Service Manager Jobs in Watford, Hertfordshire
InCommon is a charity bringing generations together. We create opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community.
You will be supporting grassroots intergenerational projects across the country to start and flourish, through an online platform and support offer. This is a really exciting new stage of the programme’s development and has the potential for you to build the Empower team. You’ll be joining InCommon at an exciting stage of our evolution, with lots of opportunity to add value and guide the direction of a growing charity. You’ll match up schools and retirement homes, build relationships with key stakeholders and support them to use the platform to coordinate intergenerational projects. Your efficient, thoughtful and professional approach will build trust and lead to close working relationships. This is the perfect role for you if:
- You’re reliable, trustworthy and authentic
- You take responsibility and deliver results
- You’re a collaborative team player and great communicator
- You’re creative and excited by digital design
- You’re flexible, self-motivated and enjoy working in a fast-paced environment
- You can lead collaboratively and have experience of line management
Opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.
Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support.
Key Responsibilities
- Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
- Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
- Lead and execute our door to door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
- Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
- Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
- Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
- Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
- Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
- To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
- Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
- Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
- To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
- To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
- Travel to meetings in the UK and overseas where necessary.
Staff Benefits
- Hybrid Working (1-2 days per week at the UK Office)
- Season Ticket Loan
- 1-day additional holiday each year to a maximum of 30 days annual leave
- Additional days off over the Christmas period
- Cycle to Work Scheme
- Enhanced maternity and sick pay benefits, subject to length of service
- 6.1% employer pension contribution
- Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
Application Process
Submit your CV for review and we will be interviewing candidates on a rolling basis, with first interviews held in person at our UK office.
The full job description and person specification is provided as a PDF with this job advert.
The client requests no contact from agencies or media sales.
The Finance Manager will join a small and dynamic team that covers Finance, Human Resources, IT and Business Operations. The Finance & Operations team play a critical role by running the day-to-day operations and providing the infrastructure that enables the continued delivery of the Trust’s mission and objectives.
The Sutton Trust is seeking a highly motivated and enthusiastic Finance Manager to join the team and provide crucial support on a range of key finance functions. This is an exciting time to join the team as we are looking to improve process efficiencies and assess the use of technology within the team.
This a varied and hands-on role that requires a strong understanding of charity accounting (particularly funds), excellent problem-solving skills and initiative. You can expect a steep learning curve and fast-paced work in a passionate and supportive environment
Main duties
- Cash management and cashflow forecasting; monitoring and reporting on the Trust’s investment portfolios
- Approval of payment runs in line with approval matrix
- Supporting the Director of Finance & Operations with annual budget setting and leading on quarterly reforecasting cycles
- Building and maintaining relationships with budget holders and members of senior leadership to help them understand budgets and financial statements and support them with their day-to-day budget management and finance needs
- Preparing quarterly management accounts, and other financial modelling as required
- Supporting the Development Team with funding applications, and grant / funder reporting
- Ensuring compliance with funder restrictions and requirements
- Preparing VAT returns, submitting returns to HMRC and providing VAT advice, as required
- Overseeing the Finance Officer’s work and providing cover for leave including sales and purchase ledger, month end, payroll, pension and staff benefit administration as well as the administration of Gift Aid and legacy income.
- Preparing annual accounts and year-end schedules, working closely with the Director of Finance & Operations and external auditors
- Supporting the Director of Finance & Operations to ensure there is an effective system of financial controls
- Line managing, motivating and proactively supporting the Finance Officer in their professional development
- Proactively updating your own knowledge in relation to the role, identifying and undertaking appropriate training
- Keeping up to date with legislation, policies and procedures relevant to the role and the Trust’s work
- Other duties as necessary from time to time
Skills and Experience
We welcome applications from individuals who have experience in:
- A hands-on, generalist finance role with strong experience of a wide variety of finance processes
- Producing monthly or quarterly management accounts and providing suitable narrative as required
- Supporting or leading on aspects of the year-end processes and/ or the annual audit, including producing year-end schedules, accounts and liaising with the auditors
- Setting up and maintaining forecasting templates, including for cashflow purposes
- Improving financial controls and processes, and using technology or automation to improve efficiencies
- Working with and supporting non-finance staff with their day-to-day budget management including the provision of training
- Managing and supporting junior finance staff
- Working in the education or not-for-profit sector (desirable)
- Working with Quickbooks or a similar accounting software (desirable)
Who can demonstrate:
- Strong verbal and written communication skills at all levels
- Strong organisational and problem-solving skills with the ability to multi-task
- Excellent working knowledge of Microsoft Office, particularly Excel
- Confidentiality
And who is:
- A qualified accountant with post qualification experience, or equivalent demonstrable work experience
Competencies
- Sympathetic to the aims of the Trust and its mission to address educational disadvantage
- Ability to work across multiple teams with budget holders of varying finance abilities
- Ability to work collaboratively as part of a team and independently with a high degree of initiative
- A flexible and adaptable approach to accommodate the varying aspects of the role, able to prioritize tasks and work to deadlines
- Excellent analytical skills and high attention to detail
Other
- Is eligible to work in the UK (see here for information about right to work)*
*Please note that we are unfortunately not a licensed visa sponsor.
Terms of Appointment
- Contract: Full-time, Permanent (part-time considered)
- Salary: £45,000-£50,000
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check may be required
Interviews
Applications should reach us by 10am, Monday 28th October, with first round interviews held over Zoom on Wednesday, 6th November, and second round interviews held at our London offices on Wednesday, 13th November.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a qualified Mental Health Practitioner looking for your next career move?
Off the Record is an award-winning young people’s mental health charity and we’re currently looking for qualified, dynamic and passionate professionals who can work thoughtfully and sensitively with young people.
Our mission is to ‘show up’ for all children and young people’s mental health in Southwest London.
Off the Record provides a wide range of mental health services within a humanistic model. We prize Rogers’s core conditions as a foundation for relational work with young people.
This position demands a practitioner who is ready to “step up” to support colleagues, hold our policy and procedural framework and the BACP’s Ethical framework. You also need to understand the importance of maintaining and managing professional boundaries and be able to make sound clinical decisions quickly including safeguarding and risk.
The client requests no contact from agencies or media sales.
We're looking for a team player to join our Faculty, Planning and Events team as Faculty Planning Manager on a 12-month FTC basis, to cover a period of maternity leave.
You'll be responsible for leading a team of stakeholders through the process of scheduling and allocating faculty to events across our suite of programmes. Playing a key part in maintaining standards, you'll ensure facilitation and coaching needs across Ambition’s programme suite are met to a high standard and are cost-effective.
Who are Ambition Institute?
A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.
At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.
That’s how we’ll make sure every child gets a great education and the best possible start in life.
- We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
- We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
- We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.
We would like you to:
- Implement systems and processes within the team, department, division and organisation to understand the events required and to forecast facilitation and coaching capacity across events
- Lead the recruitment, selection, contracting, quality assurance and ongoing training processes for internal and external facilitators and coaches, working closely with Learning Design and the Director of Programmes
- Ensure comprehensive records are kept on shared systems accessible to other teams to aid planning and reporting, maintaining a robust and accurate database of Internal and External stakeholders on our platform, Salesforce, including relevant qualifications and experience.
- Support the Associate Director with decision making, compiling evidence driven by data and experience, to feed into wider organisational discussions related to the delivery of our programmes.
Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Faculty Planning and Events Associate Director. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.
Skills, Knowledge and Experience
To succeed in this role you'll demonstrate excellent organisation, programme and project management skills. You'll be an excellent communicator and have proven experience of building and maintaining relationships with different audiences of varying seniority.
We are looking for someone who is a real team player and able to lead teams working in a matrix team structure. Whilst an understanding of facilitator best practice and experience of timetabling a high volume of events, all with different requirements is desirable, these are not essential criteria for applying for the role and relevant training will be provided.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for all office locations.
All applications must be received by the closing date 23:59 on 28 October 2024. Interviews are expected to take place on 31st October and 1 November 2024.Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Immigration Advisor (OISC L1)
Westminster, London
Hours: Permanent, part time, 21 hours (up to 35 hours (full time) considered)
Salary: £20,916 (£34,860 FTE)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an OISC Level 1 Advisor to provide tailor-made advice to individual clients with regard to child citizenship applications. This is an exciting role in our Immigration Team that will Act as a point of contact within the Centre for all queries and questions relating to immigration advice. You will develop your own caseload in partnership with the service manager, assess referrals, apply for fee waivers and provide casework support for other team members. You will work to Office of Immigration Services Commission (OISC), Specialist Quality Mark (SQM) and Immigration and Asylum Accreditation (IAAS) standards and keep up to date with changes in law and policy relating to refugees, asylum seekers and migrants.
Please refer to the job description for further information.
To apply, please submit a CV and cover letter outlining how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Benefits
·26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)
·Two annual wellbeing days
·Access to Blue Light Card discounts
·Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.
·Life assurance cover(after probation passed)
·Season ticket loan
·Training and development opportunities
The client requests no contact from agencies or media sales.
- Job Title: Marketing Manager
- Location: Remote
- Salary: £39,000
- Permanent, 35 hours per week x 52 weeks per year.
You will:
- Raise awareness of Headway services amongst brain injury survivors, their carers and family members thereby increasing demand for our support.
- Drive engagement and support from stakeholders, including healthcare professionals, politicians, celebrities, grant-making bodies, and prospective fundraisers / donors.
WHAT YOU WILL DO:
- Lead the review and development of the Headway brand
- Develop and launch campaigns to raise the profile and reputation of Headway
- Implement campaigns that meet organisational need such as promotion of services, recruitment of volunteers or a shop donation appeal.
- Create and disseminate promotional materials such as an impact report as well as leaflets, flyers, posters and digital assets relating to Headway services.
- Oversee the production of videos, testimonials, and photography for use in promotion of Headway and its services.
- Develop and implement brand guidelines to include visual and tone of voice guidance
- Ensure brand consistency of all Headway materials
ABOUT YOU
We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, you will:
- Have experience in creating and implementing successful marketing campaigns, ideally within the nonprofit sector.
- Have a highly collaborative working style, fostering teamwork and cross-functional cooperation.
- Expertise in developing strategic marketing initiatives that align with organisational goals.
- Strong skills in data analysis and reporting to measure campaign performance and inform decision-making.
- Excellent organisational abilities, with a track record of managing multiple projects and meeting deadlines efficiently.
- Exceptional verbal and written communication skills, ensuring clear, effective messaging across all channels.
- Skilled at tailoring content for diverse audiences while maintaining consistency in the brand’s tone of voice and key messaging.
BENEFITS
As a staff member at Headway - the brain injury association you’ll have access the following range of benefits;
Financial Security
- Competitive Salaries
- Pension - You’ll be automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6%
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible Working
- Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
- We understand that a healthy work-life balance is essential for our team to thrive. Headway - the brain injury association offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
- Mental Health First Aiders
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
ABOUT US
Headway - the brain injury association plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway - the brain injury association is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway - the brain injury association strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway - the brain injury association and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway - the brain injury association, where every role plays a crucial part in empowering those on the path to recovery.
SAFEGUARDING
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.
EQUALITY, DIVERSITY AND INCLUSION
We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Thank you for your interest in Headway - the brain injury association and we look forward to getting to know you!
Next steps
- Closing date: 28th October 2024
- Shortlisting date: 29th & 30th October 2024
- Interview: 7th and 8th November 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are SANE - a leading, independent mental health charity that aims to raise awareness and remove stigma, fight to improve services, provide emotional support and host cutting edge research.
We have been working tirelessly to improve the quality of life of anyone affected by mental health illness for over 35 years and provide emotional support by phone, email and text, 365 days a year.
Will you join us?
SANE is now looking to recruit a Remote Services Officer to join our Services Team.
SANE would love to hear from anyone with experience and enthusiasm for working in mental health. The Remote Services Officer will be part of our growing remote services workstream, working closely with the Remote Services Coordinator to develop our remote services.
We are looking for an individual with experience within a mental health related working environment, relevant volunteering, or have a strong interest in mental health. We are hoping you can bring your interest and your experience and add to our growing team.
At SANE we strive to create an environment that promotes inclusion, values diversity and provides every staff member with a sense of belonging. So, if you are looking to build a rewarding career, with opportunities for growth and development, within an established, non-for-profit organisation, come and join our friendly team.
The closing date for all applications is Midday on Wednesday 23rd October 2024.
Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.
We are committed to equal opportunities and welcome applications from all sections of the community.
Job Description
1. Maintain remote volunteer overview in line with remote volunteer agreement and guidelines working closely with Remote Services Coordinator
2. Ensure all administrative work associated with the remote volunteer programme is completed accurately and in a timely manner
3. Support with remote training and events calendar as well as planning of training sessions and events
4. Support recruitment, training and induction of new remote volunteers
5. Research and assist with implementing new support services for remote services
6. Liaise with team members from other SANE work streams
7. Share information with your team both verbally and in writing, to ensure effective handover to colleagues
8. Work as part of a team to build understanding and use your knowledge and experience to ensure our volunteers and callers are effectively supported
9. Record work in accordance with SANE’s organisational systems
10. Work closely with the communication, media and fundraising teams to ensure the voice and experiences of our callers is effectively communicated, including the provision of case-studies
11. Work within SANE’s values and policies & procedural guidelines at all times
12. Keep abreast of and work in accordance with relevant legislation and regulatory standards
13. Understand and work within SANE’s safeguarding framework
14. Ensure all work is in line with the Equality Act
15. Keep volunteers up to date with any key service information or legal or procedural changes, as appropriate
16. Ensure that any issues or concerns are discussed with a line manager
17. Attend supervisions and appraisals, and contribute to team meetings
18. Have a commitment to personal, volunteer and team development and your own well-being
19. Be self-sufficient in terms of IT, and oversee any health and safety matters which may arise whilst on the shift
20. Undertake any other duties commensurate with this role.
Person Specification
Experience
1. Experience of working with people with mental health conditions/mental illnesses and families and carers
2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services
3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service
4. Experience of writing high quality short reports
5. Experience of planning and delivering training
Knowledge and Qualifications
6.Good general knowledge of the mental health system, access, treatment and common relevant legislation; and available support structures for people with mental illnesses and carers
Personal Qualities
7. The ability to support remote volunteers and provide them with support.
8. Be able to work with distressing and challenging content and ensure self-care
9. A work ethos underpinned by a commitment to equality and diversity
10. An understanding of and ability to work within appropriate professional boundaries
Skills
11. Excellent interpersonal and communication skills – both verbally and in writing
12. Committed to and able to adhere to organisational policies and procedures, especially regarding safeguarding and confidentiality
13. Able to work independently, flexibly and as part of a team
14. Good self-awareness
15. Effective organisational and planning skills
16. Proficient in IT packages including Word, Excel and Outlook, and ability (with training where necessary) to input and extract data from relevant databases
The client requests no contact from agencies or media sales.
About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.
This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.
We seek a strong people person with at least two years of experience operating a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.
As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.
About You
We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Additional information about the role
Place of work: Fully remote, with occasional 2/3 nights away for year-round events.
Working Hours: Full-time, 37 hours per week
Salary: £26,000 – £29,000 dependent on experience
Holiday entitlement: It begins at 25 days per annum, in addition to public holidays and the Christmas stand-down.
Application Instructions
To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications.
We are a Disabled Confident employee.
Candidates who fail to follow the instructions will automatically be screened out of the selection process.
Closing date for Applications: 11.59 pm Sunday 10th November
Interviews: Interviews for the role will be held on the week commencing 25th November 2024.
If you would like further information about the role or have any questions, please contact Kelly, Operations Manager.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
Are you ready to make a real impact? Do you have 4-6 years’ experience in a similar role? At Community ConneX, we empower autistic individuals and those with learning disabilities to lead fulfilling, inclusive lives. We're not just a charity; we're a vibrant community dedicated to transforming lives, advocating for change, and creating a happier, healthier world!
We're searching for a visionary Head of Service to lead our Together and Youth Connex Services. You'll play a key role in delivering exceptional care and support, guiding a passionate team, and ensuring our mission shines through every service we provide.
What You'll Do:
- Shape the strategic direction of our services, aligning with our core values which are
- Inclusive - Everyone should be valued equally, listened to, and included.
- Listen and involve people to make choices about how they live their lives.
- Creative - We try new and innovative ways to work with and support people to have fulfilled lives.
- Be accountable for the operational performance of a range of community facing services for adults with learning disabilities and children with SEND across Harrow, Hillingdon and Ealing, ensuring high quality care and support is offered.
- Oversee service quality and delivery across teams, ensuring client satisfaction.
- Inspire and lead a dedicated team, fostering a culture of excellence and improvement.
- Maintain efficient service delivery within budget while driving innovation.
- Build strong relationships with clients, families, partners, and stakeholders.
About You:
- Educated to degree level/ 4-6 years of leadership experience in a similar role/roles (experience in the sector is a plus!).
- Be able to provide dynamic and effective leadership and to lead and develop your team
- To provide effective supervision and guidance.
- Strong strategic planning and stakeholder engagement skills.
- Compassionate, patient, and dedicated to making a positive impact.
- Able to work under pressure and with flexibility
- Successful track record of project planning and delivery
- Successful track record of building partnerships with measurable outcomes
- Experience of writing successful funding applications and tenders
- Experience of quality assuring services
- An understanding of the effects of discrimination and a commitment to equality and diversity
- A good knowledge and understanding of Care Act and Children's and Families regulations/standards.
Why You'll Love Working with Us:
We take care of our team just as much as we care for our clients!
Enjoy: Company Benefits
- 23 days of annual leave + bank holidays
- Up to 5% pension contribution
- Health cash plan and gym membership
- Salary sacrifice options
- Ongoing training and professional development
- Employee wellbeing hubs
- Exclusive discounts with the Bluelight Card
- Cycle to work scheme
- Death in service insurance
We're All About Inclusivity: As a Disability Confident committed employer, we're passionate about equal opportunities and will ensure you have the support you need throughout the application process.
The Opportunity:
Salary: £40,000 per annum (based on experience)
Hours: 35 hours per week (full-time)
Contract Type: Permanent
Location: Harrow (Pinner Green)
Applications close: 31/10/2024
Ready to Make a Difference? If you're excited to take on this rewarding role and create lasting change, we want to hear from you! Attach your CV to the link provided.
Join us in making a difference-together, we can change lives!
We also have the other vacancies including Locality Manager. For more information or to apply, visit
METRO is an equality, diversity and inclusion charity that runs health, community and youth services across London and the south-east. The Director of Services' key role is to ensure a meaningful and valuable experience for service users, staff, volunteers and funders. The Director of Services must ensure the cross-organisational influence and impact that the role oversees makes a positive difference to service users and communities. This role is for 35 hours a week, based across our three London offices in Woolwich, New Cross and Lambeth.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you the dynamic and driven Project Manager we seek to support our school improvement team at Haringey Education Partnership? This role will be pivotal in ensuring effective management of teams, systems management and record keeping, stakeholder engagement and relationships across various educational projects aimed at enhancing school performance and pedagogical outcomes.
This is a new role in our organisation with the potential to be shaped and developed. The successful candidate will be supported to be ambitious and innovative.
Responsibilities:
- Support the management of a large consultancy team and their work in schools
- Manage administrative tasks including documentation, scheduling, and reporting for school improvement initiatives.
- Maintain up-to-date knowledge of educational innovation, policies, regulations, and political landscape affecting schools and the education sector
- Be proficient in using tools such as Canva, Microsoft Office suite, and basic website management platforms to create and disseminate educational high-quality resources and communications in line with HEP brand guidelines
- Develop and nurture strong stakeholder relationships with schools, educators, local authorities, and other partners
- Collaborate closely with a diverse team to achieve project goals and objectives
- Work independently and efficiently under pressure, ensuring deadlines are met and quality standards are upheld
- Demonstrate a strong moral purpose and understanding of the mission and values of Haringey Education Partnership.
Qualifications and skills:
- Educated to at least degree level
- Excellent organisational skills with meticulous attention to detail
- Strong interpersonal and communication skills, capable of engaging stakeholders at all levels.
- Proficiency in Canva, Microsoft Office, and basic website management tools
- Ability to adapt quickly to changing priorities and manage multiple tasks simultaneously
- Ambitious, resilient, proactive, and a dedicated team player committed to continuous improvement in education
Application Process: Interested candidates should submit a cover letter detailing their suitability for the role along with a current CV. Applications will be reviewed on a rolling basis until the position is filled.
About Haringey Education Partnership: Haringey Education Partnership, based in Crouch End, Haringey, is a leading education partnership committed to improving outcomes for children and young people, fostering innovation and excellence in leadership, teaching and learning across our member schools. We believe in collaborative approaches to school improvement and are dedicated to supporting educational leaders in achieving the best possible outcomes for all students.
HEP is committed to the safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our safer recruitment checks an online search many be carried out in line with Keeping Children Safe in Education.
Submit a covering letter detailing your suitability for the role, along with a current CV.
HEP is a not-for-profit, schools-led school improvement company focused on raising outcomes for all children and young people in our member schools.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.
Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with amazing partners, including M&G plc, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).
Each year we support 60,000 young people thanks to our transformational industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.
Our values
Everyone on our team is:
- Passionate about the charity's vision to improve social mobility
- Motivated by team success
- Proactive in getting things done
The values of ambition, inquisitiveness, and inclusivity and equity guide us in everything we do.
The Programme Manager role
You will account manage skills and employability programmes designed in partnership with industry. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions access a range of TTF educational programmes.
What you will be doing
- Management of multiple projects and events
- Team management (experience of line managing direct reports)
- Building exceptional relationships with our corporate partners, teachers and volunteers
- Use systems and administrative processes
- Evaluation and reporting
To succeed in this role you will be an individual who thrives in a fast-paced working environment, be highly organised and not be fazed when your plans need to change to meet schools’ needs (you will always have a Plan B).
Job details
- £35,000 salary
- Full time (37.5 hrs per week)
- Hybrid working*
- 28 days holiday + bank holidays (inclusive of Christmas closure)
- Training budget
If you join our team, you can expect to receive feedback like this from our students:
"I see the world of work from a much more different angle now. I was confused before the programme, and I now feel more confident to approach professional people and to engage in conversation with them."
[Student, M&G plc programmes]
*Hybrid working
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you should consider what you feel is a reasonable commuting distance for the team days in London and visiting partner offices (of which the majority are in London).
To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for including:
- Account management - working with corporate funders and balancing priorities, objectives and deadlines
- Project delivery - operational, event and logistics management
- Staff management
For your CV: please include a note if you have any employment gaps and include the month + year on previous work experience.
We know applicants will not have 100% of the skills and experiences outlined in the person specification, but there are some key experiences we are looking for including:
- Account management - working with funders balancing priorities, objectives and deadlines
- Project delivery - operational, event and logistics management
- Staff management
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.
The client requests no contact from agencies or media sales.
Head of Brain Injury Service
Lead a passionate team dedicated to transforming the lives of children and families affected by acquired brain injury. Join us as our Head of Brain Injury Service and make a lasting impact through our inclusive, compassionate and innovative support programme.
The Child Brain Injury Trust was originally set up by a group of medical professionals. The organisation has evolved over the years and is now the leading UK organisation supporting families and professionals affected by childhood acquired brain injury. Working in consultation and collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it and to ensure they have the best possible chance of reaching their potential.
As Head of our Brain Injury Service, you will be joining the charity at an exciting time, as we have just launched our new five-year strategy – Elevating families, enriching futures. The strategy is our most exciting yet as we look to increase our reach and embed 4 key areas of support: early intervention (currently we work in major trauma centres and specialist hospitals across the UK), community inclusion, educational services and virtual support. Although our programme delivery model is not completely defined and embedded, we have a strong framework and a dedicated team who are eager and committed to our strategic goals. We are developing our service in line with the future needs of families and as such we are looking to appoint an individual who is passionate about childhood acquired brain injury, team development and leadership. By joining an inclusive, compassionate and forward-thinking team, you will be part of developing and growing our highly regarded charity.
The purpose of this role is to provide overall strategic input, direction, development and operational management for the national brain Injury support service. To lead our whole brain injury service team to achieve the five-year strategy.
As well as exceptional leadership and management skills, you will need to enjoy developing and maintaining relationships with a large range of key stakeholders from the clinical, legal and corporate sectors.
We are looking for a confident and experienced individual who has evidenced previous compassionate leadership experience which will be essential and your values will lead your success.
This is a varied and exciting leadership role for the right individual, where no two days are the same. If you are adaptable, solution focused and have excellent management and leadership skills then we are keen to hear from you. Thank you for your interest in this position.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced Philanthropy Manager to join our fundraising team. This is a brand-new role for Arthritis Action, key to identifying and nurturing long-term relationships with major donors. This role is vital for the development and delivery of our strategy for engagement with philanthropic organisations and individuals.You’ll be joining a leading national arthritis charity, helping to advance our income generation activity and impact across the UK. We are looking for someone with a track record in major donor fundraising and philanthropy, a passion for healthcare, and the ability to work collaboratively with various stakeholders to drive growth and success.
About Arthritis Action
Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.
Key Responsibilities – the role will include but not be limited to:
- Leading the development and delivery of Arthritis Action’s strategy for engagement with philanthropic organisations and individuals.
- Working closely with our services team and healthcare experts to develop pitches that attract funding from philanthropic sources.
- Creatively utilising the charity’s resources and networks to maximise major donor income potential.
- Advising other team members about how best to position the Charity for major donor funding through its communications and programme development.
- Researching prospective philanthropic individuals and organisations and building the Charity’s pipeline of potential funders.
- Developing and delivering engaging proposals, presentations and programmes for potential funders.
- Representing the Charity at networking events to promote fundraising and meet contacts, travelling as appropriate within London and the rest of the UK.
Other Activities
- Ensure that the Charity meets its legal obligations with regards to fundraising, adheres to the Code of Fundraising Practice, and maintains its reputation through its fundraising activities.
- Undertake other tasks relevant to the level of this position within the organisation.
For further information, the full job description and person specification, please refer to the attachement below.
Staff Benefits
As a valued member of our team, you’ll get:
- 25 days annual leave, rising to 30 days after five years, plus Bank Holidays & 3 days for our Christmas closure (pro rata).
- 7.5% employer pension contribution.
- 24-hour, 365-day access to the Employee Assistance Programme.
- Cycle to Work Scheme.
- Annual Eye Tests.
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role, by clicking on 'Quick Apply'. Please provide both email and telephone contact information for yourself.
Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by midday on Monday 28 October 2024 at the latest.
First-round interviews will take place by Zoom on Monday 4 November. Second-round interviews will take place in the London office on Monday 11 November.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.
Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief.
Please email both CV and Cover Letter explaining your suitability for the role, by the deadline midday, Monday 14 October.
The client requests no contact from agencies or media sales.