Service Management Jobs
Reporting to: Head of Communications & PR
Location: London WC1X. Hybrid-working offered with a minimum requirement of 2 days in the London office with flexibility to attend the office more regularly as the needs of the role dictate.
Contract and hours: Permanent contract – 35 hours per week (Monday to Friday)
About Us
Help Musicians and sister charity Music Minds Matter are powered by a love of music, which is why they empower and support those who create it and make it happen.
For over 100 years, Help Musicians has been working hard to make a meaningful difference to the lives of musicians across the UK. In a precarious profession often filled with ups and downs, opportunities are hard-won whilst challenges come along all too easily, with unsteady income and physical and mental health concerns common issues. Help Musicians offers a broad range of help to support music creators in times of crisis and opportunity — ensuring musicians across the UK can achieve their creative potential and sustain a career in music.
Our sister charity, Music Minds Matter, puts mental wellbeing centre stage in music. It works proactively to help prevent mental health crises, providing everybody who works in music with the early support, knowledge and tools they need, at exactly the time they need them.
Love Music; Help Musicians
About the role
The Ambassador and Media Relations Manager is key to amplifying the work of Help Musicians and its sister charity, Music Minds Matter, through external communications.
This role will grow our audiences by aligning high-profile voices with our marketing campaigns, press opportunities and communications strategies, consistently increasing the reach of the two charities. It also supports the understanding of our work by identifying media opportunities to tell our stories through opinion editorials, awards submissions features, and press releases in collaboration with our agency.
The Ambassador and Media Relations Manager will engage with influential voices who align with our cause, work and messaging and amplify our stories through the media and our owned channels. Strong interpersonal skills are essential to keep our ambassadors informed and engaged in our work as well as identifying and onboarding new voices who can champion our cause and grow our audience.
About you
We are looking for a dynamic professional who combines media expertise, interpersonal skills, and a strategic approach to drive impactful communication.
As a skilled communicator, you will have a strong background in media relations, including pitching stories to journalists, crafting press releases, and preparing briefings for both media and staff. Your ability to turn complex data into digestible insights tailored to specific audiences sets you apart. You will have worked closely with musicians and/or industry leaders, building strong relationships through interpersonal skills.
Your communication skills extend to both written and verbal domains, being adept at report writing, public speaking, and delivering engaging presentations.
Whilst not essential, our ideal candidate may also have a strong understanding of the music industry and its networks, along with a useful contact book.
Our work directly impacts on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.
How do I apply?
For full details of the role and how to apply please click Apply and visit our website. You will need to download our application forms and submit these to us by the deadline below.
Deadline for applications: Monday 22 July 2024 at midday
Any offer of employment will be subject to providing evidence of a clear Basic DBS check.
The client requests no contact from agencies or media sales.
Slavery is the fastest growing crime in the world. There are thought to be 50 million people enslaved worldwide and, based on our own research using police data, more than 100,000 victims in the UK alone.
Justice & Care is an anti-slavery organisation working internationally to address slavery and human trafficking, provide release and care for victims, dismantle criminal networks and bring perpetrators to justice. It works to protect communities at risk from traffickers and spark systemic change by working with policy makers and other key stakeholders.
Our Purpose: Joining forces to end modern slavery.
Our Values: As an organisation we have a set of core values that underpin and inform all we do:
• We are collaborative
• We are courageous
• We are experts
• We are relentless
• We are pioneering
This role
Justice and Care is at an exciting moment with the imminent launch of a new ten-year strategy and we are looking to build a finance function to support this growth.
We are recruiting for an experienced Programme Finance Manager to manage and oversee the outworking of key financial processes at Justice & Care. With a particular focus on support for our international projects funded by the US State Department and UK Government but with responsibilities also for our UK audit process and income/expenditure forecasting, this is a broad and varied role.
This is a new role and will be line managed by the Finance Director but will work closely with in-country finance leads, programme teams, the Development team and wider global teams
Your main responsibilities will include;
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Collaborate with country finance leads and the programmes teams to develop detailed and well planned budgets for funding proposals including full cost recovery
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Monitor programme spend against budget, advising programme leads on financial and compliance decisions and producing numeric and narrative financial reporting in various formats, predominantly institutional donors such as the US State Department
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Project manage, forecast and monitor expenditure for UK programmes.
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Liaise with grants managers and project leads to ensure compliance on restricted grants.
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Lead on project management of the UK audit process.
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Delivering regular funder income and expenditure forecasting.
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Regular financial analysis as required to support strategic decision making.
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Manage and respond to finance related queries, becoming the finance point of contact for the UK team.
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Assist in the annual budget process, forging great relationships with budget holders.
Please visit our website to view the full job description and for details of how to apply.
The client requests no contact from agencies or media sales.
Goodman Masson are delighted to be working with a leading UK housing association who are currently growing their London based finance team in their search for a Rent & Service Charges Accountant.
This will be a vital role overseeing the end to end rent and service charges process in line with the tenancy agreements, with support from a dedicated Finance Administrator who will be reporting into you.
The ideal candidate will be AAT qualified with proven service charge experience preferably within social housing.
Core responsibilities:
- To lead the service charge function for all properties and leaseholder accounts.
- Responsible for all year-end service charge and rent calculations, ensuring that all calculations are appropriate and equitably applied and meeting the relevant deadlines.
- Prepare income and expenditure reports for leaseholders and sent to external accountant for final audit and sign off of service charge accounts
- Lead on leaseholder audits, resolving any queries arising.
- Production of estimated leaseholder service charges and calculation of actual expenditure adjustments, ensuring leaseholder accounts are appropriately updated
- Line management responsibility for the Finance Administrator supporting the service charge function.
- Manage all service charges expense nominals on a monthly basis to ensure correct invoice allocation and accruals.
- Manage and maintain the financial models used to prepare accurate charges.
- Responsible for the resolution of finance-based service charge queries
- Liaise with all relevant stakeholders; tenants, suppliers, management companies and internal departments to resolve service charge queries.
- Build and maintain strong relationships with colleagues across the business, to ensure accurate and correct data is included in all charges calculations.
- Arrange system updates and reconciliation of revised charges.
- Prepare any void and re let rent calculations resulting from tenancy changes.
- Prepare rent and service charges for new developments and handovers.
The person:
- AAT qualified preferred
- Experience within Service Charge in Social Housing
- Strong ability to work to deadlines
- Excellent communication skills, both written and verbal
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Are you passionate about making a positive impact on people’s lives? Do you thrive on providing empathetic and meaningful support to those facing challenges? If yes, come join the team!
About the role:
Floating Support Workers in the Westminster Service will be part of a large, dynamic team providing an effective and empowering service to vulnerable clients across a variety of tenures.
You will be responsible for delivering person-centred, psychologically informed support to a range of individuals, with varying needs, to enable them to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. The work you undertake will really make a difference to people’s lives.
All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic.
The Westminster Floating Support Service is funded by the Westminster Council to provide flexible housing related support in order to enable Clients to continue to live independently within their own home, regardless of tenure type. The service is delivered in a manner that is respectful of service user’s racial, cultural and/or religious backgrounds and respects individual dignity. The support provision operates as part of an overall network of support and care for clients working closely with other professionals involved in the support and care of the individual.
All staff are provided with continuous learning opportunities and SHP provide a comprehensive inhouse training programme.
About you:
- Understanding of how to support clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.
- Experience of working in a client-centred support service working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
- A demonstrable level of experience and/or understanding of the range of approaches appropriate to working with issues such as substance use, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness, offending, antisocial behaviour, social isolation, domestic violence, gang-related issues, young parents, leaving care and learning disabilities.
- Able to evidence experience of delivering on the principles underlying a quality service, which is client-focused and with a proven ability to empower clients.
- The ability to be self-motivating and manage time effectively, prioritising different areas of work according to need to ensure deadlines are met while maintaining work of a high standard.
- The ability to use a computer to input data accurately, to communicate effectively through emails and to produce good quality minutes of meetings, client notes, letters and reports.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 14th July at midnight
Interview Date: w/c Monday 22nd July
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.
We recruiting for a temporary Customer Services & administrator , you will be providing a high level of customer service and support to supporters, volunteers, groups, members of the public and internal customers As well as dealing with gift aid and donation processing for the teams.
Fully office based at their London HQ
The Role
Experience of managing, maintaining and developing customer relationships
Experience of working within a customer service environment
Experience of writing relationship building communications
Experience of dealing with and responding to multi-channel communications including phone, email, face to face and social media
The Candidate
Experience of managing, maintaining and developing customer relationships
Experience of working within a customer service environment
Experience of writing relationship building communications
Experience of dealing with and responding to multi-channel communications,
including phone, email, face to face and social media
Experience of dealing with and responding to complex complaints and feedback
CRM experience , Raisers Edge desirable
Experience of processing donations, Gift Aid
Experience of the processing and management of personal data under current GDPR regulations
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
22.5 hours per week, [over 5 days, could include Sundays]
£23,436.25 FTE - £14,251.77 pro rata
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
Location - Cheltenham, Gloucestershire.
Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2024?
We are looking for an Assistant Shop Manager to help lead our team in the Cheltenham shop. You will be working with volunteers in a creative environment, working with donated goods to maximise sales and net contribution of the shop.
You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.
As an Assistant Shop Manager you will support the Shop Manager to lead a team of diverse volunteers. You will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.
If you have what it takes to work hard but have some fun along the way then this is the place for you.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
We look forward to receiving your application.
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our shops and services.
The closing date for applications is midnight on Monday 29th July 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Monday 15th July.
Interviews will be held on a date to be confirmed.
IN2
Start date: 01/09/2024
About the organisation
CARAS is a registered charity working with people in south London and beyond who have an asylum or refugee background. Our values are:
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Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests.
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Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society.
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Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.
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‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.
CARAS strives to keep community members’ voice at heart of all the decision making, building opportunities for discussion and feedback at every level. We offer training and support for those who want to gain leadership skills and contribute to the running of CARAS. We are members of reward schemes including Jack Petchey, AQA Unit Award Scheme, and we also hold a Gold Quality Mark from London Youth, an Investors in Volunteers quality mark, and we hold membership with the Fundraising Regulator. CARAS is a lively organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life.
About Fundraising at CARAS
CARAS offers holistic early-action support to refugees and people seeking asylum, ensuring individuals have the knowledge, skills and confidence they need to thrive in the UK. Founded in 2008, we have co-created our thriving adult and youth services in partnership with CARAS community members over the last 16 years and now run a thriving weekly provision of social and educational programming delivered alongside wrap-around casework support.
The growth in our service has been underpinned by great success in fundraising which has allowed us to consistently grow year on year, with our current annual budget now standing at approximately £750,000. Fundraising is led by the Head of Development and Impact. The creation of the Fundraising Officer role is an exciting new step for CARAS, providing us with the opportunity to get to understand our supporters more deeply, and build meaningful new partnerships with businesses and investors across many sectors to improve the outcomes for individuals with a refugee background across south London. Working together with the Head of Development and Impact, the role with focus on nurturing individual giving, community fundraising, CSR partnerships and building relationships within our local community, increasing our unrestricted income as you go.
We are seeking a creative, motivated worker who has ideas for how to support a thriving organisation, helping us build new relationships and partnerships that will support CARAS to maintain and adaptive and iterative approach towards our work to ensure that person-centred support is available when new-arrivals need it most.
The successful candidate will be a self-starter, skilled at relationship management and familiar to individual giving. They will need to be able to build corporate partnerships, develop and deliver campaigns that drive support from our donor base, create fundraising events that bring our work to life, and build and maintain effective donor stewardship and retention journeys that create proximity to our work. CARAS is intentional within our efforts to include community members throughout all aspects of our work, and the successful candidate must be deeply committed to community member inclusion in a manner that is meaningful and not extractive.
Additional benefits
CARAS offers 28 days’ annual leave per year. CARAS also pays into a workplace pension with employers’ contributions currently at 7%. We are a proud member of the Living Wage Foundation, ensuring that all employees at every level are remunerated fairly.
Hours can be flexible and can include working from home. There are also benefits including discretionary leave available to study or volunteer, an enhance parental leave policy, and the opportunity to take a sabbatical.
About the role
This role focuses on scaling CARAS’s unrestricted income portfolio, building CARAS’s support base to sustainably increase our income. Working closely with the Head of Development and Impact, this will include:
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Planning and executing individual campaigns and appeals, including our annual Big Give campaign.
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Developing a powerful case for support, articulating our work, its impact and the impact donors have.
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Writing donor communications
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Developing and delivering effective donor stewardship and retention journeys to retain donors and maximise support.
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Identifying and cultivating relationships with our local community, building new partnerships with businesses and individuals to unlock giving opportunities.
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Inspiring an exciting range of community fundraising campaigns run by our supporters, providing help and guidance where necessary.
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Running fundraising events, bringing program teams and community members together with supporters to bring our work to life.
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Monitoring the performance and measure critically against targets.
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Undertaking research to understand who are supports are, their motivations to give, and plan engagement strategies.
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Managing a donor database.
The successful candidate will need to be able to work in Tooting for face-to-face meetings.
Person specification
Essential criteria:
• Experience successfully managing income streams to grow revenue and deliver results against agreed targets
• Excellent communication skills and experience in relationship management
• Excellent copywriting, creative and proofreading skills
• Experience reviewing and evaluating data, pulling out trends to inform future work • Experience monitoring and operating within agreed budgets
• Excellent organisation and administrative skills
• Excellent attention to detail
• Excellent IT Skills
• Ability to be self-motivated, manage own work and work as part of a team
• Commitment to the mission and values of the organisation
• Willingness to learn about issues facing refugees and asylum seekers
Desirable:
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Experience or knowledge of issues facing refugee and asylum-seeker groups
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Experience working with refugee and asylum seeker groups
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Experience working on individual giving within the charity sector
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Experience developing donor stewardship and retention strategies
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Experience building CSR partnerships
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Knowledge of one or more community languages (including but not limited to Arabic, Somali, Tigrinya, Amharic, Pashto, Dari, Farsi and Kurdish)
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Experience managing donor databases
We are particularly interested in receiving applications from individuals with lived experience of the asylum system, whether in the UK or elsewhere.
Please submit your completed application form by 9am on the 15nd of July 2024. Complete all sections and include examples where possible. Your examples can include your own lived experience, volunteering roles, education and previous employment.
Interviews will take place on Monday 22nd July. Interviews will be in person, hosted at our premises in Tooting, South London.
The client requests no contact from agencies or media sales.
The Corporate Partnerships Manager will support KSS's fundraising with corporate partners, businesses, and business-related organisations across all regions (Kent, Surrey and Sussex). The role will help to drive current activity towards its full potential and find ways to grow corporate fundraising through strong relationship management and stewardship.
Main Responsibilities:
- Effectively manage corporate relationships to ensure that these organisations are well nurtured and supported, and that they receive adequate recognition for their contribution towards KSS's continued operation.
- To retain all corporate partners where possible and increase income from our current donors year on year. By having a 12-month plan for key partners and a plan/journey for how to elevate low level donors.
- To create collateral and fundraising mechanisms to support the 12-month plan in Canva and with the assistance of the marcomms team such as: fundraising calendar, flyers for events, t-shirts, seasonal fundraisers e.g. at Easter Guess the eggs in the jar.
- For key partners create a yearly 1 pager impact report of their donation and a more general report for other partners.
- To plan and deliver at least two networking/stewardship events a year at Redhill and Rochester for current donors with the support of the events team where required.
- Oversee all day-to-day activity with our corporate relationships, ensuring that activity is effectively coordinated and that broader teams support delivery (e.g. volunteer development, events and supporter experience).
- Proactively research and recommend opportunities for KSS to increase the value of corporate relationships including (but not limited to) donations, staff fundraising, payroll giving and participation in events.
- To own and manage the monthly visits to Redhill and to plan visits for key partners separately to these days.
- To be responsible for and own the sponsorship budget sourcing sponsorship for KSS events from existing donors and new donors.
- Support colleagues with seeking corporate sponsorship and involvement in KSS owned events.
About you:
- Experience of providing excellent customer service to a portfolio of customers, donors, stakeholders or corporates.
- Experience of writing cases for support, producing fundraising materials and creating account plans.
- Adaptable, tactful and diplomatic when speaking with members of the public or corporate supporters.
- Ability to work outside of core hours including weekends as and when required.
- Display a keen interest in the work that KSS does, and come up with ways to support activities.
About KSS:
- We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
- We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
- Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
Additional Information:
The closing date for this role is the 26th July 2024 However, the role may close prior to this date if a suitable candidate is found. Please note that the application process will ask you to answer questions on aspects of the role. Please ensure that you answer these questions with your relevant experience, even if you refer to these specific experiences within your supporting statement.
Benefits:
- 33 days annual leave rising with service
- Occupational/Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub
- Money Purchase Pension Scheme
- Group Life Assurance Cover
- Group Income Protection Cover
- Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities
Location: Rochester Airport, Kent
Contract: Permanent, Full time
Salary: £35,000 - £40,000
Closing date: 24-07-2024
REF-215 206
The British Cardiovascular Society (BCS) is a membership organisation with charitable status. The BCS represents a diverse group of members that span the cardiovascular profession, covering specialist areas of shared and common interest, where the majority of members are either consultant or trainee cardiologists. The BCS plans to grow its numbers of members, through reaching new audiences and increasing income generation. The BCS also aims to improving its society recognition, increase uptake upon its broad education portfolio, and improve overall member engagement.
The post holder will be accountable for marketing across the organisation, primarily for the Education and Membership Departments, and will work closely with the Head of Membership and Engagement, and the Head of Education to develop high quality marketing and communications plans, and ensure all relevant workstreams and projects are marketed accordingly. The post holder will work to build and maintain the BCS social media presence across multiple channels, and will develop valuable content assets to use across multiple channels and communications.
The post holder will also be responsible for the internal member communications and will work closely with multiple key officers to ensure member communications are led, developed, and dispersed. This includes ensuring website content is updated, relevant and accurate.
To apply for this role, please submit a CV and an accompanying cover letter (no longer than 2 sides of A4) explaining how you feel you are suitable for this role.
Closing date: 11pm Sunday 21st July 2024.
Interview date: Thursday 1st August AM
BCS is a professional body and membership society for those working in cardiovascular medicine in the UK.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Project Manager with drive, enthusiasm, and knowledge to join our small dynamic team in creating innovative training programs to develop ethical, sustainable kidney transplant programs, saving lives in low and middle-income countries (LMICs).
Background
Our vision is that patients around the world with end-stage kidney failure will have the option of a kidney transplant locally and the chance of a life free of a dialysis machine. TLC helps to save and transform lives directly, and through transfer of skills, helps many more in the future
At TLC, we support the development of ethical, sustainable living and deceased donor kidney transplant programs, through collaboration with our specialist transplant volunteers from the UK NHS. Through various teaching methods and resources, including travel to partner centres, we empower overseas healthcare professionals (HCPs). TLC is the 'go-to' organisation for fledgling transplant programmes. We achieve this through direct training, transplant missions and observerships supplemented with mentoring, online teaching, resources and support
We are looking for a Partner Centre Project Manager who will manage all aspects of TLC partner projects. The Partner Centre Project Manager will be responsible for delivering the objectives outlined in the strategy and managing the training/mentoring programs for partner centres.
The TLC Team
Transplant Links is a small, flexible, and highly motivated team comprising a CEO, Director of Medical Activities, and Project Administrator. The Partner Centre Project Manager will report directly to the CEO, and collaborate closely with the Director of Medical Activities, working with over 50 NHS volunteers.
The Role
As we have expanded our global reach we need a Partner Centre Project Manager to develop and implement training programs in our partner centres worldwide. Primary responsibilities include project management of partner centres coordinating their training and resource allocation, and stakeholder communication (healthcare institutions, supporters, HCPs). This involves organising missions, where a team of UK volunteers travels to facilitate living donor kidney transplants in situ. These missions will be led and supervised by the project manager.
The Partner Centre Project Manager also assesses and addresses the evolving needs of partner medical centres, ensuring that the training programs remain pertinent and customised to the specific requirements of partner centres. They will monitor the program’s expenditure within agreed budgets and ensure compliance of the activities and expenditure with TLC policies, whilst also taking the lead on program reporting to supporters. Crucially, they will be responsible for liaising with local program leaders (doctors, nurses and hospital managers), volunteer HCPs from the UK and stakeholders in the field (often Health Ministries and hospital management).
Primary accountabilities include: the completion of missions within a given time frame; abiding by the policies and procedures in place to ensure the safety of TLC volunteers and staff; identifying and managing risks within programs and proposing mitigation strategies; moving each partner centre through the phases of development as per the strategy; assessing prospective partner centres; progress reporting and communicating performance; managing budgets and resourcing requirements
Example tasks include meeting online with partner centres; writing plans and budgets for overseas missions; meeting online with a current or potential sponsor of a partner centre; liaising with TLC volunteers; facilitating meetings with key stakeholders; making in person visits in UK and abroad; working with TLC volunteers to design itineraries for upcoming observerships; preparing performance reports on centre progress and KPI’s
Role Requirements - Candidate Specification
We invite applicants with strong leadership qualities and an appetite for solving complex problems to apply to join our team. Applicants should have excellent project/program management and organisational skills and at least 5 years of project management experience at a similar level, preferably with a background in a relevant international/development management or implementation role, and ideally in healthcare and the charity sector.
With demonstrable experience in designing, initiating and leading complex development processes and programs, applicants should have a significant understanding of budget management, time management, stakeholder management and financial reporting. Previous experience in successfully managing complex programs within the international development and/or health sectors is needed, and experience working in LMICs would be desirable.
The Partner Centre Project Manager will be expected to work from home on a laptop/computer and to travel overseas to partner centres as needed. They will be working both with other members of the TLC team at times and on their own.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The CRM Project Manager will oversee the successful implementation and enhancement of the organisation’s Customer Relationship Management (CRM) system, ensuring alignment with organisational objectives.
This role encompasses the management of additional systems like Business Central post-CRM project delivery, and includes technical oversight, troubleshooting and integration management.
The position involves supervising an overseas developer and ensuring effective collaboration across departments to deliver projects on time and budget.
About the Role:
- Lead and manage end-to-end CRM implementation and enhancement projects, ensuring timely and within-budget delivery.
- Manage additional systems such as Business Central, ensuring seamless integration and coherence with existing processes. Accurate data entry of HR information systems to maintain data integrity.
- Develop detailed project plans, including timelines, budgets, resource allocation, and risk management strategies.
- Work closely with the IT team to ensure all systems are secure, up-to-date, and performing optimally.
- Identify and resolve technical issues related to CRM and other integrated systems efficiently.
- Collaborate with cross-functional teams, including ICT, Fundraising, International Programmes, and Support Services, to gather requirements and ensure alignment with organisational objectives.
About You:
To be successful in this role, you will need:
- Bachelor's degree in Project Management, Information Technology, Business Administration, or a related field.
- Understanding of development programmes design, implementation and evaluation.
- PMP, PRINCE2, or other relevant project management certification.
- Proven experience in project management, with a strong emphasis on CRM systems Strong ability to handle confidential and sensitive information with discretion.
- Strong understanding of CRM systems (e.g., Microsoft Dynamics).
- Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
Why you should apply:
Join Muslim Aid as a CRM Project Manager and make a meaningful impact by leading the implementation and enhancement of our CRM system, ensuring it aligns with our organisational objectives. If you are passionate about utilising technology for a greater cause and aspire to work in a values-driven organisation dedicated to making a positive difference, this is the perfect opportunity for you.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Social Media Manager
Location: Slimbridge Wetland Centre, Gloucester, GL2 7BT / Hybrid - This role is suitable for hybrid working with the requirement to work on site 1 day a week and for key team meetings.
Salary: £34,405 per annum
Contract: Permanent
About The Role
Are you passionate about speaking up for nature?
Do you have the creativity and imagination to help us build people’s understanding of the superpowers of wetlands and bring WWT’s voice to life through our social channels?
From restoring nature and providing homes for wildlife to protecting communities from the devastating impact of flooding, wetlands are a powerful weapon in the fight against the climate crisis. We’re looking for an experienced Social Media Manager who can bring together words and pictures to tell social stories and help inspire one million people to take action to protect, restore and create bigger, better, more connected wetlands.
This role will develop channel strategies and lead the content planning across our national social accounts, working with teams across WWT to seek out engaging stories and bring them to life for our online audiences. This is a really exciting opportunity to use your creative skills to create compelling content and develop our voice on social to make a real difference for nature, to speak up for wetlands and wildlife, and inspire new and existing audience with our messages.
We’re an organisation of action, running multiple conservation projects and networks in the UK and around the world, as well as our own 10 wetland visitor centres in the UK. This hands-on role requires an ability to take often complex messaging and bring it to life through impactful and dynamic social content. You’ll help us reach new audiences on different channels, champion best practice with our staff and volunteers and build our profile online.
About You
We're looking for:
- Experience in delivering successful social channel strategies designed to reach a diverse range of audiences and build understanding and brand awareness.
- A track record of leading the development and delivery of creative content plans across multiple social platforms.
- An engaging and confident writer with creative flair, able to seek out and tell stories that raise an organisation’s profile and drive action for a cause.
- A willingness to innovate, try new ideas and play with our new brand to reach new audiences across our social channels.
- Someone who enjoys building relationships with a range of levels and stakeholders and is comfortable championing social media best practice at an organisational level.
- Experience in planning, producing and evaluating social content designed to support the achievement of organisation objectives.
- An individual who is organised and able to manage competing priorities while remaining calm in a busy working environment.
This is a chance to make a direct contribution to the conservation of wetlands and wetland wildlife at a critical moment for the natural world.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from Care first
Closing date: 15th July 2024
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Salary: £42,453 starting salary (salary range will increase due to max £45,539 via the length of service) per annum (pro rata where applicable). Plus, Inner London Weighting of £4,190 if based in London.
Contract: Permanent basis
Hours: Full-Time 35 hours per week (excluding lunch breaks)
Location: London, Manchester, Birmingham, or Bradford. We will consider UK-based hybrid working options.
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
To succeed in the role you will need to demonstrate:
- Experience of developing and implementing IT strategy.
- Experience of managing outsourced IT providers and other stakeholders.
- Experience of leading an IT advisory group.
- Working knowledge of networks, PCs and server environments.
- Understanding of Office365 including OneDrive and SharePoint.
- Ability to test, install and configure hardware and software with peripheral devices.
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
- Insight into the needs, experiences and hopes of refugees and asylum seekers.
Those with lived experience as a refugee are particularly encouraged to apply
Closing date: 23:59 Sunday 21 July 2024
Interviews: 6th August 2024 (on Zoom)
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
- Skilled Worker visa: shortage occupations.
- Skilled Worker visa: shortage occupations for healthcare and education.
We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.
An exciting opportunity has arisen to join a charity with an ambitious and exciting vision set in the heart of Portobello, West London, supporting and enhancing the lives of people in the local community.
Westway Trust is seeking a highly experienced and professional Senior HR Manager to join our vibrant, friendly team of three on a 2-year fixed-term contract to deliver a strong, credible, and reliable service across all aspects of our HR function in support of the range of activities undertaken by the organisation. Our aspiration is to be an 'employer of choice' and we are looking for someone with the vision, motivation, and ambition to help us achieve our goal.
The post will particularly suit someone with a significant charity HR background who is looking to gain the further experience necessary to equip them for making the step up to Head of HR roles. Attention to detail, adherence to deadlines and a proactive flexible approach to the work are all pre-requisites for the role.
Key responsibilities of the role include but not limited to:
- Provide high quality support to the Head of Governance and HR on aspects of the Trust’s HR function and on the provision of accurate, timely and relevant updates and reports as required by the Executive Team.
- Ensure effective up-to-date HR policies and relevant other policies that meet the needs of the Trust and its staff are in place, reviewing them on an agreed schedule in line with the Trust’s Policy Matrix and updating as required. Identify any gaps in the suite of HR policies and develop new policies to fill that gap. Overall maintenance of the Policy Matrix.
- Lead on the Trust’s EDI policy, ensuring that the policy is implemented in a practical way throughout the organisation and in all our activities. Ensure the HR-related recommendations of the Tutu Foundation review into institutional racism at the Trust are progressed to a conclusion.
- Support the Head of Governance and HR in delivering the actions that support preparations for the next Investors in People (IiP) external assessment in late 2024. Ensure the Trust’s HR policies and practices remain consistent with the IiP standard.
- Work proactively with the HR Business Partner on the running of staff recruitment and selection processes, including sitting as the HR representative on the interview panel for more senior roles.
Essential Experience, Skills and Attributes
- Substantial experience of working in HR operations and of developing and reviewing appropriate HR policies and procedures in a charity or similar setting.
- Sound understanding of employment law and a willingness to keep up-to-date with relevant legislative changes.
- A passion for EDI and an ability to be creative and engaging in communications around this subject.
- Strong organisational skills and an understanding of the importance of discretion and confidentiality.
- Excellent written and oral communication skills, including evidence of ability to adapt to a variety of cultural settings.
- A team player, with excellent interpersonal skills and an ability to earn quickly the trust and confidence of staff and other stakeholders.
Desirable Experience, Skills and Attributes:
- A good knowledge/understanding of the local area and community or demonstrable willingness to learn quickly.
- Experience of change management.
- Competency in use of Access Select HR and MS Office software packages.
Qualification:
- Hold a formally recognised professional HR qualification (CIPD or equivalent), or be studying towards this.
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Generous holiday entitlement of 25 days per year + statutory bank holidays
- Sick pay scheme
- Investor in People (IiP) employer
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Season ticket / bicycle loan
- Free eye test voucher
The application deadline is Sunday 21 July when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early (an early application is strongly recommended)
We exist to work together with the local community to enable North Kensington to thrive.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main purpose of the post:
• Working as part of a supportive and skilled team, you will be required to share in leading and further develop the GYM youth work service across Coventry and the surrounding area.
• You will spend a large proportion of your time working directly with young people in schools, colleges, youth clubs and outside areas as needed
• You will lead a range of different sporting and other activities and encourage and motivate young people to become involved in such.
• You will work closely with other colleagues across the GYM service, supporting identified needs and additional projects as required.
Key Responsibilities:
• To work directly with children and young people, actively leading in a range of sporting and other activities while enabling effective personal and social development - The young people you work with will include those who are vulnerable, disengaged and hard to reach and those exhibiting challenging behaviour.
• To lead with passion and enthusiasm, in different indoor and outdoor venues across the city.
• In discussion with GYM management to further develop this service, including additional sporting and other opportunities, trips and excursions, including residential as the service develops.
• To support the established GYM youth clubs in different locations and develop new as needed.
• To take part in the GYM outreach service, including driving the youth bus as needed.
• To take part in the StepTogether service.
• To promote, lead and support involvement in the Duke of Edinburgh Award Scheme
• To visit and provide information to individuals, groups, schools, colleges, and other youth facilities, building and maintaining relationships with key stakeholders and delivering training when required.
• To be committed to achieving service outcomes and to systematically gather dataregarding these outcomes as required
• To assist with administration duties, data collection, monitoring and evaluation and Professional Youth Mentor (Outreach)
• To assist in fundraising initiatives.
• Any other duties as determined by GYM management from time to time.
Due to the nature of the role, a full driving license is required. You will be required to travel across Coventry and beyond and may need to visit locations not easily accessible by public transport. You will also be required to drive and manage the youth bus as needed (non HGV)
We recognise the benefits of a diverse workforce and therefore welcome applications from all backgrounds and all sections of the community. In line with the Immigration, Nationality and Asylum Act all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.
The client requests no contact from agencies or media sales.