Quality Manager Jobs in East Sussex

We’re looking for an experienced Campaigns & Community Specialist to deliver key activities as part of a short-term project. Working closely with our small but dedicated team, you’ll play a vital role in mobilising grassroots activists, supporting expert-led insights, and strengthening feminist campaigning efforts.

About the Role

As a consultant, you’ll focus on three key areas:
�� Feminist AI Engagement – Work with AI experts by experience (EbEs) to develop a report on how AI impacts women.
�� WASPI Campaign Support – Collaborate with WASPI women’s campaigners to create a strategy that mobilises Fawcett members.
�� Local Feminist Campaigning – Engage with Fawcett’s local groups to strengthen grassroots activism through tailored resources.

Who We're Looking For

We’re seeking someone with:
✅ Project management experience in a nonprofit setting
✅ Strong communication skills and ability to engage with diverse stakeholders
✅ Commitment to feminist principles and grassroots activism
✅ Experience with AI ethics, participatory campaigning, or content creation (desirable)

We review applications on a rolling basis, so apply early to be considered.

�� Join us in driving feminist change!

Summary

• 1,200 rental properties located throughout England
• Community Living (sheltered housing type accommodation with additional facilities) homes in 7 schemes across England
• Relationships with other housing providers

• Technical and contract management
• Programme development
• Resident support
• Compliance and quality assurance
• Data Management and reporting
• Customer Service and complaint resolution
• Safeguarding and compliance

• We are looking to appoint four Surveyors, each assigned to a specific region. However, there may be instances where you will be allocated projects outside your primary region. Please indicate your preferred region(s) in your application. Our 4 regions are:
  • North including - Newcastle, Carlisle, Durham, Leeds, Blackburn, Liverpool, Manchester, Sheffield and York Diocese
  • Mid including - Chester, Derby, Southwell & Nottingham, Lincoln, Litchfield, Hereford, Worchester, Birmingham, Leicester, Peterborough, Ely, Norwich and St Edmundsbury & Ipswich Diocese and North Wales
  • South West - Truro, Exeter, Bath and Wells, Sailsbury, Bristol, Gloucester, Winchester Diocese and South Wales
  • South East - Portsmouth, Guildford, Chichester, Canterbury, Rochester, Southwark, London, Oxford, St Albans, Chelmsford Diocese.
• As our properties are located throughout England, with a few in Wales, you will be required to visit residents in their homes, and supervise the works of contractors and consultants will require meetings on-site. This means you will be required to work flexibly and on occasion, may require overnight stays away from home, whilst making the best use of remote working technology.
• Our main office is in central London and you will need to attend the office for in-person meetings, training courses and other events on around a monthly basis.
• A basic DBS check will be required as part of our pre-employment checks.

• A strong technical knowledge of residential maintenance, construction works and asset management and the ability to make informed decisions based upon specialist information provided by others.
• An understanding of construction contracts and roles within such contracts.
• A good understanding of Health and Safety and Compliance regulations within a construction and housing setting including an understanding of the Housing Health and Safety Rating System (HHSRS).
• A construction-related qualification (e.g. HND in construction, or degree) with relevant construction-related experience.
• A valid full UK driving licence.

• First round of interviews will be online: Tuesday 4^th and Wed 5^th March 2025
• In person second round interviews and assessment: Tuesday 18th, Wednesday 19th and Thursday 20th March 2025

• A salary of £48,557 per annum (including an essential car user allowance of £3,600 per annum), plus age-related pension contributions between 8-15% of your salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

The role of our Events Coordinator is to drive forward Yorkshire Air Ambulance’s fundraising efforts through the coordination, delivery and review of our portfolio of income generating events throughout the year, and providing events expertise and support to colleagues across the organisation.

Key Responsibilities and Duties:
Coordinate, plan and deliver a portfolio of events:
Concurrently project manage all aspects of specific events (charity-owned, third-party and challenge events), ensuring all tasks are assigned and completed as per each event’s project plan.
Produce event budgets and ensure events are run within budgeted expenditure and achieving budgeted income, negotiating with suppliers for the most cost-effective prices where appropriate.
To evaluate event performance against agreed objectives and ensure these insights and learnings inform future decision making and planning.
Propose new test events for the charity to diversify its portfolio, researching and building the business cases.
Maximise events income and develop new relationships with potential partners:
Monitor and manage the Events Fundraising budget for your responsible events and forecast as necessary, accounting for variances and taking a proactive approach where required.
Produce event evaluation reports at the end of each event to capture learnings and to support with planning for the next event.
Ensure future opportunities for the charity are followed-up post-event and are recorded as a soft-benefit in any event evaluation reports.
Ensure accurate recordkeeping of supporters, projects and events, using the Fundraising database.
Deliver high quality, donor-centric supporter care and stewardship, ensuring a quality experience for supporters at all events that reflect the values and identity of the YAA, and builds long-term relationships with our supporters.

Create and implement a marketing, communications and advertising plan:
Work alongside the marketing team to devise a multi-channel marketing plan for events and feed into the Fundraising team’s general marketing and communications planner.
Liaise with the Marketing and Communications department and external agencies to produce marketing material to support the promotion of events and post-event PR.
Update online event listings and ensure the YAA website event page is up-to-date.

Develop excellent relationships and represent YAA at the highest levels:
Maintain excellent, professional relationships with both new and existing supporters and suppliers.
Work with colleagues and volunteers across to raise the profile of and recruit event participants and attendees, and to pass on leads to relevant teams.
Keep abreast of new developments and trends in the fundraising events arena.

Team management:
Work closely with fundraising, marketing, admin and finance colleagues.
Recruit, co-ordinate, engage and motivate volunteers to support planning and delivery of events.

Budgetary responsibility:
Recommend an annual Events Fundraising budget for inclusion in YAA’s annual budget, with detailed income/expenditure breakdown, phasing, target ROI, rationale and key performance indicators.
To manage and monitor the budget events fundraising, ensuring income targets are met, costs are in line with the agreed budget.
Submit monthly written performance reports to the Directors of Fundraising.

Personal development:
Attend mandatory training, as directed by your line manager, to ensure underpinning knowledge, skills and competencies are developed and attained, to carry out your job effectively.
Continuously update and develop your expertise and knowledge of charity’s activities.
Share knowledge and skills with other members of the Fundraising Directorate.
Stay abreast of industry best practice, insights and emerging trends and taking proactive steps to quickly and effectively utilise and share findings to benefit the charity.
Develop relationships with peers in other organisations to keep abreast of new developments in the charity and events sectors and to share best practice.

General:
To act as an ambassador for the Yorkshire Air Ambulance by undertaking public speaking engagements when required to do so.
To attend Marketing/Fundraising and Regional meetings as required.
To ensure all systems and processes are followed in accordance with operating procedures.
Ensure accurate records are kept, using the CRM and appropriate MS Office programmes.
To observe Health and Safety requirements at all times and comply with the Charity’s policies and procedures including the requirements of GDPR.
To carry out other duties as required by the Director of Fundraising.
To undertake projects as required and be an active member of certain focus groups.

Experience, Knowledge and Skills Required:

Essential:
Experience in event coordination, preferably in the charity sector, and be able to demonstrate a strong track record in fundraising and achieving financial targets.
Experience of project management and the ability to work on multiple projects simultaneously.
Excellent attention to detail.
Well-developed interpersonal skills, particularly around negotiation, persuasion, motivational and collaborative attributes.
Full UK driving licence with access to own car.
A willingness to travel and work unsocial hours both in the evenings and at weekends.
Computer literacy (Microsoft Office Outlook/Word/Excel/PowerPoint).
Have suitable home based accommodation to provide an office space.

Desirable:
Experience of delegate/supporter management.
The ability to build professional relationships, tell the charities story in order to engage supporters and remain upbeat and positive when in challenging situations.
Proven experience and current understanding of the events fundraising market.
Experience of using a CRM or database.
Residing in the Yorkshire area.
Experience of working from home.
Experience of working to an income/expenditure target.

To apply for this position via our website:
Provide a CV and covering letter stating how your experience, knowledge, abilities and skills match the job requirements along with why you are applying.
Complete the optional Equal Opportunities Monitoring Form.

Please visit our website for further information and for the full job pack. 

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. We are looking for a well-organised, relational leader who is passionate about the way TLG enables local churches across the UK to get alongside struggling families in their communities. The Church Relationships Lead will work as part of the national Volunteer Programmes (VP) Team, reporting to the Early Intervention Network Support Manager and collaborating with staff responsible for programme training and development.

This is an exciting time to join our growing VP team to support an increasing number of churches who have chosen to partner with TLG through running the Early Intervention (EI) programme. The successful candidate will be responsible for leading and supporting EI Coordinators to effectively run their centres, as well as training new EI coach teams.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.

Hours: Part Time, 30 hours per week

Location: Homebased with access to Greater London and the South

Closing Date: 18th February 

Initial Interviews: 26th February Online

Final Interviews: 4th March at our National Support Office in West Yorkshire

CRM Administrator

We Are Seeking a CRM Administrator to take ownership of a CRM system and support data-driven decision-making in a leading fostering charity.

Position: CRM Administrator
Salary: £30,444 - £34,104 per annum (£37,555 - £42,630 FTE, plus London weighting if eligible)
Location: Remote or based in London, Belfast, Cardiff, or Glasgow (occasional travel to London required)
Hours: 28 hours per week (0.8 FTE)
Closing Date: 23rd February 2025

About the Role

As CRM Administrator you will lead the management, development, and optimisation of the Microsoft Dynamics system. This role is crucial in ensuring the CRM supports the charity’s strategic goals, improves reporting capabilities, and enhances engagement with members and service users.

Key responsibilities include:

• Acting as product owner for the CRM system, providing guidance and first-line support.
• Managing system access, security, and compliance with data protection regulations.
• Delivering training and support to staff, ensuring effective CRM use.
• Developing and implementing a roadmap for system improvements based on business needs.
• Managing relationships with external CRM and IT providers to ensure quality service delivery.
• Creating and refining reports and dashboards to drive data-informed decision-making.
• Supporting integration between CRM and other organisational systems.
• Promoting data integrity and best practices, identifying opportunities for system enhancements.

This is an exciting opportunity to shape the way data is used and technology to support foster carers and the children they care for.

About You

We are looking for a proactive and detail-oriented CRM professional with strong problem-solving skills.

Essential skills and experience include:

• At least two years of CRM management experience (preferably with Microsoft Dynamics).
• Ability to administer and configure a CRM system, including custom objects, workflows, and permissions.
• Experience supporting membership or sales teams, implementing their CRM requirements.
• Strong reporting and data analysis skills, with experience creating dashboards and automating business processes.
• Excellent communication skills, with the ability to work with both technical and non-technical stakeholders.
• A collaborative and solutions-focused mind-set.

Desirable:

• Experience working in a membership or charitable organisation.
• Familiarity with NetSuite accounting software.
• Personal or lived experience of foster care.

About the Organisation

You will be working for the UK’s leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change.

They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we’d love to hear from you!

Other roles you may have experience of could include; Systems Admin, Microsoft Dynamics Administrator, Senior Dynamics Administrator, CRM Systems Administrator, CRM Manager, CRM Trainee Administrator, IT Systems Administrator, Microsoft Dynamics 365 Administrator, Dynamics 365 Admin, CRM Database Administrator, D365 Admin. Etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

International Project Officer

Animal welfare/Research/Veterinary

permanent, full time

Remote working

£37,684.00 per annum

World Horse Welfare is an international charity that improves the lives of horses in the UK and around the world through education, campaigning and hands-on care. The International department is responsible for implementing the charity’s strategy in developing countries and aims to improve the welfare of as many working equids as possible.

We are seeking a project manager to join our International team to manage funds, budgets and accounts and become familiar with the working of local administration and legal requirements relating to partner organisations.  This is not a role that is hands-on with Equids, you will be working with people who rely on them for their livelihoods in the community-based projects that underpin the charity’s presence in lower middle-income countries.

If you are a qualified Veterinarian this would be advantageous but not essential, as the focus of this role is Veterinary and Equid Welfare; ensuring that all practices by anyone associated with the programme are of an acceptable quality in terms of welfare and accepted professional  veterinary standards.  Working with Veterinary specialists you will co-ordinate all veterinary perspective discussions on interventions to address equine welfare across the programme. You will stay informed on current practices, related to Welfare and Veterinary intervention in terms of other organisations and institutions (including other welfare NGOs, Governments, or institutions such as WOAH) and represent World Horse Welfare in meetings, conferences, seminars and consultations concerning equine welfare.

Although UK based you will be required to travel internationally at least four times per year. This role is suitable for remote working, however, there is an expectation for attendance at our head office in Norfolk throughout the year and this will be at your own expense for travel and accommodation.

We offer a generous pension scheme, cash health plan, death in service benefit as well as the bike to work scheme.  Employee sickness pay scheme and a minimum of 31 days holiday including bank/ public holidays and a mandatory shutdown between Christmas and New Year.

World Horse Welfare’s values are grounded in pragmatism and compassion as we strive to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production in marginalised communities worldwide. 

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.  

Closing date for applications:  12th February 2025

Campaigner (Maternity Cover)

Working Arrangements: Remote working, permanent, regular or ad hoc (with frequent travel to London if not London-based). Please note that we also have approximately 3-4 team retreats per year which could be located anywhere nationally.

Closing date: Thursday 20th February at 9am.

Reporting to a Campaigns Manager, the Campaigner is responsible for delivering a range of critical aspects of both our long term campaigns and our reactive work, mobilising 38 Degrees’ supporters into action on the issues that matter to them and the country.

In this fast-paced role, the Campaigner will implement activities such as: writing and building high-quality supporter emails, often under tight timeframes; developing campaign tactics; optimising content; working on organisational critical projects; and monitoring and evaluating the outcomes achieved from campaigns.

Your background and experience
This job is for you if you’re passionate about making the country fairer, more respectful, and more sustainable – and if you have the skills and drive to run creative, impactful, people-powered and digital first campaigns to make it happen. We’re looking for someone with experience at running campaigns – in particular, email driven campaigns – that engage huge numbers of people and make meaningful change. The right candidate will have a proven track record of making skillful use of technology to achieve this.

There are no formal education requirements for this role. As long as you can show us that you have the skills we don’t mind where you got them from! To be successful in your application you must answer the questions below, which are part of the selection criteria.

Without completion of this task your application cannot be considered.

About us
38 Degrees is one of the UK’s biggest campaigning communities, involving over a million supporters who campaign to make the UK a better place. We’re united by a shared vision to create a fairer and more respectful UK and a more sustainable world.

In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.

38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.

Full Job Description

Why you’ll want to work here

The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun. We regularly enjoy team away days and social hours.

Benefits include:
27 days holiday per year (plus bank holidays); Office closure between Christmas and New year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday; Flexibility to work 90 days per tax year (30 day maximum per travel in any location as per approval process); one month paid sabbatical leave after 5 years of service; Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget.

Our commitment to Diversity & Inclusion
We’re especially keen to hear from people who’ll bring lived experience of the issues we work on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’ communities.

To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form.

38 Degrees is committed to inclusive working practices, so during the application process we commit to:

• Paying for childcare whilst you’re at 38 Degrees interviews or tasks
• Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online using zoom.
• Making any reasonable adjustments – for example ensuring we have a BSL interpreters organised in advance if you’d need one
• If there anything else you’re concerned about or think we could provide, please let us know.

To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.

The successful candidate must have the right to work in the UK at the time of appointment.

1. What attracted you to apply for this role at 38 Degrees?
2. As a Campaigner, you will be responsible for writing and building high-quality supporter emails, developing campaign tactics, and optimising content for digital-first campaigns at 38 Degrees. Can you tell us about a campaign tactic or piece of content you have delivered in the past? How did you make sure that the content you created was of a high quality?
3. Please give an example of a successful campaign that you were responsible for. What was your role? What made the campaign successful in your view?
4. Please tell us about a great campaign you’ve seen in the last year which was primarily driven through social media channels, and what lessons that campaign has for 38 Degrees.

At Student Minds, we’re seeking a dynamic Programmes Lead - Sector Improvement to oversee our flagship University Mental Health Charter (UMHC) Programme and Award, supporting universities to adopt a whole-organisation approach to mental health and wellbeing.
 

This is your chance to:

• Lead a team delivering sector-wide impact.
• Develop and oversee the delivery of ambitious programmes, ensuring they are sustainable and high quality.
• Build strategic partnerships across the HE and mental health sectors.

If you’re a strong leader with experience in programme management, stakeholder engagement, and change management, join us in creating conditions where every student can belong and thrive.

About Student Minds:
Student Minds is the UK’s student mental health charity. We work with students, professionals, and leaders to change the state of student mental health. Our work is growing, and we are looking for an experienced and dynamic Programmes Lead - Sector Improvement to join our team.

The Role:
As the Programmes Lead - Sector Improvement, you will play a pivotal role in overseeing our sector improvement programmes, providing strategic guidance, and driving change across the HE sector to improve mental health outcomes.

The UMHC framework, launched in 2019, is a set of evidence-informed principles supporting universities to adopt a whole-university approach to mental health and wellbeing. To support its adoption, Student Minds introduced the UMHC Award assessment process and a holistic membership programme (‘Programme’) for universities in 2021.

Through the UMHC Award and Programme, we aim to ensure every university and HE organisation in the UK adopts a strategic, whole-organisation approach to wellbeing and mental health, creating conditions where all students can belong and succeed in the ways that matter to them. This ambitious, impactful programme sits at the heart of the Student Minds strategy.
 

The Programmes Lead - Sector Improvement will:

• Lead National Programmes: Manage a team delivering the UMHC Programme and Award Assessments, working closely with the Head of Programmes to set strategic direction and ensure successful delivery.
• Recruit and Train Assessors: Lead a team of over 40 Assessors to deliver the UMHC Award Assessment process to approximately 16 universities annually.
• Develop Events and Resources: Plan and deliver conferences, online and in-person events, and resources for our growing membership base (113 universities and counting in 2024/25).
• Build Strategic Relationships: Engage with the HE and mental health sectors to foster partnerships, identify needs, and drive improvement.
• Financial Oversight: Support annual fee reviews and manage a complex programme budget with significant income and expenditure.
• Drive Organisational Thinking: As part of the Leadership Group, contribute to shaping the future of sector improvement opportunities at Student Minds.

We are seeking a resilient, adaptable, and accountable leader who thrives in a dynamic and evolving environment.

Essential Skills and Experience:

• Proven experience managing complex programmes and achieving strategic objectives.
• Strong commercial awareness with a track record of balancing cost, quality, and time effectively.
• Extensive experience in change management, including leading teams through transitions.
• Excellent stakeholder management skills, building and sustaining strong relationships.
• Strong team management and conflict resolution capabilities.
• Public speaking experience, with confidence in presenting complex ideas to diverse audiences.
• Knowledge of system change approaches, with adaptability to evolving processes.

Desirable Skills and Experience:

• Experience leading an Award Assessment Programme.
• Knowledge of the HE sector.
• Experience in or knowledge of the mental health sector.

How to apply

If you’re ready to lead our digital evolution and make a meaningful impact, we’d love to hear from you!

1. Download the recruitment pack in the document section at the bottom of this page, where you’ll find more information about the role including responsibilities and person specifications. 
2. Download and complete our application form -instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all. 
3. Upload your completed application form. 

Application deadline: 23rd February
1st stage interview:5th March (online via Google Meets)
2nd stage interview: 12th March in person at our Leeds office

Founded in 2007, Help for Heroes is a charity dedicated to supporting veterans and their families as they transition from military to civilian life. Our mission is to enable the Armed Forces Community to live well after service not matter when or where they served, offering tailored life changing support for their physical, psychological, financial and welfare needs. We strive for veterans and their families to manage the impacts of their condition, injury or illness, and to feel valued, understood and recognised.

We are proud to make a difference. We’re bold in our actions and are driven by an innovative spirit with a focus on positive impact and shaping futures for those we support. Together, we foster an inclusive environment where everyone belongs and thrives, and we have the highest standards of respect, compassion and integrity in all we do to build trust and relationships across the charity. Levels of collaboration are high as we take ownership in delivering our strategy.

We have an incredible opportunity for the role of In Memory Officer to join our team. Could this be the role for you?

About You

Do you have a passion for in memory giving? Do you love stewarding supporters and providing them with the best experience? Do you have experience of implementing a range of in memory campaigns, products and activities? If so, this may be the job for you.

About the Role

Reporting to the Legacy & In Memory Campaign Manager, this role is responsible for supporting the delivery of the in memory giving programme and be the first point of contact for all in memory supporters. You’ll be developing and delivering engaging fundraising campaigns across different channels as part of our strategy to inspire people to give in memory of a loved one and to increase the income we’re able to raise so that we can reach and help more veterans. Developing relationships with supporters will be one of your strengths and you’re passionate about providing the best supporter experience for supporters across the charity. There’s lots of scope and potential for you to make a real difference and achieve considerable success in this role.

About the Team

The post holder will be working as part of the Individual Giving team in the Commercial Directorate which includes Legacy & In Memory, Supporter Care and Individual Giving. Across all our relationships, we build trust and engagement with our supporters and with each other. The quality of how we deliver our objectives is just as important as the end results. We are known for our expertise, supporter focus and collaboration. We’re friendly, supportive and like to get things done!

SUMMARY

This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).

The role will be specifically responsible for:

• the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
• programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
• coordinating the team’s fundraising work, and
• managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
• The post-holder will be responsible for line managing the Operations Manager.

The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.

This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.

LOCATION

The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.

RESPONSIBILITIES

People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.

• Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
• Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
• Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
• Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.

Operations: Oversee effective systems and support colleagues who manage those systems.

• Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
• Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
• Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1] 
• Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system. 

Executive Team support: you will be a collaborative and engaged member of a strong executive team.

• Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
• Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.

YOUR PROFILE

Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.

We hope you will:

Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.

• You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
• You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.

Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes

Have a strong commitment to the vision, aims and values of the Lab.

• A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
• Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.

See the full job pack (including interview dates and information) and apply via the link.

Prospectus are excited to be working exclusively with our client to help them recruit for a Business Development Lead to join their fundraising team. The role is with is an international charitable organisation formed to synthesise medical research findings to help health professionals, patients and policy makers make evidence-based health decisions. It includes 134 groups that are based at research institutions in 54 countries, and has over 160,000 supporters from around the world.

This role is offered on a permanent basis paying a salary between £50,000 to £55,000 per annum with flexible remote working arrangements, occasional meetings at their London office, and occasional international travel.

This role will work closely with the Head of Business Development to implement a strategic business development plan to make those ambitions a reality. They will identify and qualify new donors and new funding opportunities from global trusts and foundations and Institutional donors. They will be responsible of identifying and pursuing new funding opportunities, developing strategic partnerships, and crafting compelling proposals that align with the mission and objectives of the organisation. The post holder will represent Cochrane at meetings with donors and partners, at external networking events and within the fundraising profession.

They are looking for someone with a demonstrable track-record of raising six figure funds through writing high-quality proposals and reports for a variety of global trusts and foundations and government or multilateral donors. They are looking for a candidate with a global perspective and extensive experience in building and maintaining relationships with international development agencies, government bodies, and large-scale foundations. The ideal candidate will share their vision of a world of better health for all people where decisions about health and care are informed by high-quality evidence.   

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.

As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

We are seeking a dynamic and highly motivated individual with excellent communication skills.

You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Railway Children is looking for a Supporter Experience Officer to cover maternity leave and be responsible for implementing our supporter engagement strategy.

About you:

The Supporter Engagement Officer is an integral role in the public fundraising and engagement team, continuing to develop our individual giving income streams and ensuring that our supporters feel valued and understand the amazing impact they have.

This is a great role for someone who is equally as comfortable analysing details in data as they are coming up with creative ways to engage our audiences. You’ll have a proven ability to grow income from individual donors while having the supporter’s needs at the heart of every interaction.

The role entails delivering supporter communication journeys across a range of channels and audiences so that we deliver excellent supporter care to all donors ensuring that their relationship with Railway Children is enhanced, their support retained and lifetime value maximised.