Service Support Officer Jobs in Manchester
Team: Customer Complaints
Location: Homebased with travel for meetings & events
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £41,363 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Complaints Manager:
- The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
- Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service
About the Customer Complaints team:
- We sit within the Marketing & Income Generation directorate
- This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
- We currently have a team of 3
What we’re looking for in our Complaints Manager:
- Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
- Proven experience of working in a customer-focused and professional environment managing operational processes effectively
- Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
- Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Please contact for a copy of the job description
Application closing date: 8th January 2025
Virtual interview date: 23rd – 28th January 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Impact & Evaluation Officer
Hours of work: Part time (0.5 of full time – 17.5 hours a week) post with occasional weekend and evening work and overnight stays.
Salary: £27,000 (FTE) (this is a part-time role and the salary will be pro-rated)
About Re-engage
Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members by giving them something to look forward to. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
Respectful, determined, warm, pioneering, and local: we are Re-engage and we are bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Role purpose
In this role you’d be supporting the Head of Impact and working alongside the policy and impact officer to deliver our impact and evaluation activities. This includes delivering our monitoring, evaluation and learning framework; conducting bespoke research; working directly with beneficiaries and volunteers; and using technology to demonstrate and communicate the impact Re-engage has on the lives of older people experiencing loneliness and social isolation.
Re-engage is committed to learning and development and to flexibility and will provide all necessary training for the right candidate.
Main tasks and responsibilities:
- Support the administration and ongoing development of our regular monitoring, evaluation and learning activities, including monthly, quarterly and annual reporting
- Administer the routine capture of impact and evaluation data, using our systems and CRM database, ensuring the accurate recording of data in line with GDPR guidelines and best practice
- Conduct a range of evaluations using both quantitative and qualitative methods including online, telephone and paper surveys, interviews and focus groups
- Analyse and prepare impact and evaluation data for teams across the organisation, including our fundraising, communications, service delivery, engagement and senior management teams
- Maintain and support the development of impact and evaluation digital content on the organisations intranet and external website
- Use technology, including Microsoft Customer Voice, PowerBI, Dovetail and Canva to analyse and communicate impact and evaluation data for both internal and external audiences, including the production of reports, infographics and digital dashboards
- Conduct primary and secondary research for funded projects and service development
- Support the administration of our Advisory Group, made up of our beneficiaries who provide regular feedback and input into our services
- Support the administration of impact and research volunteers, delivering inductions, allocating tasks, communication and providing ongoing support
- Support the impact team with general administration, including handling the impact mailbox, data entry and postal mailings
- Support the administration of the impact team’s policy and influencing work
- General responsibilities:
- Show a clear commitment to Re-engage’s values, culture and mission to end social isolation and loneliness in older people
- Take time to familiarise yourself with and follow all Re-engage policies and procedures.
- You may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post. There may be occasional out-of-hours work required.
Person specification:
Essential
- A degree (or equivalent) in any subject or demonstrable equivalent experience in research/data analysis/evaluations or similar (paid or voluntary)
- Basic data collection and/or analysis experience
- Excellent interpersonal, written, and verbal communication skills - able to engage with and communicate with older people and generally with people from all walks of life
- Understanding of, or interest in learning about loneliness, social isolation and issues that affect isolated and lonely older people
- Excellent IT skills and good knowledge of Microsoft packages including Excel, Outlook, Word, and PowerPoint
- Self-motivated, organised and methodical approach to work with excellent time management and ability to work with minimal supervision and deliver against KPIs
- A confident and competent administrator with excellent attention to detail and a strong understanding of the importance of record-keeping
- Understanding of the importance of brand and commitment to the brand guidelines
- A dedicated place to work in your home with sufficient broadband for permanent Wi-Fi and access to multiple cloud-based systems
Desirable
- A degree in a relevant field such as social sciences, psychology, social research, statistics, data analysis or similar
- Experience of designing and/or conducting social research or evaluations, including surveys, interviews and/or focus groups
- Understanding of a range of monitoring and evaluation methods including qualitative and quantitative methodologies of data collection
- Understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Advanced Excel or Power BI skills and experience
- Experience of presenting data/research/findings in multiple formats e.g. reports or presentations to different audiences
- CRM or database experience
- Experience of working in a charity and/or with grant-funded projects
We are an equal opportunities employer
Re-engage is committed to encouraging equity, diversity, inclusion and belonging among our team of staff and to eliminating unlawful discrimination. We want the Re-engage team of staff to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
How we recruit
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
We use the recruitment platform Hireful. Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles
The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV.
We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates.
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
Deadline to apply is Sunday 12th January 2025 and interviews are expected to be held the week of 20th January 2025.
REF-218 665
Filmmaking Officer
Employment Type: Temporary/ Contract (fixed term contract for 12 months)
Hours: Full time
Location: Hybrid, United Kingdom (multiple locations)
Cardiff / Belfast / Salford / Edinburgh / London - Based at one of the Into Film offices or hybrid working with some travel across UK
Salary: £24,000 - £28,000 (GBP) plus Into Film benefits
Team: Activation Team
Seniority: Junior
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery funding, and through other key funders including Cinema First and Northern Ireland Screen.
We work hard to live and breathe our values and strive to be an impactful, inclusive and inspirational organisation. We are fully committed to providing an inclusive, active listening culture that respects difference, in which staff are happy and proud to create a programme for the diverse society we work with.
Role Summary
To provide administrative and operational support for Into Film’s Filmmaking programme, including the BFI-funded Young Creatives programme and our Every Child a Filmmaker initiative. This role supports the wider programme’s operational delivery by handling organisational tasks and assisting with specific activities, ensuring smooth running of projects in collaboration with the Filmmaking Coordinator, Filmmaking Lead and wider team.
Main Responsibilities:
- Be part of the matrix project team supporting filmmaking activity across the organisation, working under the Filmmaking lead, Filmmaking Coordinator, and Joint Head of Programmes, to implement the delivery plan for Filmmaking.
- Provide administrative support for the delivery of filmmaking projects, focusing on scheduling, tracking, updating documentation, and reporting.
- Assist in the coordination of partnerships with informal youth groups to help stimulate and incentivise filmmaking activities, ensuring accurate documentation and tracking of partnerships.
- Support resource development by assisting in the creation and maintenance of filmmaking resources, including assisting with logistical arrangements for teacher training events, competitions, and courses.
- Collaborate with the Marcomms team to assist in promoting the filmmaking offer across all communication channels, including providing organisational support for social media campaigns.
- Provide support particularly to the judging process, for Film of the Month (or similar) ‘always on’ competitions, partnership and themed competitions and the Into Film Awards.
- Maintain the CRM database of filmmaking organisations across the UK, ensuring data is accurate and up to date.
- As additional funding allows, research and reach out to underrepresented and underserved young people through organisations (including schools) to match with experienced filmmaking practitioners to deliver projects.
- Assist with data collection and evaluation for reporting to funders by ensuring accurate data input and collection from relevant stakeholders. Maintain content on the Filmmaking ‘Hub’ pages to keep them fresh, relevant and up to date.
- Support the production of an annual filmmaking showreel highlighting a range of diverse, representative stories.
- Add youth made films to Into Film+ streaming service, Into Film Shorts YouTube channel, other online platforms and submit films to appropriate international youth film festivals.
General Responsibilities:
- Commitment to quality internally and in all dealings with the public, members, educators, children and young people, partners, funders, supporters etc.
- Contribute to the regular monitoring and evaluation of Into Film’s filmmaking work by assisting with data and administrative tasks.
- Commitment to equality of opportunity in line with Into Film’s Equal Opportunities Policy.
- Any other reasonable duties assigned by Into Film.
Person Specification:
Essential
- Strong administration and operational skills
- Strong communication skills
- Awareness and understanding of the filmmaking process
- Experience of cross-team working
- An understanding of managing competitions for young people
- Ability to build good relationships with partners
- Familiarity with the Microsoft Office 365
- Awareness and understanding of CRM system
Desirable
- A love of film
- Interest and knowledge of moving image content sharing and creation for young people
Existing Into Film benefits:
- Annual Leave – 28 days (pro-rata), including 3 days to cover office closure between Christmas and New Year plus
- Pension – matched up to 5% of salary (Scottish Widows)
- Support for professional qualifications – money towards courses and/or study days, if relevant to role
- Interest-free non-essential study loans
- Interest-free bike/scooter/travelcard loan
- Career break – up to 4 weeks unpaid leave, after 2 years’ service (at your managers’ discretion)
- Employee Assistance Programme (EAP) – 24/7 confidential advice and guidance
- Flexible working – all applications considered, but any decision will be at the discretion of Into Film
- Enhanced parental leave
- Childcare vouchers
- Free eye test & contribution to glasses
- BenefitHub portal - all benefits to be accessed through a new online portal
- Long service holiday award – after 3 years at Into Film, staff will get one extra days’ holiday for each additional year worked, with the total entitlement capped at 35 days, i.e. on your 4th anniversary at Into Film you will get an extra day’s leave; on your 5th anniversary, your entitlement will go up by another day to 30 days.
- Simplyhealth - health insurance
Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working and offer staff a health plan.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
Closing: 8:00am (GMT), Friday 13th January 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Are you a visionary leader with the skills and experience to help ensure that Manchester's older, disabled and vulnerable people stay safe, warm and independent in their own homes, for as long as possible?
We're looking for a new Chief Executive to lead Manchester Care and Repair on the next exciting phase of its journey. The charity supports older people with a range of specialist high-quality services, including home repairs, home improvements and home-from-hospital support.
Salary: £72-80k FTE, (£61,702 - £65,558 actual)
Contract: Permanent, 30 hours per week
Location: Hybrid, ideally 3 days per week onsite and 1 day from home
Benefits: 25 days holiday (+ bank and Christmas closure + length of service up to 5 additional days) and between 8-10% contributory pension
Culture: Flexible, life and family-friendly
About the charity
Manchester Care and Repair (MC&R) is fundamentally a service delivery organisation, combining practical skills and a social care mindset to deliver handyperson support, home repairs, hospital discharge and personalised casework for older and vulnerable people across Greater Manchester.
They have ambitious environmental goals and were early adopters of the Carbon Literacy revolution, as well as being founding members of the carbon literate city initiative. They have won numerous awards, recognising their drive and commitment to innovation.
About the role
There's never a straightforward time to change CEO, but the charity is currently in a strong financial position with solid reserves. In recent years, they have sought to diversify income with real success. Moving from a position where over 90% of income came from two major contracts with the NHS and Manchester City Council, to one where they represent just over 70%. Further diversification is still required, and this will be a key priority for an incoming CEO.
You're joining at a genuinely exciting time. A positive measure of confidence in the future comes from a recent bid to take over a Victorian building, via a community asset transfer from Manchester City Council with outcome pending early 2025. This will provide rental saving and opportunities to grow unrestricted income, building new partnerships.
About you
We're looking for an ambitious and empathetic leader, who can work collaboratively with a passionate staff team and engaged Board. You'll foster an outward looking approach, particularly when it comes to partnership development, social value and environmental goals.
By empowering senior management and providing motivational leadership to the wider staff team, you'll futureproof organisational structure and nurture a positive culture that champions equity, diversity and inclusion.
To apply, we'd love to see the following core skills, experience and behaviours:
* Significant leadership experience, ideally within the charity sector.
* Harnessing the power of good governance frameworks to engage at Board level.
* Experience operating within complex multi-year funding structures.
* Aptitude for developing relationships and collaborations with public, charity and private sectors.
Most important of all, you're values-led and know how to bring people together, working together towards a shared vision.
How to apply
If you're ready for a new challenge in 2025, please get in touch with a copy of your profile or CV to Amelia Lee at Charity People.
Deadline: 9am on Wednesday 29th January
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about making a real difference in young people's lives? Join Youth Leads UK, an award-winning, youth-led charity based in the heart of MediaCity, Greater Manchester. We’re on a mission to empower young people aged 12-25, equipping them with skills, confidence, and opportunities to influence change.
About Us
Youth Leads UK is an award-winning youth-led charity dedicated to empowering young people aged 12-25 to realise their potential, build skills, and influence change. Based at the vibrant MediaCity in Greater Manchester, we’ve spent over a decade creating impactful opportunities for young people, particularly from underrepresented communities.
Our values of empowerment, community, and bold action guide our work. If you're passionate about supporting young people to create a brighter future, we’d love for you to join our small but mighty team!
The Role
As our Youth Development Programmes Coordinator, you’ll play a vital role in delivering engaging programmes that inspire young people to thrive. Reporting to our Chief Operating Officer, you’ll lead workshops, co-produce impactful projects with young people, and build strong relationships with community organisations. Your creativity, passion, and organisation will ensure every young person we support has the tools to succeed.
Key Responsibilities
- Plan and deliver inspiring workshops, training, and events for young people.
- Work with young people to co-produce projects that drive real change.
- Build relationships with schools, youth services, and community partners.
- Support the coordination and administration of programmes.
- Promote safeguarding principles, ensuring the welfare of young people.
About You
We’re looking for someone who:
- Has experience working with young people in group and one-to-one settings.
- Possesses excellent communication skills and can deliver presentations confidently.
- Understands the diverse needs of young people from all backgrounds.
- Is highly organised and can manage multiple tasks effectively.
- Is passionate about empowering young people and making a difference.
Why Join Us?
- Competitive salary with 30 days of annual leave (including bank holidays).
- Hybrid working – balance office and remote work.
- A supportive team culture with regular socials and wellbeing initiatives.
- Opportunities for growth in youth work, programme management, and the charity sector.
- Work in the heart of MediaCity, Greater Manchester's creative and sustainable hub.
How to Apply
To apply for this role, please submit a CV (no more than two sides of A4) and a cover letter or a video explaining why you’re the ideal candidate.
- Cover Letter - If you choose to write a cover letter, please limit it to one page and outline your suitability for the role, your experience, and why you want to work with Youth Leads UK.
- Video - Alternatively, you can record a short video (2-3 minutes) addressing the same points. This is a great opportunity to showcase your personality and enthusiasm, and is easy to complete. You can use a phone or laptop.
Closing Date: 19 January 2025
Youth Development Programmes Coordinator
Location: Media City, Greater Manchester
Salary: £24,500 per annum
Contract: Full-time, 1-year fixed term (potential renewal subject to funding)
Youth Leads UK is an award-winning charity getting the voice of young people heard and acted upon.
The client requests no contact from agencies or media sales.
Interviews: 29th January
Please note, this role requires you to be based within either East of England, East Midlands, Yorkshire, or Lincolnshire. As this is an essential requirement, we will not interview candidates who are based outside of this area.
Are you looking for a role where your media and communications skills can help to make a positive difference?
Do you want to inspire and help people through powerful storytelling across regional media, amplifying the voices and experiences of people living with dementia to bring about change?
If yes, we’d love to tell you more!
Alzheimer’s Society is seeking an experienced, proactive, and determined individual with a background in PR (in house or agency) or journalism, who has a strong news sense and proven track record.
With an excellent understanding of regional media, and living within the East of England, East Midlands, Yorkshire, or Lincolnshire as a requirement of this role, you will join a friendly and busy team, working remotely, who support each other to overcome any challenges, achieve results and celebrate success.
This is a vital and rewarding role that offers you opportunities to be creative, lead on the design and delivery of campaigns and be recognised as a trusted expert in regional PR.
About You
- You will be providing a platform for people affected by dementia to be heard – through engaging media campaigns, sourcing interviews and working with journalists on stories that really matter.
- You will be making a real difference by raising awareness. Whether it’s boosting fundraising totals or sign up to events or supporting someone to share their experience so other people living by dementia know they are not alone, and that help is available.
- You have the opportunity and time to develop ideas when leading on key projects and campaigns throughout the year, working in collaboration with other teams across the organisation.
- Enhance your skills in multimedia by creating your own videos and photos, with equipment provided, to build packages of engaging content for regional media.
- Use your expert knowledge and skills to advise on media relations and reputation management and help train and develop spokespeople.
- You will work on varied and interesting campaigns including fundraising, research and influencing and dementia support services – enhancing your own knowledge and expertise.
· It’s a rewarding role both professionally and personally with a company health scheme, generous annual leave allowance and pension scheme, wellbeing programmes and flexibility to work from home within the East of England, East Midlands, Yorkshire, or Lincolnshire.
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Are you looking for a flexible role in a position that can really make a difference? If so, maybe you could be our next Finance Manager.
Possability People is a pan-impairment disability charity based in Brighton. We work with people with a number of health conditions, including mental health, as well as older people. We support people through a number of services and projects with a passionate and dedicated staff team. We empower and enable those we work with to live the lives they choose.
The Finance Manager is a key member of our team. You will be responsible for the accounting and financial management of the charity and its trading company. You will be responsible for reporting on the financial performance to Trustee Board and the Finance Sub-Committee.
In liaison with the Chief Executive Officer (CEO) and Chief Operating Officer (COO), you will lead on agreeing departmental and overall budgets. You will be responsible with the CEO for ensuring a high quality and effective working of the charity including compliance with all its financial policies and statutory requirements.
This role can be worked flexibly; at home, hybrid, or in our office in Kemp Town Brighton, and on the days and times that suit you, whether that’s mornings, afternoons, or even evenings.
Part time post 18 hours per week, 0.51 full-time equivalent FTE)
Salary £40,000 per annum (pro-rata)
Closing Date: Friday 10 January at 9am
Interview: To be confirmed, but likely Thursday 16 January
TO APPLY please visit our website.
Volunteer Opportunities also exist in various areas in the organisation. It would be great to hear from you.
We actively encourage applications from disabled people in accordance with a policy of equal opportunity. We guarantee an interview if you demonstrate you meet the essential criteria and have let us know you’re a disabled person.
Registered Charity No. 1114435, Company Ltd. By Guarantee No: 05706441
Enabling and empowering people with health conditions to live the life they choose.
The client requests no contact from agencies or media sales.
Job Title: Gardener Project Officer for Young Marketeers Plymouth
Position Type: Freelance
Reports to: Development Manager
Based at:Home-working and at schools in Plymouth
Working Hours: 14 days @ £165 per day from March – July (£2310); 8 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1100). Total budget £3,410 + expenses
Contract: Temporary
Job Purpose
· To manage the delivery of Young Marketeers in Plymouth in four primary schools
Background to School Food Matters
School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.
Young Marketeers
This much-loved programme was started in London in 2012. It is now running in 12 cities across England and is funded by the National Lottery Community Fund for three years. The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives. Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall. Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!
Key Tasks include:
· Assist with recruitment of four schools to take part in Young Marketeers
· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project
· Build and support relationships with contacts in partner organisations
· Schedule, organise and deliver
o One assembly in each school
o Two food growing sessions in each school
o One market trader training session in each school
o Market Day in the city centre in July for four schools
· Maintain accurate records relating to the programme
- Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
- Take photos of workshops and events where possible
- Keep Development Manager fully updated on progress
· Keep up to date with safeguarding requirements and reporting procedures
- Maintain the ethos of the charity and positively promote our work at all times
Person specification
Essential
· Experience of delivering food growing sessions to children
· Knowledge of fruit and vegetable growing
· Excellent administrative and organisational skills with great attention to detail
· Excellent IT skills including excel, word and email
· Experience of building relationships with partner organisations and individuals
· Ability to work in a team, and seek help when needed
· Self-motivated and optimistic with a can-do attitude
Desirable
· Experience of working for a charity or not for profit organisation
· Experience of working in primary schools and engaging children
The client requests no contact from agencies or media sales.
Part Time (21 hours) Learning and Development Officer. Aligned to East Anglia District
Are you passionate about helping to further the mission of our churches, circuits and districts? Are you an excellent facilitator and educator? Do you have imagination, creativity and a pastoral heart for understanding rural communities and those living on the edge? If you are, we would like to hear from you. As an experienced professional with a proven track record in learning and development, you will be part of the GB-wide Learning Network of the Methodist Church, encouraging and resourcing life-long learning.
This position is aligned to the East Anglia Methodist District and will work with circuits and churches in rural, coastal and urban settings. The role includes a wide range of learning and development activities within the life of the church. These are aimed at supporting, encouraging and inspiring the church in living out ‘Our Calling: to respond to the gospel of God’s love in Christ and to live out its discipleship in worship and mission’. The Learning Network works primarily with lay and ordained church leaders, equipping them as they in turn seek to equip all God’s people.
As the successful applicant aligned to the East Anglia District, you will work with other team members across Learning Network and the wider Connexional Team, to support, encourage and inspire Methodist people in all aspects of their calling as together we seek to be an inclusive, justice seeking, evangelistic and growing church.
About you
The role includes:
enabling, equipping and resourcing through preparation, delivery and evaluation of a wide range of contextually relevant learning and development activities, events and initiatives, both for onsite and online contexts;
supporting circuits in exploring vision and developing mission plans;
facilitating effective and potentially transformational conversations on a variety of subjects;
helping churches in their commitment to support the Church’s aspiration to be inclusive, justice seeking, evangelistic and growing;
working collaboratively with colleagues to plan, develop and review learning and development programmes;
contributing your particular gifts and experiences to enhance learning and development across the connexion
a requirement to travel, and work during some evenings and weekends
a requirement to live within the East Anglia District of the Methodist Church
a requirement to be a member of a church in good standing with Churches Together in Britain and Ireland or equivalent.
Key skills include:
Building good relationships with the Districts and with individuals and communities across the church and beyond;
Good communication (including digital mediums), planning, organising, and leadership skills;
An understanding of safeguarding;
Supporting adult learners;
Theological thinking and the ability to facilitate others in developing theological conversation;
The ability to work with people across a broad demographic;
Flexible and creative approach.
You will have significant experience in offering learning and development support and theological reflection in a relevant context.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
The successful applicant will be required to live within the geographical area of the East Anglia Methodist District and will be expected to travel for work purposes.
Closing date: 15 January 2025
Interviews to take place on: 3 February 2025 in Thetford
N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
Are you a Media and PR professional who wants to use your skills to help support young people and their families to deal with the impact of cancer, both during and beyond treatment?
Charity People is partnering with Young Lives vs. Cancer to recruit an interim part time Media and PR Officer to join their team.
Joining the Media Team at a key time as the organisation embarks on the first stage of its North Star vision which will see them working with partner organisations to close gaps in the current provision of care for young people and their families by 2035.
Contract: Nine month interim role, four days (28 hours) per week
Salary: £34,616 FTE (outside London); £36,512 FTE (London)
Location: Home based with some travel to London or Bristol - ideally around one to two days per month
Closing date for applications: midnight on Sunday 19th January
Interviews will be held remotely week commencing: 27th January
This is an important role where you will lead on communicating a portfolio of key areas of Young Lives vs Cancer's policy work, fundraising activities and services, to a wide range of audiences, identifying reactive opportunities and through targeted media campaigns.
Core responsibilities within the role will include:
- Manage media partnerships such as national media fundraising appeals or campaigns
- Establish quality effective relationships with a wide range of stakeholders including Media and News outlets, journalists and charity partners
- Participate in the reactive news desk rota, responding to urgent media enquiries and providing advice to staff and senior managers
- Take advantage of opportunities to provide and publish reactive comment, opinion and content in a timely manner to involve Young Lives vs Cancer in news stories and debates that align with the charity's priorities
- Brief national, regional and local media (print, broadcast and online) on Young Lives vs Cancer and its activities. Support the Head of Media and PR to implement reputation management plans
- Brief staff spokespeople (including senior staff and specialist social workers) ahead of media interviews to ensure they are prepared and ready to speak on message
- Use data and research to engage media and news outlets
- Produce messaging, position statements, prepare for media interviews and deal with complex reactive press enquiries
- Contribute to the development and delivery of the charity's strategic media plan - lead a strategic development priority area, working across the team and organisation
- Develop and implement creative, effective media plans for campaigns and projects, in-line with the charity's overall strategic objectives
- Gather and develop stories and take a proactive role in identifying opportunities in online and offline media to place news and feature stories on Young Lives vs Cancer activities, campaigns, and services
- Initiate and maintain good working relationships with a network of editors, journalists and broadcasters, especially within the health, education and social care media, and ensure they are briefed appropriately on Young Lives vs Cancer activities and issues
- Write press releases, features, articles, opinion pieces and statements; ensuring these reflect Young Lives vs Cancer's values and key messages.
- Work closely with the Brand and Marketing Communications team to understand local business priorities and effectively coordinate and plan activity.
The Media and PR Officer will have previous experience of working in a Media and PR role. The successful candidate will have a thorough understanding of media monitoring and evaluation; the ability to engage positively with a wide range of internal and external stakeholders; excellent storytelling ability; and the ability to translate complex information in clear, understandable messages.
You'll be a creative and innovative thinker and you'll demonstrate Young Lives Vs Cancer's values: you are brave; you are confident; you have integrity; and together, across all levels and with our external partners, we are one team.
How to apply
The application process is CV and Supporting Questions. If you would like to apply for this role or for an informal confidential, please apply via the link below with a copy of your CV or email Alice Wood at Charity People for the pack and full details on the application process.
Due to the festive break, we'll be starting to contact potential candidates from the 6th January 2025.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Alice if you require any assistance or adjustment to help ensure the application process works for you.
At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Full time (35 hours) Learning and Development Officer (aligned to Chester & Stoke-on-Trent and Isle of Man Districts)
Are you passionate about helping to further the mission of our churches, circuits and districts? Are you an excellent facilitator and educator? If you are, we would like to hear from you. As an experienced professional with a proven track record in learning and development, you will be part of the GB-wide Learning Network of the Methodist Church, encouraging and resourcing life-long learning.
This role is aligned to two Methodist Districts, Chester & Stoke-on-Trent and Isle of Man, and covers a wide range of learning and development areas within the life of the church, aimed at supporting, encouraging and inspiring the church in living out ‘Our Calling: to respond to the gospel of God’s love in Christ and to live out its discipleship in worship and mission’. The Learning Network works primarily with lay and ordained church leaders, equipping them as they in turn seek to equip all God’s people.
As the successful applicant, aligned to both the Chester & Stoke-on-Trent District and Isle of Man District, you will work with other team members across the Learning Network and the wider Connexional Team to enable Methodist people in all aspects of their calling as together we seek to be an inclusive, justice seeking, evangelistic and growing church.
About you
The role includes:
enabling, equipping and resourcing through preparation, delivery and evaluation of a wide range of contextually relevant learning and development activities, events and initiatives, both for onsite and online contexts;
supporting circuits in exploring vision and developing mission plans;
facilitating effective and potentially transformational conversations on a variety of subjects;
helping churches in their commitment to support the Church’s aspiration to be inclusive, justice seeking, evangelistic and growing;
working collaboratively with colleagues to plan, develop and review learning and development programmes in areas such as leadership development, biblical literacy, vocation, worship leading and preaching, pastoral care, ministerial wellbeing, supervision, conflict resolution, mission and ministry with all ages;
contributing your particular gifts and experiences to enhance learning and development across the connexion
a requirement to travel, and work during some evenings and weekends.
a requirement to live within the Chester & Stoke-on-Trent District of the Methodist Church and to travel to the Isle of Man as required
a requirement to be a member of a church in good standing with Churches Together in Britain and Ireland or equivalent.
Key skills include:
Building good relationships with the Districts and with individuals and communities across the church and beyond;
An ability to work interculturally - being sensitive to working across different nations or jurisdictions, with an understanding of contextual theology;
Good communication (including digital mediums), planning, organising, and leadership skills;
An understanding of safeguarding;
Supporting adult learners;
Theological thinking and the ability to facilitate others in developing theological conversation;
Flexible and creative approach.
You will have significant experience in offering learning and development support and theological reflection in a relevant context.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
The successful applicant will be required to live within the geographical area of the Chester & Stoke-on-Trent Methodist District and will be expected to travel to the Isle of Man for work purposes.
Closing date: 12 January 2025
Interviews to take place on: 4th February 2025 in Crewe
N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
Important Information
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We allow flexible working, including the option for compressed hours. We can accept applications to work 4 days/week if preferred.
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The role will require some travel throughout the East Midlands region, and occasional travel to London. All travel expenses are covered. We strongly encourage applications from people based in the East Midlands, although this is not an essential requirement of the role.
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If you have questions about the role, please contact us. Please note that the office is shut from 20th December – 6th January.
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Interviews are scheduled to take between 13 – 15th January.
About the Citizens UK and Living Wage Foundation
The Living Wage Foundation (LWF) was launched in 2011 to tackle in-work poverty. We encourage and celebrate employers that pay the real Living Wage- calculated according to the cost of living - through an accreditation programme. We have additional schemes which address other aspects of in-work poverty, such as insecure contracts and pensions. We also run local and national campaigns to promote the Living Wage in different sectors and regions. There is more information on our website: What do we do?
The Living Wage Foundation is one of several projects run by charity Citizens UK - the home of community organising. Citizens UK train and coordinate civil society leaders to work on the issues that matter to them.
Our culture is driven by our six organisational values: Solidarity, Kindness, Courage, Integrity, Inclusion, and Relational. You can read more here.
Please note, at the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Summary of Role
We are looking for highly motivated and organised individual to deliver our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process.
Responsibilities may change over time, but at present your day-to-day activities will include:
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Growing the Living Wage movement in the East Midlands. You will have remote support from a Senior Manager.
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Provide administrative support to a Programme Manager in an additional region (currently East London).
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Support one of our additional projects or schemes (such as our Recognised Service Providers, Living Hours, Living Pensions, Global Living Wage or Living Wage Funders)
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Additional responsibilities, such as: Working closely with colleagues across the Living Wage Foundation and Citizens UK, develop resources, facilitate meetings, coordinate events, represent LWF externally, contribute to our strategy, develop our policy, and prioritise your training and personal development.
Main Responsibilities
Living Wage Accreditation
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Support potential Living Wage Employers through the accreditation process, from dealing with initial enquiries to checking and processing their accreditation.
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Deliver a high-quality experience to accredited employers in your region and build strong relationships. Encourage employers to be advocates and engage with our additional schemes and campaigns.
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With help from the wider team, develop plans and build strategic relationships to grow the number of accreditations in your region.
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Review and monitor Living Wage policy issues and communicate these through internal and external facing guidance.
Project Support
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Provide support to projects which grow Living Wage accreditations and improve the quality of service offered.
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Engage with a diverse range of internal and external stakeholders to further project goals
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Support the growth and development of new and existing Living Wage schemes such as Recognised Service Providers, Living Wage Funders, Living Wage Places, Living Hours, Global Living Wage.
Administration
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Respond to telephone and web-based enquiries by providing advice and guidance to employers and supporters.
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Provide administrative support for all aspects of the accreditation journey.
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Manage and keep information up to date on our administrative systems, including the Salesforce database of employers.
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Support the maintenance of our systems to ensure efficient processes
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Develop reports to enable effective monitoring and evaluation of our impact and progress against plans.
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Coordinate and administrate steering, advisory or leadership groups as required, including coordinating agendas, sending out timely papers, taking minutes and following up on actions.
Events and Communications
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Plan and organise events to celebrate and grow our network of Living Wage Employers, including playing an active role in the delivery of Living Wage Week and assisting other members of the team with event logistics.
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Represent and speak on behalf of the Living Wage Foundation at internal and external meetings and events.
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Develop or feed into employer resources including marketing materials, blogs, reports, templates and guides.
General
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Work with Citizens UK Community Organisers, members and leaders to promote civic engagement with and ownership of the Living Wage campaign.
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Responsibility for delivering agreed areas of the Living Wage Foundation’s work plan and leading on agenda items to report into team meetings.
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Feed into the Living Wage Foundation strategy and objective development.
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Work collaboratively with colleagues to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders.
Personal Specification
(D) Desirable, (E) Essential
EXPERIENCE:
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A minimum of 2 years proven, comprehensive experience in an administrative role (E)
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Experience of managing and updating Salesforce or similar databases (D)
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Experience of delivering a range of high quality communications materials, including websites, reports, newsletters (D)
KEY SKILLS AND KNOWLEDGE
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Excellent time management skills with the ability to juggle a wide range of competing demands (E)
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Understanding of database and systems management (E)
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Ability to take in and interpret information and present in a succinct manner (E)
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Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders (E)
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Ability to act on own initiative to introduce and develop new systems as appropriate (E)
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Strong attention to detail (E)
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Strong IT skills to include MS Office and database software (E)
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Understanding of the policy and campaign landscape in the UK (D)
PERSONAL ATTRIBUTES
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A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
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A strong commitment to the Living Wage campaign and principles of Citizens UK (E)
About the Application Process
The Living Wage Foundation is committed to being an inclusive employer. We would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith. We want our employees to be themselves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role. It’s important that our team represents the communities we serve, therefore we are particularly interested to hear from candidates who have experience of low pay.
At Citizens UK, we use Applied, an applicant-tracking recruitment system. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised and reviewed by the panel. The Applied platform also asks some demographic questions before you start your application. Citizens UK cannot see individual demographic responses, only summary statistics to monitor our candidate pool for balance. Applied aims to give an equal chance to be hired irrespective of background. Candidates can opt out of answering the demographic questions.
We welcome applicants from different backgrounds and will do our best to meet reasonable adjustments and access needs for disabilities during and after the recruitment process.
Applicants must have the right to work in the UK as Citizens UK is unable to sponsor visa applications. Our community organisers work in the community and their employment is subject to satisfactory standard/enhanced DBS checks.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please contact us.
Got any more questions?
If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions, please contact us (Please note that the office is shut between 19th December – 6th January).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Who we're looking for
We are seeking a proactive, adaptable, and creative individual with a detailed understanding and experience of working within youth-based community and faith groups across the UK. The ideal candidate will have outstanding verbal and written communication skills, experience in stakeholder engagement, and the ability to work both autonomously and as part of a team.
You will have experience in developing and delivering training, a strong understanding of IT applications (especially MS Word, Excel, and PowerPoint), and a proven track record of driving projects to achieve agreed outcomes. You should be highly organized, self-motivated, and possess excellent networking skills.
Main role & responsibilities
In this role, you will be an active member of our programmes team and will work across our portfolio of programmes. You will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. You will recruit suitable delegates to workshops, working closely with a range of organisations and families.
You will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events. You will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.
We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.
Please submit your CV and a covering letter (maximum of two sides) via Charity Jobs by 12:00pm on Friday 10th January 2025.
Your covering letter should include:
• Your motivations for applying to Ygam.
• How you meet the Person Specification.
• How this role fits into your wider career plans.
• Any experience (professional, voluntary, lived, or other) relevant to this role in line with the criteria outlined in the person specification
The client requests no contact from agencies or media sales.
We are looking for an experienced Finance and Operations Manager with outstanding organisational skills who is passionate about ensuring great outcomes for children and young people.
As Finance and Operations Manager, you will be responsible for developing and implementing systems and processes that ensure the smooth and efficient operation of Young Manchester’s core activities and diverse programmes. You will work closely with the CEO to oversee the day-to-day operations of a dynamic and fast-paced charity; ensuring efficient workflows, managing team performance, supervising financial operations, and coordinating key operational activities.
This role is particularly vital as Young Manchester continues to expand its grant portfolio, attract additional funding to the city, provide infrastructure support to its network of local youth organisations, and grow its youth consultancy service, collaborating with businesses across Manchester.
The postholder will be critical in maintaining our standard of work and commitment to ensuring children and young people are shaping Young Manchester’s work, in order to maximise impact and opportunities for young people. In this role, there is ample scope for an ambitious, creative and organised person to develop this post and be part of an exciting new chapter for Young Manchester.
Before applying, we warmly invite you to have a conversation with Samuel Remi-Akinwale about the role & the organisation.
The Recruitment Pack contains the information you need on Young Manchester, the job, the Job Description and the Person Specification. The Person Specification lists the requirements of the post – it is important you tell us clearly in your cover letter how you meet each ‘essential’ point listed in the Person Specification.
How to Apply:
- Send your CV, cover letter (max 2 A4 pages) & a completed Equality & Diversity monitoring form to recruitment email address by 9:00am on Friday 10th January 2025.
- Full recruitment pack and monitoring form available on our website
Are you a dynamic individual and a strategic thinker with a strong understanding and experience of financial management and business operations within the voluntary / charity sector? We are seeking a Finance and Business Manager to join our team and provide leadership in financial planning, analysis, and reporting. In this role, you will be responsible for overseeing all financial activities, developing budgets, and monitoring financial performance to ensure the overall success of the organisation. This is a great opportunity for to make a positive impact during an exciting period of growth.
About Us:
Established in 2015, Can-Survive UK (CSUK) is an award winning small to medium sized charity providing culturally appropriate support and information primarily however not exclusively for African and Caribbean people diagnosed or living with cancer. You will work alongside passionate staff and volunteers who are keen to make a difference to those affected by cancer.
About the role:
Overall job purpose:
• Manage all finance systems and processes including payroll, pensions, and insurance.
• Manage on the strategic Business functions across the organisation and provide strategic support to the Board of Trustees, CEO and the Senior Management Team
• Financial Records Maintenance
• Monthly Reporting and Budgeting
• Financial administration, banking and payments:
• Year-End Reporting
• Governance and strategic finance
• Staff Management
You will report to the Treasurer and Chief Executive Officer, and working closely with our Senior Management Team, external accountants and key stakeholders.
We offer
• Flexible working (subject to the needs of the organisation)
• 25 days annual leave (pro-rata) exclusive of bank holidays
• Birthday leave (after 12 months of continuous service)
• Pension scheme (3% match contribution)
• Training and development opportunities
• Free car parking
You must have the right to live and work in the UK
Post is subject to a DBS Check
The client requests no contact from agencies or media sales.