advice, and group facilitation

 •  Strong administrative and organisational skills with competence in IT systems including email, Microsoft Office, and case management tools

 •  Ability to work independently and as part of a multi-agency team

Desirable:

 •  Familiarity with the Triangle of Care framework or similar carer involvement models

 •  Experience delivering training or community workshops

 •  Knowledge of Richmond’s local community support services and mental health landscape

Benefits of Working with RB Mind:

 •  Generous annual leave: 25 days plus bank holidays (increasing with service)

 •  Pension scheme

 •  Employee Assistance Programme: Including free counselling and wellbeing resources

 •  Training and personal development opportunities

 •  Supportive, values-driven work culture focused on mental health and community wellbeing

How to Apply:

If you’re passionate about supporting carers and making a difference in the community, we’d love to hear from you. To apply, please submit your CV and a cover letter outlining how your skills and experience match the requirements of this role.

Discharge Navigator (Mental Health)

Birmingham

£28,801 per annum

BSMHFT Acute and Urgent Care, Birmingham 

Full time - 37.5hrs per week 

Birmingham Mind are a leading provider of mental health services in Birmingham and the West Midlands. We offer high quality services that support both recovery and wellbeing, and we actively work with people so that they can be in control of their lives.

Our Discharge Navigators work within acute units across Birmingham and Solihull in a key role supporting individuals to enable a smooth discharge back into their accommodation and community. 

You will work with Birmingham and Solihull Mental Health Trust Discharge Manager’s to prioritise and manage a case load supporting individuals on a recovery journey. This will involve participating in bed management and multi-disciplinary team meetings.

You will work closely with a range of statutory and other third sector providers including housing providers to find appropriate housing and community support networks to aid successful recovery. 

The successful candidate will have previous experience of working in a paid role in the mental health field, with experience of supporting people with a person-centred approach. You will be organised, solution focused and resilient with excellent communication skills. 

A full UK driving licence and use of a vehicle is also desirable. 

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

Closing Date:  Sunday 19 January 2025 

Interviews will be held on w/c 27 January 2025