Shop Manager Jobs in Greater London

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

About this role

This is an exciting role that will lead the relationship management of our most important, high value retail brands, without which our service could not be delivered. Supported by the Head of Events & Community Fundraising, you will work closely with the Partnerships Team and the Wardrobe Team to deliver essential client and events stock. In addition to delivering client and events stock, you will also focus on raising money from retail partners, particularly with activations linked to International Women’s Day and Giving Tuesday.

The successful candidate will be responsible for building and maintaining a portfolio of retail brands, conducting excellent stewardship, bespoke tailored support, with a real understanding and insight into the challenges and opportunities within the retail sector, and an ability to influence and negotiate on the charity’s behalf. 

We seek an excellent relationship manager, with strong written and verbal communication skills, an ability to influence senior stakeholders and exceed set targets. An understanding of women’s fashion would also be advantageous.

Smart Works has a collaborative environment, with dynamic teams and ambitious plans. It is also a rewarding place to work and a lot of fun, with valuable opportunities to attend nationwide fundraising events, expert leadership panel discussions, fashion sales and exclusive events.

The Partnerships team is based in London. This is a hybrid role, with time split across all 3 of our London sites in Islington, Ladbroke Grove and Croydon. Some evening and weekend work is occasionally required to support our wider partnership and fundraising events.

If you are a dynamic, proactive self-starter, with a sense of urgency, and exceptional interpersonal skills, then this could be the ideal opportunity for you. We would love to hear from you.

How to Apply

Please submt a CV and a cover letter which answers the following questions by 5pm on Sunday 23rd February. Your application should be addressed to Sue Wicks, Director of Fundraising

1. What experiences and skills do you have that make you well suited to this role? (Max 400 words)
2. What are the key components to external relationship management? (Max 400 words)

1st round interviews will take place on either 3rd/4th March and will be virtual. If you are unable to attend a virtual interview for any reason, please let us know by contacting our recruitment team. Contact details are in the attached job description.

2nd round interviews will take place on either 10th/11th March and will be in person at the North London centre in Islington. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please send us an email and we'd be happy to accomodate. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

We're looking for a Trusts Fundraising Manager to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Fundraising and Communications team, this role will lead on submitting successful funding bids, take responsibility for delivering against a stretching trusts and foundations fundraising target each year, enabling Your Place to achieve its fundraising strategies and supporting the efficient delivery of our broader business plan.

The role is a blend of major grant funding from trusts, foundations and statutory funders, as well as high quality research to identify significant sources of funding. The post holder will primarily secure capital and revenue funding for the organisation.

Reporting & Line Management:
This role reports to the Head of Fundraising & Communications and has line management responsibility for the Senior Trusts & Foundations Officer.

Salary: £39,520 - £46,800 annual salary
Contract: Permanent 
Hours: 37.5 hours. Monday - Friday 
Location: Canning Town, London 

Other responsibilities include

• Work as part of a team in implementing an income strategy for the charity ensuring continued success and planned growth in order to fulfil our charitable goals.
• Provide advice, support and assistance with corporate trusts and foundations applications as required to help maximise our income.
• Develop and sustain existing trust and foundation work, identify and source new funders and maximise opportunity through developing multiple propositions
• To implement a plan of activity that develops relationships with funders from existing and new sources of funding
• Produce high quality funding applications, in line with the requirements of potential funders and with reference to their published guidelines and any communication with them
• Review budget information with the Finance Department and liaise with other employees across the organisation to ensure accurate applications and reports are submitted.
• Ensure high value applications go through the proper internal approvals processes, which may involve completing application appraisal reports for Board review.
• Manage and monitor multiple applications providing additional information promptly as required
• Track and plan applications throughout the year to ensure a continuing income stream
• To take lead responsibility for the reporting schedule on behalf of the organisation
• Meet the financial targets and budgets relating to income from trusts and foundations and statutory sources
• Work with the Strategic Management Team to respond to and deliver strategic income needs
• Produce reports for and attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings
• Undertake other duties within the competence of the post holder which may be required from time to time
• Undertake any training or appropriate professional development considered necessary.
• Comply in all areas of work in line with policies and procedures.

About you

Experience

• Significant experience of researching, collating, preparing and submitting multiple and compelling trust funding applications, drawing on complex information
• Proven experience of funds raised successfully through trusts and foundations with an annual total in excess of £600,000
• Experience of developing and maintaining key relationships with funders and funding bodies over a sustained period of time

Qualifications

• Relevant fundraising qualification

Skills & knowledge

• Proven successful track record of achieving funding from trusts or foundations
• A high standard of written English
• Excellent interpersonal skills
• Well-developed written, verbal and presentational communication skills
• High level of computer literacy, for word processing, emailing, record keeping, budgets, web-based research and customer relationship management
• Familiar with fundraising stands concepts, practises and procedures

Abilities

• Proven ability to manage budgets, time and resources effectively
• Able to plan, prioritise and schedule activities and monitor outcomes
• Able to act on own initiative, work effectively under own direction, and productively within a team
• Able to build networks and alliances, engage in cross-functional activities

Personal qualities

• A team player with confident manner and a professional, flexible, positive and studious approach
• Able to work under pressure and to deadlines with no impact on quality or creativity

Desirable criteria

• Sound knowledge of the issues of homelessness and disadvantaged people and how this relates to clients with challenging behaviour and multiple needs
• A broad knowledge of related cultural / social needs of service users
• A detailed understanding of the wider environment and changing trends in the voluntary sector including housing and homeless policy and the welfare benefits system

Benefits – Because You Give Your Best, We Give Ours!

• Time Off: 25 days’ holiday (rising to 30), plus bank holidays & your birthday off!
• Wellbeing: A weekly “Wellbeing Hour,” up to 2 Wellbeing Days a year, gym membership support, free eye tests, a 24/7 helpline, cycle-to-work scheme, and group activities like yoga.
• Pension: We match your contributions up to 7.5%.
• Career Growth: Training, professional accreditation, and development opportunities.
• Flexibility: Support for work-life balance within team and organisational needs.
• Perks & Discounts: Blue Light Card, shopping & travel savings, free event tickets, and more.
• Socials & Equipment: Seasonal events, plus top-tier IT and home office setup if needed.

About applying

Diversity & Inclusion at Your Place
We’re committed to an inclusive workplace where diverse perspectives drive better outcomes for residents. We welcome applications from all backgrounds and ensure a fair recruitment process, including reasonable adjustments for disabilities.

This role requires an Enhanced DBS check and the right to work in the UK.

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital by managing the volunteer service, hospital shop and patient information hub. 

The Position

The Shop Manager is an essential role, responsible for day-to-day management of the Friends shop at Moorfields City Road, including customer service, stock control and cash management.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities:

1. Manage Shop Sales and Customer Service

2. Manage Stock, including annual stocktake

3. Manage cash flow and budget control

4. Develop and promote the shop as central source of information about ‘The Friends’.

We are looking for a Christian who is highly organised with excellent leadership skills. You will have a passion for helping those who are vulnerable, disadvantaged and struggling on low income.

The Foodshop is an initiative of Sutton Community Works based in St Nicholas Shopping Centre in Sutton aimed at supporting those struggling on low income. Members pay £4 a visit and get access to approx. £27 worth of fresh, chilled, frozen, and ambient foods.

We normally serve 120 customers a week during our opening times of 10-12noon Thursday, Friday, and Saturday. It is the aim over time that you would only work alternate Saturdays.

This is achieved through a small staff team and 50 volunteers who are mainly drawn from local churches and whom you will manage. You will be responsible for maintaining the Christian ethos and culture of the Foodshop. As Manager you will have pastoral responsibility for staff and volunteers which will involve setting a culture of prayer before, during and after sessions and offering pastoral support and prayer where approptiate to staff and volunteers.  You will be responsible for the smooth day to day running of the Food Shop which includes managing food stock levels. You will be part of a wider Sutton Community Works staff team and be expected to join staff prayers every Monday morning and regularly lead devotions and prayer.

Our aim is to enable residents out of Food Poverty through the Foodshop and linking them with further support to address underlying issues. This includes offering prayer; spiritual support and linking customers in with churches groups within the borough.

You will have excellent communication and interpersonal skills and the passion and heart to serve those in need.

Closing Date: Sunday 16th February

Interviews: Tuesday 18th February

Job title: Assistant Shop Manager

Department: Retail

Reporting to: Dual Site Manager

Salary: £24,333.00 per year

Hours: 35 per week

Location: SCT Shops East London

Contract type: Permanent

Overview

Aim and influence

· Assist the manager to achieve weekly/ annual sales and profit targets for each shop.

· To assist in managing the day to day running of the shops staff and volunteers with the aim maximising sales and controlling shop expenses to support SCT’s mission.

· Work within SCT values

Other key details

· A 4 day fully flexible working pattern, including weekends and bank holidays

· Flexibility required where reasonable and appropriate to accommodate short notice alterations to working pattern.

· Must work in other shops within London if occasionally required.

· Attend and undertake any relevant training workshops, events or meetings as required.

· A satisfactory Basic Disclosure from the Disclosure Barring Service is required for this role.

Your enthusiasm and dedication will see you:

• Have excellent communication and customer skills, be solutions focussed with friendly positive can do attitude.
• Be responsible for our dedicated volunteer teams, customer service and oversee daily retail operations in the absence of the shop manager.
• Recruit, train and support volunteers, helping them to achieve their goals and potential to support the aims of the shop.
• Interact with your local community to support engagement through volunteering, donation and fundraising opportunities.
• Be a self-motivated team player, who is enthusiastic and passionate about the cause of the charity.
• Have the ability to accept and process donations in a timely manner, modelling Gift Aid prompts
• Ensure stock quality and pricing aligns with the expected standards.

What we need from you:

• Retail experience.
• An interest in preloved, vintage and second-hand fashion
• Have excellent communication, interpersonal skills and customer service skills.
• Having experience of working with volunteers would be an advantage.
• Strong administration, computer skills- MS Office and POS.

What we can offer you:

Working with SCT offers numerous benefits. Employees find deep personal fulfilment and purpose by working to support the most vulnerable in society.  Our teams are passionate and supportive, fostering a strong sense of community among like-minded individuals. With opportunities for professional growth, SCT offers training to support your role and personal development: 

• Training & Development opportunities.
• BUPA Cash Back Plan.
• BUPA Employee Assistance Program with access to counselling.
• Cyle to work scheme/ interest free travel loans for season ticket holders.
• A busy, challenging and rewarding role with consistent support and an opportunity to continue to learn. 

How you can apply today!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible! 

All applicants must possess the legal right to work in the UK.

Are you passionate about retail and love connecting with people? If you’ve got strong retail experience and thrive in a dynamic environment, we have the perfect role for you!

We’re looking for an Assistant Shop Manager to help lead our Waltham Cross retail shop to success. You’ll work with a small talented team of volunteers to deliver exceptional customer experiences, drive sales, and make a real impact in your local community. Every day will bring new challenges and opportunities as you champion the PDSA brand, generate vital donations, and raise awareness of our incredible mission.

What You’ll Do

As our Assistant Shop Manager, you’ll:

• Partner with the Shop Manager to maximise profits through excellent customer experiences, efficient stock management, and smart use of performance data.
• Inspire and develop a team of volunteers, fostering creativity and innovation.
• Drive a culture of continuous improvement, using KPIs and competitor insights to refine what works.
• Be passionate about PDSA as a charity and raise awareness of what we do with every customer 

About You

We’re looking for someone who:

• Has a proven track record in retail, consistently meeting and exceeding sales targets.
• Knows how to deliver exceptional customer service and create memorable shopping experiences.
• Can motivate and lead a team, instilling enthusiasm and sharing skills to achieve outstanding results.

If you’re excited by the fast-paced world of retail and want to channel your skills into a role with real purpose, we’d love to hear from you.

Why Join PDSA?

At PDSA, we’re more than a workplace—we’re a family united by a shared passion for making a difference. It’s no wonder we’re rated one of the top 25 big organisations to work for in the UK.

Here’s just some of what we offer:

• Flexible working options to support your lifestyle.
• 25 days holiday (plus Bank Holidays), with the ability to buy or sell extra days.
• An additional Wellbeing Day and Celebration Day for you to recharge.
• A generous pension scheme starting at 5% contributions, with the option to increase up to 10%.
• Life Assurance policy (4x your annual salary).
• Access to an Employee Assistance Program and Online Wellbeing Centre, available 24/7.
• Discounts on retail, holidays, and more through our Fetch platform.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. 

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks. 

Salary: £24,570.00 per annum, pro-rated plus £5023.71 London Weighting per annum, pro-rated

Location: Shelter Boutique shop – Muswell Hill

Contract: Fixed term contract ending March 2026

Hours: Part time – 15 per week

Closing date: Sunday the 16th of February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Muswell Hill Boutique by Shelter shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. 

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people.

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.  

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Battersea Operations will undergo significant change over the next two years by transforming our intake and rehoming processes and improving our customer experience to help more cats and dogs. We have an exciting transformation programme underway and we are at the delivery stage. To be successful we need to help frontline teams transition to new ways of working and take on a new CRM system, with minimal disruption to the day to day job. This role will work closely with cat and dog frontline teams (over 300 people) to help implement the change effectively.

You’ll work as part of the Senior Operations Management team, officially reporting to the Programme Manager, but work closely with the Heads of department and the wider transformational Data Programme team.

You don’t need to have experience of the rescue sector but you need to be resilient and be comfortable working around cats and dogs and the environment Battersea delivers in. This includes working with teams who are involved in ethical decision making that may result in euthanasia.

Please note: We are looking for candidates available to start with minimal notice. Due to the current stage of the programme, we are unfortunately not able to accommodate a notice period over 1 month for this opportunity. We apologise for any disappointment caused. Early applications are encouraged as interviews will take place on a rolling basis, and the role may be closed if filled.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 17th February 2025
Interview date(s): Interviews will take place on a rolling basis. 

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Salary: £42,697.67 per annum (plus a company car)

Location: Home based – with travel

Contract: Permanent

Hours: Full time - 37.5 per week

Closing date: Tuesday the 25th of February at 11:30pm

Does your proven experience of charity or high street retailing include having been involved in shop developments or new shop openings and utilising your commercial skills to drive a business? Then join Shelter as a Store Development Manager and you could soon be key in helping us to further develop our already thriving network of shops.

About the role

The focus of this role is the ongoing development of the shops chain with a specific focus on our large format furniture shops. For our existing shops this will involve supporting the shop and field teams working to optimise income opportunities through the delivery of operational excellence. Regarding new shops this will involve working closely with the property team around site evaluations and assessments and project managing the retail element of the development.

The role will involve developing and launching an operating model for our furniture business to encompass logistics, merchandising, optimisation and service initiatives. Working in partnerships with the retail area managers to maximise shop performance with the primary focus being on our furniture shops. Liaising with the property and facilities team in opening of new and pop-up shops, particularly around site selection and merchandising and a range of internal partners and external agencies to ensure the smooth delivery of all projects including the property team, community shop managers and shop support team.

About you

You will need to have experience of charity and high street furniture retailing utilising commercial skills to drive the business, as well as experience of being involved in shop developments or new shop openings. You will need to demonstrate skills including being analytical, be able to problem-solve and strong project management skills. Working collaboratively will need to come naturally to you and the ability to work across multiple internal and external teams to deliver projects and activity.

Importantly you will need to have a full UK driving licence and flexible working style due to the role involving significant travel across England and Scotland, you will be provided with a car and will receive full travel expenses to enable you to do this.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within our Income Generation directorate in our retail team.

The Store Development Manager role will involve working with and reporting into the Head of Retail at Shelter and you will work alongside the other store development manager, as well as supporting many colleagues across the retail function.

How to apply 

Please submit your CV along with a supporting statement. In the supporting statement, please give relevant examples in line with the role responsibilities of how you meet the criteria in the 'About you' section of the job description, following the STAR format. Please also demonstrate how you address the following Shelter behaviour in your answers.

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Exciting opportunity for a dynamic and experienced Charity Retail Operations Manager to manage the operations of our two charity shops - both working in the shops and administratively, while ensuring a successful experience for our student learners (aged 16-25) with learning differences.

Harington is an Ofsted-regulated Independent Training Provider based in north London, this academic year supporting 53 young people with learning differences. We specialise in employability skills in retail and horticulture. Our two charity shops, in Highgate and Hornsey, provide income for our charity and work experience placements for our students.

We are seeking a highly driven, enthusiastic and experienced Charity Retail Operations Manager to lead both shops, manage stock, finances, health and safety, and drive growth.

The role requires experience in retail, ideally working with young people with learning differences, alongside strong leadership and commercial skills.

Digital Marketing Manager

Contract: Permanent, Full Time, 35 hours per week

Location: London, UK subject to the right to work.

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

Salary: £43,668 - £45,851 dependent on experience with excellent benefits.

About WaterAid

Want to use your skills in digital marketing to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Digital Marketing Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team

The WaterAid Supporter Marketing team plays a pivotal role in shaping the dialogue with our supporters, defining and facilitating their crucial contribution to driving our mission forward – ensuring everyone, everywhere has access to clean water, decent toilets and good hygiene.

About the Role

As our Digital Marketing Manager, you will find creative ways of building WaterAid’s online presence primarily through paid media channels.

In this role, you will take direct responsibility for developing and implementing key campaign and project strategies as well as identifying opportunities for growth within the digital programme.

You’ll also: 

• Accountable for planning and executing integrated campaigns that combine digital and offline marketing channels to deliver cohesive, measurable results aligned with overall marketing objectives.
• Responsible for budget management and reporting on income and expenditure.
• Work with external creative and media partners on projects within agreed budgets.
• Devise and execute a continuous programme of content optimisation and testing through a rigorous test to learn methodology, regularly monitoring, evaluating and analysing campaigns.

Requirements

You have a track record in and passion for digital marketing, with experience in paid digital media planning, buying and budget management.

To be successful, you’ll need: 

• Experience working on integrated digital marketing campaigns and strategies.

• Hands-on experience managing creative agencies to develop content and assets for paid digital campaigns.

• Experience in building and managing marketing campaigns on social platforms (including Facebook, Instagram, TikTok and LinkedIn), Google Ad campaign types and programmatic advertising, taking decisions, testing and publishing without supervision.
• The ability to analyse user experience data with CRO testing, conduct A/B tests, optimise conversion funnels, improve user experience working with our Digital Product team to implement changes
• Excellent stakeholder management skills and strong communications skills, both written and verbal.
• Lead on the management and development of our ecommerce sites (Shop for life and Store). Working with agencies and wider teams to ensure consistent updates and optimisations, creating and executing data -driven campaigns to maximise conversions and deliver growth.
• Knowledge of a range of measuring tools (including GA4) and the ability to understand and translate data and analytics into insight that can be understood and applied by wider teams.

Although not essential, we also prefer you to have:

• Familiarity with owned, earned, and shared media.

• Experience creating and pitching business plans.

• Drupal website management and use of CMS.

View the full job description here

Closing Date: Applications will close at noon on Monday 3rd March 2025. Availability for interview is required week commencing Monday 10th March.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

We have an exciting opportunity for a Store Manager to come and join our friendly and supportive team based at our Age UK Borehamwood store.

Managing a wonderful network of staff and valued volunteers the successful candidate will help to continue the success of this fast-paced store.

You will be supported by an experienced Area Sales Manager in providing a quality retail service, aiming to surpass targets and expectations, and ensuring every customer has a great shopping experience.

If you are an experienced Store Manager with a passion for Retail and would like to use your skills to support a charity that helps thousands of older people across the UK, then this could be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• A 35 hour working week
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Purpose of post: Develop, manage and maintain income from a diverse portfolio of fundraising streams, including Trusts and Foundations, Individual Giving, Events Fundraising and Legacy Fundraising.

You will be joining a Fundraising, Communication and Marketing team that is committed to working collaboratively and creating a supportive culture. This is something we are proud of and believe is at the heart of our success.

ROLE AND RESPONSIBILITIES

To be successful in this role you will have excellent knowledge and experience growing fundraising income, together with the ability to manage donor relationships and inspire people to support SCT.

In this role you will have responsibility for:

• Trust Fundraising, managing a trust pipeline, identifying and assessing opportunities for grant applications through prospect research and developing and submitting excellent applications.
• Working alongside the Director of Fundraising to manage the relationship with grant funders, including hosting visits, attending meetings, and ensuring reporting requirements are met.
• Lead the development and delivery of events fundraising, including working alongside the Director of Fundraising, Marketing and Communications to develop new owned fundraising activities and increase engagement in third-party events.
• Support the Director of Fundraising, Communications and Marketing to develop and promote new fundraising campaigns, including individual giving and regular giving campaigns
• Support the Director of Fundraising, Communications and Marketing to launch a new Gifts in Wills campaign and support the delivery of legacy fundraising.
• Work with colleagues across the fundraising, marketing, and communications team and the wider organisation to support the development of integrated fundraising and marketing campaigns. In 2025, our priority is the delivery of a 60-anniversary campaign.

People management

• Manage a Fundraising Assistant, setting objectives and overseeing their work.
• Support the Fundraising Assistant’s professional development by providing mentoring and identifying opportunities for professional development.

Other roles and responsibilities

• Work collaboratively with colleagues in the Fundraising, Communications and Marketing team and colleagues across the organisation.
• As required, support and deliver consultation activities with service users, to ensure their lived experiences are considered in our fundraising activities.
• Support the development of SCT’s annual fundraising business plan and advise the Director of Fundraising, Communications and Marketing on setting income targets for Corporate, Events and Community Fundraising
• Work with the Director of Fundraising, Communications and Marketing to produce income forecasts.
• Line manage SCT volunteers as required.
• Maintain accurate records and ensure these are up to date on our CRM, eTapestry
• Provide regular reports to the Director of Fundraising, Marketing and Communication on the performance of our fundraising streams.
• Maintain the security of sensitive personal and other confidential information
• Work with the Director of Fundraising, Communications and Marketing to ensure all our activities are legally compliant, including with Fundraising Regulations, GDPR and the Institute of Fundraising best practices.
• Attend networking events and meetings as required, which may include some out of hours work.
• Maintain a broad and detailed knowledge of the SCT’s services and funding needs.
• Keep up to date with best practices and new developments in fundraising.
• Identifying own learning and development needs, liaising with the Director of Fundraising, Communications and Marketing.
• Undertake such other reasonable duties that may be required from time to time.

Coin Street Nursery has a fantastic opportunity for a Deputy Operations Manager, to join our friendly and committed team, where you’ll will be part of the first-class nursery management and ideally be familiar with working in a similar setting, though this is not essential.

You will be working in a busy nursery office and will provide proactive management of our occupancy across our childcare provision, monitor income and expenditure to ensure we deliver against our agreed budgets. You will be the first point of contact for families interested in our provision and work with colleagues to ensure onboarding of new families is seamless.

The Nursery team works in collaboration with the Family & Children’s Centre, this role is crucial in providing organisational support and line managing two Data Outreach Officers. 

We are looking for a deputy manager who can demonstrate the following:
•    Proven administration and customer service experience
•    Financially literate, with an ability to understand, monitor and meet budgets
•    And ideally experience in managing and allocating resources (for example staffing rotas, budget allocations, stock control. 

What We Do

We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Extras

In return, we can offer you:
•    35 days’ annual leave (including bank holidays) pro rata for part time staff (increases with length of service)
•    8% contributory pension scheme (5% employer contribution, 3% employee contribution)
•    Health and wellbeing support, including online mental health therapy sessions
•    Free gym membership at Colombo, annual flu jabs
•    Commitment to training and development

Contract

Full time, 35 hours per week, permanent

Shift rota basis working either 7:45am- 3:45pm, 8:30am-4:30pm, 9am – 5pm and 10am-6pm

Salary

£38,300 per annum

Closing Date

Please send your application by midnight on 16 February 2025. 

Successful candidates will be required to undertake an Enhanced DBS check.