Receptionist Jobs

We are looking for a proactive, organised, and detail-oriented Finance & Operations Administrator to join our dedicated Operations Team.

This is a varied and hands-on role, responsible for ensuring the smooth running of our finance, office, and building management operations. You'll work closely with all departments, our outsourced partners, and key stakeholders to support the daily functioning of the Society.

Key Responsibilities

Finance Support

• Prepare weekly payment packs for review by our outsourced accountants.
• Process invoices, expenses, and bank credits, ensuring correct authorisation and coding.
• Manage credit card expenses and out-of-pocket expenses via our online platform.
• Assist with debtors, creditors, and quarterly reviews with outsourced partners.
• Support the annual financial audit and maintain organised financial filing systems.

Office Administration

• Oversee office cleanliness and liaise with Facilities Management Receptionist as needed.
• Coordinate room setup, catering, and staff meetings.
• Maintain office supplies, stationery, and consumables, ensuring they are stocked and within use-by dates.
• Manage the Business Trainline platform and liaise with suppliers to review pricing.

Health & Safety

• Assist with Health and Safety administration, ensuring compliance with regulations.
• Act as a Fire Marshal and First Aider, conducting regular checks and maintaining supplies.
• Conduct monthly building health and safety checks and manage risk assessments.
• Provide health and safety inductions for new staff and contribute to policy development.

Building Management Assistance

• Support facilities management projects and liaise with contractors to resolve issues.
• Maintain key logs, coordinate building access, and manage handyman requests.
• Prepare tenant rent and service charge invoices and provide building inductions for new staff.

Key Attributes

• Proven 3+ years of experience in an administrative role, ideally in a similar environment.
• Strong organisational skills with attention to detail and the ability to prioritise effectively.
• Proactive and self-motivated with excellent communication skills.
• Proficient in IT, especially Excel, and experience using online expense platforms.
• Flexible and able to manage tasks under pressure while maintaining a high standard of work.

What We Offer

• Competitive salary and benefits package.
• A friendly, supportive and collaborative work environment with room for personal and professional growth through our training opportunities.

The Physiological Society is an equal opportunity employer. We are committed to actively promoting equality, diversity and inclusivity, creating an inclusive environment for all employees.

How to Apply
If you're a proactive and organised individual with proven administrative skills, we'd love to hear from you. Please submit a cover letter outlining why you’re the ideal candidate for this role

Please do not apply  if you do not have the legal right to work in the UK.

The application deadline is 28 February but we reserve the right to interview strong candidates as they arise.

Background to the role

Age UK East London are recruiting a Senior Information Officer to join our growing information and advice team.  We support thousands of people a year to maximise their income, challenge decisions and ensure that they understand their rights and entitlements.

Job description

Job Purpose

• We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.  Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community. 

• As a Senior Information Officer at AUKEL you will provide be responsible for the smooth operating of our ‘front door’. Your will ensure that people get a timely and professional response from us whether they contact by email, telephone, or by dropping-in to one of our centres. You will line manage a small team of information officers, ensure the service runs efficiently and effectively, and is properly integrated with all our wider services. You will help clients with their enquiries by providing accurate information, signposting, and referral. You will also triage referrals from professionals and ensure that every query gets appropriately responded to by the appropriate member of our team.

Key Tasks

• Support the growth and development of the AUKEL helpline to meet demand and support wider AUKEL Strategy.

• Line Manage information officers to Advice Quality Standard and in line with relevant legislation.

• Compile rotas and ensure that there is always adequate cover on the helpline and support the day to day running of the AUKEL front door.

• Develop and maintain a comprehensive, up to date directory of local services for AUKEL and the wider community.

• Provide information, signposting and referrals to older people and their carers on matters of social welfare, housing, health and social care etc.

• Carry out accurate welfare benefit calculations.

• Oversee referrals and enquiries for the advice team ensuring that referrals for case work are appropriate.

• Ensure that all evaluation and monitoring information is collated and available for funding reports.

• Ensure the reception areas are kept stocked with up-to-date information resources and all literature is current and accurate.

• Ensure our ‘front door’ services are accessible to all older people.

General

• To meet regularly with Advice Service Manager for support, supervision and appraisal.

• To attend team and staff meetings, (and other meetings) as required.

• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

• To undertake all training required to fulfil the role.

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: EDI, Health & Safety, Confidentiality, Complaints, Data Protection, Safeguarding Vulnerable Adults.

 Functional Links

• The role reports to the Advice Service Manager.

Person Specification

Experience

Essential

• Minimum of 2 years’ experience working in an information and/or advice service, or similar helpline.Demonstrable experience in Social Welfare Policy and practice inc. Social Welfare, Housing, Care Act etc.

​Desirable

• Experience of working on busy helpline.

• Holds NVQ Level 3 Advice & Guidance, or equivalent qualification and experience.

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.

• Understanding of Data Protection and Privacy in policy and practice.

• Knowledge and understanding of local health, social care and voluntary community sector services.

Desirable

• Knowledge of service available locally to residents and their carers.

• Experience of supporting older people and knowledge of the issues affecting them.

Skills/Attributes

Essential

• Good IT skills

• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.

• Commitment to learning and development and reflective practice.

• Excellent written and verbal communication.

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS).

• Flexibility in working hours to meet organisational needs.

About us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day. 

The role 

This post provides an exciting and rewarding opportunity to help the charity build its profile among regional stakeholders while delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes. The role will sit within NEA’s Policy and Advocacy Directorate and report into the Head of Policy and Public Affairs. 

The Parliamentary and Public Affairs Assistant will provide support to the Policy and Public Affairs team in planning and co-ordinating events, providing general administrative support and providing the secretariat function for the APPG for Fuel Poverty and Energy Efficiency in Westminster. 

The post holder will monitor proceedings in the UK and devolved Parliaments, providing formal regular reporting to the leadership in the Policy and Advocacy Directorate. 

You will be an excellent communicator and will support NEA’s engagement with MPs, Peers, and other stakeholders, managing and updating a contact database to ensure effective communication. You will also provide support to the Head of Wales and Director of Northern Ireland in engaging political audiences in the devolved nations, particularly including representatives from Westminster and including the respective devolved administrations as required. 

What you will need to succeed 

The Parliamentary and Public Affairs Assistant will have demonstrable relevant experience, within a relevant third sector organisation, NGO, charity, lobby group, Parliament focussing on public affairs. You will be able to engage confidently with MPs, Peers, charity partners, and stakeholders, and be able to demonstrate a good understanding of parliamentary procedures and experience of engaging Parliamentarians. This role requires political impartiality and the ability to be discreet. 

You will be an excellent communicator, both written and verbal, and you should be comfortable working in a fast-paced environment with strong organisational skills. 

We are passionate about what we do and we want you to be too! The successful candidate will be able to demonstrate a commitment to our mission to eradicate fuel poverty and for everyone to be able to afford to keep their homes warm. 

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.  

We are offering: 

• £25,592 - £30,558 (Points 7-17) (plus £3,300 London Weighting if applicable). New appointments usually begin at the starting point of the scale. 

• 11.5% non-contributory pension. 

• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

• Flexible working arrangements including the opportunity for Hybrid working. 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

How to apply: 

Apply online by clicking 'apply now'. 

The closing date for applications is 7 February 2025 at 12 noon.  Interviews will be held in the week commencing 24 February 2025.  Full details of this post and an application form are available on our website. 

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

Please note CVs will not be accepted as part of the application process.  No agency or advertising enquiries please.  

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511.  Company Registration No:  01853927 

Can you be an effective Ambassador for a great Carers organisation with a supportive and encouraging small team?

 Are you enthusiastic, self-motivated, highly organised with excellent communication, IT and administration skills?

Would you like to work for a well-respected local charity in Manchester?

 Do you want to make a difference to unpaid Carers and their families?

Receptionist

We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

Position: Receptionist

Location: Burnt Oak. HA8 0DT

Salary: £13.15 per hour. £15.12 per hour on Saturday evenings

Hours:  Evening and weekend hours

Contract: Part-time

About the role:

This is an exciting front-of-house role. As receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area: ensuring young people enter the session smoothly; processing new members; directing phone calls and enquiries; maintaining the membership database efficiently; and carrying out regular communication. 

Some of your key responsibilities will include:

Maintaining the reception area and provide a welcoming environment
Ensure new members are welcomed and introduced to a member of the youth work team
Ensure Junior members leave sessions safely in the care of parents
Ensure visitors comply with health and safety requirements and child protection/safeguarding procedures
Deal with telephone enquiries, take and relay messages, screen, and direct calls
Enter new members on to the membership database and collect entrance fees
Ensure that any administration and paperwork is up to date
Maintain the meeting room calendar
Keep records up to date related to attendance, trips, events, and meetings
Administer First Aid in line with procedures (if you are not currently First Aid-qualified, training will be provided)

About you:

To be successful in the role of Receptionist you will be a welcoming, professional, organised, proactive and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn, and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people.

You will also need to bring with you the following skills and experience:

Previous experience in managing or supervising a reception desk or entrance point
Working in a customer-facing environment and dealing with the public
The ability to engage with all types of people from young people, community members, and colleagues to official visitors and Board Directors
The ability to diffuse pressurised situations while remaining calm and in control
Great communication and interpersonal skills
The ability to work on own initiative and as part of a team
Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value in different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We very much welcome previous experience working as a Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Crisis Skylight Edinburgh, Cranston House, 271 Canongate, EH8 8BQ. Please note this is an onsite role. 

About the role 

We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Crisis Skylight Edinburgh Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness. 

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking. 

About you 

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach. 

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 2 February 23:55

Interview date and location: Thursday 13 and Friday 14 February 2025 Crisis Skylight Edinburgh, Cranston House, 271 Canongate, EH8 8BQ 

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

‘The Academy of Ancient Music confirmed their status as perhaps the finest period-instrument ensemble performing today…’ Opera Today

The Development and Events Co-ordinator plays a vital role in supporting AAM’s fundraising activity. The role holder will take responsibility for the management of our Friends membership scheme. In addition, working in collaboration with the Head of Development, the role holder will oversee a programme of stewardship and cultivation events for all our members, donors and prospects, including drinks receptions at concerts and special events in a variety of different venues.

The Development and Events Co-ordinator will take responsibility for the effective use of AAM’s donor database (currently Infoodle), overseeing the input of financial information, managing e-mail and post mailings and providing a range of reports.

The Development and Events Co-ordinator will support the Head of Development in researching Trust and Foundation and individual prospects and donors. The role-holder will also provide administrative support for our Development activities including generating acknowledgement letters and taking minutes at Development Board and working group meetings.

Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults? 

About the role

The role of an Assistant Support Worker (known internally as a Duty Worker) is to jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. The Duty Worker will be the first point of contact at reception for clients and visitors and will be responsible for coordinating the Health and Safety within the service.

In this role you will:

• Cover all reception tasks, including dealing with phones, post, and all reception enquiries
• Deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary.
• Ensure that the project and its grounds are kept clean and safe including the cleaning of bodily fluids.
• Carry out health and safety checks in line with policy and keep records as require.
• Work shifts which are normally 8am - 4pm, 9am- 5pm or 10am-6pm.

About you

You will be able to liaise effectively with external agencies, have clear communication skills, a non-judgemental approach, and a good working knowledge of homeless clients and the challenges they face.

The successful candidate does not have to have direct experience in a similar environment. We are seeking a candidate who is willing to learn and who has a strong understanding of the needs of homeless and vulnerable people, especially those with complex needs. Dedication, personal resilience and a relationship based, non-judgemental approach is essential.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10 am on 6 February 2025

Interview and assessments on: 19 - 20 February 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

About Ukie

Ukie is the trade association that represents and supports the UK’s thriving video game and interactive entertainment industry. Our small team supports a membership of nearly 700 leading businesses, helping them to create some of the world’s most exciting games.

We are seeking a proactive, motivated and organised individual to join the team to provide administrative support as part of maternity leave cover. This is a role which can grow with you as you gain more experience.

About you

Ideally, you will bring:

· Advanced skills in Microsoft Office.

· Able to manage competing time-sensitive priorities and tasks.

· Demonstrates dependability and high attention to detail along with the ability to multi-task.

· Comfortable working with people at all organisational levels, internally and externally.

· Friendly, polite, and approachable with a “can do” attitude.

Your role will involve:

Team Support

· Assisting with calendar management for the CEO.

·Minute taking during meetings.

·Booking travel, appointment venues and accommodation for the team.

·Support on special projects, conduct basic research, and assist with ad hoc tasks as required.

Office Support

· 2 days a week at reception to welcome guests.

· Assisting with answering the phone and responding to general enquiries.

· Supporting office events coordination.

Hours of Work:

· Monday to Friday – 9.00am to 5.30pm

· Expectation that some evening and weekend work may be required to attend events as the business requires

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

Night Concierge

We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service’s clients.

Position: Night Concierge

Location: Wallsend, Tyne and Wear

Contract: Permanent

Hours: 37.5 Hours

Salary: £23,400 per annum plus pension & other benefits

Closing Date: – Sunday 16th February, 2025

About the Role

To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Our work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives.

Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning.

Key responsibilities include:

· You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable.

· You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service

· You will be the first point of contact for visitors, contractors or services visiting the building at night

· You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night

· You will actively ensure the security of the building through regular checks, and monitoring.

About You

You will need to have the following skills and experience:

· An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers.

· Experience in managing the overnight safety of vulnerable clients preferably in supported housing.

· Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts.

· Experience in undertaking basic maintenance and/or delivering cleaning services.

· Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.

· Able to demonstrate a clear understanding of safeguarding requirements and procedures.

· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

· Personal and professional integrity.

· High-level understanding of professional boundaries and ability to maintain boundaries.

· Ability to work collaboratively.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Nighttime Customer Service Representative etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Clinical Administrator

Salary: c. £25,000 per annum pro rata

Hours: 0.6 FTE, 22.5 hours per week, Monday to Wednesday

Location: Liverpool, Catharine Street, L8

The successful candidate will take a key role in facilitating a warm welcoming introduction to the Liverpool Centre for men in suicidal crisis. You will be the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries. You will be expected to set and maintain the tone of the experience at James’ Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Liverpool Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.

You will be joining a small, dedicated team at our well-established James’ Place centre in Liverpool. This role requires someone with excellent people skills who can work effectively and efficiently in an environment that is sometimes challenging.  Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping.

You will be the first person a man in suicidal crisis meets when he comes to James’ Place and will be the first point of contact for men calling the centre, often in times of distress, so it is vital that the successful candidate possesses strong communication and interpersonal skills.

You will be able to provide a friendly welcome and create a sense of calm even when the centre is busy.

You will support the Centre Manager and wider team to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be responsible for managing the reception area and waiting room, ensuring that the centre is always kept safe and tidy. You will be able to work proactively and have a high level of attention to detail.

Please see the attached Job Description and Person Specification for more details.

Closing date: 9am Monday 3rd February 2025

Interviews will be held in person on Monday 17th February 2025.

We are looking for an experienced, productive and organised manager with an excellent track record of managing central support in a similar charitable or non-profit setting. The postholder will need the energy and skills to introduce and maintain new systems that will enhance the excellent charitable services we offer to our local community. He or she will also have the ability to nurture and develop a growing central services team.

Job Purpose:   –To manage and develop YMCA Central Services to meet regulatory responsibilities and offer effective organisational systems, policies and support for staff and managers to achieve strategic aims.  To take on the strategic lead for HR, property management and development, IT, compliance and health and safety

Hours of work:  Monday to Friday 9am-5pm some flexibility required

Location:  YMCA East Surrey, YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1 April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking: There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing date:  17th February 2025

Interviews:  24th February 2025

Main Responsibilities:

 Strategic Leadership and Management

– To share responsibility for leading the strategic direction and success of YMCA East Surrey as part of the Senior Leadership Team (SLT) together with the Head of Finance, Head of Housing, Head of Children and Young People Services and Deputy CEO.

– To be the accountable and strategic lead for Central Services, working closely with other members of the SLT to deliver integrated support across areas such as HR, property management, IT systems, and compliance.

– Take ownership of all aspects of operations policy and practice, and lead our approach to information management, data protection and risk management

– To be responsible for line management and development of senior staff within Central Services including the HR Manager, Facilities Manager, Facilities Manager at The Old Pheasantry, Systems Analyst, Reception Manager and Volunteer Coordinator.,

– To take on various project management tasks and to drive through transformation of systems and ways of working to improve the quality of services and help the YMCA achieve its charitable aims.

– To play a supportive and collaborative role working alongside the wider YMCA staff team to meet our mission of helping people in East Surrey to ‘belong contribute and thrive’

Governance and Compliance

– Fulfilling the role of Company Secretary and leading the delivery of all governance processes in line with policy, procedures and the memorandum and articles, including all charity and corporate law requirements.

– To take the lead role on compliance, maintaining and developing a policy framework and working with Heads of Service to ensure that appropriate policies are drafted, reviewed and implemented and that the YMCA meets all its obligations under the relevant statutory and regulatory frameworks in which we work (Ofsted, RSH and possibly CQC in the future).

– To provide or facilitate training and development activity to ensure that managers and staff are aware of, and are meeting, requirements laid down by relevant policies, legislation and regulatory bodies. 

– To take on the role of Data Protection Officer and ensure that the YMCA complies with its statutory responsibilities under Data Protection Regulations

– To be responsible for leading on quality management and maintaining our accreditation under Trusted Charity.

– To work with Heads of Service, managers and trustees to ensure that effective risk management practice is embedded into decision making at all levels of the organisation.

– To attend trustee meetings and to produce reports and help prepare agendas for the Governance and Risk Committee, a subcommittee of the main board.

IT

– To be responsible for all IT hardware and software needs, to manage support contracts and develop new IT systems and use of technology to improve the efficiency and effectiveness of the Association (including mobile phones, laptops and other devices).

– To work with other Heads of Service to develop and maintain new integrated IT systems that can manage data, and record, monitor and evaluate outputs and outcomes delivered by the YMCA’s diverse projects and services.

– To work with the Systems Analyst and outsourced IT Support Company deliver ongoing digital transformation and promote the necessary training and policies to ensure that staff fully utilise the new technology.

– To work with the Fundraising Manager and CEO to support the delivery of new projects especially the acquisition and development of new properties such as additional Move On accommodation for young people.

 HR

– In conjunction with the HR Manager ensure the overall HR strategy of YMCA East Surrey is in line with the law, good practice and our values.

– With the HR Manager, oversee the development of internal practices, policies and working culture in line with the overall HR strategy.

 Facilities

– To line manage the Facilities Manager and to oversee the introduction and implementation of cyclical maintenance plans for all YMCA buildings.

– To have oversight of the Facilities Manager’s responsibility of all insurances required by the YMCAES.

– Oversight of the management and financial viability of The Old Pheasantry.

Budget and Finance

– To work with the CEO and Head of Finance to prepare the annual budget for central services (including buildings) and to manage this budget throughout the year.

 In addition

– Any other duties are required to be performed within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training

The Vacancy:

RBLI Charity supports disadvantaged Forces veterans from all over the UK in a dynamic Village HQ, and through an award-winning national employability programme called Lifeworks which reaches unemployed veterans all over the UK.

At this time RBLI is undertaking an ambitious appeal to develop Britain’s Bravest Manufacturing Co. (BBMC) one of the largest social enterprise operations in the UK. The role is a key driving force within RBLI’s big gifts function. To support this £12.5m campaign RBLI is looking for an experienced prospect researcher with strong event experience.

RBLI’s Village and social enterprise factory are memorable places to visit and this is transformative for our relationships with our supporters and customers. Meeting staff and residents brings to life what their donations will be able to achieve.  It is important for the Fundraising and BBMC teams to host supporters and customers both current and potential.  Our visitors also include senior military personnel and dignitaries.

The postholder will work closely with senior stakeholders internally and externally and will take the lead in ensuring events and charity visits run smoothly and achieve their goals. 

The company:

Royal British Legion Industries (RBLI) is a national charity that has been helping those in need for over 100 years, providing support to the Armed Forces community, those with disabilities and those who have found themselves unemployed.

Each RBLI division offers a service to help veterans live an independent life with whatever support they require resulting in the successful delivery of a full-care pathway on-site to help veterans of any age or background from across the three services.

The Epilepsy Research Institute is looking to appoint a Head of Marketing and Events on a fixed term 13-month maternity cover starting from 14 April 2025.  This is a unique opportunity to be part of our team and play a leading role in developing and managing the Institute’s external marketing activities to increase visibility, engagement and impact.  

With a proven track record in event management, significant experience of delivering marketing campaigns and a minimum of three years’ experience in a related role, you will play an important part in the Institute’s development, driving our marketing and events strategy to ensure that the organisation remains innovative and impactful. Working across various channels, the ability to creatively raise the profile of our work, while maintaining brand integrity and consistency, will be key. This is a busy role, working as part of the External Affairs team and supporting colleagues across the Institute.

Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions.  If this is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you.

Application is by way of a CV and covering letter which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.

Closing date: Wednesday 5 February 2025.

Interview date: Wednesday 19 February 2025