Service Manager Jobs

Are you an exceptional Social Care Leader?

As a manager in our supported living homes in across the Finchley and Barnet area, you’ll lead teams to provide personalized, person-centered care for people with learning disabilities and autism, helping them live fulfilling lives as active members of their communities.

You’ll also be part of a team of CQC Registered Managers working collaboratively to achieve excellence across our Good-rated locations. You will be leading teams to provide excellent, person centred support to people with a learning disability or autism living in their own homes, enabling them to lead their lives in ways that make sense to them.

Does this sound like feedback you would like to receive?

Relatives told us; "The staff are absolutely amazing, there's not one thing I can say bad about them",

"I am more than satisfied, my relative is treated like a queen",

"We find without exception that the staff are totally caring" and,

"I think they do a brilliant job; they are very kind and caring."

*Taken from our most recent CQC report.

As one of the largest support providers in the UK for people with a learning disability or autism, we have a nationally recognised award-winning development programmes and qualification sponsorships, providing excellent learning and development opportunities across the organisation. We value and support career development, look at our Managing Director who started as a relief Support Worker!

If you are an experienced social care manager who is committed to having a positive impact on the lives of the people we support and you can demonstrate a commitment to our values, we would love to hear from you.

You will need to demonstrate the following:

• Knowledge and understanding of CQC regulations
• Experience of managing a team, setting objectives and ensuring goals are met 
• Experience in delivering outcomes in line with care and support contracts 
• Experience in supporting people with a learning disability and/or autism
• Completed, or be willing to undertake, a relevant Management Development training/professional qualification.
• Experience of day-to-day budget responsibility, ensuring the maintenance of administration and finance procedures.
• Experience of day-to-day management of support team(s) (recruitment, shift planning, managing attendance, people management, health, and safety etc.)

Further details on the Person Specification for this role can be found in the attached document.

Your rewards

In return for your hard work and dedication, we offer ongoing development opportunities and the strongest possible prospects, plus a range of great benefits including: 

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.
• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 030 030 391 50.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

PR and Communications Manager

• North, West or South London centre (hybrid considered with at 
   least three days a week office-based)
• Full time
• Permanent 
• £29,000-£34,000

Interviews for this role will take place on Tuesday 10th and Wednesday 11th December. We ask that all candidates keep these dates available for virtual interviews.  

About Smart Works   

Smart Works is a UK charity that exists to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job. The Smart Works community brings this mission to life, working together to support and empower women in their professional pursuits. 

We’re dynamic, high profile and fast-growing. Powered by volunteers, the Smart Works service is delivered in 11 centres across the UK. Since 2013, Smart Works has helped over 40,000 women, and we’re on track to support 10,000 women this year alone. After visiting Smart Works, two thirds of clients secure a job within a month.  It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre. Find out more on our website. 
 

About the role 
 

We are seeking a PR and Communications Manager to join our ambitious team. We know that incredible work goes on behind the scenes at Smart Works, and that what we do meaningfully helps to change the lives of thousands of women every year. But we need you to help us shout from the rooftops about our service and impact, actively seeking media opportunities and press coverage, to increase our public profile. Your work will make a real difference – spreading the Smart Works message not only to the women we exist to support, but fundraisers, referral partners, volunteers and the public too.  

Duties and responsibilities

1. You will amplify and lead existing integrated campaigns, including the Smart Works Unemployment Index, International Women’s Day and International Day of the Girl. With the support of the Digital Marketing Manager, Graphic Design Manager and Digital Communications Manager, you’ll ensure our campaigns are widely noticed and talked about, in the press, online and local community.
2. You will develop and manage media opportunities (proactive and reactive), including owning our press office, writing and distributing press releases, building relationships with journalists, tracking coverage, and briefing spokespeople. 
3. You will lead and develop our Client Champions programme and case studies, ensuring the client remains central to the charity’s external voice, proactively seeking opportunities to tell their stories to encourage support/donations from external communities, and managing any nationwide communication moments/events.
4. You will support our engagement with Patrons and Ambassadors, managing relationships where appropriate and seeking new advocates who can authentically help tell our story, to reach more people. 
5. You will lead the coordination of our internal communications calendar and reporting, working with internal stakeholders across Partnerships, Operations and our local centres to ensure that key moments are recognised, with support at a national level where appropriate.
6. You will support with other team tasks, such as social media scheduling and content creation.

If you have a solid understanding and experience of PR and campaign work, this is an incredible opportunity to use your expertise to change women’s lives.

The successful candidate will report to our Director of Communications and Marketing. The role has no line management responsibility but will work closely with colleagues – including our Digital Marketing Manager, Digital Communications Manager and Graphic Design Manager – so you should be used to collaborating with others, in a dynamic environment.  
 

Personal specification 

Essential Criteria 

• Proven experience in a PR, communications, or similar role, ideally within the charity.
• Demonstrable success in securing media coverage, developing and delivering PR plans, managing relationships, and working with ambassadors.
• Outstanding writing, editing and proofreading skills with excellent attention to detail, including when working with limited resource and/or under pressure.
• Ability to craft compelling stories, press releases and pitches.
• Strong relationship-building skills with the ability to engage and influence stakeholders at all levels.
• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently.
• Both strategic and operational thinker. 
• Excellent, proven project management and planning skills. 
• Creative and proactive approach to problem-solving.
• Friendly and approachable, can work independently and as part of a team.
• Passionate about the Smart Works mission and our values, with a commitment to our EDI strategy.

Benefits, terms and conditions

• North, West or South London centre (hybrid considered with at least three days a week office-based).
• Full time, 9am-5pm.
• Permanent.

• Salary of £29,000-£34,000, depending on experience. 
• 25 days annual leave, plus bank holidays.
• Company pension. 
• Positive, supportive working environment with opportunities for practical training and progression.
• Free/discounted access at selected Smart Works sales, events and pop-up shops. 
• All successful applicants must provide two satisfactory references and complete a Basic DBS check.

How to apply 

Please use the portal on our website to submit your CV and cover letter by midday on Friday 6th December. Your cover letter should address the following questions:

1. Why do you want to work for Smart Works?
2. What specific PR experience and skills do you have that makes you well suited to the role? 
3. In your opinion, what is the biggest challenge in the current PR and communications space? 

Closing date for applications
 midday Friday 6 December

Notification of interview
Shortlisted applicants will be notified no later than 5.30pm Friday 6 December

Interviews

First round interviews will be held virtually on Tuesday 10 December. The timings for these are:

• 8.30am – 9.25 am
• 9.30am – 10.25am
• 10.30am – 11.25am
• 11.30am – 12.25pm
• 12.30pm – 1.25pm

Second round interviews will be a chance to meet the team virtually on Wednesday 11 December. The timings for these are:

• 8.45am – 9.30am
• 9.30am-10.15am

For the first-round interview, you will be asked to discuss your response to the following: 

We want Smart Works to become a household name, and the go-to charity when media want to speak to a charity for comments on women’s unemployment. From what you know about our work (including the Smart Works Unemployment Index), how would you go about making this happen in time for International Women’s Day in March 2025? 

You’ll have ten minutes in total (including time for any questions). We’re happy to hear this response verbally or you’re welcome to put together a short PowerPoint presentation – what we’re interested in is how you would approach the hurdle and what steps you would take to reach the end target. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact the recruitment team about submitting an application (see job pack for contact details).

 At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.

We are recruiting for an enthusiastic, motivated and committed Team Manager, with extensive experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity for an experienced manager wanting to further utilise their skills in coaching and mentoring the staff team, and embedding high standards in the running of the service. You will be managing our Autism Outreach Service that provides support to people in seven London Boroughs, and who live at home with family or in supported living services. Therefore, the ability to promote positive working relationships with family and stakeholders is essential to this role. You will be responsible for managing and motivating your staff team to provide creative and flexible services that makes a positive difference to the lives of those we support, and enables them to thrive and enjoy a good quality of life as active and valued members of their community.

Outward’s autism outreach service has a strong reputation across North East London, where we support people to live the lives they choose to lead and to improve their quality of life. You will be supported by two deputy managers to lead a large team of community outreach support workers, to ensure a high standard of quality support to the people we support.

About the role

• You will assess new referrals, develop, and manage comprehensive support & risk management plans.
• You will be required to build and maintain strong relationships and partnership approach with families and professionals/stakeholders.
• You will develop, coach and mentor a positive and resilient team of support workers and deputies to deliver high quality and personalised support and embed a culture of positive behaviour support.
• You will be responsible for ensuring support is delivered innovatively, flexibly and on a person - centred basis to meet the needs and outcomes of the people supported.
• You will be responsible for delivering the service within budget and within expected performance indicators including delivering on outcomes for the people supported
• You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.
• You will line manage and work with the deputy managers to meet the growth targets for the service
• You will be responsible to provide management support to Outreach services across a number of boroughs
• You will mentor and support the team to create support plans and risk assessments that reflect people’s needs, preferences and aspirations, ensuring that plans are actively implemented and reviewed.
• You will be able to translate policy into practice, including principles and practices of safeguarding adults at risk and the Mental Capacity Act

About You

• You will have significant management experience of working in a similar setting.

Ideally you will have as a minimum:

o 3 years’ experience of delivering person centred support to people with a learning disability/autism and complex needs including behaviours of concern. (E)

o A minimum of 1 years’ experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern. (E)

• You will hold a qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI level 2 (or equivalent) or a willingness to gain the qualifications within the first 3 months of employment.  (E)
• You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support. (E)
• You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers. (E)
• You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff. (D)
• Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. Be committed to include the person and their circle of support at all times. (E)
• The ability to deliver  a creative and flexible service that make a positive difference to people’s lives, in accordance with an individual support plans, the service specification and CQC requirements (D)
• A commitment to providing high quality, personalised active support (D)
• Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making. (E)
• You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want. (E)
• Knowledge of managing a budget is desirable. (D)
• You will have the emotional and physical resilience to work in an environment that may be challenging at times. (D)

E – essential, D - Desirable

Employee Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

About Outward

Outward has been providing high-quality support and care services to vulnerable people for over 45 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. 

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

Closing Date for all Applications is Wednesday, 4th December 2024.

Interviews will be held week beginning 16th December 2024.

Outward is committed to equality and diversity and welcomes applications from all sections of the community. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI)? Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

The Energy Neighbours Information and Data Manager is responsible for setting up and managing the systems that enable all staff and organisations involved in the project to gather and use information and data. Information and Data Manager works with the Project Manager to make good use of staff and partners time through excellent information systems.

The Energy Neighbours Information and Data Manager ensures the whole team has the information and data systems they need to engage and support residents and community organisations – and be accountable to partners and funders. The Information and Data Manager ensures information and data is secure, up to date and used to improve and develop the project.

The aim is that the project starts in February 2025.

Closing date Thur 12 Dec, 12 noon.

What we are looking for:

• An experienced, enthusiastic information manager
• Experience of developing and managing data systems which meet the team and project’s needs
• Advanced data management and analysis skills, able to use database systems
• Ability to support surveys, data analysis and present key results
• Able to provide staff training and guidance documents, enabling others to use systems and follow good data management practice
• Relevant level 5 (HND) qualification or able to learn at this level
• Supports TSL Kirklees aims and values

This role does not require expertise in climate change or energy technology.  If you don’t quite have everything on the list, you can still apply. We will consider opportunities to help the right person to develop into the role.

Third Sector Leaders Kirklees has received more than £900,000 from The National Lottery Community Fund, the largest community funder in the UK, to empower local people to take individual and collective climate action and reduce fuel poverty in their community.

The Energy Neighbours project has a clear community capacity-building approach, aiming to work inclusively with communities and community organisations, listening to local priorities, experimenting and learning together, being transparent and accountable and sharing decision-making.

The project will help more community buildings and homes to be more energy efficient, by providing expertise, training, volunteering and sharing learning.  Energy Neighbours supports and funds organisation development, community activities, volunteering, community business and partnership development, helping communities have a stronger voice and more capacity to impact on their priorities and concerns.

The new Energy Neighbours team includes a Project Manager, Project Coordinator and an Information and Data Manager. These three posts support four Community Energy Development Workers who work with community organisations and residents in priority areas of Kirklees.  The project partners include the Kirklees Climate Commission, local experts on energy and independent evaluation support.

TSL Kirklees

TSL Kirklees is a local charity, with members involved in hundreds of community organisations. TSL promotes other local community organisations, provides training, supports partnerships and helps people get involved in community activities by reducing barriers and providing support.

TSL Kirklees believes in the potential of our community organisations and non-profits to improve our society and community, and we're on a mission to harness their skills, talents, and innovative solutions. The Voluntary, Community, and Social Enterprise sector is evolving and we know that individuals and organisations are facing incredible pressures. We also know the solutions lie within our communities. 

Are you ready to help shape the future of our vibrant communities? Join us on this exciting journey to empower communities and create thriving neighbourhoods.

The Energy Neighbours Information and Data Manager will work closely with and report to the Energy Neighbours Project Manager.

The Finance Manager will work directly with the Finance Director and be responsible for the effective and efficient management of the day-to-day accounting and finance operations of the Hospice and its subsidiary company.

This is an excellent opportunity for a Finance professional to progress their career within the charity sector, in a role which combines team management with a business partner approach, to effectively support all operational areas, including clinical, retail, regulated lottery and fundraising activity.

Bristol Cathedral is seeking an organised and driven Events and Venue Hire Manager to deliver both internal and external events. The breadth of the role makes this post both interesting and challenging, with no two weeks being the same.

Success in the role includes making a significant financial contribution to the Cathedral while also developing our reputation as a high-quality cultural and arts venue. As part of the Visitor Experience Department, the postholder will also share the responsibility of ensuring that all visitors to the Cathedral receive an exceptional welcome, whatever the reason for their visit.

About Us

Bristol Cathedral is open 365 days per year and welcomes over 300,000 visitors annually. Visitors come to us for many reasons. Some come to worship at one of over twenty services per week. Some come to enjoy learning about the history of the building (dating back 900 years). Some come to find a quiet space in a crisis, or as a break in the middle of their working day. And some come to attend one of the sixty or so varied cultural and community events that we run each year. Then, of course, there is our civic role as a gathering place in the city to mark significant national events (most recently the Platinum Jubilee, the death of Her Majesty Queen Elizabeth II and the coronation of His Majesty King Charles III).

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About the Role:

As the Flagship Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.

This is a key role within a new team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.

We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Do you have retail and people management experience? Do you have a passion for delivering great standards and developing your team? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

Retail Shop Manager and Assistant Shop Manager Roles - Portishead
Location: Portishead
Shop manager salary: £25,340.04 FTE (32-40 hours per week, across 4-5 days)
Assistant Shop manager salary: £23,880.12 FTE (24-40 hours per week, across 3-5 days)
Duration: Permanent

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007. Our Portishead shop is one of our next to open so this is a superb opportunity.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail staff who can lead and support the financial delivery, team engagement and community presence in our new Portishead shop. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide leadership development opportunities.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on the website.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

INS has 30 years experience supporting adults with neurological conditions and their carers. A dynamic and ambitious Operations Lead will join our multi-disciplinary team to provide and effective service and deliver our strategic aims.

The Operations Lead will work closely with the Chief Executive and have particular responsibility for; administration, finance, property, IT and data managment, human resources.

You will be responsible for line managing the non-clinical members of our team.

You will work with CEO to develop our volunteering and property strategies.

The job offers a suitably experience candidate an opportunity to build and develop skills within managment in a small, innovative and well-established charity.

Brigstowe is recruiting a Fundraising Manager

Do you have a strong track record in successful fundraising and want to make a real difference for people living with HIV? 

We are looking for an experienced and enthusiastic Fundraising Manager to lead, develop and implement our fundraising strategy. This is an exciting time to join Brigstowe as we aim to build on the fundraising growth and development from recent years and move our income generation to the next level. 

Your role 

Your key purpose will be to grow our income from a range of sources, with a key focus on trusts and foundations. This is a senior role within Brigstowe and you will be leading fundraising, able to quickly gather the information you need to make successful applications and work with service leads as required to exceed funder expectations.

You will be responsible for managing relationships with funders and donors, delivering excellent supporter stewardship and building on successful corporate and community fundraising. 

About you 

You will be an excellent communicator and relationship manager with a strong track record in securing both large and small grants. You will be passionate about great supporter experience and have successfully grown and developed income streams.

You are ambitious and creative with a positive attitude. You are committed to working within Brigstowe’s service delivery ethos of respect, empowerment and inclusion. 

About us 

Brigstowe supports anyone living with or affected by HIV in Bristol and the surrounding areas. We offer a comprehensive and holistic range of services including advice & support, a peer support group and peer mentoring. 

We pride ourselves on treating our clients with respect and dignity, with the highest regard for confidentiality. We work hard to ensure that our award winning services are accessible, person-centred, non-judgemental, professional and of a high quality at all times. 

As well as joining a collaborative, supportive, motivated and dynamic team, you will receive:  

• 26 days holiday per year plus bank holidays (pro rata)  

• 6% pension contribution   

• Ongoing training and development opportunities   

• Regular one-to-one supervision  

• Flexible/remote working options available on discussion with line manager (some office working is required) 

• Cycle to work scheme 

Salary:  £36,124 to £37,938 Full-time equivalent (point 26 to 28 on the NJC payscale) 

Hours: Full-time or part-time considered (minimum 3 days per week) 

Contract:  Permanent  

Closing date:   Midday on Wednesday 11th December 2024.  Shortlisted candidates will be notified on Thursday 12th Dec. 

Interview date:   Monday 16th December 2024 at The Old Coop, Ground Floor, 40-42 Chelsea Rd, Bristol, BS5 6AF  

HOW TO APPLY:   

• Ensuring that all requests and 1st & 2nd level queries (phone, email and in-person) are responded to promptly and effectively including providing tours of the Centre to prospective members.
• Interacting with members on a daily basis, delivering a superb experience
• Full responsibly for bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
• Promoting all membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
• Processing applications for membership and volunteers as per the Centre’s process.
• Managing drop-in activities which take place weekdays from 9 am to 12 noon. 
• Organising room setup requirements for activities, especially classes, meetings and events
• Maintaining the professional appearance of the office at all times, including ensuring front office filing systems are maintained and up to date
• Training and managing volunteers supporting the front office, Front Office Assistants, ensuring they are aware of their responsibilities and performing to a high standard
• Responsible to making sure members renew on time and membership renewal is up to date.
• Responsible for maintaining all notice boards in the Centre and keeping them up to date with correct posters and announcements.
• Receive and help with various deliveries ensuring everything is received properly and is kept in its correct place.
• Maintaining the activities list, class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
• Making sure the relevant Health and Safety requirements and other obligations are being met and correctly observed
• Reporting any maintenance issues quickly and clearly to the Community Manager
• Overseeing and ensuring that all administrative processes are carried out in line with the Centre’s policy
• Opening the Centre in the mornings and possibly closing in the afternoon.
• Reconciling money received on a daily basis reporting this to the General Centre Manager
• You might be required to attend/support events out of working hours including weekends. You will receive time off in lieu for any hours you work over your contractual hours

What you need to have?

• Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
• Strong organisational skills & ability to multi-task
• Experience of working in a similar role and environment
• Able to demonstrate your ability to provide high quality customer service
• Good numeracy and literacy skills and an eye for detail and accuracy
• Self-motivated and able to work under pressure and on your own initiative without ongoing direct supervision
• Be an enthusiastic, flexible and adaptable team player.
• Understandings the importance of safeguarding
• Ideally living locally or within easy commute to Centre

This is a new role for NST, building on the work developed through our ‘Get Connect, Stay Well’ project currently funded through the ‘Getting Help in Neighbourhoods’ programme.

Are you a community focused individual who has an interest in coordinating and developing a wellbeing programme, then this might be the role for you?We are looking for applicants with excellent communication and organisational skills, who have an understanding of the barriers and challenges facing individuals within deprived communities. This is an exciting opportunity to join a supportive and friendly team working on programmes that have a positive impact on the lives of people living in Braunstone.

Main responsibilities and duties

To:

1. Coordinate and develop a wellbeing programme that supports the mental health and wellbeing of NST service users and the wider Braunstone community of LE3 1.

2. Support individual service user wellbeing by referring into activity delivered by NST and other local community partners.

3. Undertake regular wellbeing check-ins with service users to monitor progress and impact of engagement with wellbeing activity.

4. Update the company’s CRM system with participant information in line with GDPR and record progress and impact.

5. Develop, implement and maintain effective monitoring and recording systems: capturing and recording data to demonstrate the programme reach, providing reports and other information as required.

6. Support the Service Manager to maintain accurate budgets and financial records especially for monitoring funding grant returns.

7. Support the Service Manager in the development of funding bids to support delivery and expansion of the wellbeing programme.

8. Build and maintain partnerships which will support the development of wellbeing programmes.

9. Source, arrange and co-ordinate facilitators and practitioners suitable to deliver any planned activity.

10.  Ensure that adequate risk assessments are undertaken prior to any activities and that confidentiality and safeguarding protocols are followed.

11.  Support the Communications and Project Support Worker to promote the programme by developing copy and marketing material for circulation on the various company social media platforms and website.

12.  Support the supervision of activities, including the staff and volunteers where applicable.

13.  Represent and champion the services provided by NST as required at external events and meetings.

14.  Work in partnership with the Wellbeing Facilitator to ensure that the over 50s programme is developed and delivered in line with the overarching wellbeing programme.

15.  Work in partnership with the Training Support Worker to ensure the Men’s Group is delivered in line with the overarching wellbeing programme.

General Duties:

16.  Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination the team’s activities.

17.  Undertake administrative and maintenance duties that assist in the smooth running of the NS base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management; and visitor service and care.

18.  Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.

19.  Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.

20.  Work outside normal office hours and at weekends as and when required.

21.  To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.

22.  To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.

This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.

 Qualifications and Experience

Experience of developing and coordinating mental health and wellbeing programmes

Experience of working in a busy environment

Experience of developing and writing funding applications

Experience of working in the charitable/voluntary sector

Knowledge

Understanding the impacts of wellbeing services on participant mental fitness

Knowledge of sector wellbeing service provision

Knowledge and experience of supporting vulnerable clients

Knowledge of safeguarding procedures for both adult and child protection

Health and safety

Has an understanding of the needs of deprived communities and barriers and challenges facing individuals and service providers

Understanding of and commitment to equality of opportunity

Skills

Excellent organisational skills and experience

Excellent verbal and written communication skills

Strong ICT skills especially with Microsoft Office

Problem-solving skills and ability to adapt and act accordingly to situations

Ability to remain calm under pressure when dealing with challenging situations

Good time management skills to be able to support the needs of multiple people

Ability to make good, positive relationships with people, their families along with external agencies and partners

Ability to keep accurate records and a good understanding of the importance of data

Personal

An interest in helping other people, regardless of their circumstances

Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need

Trustworthy, reliable and able to keep matters confidential

A high level of patience and emotional resilience

Ability to contribute effectively to a small team

Calm and professional

Other

Right to work in the UK

Satisfactory DBS check

Full and clean UK driving Licence

Battersea's Human Resources team works collaboratively with managers, teams and people across the organisation to create a positive impact for cats and dogs through our people and culture.

We are looking for someone to join our team as HR Operations Manager. The HR Operations Manager will play a crucial role in supporting the employee lifecycle and employee experience here at Battersea, developing and aligning HR practices with Battersea’s strategic objectives. 

The role ensures the efficient and customer focused functioning of the department’s daily operations, with oversight of the resourcing team and leading on policy review and development, the continuous improvement of people processes, HR compliance, and budgeting and contract management. It will also lead to the development, coordination and delivery of key projects which enable the delivery of our People Strategy.

The ideal candidate will be Level 7 CIPD qualified (or equivalent through experience), with experience in a HR management role, successfully leading, managing, motivating, and developing a high performance team.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.   

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd December 2024
Interview date(s): w/c 13th January 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.