Programme Manager Jobs in Merseyside

MOVE Against Cancer (MOVE) is a charitable organisation inspiring, supporting, and empowering people to move against cancer. 

The Chief Executive Officer (CEO) will lead MOVE Against Cancer in its next phase of growth, ensuring that our programmes continue to make a meaningful impact in the lives of those living with and beyond cancer. The CEO will be responsible for the development and execution of a comprehensive strategy to ensure the organisation’s financial growth, programmatic excellence, and alignment with its mission. This role will require a visionary leader with experience in charity management, HR, fundraising, strategic planning, and navigating the dynamic landscape of cancer support.

CEO - KEY RESPONSIBILITIES

Income Generation & Financial Responsibility

Lead the development and execution of MOVE Against Cancer’s income generation strategy across a diverse range of funders, including trusts and foundations, business partnerships, individual and community fundraising. Create and manage a realistic, achievable annual budget, ensuring that all financial performance aligns with organisational goals. Monitor and report on the organisation’s financial performance, providing regular, accurate updates to the Trustees. Develop relationships with current and potential funders, reporting back on the impact of their donations and securing further financial support. Identify new opportunities to diversify and maximise income streams to support organisational growth, ensuring that the charity can meet its long-term goals. Oversee compliance with fundraising regulations, ensuring that all fundraising activities adhere to legal and ethical standards. Ensure monthly financial reporting and performance tracking, reviewing risks, and taking corrective actions as necessary.

Strategy

Lead the sustainable growth of MOVE Against Cancer, ensuring that the organisation adapts to the evolving landscape of cancer support and related sectors. Work with the Board to regularly review and refine the organisation’s strategy, ensuring it remains responsive to external changes and opportunities.

HR, Compliance & Infrastructure Management

Ensure compliance with all relevant legislative, regulatory, and policy requirements, including health and safety, Charity Commission guidance, safeguarding, and fundraising regulations. Oversee data protection policies, ensuring that MOVE Against Cancer meets all General Data Protection Regulation (GDPR) and data privacy laws. Develop and review organisational policies and procedures at appropriate intervals to ensure best practices and compliance with regulations. Establish a continuous improvement framework, gathering feedback and data to guide the organisation’s strategic direction and operational excellence. Coordinate with senior leadership to ensure that all services meet or exceed the expectations of funders, partners, and beneficiaries.

Stakeholder Relationships

Protect and enhance the reputation of MOVE Against Cancer by acting as the organisation’s spokesperson Actively seek collaborations and partnerships with other charities, NHS Trusts, and relevant statutory bodies to strengthen MOVE Against Cancers impact.

PERSON SPECIFICATION

Qualifications & Experience

Significant experience in growing and leading a charitable (or similar) organisation, with a proven track record of success in expanding reach and impact. Previous experience leading a charitable (or similar) organisation, including strategic planning, governance, and financial management. Demonstrated experience in leading and executing a comprehensive fundraising strategy, including managing major donor relationships, grants, corporate partnerships, and community fundraising campaigns. In-depth knowledge and experience of cancer support services and the challenges faced by people living with and beyond cancer, including their families. Strong track record of working collaboratively with internal teams, partners, and stakeholders to achieve shared goals. Excellent communication, public speaking, and relationshipbuilding skills, with the ability to engage a variety of stakeholders including funders, healthcare professionals, and the public.

Personal Attributes

Visionary, strategic thinker with the ability to lead a diverse team and create long-term value for the charity. Strong commitment to the mission of MOVE Against Cancer and a passion for improving the lives of those living with and beyond cancer A passion for movement and physical activity, with the motivation to promote its importance Strong interpersonal skills, able to build trust and credibility with a wide range of stakeholders. Committed to diversity, equity, and inclusion, with the ability to create an inclusive environment within the organisation.

How To apply:

Produce a document no longer than 2 sides of A4, outlining why your skills, experience and personal motivation make you the right person for this role. Please also attach your CV. We discourage the use of AI to write your application. Please provide name and contact details of two referees that we would contact if shortlisted. Please use your name in the subject header of the email and the file name of the document. Please send these to recruitment email, which is in the job pack

Closing date to apply for this role is Wednesday 19th March If you would prefer to submit your application in an alternative format, please feel free to choose your own approach to convey the information requested.

Equal Opportunities and Diversity Statement: MOVE Against Cancer is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

Key Application and interview information:

Interviews will take place in Manchester and will include a stakeholder meeting.

Data Protection Statement

For information about how we use your data, please contact us.

Safeguarding

Move Against Cancer is committed to ensuring the safety and wellbeing of all individuals who participate in our programmes and all staff and volunteers. Successful candidates will be required to carry out a disclosure and barring check. 

The NSPCC's mission is to end cruelty to children in the UK.  In order to carry out its charitable work and achieve its strategic objectives, the NSPCC must communicate efficiently and effectively with the maximum possible impact, relevance and emotional resonance to engage all key audiences including supporters, professionals, service users, volunteers and the public across a variety of channels. 

The prime purpose of the NSPCC's Marketing and Planning team is to deliver timely and effective best practice marketing and compelling strategic insight driven marketing priority campaigns and propositions, working in partnership with several teams including other teams in marketing and planning,  brand and content, media and internal comms.

Could you be our next Associate Head of Communications Planning and Insight?  We are looking for someone with strategic planning skills, strong leadership, project management and influencing skills are essential due to the need to engage a diverse range of key stakeholders, to work collaboratively across the organisation. 

Job purpose

• Leadership facilitation across all marketing and communication for the organisation to ensure external comms deliver against key goals: Brand Awareness and Consideration, Give Time, Give Money, Use our free and paid services. Ensuring external communication is audience led.
• Support teams from across the organisation to operationalise this plan within our organisational communications planning process.
• Manage the marketing and communication directorates business planning process to set the annual plan for the directorate and report back on the plan on a quarterly basis.
• Lead on the management of the supporter experience team, who deliver support journeys for the organisation. Play your part in the new supporter centricity programme.
• Oversee an organisation's marketing research and consumer insight strategy, and ensuring the application of insight to supporter engagement, marketing and communication strategies.'

 About you

We are looking for someone with 

• Evidence of a substantial track record of success in working in strategic marketing, insight and planning, dealing with a wide range of marketing disciplines including through the line campaigns, digital and social influence.
• Substantial experience of strategic marketing and communications planning and financial planning. Including the use of strategic frameworks to support the strategic communications planning.
• Excellent ability to plan, monitor, and implement major projects to agreed deadlines often with conflicting priorities.
• Oversee an organisation's marketing research and insight strategy, and ensuring the application of insight to supporter engagement, marketing and communication strategies..

Could this be you? You'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.

Balmer Dawson Executive Search is delighted to partner with Mellon Educate in their search for an experienced Grant Writer to join their successful organisation. 

Mellon Educate is an Irish-based African development charity founded by Niall Mellon in 2002. From the enormous collective effort of their volunteers, in conjunction with the South African government, they have built houses for 250,000 homeless people in South Africa’s townships.

In 2013, the charity redoubled its commitments to those less fortunate in Africa, pledging a 10-year education development programme to provide better education to more than 100,000 African children. 

Mellon Educate wishes to recruit a Grant Writer on a part-time OR full-time basis with specific experience and a proven track record of success in educational grant applications in Sub-Saharan Africa from medium and large sized international funders, sovereign donors, corporate and philanthropic foundations and institutional donors.

Role Purpose:

This is a brand-new position that has been created to increase Mellon Educate’s capacity to secure grants on a global scale. The Grant Writer will be responsible for identifying suitable funding opportunities and coordinating, preparing and writing funding applications.

The successful candidate will work with colleagues to develop and implement Mellon Educate’s strategic approach to funding against agreed key performance indicators. This role requires an enthusiastic self-starter, with good knowledge of educational grant-writing, exceptional persuasive writing and organisational skills and a good knowledge of the South African education system.

Key Responsibilities: 

• Responsible for identifying, preparing, producing and submitting grant applications and funding proposals. 
• Writing and editing high quality and compelling content for competitive proposal processes and other fundraising materials as required.
• Researching, exploring and identifying new grant and funding opportunities which support Mellon Educate’s current strategic objectives. 
• Gathering, analysing and synthesizing proposal inputs and co-ordinating and reviewing content from all contributors. 
• Building and maintaining a database and schedule of grant opportunities and grant application materials. 
• Establishing and maintaining effective working relationships across the organisation to ensure that grant management is fully embedded. 
• Building strong strategic partnerships with funding organisations and donors. 
• Working with colleagues to support all of Mellon Educate’s fundraising work, including trusts, foundations, major gift, legacy giving, and capturing stories of change to demonstrate impact to funders. 

Essential Skills and Core Competencies : 

• Proven track record of success in educational grant writing in Sub-Saharan Africa
• Demonstrated education related expertise
• Knowledge of the South-African education system (a distinct advantage)
• Keen understanding of the challenges faced by countries in the developing world
• Experience securing grants from Sovereign funders
• Evidence of success in securing medium and large-scale educational programme funding in the developing world
• Exceptional writing, editing and literacy skills. 
• Ability to write clearly and concisely, producing compelling narratives. 
• Excellent attention to detail. 
• Proven organisational skills.
• Strong capacity to use ICT to improve efficiency and information-sharing across the team. 
• Capacity to work under pressure to tight deadlines. 
• Capacity to prioritise effectively and manage time well. 
• Strong communicator and team player. 
• Enthusiastic and disciplined self-starter, with a target driven approach. 
• Strong financial literacy with competency to plan, manage and track grant expenditure. 
• Skilled relationship and network builder. 
• Flexibility, creativity and a positive work attitude. 
• Track record of producing high-quality grant applications, documentation and presentations. 

Remuneration:

• Salary will be in the region of €50,000 + DOE (depending on experience) on a full-time basis or pro-rata on a part-time basis

Application process:

To apply, please submit your CV and Cover Letter (maximum one page) in MS Word format  (outlining how your motivation, experience and skills fit this role profile) for the attention of  BOTH Gilly Balmer and Zena Dawson at Quick Apply button provided.

Closing Date:

The closing date for applications is Monday 24th February by 5pm (GMT)

This is a one off opportunity to work for one of the most amazing charity communities….the family of Air Ambulances. The role is home based and while we say full time we have a strong track record of offering flexibility to the right candidate. While experience of events is desirable if you have experience elsewhere and can demonstrate the transferability of these skills then we want to hear from you. 

Air Ambulances UK

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day. See our website for more information.

Purpose of Post

The Membership and Events Lead will play a pivotal role in our membership programme and the events calendar that supports our membership offering. Working alongside the Membership and Events Manager the post holder will deliver the membership engagement strategy, help to recruit and retain new members and work on AAUK events.

Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at sector specific exhibitions. The current membership portfolio includes local air ambulance charities, air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

· In collaboration with the Membership and Events Manager and the wider team, work towards the successful delivery of a calendar of events, taking ownership and accountability of any assigned events.

· Help to develop the sponsorship pipeline for key events in collaboration with other key members of the Income Generation team to ensure all opportunities for sponsorship are maximised.

· Conduct research and planning for UK events, covering areas such as venues, suppliers, routes and risk assessments.

· Assist with the management of finances for assigned events, negotiating best rates with suppliers, placing orders and processing invoices.

· Lead on selected events and work effectively with colleagues on project groups to deliver successful events. Prepare event briefs and support with marketing materials.

· Project management of other AAUK events and attendance at other relevant stakeholder events.

· Acting as a point of contact for when required to attend stakeholder events.

Membership

· Serve as the primary point of contact for active members and prospects, building and nurturing long-lasting relationships.

· Create and manage a membership pipeline. Steward, and pitch to prospective new members from this pipeline.

· Effectively promote membership benefits and ensure they are utilised across the membership.

· To assist in the running of AAUK knowledge sharing and networking forums.

Members Hub

· Produce and manage engaging content for members on the AAUK Membership Hub.

Other

· Be flexible and carry out any other associated duties that may arise, develop, or be assigned.

· Report and present to the AAUK Board when necessary.

· Support and promote diversity and equality of opportunity in the workplace.

· Comply with legal requirements for income generation general activities including GDPR, The Fundraising Code of Practice and others.

Essential Skills

• Experience with strategic event planning and execution

• Proven experience in account management, sales, customer success or a client-facing role

• Ability to engage, motivate and inspire key stakeholders.  

• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously

Desirable Skills

• Experience of working within a membership organisation, charity or similar.

• Ability to identify, build, and manage a pipeline of diversified leads from various channels.

• Excellent presentation skills, particularly at senior executive levels.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

Are you a strategic thinker with a passion for building high-impact corporate partnerships? Our Marketing & Communications team is looking for a Corporate Partnership Marketing Manager to develop and execute powerful communication strategies that amplify our partnerships, extend our reach, and create meaningful engagement with key audiences.

As the Corporate Partnership Marketing Manager, you'll take the lead in shaping and delivering strategic marketing and communications plans for high-profile corporate partnerships, including Superdrug, SPAR UK, the Gas Distribution Networks, and the National Garden Scheme.

Reporting to the Senior Marketing Manager, Marketing Campaigns, you'll collaborate across internal teams and work directly with corporate partners to craft compelling narratives, drive impactful campaigns, and ensure seamless integration of partnership activities across all channels. Your work will not only strengthen brand alignment but also help us reach more people affected by dying, death, and bereavement.

Main responsibilities:
- Create and execute communication plans that maximize visibility and engagement for our corporate partnerships.
- Work closely with PR, social media, content, creative, and paid media teams to ensure seamless marketing integration.
- Develop engaging narratives and marketing materials to showcase the impact of our partnerships.
- Act as a trusted advisor to corporate partners, providing expert marketing and communications guidance.
- Drive media coverage and leverage key brand moments to enhance awareness and engagement.
- Track and report on key marketing KPIs to refine and optimize partnership strategies.

Key Criteria:
- Proven expertise in integrated marketing campaigns. Experience in corporate partnerships, charity partnerships, or commercial organizations would be preferred.
- Ability to build strong relationships at all levels and influence key decision-makers.
- Strong understanding of digital, media, and brand partnership strategies.
- Ability to develop compelling brand narratives and problem-solve complex challenges.
- Adept at managing multiple projects, priorities, and stakeholders simultaneously.
- Experience in tracking marketing effectiveness and adjusting strategies accordingly.

Please see the full job description .

Application & Interview Process:
- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Feb 23, 2025.

Salary: £35,530 - 39,474 per annum
Contract: Permanent, full-time (35 hours per week)
Location: Home-based with occasional travel. You can work from our offices in a hybrid model if preferred.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Main function of job

This is a key role in the Bereavement Support Service. The team provides a wide range of services, including the Helpline, online enquiries, online community, Family Days, and online and printed resources.

The aim of this post is to provide consistent, high-quality emotional support to bereaved families who seek support from the Lullaby Trust.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

To be the primary contact for the bereavement support services.

To cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

Proactively engaging with bereaved families through social media and other online platforms.

Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy

Send materials to bereaved contacts, including bereavement packs and follow up e-cards,  and ensure all paperwork and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

Ensure any messages on Bereavement Support FB Groups are monitored and advice is given via befrienders where appropriate

To arrange face to face events for bereaved families including family days, York Carol Service and memorial events to an agreed programme.

Work with the Engagement Team around social media bereavement support posts.

 2. Respond to all enquiries regarding the Care of the Next Infant (CONI) programme.

Respond to CONI enquiries from families and professionals and pass referrals to the CONI team in a timely way.

Update the CONI spreadsheet on enquiries progress and outcome.

Ensure families are offered Bereavement Support

3 Manage the Befriender programme with the Head of Support and Information and deliver training to befrienders and support befrienders in their role.  

Support Befrienders in their work by maintaining regular contact and support, offering advice and guidance when required.

Keep Befriender records up to date

Allocate Befrienders when required, ensuring there is an even spread of work between the befrienders

To collate, finalise and send out the Befriender newsletter on a monthly basis in conjunction with other members of the Team

Plan and deliver befriender training to new and existing befrienders

Support befrienders in their role and deliver regular online catch up sessions.

Help with the organisation, administration of the Befriender Conference and other events, facialitaing sessions and presentations.

Support the administration and preparation of Befriender Training, attend and participate when required and assist with the new befriender digital documents.

5 Ensure the bereavement support services are promoted to bereaved families and professionals working with bereaved families

Assist with the facilitation of Bereaved Families’ Panel and running online sessions.

Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

Attend events as required to represent the Lullaby Trust’s bereavement support services

6 Ensure the records and services of the department are kept up to date

Ensure bereaved contacts are added and updated on Excel and Raiser’s Edge

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes including self-evaluation feedback.

Provide other administrative support to the team as required.

Other:

Attend and participate with External Supervision sessions.

Our Mission

We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring. We support young people to thrive at two key transition points – from primary to secondary school, and from university to employment.

What We Do

Working with housing associations and other local partners, we run free tutoring programmes for primary school children and their families, providing access to vital educational support to those who need it most. We're proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West. We hire, train, and pay inspiring university students – most of whom also come from low-income households – as tutors, providing them with meaningful, paid work experience and wider support to boost their careers.

Each year, our work gives hundreds of young people, parents and carers the knowledge, skills and confidence they need to maximise education and employment opportunities. Now, we’re looking for an ambitious, highly organised and proactive person to join us as our new Finance and Governance Officer!

Job Purpose

This is an exciting time to join our small and impactful team, as we embark on a new four-year strategy. To meet our ambitious growth goals while sustaining strong core operations and compliance with charity and company regulations, we need to increase support for the CEO and Senior Management Team (SMT) and bolster our financial and governance capacity. This role is critical to achieving our strategic objectives to reach more young people than ever before, sustain the quality and impact of our programmes as we grow, diversify our funding and partnerships, and strengthen TU’s operations, so all staff can thrive as we scale-up delivery of tuition hubs across existing and new areas.

The Finance and Governance Officer will work closely with the CEO and COO to ensure the smooth running of TU, acting as the “glue” for the wider team and managing the day-to-day financial, governance and operational processes that are critical to high-quality delivery, compliance and impact.

The Finance and Governance Officer will provide robust and timely financial management support to the CEO, to ensure income is received and expenditure processed in line with our budgets. You will be responsible for processing incoming and outgoing payments within our bank and accountancy software, ensuring good records are kept, and liaising closely with our external accountants to deliver monthly accounts. You will support the CEO to tighten up our financial oversight, processes and compliance. You’ll also play a critical role in making sure our brilliant tutors and classroom assistants are paid each month, working with the wider team.

With an ambitious new strategy and an increased Board of trustees, a core aspect of this role will be to coordinate excellent governance support, to facilitate strong non-executive leadership and challenge as we grow. This role will be an advocate for governance and performance monitoring within TU, ensuring the team contributes to Board papers and KPIs, and supporting the CEO to meet governance deadlines. You will also pitch in with frontline programme delivery at pinch points during the year - such as helping with daily lesson support from 4-6pm, helping with our annual graduation event, or monitoring incoming enquiries.

We are looking for a proactive and conscientious individual who is prepared to challenge themselves and their colleagues. You will need to be solutions orientated, creative and comfortable communicating with people both internally and externally. If you are passionate about the development of young people, processes and performance, and want to see your ideas and skills come to life and underpin our growth strategy, you’ll love it here!

Location of role

Candidate can be based in London, Liverpool or Manchester. 

Job Details 

Please see full details in the attached Job Description. 

Reporting to Choose Love’s Co-Director of Programmes and working closely with the Project Co-ordinator – Refugee Youth Leadership Council, the MEL Consultant will be responsible for developing, managing, and continuously refining all MEL activities for the Council. The Consultant’s efforts will ensure that young refugees’ perspectives drive the measurement of success, that safeguarding principles are upheld, and that genuine learning informs the Council’s evolution and potential replication.

Remote (home-based), Leeds office, or hybrid

£26,000 – £28,000 (pro rata to hours worked)

Part-time, 3 days per week

About brainstrust:

At brainstrust, our mission is to support people living with a brain tumour and their caregivers through every stage of their journey. Our services include a robust programme of support and information, developed to ensure our beneficiaries feel more in control, better supported, more resourced, and less isolated. We are expanding our successful programme of regular events—online and in person— to strengthen our community, share valuable expert information, and empower people with a brain tumour, and those around them, with coaching.

Role Purpose:

As Beneficiary Events Officer, you will curate and promote brainstrust’s revered events programme, which includes regular online webinars and support groups delivered by diagnosis, a growing portfolio of volunteer-led face-to-face meet-ups across the UK, and an annual in-person conference. This role is pivotal in creating a safe, supportive, engaging, enabling and energising environment for the people that need to be better connected, better informed and more confident on their individual journeys.

Deadline for applications is 5pm on 28th February 2025.

Download the recruitment pack to find out more and apply.

Are you ready for an adventure-filled role that makes a real difference? As a Youth Development Lead, you can expect to spend four days a week outdoors, delivering life-changing programmes to vulnerable young people, rain or shine. With activities like bushcraft, paddling, climbing, and hill walking, you’ll use your skills to inspire confidence and build resilience. Your hands-on approach will help break down barriers and empower young people to reach their potential.

Ideal candidates will have experience working with vulnerable individuals and delivering outdoor learning programmes. While your week will be spent mostly delivering sessions outdoors, expect one day a week at a desk planning sessions and recording data. If you thrive in dynamic environments and are passionate about supporting young people through meaningful, adventurous experiences, we want to hear from you!

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.

As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

We are seeking a dynamic and highly motivated individual with excellent communication skills.

You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.

You will provide support, guidance and information for people living with dementia and their carers in person and over the phone and signpost them to appropriate organisations in their area. You will also support our wider welfare activities.

Job Purpose

To plan, organise and offer a range of activities, outings and events for people living with dementia and their carers, working in collaboration with the Admiral Nurse, Welfare Officers and our Day Centre Team.

Provide support, guidance and information for people living with dementia and their carers and signpost to appropriate organisations.

Play an active role to support our welfare activities.

Use your business leadership skills to nurture the spiritual growth, personal development & social responsibility of children & young people.

About us

We are a provider of creative digital content for Catholic schools throughout England and Wales, with an ambition to expand our work into new areas. We use story - drama, narration, personal testimony - to speak to the hearts and minds of children and young people about the issues that most matter to them and most impact their lives. Presented through a Catholic lens, our programmes help pupils to navigate the complexities they experience growing up.

Our vision is a world where children and young people, alongside their teachers and parents, discover ‘life to the full’. Our mission is to nurture spiritual growth, personal development and social responsibility by sharing inspiring creative content through a Catholic lens. And our values flow from respect for the innate dignity and worth of every person, made in God’s image. 

The Role

We now seek a Director of Business and Finance to join our small Senior Leadership Team and provide business leadership to the next phase of our growth. We are fortunate to have a strong business model that is underpinned by a team of 12 fantastically talented staff. Your role will be to ensure that organisational decision-making and growth is guided by strong financial thinking, principles and planning, and strategic discipline.

The Person 

You will bring business leadership experience in an organisation at least of similar size and complexity, ideally in a growth context. You'll enjoy working in a rigorous but vibrant, creative culture, and will have a clear and demonstrable appreciation for the Christian and/or Catholic tradition and what it offers. This will lead to a passion for bringing the depth and richness of the Catholic vision to our culture and for helping children, young people, teachers and parents discover how to 'live life to the full'. 

If this sounds like you, please see the job pack attached and consider applying. Application deadline is 14th March 2025.