Referrals Administrator Jobs
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We are seeking an Outreach Specialist Services Administrator to provide administrative support for our Specialist Outreach Service.
In the role, you will manage tasks such as organizing meetings, handling diaries, tracking actions, and communicating with beneficiaries and partners.
You will also work closely with external agencies to arrange meetings and make referrals, while supporting the Head of Welfare by monitoring results, managing complaints, and ensuring casework runs smoothly. Additionally, you will liaise directly with beneficiaries to verify services and prepare necessary documentation for grant applications.
The role is home based (based in Bristol, Somerset or Wiltshire).
This is a part-time role, 22.5 hours per week (Monday to Friday), with a requirement to work on Tuesdays. Flexibility in your working pattern and days is available.
For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
Closing Date: 20th October 2024
£22,885 pa (FTE) - £13,731 (pro rata) to work Weds, Thursday and Friday
22.5 hours per week
About us:
At Bluebell Wood Children’s Hospice, we care for children and young adults with life-limiting conditions. We support hundreds of families, both in our hospice and in family homes.
Our support services are wide ranging and bespoke to each family; including overnight care, music therapy, counselling, sibling support groups, home visits and much, much more.
It costs around £6.5m to keep our doors open for families across South Yorkshire and beyond. Statutory funding makes up 16% of this amount and the rest is raised through fundraising activity.
Our services include overnight stays and community breaks at home or in the hospice. We also support the whole family from diagnosis with our multi-disciplinary Family Support team who provide counselling, sibling support groups, music therapy and much more. Our care team supports these families in our modern, purpose-built building. All our rooms/bedrooms have a homely feel. We have a sensory room, spa pool, cinema room and six acres of gardens.
We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.
The role:
We are seeking a Care Administrator to work alongside our Senior Care Administrator, offering clerical support to our nursing and family support teams. The role involves providing administrative support for our Care Leadership Team, maintaining accurate care records, supporting referral and allocation processes and most importantly being a first point of contact for children and families accessing the hospice.
The requirements:
To fulfil the role effectively you will be an organised and caring person, with excellent attention to detail and able to work flexibly and collaboratively across the care services.
You will ideally have experience of working in an environment with children and families who have complex needs but this is not essential.
In return, we can offer you a fantastic working environment and the following benefits:
· 33 days’ annual leave, inclusive of bank holidays - with the option to buy and sell (pro rata)
· Sick pay after 6 month probationary period
· Health Care Cash Back Scheme
· Free counselling sessions
· Enhanced maternity pay
· Enhanced paternity pay
· Enhanced parental bereavement leave
· Compassionate leave
· Salary sacrifice scheme
· Training & Development
· Investment in your wellbeing
· Volunteering & shadowing days
· Free parking on main site
· Free drinks and subsidised meals
· Time off in lieu
· Uniform
· Eligible for NHS Blue Light Card
· Eligible for The Company Shop
At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.
Closing date: Sunday 6th October 2024
Interviews: Friday 25th October 2024
We’re here to help every family who needs us make the most amazing memories
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Full time / Permanent Contract
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25 days annual leave (not including bank holidays and festive period)
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35 hours per week, normal working hours of 9.30am–5.30pm
We are seeking an enthusiatic individual with strong organisational and communication skills to join Calm Mediation as a Case Administrator. Calm Mediation is a registered charity that works for the public benefit to empower communities to prevent, manage and resolve conflict. We specialise in working with individuals or groups who are involved in or likely to become involved in disputes and interpersonal conflict principally by way of independent and impartial mediation , conciliation, conflict coaching management and training.
This exciting new Case Administrator role offers you the opportunity to join a growing organisation and work across our services to support the work we do. As an adminstrator for the Restorative Justice Service, Neighbour Mediation, Family Mediation, Peer Mediation & Workplace Mediation services you will gain a wealth of experience. Based in our offices in Camberwell 3 days (minimum) per week, you will also be a central hub for enquiries from the public and our partner organisations.
For further details on this role, please view the Job Description and Person Specification document attached.
Calm Mediation is a non-profit organisation bringing over 25 years of hands-on experience in Mediation & Restorative Justice, training & practice.
The client requests no contact from agencies or media sales.
About the role:
We have a new opportunity for a highly organised individual to join our Housing Services Team, as a Housing Services & Income Administrator. With proven skills and experience of using IT and databases related to administrative tasks such as producing letters and reports with a clear focus on organisation skills, you will play an essential role with supporting the Housing Services team and Manager, and our supported accommodation teams.
In your role, you will be responsible for
- Maximising rental income and minimising loss through bad debts through efficient application SHP Procedures.
- Supporting the housing services team, and accommodation services teams to ensure that clients receive timely rent statement and letters.
- Maintaining effective management of accurate rent income records.
- Collating performance returns against KPI’s and provider monitoring returns.
The role will also require supporting the Senior Housing Services and Income Officers in dealing with repairs and building related matters, anti-social behaviour, complaints and neighbourhood disputes.
We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services.
The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency.
About you:
To be successful, you will have good proven experience of:
- Organisation skills, working within a team and supporting the role of other within the team as well as excellent communication skills including both verbal and written communication.
- Proven skills and experience of using IT and databases related to administrative tasks such as producing letters and reports with a clear focus on organisation skills.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 6th October (at Midnight)
Interview date: Week commencing Monday 14th October at SHP Head Office in Kings Cross
This post will require a Basic DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
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A fast-expanding IAPT compliant Service requires a service administrator to support a team of volunteer counsellors. Mind in Enfield and Barnet is a local, independent mental health charity, working in partnership with other statutory and voluntary organizations to provide a range of services to the local community. The service administrator will work alongside volunteer counsellors, service managers and other clinical staff. This is an integral service of the organization delivering counselling to around 650 people per year. We are looking for a highly motivated and enthusiastic individual with work experience in a counselling service.
Seeking a proactive and experienced Administrator to ensure the smooth day-to-day running of a busy and growing IAPT counselling service through excellent administration skills. You will work closely with and support the Therapy Service Co-ordinator and Therapy Service Administrators to ensure effective administration and organisation of the service.
Experience
- Experience of working in mental health service provision and voluntary sector
- Experience of working in a client-facing administrative and reception role
- Experience in appropriate handling and storage of confidential and sensitive information
- Excellent secretarial skills
Skills
- Awareness of the needs of people with mental health issues in the community
- Commitment to valuing diversity
- Excellent verbal and written communication skil
- Excellent multi-tasking and time-management skills
- Excellent organisational skills
- Ability to set up and use databases and reports as required
- Ability to meet deadlines and sometimes work under pressure to tight deadlines
- Good listening skills and an ability to work with challenging clients
- Ability to work flexibly as part of a small team as well as on own initiative
- Ability to deal with a range of staff issues with confidence and be a pillar of support for the service
Knowledge
- Excellent IT skills and knowledge of Microsoft Office Suite (including OneDrive) and database systems
- Good knowledge of office administration
- Previous experience of diary management and scheduling
Education & Qualifications
- 5 GCSEs or equivalent
- NVQ in Administration or equivalent
This position is part time, (22 hours per week) and is based in our Enfield Office in Fore Street, N9. The office hours are:
Mondays 3-8pm, Tuesdays 3-8pm, Wednesdays 12-6pm, Thursday 10-4pm
Please see attached Job Description for a full list of duties and details on the role.
Deadline for Applications - Monday 30th September 2024.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To work as part of the busy Customer Service administrative team whose remit is to be the first point of contact for all enquiries and referrals received. To provide high quality administrative support to ensure that all services operate smoothly and efficiently. To ensure an excellent standard of customer service is achieved and customer contact is always maintained.
Opportunities to get involved in project administration and data processing /analysis across a range of areas covering helping people to be safer and warmer in their own homes and making their homes more energy efficient.
Job Type:
· Full-time or Part-time will be considered for the right candidate.
· Salary: FTE £23,088 (£12 per hour) pro rata.
· Expected hours: No less than 30 per week.
Benefits:
- Company contributes to pension.
- Monday to Friday
- Flexitime available
- Limited free on-site parking
- 25 days holiday rising to 27 after 2 years and 29 after 4 years
Main Duties and Responsibilities
- Work as part of the team responsible for receiving all incoming calls and face-to-face callers to the office, being part of the reception service on a rota basis, opening & locking up reception and always providing a professional and polite response.
- Deal with enquiries, providing advice and information, interrogating the CRM system as necessary, and directing calls to other colleagues where required.
- Accurately input referrals for services onto the CRM system, ensuring that all key information such as referral source is recorded. .
- Monitor the Case Worker referrals pot to ensure they are being picked up by Case Workers in a timely manner
- Allocate Home Plus client referrals to the partner organisations and other relevant organisations.
- Process and raise job sheets to send out to contractors, liaising with the referrer and contractors via telephone and email as necessary and keeping the client informed.
- Liaise with the Customer Service Manager on referrals not fitting within service criteria guidelines.
- Open all incoming mail and outgoing mail,
- Provide general administrative support , including filing, photocopying, scanning, and mailing out.
- Carry out telephone assessments to identify customers’ additional needs for services, and at times, carry out telephone surveys for completed services.
- Participate in all available training for CRM and telephone systems to ensure that best results are always achieved.
- Attend all meetings relevant to supporting the Home Plus (Leeds) Service, as well as staff meetings and departmental meetings.
- Support the new cross skilling programme by actively participating in skills development and specific training sessions designed to expand and improve each individuals’ knowledge and experience of other areas of the organisation
The client requests no contact from agencies or media sales.
We are seeking a highly organised and proactive Executive Assistant and Administrator to support our team and ensure the smooth operation of our office. This is an exciting opportunity for an enthusiastic and self-motivated, experienced executive assistant with administration experience to join our warm and friendly mental health charity. Dose of Nature is in an exciting phase of growth as we continue to receive greater funding to expand our reach. This role requires a detail-oriented individual with excellent communication skills, who can manage multiple tasks and priorities efficiently. You will assist with incoming calls and enquiries from our clients and volunteers whilst supporting our team members with recurring daily tasks and stand-alone projects with minimal direction and supervision.
The successful candidate will be a key player in facilitating our mission by providing exceptional administrative support and contributing to the overall effectiveness of the organisation. We offer candidates hybrid working arrangements with the opportunity to work on-site in our nature reserve at Pensford Field, near Kew Gardens, 1-2 days per week.
We are looking for someone with enthusiasm, passion, and a can-do attitude, who is confident in making decisions and solving problems. You will need to hit the ground running, must be able to deal with conflicting demands and prioritise work whilst ensuring that a high-quality service is provided and that deadlines are met. You must be professional, with good attention to detail and a high level of discretion, with great written and verbal communication abilities and excellent organisational skills.
The nature of the role may require occasional flexible hours such as occasional evenings to cover quarterly Board meetings and other events as necessitated by the needs of the charity.
The client requests no contact from agencies or media sales.
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As the Peer to Peer Groupwork Facilitator you will set up, lead and deliver a year-long peer to peer group programme for bereaved families who have experienced the sudden and unexpected death of a baby or young child.
The groupwork is based on a programme led by Harvard University and Boston’s Children’s hospital and has structured sessions drawing upon psychological model of CBT, although the sessions are not therapeutic. Each session has a theme and incorporates education, guidance and support.
You will establish and deliver a new peer online support group, facilitating group formation, and enhancing service delivery and creating a safe and welcoming space for bereaved families.
Outside the group sessions you will be responsible for managing the administration and evaluation of the service, including and collection of questionnaires and feedback required for reporting purposes and supporting members with any signposting requirements processing referrals, carrying out eligibility screening, monitoring the waiting list and inputting and keeping all database member and service records up to date.
It is a key time to be joining the charity and helping us to continue to save babies’ lives and support bereaved families. The charity has been hugely successful, but the work is far from done. The impact of the sudden death of a baby is wide and never goes away, as we know from the families that we support. This drives all our work, across each department. We are a close and friendly staff team who all share passionately in the charity’s objectives, vision and values.
The client requests no contact from agencies or media sales.
The role would suit a motivated candidate who is able to multi-task and communicate effectively in a fast-paced environment.
The role is fixed term until March 2025, with the possibility to extend subject to funding.
About Open Age:
Open Age was established in 1993 and we’re now celebrating over 30 years of championing an active life for older people. Each week we run a wide range of activities for older people from our own three centres and over 60 other community venues. From boxing to ballet, baking to blogging - Open Age’s array of activities improves the physical and mental wellbeing of our members.
What you get in return:
You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.
We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday.
Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution.
Access to the Cycle to Work Scheme through salary sacrifice.
We are a London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace.
Regular staff social events.
Training opportunities.
An inclusive work environment welcoming people from all backgrounds, sexuality, ability, race, ethnicity, gender and age.
To apply for this position, please submit your CV and cover letter, outlining your suitability for this role (no longer than two pages). CV’s without covering letters may not be considered.
The client requests no contact from agencies or media sales.
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Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.
Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.
The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.
Principal Responsibilities:
· Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
· Make first contact with referrals within 2 working days and complete initial registration.
· Upload client information to case management system.
· Provide initial advice and guidance on registration.
· Support allocated caseworker to engage with the veteran after initial assessment.
· Support Veterans to obtain proof of service and sign required consent forms.
· Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.
· Record all interactions with accurately on the Salesforce case management system.
· To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager
PERSON SPECIFICATION
Essential Competencies:
· High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
· Experience of advising and supporting individuals.
· Excellent IT and keyboard skills.
· Experience of business administration, in particular the use of databases and customer management systems to accurately record data.
· Strong organisational skills with a desire to achieve through own initiative.
Desirable Competencies:
· NVQ Level 4 Advice and Guidance.
· Empathy for those who have served in the Armed Forces.
· Understanding of those in the Justice System.
· Salesforce experience, this training will be provided for the successful candidate if they are not already trained.
Security Clearance:
· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.
You will share our aims and embody New Pathways’ ethos and values. We are looking for staff who are motivated, enthusiastic, passionate about our work, and who want to make a positive difference to the lives of others.
You will be someone who likes to work as part of a team, have great organisational skills and good emotional intelligence.
MAIN TASKS AND DUTIES:
- Offer a welcoming and non-judgemental environment to all service users.
- Act as first point of contact for the ISVA team, including answering telephone enquiries, dealing with incoming and outgoing referrals etc.
- Record initial referral information from clients.
- Monitor referral inboxes.
- Take SARC (Sexual Assault Referral Centre) bookings from the police and clients.
- Liaise with clients, New Pathways staff, and with key stakeholders by telephone, Microsoft teams etc.
- Schedule client appointments.
- Research and collate information and resources for ISVA clients.
- Maintain records, both written and computerised.
- Ensure an effective system of communication exists between clients, ISVAs and Key Stakeholders.
- Word processing of letters, reports and other documents.
- Data cleanse client files.
- Undertake relevant training, as required.
- General clerical tasks including photocopying, filing, etc.
- Complete routine health& safety checks when required.
- Order stationery and other supplies.
- Undertake any other reasonable tasks not outlined in this job description, but which will assist the aims and objectives of New Pathways.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.
STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK. We now have an exciting opportunity for a Programme Assistant to join the STEP team. You will play a crucial role in assisting Employment Advisors to provide employment support to refugee clients across the UK.
You will be responsible for:
- Supporting with administration and management of programmes, including regular reporting
- Supporting Employment Advisors with client referrals and other general support
- Assisting with the ongoing monitoring and impact measurement of programmes
- Analysing results and identify trends to use data to drive changes and improve quality of programmes.
- Answering referral phone line
- Supporting referral process and management of referrals
- Eligibility assessments of prospective clients
- Triaging enquiries from case workers and public
About you
We are looking for candidates who have:
- Previous administrative / team support experience
- A high level of administrative skills including a good knowledge of Microsoft packages and databases
- Strong Excel skills
- Excellent attention to detail and accuracy across every aspect of your work
- High levels of efficiency and the ability to prioritise work and meet deadlines
- Ability to use your own initiative and make independent decisions.
- Competency in speaking another language is desirable e.g. Amharic, Arabic, Dari/Pashto, Dinka Farsi, Kurdish, Ormo, Somali, Tigrinya, Turkish
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- On Friday the office closes at 3pm.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.
To apply
Please upload your CV and a cover letter explaining how you meet the criteria in the person specification.
Interviews will be held on Tuesday 8th October
Bringing life-changing action to people in crisis around the world
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Key responsibilities:
To participate in running the advice line service and responding to enquiries made to CFAB:
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Offer advice to local authority professionals, NGOs and individuals on international child protection issues and casework
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Advise on CFAB referral procedure and fees
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Send follow-up information and documents to enquirers
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Liaise with overseas partners for advice and country-specific information
To manage a caseload of allocated cases originating from the UK or overseas:
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Offer advice and guidance to referrers on good practice in international child protection casework
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Assess cases referred to CFAB, identifying the intervention required and the resources/agency to undertake it
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Prepare information for referral abroad or to an agency in the UK
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Establish, develop and maintain good relationships with clients and/or agencies in the UK and overseas to ensure the progression of cases to resolution
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Ensure smooth implementation of finance systems including invoicing for casework
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Ensure that all cases are dealt with in a manner consistent with CFAB guidelines and good practice standards
To support administration and quality assurance of CFAB’s case management:
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Collate and compile data on country information
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Input new case referrals to electronic case system
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Support the preparation for weekly case allocations meetings
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Monitor incoming email enquiries and referrals
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Liaise with social work database provider on behalf of the Social Work Team
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Update and maintain team databases
To support the development of the Social Work Team and wider CFAB team:
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Participate in social work and CFAB team meetings
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Actively participate in regular supervision meetings with line manager
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Represent CFAB appropriately to external partners
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Contribute to special projects and training delivery as required
To be adaptable and willing to take on new roles and responsibilities as the services of CFAB develop in response to the changing needs
Person specification: (Skills, Abilities, Knowledge and Experience)
Essential:
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Degree level education or equivalent work experience
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Understanding of the local and international rights of children and families
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Understanding of the needs of children separated from their families and at risk of harm
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Ability to respect and maintain confidentiality
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Be self-motivated and able to work independently
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Ability to establish good relationships with service users and stakeholders
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Reliability and commitment
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I.T. literate
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Fluency in English
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Ability to plan, record and evaluate through recording and written reports
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Ability to work non-judgementally with vulnerable clients
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Ability to prioritise workload
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Ability to work as part of a team
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Right to work in the UK
Desirable:
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Work experience in relevant child and family work
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Experience in advice work/working on a helpline
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Fluency in Spanish, French, or another language
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Good presentation skills
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Experience of working with vulnerable children or adults
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Knowledge of Salesforce
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Knowledge of domestic and international child protection legislation and policies
This job description is a non-contractual document and may be changed at any time by CFAB. All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of both of CFAB and our service users/partners.
The client requests no contact from agencies or media sales.
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Job Purpose:
To lead, co-ordinate, manage and expand our Community Wellbeing Team services for children and families and to ensure the smooth running of these services. To jointly oversee the delivery of services from the Phoenix Youth Centre by YMCA East Surrey and by other partner organisations.
Main Responsibilities:
See attached Job Description
Hours of work:
35 hours a week, Monday to Friday 9.30am to 5.30pm, excluding an hours unpaid break each day, Occasional evening work required (with a corresponding later start time or possibility to claim time off in lieu).
Location:
YMCA Phoenix Youth Centre, Preston Manor Road, Tadworth, Surrey KT20 5FB
Salary:
£33,280.00 to £37,440.00 per annum depending on qualifications and experience
Annual Leave
Five weeks plus bank holidays. Holidays increase after two years service to a maximum of six weeks after six years service. The holdiay year runs from 1st April to 31st March each year. (Pro-Rata for Part Time).
Benefits
The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
There is free parking available at all sites. YMCA East Surrey also operates a Bike to Work Scheme.
There is an YMCA East Surrey pension scheme - details available on request.
Closing date and Interviews:
Close date: Monday 30th September 2024 at 9am
Presentation and Interview date: Friday 4th October 2024
Main Responsibilities:
Service Management & Development • To develop, oversee and expand existing service provision to meet the requirements of the EWMH services contract with Surrey Wellbeing Partnership. Services will be designed around the iThrive framework to deliver information, advice and early intervention for children, young people and families. They will build on existing YMCA East Surrey services
. • To work with the EWMH Manager to develop and implement a business plan across community services. • To manage a team of practitioners and an office administrator, including carrying out regular one-to-ones, annual appraisals, setting objectives and development and training.
• To be the first point of operational contact for the Community Wellbeing Team, including supporting practitioners with risk management and reporting.
• To work collaboratively and effectively with partners across the Surrey Wellbeing Partnership and Mindworks Alliance to keep up to date on and respond to local and emerging needs, to take referrals or refer on/signpost and to share good practice.
• To promote and publicise the Community Wellbeing Team and EWMH services among relevant agencies, referrers, service users and potential service users.
• To manage administration linked to the recruitment and induction of new staff. Service Delivery/Administration (Community Wellbeing Team Manager 03.06.24)
• To manage referrals into the Community Wellbeing Team and ensure that appropriate data is recorded accurately and kept up to date.
• To liaise with families and other professionals about referrals and service provision.
• To jointly oversee the Phoenix Youth Centre so that it is staffed and appropriately maintained to support delivery of both YMCA East Surrey services and services delivered by other organisations.
• To report to and liaise with the EWMH Manager regarding the delivery of the service. • To ensure that client complaints are investigated and dealt with appropriately
. • To work with the EWMH Manager to identify and manage safeguarding and other risks and to liaise with the Designated Safeguarding Lead in line with YMCA East Surrey protocols and team operational process.
• To contribute to the development and delivery of training and parent/carer workshops as and when required. Service Monitoring & Evaluation
• To set up and maintain appropriate record keeping systems in line with data protection requirements. • To ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics in conjunction with EWMH Manager and Mindworks Delivery Manager.
• To produce reports on activity, impact and outcomes plus provide input to the wider YMCA East Surrey Annual Impact Report.
• To produce client case studies for internal and external communication purposes.
Other • Any other duties are required to be performed within the grade and renumeration of the role.
• We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required
The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C.
Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.
Working under the guidance of the Peer Programme Manager, this post will continue the development of the project, recruiting and coordinating peers across Cardiff and The Vale of Glamorgan. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of awareness raising workshops, hepatitis C testing with a focus on local prisons and community criminal justice settings, ensure that service users are referred and supported through hepatitis C treatment and care.
The client requests no contact from agencies or media sales.