Programme Manager Jobs in Central London, Greater London

Why work for us?

CARE International UK is seeking a highly skilled, organised, dynamic, and passionate leader to join our team as Head of Executive Office. Reporting to the Chief Executive Officer (CEO), this new role will be critical in supporting the CEO and Senior Leadership Team (SLT) to ensure the organisation achieves its plans, mission and strategic objectives. As a trusted advisor, project manager, and strategic partner, you will enable the SLT to focus on the most critical priorities, supporting operational efficiency, and effective decision-making across the organisation. And you’ll manage a small team of governance and administration staff to assist you.

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

You’ll need to be flexible and cover a lot of ground, managing multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands - acting as advisor, collaborator, manager, and implementer. The ideal candidate understands the importance of, and knows how to build high-trust, authentic enduring relationships with staff and stakeholders at all levels and from different backgrounds. You’ll need a high level of personal responsibility, be able to move at pace, whilst holding yourself to a high standard, following through on the commitments you make and delivering high quality work. If this sounds like you and you’re passionate about women’s rights, humanitarian action, international development, and making the social sector highly effective, please take a look at our website to learn more about our work and submit your application.

About the role

The Head of Executive Office provides oversight, coordination, and leadership for cross-functional activities, in particularly leading cross-organisational planning, setting performance measures, reporting, and monitoring of our annual and multi-year strategy and plans, and supporting the organisations effective governance to deliver on these.  You’ll oversee the internal calendar and cycle of accountability and reporting, as well as supporting development and delivery on long-term operational plans to support our sustainability.

You and your team will work closely with the Director of People and OD on internal communication. You’ll support the CEO (in partnership with Advocacy, Fundraising and Communications) to take full advantage of multiple external opportunities for effective advocacy, profile raising, and fundraising - enabling CARE’s global programmatic power to influence and impact UK Government and aligned to our Strategy and Mission.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check, link here).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.

Closing Date: Wednesday 19 March 2025 at 11pm

Prospectus is delighted to be supporting our client as they search for a new Philanthropy Manager. This is an International charity that uses media and communications to help empower people in some of the world’s most deprived and vulnerable countries. Their projects and programmes save lives, protect livelihoods and counter misinformation and create a massive impact globally. 

With a focus on securing unrestricted, or semi-restricted income for the charity, you will build and foster positive relationships with philanthropic donors, providing excellent stewardship to existing and new, high net worth individuals. You will develop a strong pipeline of major gift prospects using various methods to identify warm and cold opportunities. You will work collaboratively, to achieve ambitious targets and drive incredible change globally – joining in a very exciting time for BBC Media Action.

To be successful in this Philanthropy role, you will need to demonstrate a history of securing five and six figure gifts with amazing donor stewardship. You will be a devoted relationship builder with strong presentation skills that will inspire and engage diverse audiences.

This is a 12 month fixed term contract with a salary of £43.5k – £48k and will require hybrid working from their offices in London.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Ryan Burdock at Prospectus.

If you are interested in applying to this Philanthropy Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Philanthropy Manager
Reference: FEB20258303
Location: Flexible in England
Contract: Permanent
Hours: Full Time, 37.5 hours per week
Salary: £32,022.00 - £34,377.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

The RSPB’s successful and dynamic Philanthropy Team are looking for an experienced Philanthropy Manager who will be responsible for building relationships with mid-level donors and increasing the number and value of their donations. This role requires an enthusiastic and hardworking team player who will have a strong focus on developing donor relationships, maximizing their contributions while offering an engaging stewardship journey.

This role will lead on generating gifts from mid-level donors - those giving between £500 - £5,000. The position is tasked with increasing the number and value of these donations via a strategic mid-level donor stewardship programme that will inspire and engage both new and existing contacts.

Key Result Areas: 

• Income – deliver innovative methods to manage and develop relationships with donors giving at the mid-level. 
• Effective relationship building - through personalised and bespoke communications, requests, thanking, events and personal contact. 
• Events - lead on and deliver an impactful and memorable events programme for the Philanthropy Team. Most events are likely to be Reserve based, often featuring work that has either been supported or will be featured in an appeal. 
• Communications - work with the wider Philanthropy Team to develop an inspirational communications package to reach the entire donor base and play a full role in supporting the team to reach more donors. 
• Advocacy – build strong relationships with teams across the RSPB to encourage collaboration and closer working relationships. 

Essential skills, knowledge and experience:

• Exceptional fundraising experience as demonstrated by previous work successes and recognised fundraising courses.
• Effective management and development of donor relationships leading to substantial increase in income. 
• Ability to develop, cultivate and inspire a prospect to make a significant donation. 
• Able to undertake basic research on potential prospects.
• Effective use of a fundraising database and analysing data in spreadsheets.
• Excellent organisational skills.
• Ability to problem solve and adapt to change. 
• Excellent written and verbal communication with an ability to communicate effectively at all levels.
• Strong awareness of confidentiality and data protection.
• Ability to manage multiple donor relationships effectively.

Desirable skills, knowledge and experience: 

• Ability to write proposals asking for substantial gifts. 
• Plan and deliver engagement activities and events. 
• Have an interest in nature conservation issues.
• Ability to take on complex issues and work with others to formulate a fundraising plan.
• Ability to write a proposal using pre-existing material.

Closing date: 23:59, Wed, 12th Mar 2025

We are looking to conduct interviews for this position from week commencing 24 March 2025. 

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side.

People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Public Sector Development Manager (London or Remote)

£28,337 - £31,485 per annum (+ £3,366 London Allowance or £500 Home-Based Allowance) | Full-Time | 12-Month Fixed-Term Contract

Are you a skilled fundraiser with experience in securing public sector funding? Join the NSPCC as a Public Sector Development Manager, where you’ll play a vital role in growing statutory income to help protect children and prevent abuse across the UK.

What You’ll Do
As Public Sector Development Manager, you will:

• Develop and manage relationships with statutory funders, research bodies, and organisations procuring tenders.
• Lead on funding applications, securing grants from central, devolved, and local government sources.
• Work closely with internal teams to gather information, develop proposals, and align funding with NSPCC priorities.
• Ensure accurate grant processing, compliance, and timely reporting to funders.
• Identify and pursue new statutory funding opportunities to maintain a strong prospect pipeline.

Why Choose NSPCC?

• Impact-Driven Work: Help secure vital funding that ensures children across the UK are protected from harm.
• Career Development: Work within a high-performing fundraising team, with bespoke training and growth opportunities.
• Collaborative Culture: Join a supportive team focused on securing transformational funding.
• Work-Life Balance: Benefit from flexible working, with options for remote or hybrid working and semi-regular travel.
• Generous Benefits: Enjoy 29 days’ annual leave (rising to 32 days after five years), plus pension and employee assistance programmes.

What We’re Looking For
We’re looking for a motivated professional who:

• Has experience building relationships with statutory funders and securing government grants or contracts.
• Can develop compelling, high-quality proposals that align with funder priorities.
• Is a confident communicator, able to influence stakeholders and present funding pitches.
• Can manage multiple projects, deadlines, and funding relationships effectively.
• Is passionate about the NSPCC’s mission to protect children and prevent abuse.

About NSPCC
As the UK’s leading children’s charity, the NSPCC has been at the forefront of protecting children for over a century. We provide direct support through services like Childline, while also campaigning and innovating to prevent child abuse. Our work is only possible thanks to our supporters—including statutory funders who invest in programmes that create lasting change.

How to Apply
If you’re ready to use your fundraising expertise to make a real difference, apply today. Together, we can create a safer society for every child.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you an experienced and ambitious fundraiser who shares our values and passion to make life better for people with eczema? This exciting new role at National Eczema Society will lead our work building engagement and support from the UK eczema community. See below for the Fundraising Lead recruitment pack.

We are a relatively small and agile charity with big ambitions to grow our work. Our vision is a world free of eczema. Until that’s achieved, we’re fully committed to making life better for people with eczema and their families and put their needs first. We do this by providing information and advice, supporting eczema research, raising awareness and campaigning for better medical care. Around eight million children and adults have eczema in the UK, so lots of people look to our charity for hope and support!

Fundraising underpins all our work and is crucial to our success. As Fundraising Lead, you will be responsible for driving donations and supporter engagement using personal, story-led communications.

Some key responsibilities include:

• Managing individual giving activity – including regular giving, one-off donations and appeals and payroll giving

• Developing a supporter engagement programme – create a multi-channel communication programme to optimise supporter retention and deepen engagement

• Leading on supporter appeals – working with other function leads to ensure activity is integrated and optimised

• Managing challenge events – including promoting and allocating National Eczema Society Gold Bond places in key events

• General management – such as budgeting, planning, strategy development.

This is a great opportunity for ambitious fundraiser to take ownership of and drive the future direction of fundraising for National Eczema Society.

Benefits include

Salary – £40,000 per annum
Full-time, permanent role
Hybrid working – 2 days in the office, 3 from home
Office oocation – near London Bridge, in shared office space
Benefits: 28 days holiday, including 3 mandatory days over Christmas, plus bank holidays
Professional development opportunities

Application instructions:

If this role sounds like it’s right for you and you’d like to apply, please send us:

• An up-to-date CV outlining your employment history, academic and professional qualifications.
• A Supporting Statement (no more than two A4 pages please), explaining how you meet the criteria outlined in the Job Description and why you’re interested in leading on fundraising for National Eczema Society.
• Please email your CV and Supporting Statement to the email ID (by clicking) on 'How to Apply', to arrive by no later than 9am on Monday 3 March 2025.
• Do reach out to Andy Proctor, Chief Executive if you’d like an informal and confidential conversation about this position, via the above email address.

We look forward to hearing from you!

#Fundraising #Individual Giving #Digital Fundraising

Salary: £36,000 - £40,000

Contract: Permanent, full-time(will consider part-time working patterns)

Location: London/Hybrid – 3 days p/w in Paddington

Closing date: Rolling

Benefits: Generous 27 days annual leave plus festive shutdown and bank holidays, personal development budget, access to EAP including therapy sessions.

 We have an excellent opportunity for an Events and Volunteering Manager working for the brilliant children’s intensive care charity, Cosmic. You will report to the Senior Philanthropy Manager. As part of this role, you will manage the end-to-end planning and high-quality delivery of all income-generation and engagement events, as well as a corporate volunteering programme, with the goal of maximising income, enhancing supporter engagement, and raising the charity’s profile. You’ll also work closely with their well-connected board of Trustees as well as senior advocates and donors.

This role will offer you the chance to join a friendly charity at a pivotal time in their journey, making this an exciting opportunity to play a key role in shaping the future of a very special and much-loved charity.

To be successful as the Events and Volunteering Manager, you will need:

• A relationship-led mindset and excellent communication skills to build relationships with supporters and stakeholders, with ability to lead and motivate volunteers and team members.
• Proven experience in managing a successful event portfolio and in delivering events on time and within budget, with strong project management skills.
• Exceptional organisational skills with the ability to manage multiple projects simultaneously.

If you would like to have an informal discussion, please call Heather on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

Join London's Child Poverty Charity to deliver life changing work to ensure every child in London is well prepared for life. The Childhood Trust works to change the landscape for children living in poverty. Since 2013 The Childhood Trust has raised £50m million through our matched fundraising campaigns that have enabled us to fund the delivery of projects across all London boroughs, engaging an estimated 300,000 children and young people annually. Our advocacy and research reach audiences in the millions to raise awareness of the impact of poverty on children and our volunteering programme transforms children’s lives through direct delivery.

The Childhood Trust’s volunteering programmes are a vital part of our work. Not only do they deliver direct support to children experiencing poverty in London, they help us to engage volunteers in making a real, tangible difference.

As the Project Officer for the Transforming Spaces programme, you will work closely with the rest of the team to manage our pipeline for families accessing support. You will attend site visits to scope projects and lead on the design and planning of the refurbishments. As someone with excellent relationship management skills, you’ll communicate effectively with both beneficiaries and our corporate partners to ensure the success of the programme. 

You will join our friendly, hybrid team and be passionate about our mission and vision. You will be someone who thrives in our small charity culture, which is collaborative, innovative and agile as well as having the ability to work autonomously and have an appetite for continuous improvement to ensure programmes and projects run smoothly and are executed to a high standard.  There will be opportunities also for growth and development within the role. 

Want to play your part in transforming society?

You're in the right place.

Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.

We are looking for coaches to work as part of Spear centres that are run in partnership with churches around the country, delivering the Spear Programme to 16-24 year olds, equipping and empowering them to overcome the barriers they face and turn their lives around. 

Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic, one-year opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.

Download our application pack for more information.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process, or if you have any enquiries regarding accessibility such as wheelchair access. 

What will you do?

• Coach 16-24 year olds, bringing about powerful change in their lives 
• Build great relationships with relevant professionals 
• Form part of an intentional church community 

What will you gain?

• Christian Leadership Skills 

• Social Impact Experience

• Excellent coaching capability 

• Management skills and career progression 

Working requirements, salary & benefits

Salary: between £22,300 and £25,300 dependant on location, plus pension scheme

Contract: Full-time, Monday to Friday, 9.30am - 5.30pm. 28 days annual leave (including Christmas gift days); One year fixed term contract; we aim to support all Graduate coaches to progress to other roles with us after this initial year, with development towards management level within 3 years. Occasional evening working required (for events such as termly Spear Celebration evenings)

Upcoming Assessment Days: Thursday 6th February & Wednesday 5th March 

For most centres there is a requirement to become part of the partner church congregation, and you will be expected to participate in church team events as well as wider Resurgo team events, including weekly staff prayer meetings and annual staff conferences in summer and winter (one residential).

We have various Spear Centre locations which are listed below. We have variable start dates so please indicate when you are looking to start. 

We are currently looking for a Graduate Coach to start immediately at Spear Islington and Spear North Kensington. 

London

- Bethnal Green

- Camden

- Clapham Junction

- Hammersmith

- Islington

- Kennington

- North Kensington

Regional

- Brighton

- Bournemouth

- Bristol 

- Leeds

Other Centres with part time roles

We also partner with churches in the following cities - these centres handle their own applications, and the roles are slightly different, being part time and mostly permanent, at a slightly more senior level. If you are interested in these, please contact our recruitment team for more information.

- Ipswich

A DBS check will be requested in the event of a job offer

The Operations & Contracts Manager is a new role at Bite Back and will lead our general operations support function to the team. We are a relatively new non-profit, established in 2019, and have now grown to a staff team of nearly 30 people with a turnover of £2.3 million. 

Bite Back was initially housed within the umbrella of our founder’s company, the Jamie Oliver Group, and in the past 18 months we have decoupled our finances and operations and become a fully independent non-profit. We have further work to do to strengthen our operations as we seek to grow further and this role will be critical to this independence. We are increasingly receiving restricted funds and contracts for service and expect this type of funding to grow this year.

It is an exciting time for an operations professional to join the team and be involved in the strategic and operational development ahead at Bite Back. 

The ideal candidate would have the following experience:

• Comprehensive knowledge of CRM and project management software packages, with experience procuring and implementing them across diverse uses.

• Demonstrated track record of implementing operational solutions in a non-profit setting, ability to influence people internally, analyse complex information and present it in a usable, appealing format for colleagues. 

• Strong understanding of the compliance and regulatory needs of UK charities.

• Effective communication skills, including written, and the ability to convey complex information to an audience.

• Technology minded, someone who loves tech solutions and the way they can bring efficiencies and enhanced effectiveness to organisations, removing bottlenecks and supporting growth.

• Solutions focused with a proven track record in charity management and a good understanding of the environment in which charities operate.

• Some experience of operationalising health and safety practices. 

• Understanding of data protection and GDPR regulations and how to operationalise good practice across multiple teams. 

• Good understanding of the principles underpinning good contract and procurement management.

Human Rights Policy Manager

We’re looking for someone with excellent knowledge and understanding of the legislative, policy and social landscape in Wales to join a growing Policy team.

This is an exciting new leadership role for anyone looking to expand their experience of working to influence key decision makers on policy decisions. The Human Rights Consortium Cymru project aims to strengthen the voluntary sector’s voice in the political landscape here in Wales and at UK level. This role is a fantastic opportunity for someone to make a real difference by helping shape the future of the Human Rights sector in Wales.

Welsh Language Category: Desirable

Hours: Full time, 35 hours per week, flexibly

Salary: £36,019* increasing to £38,009* per annum following successful completion of a six- month probationary period. The post will attract a contribution of 9% of annual salary to the approved pension scheme.

* Salary reviews are taking place for April 2025

Location: Flexible: There are office hubs in Rhyl, Aberystwyth and Cardiff that staff can utilise.

About the role 

As the Project Manager leading the Human Rights Consortium Cymru project, you will lead the strategic design and delivery of a project aimed at strengthening the voluntary sector’s ability to influence law and policy on human rights in Wales and at the UK level. You will ensure the project fosters collaboration, amplifies the sector’s voice, and builds capacity to address critical challenges in the evolving political and policy landscape up to and beyond the Senedd elections.

You will develop a programme of work aligned with the project’s strategic aims of strengthening the voluntary’s sector voice and coordination around human rights issues in Wales. You will work closely with human rights voluntary sector networks, stakeholders, and decision-makers, cultivating partnerships to enhance advocacy and representation. Your role will help unify and strengthen the sector's response to human rights issues, promoting meaningful engagement and evidence-based policy development.

Although this is a fixed term position, there is an opportunity to work with the funder towards longer-term further funding as the project develops

Why work here:

Benefits include 25 days paid holiday plus 8 bank holidays and 5 additional discretionary days, Personal Pension Scheme, Employee Assistance Programme, enhanced Sick Pay Scheme, agile working and healthcare cash plan.  

You will be working for an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and the culture is to nurture staff through effective leadership and excellent team working. They are proud to be a Disability Confident employer.

The organisation invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, they have been awarded Investors in People accreditation.

Closing date: 03 March 2025 – 10am

Interview date: TBC

Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English.

Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Company

With a rich history dating back over 700 years, the Mercers’ Company is focused on being a philanthropic force for good. Philanthropy is at the core of its past, present and future. Our giving is focused on Young People & Education, Older People & Housing, Church & Communities and Heritage & Arts. Our programmes aim to improve people’s lives, strengthen the organisations that support them and contribute to the evidence base for societal change.

As a funder, the Company is an IVAR Open & Trusting Grantmaker, a living wage funder, a member of London Funders and shares its programmes’ grants data on 360 Giving.

The Role

The Company is seeking to appoint a Grants Officer to assist in delivering and developing our funding programmes. The programmes have been running for over five years and tackle disadvantage and improve opportunities for people facing disadvantage.

The Grants Officer will support the Grants Programme Managers by assisting with shortlisting, assessment and processing of grant applications, developing relationships with successful grantees and assisting with monitoring and learning from funded work. The Grants Officer will develop their own portfolio of grantees and will be responsible for the preparation of papers and presenting these to the decision-making Committee.

This is a great opportunity to join an innovative, high-quality team who invest in opportunities to create positive change so that everyone has the chance to lead a fulfilling life.

We will consider secondments with prior approval from your current employer.

The Ideal Candidate

A genuine interest in working within the third sector and grant making. This experience could be from your work in the sector or through your recently completed degree or apprenticeship programme.  You will be interested in philanthropy and the difference it can make to people’s lives and have an interest in our programme areas.

You will have proven project management skills and experience of undertaking research, analysing complex information and writing reports. You will have an organised and methodical approach to your work and able to prioritise work and meet deadlines. With good communication skills, you will have the ability to form effective working relationships with a range of stakeholders.

Benefits

We offer great benefits including a non-contributory pension scheme, private medical insurance and 30 days’ annual leave. We also offer a gym subsidy, volunteering days, lunch on site and access to excellent learning and development opportunities to support your personal and professional growth.

Support Team Manager (Maternity Cover)

Location: Remote
Salary: £32,500
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Fixed Term Contract

About Us

Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age. Our vision is a world where no one is ever too old to make friends and enjoy social interaction. Our mission is to work within communities to end social isolation and loneliness in older people.

Job Summary

We’re looking for an exceptional person to join the Service Delivery team as the Support Team Manager. You’ll lead a passionate team of Support and Development Officers (SDOs) with a focus on matching older people and volunteers into our existing services and empowering volunteers to develop new ones. As an ideal candidate you'll be dedicated to ensuring that all areas of the charity’s work are consistent, clear, and empowering for older people and volunteers. 

You’re an experienced leader who is positive, resilient, data driven and who has the ambition and drive to grow our reach and to develop the effectiveness of our services. You’ll be solution focused, tech savvy, adept at identifying and removing barriers and at ease working to targets and deadlines in a fast-paced environment.

Reporting to

Head of Service Delivery and Volunteering

Responsibilities

• Leading, empowering, and developing a staff team that is motivated, data driven, highly knowledgeable, confident, and empowered to make decisions within their remit
• Identifying and overcoming barriers to growth, ensuring that all aspects of the support team’s processes are streamlined, effective and safe
• Responding to feedback, continuously reviewing, adapting, and adjusting the support team's procedures and working practices
• Ensuring that the team are thinking digitally and using data to influence their decision making
• Coaching the support team to scrutinise our CRM system to understand current priorities and to identify opportunities for new service development
• Collaborating and influencing colleagues across the wider organisation by promoting excellence and organisational effectiveness.
• Working alongside the Head of Service Delivery and Volunteering and the senior management team (SMT) to deliver the strategic plan
• Compiling monthly reports, ensuring that the SMT and the board of trustees have reliable information that feeds into all areas of decision making
• Empowering volunteers and older people to meet their own needs by promoting and supporting access to digital tools
• Working with KPIs such as: response times, matching rate, new service development and volunteer and older person satisfaction
• Co-leading SDO meetings and contributing to all-staff meetings
• Processing tea party group funds, ensuring that claims are made accurately and that volunteers are reimbursed within a timely fashion
• Leading and developing the annual volunteer reward and recognition programme, working with the Head of Service Delivery and Volunteering
• Co-responsibility for the effective organisation and handling of external enquiries and outgoing mailings
• Working with Engagement and colleagues in Service Delivery to ensure all staff are working to the same objectives and processes are as efficient as possible

Required Skills/Experience

• A motivational, positive and resilient leader
• Excellent interpersonal, written, and verbal communications skills
• An organised and methodical approach to work and excellent time management skills
• Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems   
• Enthusiastic about using technology to improve the volunteer and older person experience and to increase performance
• A clear understanding of safeguarding systems and processes
• A clear understanding of confidentiality and the implications of GDPR when working with volunteers and older people
• Self-motivated with the ability to work independently as well as collaboratively
• A strong understanding of the importance of record-keeping and CRM systems
• A commitment to an environment which promotes equality of opportunity and recognises and values diversity
• A commitment to Re-engage's ethos and values and a determination to always promote a positive image of the charity
• The ability to travel to national meetings, sometimes overnight
• An understanding of, and empathy with, the issues affecting older people who are isolated and lonely
• An interest in learning about loneliness, social isolation, and factors that have an impact on the ageing population

Benefits

• Home based working, with regular opportunities to meet colleagues face to face
• Competitive salary
• Generous annual leave plus bank holidays
• Working from home allowance
• Access to a BUPA cash plan
• Death in service insurance
• Opportunities for learning and development

How we recruit 

Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.

We use the recruitment platform Hireful.  Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.

The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV.

We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. 

We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.

The closing date is Sunday March 2nd at 11.59pm
Interviews will be held week commencing 10 March 2025

REF-219690

Salary: £38,000 per annum 

Contract: Permanent 

Reports to: Head of Policy and Research

Hours: Full time (40 hours per week including one hour lunch break each day) 

Start date: May 2025 

Location: Home-based (travel costs paid for meetings) 

Annual leave: 27 days FTE per annum plus Bank holidays (22 days FTE per annum whilst the 4 day week is in place) 

Please note that at Waterwise we work a Four Day Week, under voluntary agreements which all staff members sign. This means that you will be contracted and paid as full-time but you will sign a voluntary agreement stating that you commit to employing efficiency tools both individual and team-wide to deliver and be paid for 5 days work within four normal 9 to 5 days - the office is closed on Fridays. Training will be provided and you will be expected to continue to refresh your training and to keep up use of the efficiency tools. Annual leave is also pro rata’d. More information on a Four Day Week can be found here. We can answer any questions you may have about this at interview.

Waterwise 

Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. Waterwise is a people-led organisation which prioritises the wellbeing of its staff.

Water scarcity is an urgent issue right here, right now, right across the UK - consistent record-breaking high temperatures and low rainfall, and recurring drought, show how climate change and population growth are already putting our water resources under severe pressure, and this challenge is growing. Water efficiency has to be a big part of the solution, and we support and challenge governments, industry, customers and others to be innovative and ambitious on water efficiency. Our work includes campaigns, events, media, policy and regulatory influencing, research projects, stakeholder engagement and services such as Waterwise Training and the Waterwise  Checkmark. We are funded by supporters across and beyond the UK water sector. Our Waterwise Strategic Direction to 2030, published in August 2022, tells you a bit more about us. Our UK Water Efficiency Strategy to 2030 tells you a bit more about our ambition.

At Waterwise we put staff wellbeing first, and our staff surveys show that our team knows, feels and appreciates this. Our values are 

People: We will prioritise staff wellbeing, be an inclusive, kind and positive team. 

Purpose: We will deliver independent and ambitious leadership to drive social and  political change on water efficiency 

Pioneer: We will be forward-thinking and visionary in our approach, being brave and  innovative in challenging the status quo 

Passion: We will campaign to protect water and the planet and work to keep our own  environmental impact as low as possible 

We are always looking for bright, committed people with a diverse set of skills and  experience to help achieve our vision that water is used wisely every day, everywhere, by  everyone. We are a lively, happy, friendly team, and we can’t wait to read your application! 

At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. Please see more on this below. 

We are also working to reduce Waterwise’s own carbon and environmental footprint. 

Policy Manager role description

You will report to the Head of Policy and Research and be part of a small but growing sub-team leading on our policy advocacy work and winning and delivering water efficiency research projects. 

Key responsibilities in the role include: 

• Supporting and influencing policy development including engaging with policymakers through meetings and consultation responses

• Supporting the delivery the UK Water Efficiency Strategy to 2030 and helping provide secretariat support to the associated forum and groups 

• Leading Waterwise’s work with stakeholders on policy across the UK

• Working with the Head of Policy and Research to maintain a network of relevant stakeholders and supporters across the UK

• Working with communications and marketing colleagues to provide content for blogs, trade media and press

• Working on discrete research projects as and when necessary, including undertaking a project management role on some projects

• Assisting the team with events (e.g. Waterwise annual conference), campaigns (e.g. Water Saving Week) and training

• Attending and speaking at conferences, seminars and meetings to represent Waterwise

• Working with colleagues to develop new funding proposals and providing financial information to the CEO

Other tasks and duties may arise and training will be provided. There will also be an opportunity to develop skills in being interviewed for the media.

The above is not an exhaustive list of activities but hopefully gives you a sense of the role  and requirements. 

Policy Manager person specification

We need someone who is proactive and a self-starter, with excellent communication and organisational skills. You will have a track record in policy and evidence work and/or water sector stakeholder engagement management to join our small, high-powered, influential team. The role involves policy and strategy support, project and programme management and delivery as well as stakeholder engagement. It's a great opportunity to be immersed in the water policy, regulatory and delivery agenda, as well as engage in external meetings and networks.

Essential Knowledge, Skills and Behaviours

• Experience in influencing and advocating for policy change - including planning and delivering against agreed objectives

• Experience working with external stakeholders

• Experience in supporting delivery of stakeholder groups such as steering groups, task and finish groups, workshops, webinars and conferences

• A good understanding of the UK water industry and, ideally, some experience with water efficiency

• Excellent interpersonal skills to work collaboratively with a range of stakeholders, including policy makers

• Strong organisational skills, including the ability to plan and work proactively to meet deadlines

• Excellent attention to detail 

• Ability to positively promote Waterwise and its work

• Experience in project management such as developing leads and bidding for projects desirable but not essential if a commitment to develop skills in this area

• Ability to work flexibly within a small team that works from home

• Ability to manage own time and prioritise tasks

• Ability to communicate across the team about your work and workload

• Commitment to equity, diversity and inclusion and wellbeing 

• Eligibility to work in the UK

Benefits 

At Waterwise the wellbeing of our employees is our number one priority. To recognise the  fantastic work our team does in driving water efficiency, and to support their wellbeing, we  have a wide range of employee benefits, beyond statutory commitments. These include: 

• Positive, values-based environment and an inclusive culture where it feels safe for  employees to say ‘no’ on grounds of workload 

• Strong emphasis from CEO on wellbeing and workload management 

• Homeworking and a small allowance for occasional shared office working 

• Four Day week - being paid full-time but working 80% of this (or pro rata equivalent), in exchange for using tools to work efficiently - for full-time employees this equates to a day off every week, in addition to annual leave

• Flexible working 

• Part-time working 

• 27 days annual leave per annum for full-time employees (or pro rata equivalent for part-time colleagues), plus Bank Holidays (pro rata’d to 22 days full-time equivalent as we work a Four Day Week)

• Death in service benefit at x2 of salary 

• Paid chartered and professional memberships 

• Individual and team training budgets 

• Maternity leave and maternity adoption leave beyond statutory 

• Childcare costs for activities undertaken outside normal working hours 

• Sickness pay beyond statutory 

Equity, diversity and inclusion 

At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.

Please see our Equity, Diversity and Inclusion Statement here. 

We are committed to treating all current and prospective employees fairly and to ensuring  that our workplace and employment practices are free from discrimination, harassment or  victimisation on the grounds of age, disability, gender reassignment, marriage and civil  partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We  strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply. Everyone in our team has a role to play in helping Waterwise become more diverse and inclusive, and we hope you will join us for this next stage in our journey - for this role we therefore particularly encourage applications from candidates who are likely to be under-represented in Waterwise’s workforce. These include people of the global majority, LGBTQI+ people, and men.

We want to ensure that our recruitment process is inclusive of and accessible for everyone.  If you are interested in applying for a role with us and think you may need some additional  support or reasonable adjustments made to any part of the recruitment process, please get  in touch on the email address below.

How to apply 

To apply for this role, you will need to answer role-related questions.  Please provide evidence and examples from your work history or other aspects of your life to  answer the questions and demonstrate how you meet the criteria required. Please refer to the person specification when you are doing this.

Our goal is to remove bias from the hiring process and so rather than asking you for a CV  and cover letter, we have set up role-related questions which will allow us to assess your  approach to a problem and understand what knowledge and skills you have. Your answers  will be anonymised, randomised and reviewed by the selection panel. We will use these  scores to shortlist for interviews. We also think giving feedback is incredibly valuable for  candidates, so at the end of the process, you'll see how well you performed during the  application process.

The closing date for applications is 23:59pm on 16th March 2025. There will be a two-stage interview process. First interviews will be held on 25th March 2025 and second interviews will be held on 9th April 2025.  First interviews will be held online via Zoom and second interviews will be held in person in Birmingham (venue TBC).

We will consider flexible working requests within this role - please state your preferred hours  and working pattern within your application.

Since 2018, Connect: North Korea (CNK) has grown from a small community start-up into an effective and impactful organisation with an annual income over £500,000, mainly through grants from Trusts and Foundations. We now want to focus on building our supporter base and growing our individual giving programme to secure our long term growth.

As our new Communications and Fundraising Manager, you will play an exciting role in communicating with our individual and corporate supporters, identifying and engaging new supporters and growing our income to help us reach more members of our community.

You will lead on individual communications and fundraising initiatives, communicating in person, traditional and new media, engaging new supporters to our mission, sharing case studies and stories from our community to inspire them to donate. Your storytelling will position us in our supporters’ minds and encourage them to actively support CNK in 2025 and beyond.

Position: Communications and Fundraising Manager

Responsible to: Chief Executive Officer

Based at: Our offices in New Malden KT3 with some remote/home working.  We will be as flexible as possible to accommodate the right candidate.

Contract: Permanent. Full-time (35 hours per week) with occasional evening working required. Flexible hours/days possible whilst respecting core hours of 10am-4pm

Salary: £38,000 - £41,181 + 5% pension and gym membership

Benefits: 28 days holidays exclusive of public holidays. We also offer 2 additional days on top of this – 1 recharge day where the whole charity closes and 1 day in the week of a staff member’s birthday.

Your specific objectives will be to

• Grow our individual supporter base by 30% in 2025 through compelling stories, campaigns, traditional and social media initiatives

• Delivering impactful messages, responsive and successful online fundraising campaigns to grow our income from individual supporters to £50,000 per annum in 2025 and beyond.

This is a really exciting opportunity for a creative ambitious self-starter who enjoys a fast paced fundraising environment, is passionate about fundraising and communications, building relationships and creating compelling campaigns that inspire supporters to support our mission 

You are:

1) an experienced communicator, able to create compelling online campaigns and asks that grow our supporter base by 30%

2) understand the principles of fundraising and how to apply these principles to guide supporters on their journey from initial recruitment to regular giving

3) strategic in your approach, able to turn a little into a lot - so you know where best to focus your time and energy to achieve greatest results for CNK

4) passionate about our vision and mission, understanding that the more income we can raise from individual giving, the more services we can deliver to our disadvantaged community. You are committed to helping us achieve our target to raise £50,000 from our supporter base in 2025.

5) Organised, with an eye for detail and a talent for working in partnership with other team members. 

Primary duties and responsibilities will be:

Planning and reporting:

• With the support of CNK senior management, devise an action plan with measurable KPIs to communicate with our supporters and attract new supporters. You will be responsible for the delivery of this action plan in 2025.

• Use online analytics, social media insights, financial reports to report on KPIs (new supporters/followers, website analytics, conversion rates, ROI, number of new donations, average donation amounts) understand supporter motivations and use this learning to adapt our messaging to where each supporter is on their journey from recruitment to regular giving

Communications and Fundraising:

• Work with CNK team members to gather information, case studies, quotes and images and convert into compelling and engaging content for social media and our website. ‘

• Regularly update our website and social media platforms with insights, opinions, case studies, calls to action, to build our community of supporters

• Use social media platforms to build brand awareness and drive traffic to our website

• Plan and deliver innovative well thought out funding campaigns to convert existing supporters from once off donations to regular givers, nurture and steward donors to increase the value or frequency of their current donations

• Inspire our mailing list subscribers to give to us for the first time with the aim of increasing our new donor pool by 15% in 2025

Fundraising compliance:

• Save all communications and donor profiles, donations, giving history, gift aid agreements, correspondence, and communications with supporters on CNK CRM database. Uphold GDPR and comply with fundraising best practice.

Staff & Volunteer Management

• Recruit and manage volunteers to create visual content for social media. 

The role has no direct line reports at present but there may be in future, along with the prospect of promotion, budget permitting.
 

Essential skills and experience:

You will have at least three, and ideally five, years experience of:

• Communications and individual giving fundraising for a small charity, with a track record of developing and delivering successful individual giving campaigns that have generated 4 to 5 figure sums 

• building a community of followers and converting them into donors

• gathering information, case studies, data and finances, distilling and crafting high quality, well articulated compelling funding asks

• growing charity brand and positioning, thorough consistent approach, campaigns, asks,use of language and artwork

• digital marketing including social media, email marketing, and website content management

• designing tools, inputting data and keeping CRM software updated, using data analytics to report on donor journey and drive fundraising decisions

• relevant fundraising regulations and best practices, including GDPR compliance.

You:

• Can work quickly under pressure in a fast-paced environment.

• Are highly organised, able to act on own initiative, able to manage multiple projects and deadlines

• Have excellent written and verbal communication skills, able to craft compelling asks to engage and inspire donors.

• Have engaging people skills, friendly, approachable with a positive attitude. You enjoy talking to donors about CNK on the phone, by email, in person and are unafraid to ‘make the ask’. Can engage collaboratively and constructively in a small team with an entrepreneurial feel

• Are creative and confident in suggesting ideas and solutions. You are ambitious for what your role can deliver for our community.

• Are committed to supporting and embedding lived experience across CNK

• Are keen to build and develop your role as suits the needs of the organisation

• Can speak Korean although this is not essential to the role.

We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBTQI+ or relationship status, pregnancy and maternity, race, religion and belief, gender or social class.