Service Management Jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Hammersmith and Fulham, Ealing and Hounslow Mind run an innovative crisis prevention service designed as a place for children and young people at risk of mental health crises to de-escalate and have access to a skilled staff team to support them.
The Circle is open out of hours (3pm-11pm or 12pm-8pm weekends and holidays), 365 days a year, and has been designed to reduce the need for young people to attend A&E. Co-designed by young people, it is a friendly and accessible space. Please note: some out-of-hours work is a key part of this job.
If you do not meet all of the requirements of the role but have comparable knowledge and experience, we would be happy to consider your application, or talk to you in advance of an application.
Key Responsibilities:
- Line management of a team of full time, part time and bank staff who have expertise in supporting young people nearing crises.
- Day to day management of the contract (from the NHS ICB)
- Responsible for managing a rota to ensure the service has adequate staffing, 365 days a year
- Holding relationships with all key stakeholders (funders and commissioners, local authorities, local CAMHS services and hospitals)
- Building on the pilot phase of the programme and using creative approaches to supporting children and young people of all ages.
- Working closely with the Clinical Lead to ensure safe delivery of services and that staff are supported.
- Ability to support staff to work with a diverse range of children and families, and tailor services to reach young people who may not currently be accessing the programme, or who have specific additional needs or diagnoses.
You will have:
- At least 3 years’ experience of managing a complex service supporting young people with a variety of needs, ideally within a mental health context.
- Experience of working on (ideally managing) a commissioned service within a Third Sector Organisation.
- Experienced in delivering a service within budget and meeting all KPIs and contract requirements.
- A passion for supporting and developing staff.
- A commitment to improving the lives of young people through high-quality mental health support
- Having a creative approach to problem solving and developing the service to meet the needs of diverse young people and families.
- Ability to form and maintain relationships (e.g. with CAMHS, commissioners, funders), and communicate effectively with all stakeholders and young people.
Benefits of working with us
- Contributory Pension Scheme
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
- Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
- Cycle to Work Scheme
- Flexible working
- Employee Assistance Programme (EAP) including free counselling sessions
- Paid time off for medical appointments
- Training and personal development opportunities
- Access to shared resources and training opportunities via Mind Federated Network
How to apply
Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Hammersmith and Fulham, Ealing and Hounslow Mind have an exciting opportunity to be part of an innovative and developing service supporting the mental health of children and young people. Working closely with schools in the borough of Hammersmith and Fulham, you will support a diverse staff team to deliver a large NHS contract.
If you do not meet all of the requirements of the role but have comparable knowledge and experience, we would be happy to consider your application, or talk to you in advance of an application.
Key Responsibilities
- Line management of a team of mental health professionals and of trainees based in schools.
- Contract management (Large NHS contract)
- Responsible for supporting the team
- Holding relationships with all key stakeholders (NHS partners, ICB, Schools, Local Authority, university partners)
- Ensuring service meets or exceeds all targets.
- Building on an existing programme and expanding the service into new schools using learning so far.
- Working closely with the Clinical Lead to ensure safe delivery of services and that staff are supported.
- Ability to support staff to work with diverse range of children and families, and tailor services to reach young people who may be disengaged from school, have specific additional needs or diagnoses.
You will have:
- At least 3 years’ experience of managing a complex service supporting young people with a variety of needs, ideally within a mental health context
- A passion for supporting and developing staff
- A commitment to improving the lives of young people living in our boroughs through high-quality mental health support.
- Experience of working on (ideally managing) a commissioned service within a Third Sector Organisation
- Ability to engage and maintain relationships (e.g. with schools, commissioners)
- Experienced in delivering a service within budget and meeting all KPIs and contract requirements.
- Skilled in working closely with colleagues (e.g.Clinical Lead) and clearly sharing roles and responsibilities.
- Having a creative approach to problem solving and developing the service to meet the needs of diverse young people, families and schools.
Benefits of working with us
- Contributory Pension Scheme
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
- Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
- Cycle to Work Scheme
- Flexible working
- Employee Assistance Programme (EAP) including free counselling sessions
- Paid time off for medical appointments
- Training and personal development opportunities
- Access to shared resources and training opportunities via Mind Federated Network
How to apply
Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What You'll Do:
Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. We are growing our counselling service, and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
Collaborative Leadership: Lead, inspire, and effectively manage a team of professionals to deliver exceptional mental health support and interventions.
Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
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The client requests no contact from agencies or media sales.
Contract: Permanent, Full-time (37.5 hours per week)
Salary: £38,100 per annum
Closing Date: Monday 8th July 2024
Interviews will be held W/C 15th July 2024
Centrepoint is the UK’s leading youth homelessness charity and now the largest provider of Housing First for young people in England, is looking for a Service Manager to join our team based in Camden.
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.
Together with our partners, we support thousands of homeless young people each year.
The Service Manager is responsible for overall service delivery and performance management, providing effective leadership to achieve high quality outcomes for young people and working in partnership with Social Services teams.
As a Service Manager, you will be responsible for:
- Line management of supported housing officers, night staff, and deputy manager
- Managing referrals and strengthening commissioning relationships
- Working closely with other services and managers across the region
- Ensuring young people are supported in a PIE focussed trauma-informed way
- Accountability for reporting and target management
Why join Centrepoint?
In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Clear career progressions, linked to portfolio work, that enables movement up the pay scale
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Service Manager click ‘Apply’ now!
I am excited to be working with an amazing disability support, housing organisation in search of an Interim Service Manager on a 6-month FTC. This is a part-time (4-day week) London based hybrid role. As Service Manager you will report to the Director of Finance and Resources, the Service Manager is responsible for the delivery of high quality ‘front of house’ services for residents of the organisation. This includes responsibility for property and building maintenance, oversite of managed services contracts for catering and housekeeping, reception, front of house services, porters, and customer services, as well as managing external contractors and health and safety.
Main responsibilities:
Provide proactive support to the Senior Management Team on matters relating to Health and Safety and Fire risk of the Charity.
Ensure that contracts are reviewed and tendered when up for renewal ensuring that the Charity gets Value for Money.
Improving business performance and providing maintenance solutions that are appropriate and cost effective.
Use data to highlight trends and initiatives to improve business performance.
Building and Environment:
Ensure that the building, accommodation, and external environment of the organisation is maintained to a high standard and that all repairs are completed in a timely manner
Provide line management and oversight of the estate manager and maintenance team, ensuring that their work is prioritised and delivered within budget.
Responsible for the procurement functions of the Charity.
Oversee all relevant fire, health and safety and environment checks across the British Home ensuring that the charity remains compliant with its Health and Safety and other regulatory responsibilities (e.g., HSE, CQC, etc.).
Conduct periodic reviews of resident’s accommodation and communal areas in collaboration with the Home Manager to ensure that provision is up to standard and in line with resident’s needs.
External Contractors:
Manage the maintenance budget ensuring that all building works are delivered with the annual forecast and the charity receives value for money from its suppliers.
Maintain and review a schedule of contracts and service level agreements with all relevant contractors ensuring the continuity of all building, maintenance, and ancillary services without disruption to residents of the home.
Monitor the ongoing performance of external service/ building contractors and advise the Director of Resources and Chief Executive on the (re) procurement of maintenance, catering, and ancillary services, where applicable
Requirement to engage current stakeholders, as well as identifying and building new external relationships across a wide variety of stakeholder groups
Managing Staff:
Create an environment orientated to trust, open communication, and cohesive team effort.
Manage the ongoing performance and development of line reports including regular supervision and annual performance development reviews.
Conduct regular planning and monitoring of the maintenance team’s work schedule, ensuring that personnel and resources are deployed as efficiently as possible.
Referrals and Admissions:
Co-ordinate all referral and admission enquiries for new and prospective residents, ensuring that new referrals are processed swiftly and accurately to maximise resident occupancy within the Home.
Work closely with Home Manager to ensure room availability is communicated and new resident’s rooms are ready for admissions.
Supervise the collation and reporting of resident’s data for the monthly management report
If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
About the role:
The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.
You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.
Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.
You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.
Key responsibilities include:
- Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
- Develop a service framework that delivers a consistent service within clear timeframes.
- Set out clear expectations for enquiry response across all channels.
- Manage daily advice line operations, including work on cases, data and continuous improvement.
- Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
- Develop and manage a high performing team.
Essential criteria includes:
- Substantial working knowledge of advice service delivery frameworks.
- Working knowledge of call handling and client record systems.
- Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
- Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
- A strong background in advice work with proven experience in an advice-giving role.
Key dates:
- Deadline: 9am, Monday 8 July 2024
- Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
- Interview 2: TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
- Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
- Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
- What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
- Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
UoGSU is a value-driven organisation. The work we do has the power to impact the real, lived experiences of our members - and how we do it is incredibly important. UoGSU exists to support its members to overcome the myriad challenges they face, so that they can love their time at the University of Gloucestershire.
The Central Services Manager will be a key post holder in the SU working closely with other managers and the COO to ensure we deliver a high quality of service to other departments within UoGSU.
Our Central Services are key to the SU functioning well. From overseeing the finances of the whole organisation to supporting teams to market their work to students and other stakeholders the team has a critical role.
To all our members and stakeholders, we promise to be:
- Inclusive
- Democratic
- Courageous
- Sustainable
Key Details
Closing Date: Monday 15 July 17:00
Interview Date: w/c 22 July
Start Date: September 2024
Applications are to be made by submitting a CV and supporting statement of no more than 2 pages. We advice that you look through the person specification in the job pack available via our website.
We will consider applications who present an alternative to fulltime working, however there will be a business need for at least 0.8 FTE.
Candidates are able to arrange an informal conversation with Lou Fensome, Chief Operating Officer in advance of submitting an application. To arrange an informal conversation please find contact details in the job pack.
Key details
Position: Central Services Manager
Responsible to: Chief Operating Officer
Location: Across all of the main University of Gloucestershire sites with an office space location of either Gloucester or Cheltenham to be negotiated. Flexible working to be negotiated.
Hours: 35 hours a week (full time)
Salary: £27,939
Main duties and responsibilities
Providing oversight for key UoGSU functions
- To provide operational leadership to the finance staff team and be the post holder ultimately responsible for the production of management accounts, budgeting information and reports for our Board of Trustees
- To deliver HR administration and support the running of HR systems alongside external partners
- To work with others to ensure the accurate recording of staff training, sickness and performance from across the SU
- To work with others across UoGSU to respond to annual regulatory returns and surveys including the Charity Commission and Companies House
- To act as the lead contact for external providers of insurance, payroll, banking, audit, web services and other providers consummate with a role of this nature
Working with other UoGSU teams
- To work with other UoGSU management staff to ensure that Central Service staff are delivering a high quality product
- To provide guidance on communication routes and support others across UoGSU to communicate their messages effectively
- To act as the lead staff member on the creation, implementation and review of a communication strategy
- To act the gatekeeper to UoGSU communication channels and support relevant departments to ensure communications are in line with the UoGSU strategy
- To proactively work with other staff across UOGSU to deliver SU wide projects such as student awards, Welcome and elections
To view our full job pack and person specification via our website.
UoGSU exists to support its members to overcome the myriad challenges they face, so that they can love their time at the University of Gloucestershire
In this role you will provide operational line management and support, to staff who work with and help our members, and all callers, whether self-referred or referred by other charities, or statutory agencies, ensuring that we continue to provide the highest quality of services and facilities at all times.
You will have:
• Extensive experience of working in a charity / community development and / or social care setting, at Team Leader, or Assistant Manager level;
• Clear understanding and confidence of the role and responsibilities of a service manager, within the sector:
• Similar knowledge and skills in regard to the application of relevant structures, policies, procedures and regulatory standards (such as ‘Safeguarding’, Data Protection’, ‘Charity Commission’ requirements, etc);
• Proven ability to effectively manage, motivate and develop a skilled staff team and our volunteers. And effectively deliver and oversee appraisals and relevant training for staff and volunteers;
• Proven ability to manage and resolve complaints and enquiries, whether from staff, ICS Members, or from the public;
• Your hours will be flexible, with the understanding that you will be required to work occasional ‘unsocial hours’ (evenings / weekends), to provide support to funding and social events;
• We do provide technology and support to allow occasional ‘working from home’.
We will always offer our services, facilities and promotional work based on our strongly-held, traditional Irish values of inclusivity, hospitality, patience and good humour.
The client requests no contact from agencies or media sales.
Do you have an interest in leading operations, developing a quality service and supporting our clients?
We are seeking a Service Manager for The Islington Progression Pathway (IPP). The IPP comprises 76 units of accommodation across 6 sites in Islington. The service operates a core and cluster model with 3 core sites providing more intensive support with staff on site and 3 offering visiting support in the week to clients.
As Service Manager, you would be responsible for a staff team including two Deputy Managers, Complex Needs Workers and Support Workers and a Cleaner.,
Your responsibilities would include:
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To have overall responsibility for the safe day-to-day running and development of the service.
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To ensure high quality person-centred support for people accessing the service to support their recovery.
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To build and develop a high-functioning staff team
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To build on key external partnerships and opportunities for clients, including around wellbeing, employment training and education, and move-on.
You would report into the Regional Head for Islington and be part of a large, supportive management team within the borough.
About you
We are looking for motivated people who may have experience of working in the social care, health or housing sector, or you may have skills developed elsewhere that could be transferable to working within the charity sector.
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Experience of managing service delivery team(s) including across dispersed sites with remote management skills
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Excellent communication skills, and the ability to build strong effective working relationships.
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The ability to manage multiple service priorities effectively.
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The ability to operate in a fast paced environment and be passionate about the overall aims and objectives of the IPP.
Above all we are looking for passionate people who are committed to the overall aims and objectives of the service. St Mungo's are committed to creating a diverse and inclusive workplace and we encourage applications from all under-represented groups.
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website
Closing date: 10am Wednesday 3 July
Interview date: tbc
The client requests no contact from agencies or media sales.
Service Manager
This is an exciting opportunity for a Service Manager to join Depaul UK, where you will play a vital role in supporting and empowering vulnerable young people aged 16-24 in our innovative Camden Kaleidoscope project.
Position: Service Manager
Location: Camden
Contract: Permanent
Hours: Full-time, 37.5 per week
Salary: £37,880 per annum inclusive of Inner London Weighting plus pension and benefits
Closing Date: Sunday 14th July – we are doing interviews on a rolling basis, so we encourage you to apply at your earliest convenience.
Interview date: Wednesday 17th July
About the Role
Camden Kaleidoscope, located in London, is an innovative, specialist-supported accommodation service focusing on mental health and complex needs. As a Service Manager you will lead a dedicated team to provide trauma-informed mental health support to young people between ages 16-24, an understanding and/or experience of trauma-informed practice would be advantageous. In addition, you’ll manage and develop a dedicated staff team including mental health support workers, volunteers and students so previous experience in line management and working in Mental Health accommodation services (or equivalent) will be required.
Key responsibilities include:
- Lead the process of continuous improvement for the service following Depaul UK’s annual project review and year planning cycle.
- Collaborate with external agencies to ensure coordinated and client-centred service delivery.
- Manage financial, IT, and building resources effectively per Depaul UK’s policies.
About You
You will have experience in managing a service in a support setting with a focus on continuous improvement in working with young people with complex mental health needs.
You will need to have the following skills and experience:
· Experience and/or understanding of trauma-informed practice
· Experience in managing and working in Mental Health Accommodation Projects.
· Experience in managing partnerships with mental health and other professionals.
· Experience in managing budgets and expenditures.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Commitment to continued professional development with internal mentoring.
· Flexible working model for suitable roles.
· Supportive flexitime and toil arrangements.
· 26 days annual leave rising to 30 after five years’ service.
· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Financial wellbeing offering interest free loans and advances
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Cycle to Work scheme and interest-free season ticket loans.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· International Accident Cover – accidental death, permanent disability
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as such as: Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Reporting to: Head of Services
Salary: up to 40k based circa on capabilities and experience
Join Our Team at Mind in Tower Hamlets, Newham, and Redbridge!
Are you a dynamic leader with a passion for mental health and community support? Mind in Tower Hamlets, Newham, and Redbridge is searching for an outstanding individual to serve as a Service Manager. This role involves managing and leading the Tower Hamlets Recovery and Wellbeing Service, which includes the Connecting Communities, Safe Space Café, Sakinah Project and Supported Self-Help Programme.
About Mind in Tower Hamlets, Newham and Redbridge
Mind in Tower Hamlets, Newham & Redbridge is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.
Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported.
We provide support services- including for those in crisis, to raise awareness and deliver activities, groups and events through our work in Tower Hamlets, Newham and Redbridge. We work closely with other organisations to ensure we deliver a high-quality and diverse range of services to people in the local area.
About the Role
Role Overview:
As a key member of our team, you will:
- Manage and Lead Services: Oversee the daily operations of our Recovery and Well-being Service in Tower Hamlets, alongside some smaller contracts, ensuring that all commissioning targets and KPIs are met.
- Performance Management: Ensure all contract requirements, including KPIs and client satisfaction, are achieved through effective and considered performance management.
- Leading a high-performing Team: Inspire and manage a dedicated team of staff. Your leadership will foster a positive, resilient, and effective team culture.
- Promoting and delivering a Recovery-Focused Service: Implement and champion recovery-oriented practices that empower service users to achieve their personal goals and improve their well-being.
We Would Love to Hear From You If You Have:
- Service Delivery: Demonstrable experience of working within a charitable service delivery organisation.
- Leadership Skills: Proven experience in leadership and people management.
- The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.
- Relationship Building: Ability to build strong and enduring relationships with a range of partners.
- Trust Building: Ability to rapidly form and sustain trusting relationships with service users/carers and other peer support workers and professionals.
- Budget Management: Experience working within agreed budgets and managing resources effectively.
- Community Engagement: Proven ability to proactively work with ‘seldom heard communities’ ensuring services are culturally sensitive and appropriate, including but not limited to racialized communities, faith communities, LGBTQ+ communities, and other marginalised groups.
- Prioritisation and Problem Solving: Ability to prioritize workloads, problem-solve, and operate in an agile manner.
- Service Quality: Demonstrated ability to manage services effectively and ensure high quality.
- Innovation and Change: Support for innovation and organisational changes, seizing opportunities to influence the organisation's future direction.
The closing date for applications is Wednesday 15th July at 23.59hrs
If you would like to discuss the role before applying, please feel free to contact Emmanuel from Diversifying Group.
Our Commitment
MindTHNR is committed to being an Anti-racist/Anti-discriminatory Organisation – we are advocates for racial justice and equality for all members of our community. We will continue to listen, learn, and keep taking action to influence change. This is not a tick-box exercise for us, this is for our community, this is for our staff, this is for all those who have faced inequity and inequality based on their gender, sexuality, ethnicity, religion, disability, and age. We may just be starting, but we won’t stop!
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role.
WithYou is part of a consortium and our team in Lambeth is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.
The Service Manager will directly link in with both the Head of Partnerships for WithYou and the Addictions Borough Lead, as lead providers, to ensure clear communication and a mutually agreed delivery of service. As Service Manager, you will be responsible for collaboratively leading the team to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment for our staff team. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales.
Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go.
This is a permanent, full-time role working 37.5 hours per week.
What we're looking for
The most important thing you can bring to this role is clear and inspirational leadership. We’re open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We’re most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You’ll have the support of an exceptional Head of Partnerships and a wider team of experienced and dedicated stakeholders across the organisation.
If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion.
You should also have:
- A track record of successfully working in joint ventures and partnerships
- A proven track record of creating and maintaining a strong performance management culture
- Evidence of placing service users at the heart of an organisation
- Ability to develop and lead a cohesive team
- Ability to interpret evidence and analyse problems to create viable sustainable solutions
- Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
- Strong communication skills, both verbal and written
A full job description and person specification is available on request.
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.
About us
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.
At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.
We provide a free and confidential service without judgement to more than 100,000 people a year.
We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.
We Are With You.
What we offer
- Competitive salary plus London weighting
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role.
WithYou is part of a consortium and our team in Milton Keynes is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.
The Service Manager will directly link in with both the Head of Partnerships for WithYou and the Sector Manager, as lead providers, to ensure clear communication and a mutually agreed delivery of service. As Service Manager, you will be responsible for collaboratively leading the team to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment for our staff team. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales.
Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go.
This is a permanent, full-time role working 37.5 hours per week.
What we're looking for
The most important thing you can bring to this role is clear and inspirational leadership. We’re open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We’re most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You’ll have the support of an exceptional Head of Partnerships and a wider team of experienced and dedicated stakeholders across the organisation.
If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion.
You should also have:
- A track record of successfully working in joint ventures and partnerships
- A proven track record of creating and maintaining a strong performance management culture
- Evidence of placing service users at the heart of an organisation
- Ability to develop and lead a cohesive team
- Ability to interpret evidence and analyse problems to create viable sustainable solutions
- Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
- Strong communication skills, both verbal and written
A full job description and person specification is available on request.
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.
About us
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.
At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.
We provide a free and confidential service without judgement to more than 100,000 people a year.
We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.
We Are With You.
What we offer
- Competitive salary
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have substantial experience of working in Housing and Social Care and an in‐depth understanding of mental health issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise, and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship as a Service Manager.
Robin Hood Avenue is a small mental health, supported housing service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for managing the day‐to‐day running of the service, you’ll ensure the quality of support we provide to people who use our services is second to none.
Managing service contracts, line managing staff, carrying out inductions, undertaking investigations, putting team development plans in place and supporting business development colleagues – all are aspects of this challenging and rewarding role.
Substantial experience of managing a caseload of individuals with complex needs is a given, as is the ability to lead by example using a firm but inclusive management style. Some housing management experience would be useful too. Open and encouraging, you have lots of tact and diplomacy and are great at managing conflicting priorities. You also have a flexible approach to working hours and are happy to participate in on call arrangements.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent part-time role requiring the post holder to work 22.5 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter via our website explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new Organisation.
We are looking for a dynamic, organised and proactive manager to join the Youth Work team and support our mission to enable young people who are unsafe or facing homelessness to achieve independence and positive futures. We have an ambitious plan to deliver an innovative and varied programme of youth work, jobs, employment and education (JET) and lifeskills to young people this year and we are searching for an exceptional candidate to help us succeed in this vision.
The successful person will be responsible for delivering an innovative and youth-led lifeskills programme as well as supporting with the coordination of our daily day centre service to young people aged 16-24. You will have experience motivating and inspiring frontline teams, maintaining and building a network of relationships with relevant external agencies and be able to work dynamically and confidently in a fast-paced day centre environment. We’re looking for a candidate who can think on their feet, demonstrate initiative and proactivity, and is an excellent problem-solver.
The ideal candidate is a team player who enjoys working collaboratively across our organisation. They will be committed to the safeguarding of young people and helping us to develop an inclusive and trauma-informed service.
For more details, please refer to our Job Application Pack.
- Full time, permanent role in our Youth Work team
- Starting salary: £37,024
- Deadline to apply: 9am Tuesday 9 July