Quality Jobs

An exciting opportunity has arisen for a Shop Manager to join our Dorking Team. As a Shop Manager, you will be reporting to the Retail Operations Manager.  Your role will be to be responsible and accountable for maximising shop profit by achieving budgeted income, controlling shop expenditure in line with budget and recruiting and retaining a motivated team of volunteers.

Knowing what it takes to maximise shop sales, you will possess a sound knowledge of technical terms and commercial arithmetic, and an excellent understanding of working within a customer focused environment.  With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail.  You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.

Role Requirements

Income generation
To manage the Retail budget to achieve agreed targets:
• To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops Raffle sales targets through involving the shops team.
• To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs).
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• To source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in sorting and lifting of stock.

Administration and compliance
To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Raffle and all other legal or statutory requirements:
• To control shop expenditure through effective cost control of weekly expenses.
• To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of The Children’s Trust at all times.
• To adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Raffle.
• To be responsible for the daily management of Health and safety within the shops, completing daily checks and contributing to Risk Assessments.
• To complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embracing the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training
To ensure the Shops team are: recruited, retained and developed:
• Provides positive, visible and proactive leadership to the Assistant Manager and Shops Volunteer team.
• To manage all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• To be responsible for the daily management of the shop team, including contribution to performance reviews for any Assistant Shop Managers.
• To recruit, support and retain team of shop volunteers.
• Provide induction and training for both Assistant Shop Manager and volunteer team as and when necessary.
• Attend where appropriate, training courses relevant to the development of the role
• Promote awareness of relevant training courses and development opportunities to others within the team.
• Attendance at Retail Sales Meetings and responsible for cascading information to Shops team as appropriate.
• To assist the Retail Sales Manager in shop openings and closures.
• Undertake relief cover within The Trust’s shops as and when required.
• Carries out duties in accordance with Trust values.

Customer Service
To ensure customer care and quality of service:
• To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.
• Adheres to all health and safety guidelines, including infection prevention and control.
• Provide evidence of a valid NHS Covid Pass or acceptable proof of Covid vaccination or medical exemption and all vaccinations (or medical exemption) required for the post.
• Adhere to manual handling procedures and complete mandatory manual handling training.
• Promotes the health and safety of others.
• Uses the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed.
• Responsible for identifying and mitigating risk within the work environment.

Wellbeing and Emotional Resilience
• Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
• Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
• Treats challenges and problems as a learning experience.
• Remains organised and focused when under pressure.
• Responds appropriately and effectively to all constructive feedback.
• Motivates self and others.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

 Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

 Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Reports To: Board of Trustees.

Salary: £45,000 - £52,000 FTE.

Hours: 0.8 FTE (negotiable), primarily on-site with occasional home working.

Pension: 5% matched employer contribution.

Enhanced annual leave and sickness benefit policies. 

About Victoria Hall Harrow

The Victoria Hall Harrow charity started in 1888, with the aim of building a high quality venue for the people of Harrow to come together and to build community. Since then our venue Victoria Hall has been rebuilt twice, most recently reopening to the public in Summer 2021. We also created a new charity some years back (a CIO), transferring the assets of the old charity over. For this reason our Charity Commission listing below is not representative of our current financial position and our assets. 

For around 140 years Victoria Hall has provided space for rent to local residents and groups. It has been used for every possible purpose - parties, events, activities, conferences and much more. 

More recently the trustee board have embarked on a renewed strategy process, and we are now relaunching the charity as a partnership-first community centre, that identifies local needs and uses our assets to best meet those needs, working with a wide range of partners to serve the local diverse communities. 

In June 2024 we agreed our new Vision and Mission. We are still now working through the overall draft of our strategy, which we will be happy to share with you as soon as it is ready in 1st draft form. 

Our Vision

A connected and inclusive Harrow, where people and communities thrive.

Our Mission

We facilitate connections, providing space and support for activities and services to identify and meet the needs of Harrow’s diverse communities. 

We collaborate with local residents, groups and organisations, using a partnership-first approach.

In order to achieve our new Vision and Mission we now need to recruit our first ever CEO. We thank you for your interest in the role, and we look forward to receiving your application. 

Role Summary

As our first CEO, you will play a pivotal role in shaping the future of Victoria Hall. You will be responsible for leading the organisation through this exciting transition, working closely with the Board of Trustees, staff, partners, and the wider community. This is a unique opportunity to build on our rich history and create a vibrant community hub that makes a real difference in people's lives.

The charity is in a solid financial position, which will enable us with the correct leadership in place to make real progress in our Vision and Mission. Our premises are new and extremely high quality, and very well located. There is a serious lack of high quality community space in Harrow, and we know already that there is significant demand and interest from a whole range of groups who serve the local diverse community. 

You will lead us in identifying what the most important and pressing needs are in our local community, and how best to meet those using our resources. You will create effective and impactful partnerships with local residents, community groups and charities, plus businesses and the statutory sector, to meet the needs identified. 

Key Responsibilities

• Strategic Leadership: Develop and implement Victoria Hall's strategic vision, ensuring alignment with our mission and values, with a strong focus on diversity, equity, and inclusion.

• Operational Management: Oversee the day-to-day operations of the community centre, including financial management, fundraising, marketing, and facilities management.

• Partnership Development: Build strong relationships with a diverse range of local organisations, businesses, and individuals to create a network of support for Victoria Hall's programs and services.

• Financial management and governance: Ensuring that we have robust processes in place, and that our finances are well managed. 

• Community Engagement: Foster a welcoming and inclusive environment at Victoria Hall, ensuring that our programs and services meet the needs of diverse community members.

• Staff Management: Provide leadership and support to the Centre Manager and other future staff, fostering a positive, collaborative, and diverse work environment.

• Governance: Work closely with the Board of Trustees, ensuring that we are effective and develop together. Provide regular reports and updates on Victoria Hall's progress.

As VHH is a very small charity, you will be fully hands on in all possible areas of strategy, governance and operations. You will need to be comfortable across all areas for which you will be responsible. 

Person Specification

Essential

• Excellent communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders.

• Proven experience in a senior leadership role, ideally within the charity or community sector.

• Experience of managing staff and/or volunteers. 

• Strong strategic thinking and planning skills.

• Ability to oversee our legal obligations, with regards to risk management and mitigation, charity law and more. 

• Good IT skills, able to ensure that our charity uses technology effectively. 

• Financial acumen, with experience in budget creation and management. 

• Experience in successful income generation. 

• A passion for community development and social impact.

• A commitment to diversity, equity, and inclusion.

• The ability to inspire and motivate others.

Desirable

We do not expect any candidate to have all of these desirable attributes. They are simply a list of the many attributes which we think would be of value in the role. 

• Coaching experience and/or qualifications. 

• Experience working in a partnership-based model.

• Knowledge of the Harrow community, local organisations and residents. 

• Experience in marketing and communications, with a focus on reaching diverse audiences.

• Experience leading an organisation through a period of change or transition.

• Fluency in languages spoken in the Harrow community.

• A background in community work or community organising.

• Knowledge of AI and how to utilise in a small charity or business. 

• A clean driving license. 

We want to ensure that we build a team here that reflects our local diverse community. If you believe that you can succeed in this role working with our local community, then we look forward to receiving your application, explaining how you will meet the requirements of the role.

If there are any adjustments that would be helpful for you, and would help you to show us your best, then please do let us know. Our Chair of trustees Gus Alston is happy to speak about this at any point, or you can include with your application.

Interviews

Interviews will be held on Monday 12th August. The interview will consist of a task, and then questions from us, followed by an opportunity for more conversation and questions, including any from you. The whole process will take around two hours on the day. We will provide a £100 shopping voucher to all candidates who attend an interview, as recognition for the time you commit to this process. If you have a preference for timings on Monday 12th August, let us know when you apply. 

Victoria Hall is committed to diversity, equity, and inclusion. We strongly encourage applications from individuals from underrepresented groups.

Team Leader (Leading Adult Social Care Support Workers), L'Arche Ipswich

ABOUT THE ROLE

Hours of work: 40 hours per week including evenings and weekends

Salary: £27,336 per annum

Place of work: L'Arche Ipswich Community Houses, Ipswich

Contract type: Permanent

Closing date: Friday 26 July 2024, 5pm

As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:

• Joining shared meals since cooking and having a meal together is what we are all about
• Paid sick pay, up to a maximum of 7wks (depending on length of service)
• Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
• Interest free loans and salary advances available
• Free eye tests and a contribution towards the cost of glasses if you need them for work
• Free DBS / PVG checks
• Free SSSC registration
• Free Blue Light Card
• Professional membership fees paid if they are directly relevant to your role
• Free Employee Assistance Programme available to everyone
• Up to 5 days paid compassionate leave
• Up to 6 days paid (pro rata) for time off for emergency dependents leave
• Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
• Paid mileage costs at HMRC rate
• Working from Home Allowance for those in office-based roles but for whom no office is provided
• Specialist bereavement counselling for employees and their family members
• Free Life Assurance up to 4 times gross annual salary
• Access to the Bike to Work scheme

Main purpose of the role:

As Team Leader you will line manage a team of adult social care Support Workers who support adults with learning disabilities, in a supported Living house.

The Team Leader supports the Registered Care Manager in creating and promoting community and a sense of home, leading the service delivery in line with L’Arche values, traditions and standards, and the requirements of the Care Quality Commission [CQC]. 

As our Team Leader, you will be responsible for the smooth and safe running of one of our supported living houses. This will include managing and creating the monthly rotas, updating and managing digital care plans and risk assessments, supporting and supervising assistants (including inducting new team members).  Also, overseeing reporting such as medication records, health and safety, and quality assurance checks, implementing the planning and undertaking of meaningful activity, taking part in support reviews, ensuring training is relevant and up to date, and working as part of the senior leadership team to maintain a high quality of care.

Essential Criteria

• Experience of leadership in adult social care in a supported living or care home setting;
• A record of accomplishment of effectively leading and managing team performance, such as providing clear objectives, reviewing outcomes, putting in place develpment plans, and taking appropriate action to deal with poor performance;
• Ability to guide, support and teach the essential skills of supporting people with disabilities;
• Supportive of the identity, mission and values of L'Arche and enthusiastic about working within a community organisation rated Outstanding by the CQC;
• Level 3 Health & Social Care Diploma (adult care) or equivalent, or proven ability and equivalent experience combined with willingness to study at this level in accordance with community policy;

ABOUT L'ARCHE IPSWICH

L’Arche Ipswich is more than just a service provider; we are a diverse, inclusive community of 30+ people with and without learning disabilities who live, work and celebrate together. Our aim is to provide a place of belonging to help people with learning disabilities live independent yet connected lives.

We pride ourselves on being diverse and inclusive, with our service users being at the heart of all that we do in a safe, caring, dynamic and fun way.

Alongside our regulated person-centred support, we also have a strong spiritual ethos within the organisation, maintaining close meaningful working relationships with our service users, their families, and those living outside of the immediate L’Arche Ipswich community. Attendance to festivals, weekend breaks, community gatherings and birthday celebrations are a consistent tradition for all of us that brings everyone together on a regular basis.

A full job description and person specification can be found in the Recruitment Pack.

The closing date is 5pm on Friday 26 July 2024. Interviews will take place in person in the week beginning Monday 29 July. 

To apply, please read the full job description and person specification and answer the questions on our online application form. 

Please also read our privacy notice for job applicants.

Responsible to:

Director of Policy Research & Impact

Contract type:

Part-time working 3 days a week between Mon-Thur

Fixed-term contract for 18 months initially

Closing date:

21st July 2024 at 23:59

Interviews:

We will be interviewing on a rolling basis, please apply as soon as possible

Who we are

Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever. 

Role Summary

Speakers For Schools is looking for a senior and experienced Evaluation Manager to lead and oversee an impact evaluation of its newly funded programme, ‘IntoTech’. This role requires a dedicated professional to manage the day-to-day operations of an independent evaluation conducted by an external agency.

The Evaluation Manager will ensure the project is executed smoothly, meets its objectives, and delivers high-quality, actionable insights. This position is ideal for someone with strong project management skills, a solid background in evaluation methodologies, and the ability to work collaboratively with various stakeholders.

The Evaluation Manager works closely with the Director of Policy, Research and Impact and the Director of Programme and Delivery to ensure the successful implementation of the project. The successful candidate will be the main point of contact for the evaluation delivery, and it involves a great level of internal and external stakeholder engagement and communication skills.

Key Duties / Responsibilities:

Strategic Purpose: 

· Lead the evaluation project, ensuring it adheres to timelines, budget, and quality standards.

· Serve as the primary point of contact between the external evaluation agency, internal stakeholders and the funder.

· Monitor the progress of the evaluation, addressing any issues that arise and ensuring that milestones are met. 

· Make informed, timely, and effective decisions to drive the project forward. The candidate should be able to analyse complex situations, consider various perspectives, and choose the best course of action to resolve issues and make progress. 

Engagement: 

· Coordination and facilitation of effective communication and collaboration among all parties involved, including staff, partners, and the evaluation agency. 

· Build and maintain strong relationships with a diverse range of internal stakeholders, including the Programmes and Delivery Directorate, Technology and Data team and Communications 

· Collaborate with the Data Compliance team to ensure adherence to data integrity and security standards

· Prepare and present regular updates to senior management and the funding body, highlighting key findings and progress. 

Delivery: 

· Conduct regular checks and audits to ensure data quality, completeness, and integrity.

· Work closely with the evaluators to address any discrepancies or issues identified during data collection or analysis. 

· Develop a how-to-guide for future impact evaluations for the charity and design a knowledge transfer tool during the course of the project

· Develop and implement processes for data validation and verification to improve accuracy and reliability. 

· Adherence to data compliance, standards, guidelines, and best practices to ensure our data integrity and consistency. 

· Ensure safeguarding best practices are embedded in all organisational activities. 

 Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.

 Skills / Experience / Knowledge:

Essential

· Minimum of 5 years of experience in evaluation, impact or a related field. 

· Knowledge and experience of both quantitative & qualitative research and evaluation methods, tools and techniques 

· Highly numerate and computer literate, including advanced Microsoft Excel and PowerPoint skills, as well as a wider range of project management, CRM and internal communication tools 

· Experience in analysing, interpreting and presenting data; Familiarity with evaluation methodologies and best practices 

· Strong verbal and written communication skills 

· Detail-oriented with a commitment to accuracy and quality 

· Able to develop and lead strong internal and external relationships 

· Proactive and positive problem solver, self-starter and start-finisher 

Desirable

· Knowledge of the specific sector related to the funding (e.g., education, technology, community development, careers education/employability). 

· Skill in developing training and professional development programmes to build the capacity of staff and partners to contribute to impact and quality efforts. 

· The ability to identify innovative approaches and technologies that can enhance impact and quality for the charity in the long term

· Familiarity with quality assurance frameworks

Speakers for Schools Values

PASSION: 

We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: 

We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: 

We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: 

We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: 

We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

 Benefits offered at Speakers for Schools:

· 25 days annual leave plus bank holidays and option to purchase annual leave

· Morning of your birthday off

· Pension scheme

· 3 voluntary days per year

· Wellbeing programme

· Enhanced maternity/paternity/adoption package

· Subsidised office furniture

· £500 a year training allowance

Diversity at our core

Speakers for schools is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us.

The Application Process:

Please apply as soon as possible by submitting your application through our recruitment portal.

The deadline to submit your application is 21st July 2024 at 23:59.

 We will be interviewing on a rolling basis, please apply as soon as possible to avoid disappointment. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Speakers for Schools is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

 If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful.

Refugee Action Kingston (RAK) is an independent charity dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a holistic service which includes advice on welfare, benefits, and immigration, alongside education, counselling, and career guidance.

In 2023/24 we supported 2,036 people:

• 1,171 clients accessed advice and advocacy services, including immigration advice
• 305 accessed ESOL classes
• 250 children supported through after school and family support services
• 61 people supported through our counselling service

This is an exciting time to join RAK at the start of the new fundraising strategy for 2024-2028. RAK currently has a successful grant fundraising programme through a selection of statutory bodies, trusts and foundations, and recognises the need - and opportunity - to broaden and diversify its income generation streams. We are looking for a fundraiser to build on existing strengths within the organisation to broaden our income stream through corporate support, individual giving, major donors and social media fundraising campaigns alongside maintaining and developing our trusts and foundations funding. 

Our new Director, Elli Free, has 25 years’ experience supporting people seeking asylum and substantial fundraising experience. Elli is looking forward to working collaboratively with the new Fundraising Manager to ensure RAK sustains its work in Kingston and reaches into neighbouring boroughs.

What we can offer you

• Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year
• A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards
• A collaborative approach to meeting fundraising targets working with our Director and Partnership and Digital Marketing Coordinator
• Hybrid work or remote working according to your need on a £45k FTE regardless of location
• Flexible part-time working hours with a paid half hour lunch break included
• A committed community in Kingston that supports RAK through volunteering, sharing information about our work and donations
• Real potential for fundraising growth and a clear and deliverable strategy already in place
• Training and development opportunities

Purpose of the role

As Fundraising Manager, you will lead the fundraising functions of the charity to generate income, meet organisational targets, and ensure development opportunities are effectively maximised. Working with the Director and programme teams, you will develop and write competitive bids, growing capacity and securing income for 24/25 and beyond. We are focused on multi-year bids and opportunities that deliver the best outcomes for our client community. As a client-led organisation, we strive to meet the needs of our clients and deliver impact-focused programmes.

The Fundraising Manager will have proven experience of successful grant writing and demonstrate a track record of fundraising achievements across multiple income streams.

Main areas of accountability

Fundraising - general

• Writing and submitting bids, tenders and proposals to ensure income targets are met in line with performance objectives
• Responsibility for the development and the implementation of RAK’s fundraising strategy, in line with organisational strategy and resources
• Providing stewardship to existing donors and supporters to maximise income and ensure long-term funding relationships
• Contributing to the monitoring and evaluation of the impact of the services provided at RAK

Trusts and Foundations, Statutory Funding

• Securing regular income by producing and submitting appealing fundraising applications to trusts and foundations as well as statutory funding
• Researching, monitoring, and identifying new funding opportunities for the development of existing or new services and organisational capacity
• Reporting to funders in line with funding criteria, objectives and the specified outcomes conditional to the funding

Individual Giving

• Ensuring that donations are acknowledged in an appropriate and timely manner in line with the stewardship policy
• Managing the charity’s supporter database and online donations
• Developing an excellent supporters’ journey via digital means and channels
• Preparing appealing fundraising campaigns and cases for support to the general public
• Working with the Partnership and Digital Marketing Co-ordinator to maximise income from social media channels and other digital channels
• Keeping up to date with professional best practice and recent trends, identifying developments that impact the organisation, and sharing knowledge appropriately across teams and departments

Corporate Giving

• Leading the expansion of RAK’s corporate giving initiatives, identifying and developing opportunities for engagement, and achieving the corporate income target
• Managing the Partnership and Digital Marketing Coordinator, whose primary focus is on corporate giving

General Duties

• Undertaking any other related duties as required and appropriate to the role.

All posts working for RAK require an understanding of the needs of people who are seeking asylum and those with refugee status. In addition, we require a strong commitment to equality, diversity and inclusion from anyone who works for us.

Person specification

We are looking for a candidate who can demonstrate the following skills and experience:

Essential

• Significant fundraising successes, preferably across different income streams
• Persuasive written and spoken communication skills
• Experience and competent use of fundraising CRM system
• A strong track record of achieving established targets and KPIs
• Excellent leadership and management skills
• Experience of delivering effective stewardship for a variety of stakeholder audiences
• A track record of managing budgets, complex report writing and data analysis
• Knowledge and experience of using digital fundraising tools and resources to maximise fundraising income
• Good time management skills including good sense of priorities and project development timelines
• Knowledge of the regulatory frameworks for fundraising activity for charities in the UK
• Commitment to working within an equality and diversity framework

Desirable

• Understanding of the challenges faced by those seeking refuge in the UK, and a commitment to assisting the integration of clients into the local area
• Experience of developing and building high-value partnerships
• A track record of managing budgets

Our workplace

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.

Our values are clearly set out in our RAK Strategy 2023-28.

RAK is an equal opportunities employer.  We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds;  LGBTQ+ communities; with disabilities; and neurodiverse communities.

Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please use the contact details on our website to get in touch.

RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

The Model of Care and Quality Improvement Officer role is all about making sure that the care and support models developed and implemented by the National Gambling Support Network (NGSN) are effective, efficient and of high quality. The post holder will support the work around the current and ongoing development of the model of care to make sure that the NGSN is delivering against best practice and evidence-based interventions, supporting quality improvement.  

You'll be working with the Quality and Performance Manager and providers to: 

• Develop and implement an NGSN model of care. 
• Monitor quality and performance standards as part of the commissioning process.
• Support the tracking of the evaluation and delivery of related project milestones.
• Work with colleagues so that findings of good practice and/or lessons learnt are built into future service planning, delivery, and improvement.
• Work with colleagues to build capacity, quality and continuously improve performance standards within GambleAware and commissioned services. 
• Provide quality and performance information of the peer review process, contributing to interim evaluation reports and outputs where appropriate. 

We're looking for someone with good knowledge of healthcare delivery models, and experience in applying quality improvement methodologies to drive measurable improvements in healthcare outcomes. You'll need a track record of successfully supporting the development of quality improvement projects from conception to implementation. And you'll be a great communicator and know how to work with and engage people.           

We're asking for a lot, and in return we're offering a range of benefits that support employee wellbeing and that make GambleAware a great place to work. 

Training and Partnerships Officer

Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024

Salary: £22,400 pa (pro rata to £28,000 FTE)

Job Reference: TPO1 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn.  CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.

CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.

The role

Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer. 

The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills.  The main responsibilities of the role include:

• To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
• To support successful contract and stakeholder management related to the training partnerships and training contracts.
• To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.

The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role. 

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• The option to buy up to 5 days' additional annual leave
• Cycle to work scheme
• Contribution to eye tests and flu jabs

Registered Charity No 313014

Are you passionate about making a positive impact on people’s lives? Do you thrive on providing empathetic and meaningful support to those facing challenges? If yes, come join the team!

About the role:

Floating Support Workers in the Westminster Service will be part of a large, dynamic team providing an effective and empowering service to vulnerable clients across a variety of tenures.

You will be responsible for delivering person-centred, psychologically informed support to a range of individuals, with varying needs, to enable them to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. The work you undertake will really make a difference to people’s lives.

All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic.

The Westminster Floating Support Service is funded by the Westminster Council to provide flexible housing related support in order to enable Clients to continue to live independently within their own home, regardless of tenure type. The service is delivered in a manner that is respectful of service user’s racial, cultural and/or religious backgrounds and respects individual dignity. The support provision operates as part of an overall network of support and care for clients working closely with other professionals involved in the support and care of the individual.

All staff are provided with continuous learning opportunities and SHP provide a comprehensive inhouse training programme.

About you:

• Understanding of how to support clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.
• Experience of working in a client-centred support service working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
• A demonstrable level of experience and/or understanding of the range of approaches appropriate to working with issues such as substance use, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness, offending, antisocial behaviour, social isolation, domestic violence, gang-related issues, young parents, leaving care and learning disabilities.
• Able to evidence experience of delivering on the principles underlying a quality service, which is client-focused and with a proven ability to empower clients.
• The ability to be self-motivating and manage time effectively, prioritising different areas of work according to need to ensure deadlines are met while maintaining work of a high standard.
• The ability to use a computer to input data accurately, to communicate effectively through emails and to produce good quality minutes of meetings, client notes, letters and reports.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 14th July at midnight

Interview Date: w/c Monday 22nd July 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

Do you have the skills and qualities needed to provide horticultural and garden based therapy to adults with a range of complex support needs at our sites across south west London.

We are looking for an enthusiastic and experienced horticulturalist/gardener to join our team based at the Stud Community Garden and Nursery in Richmond.

As a values based employer we will expect you to shape your work and responsibilities around the charitys key values of  partnership, independence, empowerment, sustainability, professionalism and recognition.

You will have a clear sense of the benefits that garden based therapy can provide to someone with complex needs. And will bring with you a commitment to enhancing the experience of those referred into or using our services on the basis of the individual preferences, strengths and skills.

As the post holder you will:

• Provide those using our services with a person centred approach that maximises the impact of our horticultural support resources on their knowledge and abilities.
• Deliver interventions that apply horticulture as both a therapeutic and sensory development tool
• Work as part of a team to prepare and deliver garden-based activities at both our community garden and our day based services in Wandsworth
• Maintain and care for our community garden and other operating environments with garden maintenance and client based support needs.

Are you an experienced and versatile communications and events professional? If you’re eager to work in a dynamic, fast-growing membership organisation committed to improving sustainability in the sugarcane sector, we would love to hear from you.

In this exciting role, you will be responsible for producing content about Bonsucro and its members for our different communications channels, developing engaging social media assets and running our communications campaigns. You will also provide logistical and communications support for our in-person and virtual events. The communications and international events that you create play a foundational role in building Bonsucro’s global profile and promoting our mission.

Climate change, human rights, farmer livelihoods, women’s empowerment, pesticide reduction, and water use are just some of the critical topics this role will be communicating on.

Bonsucro is the global sustainability platform and standard for sugarcane. Our purpose is to collectively accelerate the sustainable production and uses of sugarcane. We work with people and organisations across the sugarcane supply chain, including small scale farmers and some of the world’s biggest brands.

We are looking for someone with a good range of experience and a passion for communications. You are versatile and highly organised and comfortable working in a busy environment with multiple concurrent tasks, deadlines and activities. Ideally, you will be a confident writer, able to understand technical information and translate it into accurate and engaging copy for multiple platforms. Most importantly, you will be excited to learn about Bonsucro’s work and contribute to engaging our stakeholders through effective communications.

Key responsibilities

Content, channels and events

• Produce well-written engaging copy, distilling complex technical material into easily digestible articles, blogs and other content pieces for a range of audiences
• Organise, schedule and create high quality targeted content across multiple channels (web, email/newsletters, social media and videos) and for a range of digital campaigns
• Commission consultants to provide content, proofread and edit material for publication
• Maintain and update our website, including working with an external web agency to resolve issues or address more complex requests
• Oversee Bonsucro’s internal communications related to the activities and operations of the communications team, to ensure that relevant information is shared across the organisation
• Support development of events programme and write website content for webinars and in-person events
• Draft and design event marketing material and liaise with sponsors
• Coordinate event logistics and lead on evaluation of events and provide recommendations for improvement
• Provide guidance on regional-led communications activities such as webinars, support campaigns and tell regional stories to ensure consistent messaging

Branding and monitoring

• Act as guardian of the Bonsucro brand, supporting colleagues in producing high quality communications within brand guidelines
• On a monthly basis, collect, organise and share data on the performance of our communications activities and outputs against pre-agreed metrics
• Manage and update communications asset library, such as photographs, presentation decks, member logos and reports so that staff can easily access the resources they need
• Provide assistance to team in preparing presentations to ensure consistency in messaging and branding
• Liaise with and supervise external contactors

Person Specification

Essential criteria

• Significant experience in communications and social media activities in a professional environment
• Excellent written and spoken English language skills
• Proven copywriting ability with a track record of taking complex or technical topics and making them accessible to a range of audiences
• Proficient with and prior use of graphic design software (e.g. Adobe, Canva), IT-based and web systems (Wordpress, Mailchimp and Salesforce )
• Strong organisational skills and time management
• Confidence in delivering administrative and logistical tasks
• Creativity and ability to take initiative
• Prior experience organising events and/or webinars
• Affinity with social and environmental sustainability issues
• Excellent interpersonal and teamwork skills
• Good attention to detail

 Other desirable criteria

• Ability to speak and write either Spanish or Portuguese
• Familiarity with sustainable agriculture and / or voluntary sustainability standards
• Prior experience working with membership organisations and/or in an international team
• Track record in media relations

Application process

Please note that we are operating a rolling application process and will consider applications as they come in. We will arrange initial screening calls with suitable applicants on an ongoing basis and are looking to hold first formal interviews w/c 15 July.

We aim to enrich people’s quality of life by relieving symptoms such as pain, breathlessness and other distressing problems through the skills of our experienced, caring teams. 

The Butterfly Hospice Trust is seeking a dynamic and visionary Chief Executive Officer to lead our organisation into its growth and next phase of our exciting future.

Role responsibilities:

•  Leads and delivers on the strategic direction of the Trust, ensuring the vision and objectives are clearly documented and regularly communicated to all relevant parties, both internally and externally.
• Maintain an understanding of key projects within the Trust’s portfolio. 

• Foster a collaborative and supportive work environment where all employees can flourish and have a sense of purpose.

• Lead the effective and efficient delivery of the Trust’s programmes, identifying new partnerships and business development opportunities. 

• Represent the Trust externally, shaping its image and reputation through regular interaction with the Lincolnshire ICB, Health partners, Voluntary Engagement Team, the media and the public.

• Oversee the financial performance of the Trust, ensuring its financial health and sustainability. 

Employee Benefits:

• 30 days of annual leave + Bank Holidays
• Free Parking

For the full job description, please see the attachement below.

Homemaker Southwest provides independent advice and support to people who require help in finding, setting up or maintaining accommodation throughout Devon.

As a Money Advice Caseworker, you will be responsible for delivering high quality support services to clients across Devon, by telephone and face-to face, to sustain tenancies and prevent eviction wherever possible, with due regard to Homemaker’s policies and procedures.

You will have experience providing money advice to individuals at risk of homelessness and contemporary knowledge of debt solutions and welfare benefits.

Important qualities include strong communication skills, the ability to work independently and empower others, and the capacity to simplify complex information for clients. While most appointments will be conducted over the phone, some clients will require in-home visits, so the job demands flexibility to travel and work from different locations, necessitating the use of a personal vehicle

MAIN DUTIES AND RESPONSIBILITIES

 Work with clients

• Ensure that clients receive a prompt and professional service.
• Provide advice and assistance through a range of channels: face-to-face, by phone, or by email. Seeing clients in office and at outreach locations and visiting clients in their own homes as required.
• Receive and respond to referrals from identified agencies in accordance with prevailing guidelines/funding.
• Provide support to clients including preparing accurate financial statements, budgeting advice, progression of debt options, advising on court proceedings for debt recovery and repossessions, and income maximisation to ensure take up of benefits and options such as backdating, overpayment and sanction challenges, appeals and representation if required.
• Keep the client at the centre of every case; check the client’s understanding and communication needs, agree on an action plan with clarity on who is doing what, encourage the client to be involved with actions as appropriate, keep the client informed of progress of case, and ensure cases are concluded in a positive way.
• Communicate and negotiate on clients’ behalf with third parties as appropriate.
• Give support in the sustainment of any tenancy, as appropriate.
• Ensure clients understand the terms of any tenancy or other legal obligation entered, or about to be entered into.
• Take a holistic approach to issues presented and signpost/refer to other services to help ensure that the advice and other support needs of the client are addressed appropriately.
• ·Ensure clients are encouraged to give feedback on the service they receive and take on any comments on ways we could improve the service.

Networking/Partnership

• Work closely with partner agencies
• Promote the services of the organisation to local housing, justice, social welfare, government agencies and other stakeholders.
• Contribute knowledge, expertise and ideas to appropriate local forums.

Administration

• Set up and maintain casework and other admin systems in accordance with organisation specifications.
• Maintain agreed monitoring and outcome information for commissioning agencies and internal management purposes.

Professional development

• Keep up to date with legislation, case law, and good practice in debt and welfare benefits advice, attending appropriate training courses, using online resources and reading relevant publications.
• Attend meetings as required by manager.
• Participate in staff development programmes, supervision and performance management meetings.

General

• Uphold the aims and principles of the organization.
• Comply with all the organisation’s published policies and procedures with attention to Health and Safety, Risk Management, Confidentiality, and Equal Opportunities.
• Comply with organisational, statutory and legislative requirements.
• Maintain regular contact with colleagues in Homemaker Southwest.
• Undertake other such duties as may be required to ensure the effective delivery and development of the service.

The Miscarriage Association is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience. 

We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers. 

We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reaches even more people affected by this often-heartbreaking experience.

We are now looking for a Head of Operations and Service Delivery to help us develop and deliver our core support, information and training services in line with our new three-year strategy. Working alongside the CEO, you will contribute to the charity’s strategic vision and plans and help to translate these into operational activity and KPIs.

Managing a staff team of four, you will be responsible for ensuring the expansion and smooth running of our helpline, live chat and other direct contact services, putting in place effective systems to measure the quality and impact of these.

You’ll oversee the volunteers’ strategy and programme and manage and develop our training offer for health professionals and employers, working with the staff team and freelance support to deliver these.

Working alongside the support and communications team, you will also oversee the production and distribution of our highly regarded patient information leaflets, ensuring they are regularly reviewed and updated.

You will also support the CEO in day-to-day operations of the charity: liaising with our IT, telecoms and other suppliers; reviewing and updating, where necessary, HR policies and procedures; looking after day-to-day financial processes; and general risk management.

We are looking for a Cinema Manager to build and run our brand new service at Alder Hey Children’s Hospital. MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. 

MediCinema Manager (Band 3) 

Reports to: National Cinema Manager

Manages: Deputy Manager (in due course), nurses and volunteers

Location: Alder Hey Children’s Hospital, Liverpool

Terms: 35 hours per week (5 days)

Salary: £34,749

Benefits: 27 days annual leave, plus bank holiday equivalent, + 5% employer pension contribution

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. Patients are looked after by trained volunteers who accompany them to and from the cinemas, and by two nurses who are present at each inpatient screening. In addition to our regular inpatient screenings, in 2023 we introduced new Tailored Screenings for specific patient communities, working closely with the patients and clinical teams to co-design experiences that meet the specific needs of each group. We also routinely hold personal screenings for patients who are unable to mix with other patients, are receiving palliative care or are in other sensitive situations. Through our long-standing strategic partnership with Disney, we also design and provide activities on wards and in the MediCinemas as part of our ‘Moments that Matter’ (MTM) programme.

Our cinema-based health programmes make a real impact during challenging times, shown by our regular feedback surveys from attendees.

· 99% agree MediCinema makes a positive difference to their hospital experience

· 93% agree MediCinema reduces stress and anxiety

· 90% agree MediCinema supports mental health and helps people cope

· 88% agree MediCinema helps support recovery

· 55% agree MediCinema helps to reduce pain

MediCinema provides a warm, welcoming and safe place that enables patients to escape the ward and have much needed breathing space - to have quality time together with loved ones, connect with the wider world, and forget their pain. From all our impact evaluation and with over 24 years’ experience, we know this equips people with the tools to navigate the stress and difficulties that come with illness, to create positive memories, positive healthcare experiences, and to help build resilience.

Alder Hey Children’s Charity

We are working in partnership with Alder Hey Children’s Charity to bring a brand new MediCinema to Alder Hey Children’s Hospital in 2024. The Alder Hey Cinema Manager will be an employee of MediCinema, but the role will be funded by Alder Hey Children’s Charity.

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families they care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of their amazing young patients. This includes the funding of specialist medical equipment to ensure brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety for young patients. They also fund a range of programmes and special projects such as ward musicians, their on-site magician and the play specialists they have on every ward.

The Role

We are looking for a Cinema Manager to build and run our brand new service at Alder Hey Children’s Hospital.

The post-holder will build their team of nurses and volunteers and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run four regular inpatient screenings each week – exact times and dates to be agreed with all stakeholders, but will include evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

The role of the Cinema Manager is essential to ensure the effective delivery of our service. Based at Alder Hey Children’s Hospital the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing links with hospital staff to ensure the service is widely advertised and utilised.

The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.

Service Delivery

• Deliver a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
• Be responsible for:
  • Marketing the service throughout the hospital, organising collecting and returning patients, and for safety and care in the cinema itself.
  • Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
  • Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
  • Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
  • Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
  • Keeping accurate monitoring and operational records, including contacts and database updating as required
• Collate, analyse and report back on agreed metrics and KPI’s
• Support with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
• Manage the local roll out of any new type of screenings we embark on, such as our Applied Screening initiative.
• Support the delivery of our complementary bedside services, such as our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include managing recruitment and creating monthly rotas.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, and building key relationships with hospital staff and our partner Alder Hey Children’s Charity.
• Develop and manage effective partnerships throughout the hospital and community.
• Represent the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include supporter events, live performance and other relevant activities.

Administration and other duties

• Provide holiday or emergency screening cover when required.
• Manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
• Contribute to the strategic development of the MediCinema at Alder Hey, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with a good attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced DBS check, which we will arrange.

How to Apply

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Applications should be your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).

Please note applications will be anonymised.

Closing date for applications: Midday, 8th July 2024

Interviews: w/c 15th July 2024

MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer. If you require any adjustments in the interview process please let us know.