People Team Administrator Jobs in South Kensington, Greater London

Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. Initially working predominantly on three of our new GLA-funded contracts – UK Shared Prosperity Fund contracts across East & North London and Central London, and the Early Connect London Pilot – for the right candidate and in the longer term, there will be an opportunity to become involved in a range of projects across the company, with the option for occasional international travel.

About the job

Rinova Ltd are currently seeking an experienced Project Officer used to working with young people and adults including those entering or re-entering the world of work. The successful candidate will be committed to helping people achieve their potential and will have the skills and experience to provide; 1-1 advice and guidance and group work and all aspects of employability support and upskilling. The role will work across two separate but complementary programmes, one of which focuses on the hospitality sector – experience or an understanding of the sector is not a requirement but may be beneficial. The second project is focused on supporting young people into work or Apprenticeships and the successful candidate will provide information, advice and guidance, along with practical skills training to participants along their learner journey.

We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will take on the role of project officer, working with a dedicated team to deliver high quality, tailored provision. As well as being involved in practical delivery, the candidate will work with the compliance and finance team to ensure quality of delivery and evidence collection. Along with practical delivery, the successful candidate will be involved in the design and implementation of the recruitment/outreach strategies and also for the development of appropriate training materials.

Familiarity with the delivery of funded provision is beneficial. The ability to collaboratively design and deliver inspiring, engaging and tailored sessions, covering a range of transferable and employability skills provision is essential. The role will be offered on a full-time basis working across London boroughs and travel within London, with the opportunity to work remotely on occasions.

About us

Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders. Safeguarding is central to our work with the public and across our work team and we will require participants to demonstrate their understanding of safeguarding principles.

This is an ideal opportunity for someone who has experience in the education/training sector, loves supporting individuals to achieve their employment, education and personal goals and wants to be part of an organisation which changes lives for the better. Rinova is committed to offering opportunities for career progression and has a commitment to promoting from within, offering all our employees an opportunity to further their career aspirations.

Rinova Ltd are committed to safeguarding and promoting the welfare of our employees, participants and stakeholders and expects all staff and guest visitors to share this commitment.

You will be required to provide two employment references. These will need to be the most recent and within the last six years.

Successful applicants are required to complete a DBS check.

Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.

Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.

Interviews: Successful candidates will be advised when the interviews will take place but it is currently anticipated these will take place week commencing 9th December 2024.

Job description

IAG, Employability and Apprenticeship Support Delivery

• To be accountable for achieving agreed outcomes, outputs and personal targets – including recruitment, employability training and learner progression targets
• To manage a caseload of participants requiring Information, Advice & Guidance (IAG), confidence building and employability training
• Completing appropriate action plans and reviews with participants
• To act as the single point of contact for small caseload of participants
• To complete all paperwork for client in your caseload, ensuring that accurate records are kept
• To identify suitable referral partners i.e. Job centre, training providers from which to recruit job seekers and course participants
• To communicate with stakeholders, clients and team members, keeping them informed of changes in delivery or action plans
• To liaise with learners interested in apprenticeships to support them and assist them into suitable placements

Development of training materials and delivery

• To develop workshop training materials that support delivery of the outcomes
• To ensure that accurate records are kept for all training events and workshops, with appropriate attendance sheets signed and stored
• To use available networks to recruit course participants from appropriate organisations
• To use available networks to support participants into appropriate progression destinations
• To liaise with stakeholders and partners to develop effective referral mechanisms and future possible collaborations

Project administration, partnership building and funding

• To work directly with the Senior Leadership Team to support in the delivery of Rinovas funded projects, compiling reports and attending meetings as required
• Ensuring that all paperwork is completed to the required standard and submitted to compliance team in a timely manner
• To monitor project progress towards targets – to work with project managers to identify problems and ensure they are appropriately resolved
• To ensure that the right channels are used for storing confidential client and project paperwork i.e. Sharepoint and Teamwork
• To research and develop suitable referral routes and explore new partnership opportunities for current and future projects
• To play an active role in the identification of suitable funding streams and development of funding applications to support continuing and future projects

Person Specification

Skills, Knowledge and Experience Required
Please address all points in your supporting statement and provide examples.

Experience:

• Working with adults returning to work or those in employment needing to upskill.
• Working with NEET young people or those currently in full-time education.
• Developing networks to support organisational goals.
• Creating engaging and motivating training materials.
• Writing detailed and accurate reports.
• Working to tight deadlines and achieving targets.
• Managing a diverse workload, working to strict deadlines, pre-empt upcoming issues and solve problems

Technical Skills:

• IT skills and the ability to produce professional presentations and training materials.
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint).

Communication and Organisational Skills:

• High standard of organisational, written, and oral communication skills.
• Good understanding of social and educational issues related to a multi-cultural cohort and how this relates to job seekers.

Qualifications

Advantageous:

• Understanding of the Hospitality and Tourism industry
• Understanding of Project Management principles

Advantageous but not Essential:

• Qualification in Advice and Guidance (minimum Level 3/4) or willingness to undertake training as required.
• A Learning and Education training qualification (minimum Level 3, previously PTLLS).
• Experience or knowledge of Apprenticeships

Additional Requirements:

• Willingness to work outside normal working hours on occasions.
• Ability to travel within London Boroughs to deliver at satellite locations.
• Existing networks which can be utilised to enable you to meet targets in relation to recruitments and progression routes.
• You will be required to provide two employment references. These will need to be the most recent and within the last six years.
• Successful applicants will be required to complete a DBS check.

The Operations Officer will form part of the Jigsaw4u Front of House team. They will be responsible for all HR administration, including staff training and staff wellbeing and communications. In addition they will lead on office maintenance issues, and support the delivery of operational projects. 

Jigsaw4u is proud of its 26+ year history providing specialist wellbeing support services for children, young people and families across South West London.

The Operations Officer is a new role for the charity and will bring vital support to the Operational and HR functions of Jigsaw4u, to ensure smooth administration of these areas so staff are enabled to continue delivering services of the highest quality to our service users.

Salary: £36,500 FTE (£21,900 pro rata)

Location: Working from home (UK) with occasional attendance at events or meetings across the UK including attending meetings in London.

Closing Date: 1 December 2024

Hours: Part-Time (21 hours per week. Requirement to work outside of regular office hours occasionally, as required, with time off in lieu. We are happy to talk flexible working)

Contract Type: Fixed Term (12 months)

Reports to: Director of Operations

The Organisation

The Chartered Institute of Fundraising is the membership organisation for professional fundraisers in the UK.

Our values underpin all areas of our work and guide us in all we do:

• Passionate: taking pride in what we do and driven by success.
• Professional: championing and achieving high standards governed by professional integrity.
• Enabling: helping others and empowered to take ownership, find solutions, make decisions and collaborate.
• Enterprising: open to new solutions and committed to delivering where we already excel.
• Respectful: honest and fair, treating everyone with consideration and respect.

The Benefits

• Annual leave starting at 25 days per year, plus 9 Bank Holidays. We also close between Christmas and New Year which is additional time off
• Up to 7.5% employer contributions to our stakeholder pension scheme (after probation ends)
• Enhanced sick pay from day one
• Great work/life balance through flexible and remote-first working
• Support for your health and well-being with an Employee Assistance Programme
• Two days of paid leave annually to volunteer for a registered charity

About the role

The CIOF offers a diverse range of short courses, conferences, webinars, and leadership programmes for fundraisers at all stages of their careers, and we will continue to expand our offer in line with sector needs over time.

Extensive research and input from academics and practitioners has ensured that our suite of professional qualifications are well respected across the sector. We offer the highest quality of teaching from experts in the field and have over 1,800 graduates.

The Qualifications Manager plays a crucial role in ensuring that our qualifications will give fundraisers professional recognition, increased insight, and improved job prospects.

Job Purpose

• Supporting the Director of Operations and working alongside the Professional Development Manager, you will have responsibility for the management of all the Chartered Institute’s existing qualifications.
• You will be responsible for the academic integrity of qualification-related learning products, including responsibility for the assessment and external verification processes.
• You will also be responsible for project managing the rewrite of our Level 4 Certificate and Level 5 Diploma qualifications through a team of experienced tutors.
• You will scope the opportunity to deliver a Level 3 and Level 6 qualification for future release, offering modular options for students.
• In addition, you will contribute to our journey to achieving awarding status from Ofqual and work with the Executive Director of Change on the final stage of our chartered status, achieving the power to award Individual chartered status for fundraisers.

Key Accountabilities

• Provide support to potential, current, and future students including advising on suitable courses and qualifications, assessment, and options for their career path.
• Maintain excellent relationships with the Chief Examiner, External Examiner, and qualification tutors in relation to assignments or examinations.
• Attend the annual Exam Board (and qualification faculty training days) supporting the administration as appropriate.
• Be the key point of contact with external partners for the delivery of apprenticeships including Registered Training Providers, the Education and Skills Funding Agency (ESFA), Ofqual, and the Institute for Apprenticeships.
• Lead on the co-ordination of other continuing professional development activities ensuring alignment with Individual Membership grades.
• Coordinate the assessment and examination processes for all CIOF qualifications.
• Management of all qualification procedures including scheduling, moderation, internal verification, submissions, record keeping, tutor allocation, resubmissions, extensions, appeals, and withdrawals.
• Work with the Professional Development Manager to review the content of our qualifications, online learning, and short courses, ensuring that course materials and all documentation are updated as appropriate.
• In collaboration with the Membership Services Manager and Professional Development Manager, actively seek ways to improve, develop and maintain processes to ensure smooth and efficient procedures relating to professional development activities including but not exclusively to Short Courses, Qualifications, and other learning programmes, e.g. Future Leaders Programme.
• Provide day-to-day support and advice to students and the faculty.
• Provide consistent and effective communications regarding professional development products to key stakeholders.
• Development, management, and monitoring of the Professional Development budget.
• Support the working relationship with the CIOF Learning and Development Committee, and the European Fundraising Association.
• Cross-departmental interaction to ensure qualifications are promoted effectively across multiple channels, ensuring the Membership Services Hub are fully engaged with our products, including cross-promoting our CPD policy and the competence framework to members.
• Liaising with third-party technology suppliers to troubleshoot issues where necessary.
• Co-ordinate effective evaluation, monitoring, and reporting of all courses across the academy; including but not exclusively, to CIOF Qualifications.
• Work with the wider team to ensure approved tutors, trainers, and regional trainers are delivering content of the highest quality.
• Utilise feedback across all CIOF learning products and services to support continuous quality improvements.
• Ensure accurate input of relevant data (notes, actions, agreed plans with members and customers) into the CRM.
• Any other tasks as requested by the Director of Operations

Person Specification

Experience & Skills

• Experience in developing and managing qualifications in an education establishment.
• Experience in working with subject matter experts to maintain and develop learning content.
• Experience in faculty/speaker acquisition and dealing with senior-level people.
• Experience in topic development, research, and copywriting.
• Experience in designing competency frameworks and aligning them with professional development activities.
• Experience working in a customer-facing environment.
• Experience or demonstrable knowledge of the charity sector and/or fundraising, and/or professional associations.
• Experience in using communication systems (email, phone etc.).
• Experience in managing budgets and tracking income and expenditure.
• Experience in using MS Office applications and making the most of our CRM, including analysing reports to drive understanding of learner experience.
• Experience in using Learning Management Systems.
• A confident self-starter with strong organisational and planning skills.
• Strong communication and people skills.
• Effective written skills.

Attributes

• Flexibility and a desire to work in a cooperative, collaborative way with other individuals and teams within the organisation.
• Eye for detail and accuracy.
• Ability to prioritise workload, meet deadlines, and work on own initiative.
• Able to work under pressure with the ability to find solutions.
• Diplomatic, energetic and unflappable.
• Excellent customer service skills on the phone, in person, and writing.
• An understanding of and commitment to the values of the voluntary sector.
• Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to work.

Reflecting Our Values

Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, and seeking feedback and views from you.

Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities and ensure it has their interests and values at heart.

Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.

Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.

Proud and ambitious of you, your work, and the difference you make.

If you would like to discuss access requirements or have any questions about the role, please contact us directly.

The Chartered Institute is proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian, and Minority Ethnic communities.

In this role, you’ll be at the heart of our mission, building partnerships that inspire community involvement, organizing impactful events, and recruiting dedicated volunteers. We’re looking for someone who’s not only organized but also skilled at nurturing connections. Whether you’re a teacher, event organizer, or volunteer manager, your ability to juggle multiple projects and engage with a range of stakeholders will be invaluable.

The Corporate Partnerships and Volunteer Manager is responsible for managing/maintaining our relationships with our longstanding corporate partners, and for recruiting and engaging their volunteers for our school programmes.

A key element of the role is identifying and presenting volunteer opportunities to prospective corporate partners, fostering new relationships, and expanding the organisation’s volunteer network. The Corporate Partnerships and Volunteer Manager will actively seek to diversify our corporate partnerships by engaging companies across wider industry sectors. 

In addition to recruitment, the Corporate Partnerships and Volunteer Manager oversees all volunteer logistics, including maintaining volunteer records and distributing relevant briefing materials to ensure volunteers are well-prepared for their roles. 

About You

The following skills may have been gained from a variety of previous roles. You may have managed volunteers or being an account/relationship manager for corporate clients. You may have been a teacher, managing classroom dynamics and education systems. You may have experience coordinating events or conferences where you were responsible for looking after delegates from booking to post event. Or you may come from a training provider or similar where you coordinated a calendar of events and interfaced with organisations and individuals.

Essential:

· Excellent relationship management of stakeholders.

· Confidence in public speaking and presenting opportunities to diverse audience and conducting one-to-one meetings and calls. 

· Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with stakeholders.

· Solutions-focused, with a forward-thinking approach to problem-solving and planning.

· Commercially minded, with a focus on identifying opportunities to upsell and create new revenue-generating volunteer programmes.

· Proficient in IT, with experience using Microsoft Office and platforms such as CRMs.

· Written and oral communication should be of a high standard

· Deeply committed to advancing social mobility and creating empowering opportunities for young people.

Desirable

· Experience working within a charity or in a CSR (Corporate Social Responsibility) department.

· Experience of collecting and analysing impact data

· Knowledge of the youth employment agenda and the labour market opportunities for young people

· Knowledge and experience of the Tower Hamlets area

· Experience of volunteering

This role will require an enhanced DBS check. We operate a safer recruitment policy and we will check on multiple references before employment starts.

Are you organised, persistent and able to manage and progress different tasks in a busy environment? Would you like to use your skills to ensure that those who are struggling financially get the help that they need? If that sounds like you, we might have a place for you at Ealing Foodbank.

We believe anyone in our community should have enough to feed themselves and their family. That’s why we provide three days’ nutritionally balanced emergency food to local people who are referred to us in crisis. We also offer additional advice and support to help people address the underlying issues.

Our work is made possible by a group of amazing volunteers and a small staff team. As Warehouse Manager you will make sure there is enough food in our warehouse and that this food is distributed to our centres. Most day you will work from our office to make sure everything runs smoothly. You will also work from our warehouse on busy day to support our warehouse volunteers.

Role: Warehouse Manager

Responsible to: Ealing Foodbank Manager

Based at: Warehouse (currently Hanwell) and office (currently West Ealing)

Salary: £35,000 per year (FTE)

Hours: 30 hours a week, spread over 5 days (+ occasional weekend days)

Annual Leave: 6 weeks a year + bank holidays

To apply: Please fill in the attached application form, no CVs.

Closing date: Monday 9 December 5pm
Please note, we're actively reviewing applications and interviews will be held on a rolling basis.

Responsibilities
Obtaining, managing, safekeeping and distributing the Food and Supplies necessary to ensure the smooth running of the warehouse and client centres. This includes stock management; procurement; running our warehouse together with our volunteers; arranging transport; liaising with client centres; managing staff and volunteers and arrange food collections and drives.

Please find the full job description attached. 

Requirements
This job is for you if:

• You are able to work independently as well as in a team
• You have excellent processing skills and are a good organiser
• You are able to lead a team
• You have excellent problem solving skills
• You have a heart for people and would love to work behing the scenes to support those who are facing difficulties

Ealing Foodbank is a Christian organisation. The post holder will need to be able to be comfortable with and respectful of the Christian basis of the organisation.

Please find the full Person Specification attached.

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
• Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
• Develop, implement, and maintain Supporter Care Policies and Guidelines.
• Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
• Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
• Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
• Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
• Work closely with Communications in responding to reputational or issues-based queries.
• Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
• Champion Supporter Care best practices across the organisation.
• Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
• Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
• Share supporter feedback with the wider team to promote a supporter focussed organisation.
• Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
• Lead and/or support on in-person and online events to deepen supporter care as required.
• Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
• Provide colleagues with Supporter Care training and resources.
• Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing or working with a fulfilment agency to deliver excellent customer service.
• Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
• Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

• Ability to prioritise multiple tasks within a collaborative team environment.
• Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
• Strong written and verbal communication and interpersonal skills.
• Demonstrates patience, empathy, and understanding.
• Attention to detail.
• An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Line management.
• Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

Terrence Higgins Trust has restructured recently in order to give even greater focus on our vision to create a future where there are no new cases of HIV and where people living with HIV get the support they need.

We are looking for an experienced Senior IT Officer to provide day-to-day advice, guidance and expertise on utilising the IT systems across the charity. In this role, you will work with the Head of IT and any third party partners and suppliers to ensure the IT systems are working efficiently and consistently, troubleshooting and solving technical hardware and software issues as required.

Interviews will be held in person on 18 and 19 December 2024 at 439 Caledonian Road, London, N7 9BG.

Are you looking for a new challenge? Are you keen to develop your influencing and sales skills to help Chapter One attract and unlock corporate partnerships for the benefit of struggling young readers?

40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Many children fall behind with reading simply because they lack the opportunity to practise: Chapter One works to ensure that every child has 1:1 reading support at the time they need it most. We have a vision of a world in which all children have the literacy skills they need to thrive.

Our unique Online Reading Volunteer programme currently supports about 3,000 children a year. It pairs disadvantaged, struggling five to eight-year old readers with reading support volunteers who come from over 140 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

We set ourselves ambitious targets. We want to support 3,900 children by 2025/6 and this Business Development Officer role, with responsibility for building new corporate partnerships, will be crucial to ensuring that we have sufficient volunteers to achieve this target.

We are seeking a proactive, energetic and enthusiastic individual to be an integral part of a Corporate Partnerships team which aims to maximise corporate income, acheive volunteer targets and and take Chapter One into new regions across the UK. This is an opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.

Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. This is a fully remote position, but we do need someone who is within two hours travelling distance of London, Manchester and Leeds and is able to travel to occasional meetings and events.

As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are from Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. We believe that a diverse organisation is one that is more innovative, more creative and gets better results.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Who we are

Galapagos Conservation Trust (GCT) is the only UK registered charity to focus exclusively on supporting the conservation and sustainability of the Galapagos Islands, Ecuador. Our programmes respond to major threats to the Islands and the surrounding marine reserve including pollution, invasive species, overfishing and climate change. We take a ‘science to solutions’ approach, ensuring our programmes are based on robust science and result in solutions being implemented. We work in collaboration with an ecosystem of partners, taking a ‘grassroots to Government’ approach to ensure conservation solutions are co-designed, accepted, and effective.

Role Description

Our membership community are the lifeblood of GCT, representing a passionate group primarily based in the UK, inspired by the magic of Galapagos. Through their membership donations, this community provides a critical stream of income, protecting this special place long after people visit and represent our best advocates for protecting Galapagos into the future. We are seeking a special individual who can help us reach more of this UK audience and catalyse a growth in new supporter recruitment. At GCT, we truly believe that regenerative tourism can be part of the solution for conservation and this role will also drive stronger connections with tourism businesses and other targeted corporates to grow GCT’s income, donor recruitment opportunities and also to disseminate messaging to influence more sustainable practices in the Galapagos tourism industry.

Reporting to the CEO, the Membership & Regenerative Tourism Manager will drive the development and implementation of three key GCT strategies: Membership, Corporate fundraising & Regenerative Tourism. The role will line manage the Individual Giving Fundraiser who is responsible for managing GCT’s contact database and membership/corporate fundraising administration.

What you’ll deliver:

Membership

· Working with the Individual Giving Fundraiser you will oversee a growth in GCT’s membership (targets to be agreed upon appointment) whilst ensuring our strong record of supporter retention is maintained, ensuring our members feel a valued part of protecting Galapagos.

· Working with the Individual Giving Fundraiser and Communications team, you will develop and deliver high quality communications to members and tourism contacts, growing recruitment and ongoing engagement.

· Working with the Individual Giving Fundraiser you will manage GCT’s contact database (CRM) and will refine GCT’s membership, supporter and corporate data tracking processes, reporting monthly and quarterly indicators to the Senior Leadership Team and Board.

· You will ensure robust administration of membership, supporter and corporate income, with an ‘all-hands-on-deck’ attitude during busy income processing times.

· You will lead promotional activities for legacy gifts, stewarding legacy pledgers.

· You will support the Senior Philanthropy Manager in donor relationship management, ensuring a strong donor journey at all levels.

· You will provide strategic input to the CEO for ongoing membership, tourism and corporate fundraising strategy delivery and development.

Corporate Partnerships

· Working with the CEO and Senior Philanthropy Manager, you will review and relaunch GCT’s corporate membership/ sponsorship scheme in 2025 linking with GCT’s 30th Anniversary.

· Working with the Senior Leadership Team you will support the development and implementation of GCT’s first Galapagos Regenerative Tourism Partner initiative (aiming to generate c. £50K per year towards regenerative tourism work).

· You will continue recruitment and cultivation of GCT’s corporate partners from the travel industry and other industries, ensuring partnership deliverables and income targets are met.

· You will support the Senior Philanthropy Manager with logistics, promotion and fundraising strategies for the GCT cruises.

Regenerative Tourism

· You will stay informed of tourism news from Galapagos and trends for UK tourists including attending relevant networking events, updating the wider GCT team on a quarterly basis.

· Support GCT’s position on the Galapagos Regenerative Tourism Working Group.

· Ensure opportunities to share regenerative tourism messaging are optimised to increase industry uptake of biodiversity and local community positive solutions.

General

· Stay informed of existing and new fundraising legislation and guidance from the Fundraising Regulator, keeping the Senior Leadership Team updated of any changes.

· Support for GCT events such as our annual Galapagos Day.

· Ensure GCT’s fundraising and contact data management policies are kept up to date and implemented across the organisation.

· To support other team members as required at busy times.

About You: Person Specification

Who we are looking for:

· An enthusiastic and experienced fundraiser with a true passion for the natural world, keen to drive ambitious strategies to grow our impact.

· An experienced community cultivator and relationship builder, supporting thriving networks of contacts.

· An excellent communicator with experience of customer communications, confident at networking, representing the organisation and recruiting new supporters.

· A highly organised, target driven and goal orientated individual who has strong experience of motivating others and managing happy, productive teams.

· A self-starter who will be responsive to the changing demands of a growing organisation and is willing to drive change within the organisation and challenge current processes where appropriate

Work Experience & Skills Required:

o Experience delivering six figure annual income targets.

o A demonstrable track record in membership management and/or corporate fundraising.

o Skilled networker with proven ability to develop and cultivate new relationships and steward existing ones.

o Highly organised with the ability to plan, prioritise and deliver to tight timeframes.

o Strong finance/budget planning experience with ability to track targets, RoI and KPIs.

o Excellent written and verbal communications skills, experience in best practice customer service.

o High digital literacy, confident in a variety of softwares (e.g. Excel and other Microsoft Office programmes, databases and CRM systems).

o Excellent team management skills with evidence of supporting others to achieve their potential, experience in training others desirable.

Desirable:

o Experience working in the charity sector and particularly in environment/conservation or the tourism sector will be an advantage.

o Evidence of fundraising and/or marketing skills e.g. a qualification or training course is desirable.

o Spanish language ability is an advantage but not critical to this role.

o Confidence in public speaking to a variety of audiences and experience facilitating workshops is beneficial.

Place of work: GCT offices, central London (UK) with potential for occasional national and international travel; based in London office at least 2 days per week, option to work from home up to 3 days per week. This is a UK-based role, please only apply if you are legally entitled to work in the UK and can easily travel at least two times a week to our London office (near Waterloo).

Hours of work: 35 hours (5 days) per week.

Salary: £32,000 - £37,000 depending on experience, 25 days of annual leave plus bank holidays

Reports to: CEO

Line Manages: Individual Giving Fundraiser, possible intern/ volunteer/ consultant management

Closing Date: 12 noon, Thursday 5 December 2024. First interviews planned for week of 9 December.

To Apply:

Email a cover letter detailing your motivations for applying and what excites you about our work, your relevant key skills to this role and what you would prioritise in your first few months of doing this role (formatted as a formal letter) with a CV. GCT is an Equal Opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of age, sex, race, disability, sexual orientation, religion, marital/partnership status or parental status. GCT politely requests no contact from agencies.

Global Dialogue is an international philanthropy support organisation partnering with funders to advance rights, equity and diversity. Independent in status and global in reach, we provide funder networks, collaboratives and their partners with practical support and technical expertise to create lasting change.

We currently host seven large networks and collaborations, serving more than one hundred independent funders, including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS); the International Education Funders Group (IEFG); Migration Exchange; Philanthropy for Social Justice and Peace (PSJP) and Hamrah, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile. We’re proud to have incubated several influential, award-winning charities, including Each Other (formerly RightsInfo), IMIX and The Five Foundation.

Overview

The Operations and Systems Manager is a key role in the Operations Team and will focus on ensuring that our staff, all home-working and many based internationally, can engage positively with Global Dialogue’s operational systems and processes. The scope of the role covers IT and digital tools, digital security, data management, HR, insurance and travel, as well as the organisation’s equipment, and health and safety protocols.

Job Description

• Responsible for the maintenance and development of systems and processes that support Global Dialogue’s operations across a range of functions.
• Provide operational support to programme staff across the organisation as needs arise.
• Collaborate with Operations Team colleagues to improve cross-functional ways of working and play an active role in the development of projects that enhance Global Dialogue’s ‘offer’ to hosted programmes.

IT, Digital Security and Data Management

• Oversee Global Dialogue’s IT provision, managing the relationship with and acting as the main point of contact for our external IT support, as well as fielding programme requests and managing costs.
• Maintain an overview of Global Dialogue’s user accounts across SharePoint and other digital tools, ensuring pricing, licencing and permissions are effectively managed across all platforms.
• Maintain and develop Global Dialogue’s practice and policies in relation to GDPR, ensuring that they are applied across the organisation, and take ownership of the organisation’s SharePoint structure.
• Support the development of Global Dialogue’s digital security offer to hosted programmes, so that the organisation has the tools and infrastructure to respond effectively to associated risks/threats.
• Responsible for scoping and implementing digital solutions that effectively support business operations.
• Source and maintain an overview of Global Dialogue’s IT hardware, phones and other equipment, including managing logistics and the phasing out of old equipment.
• Help to keep Global Dialogue’s website updated, liaising with external web developers where needed.

People and Care

• Support internal processes and systems for starters, leavers and existing staff; maintain an overview of mandatory staff training, as well as ensuring compliance of health and safety in the context of remote working.
• Provide administrative support across contract management and compliance tasks, referring on and tracking progress where needed.

Travel, events and insurance

• Responsible for Global Dialogue’s insurance policies (office, events, travel), ensuring that they are up do date and reflect organisational needs, as well as dealing with insurance queries and processing claims.
• Oversees systems for managing international travel, ensuring that risk management protocols are followed, and advising on compliance as required.

Other

• Maintain an overview of the organisation’s memberships and subscriptions, ensuring renewals and payments are up to date.
• Help the team to monitor the dedicated info@ and operations@ inboxes, including logging, fielding, and actioning requests as appropriate, to ensure Global Dialogue responds effectively to the needs of hosted programmes

The PKD Charity seeks a motivated and experienced grants fundraiser to drive our income growth from trusts, foundations, corporate partners, and other grant-making bodies. In this critical role, you will lead efforts to identify, research, and apply for grants, and will nurture ongoing relationships to ensure sustained and impactful support. With guidance from the CEO, you will play a key role in securing funding to expand the charity’s programs and increase our reach. 

Our mission is to improve the lives of those affected by polycystic kidney disease (PKD) through research, education, advocacy and support. PKD is one of the most common life-threatening genetic diseases, affecting about 70,000 adults and children in the UK. It causes kidney failure, affects other organs, reduces life expectancy and there is currently no cure. We are dedicated to finding new treatments and helping everyone with PKD have the best life they can. 

As our Trusts and Grants Officer, you will join a dedicated team of five, working collaboratively to realise our ambitious goals. You will have the opportunity to make a meaningful difference in a flexible, friendly, and supportive environment where teamwork and adaptability are highly valued. Working closely with the CEO, you’ll help PKD Charity achieve significant income growth through grants, fuelling the organisation’s impact. 

We value talented, enthusiastic individuals like yourself who want to be part of our mission. If you join us, you'll have the opportunity to make a real difference in the lives of PKD patients. This is an exciting time full of challenges and opportunities. If you're ready to join our team and help us accelerate research, provide compassionate support, and advocate for the PKD community, we encourage you to apply. Together, we can create a brighter future. 

This remote role can be worked from anywhere in the UK, ideally over 2 days Monday-Friday. The salary for the role is £29,000-£31,000 (pro rata £11,600- £12,400). 

ROLE RESPONSIBILITIES: 

Identify Funding Opportunities: Research trusts, foundations, and other funding bodies whose criteria align with PKD Charity’s work. Build a robust pipeline of potential funders. 

Craft Compelling Applications: Prepare, write, and submit high-quality, persuasive funding applications. Tailor proposals to meet each funder’s specific guidelines and highlight the charity’s unique impact. 

Data-Driven Case Development: Gather and analyse relevant information to create compelling cases for support, backed by data that showcases the impact of our programs. 

Relationship Management: Cultivate and maintain strong relationships with current and prospective funders, ensuring consistent communication, appreciation, and donor care to foster long-term engagement. 

Expand Funding Pool: Utilise sector knowledge to identify and approach new funders, increasing the charity’s income streams and securing diverse funding sources. 

Progress Tracking and Reporting: Provide regular updates to the CEO on application progress, successful funding, and potential new opportunities. Develop and manage systems to monitor deadlines, submissions, income received, and application status. 

Donor Communication: Ensure funders are kept informed about the charity’s work, including submitting progress reports and impact updates that highlight the value of their contributions. 

Cross-Functional Collaboration: Work closely with other colleagues, especially service delivery and finance, to ensure that information sharing and reporting are aligned and effective. 

ABOUT YOU: 

Proven Experience: You have a strong background in fundraising, particularly in trust and foundation grants, and are comfortable working independently in a remote setting. 

Organised and Detail-Oriented: You excel at managing multiple projects, meeting deadlines, and paying close attention to detail. 

Collaborative Team Player: You are flexible and ready to contribute to various aspects of the charity's work, embracing a team spirit. 

Effective Communicator: You possess excellent writing skills for creating compelling grant applications and are skilled at nurturing funder relationships through clear and professional communication. 

Tech-Savvy: Familiarity with CRM systems and website management is a plus, as is a proactive approach to automating processes where possible. 

How to apply

Please submit your CV with a covering letter (which is no larger than two sides of A4 paper), addressing how you meet the above criteria.

Deadline for applications 14th December 2024. Interviews for the post will be held in the week beginning 13th January 2025.

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our historic canals and rivers. Our tranquil and wildlife-rich spaces provide places to walk, run, bike, boat, fish and rest. It takes an extraordinary team to bring our waterways to life and that is where you come in.

Individual Giving Fundraising is at the heart of the Trust’s Fundraising Strategy, and with ongoing investment to grow our supporter database and accelerate income generation, it's a truly exciting time to join our Fundraising Team.

The Face to Face Fundraising Operations Executive will be responsible for supporting the logistics and administration of the F2F Fundraising programme and planning and organising our calendar of F2F fundraising events.

This is a key role in supporting the delivery of the strategic objective of growing and diversifying our calendar of events, venues, private site and experiential Fundraising to reach a wider and diverse audience of supporters.

Location/base: This role will be based from home, but with an office ‘hub’ for collaborative team meetings.

Key Accountabilities:

• Work with the team to identify and book fundraising opportunities, build relationships with external contacts and create and coordiante our annual events calandar for existing and new F2F Fundraising venues for private site fundraising from Garden centres, festivals, exhibitions to shopping centres and any new creative opportunities. This includes making phone calls, holding meetings, negotiating on cost and working to budget.
• Support the F2F Fundraising managers to coordinate and book their winter calendar of fundraising events and private sites.
• Research and source quotes and negotiate with providers to ensure the best price for the design and production of exhibition panels, stretched fabric wraps and shell scheme branded exhibition materials that fit in with the theme of the events attended (this can include Gazebo’s, roller banners, pull-up banners and wraps for pop-up counters), working closely with our Marketing Team to ensure brand integrity.
• Support the tracking of all stock items and equipment used by the teams. Re-order materials, track, report and control costs to agreed budget. Arrange the distribution of stock and materials and undertake regular auditing and stock control processes including regular National stock takes. Order uniforms and oversee the new hires and leavers process for the distribution, retrieval and recording of Trust items. this includes coordinating the management of starters and leavers equipment.
• Support with recruitment of new starters and onboarding administration including coordinating with key stakeholders in HR, IT & Health and Safety for account and platform setups. Including the monitoring and administration of the team staff trackers, including DBS check, training confirmations and new starter retention rates.
• Ensure any CRM cases and complaints associated with the F2F team are responded to effectively, working with relevant team members to provide best practice responses.
• Displaying the Trust values and behaviours at all times.
• Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

Qualifications and Attainments

• Experience of booking venues and events where sales, marketing or fundraising teams are generating income.

Work experience

• Experience in face-to-face fundraising is desirable.
• Experience in administration.
• Experience of project management / coordination of multiple events programme.
• Experience in venue and site booking.
• A good knowledge of the codes of best practice set out by the Fundraising Regulator & Institute of Fundraising.

Essential Skills and knowledge

• Excellent planning and organisation skills with an attention to detail.
• Excellent communication and negotiation skills, including customer service skills.
• Good report writing and analysis skills.
• Good collaboration and integration skills, building relationships with stakeholders.
• Ability to effectively manage a varied and evolving workload and work with a variety of stakeholders.
• Geographical understanding of the UK.

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What We Offer

In addition to your salary of up to £28,000, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc. 
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters. 
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme. 
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

We’re looking for an enthusiastic grants manager with excellent communication and analytical skills to lead on our social security grants portfolio.

What we do

London is a deeply unequal place. We want to see a fairer city where everyone has the chance to thrive, no matter who they are.

To achieve this, we fund hundreds of organisations fighting for economic and social justice across the city.

Who we’re looking for:

We’re looking for an enthusiastic colleague with excellent communication and analytical skills to lead on our social security grants portfolio. 

You’ll need to have solid project management experience, but you don’t need any prior grant making experience. 

You’ll join a six-person economic justice team within our wider grants team. The economic justice team works closely with a similar sized social justice team. 

We’re a learning organisation, so we’d expect you to want to learn and share your knowledge with colleagues. 

You’ll need to have solid project management experience, but you don’t need any prior grant making experience.

What we offer:

Salary:£57,418 per annum (pro-rata for part time) 

Contract: Permanent, Full time (35 hours) or Part-time (at least 4 days (28 hours) per week)

Location: Moorgate (hybrid working, up to 60% work from home)

Leave: Annual leave of 26 days plus bank holidays and office closure over Christmas period (pro-rate for part time)

Pension: 10% employer contribution for 3% employee contribution – automatic enrolment from day 1

Generous paid sick leave allowance 

How to apply

If you think Trust for London may be the right place for you, we’d love to hear from you. To apply, please visit our website to learn more about the role.

We'll be interviewing candidates as suitable applications come in, so make sure to apply as soon as possible if you're interested in the role. The advert will be open until the post is filled.

Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as an Engagement and Stewardship Events Fundraiser, and get more people involved in change that means everything. 

In this role, you'll be a part of the Major Giving team and work closely with our Partnerships teams, supporting colleagues to maintain and deliver a portfolio of exciting engagement and stewardship events that motivates prospects and existing donors to support the NSPCC financially and through their spheres of influence.

The Engagement and Stewardship team ensures that our supporters feel close to the cause and valued for their support. As Engagement and Stewardship Events Fundraiser, your work will further our ability to raise significant funds. You will be developing high end events and sharing content that communicates the need for and impact of the NSPCC's work with children. 

• Are you someone with experience of delivering high quality events for a range of audiences, excellent organisational skills, a strong eye for detail? 
• Are you great at working collaboratively with colleagues and managing your workload to meet competing deadlines? 

Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.