Receptionist jobs

Do you want to be part of a charity that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?

Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives.

Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people.  We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities.

This is an exciting time to join St Hilda’s East as we celebrate our 135th anniversary. As a community centre with deep roots in the area, we play a vital role in supporting local people.

As Receptionist, you will be the first point of contact for service users, visitors, and staff, providing a warm, friendly and professional welcome. Your role will be key in ensuring the smooth running of the centre, handling enquiries, managing bookings, and offering general administrative support to the team.

This job is for you, if you:

· Have excellent communication skills (including proficiency in spoken Bengali/Sylheti) and enjoy engaging with people from diverse backgrounds.

· Are organised and proactive, able to juggle tasks such as answering calls, responding to emails and maintaining records.

· Take pride in providing exceptional customer service, ensuring every visitor to St Hilda’s feels valued and supported.

· Can handle occasional challenging interactions with diplomacy, patience, and professionalism.

If you’re looking for a meaningful role at the heart of a community-focused organisation, we’d love to hear from you!

Benefits include 25 days annual leave and access to an Employee Assistance Programme.

Our Recruitment Policy: St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.

The Sunday Times Best Places to Work 2024

MAIN PURPOSE OF JOB:

 To work within the admin team to help provide administration support and to support our receptionists answer a busy switchboard within the department under the direction of the PA to The Chief Executive/Admin Manager. 

ABOUT THE JOB:

An experienced and capable administrator with excellent literacy, numeracy and organisational skills, you will work within the admin team to assist with data entry, respond to correspondence via email or formal letter (you will need an aptitude for letter writing), process incoming and outgoing mail as and when needed.  You may, on occasion, assist other teams within The Trust with their duties.

Reception tasks will include answering all incoming telephone calls promptly, meeting and greeting visitors to reception and assisting with data entry and correspondence.

A good telephone manner is essential, together with excellent literacy and IT skills, coupled with the ability to work to tight deadlines, often under pressure.

This is a sensitive role which requires an individual with the ability to handle confidential information and empathise with our clients.  In addition, a compassionate, professional public image and the ability to liaise and communicate at all levels with sincerity, warmth, efficiency and flexibility is essential.

To liaise with all other staff of the Trust in a flexible manner.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Bridge 5 Mill is a centre of social change in a historic 5 storey mill on the edge of Ancoats, comprising workspaces and event spaces. Our unique sustainable and ethical approach characterises our building and drives all our activities. Bridge 5 Mill is part of a family of organisations including the Kindling Trust, promoting ecological and social justice through a broad range of projects. 

We have just secured funding to fix our broken lift. This is great news, as the period without a lift had a significant impact on our community of tenants, wider users and also therefore, on our income from venue hire (with much less events able to take place during this time). This came on the tail of the Covid pandemic, which transformed how and when people use workspaces and events spaces. The funding means we are now at a pivotal time to rebuild both our events program and our offer as a beautiful, ethical and central venue to hire, as well as exploring how to diversify our services. You will be an instrumental part in the development and growth of our activities and in overcoming these recent challenges.

We are looking for a motivated and passionate person to join our small team here at Bridge 5 Mill. You will be part of an exciting new chapter for our organisation, as we prepare for our events “relaunch”,  diversify our services and begin working on exciting new development projects. As our Finance Manager, you will be an integral part of this transition, working alongside the Building Manager and Community Engagement Manager, to increase event occupancy, improve our current services and financially futureproof Bridge 5 Mill. 

We are at an exciting time in the life of our organisation and there has never been a more important time for us to deliver our vision. We are looking for someone with the experience, skills and energy to help us do that.

MAIN DUTIES

Bookkeeping;

• Bank reconciliation
• Invoicing and payment management
• Purchases and paying bills
• Assist our accountant with HMRC duties 

Prepare financial reports;

• Prepare quarterly management reports for Board of Trustees
• Create budgets & forecasts
• Compare budgets versus actuals & collaborate with the operations team on where to make improvements
• Identify and monitor financial Key Performance Indicators
• Submitting relevant documents to companies House, Charity Commission etc.

Fundraising;

• Research and apply for loans, grants and blended finance options as needed
• Reporting to funders on grant progress
• Liaise with operations team on financial viability of future development plans 

Reception cover (to cover annual leave / sickness when needed);

• Sit at reception to cover annual leave / sickness when needed
• Take booking enquiries over the phone & via email 
• Respond to tenant queries 
• Welcome guests 

Other;

• Fulfilling such other duties and assignments as may be required from time to time.

PERSON SPECIFICATION

Essential competence, skills and knowledge;

• Experience in bookkeeping
• Good excel skills
• Ability to work within a small dynamic team
• Experience in financial reporting
• Experience in funding bid writing
• Good administration skills
• Ability to prioritise tasks, good time management and organisational skills
• Good administration and IT skills
• Problem solving skills and  proactiveness

Desirable competence, skills and knowledge;

• Excellent communication and interpersonal skills
• Customer service skills
• Experience of reception, hospitality or facilities operations

Essential personal skills;

• Awareness, understanding and enthusiasm for environmental and social change issues
• Drive and enthusiasm to meet set objectives. A high degree of personal motivation and initiative, the ability to work under pressure, whilst working cooperatively in a team environment
• Ability to learn on the job, and respond to possibilities and potential opportunities
• Willingness and flexibility to undertake any relevant training required

Desirable personal skills;

• Understanding of the social change and VCSE sector
• Knowledge of the events and venue hires industry

Salary: £24, 570 pro rata per annum (for a 37.5 hour working week), plus 5% employer pension contribution (actual salary for 22.5  hours a week: £14,742 per annum). Salary based on Real Living Wage 2025/26.

At Ambitious about Autism, we're currently looking for an Office Manager to join our team at TreeHouse School.

You'll provide high quality administrative and reception support to TreeHouse School, overseeing the running of the front office and acting as a central information point for staff, parents and visitors.

Some key duties will include:

• Managing the stationery budget and ordering supplies for the school
• Line management of the Receptionist
• Arranging meeting room bookings
• Managing the team's annual leave

We are looking for someone who has:

• Strong administrative and reception experience
• Excellent IT skills
• Excellent interpersonal skills at all levels via telephone and written communication
• Experience of using your own initiative to plan and manage your own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

The London Mathematical Society has, since 1865, been the UK learned society for the advancement, dissemination and promotion of mathematical knowledge. As a registered charity, our mission is to advance mathematics through our members and the broader scientific community worldwide.

 About the role

As our Events and Marketing Administrator, you'll be at the heart of coordinating the bookings, sales, marketing, and operations of De Morgan House Conference Facilities. We estimate the role to be approximately 75% focused on sales and marketing activities and 25% on hands-on event support. Your role will be crucial in ensuring our clients, both internal and external, have exceptional experiences from start to finish.

 What You'll Be Doing:

 1. Conference Facilities (Sales):

• Engage with Clients: Respond promptly to enquiries, manage bookings, and ensure seamless event coordination.
• Build Relationships: Establish and nurture relationships with key clients, offering top-notch service.
• Showcase Our Venue: Conduct venue show rounds for clients and event agents. 

2. Conference Facilities (Marketing):

• Promote and Engage: Manage our social media accounts, run lead-generating campaigns, and engage with our audience.
• Drive Marketing Initiatives: Carry out marketing drives, research competitors, and develop new event packages.
• Network and Collaborate: Attend networking events, maintain relationships with venue finding agents, and distribute marketing materials.

 3. Operational Venue Support:

• Hands-On Event Support: Assist with AV needs, room setup, catering, and be the go-to contact for clients during events.
• Reception Duties: Greet clients, manage internal room bookings, and provide access to visitors.
• Facilities Support: Step in for the Head of Conferences & Buildings when needed, and take on keyholder responsibilities.

Who We're Looking For:

 Knowledge and Understanding:

• Familiarity with the operations of a conference venue or similar hospitality environment.
• Awareness of health and safety policies and front-of-house reception duties.
• Knowledge of the not-for-profit or academic sector is a plus.

 Skills and Experience:

• Experience in a customer-facing role within a conference venue.
• Proficiency in event sales, marketing, and digital marketing.
• Competence with AV equipment and presentation setups.
• Strong skills in Microsoft Office and room booking software (Rendezvous is a bonus).
• Knowledge of SEO and experience supervising contractors.

 Personal Attributes:

• Highly organised with excellent time-management skills.
• Self-motivated, proactive, and responsible.
• A team player with the flexibility to collaborate and achieve shared goals.
• Ability to manage multiple tasks and stay calm under pressure.
• Strong interpersonal skills to build and maintain effective relationships.
• Confident, proactive communicator with a good level of literacy and numeracy.
• Quick problem-solver who exudes confidence and professionalism.

 The role will be based at our headquarters in De Morgan House, Russell Square, London. While the standard working hours are 9.30am to 5.30pm, Monday to Friday, flexibility is essential to meet the demands of our conference facilities.

Salary: Grade: Band 2 - £26,694p.a. to £28,541p.a plus £3,264 p.a. travel allowance

In person interviews will be held on Tuesday 22 April 2025

Ready to make a difference and be part of an exciting team? Apply now and help us create memorable events at De Morgan House!

The London Mathematical Society is an Equal Opportunities Employer. We are open to all applications and will ensure that all qualified applicants receive equal consideration for employment without regards to race/ethnicity, colour, national origin, religion, pregnancy, marital status, sexual orientation, gender identity/expression, age and disability.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​

Brief role description

You will provide support to all new prisoner arrivals at the HMP Millsike reception, ensuring a thorough induction process is completed to include a detailed briefing specific to the support that will be offered to veterans by OpNOVA and the other providers within HMP Millsike.

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​Interested? Want to know more about the Charity? Please visit the Charity Website 

​Eager to know more the role? Have a look at the Job Description attached.

​What’s in it for you? Check out the Benefits sheet attached.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday, 15 April 2025.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.

If you are an internal applicant, please ensure you have made your line manager aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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Looking for the next step in your fundraising career? Join our friendly team and help make things better for patients and their families at University Hospitals Coventry & Warwickshire.

UHCW Charity funds projects outside of the NHS budget, from tiny gel pillows to support premature babies' heads, to world-leading research into lung cancer. If you're ready to make a difference, UHCW Charity needs your expertise to join our expanding team.

Based in Coventry, you will coordinate and develop our community and events fundraising activity. This will include working with community groups, individuals, schools and more, as well as event management and working with teams across the Trust.

This is your chance to make a difference, whilst being fully supported as you develop your career with us.

Position: Community and Events Fundraiser

Responsible to: Fundraising Manager

Location: UHCW Charity, Main Reception, Coventry, CV2 2DX

Hours: 37.5 hours per week (full-time)

Salary: £27,000 - 34,000 (depending on experience)

Annual leave and pension:

• 35 days annual leave (including bank holidays)
• Company pension scheme with matched contributions of up to 7%

Closing date: 17:00 on Thursday 1st May 2025

Interviews: Date TBC

We are looking for a dynamic new Hall Manager to be responsible for the successful management, maintenance and daily running of our parish centre: St Mary Abbots Centre, Vicarage Gate, London, W8 4HN. This role would be ideal for someone with events experience as there is a lot of diary management: booking and building relationships with theatre companies, weekly children’s groups, local community organisations, school parents, the occasional reception for a wedding or baptism and more!

The centre consists of a permanent ballet school and car park, a theatre, long room, 2 kitchens, parish offices, several cloakrooms and a garden at the back, which all need to be managed and maintained.  The income from the hall supports the work and mission of St Mary Abbots, a large and lively church in Kensington, with close links to parish school and community. We are looking for a candidate to maintain the commercial success of the rental spaces while also enabling church events and community and charity groups at the centre.

The ideal candidate would be both self-motivated and a team player, organised, willing to work flexible hours, with good communication and diary management skills, physically fit and proactive. They should have an appreciation and understanding of the Church of England and be willing to support and develop the work carried out by St Mary Abbots.

Work setting: Fully office based, 5 days a week on site.
Salary: £31,000 - £34,000
Contract: permanent
Location: Chiswick

Are you an organised, engaging and proactive individual who enjoys getting handson supporting various teams in an office environment?

TPP are recruiting an Office and Operations Coordinator on behalf of our client, a global health related charity based in West London.

The Role:

As an Office and Operations Coordinator, you will be the office all rounder. Helping out on a variety of tasks, such as sorting postage and packaging, reception cover, staying on top of the office’s supplies, updating databases, report work, adhoc admin tasks and coordinating deliveries.

PERSON SPECIFICATION
It is not expected that the successful candidate will necessarily have experience / competency in all the areas highlighted below. Support and training will be provided.

• Proven experience in an administrative, office management, or operations role.
• Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines.
• Strong attention to detail.
• Strong verbal and written communication skills.
• ability to engage professionally with staff, visitors, and external stakeholders.
• Friendly and professional approach to handling enquiries and welcoming visitors.
• Comfortable using Microsoft Office (Word, Excel, Outlook, Teams) and databases
• Experience in handling inventory, ordering supplies, and coordinating deliveries.
• Understanding of ensuring a well-functioning office environment.
• Able to take initiative and work independently with minimal supervision.
• Willingness to collaborate and support colleagues across different departments.
• Comfortable working in a fast-paced environment and adjusting to changing priorities.
• Passion for supporting a life-saving cause and working with a purpose-driven organisation.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for an enthusiastic individual with a passion for working with people and experience in event coordination. 

About the National Pro Bono Centre:

The National Pro Bono Centre brings together charities dedicated to the providing pro bono legal services and improving access to justice.   We serve as a central resource for charities who help people seeking free legal advice and representation.  Our work fosters collaboration, coordination, and improved service delivery among stakeholders in the pro bono sector. Through our work, the Centre supports the wide range of pro bono projects and brokerage which charities provide; helping individuals and communities all over England and Wales get access to justice.

The role:

The ideal candidate will also demonstrate excellent operational and administrative skills and will be comfortable working regularly in a physical office setting. You will report to the Executive Director (who also works part time) and work alongside a small team consisting of the Project Director, the Head of Communications and Community Development, the Operations Manager and the Regional Pro Bono Support Officers.  You will also get to know our dedicated and friendly board of trustees and our freelance consultants.

Key Responsibilities:

Events Coordination:

• Assist in organising key London events for the National Pro Bono Centre, including:
  • The Commercial Litigators’ Forum (CLF) reception and other evening events and
  • Pro Bono Week events in early November.
• Collaborate with event leads and key stakeholders to define event objectives and support requirements.
• Serve as the main point of contact for speakers and attendees, providing logistical support leading up to and on the day of the events.

Justice Hub Management:

• Bring vision and energy to make the Hub an exciting, collaborative space for access to justice charities.
• Act as the key liaison point for the Founding Members and other organisations using the Justice Hub, managing desk and room bookings.
• Coordinate with the International Dispute Resolution Centre, where the Hub is based, in relation to the operational and administrative management of the Hub.
• Oversee booking systems, health and safety procedures, and office management for the Hub.

It is also anticipated that you will combine both aspects of this role in organising future events at the Justice Hub, bringing together key people from across the legal charity sector to collaborate and share ideas and best practice.

About you:

We are looking for someone with 2 to 4 years proven event management experience and strong office management knowledge. 

As part of the role, you will be required to work in the office at least 2 days per week, with the flexibility to travel to London for supplier and venue meetings when required.

The successful candidate will possess the following skills and qualities:

• Ability to build positive relationships with key stakeholders, charities, and both current and future users of the Hub. 
• Ability to work proactively and on your own initiative, identifying opportunities to streamline processes and improve efficiency, including for others. 
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Experience in setting up and improving administrative systems, particularly in relation to IT and office management.
• High level of accuracy and attention to detail with excellent written and oral communication skills.

Equal Opportunities Statement

We are committed to creating an inclusive environment for all who work with us and strongly encourage applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender identity, gender reassignment, marital and civil partnership status, neurodiversity, pregnancy, religion or belief, sexual orientation and socio-economic background.

Data Protection

By applying for this role and sending your covering letter and CV you consent to NPBC using and keeping information about you or by third parties, e.g. referees relating to your application or future employment. This information will be used solely in the recruitment process. For unsuccessful candidates, the information will be destroyed within 6 months unless you have consented to extend this period.

We currently have two opportunities within our Venue Hire Team. One for a permanent position as an Event Coordinator joining the Operations Team in a permanent role from June 2025 and the other for a 6-month position. These positions will be supporting the operational delivery of private and corporate events at Kew Gardens with events ranging from weddings to private receptions, corporate dinners and conferences.

If you only want to apply for one of the roles available, please make this clear in your application.

This position offers an excellent entry point into event management at Kew, providing valuable hands-on experience in a dynamic environment. The role involves managing a portfolio of smaller-scale events, offering the chance to directly engage with clients from the initial enquiry through to the event day. You’ll conduct venue site visits with both clients and suppliers, carefully planning all event details in advance to ensure smooth execution. On the day of the event, you’ll proactively oversee logistics, ensuring every aspect runs seamlessly and to a high standard.

Customer service excellence is a core part of this role, as you will build strong relationships with clients and external suppliers, maintaining the highest standards in both planning and delivery. This role allows you to develop a comprehensive understanding of event logistics and client management, making it an ideal foundation for a future in event coordination at Kew.

To be successful, you will need previous experience in an event delivery environment, an eye for detail, and strong organisational skills. Exceptional communication is a must, as is a keen interest in the events industry. We are looking for someone who is enthusiastic, proactive, and enjoys getting hands-on, working collaboratively within a team.

The role requires flexibility to work weekends and evenings as needed. 

Interviews are due to take place w/c 28th April 2025.

This role is based at Kew Gardens with the option of regular home working, subject to operational requirements.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi!

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

Job Title - Office Administrator

Contract - Permanent

Hours - 35 hours per week

Salary - £25,207- £27,000 per annum, depending on experience

Location - Coram Campus, London

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights championing access to justice through information and advice, legal practice and representation, policy and strategic litigation.  Our Legal Practice Unit provides advice and representation in child and family law, education law, community care law and asylum and immigration law.  Our Migrant Children’s Project delivers outreach advice, second tier advice, policy and research work.

Part of Coram’s growing Children’s Rights Centre, CCLC is co-located with Coram Voice, the specialist provider of advocacy services for young people in and leaving the care system, in the new Queen Elizabeth II Centre at the heart of our historic campus in Bloomsbury.

About the role

We are looking for a motivated, enthusiastic, multi-skilled administrator to assist our busy teams in London.

The Legal Administrator will provide a range of essential office-based administrative support for the Legal Practice Unit and Migrant Children’s Project, the majority of whom are currently working in a hybrid pattern.  The priorities will be general administrative support: processing incoming and outgoing post, opening and closing files for clients; assistance with preparing court bundles; assistance with CCLC’s reception telephone line; communicating with internal and external departments; and assisting with any other legal or administrative tasks which may arise in order to fully support the team may also be required.

This is a great opportunity for an excellent administrator looking for a role in the charity sector and the prospect of developing a career in operations and business support.

The role would suit an organised and efficient individual with strong IT skills.  Whilst full training will be provided and support and supervision will be available, the successful candidate will need to demonstrate the ability to work independently and show initiative and problem solving skills. 

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 9am Tuesday 22nd April 2025. (We reserve the right to extend this deadline or close applications early if necessary)

Interview date:  Week commencing 28th April 2025. Shortlisted candidates will be asked to take part in a short written test before interview.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

• Can this be stopped?

• How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. 

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.

We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.

We have a busy challenge events programme and an active Family Fund community programme, with ambitions to grow this area over the coming years as part of our five-year strategy. Key areas we are looking to focus on are investing in digital marketing, taking steps towards devising our own mass-participation event and grand challenges, and further integration with our London based charity shops.

The Events and Community Fundraising Manager will play an integral role in ensuing this continued success and that we secure exciting new partnerships and opportunities.

Responsible to 

Head of Community and Engagement

Direct reports 

Events and Community Officer 

Working hours and contract 

This is a permanent full-time role. We will consider part-time and flexible arrangements.

Salary 

£40,000 

Location

Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required. 

How to Apply

Please submit your CV and a cover letter / supporting statement of no more than two pages which evidences the specification. You must also answer the vetting questions via the application portal.

Closing date for applications: 9am Monday, 28th April 2025

Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we may close early subject to the number of applications received.

Role Responsibilities 

Strategy and planning

• Deliver the existing Community and Events strategy and maximise opportunities for income growth 

• Identify and develop new income generating opportunities across Community and Events Fundraising, devising new events and engagement opportunities

• Develop, implement and monitor against KPIs, annual plans, and income and expenditure budgets, ensuring targets are met with robust analysis and reporting 

Income growth, event and supporter management

• Proactively manage all aspects of Community & Events Fundraising to increase our supporter base and maximise income, supported by the Events and Community Officer

• operational management of all income and expenditure ensuring sound ROI.

• Develop and deliver supporter journeys that raise average fundraising per head, decreases drop-outs and increases repeat entry 

• Implement new digital and value exchange fundraising streams

• Optimise the Family Fund programme to strengthen commitment and fundraising potential of existing Family Funds, and enable recruitment of new Funds 

• Deliver excellent support to fundraising groups and recruit new volunteers to fundraise and advocate on behalf of the charity

• Work collaboratively across the charity to facilitate cross-selling opportunities and engaging supporters in other fundraising opportunities, in particular working with the corporate team to recruit participants and support propositions at corporate fairs. 

Fundraising events management

• Manage delivery of the event portfolio to achieve financial and sign-up targets, delivering effective on the-day support for event participants. This includes ensuring our events are accessible for visually impaired participants

• Deliver excellent supporter care to ensure supporters are motivated to achieve (and exceed) their fundraising targets, feel valued and build engagement with us 

• Key point of contact for high level event participants and community fundraisers via face-to-face meetings, phone calls and emails – providing timely and personalised support

• Support the Events and Community Officer with enquiries, applications and registrations for challenge events, ensuring high levels of conversion, and capturing relevant supporter data 

• Support the Head of Community and Engagement, or other teams within Fight for Sight with the successful delivery of key special events, including fundraising gala dinners or receptions, virtual events and mini conferences, and third party or established supporter events.

• When required, support the Events and Community Officer in managing guest lists, enquiries, and ticket sales for special/major donor events and receptions, delivering a seamless guest experience and timely follow-ups supporter care and relationship management

Marketing 

• Oversee all paid Facebook advertising activity for events, updating web listings, and utilising our networks

• Work with the Marketing & Communications team to raise awareness/increase recruitment across all activities, highlighting case studies and media stories 

• Develop and deliver effective and engaging content, and materials for supporters to increase recruitment, retention, and average fundraising amounts

• Oversee the creation and delivery of quarterly events e-newsletter, plus additional e-blasts

Managing information and reporting 

• Work with the Database Manger to ensure accurate records within our CRM system (ThankQ) and management of income from online and offline giving

• Carry out post-event evaluations, analysing supporter data help facilitate greater levels of income 

• Support other areas by attending events, exhibitions etc. as required by a small team with varied responsibilities

• Other duties as may be reasonably required by line manager role

Leadership & management  

• Provide excellent leadership and line management of direct reports, ensuring that team members meet their individual objectives, develop and grow in their roles, and are motivated and high performing

• Work as part of the fundraising senior management team, alongside the Director and Head of Community and Engagement to devise, deliver and implement the team’s strategy and the organisation’s strategic plan

Other

• Become fully conversant with the aims and objectives of the organisation 

• Keep up to date with developments in the sector and key new initiatives in our field

• To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation

• Events as necessary

Person specification

Desirable skills, knowledge & experience

• Minimum five years of experience of events and community fundraising, in particular with developing overseas or large-scale mass participant events.

• Experience with recruiting new volunteers and fundraisers from a range of community groups including but not limited to faith-based fundraising, schools and street collections. 

• Meeting income targets of over £350,000.

• Experience with managing senior volunteers within fundraising groups and building excellent rapport with them.

• Liaising at all levels with the ability to motivate and inspire others to support financially. 

• An effective networker, with an ability to build high level relationships with a diverse range of stakeholders.

• Experience of designing and delivering high impact stewardship programmes and delivering successful and engaging events.

• Proven experience of devising budgets and project plans and reporting against them. 

• Excellent track record of personally securing community partnerships and supporter-led events

• Experience of implementing new digital and hybrid fundraising strategies.

• Effective time-management with the ability to manage conflicting prioritises to meet planned and unplanned demand, ensuring that deadlines are met.

• Understanding and experience of working within the requirements of the Code of Fundraising Practice and data protection legislation.

Personal qualities

• An understanding of and commitment to the sight loss community.

• An accomplished written communicator, adept at using the latest statistics and data to evidence need and impact whilst maintaining an engaging and human tone of voice.

• Excellent financial fluency.

• Flexibility and a practical, can-do attitude.

• Highly motivated and able to juggle a varied workload.

• Personable, with excellent listening skills and high emotional intelligence, with the ability to think creatively.

• Ability to identify new fundraising initiatives, assess likelihood of success and impact on resources, develop appealing ‘asks’ and match donor interests to funding needs/projects. 

• Excellent accuracy and attention to detail. 

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

• A great team and a supportive culture

• Employer pension contributions matching up to 10%, and death in service cover

• Generous parental leave

• Flexible/hybrid working options

• Apprenticeships scheme, study leave and financial support for training & development

• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

• An active Social Committee and staff events

Application & Interview process

See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview in person at our Mansell Street offices.

The interview process will include two stages and will be conducted on a rolling basis. There is likely to be an exercise or task at second stage. 

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence. 

Equal opportunities, diversity & inclusion

Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. 

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.