Operations support jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Apollo Music Projects is a dynamic and successful music education charity, dedicated to bringing live classical music to children who might not otherwise experience it. Since 2004, more than 18,000 children have experienced the magic of live performance through our programmes from classroom to concert hall, culminating in the thrilling spectacle of a full orchestra in concert.
We are looking for a Finance Officer to join our team, to manage our day-to-day finance and bookkeeping activities, as well as to work closely with the team regarding budgeting, and annual submission of the Annual Reports and Accounts.The Finance Officer will also play an important role as part of this small but passionate team in the operations of the charity, from fundraising through to delivery of the programme in the schools.This position offers the successful candidate the opportunity to play a part in helping to shape the charity’s growth and expansion plans.
We are looking for an organised, enterprising and personable individual, passionate about the arts and about creating opportunities for children from a range of backgrounds to listen to and appreciate the magic of live music. This post requires someone who is able to take a high degree of responsibility, and is confident working independently, as this person will for the most part be working remotely. You will have excellent organisational skills, and a high level of precision in financial processes and bookkeeping.
The role will be mainly remote, with regular staff meetings and additional meetings with the CEO or other staff members in central London, and attendance at annual strategy days and some workshops and concerts, and may from time to time entail working outside of office hours.
Applicants should have several years' experience of similar roles, and knowledge of bookkeeping and charity finances,
Apollo Music Projects is proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from Black, Asian and Minority Ethnic communitiesand all those who are significantly under-represented in our sector.
If you would like to apply for this role please include a covering letter addressed to David Chernaik, Chief Executive, explaining why you would like to work for AMP and your qualifications and suitability for the role. Applications without a covering letter will not be considered. Applicants must be available to start in May. As a small organisation we are only able to reply to shortlisted candidates.
Key responsibilities include:
·Bookkeeping including recording income and expenses, and other financial transactions
·Processing of invoices and payments to musicians, staff, schools and other external suppliers
·Draft annual organisational budgets and forecasting with the CEO and Treasurer
·Carry out monthly reconciliations and the preparation of monthly financial update reports to the Treasurer
·Prepare quarterly reports for trustees’ board meetings including Income Statement, Balance Sheet and Statement of Cashflows
·Monitoring of restricted funding
·Developing and maintaining accounting systems; and working closely with the Treasurer to develop new systems where required
·Working closely with the Fundraising Officer regarding fundraising applications and budgets, both general and specific to individual applications;
·Preparation of annual accounts and support with end of year Independent Examination
·Maintaining and improving financial and fundraising spreadsheets;
· Running end-to-end monthly payroll.
Candidate Profile
Skills & Qualifications
Essential
·relevant experience in a finance administration role, ideally including book-keeping, payroll, and monthly/annual reporting for a small business or charity’;
·strong numerical skills, with a high level of accuracy and attention to detail;
·excellent communication skills;
·excellent organisational and project management skills;
·experience of budget management, analysis and reporting;
·highly computer literate, with experience of using Microsoft Office packages including Word and Excel;
·right to work in the UK
·a passion for the arts
Desirable
·experience working in an independent role within a small business/charity environment
·experience working in the arts and/or charitable sectors;
·part-qualified/qualified with a recognised accountancy body (e.g. CIMA, CIPFA, ACCA, AAT etc.)
·familiarity with Quickbooks Online
Personal characteristics
·flexible, highly organised, proactive, able to multi-task and prioritise; a team-player with a helpful, approachable and positive outlook, ready to roll up their sleeves;
·exceptional interpersonal skills;
·vision and entrepreneurial flair;
·a self-starter, able to think clearly and creatively and to find practical solutions;
·a willingness to learn.
To Apply
If you would like to apply for this role please supply a CV and covering letter addressed to David Chernaik, Chief Executive, explaining why you would like to work for AMP and your qualifications and suitability for the role. Applications without a covering letter will not be considered. Please indicate when you would be available to start.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
GiveOut is an award-winning international LGBTQI community foundation. Our mission is to bring together the LGBTQI community and allies to support global LGBTQI rights activism worldwide, building a world where LGBTQI people everywhere can live freely and fully.
Across the world, courageous activists are doing vital work to protect our communities and improve the lives of LGBTQI people. But they lack resources and funding is fragile, especially in the Global South and East. LGBTQI groups receive a tiny fraction of international development aid – just 4p in every £100 awarded by governments.
Our community and allies want to provide support, but it is not always easy to do so. GiveOut’s purpose is to help address this urgent need by providing a platform for our supporters to give tax efficiently in one place to fund LGBTQI human rights activism worldwide. We identify pioneering groups to support through a rigorous process of consultation, due diligence and vetting, guided by our Grant-making Advisory Panel and governed by our Board of Trustees.
We pool the donations we receive to provide grants to LGBTQI organisations around the world, ensuring they have more of the resources they need to defend our communities, tackle inequality and campaign for lasting change.
About the Role
Fundraising and philanthropic advocacy are at the heart of GiveOut’s work. As Senior Philanthropy Officer, you will be a key member of the Philanthropy team, implementing a vital part of our philanthropy programme as we deliver our growth strategy.
You will identify, engage, cultivate and steward major donors (high net worth individuals) and charitable foundations to secure high value gifts and grants, grow long term strategic relationships in support of the LGBTQI movement, grow GiveOut's network, and provide a top quality donor experience.
Working closely with the Head of Philanthropy, you will support them on shaping and executing strategy and work planning, coordinating the donor database and leading on related internal processes, and deputising for the Head externally.
We are open to full time or part time (pro rata) at a minimum of 24 hours, or equivalent to 3 days per week. We are also open to flexible working arrangements to be discussed. Occasional evenings or weekends out of hours will be required, such as for networking or GiveOut hosted events, for which time off in lieu will be granted.
Key Responsibilities
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Donor and Partner Engagement
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Develop and maintain a pipeline of major donors and trusts & foundations
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Prospect Research and due diligence on prospective donors
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Cultivate strong relationships with prospective and existing donors
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Write compelling grant applications and funding proposals tailored to trusts & foundations
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Secure five and six figure partnerships and donations to support GiveOut’s mission to grow giving to support the global struggle for LGBTQI human rights
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Donor reporting on the impact of their gift through grant partner successes
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Represent GiveOut at events, speaking engagements, and donor meetings.
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Strategy and Leadership
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Support the Head of Philanthropy on fundraising and philanthropic advocacy strategy and plans aligned with organisational goals
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Deputise for the Head externally as needed
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Operations and Reporting
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Maintain and optimise fundraising systems, including the donor database (Donorfy) and fundraising pipeline
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Report back on pipeline and partner development to the Head of Philanthropy
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Support the Philanthropy Coordinator on finance reconciliation process
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Team Collaboration and Culture
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Work closely with the Communications & Campaigns Officer to create effective donor materials and external communications.
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Collaborate with the Philanthropy Team Coordinator who supports the Philanthropy Team on reporting, grant applications, events etc.
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Contribute to a positive, effective, and collaborative organisational culture, aligned with GiveOut’s vision and values.
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What Success Looks Like
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Meeting and exceeding fundraising targets set out in GiveOut’s growth strategy and annual income targets.
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Strengthening relationships with donors and funding partners.
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Strong team collaboration and fostering a positive and dynamic work culture.
Essential Skills and Experience
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Passion for GiveOut’s mission to grow giving for LGBTQI rights and a commitment to advancing LGBTQI rights worldwide.
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Proven experience and success in non-profit fundraising, including individual giving
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Strong interpersonal and communication skills, with the ability to engage and build relationships with internal and external stakeholders
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Excellent organisational and project management skills, with the ability to handle multiple priorities.
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Exceptional written and verbal communication for engaging donors and stakeholders.
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Proficiency with fundraising software and databases
Desirable Skills and Experience
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Experience of major donor fundraising with a track record of initiating new relationships and securing four to five figure gifts.
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Experience of securing grants from Trusts & Foundations with a track record of initiating new relationships and securing five to six figure grants.
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Experience of running cultivation and/or fundraising events
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Understanding of budgeting and financial forecasting.
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Familiarity with Google Workspace tools, event management tools (e.g. Eventbrite)
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Working knowledge of GDPR
Please note, if you do not meet all essential skills and experience, but feel you would be a good fit for this role we encourage you to apply anyway.
At GiveOut, we are deeply committed to creating an inclusive and diverse environment. We welcome applicants from all backgrounds, and encourage applications from women, non-binary, trans people, people of colour, and people with disabilities.
Why Join Us?
At GiveOut, we pride ourselves on fostering a dynamic and supportive work environment where you can make a meaningful impact on global LGBTQI rights. You will have the opportunity to shape the future of LGBTQI philanthropy while working with a passionate and dedicated team.
We pool the donations we receive to provide grants to LGBTQI organisations around the world, ensuring that they have more of the resources they need.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy Reference Number:
EADDP/PROG/UK-R2
Position title:
Executive Assistant to the Deputy Director of Programmes
Reports to:
Deputy Director of Programmes
Location:
Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE
Hours of Work:
Full-time, 35 hours per week
Salary guideline:
(Up to) £33,000.00 per annum (commensurate with experience)
Terms of Employment:
12-Months’ Fixed-Term Contract (subject to successfully completing a 6-Month Probationary Period, Contract is extendable and renewable subject to performance)
Application Process & Closing Date:
Please send an introductory email detailing why feel you are most suitable for the role along with your up-to-date CV by no later than 4th May 2025.
Ensure the Vacancy Reference Code is added within the Subject line of the Application Email.
Approx. Interview & Role Commencement Date(s):
Interviews: ASAP – as and when we find a suitable applicant
Start: ASAP thereafter
Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.
Job Summary:
The Executive Assistant to the Deputy Director of Programmes will provide high-level administrative support, ensuring the efficient operation of the office and supporting the Deputy Director in managing their workload. This role requires a proactive individual with excellent organisational, communication, and multitasking skills, capable of handling sensitive information with discretion and professionalism. The Executive Assistant will act as a key liaison between the Deputy Director, internal departments, and external stakeholders, contributing to the overall effectiveness and impact of the Programmes Department.
Key Responsibilities:
- Administrative Support:
- Manage the Deputy Director’s diary, schedule meetings, appointments, and travel arrangements.
- Prepare and organise meeting agendas, take minutes, and follow up on action items.
- Draft, edit, and proofread correspondence, reports, presentations, and other documents on behalf of the Deputy Director.
- Handle incoming communications (emails, calls, etc.) and respond or redirect as appropriate.
- Project Coordination:
- Assist in the coordination of projects and initiatives led by the Deputy Director, including tracking progress, deadlines, and deliverables.
- Conduct research and compile data to support project planning and decision-making.
- Coordinate with other departments to ensure seamless execution of cross-functional projects.
- Maintain and update project documentation and files.
- Liaison and Communication:
- Serve as the primary point of contact between the Deputy Director and internal/external stakeholders.
- Facilitate communication and collaboration between the Deputy Director and team members, ensuring information is accurately conveyed and deadlines are met.
- Represent the Deputy Director in meetings or events when necessary.
- Office Management:
- Organise and maintain the Deputy Director’s office, ensuring it is well-equipped and efficient.
- Manage office supplies, equipment, and budget as needed.
- Coordinate with IT and other support services to ensure the Deputy Director has the necessary tools and resources.
- Event and Meeting Coordination:
- Plan and organise departmental meetings, workshops, and events, including logistics, catering, and materials preparation.
- Assist in the preparation of presentations, speeches, and other materials for events or conferences.
- Ensure all event and meeting details are flawlessly executed.
- Confidentiality and Discretion:
- Handle sensitive information with the utmost confidentiality.
- Manage the Deputy Director’s files and records, ensuring secure storage and easy retrieval.
- Adhere to organisational policies regarding data protection and privacy.
- Personal Assistance:
- Provide occasional personal assistance to the Deputy Director as needed, including managing personal appointments or tasks.
- Assist with ad-hoc tasks and projects as required by the Deputy Director.
- Other:
- To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
- To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
- To undertake any reasonable responsibilities as required by Line Manager
- To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices
- NB: This Job Description is illustrative and non-exhaustive in scope. The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.
Qualifications:
- Education: A bachelor’s degree in business administration, management, or a related field is preferred.
- Experience:
- Minimum of 2 years of experience in an executive assistant or senior administrative role.
- Experience in a non-profit or international development organisation is advantageous.
- Skills:
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to prioritise tasks and manage multiple responsibilities simultaneously.
- Discretion and ability to handle confidential information.
- Strong interpersonal skills and ability to work well with a diverse range of people.
- High level of professionalism and attention to detail.
Key Competencies:
- Proactivity: Ability to anticipate needs and take initiative without waiting for direction.
- Adaptability: Comfortable working in a fast-paced environment with changing priorities.
- Problem-Solving: Strong problem-solving skills, with the ability to identify solutions and implement them effectively.
- Team Collaboration: Able to work well independently and as part of a team, fostering positive working relationships.
Additional Requirements:
- Travel: Occasional travel may be required for meetings or events.
- Flexibility: Willingness to work outside of normal business hours when necessary:
- Ability to demonstrate current eligibility to work within the United Kingdom
- Must be able to either:
- Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
- Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
Deadline for applications is 4th May 2025 however Muslim Hands reserves the right to end the application procedure early should the right candidate(s) be found.
NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.
Other Information:
Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2030.
Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for a high-calibre candidate who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as Centre Leader at our new IntoUniversity centre in Hartlepool. You will have responsibility for setting up, launching and running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery.
A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.
The role at a glance
Contract: Full-time, permanent
Start date: July 2025
Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
(Some additional weekend & unsocial hours will be required)
Centre Leaders are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres
Location
IntoUniversity Hartlepool
The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays.
Salary
£35,500 per annum
Annual leave
Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)
Staff benefits
- Employer pension contributions of 6% (and up to 8% after two years)
- Year round ‘early finish’ Fridays at 4.30pm
- Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year
- Employee Assistance Programme including access to wellbeing and legal support
- Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
- Interest-free new starter loans of up to £1,000
- Cycle to Work Scheme and Travelcard Loan Scheme
- Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
- Staff in FOCUS – rewards, competitions and prizes across the year
Application deadline - 9am Tuesday 22nd April 2025
Interview day (in-person) - Thursday 1st May 2025
IntoUniversity provides local learning centres where young people are inspired to achieve.





The client requests no contact from agencies or media sales.
Purpose of the Job
Want to own and shape a mission-critical system that empowers an entire charity to do its best work?
UK Youth is one of the UK’s leading youth sector charities, with a bold ambition to unlock youth work for all. We deliver national programmes, support a growing movement of local youth organisations, and amplify the voices of young people. Technology is becoming a key enabler for how we improve processes, understand our impact, and engage with our network.
As UK Youth’s go-to person for Microsoft Dynamics 365, you’ll manage our CRM system at the heart of our digital operations. You’ll keep it running smoothly and ensure it’s fully integrated into everyday workflows across the charity. As we begin to shape our digital strategy, you'll play a key role in influencing its direction and ensuring our CRM platform supports our wider digital ambitions. Acting as a functional consultant and product owner, you'll ensure the system supports teams to work smarter and more efficiently.
You’ll also manage our external CRM supplier relationship, lead system improvements, and help build a digital-first culture that enables growth and strong user experiences.
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.
Key Responsibilities
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Be the go-to person for all things Dynamics 365 and Portal-related.
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Own the CRM service desk—your ability to prioritise tasks will directly impact how smoothly teams across the charity operate.
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Liaise with external suppliers to ensure a high-quality service for users.
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Manage user roles, access levels, and license use.
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Ensure licenses match business needs and are used efficiently.
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Manage the CRM budget and supplier contracts.
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Maintain strong supplier relationships and enforce service agreements.
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Lead system upgrades and feature rollouts that enhance how we engage with partners and measure our impact.
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Collaborate with the IT Manager to deliver integrations.
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Stay current with Dynamics updates and apply improvements.
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Maintain data quality across systems.
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Ensure compliance with data protection laws and internal policies.
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Advise leadership on data-related risks.
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Monitor system health and implement necessary updates.
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Maintain strong digital security and service continuity.
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Help teams with data extraction and reporting as needed.
Experience, Skills & Experience we're after
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Advanced knowledge of Microsoft Dynamics 365; certifications a bonus.
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Experience supporting portals (Umbraco familiarity is desirable).
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Skilled in configuring Dynamics 365 and using Power Platform tools (Power Apps, Power Automate).
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Experience delivering Agile projects.
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Proven success as a product owner or functional consultant.
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Understanding of GDPR and data protection compliance.
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Strong grasp of Infosec and Microsoft 365 architecture.
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Experience handling first and second-line operational issues.
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Confident working with stakeholders at all levels.
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Solid customer service and relationship-building track record.
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Experience with strategy development or project management is a plus.
Why work at UK Youth?
We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.
UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.
We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.
We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Monday 28th April 2025 at 08:00am
Provisional Screening & Interview Dates: 2nd May - 9th May 2025
Target Start Date: 6th June
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
St Christopher’s Academy
At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.
When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please click here
We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.
About the role
As an Experienced Practitioner, you will provide direct support and care for our young people who have complex emotional and mental health difficulties (such as trauma and loss) and can struggle to regulate their emotions. Working within a therapeutic framework, you will develop a direct programme of work aimed at developing authentic relationships with our young people (aged 16 – 24 years old), you will also have responsibility for making sure our residents are safe, providing support, liaison with other professionals and completion of support documents to record information.
Throughout the Waking Night shift, you will have the additional support of an on-call manager should there be any emergencies. Further to this, you will be involved in monthly team meetings and receive monthly supervision.
Location
Our locations cover: North Kensington (W10), Camden (NW3) and Lewisham (SE13)
When completing the application form, you will have to select the location you are applying for.
Applicants should have
- Minimum of 1 years’ experience working and supporting Young People to achieve their full potential.
- Genuine commitment to working and supporting Young People to achieve their full potential; with the ability to build and promote trusted relationships while maintaining professional boundaries.
- An understanding of the issues facing Young People and a basic understanding of safeguarding Regulations and Procedures.
- The ability to cope effectively with challenging behaviour.
- Good communication and team working skills.
- Flexibility to work Waking Night shifts, including weekends and bank holidays.
- Commitment to undertake any mandatory training (outside of working hours) and continuous learning to ensure a high level of service.
- Creativity, enthusiasm and energy to inspire and encourage young people to achieve their goals.
What you should expect from us
- Salary: £28,808 per annum
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
- Contributory pension scheme, enhanced maternity and company sick scheme.
- UK Life Assurance (Death in service) to the value of 3 times your annual salary.
- BUPA employee assistance programme, offering counselling, financial advice and legal support.
- Cycle to work scheme.
- Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
- Discretionary funded training programs.
- Employee awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
First Stage Interview – Tuesday's and Thursday's throughout April and May 2025
Shortlisted candidates will be invited to attend an interview at our Head Office
Second Stage Interview
Successful candidates will then attend the second stage interview at the home they have applied for.
We advise you to apply as soon as possible as applications will be reviewed on a rolling basis.
Please note:
- This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
- It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
- all shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
The client requests no contact from agencies or media sales.
If you are ready to join a creative, fast-growing organisation dedicated to community-led educational equity, we encourage you to apply.
About EduSpots
EduSpots is a dynamic, community-driven UK and Ghana-registered charity that connects, trains, and equips volunteer community educators (known as ‘Catalysts’) to drive grassroots educational change. These efforts center around the creation and operation of community-led ‘Spots’—innovative education spaces benefiting learners of all ages.
Founded in 2016, EduSpots has grown to support 50 communities through 400 local Catalysts who play a central leadership role. We believe in a community-led model that can be adapted globally. Our Ghana-based team facilitates three leadership programmes—Ignite, Catalyse, and Inspire Mentoring—enabling Catalysts to run clubs focused on early-years education, digital literacy, STEM/environmental education, and gender equity, ultimately reaching over 15,000 learners each year.
EduSpots’ rapid growth has been recognized through accolades like the Tes International Award (2018) and the Big Give Supporters’ Choice Award (2022). We were recently a finalist for the 2023 Their World Scale-Up Innovation Prize, and our Founder was a finalist for the UNESCO-backed Varkey Foundation’s Global Teacher Prize. We are now expanding our model, supported by independent evaluation findings and prestigious accelerator programs, as we explore its global potential.
About the Role
EduSpots is seeking a Global Philanthropy Manager—an engaging, dynamic, and proven fundraising specialist who will play a key part in our next phase of growth. As we continue to expand, we need an individual with a track record of securing income from trusts and foundations, ideally at the 5- to 6-figure level (GBP), and the ability to cultivate new funding partnerships.
In the past two years, we have doubled our income and expanded our programmes significantly. We are now poised for further growth and need someone who understands the value of community-driven change. You will collaborate closely with our CEO, Ghana-based Heads of Programmes, and Head of Operations to develop funding proposals and nurture donor relationships at a strategic level.
Depending on experience and availability, this role may involve overseeing a small part-time fundraising team (including a Fundraising Manager, Trusts and Foundations Manager, and Communications Manager). In time, the position could evolve into a Head of Fundraising role.
If you are passionate about educational equity, thrive in a fast-paced yet supportive environment, and want to make a direct impact on community-led initiatives, we’d love to hear from you.
Key Responsibilities
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Global Fundraising Strategy
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Develop and execute an overarching fundraising strategy targeting medium-to-large, multi-year commitments from trusts, foundations, major donors, and (potentially) corporate partners.
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Work closely with the CEO and leadership team to secure high-value partnerships.
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Strategic Proposal Development
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Collaborate with the CEO, Heads of Programmes, and Head of Operations to craft compelling organisational and programme-focused bids.
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Contribute to EduSpots’ broader strategic development, aligning funding proposals with our organisational goals.
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Donor Cultivation and Stewardship
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Establish and maintain efficient donor identification, cultivation, and tracking systems.
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Coordinate with the CEO and board members to leverage their networks for new funding opportunities.
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Create bespoke stewardship plans that demonstrate the impact of donor support and build lasting relationships.
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Communications and Networking
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Work with the CEO and Communications Manager to develop a compelling case for support and accompanying engagement materials.
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Actively represent EduSpots in relevant networks to increase our visibility among potential donors.
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Donor Relationship Management
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Oversee relationships with major donors, trusts, and foundations, including grant reporting and ongoing communications.
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Manage donor databases and ensure accurate record-keeping.
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Monitoring and Compliance
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Track philanthropic trends to strengthen EduSpots’ fundraising effectiveness.
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Ensure compliance with all relevant international fundraising regulations and ethical standards.
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Team Leadership (Depending on Experience/Availability)
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Potentially manage and mentor a small part-time fundraising team (Fundraising Manager, Trusts and Foundations Manager, Communications Manager), ensuring alignment with organisational objectives.
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General Duties
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Contribute to overall strategy development, annual business planning, and budgeting.
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Carry out all administrative tasks related to the role accurately and efficiently.
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Comply with all EduSpots’ policies and procedures.
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Undertake other reasonable duties as required.
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Skills, Experience, and Attributes
Essential
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Proven track record of income generation, ideally within education or international development.
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Extensive experience writing successful grant applications (5- to 6-figure GBP).
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Strong background in cultivating and managing relationships with trusts, foundations, and other grant-makers.
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Knowledge of a broad range of UK-based funders and some familiarity with international (European/US) funders.
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Understanding of programme development and management, ideally in an education context.
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Some experience in communications/marketing within an NGO setting.
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Excellent written and verbal communication skills, with strong interpersonal abilities to engage diverse stakeholders.
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Ability to work autonomously in a remote role with minimal day-to-day supervision.
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Strong IT skills (Word, Excel, Google Drive, etc.).
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Deeply aligned with EduSpots’ values, including a commitment to community leadership, sustainable change, teamwork, play, passion, and care.
Desirable
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Experience managing a team and overseeing their performance.
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Familiarity with corporate partnerships, individual giving, and fundraising campaigns.
Application Process
If you are ready to join a creative, fast-growing organisation dedicated to community-led educational equity, we encourage you to apply. Please submit your CV and a brief covering letter highlighting your relevant experience and what excites you about this role.
We look forward to exploring how you can help EduSpots expand its impact in Ghana and potentially beyond, shaping a more inclusive and empowering future through education.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Joshua Tree is a growing charity with a vision to support any family affected by childhood cancer that needs us.
To help us achieve this, we are looking for a passionate and dynamic Business Relationship Manager to join our income generation team, focusing on North West England particularly Manchester and suburban areas. This role will build and nurture relationships with businesses and organisations in order to generate funding.
As our new Business Relationship Manager, you will cultivate existing business contacts while identifying and securing new introductions and opportunities. Your role will focus on building strong relationships with organisations to maximise fundraising potential and ensure long-term financial support. Representing the charity with enthusiasm, you will promote our work and foster lasting partnerships to achieve income targets.
Additionally, you will collaborate closely with our new Income Generation Advisory Board, comprising of business leaders and CEO’s who can support you with high-level introductions, leads, and strategic insights.
Ideally, we are looking for someone with proven experience in fundraising preferably in the charity or non-profit sector however, applications will be considered from candidates who work in a similar role outside of the charity sector.
What is important to us is your drive and natural ability to engage with people, build meaningful relationships and use your initiative and creativity to generate income from business and organisations.
The client requests no contact from agencies or media sales.
This role focusses on raising funds for Bowel Research UKs medical research projects and work that focuses on patient and public involvement. Funds raised will be a mix of restricted project funding and unrestricted funds that can support the organisations core operations.
You will need to work closely with colleagues in Research and Patient & Public Involvement to ensure you have a strong understanding of current funding needs and research successes. You will take the lead on seeking out new prospects and nurturing existing relationships to significantly grow income. You will achieve this by researching sources of funding, devising individually tailored applications, maintaining excellent communications with existing and potential donor trusts and foundations, delivering an agreed income target as well as growing funding from these sources.
The role will include researching relevant opportunities, identifying the most appropriate projects, writing and submitting applications and ensuring excellent donor management, development and reporting. Trusts and Foundations income is a cornerstone of Bowel Research UKs charitable income each year and is responsible for around a third of fundraised income. The organisation has assessed the trusts' function recently, the outcome of which shows that there is scope to significantly grow this area of activity. Full support will be given to the Trust Fundraising Manager to enable this growth to happen.
You will be a motivated self-starter able to write, budget and communicate effectively. You will develop relationships with ease and feel able to positively influence colleagues at all levels of an organisation. The position requires someone with a positive attitude who is determined and resilient.
If you are someone who is or has operated at a senior trust fundraiser level, or someone who can demonstrate experience of developing a trust and grants pipeline, creating compelling applications and directly delivering income success, then this role might be for you.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact Jo to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.
Closing date for applications: Midnight Wednesday 30th April
Interviews are expected to be held on Thursday 8th May (virtually)
Location: The successful applicant will based at one of our local offices across Oxfordshire
About the role
Working at a strategic level, you will have overall responsibility for identifying and securing the income streams to support the activity of this newly formed organisation (merger of 3 local Citizens Advice offices), working the Chief Executive and other members of the management team. You will actively monitor the advice landscape and stay informed about industry innovations and emerging trends, proactively identifying opportunities to integrate relevant advancements into the organisation.
You will also be responsible for the line management of the Fundraising Officer, Communications Officer and the Research and Campaigns Coordinator.
Role Responsibilities:
- With the CEO, design a sustainable funding model and a diverse project portfolio for CAOX that guards against over reliance on a single funder or work type.
- Identify and secure new business opportunities that generate income and are aligned with the organisational and strategic aims.
- Create a standardised fee structure for core services to ensure consistency and transparency when preparing bids and proposals
- Negotiate contracts and service level agreements to ensure the work scope aligns with contract value.
- Manage multiple bids and innovation projects, prioritising effectively and demonstrating financial efficiency.
- Supported by the Fundraising Officer, lead on identifying and writing compelling and persuasive funding bids.
- Ensure a strong funding pipeline is maintained by tracking and planning fundraising activities, applications and forecasted income.
Demonstrable experience and achievements:
- A successful track record in business development and identifying new funding opportunities to achieve significant impact, meet user needs and maintain standards.
- Strong leadership experience, with the ability to inspire and lead a passionate and committed team, at all levels of the organisation, to perform to the best of their abilities
- Experience of building positive and productive relationships with a diverse group of stakeholders.
- Understanding of the voluntary sector, knowledge of the strategic and policy environment in which the advice sector operates.
- Understanding of fundraising regulations
In accordance with Citizens Advice national policy we will require the successful candidate to be screened by DBS ( Disclosure and Barring Service). A criminal record will not necessarily be a bar to your being able to take up a job offer.
Expenses: You will be based in one of our local offices across Oxfordshire. Any additional travel above home to work can be claimed at £0.45 per mile
Other: A Laptop and any other essential equipment required for the role will be provided
For further information on how to apply please view the job pack on our website via the Apply button.
- Completed applications must be returned by 6pm Wednesday 23 April 2025.
- Interviews will be Friday 02 May 2025
- Please ensure that you show how you meet the person specification with examples in the application form.
We are a Disability Confident employer, if you require any reasonable adjustments to allow you to participate in the interview process please let us know.
We are an equal opportunities employer and we welcome applications from under represented communities.
The Grand plays a vital role in the community delivering a Healthy Living Centre programme and a Dynamic Youth Programme (GYG)
We are looking for an exceptional leader to work alongside our Board of Directors to uphold the values & ethos of our organisationwhile providing strategic and operational leadership to our staff.
This is more than a leadship position, it is an opportnuity to transform lives and have a significant impact on the health & wellbeing of the community in Gravesham.
The CEO will:
● Empower individuals and families by ensuring accessible, high-quality health and wellbeing services.
● Support young people by expanding programmes that nurture confidence, creativity, and future aspirations.
● Strengthen community resilience by addressing social inequalities and engaging those most in need.
● Nurture long term partnerships and strategic relationships with cross sector stakeholders to provide high quality provision across a range of activities.
● Secure the future of The Grand, positioning it as a model of excellence in community.-led initiatives across Kent
Who We’re Looking For We need an experienced, passionate and driven individual with:
● A deep understanding of the challenges faced by people of all ages in areas of multiple deprivation, ideally in the Kent region.
● Proven leadership and strategic planning experience, ideally within the charity, public health, or community development sectors.
● Strong financial acumen and the ability to manage budgets, fundraise from a diverse range of sources, and compile grant applications .
● Excellent relationship-building skills to work with partners, funders, and the wider community, able to manage multiple, and often conflicting needs with diplomacy and a respect for all.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
London-based | Fixed Term – 18 months | Full Time
An internationally renowned research institute, dedicated to making the discoveries that defeat cancer, is seeking an Interim Head of Financial Accounts to play a pivotal leadership role in its Finance Department during a transformational period.
This organisation has been at the forefront of global cancer research for over a century and is ranked among the top centres for cancer research and treatment worldwide. It combines cutting-edge science with a deep, people-first culture—where excellence, collaboration, and integrity are not just values, but lived every day.
This role offers a unique opportunity for a finance professional to contribute directly to a cause that changes lives. It’s a chance to be part of something bigger—supporting the financial heartbeat of a world-class institution that blends research, academia, and operational impact.
The Opportunity
The Interim Head of Financial Accounts will lead a dedicated team within Financial Operations and Control, ensuring the organisation’s financial activities run efficiently, compliantly, and strategically. The successful candidate will guide treasury management, statutory reporting, tax compliance, and payroll, while also playing a key role in the rollout of a brand-new ERP system.
This is a hands-on, leadership role that combines strategic oversight with operational delivery, offering the rare balance of autonomy and collaboration.
Key Responsibilities
- Lead, develop, and inspire the Financial Accounts Team.
- Oversee treasury operations, investment reporting, and cashflow forecasting.
- Ensure timely, accurate processing of all accounts payable/receivable activities.
- Manage payroll operations in partnership with HR.
- Maintain VAT and Corporation Tax compliance, acting as the key liaison with HMRC and external advisors.
- Drive forward audit preparation and the delivery of statutory accounts.
- Support finance process transformation during the implementation of a new ERP system.
About You
You're a qualified accountant (CCAB) with substantial experience across all areas of financial operations, ideally in the charity, not-for-profit, or higher education sectors. You're a natural leader with an analytical mindset and the ability to communicate financial matters clearly to non-finance stakeholders. Your attention to detail is second to none, and you thrive in a values-driven organisation that is truly mission-led.
Essential experience includes:
- Treasury and cashflow management
- Tax reporting (VAT and Corporation Tax)
- Payroll oversight
- Month-end and year-end financial close processes
- Statutory accounts preparation and audit liaison
Experience with Agresso or Oracle Cloud Financials would be a welcome bonus.
What’s On Offer
This is more than just a finance role. It’s a career-defining opportunity to be part of something meaningful. You’ll work alongside some of the brightest minds in research and innovation, within a culture that genuinely cares about its people.
Benefits include:
- 28 days annual leave (plus bank holidays)
- Access to the Universities Superannuation Scheme (USS) or continuation of NHS Pension Scheme
- Family-friendly policies and flexible working options
- Interest-free loans for travel and cycle schemes
- Access to on-site gym and restaurants
- Mental health and wellbeing support
To find out more apply below or contact Rosemary Pini from Allen Lane.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Housing Officer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Are you someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about making a difference in the lives of residents? If so, this could be the perfect role for you!
Job Title: Group Housing Officer
Location: Islington, London with hybrid working including one day in the office and regular visits across our services which may include London, Brighton, Kent, Luton, and Bedford
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00 with some flexibility as required
Salary: £35,700
About the Group Housing Officer role:
We are looking for a dedicated, proactive and experienced Group Housing Officer to join our small, close-knit housing management team. In this role, you will be responsible for the housing management functions relating to but not limited to occupancy, charge collection, and monitoring of health and safety for a patch of residential supported accommodation services.
You will work independently, with autonomy over your own working schedule and meeting priorities, as well as working as part of the wider team and in collaboration with our services. You will support our Service Managers with the smooth operation of their properties, maintaining high standards of housing management, and supporting the needs of our residents in relation to housing management. You will support with the management and auditing of rent accounts to help maximise organisational income. This is a great role if you have the passion for what we do, and have a background in housing management!
What are we looking for from a Group Housing Officer:
- Experience in effective rent collection and management of arrears
- Proven experience in housing management which includes health, safety and environment and anti-social behaviour
- Proven experience of collaborative working across different geographically dispersed teams
- Understanding of welfare benefits and entitlements including but not limited to housing benefit
- Proactive nature, with the ability to make decisions to resolve challenging situations within the capacity and level of the role
- Ability and willingness to attend regular visits to our different service locations and other locations as required within the capacity of the role
- Building Audits: Carry out quarterly health and safety building audits to ensure compliance and safety standards are met.
- Health and Safety: Oversee health and safety matters across the accommodation buildings, ensuring a safe and secure environment for residents.
- Organisational Skills: The ability to prioritise workloads effectively while maintaining attention to detail.
- Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer:
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Main Responsibilities
· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards
· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference
· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X
· Scheduling meetings, organising papers, and some note/minute taking, as required
· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.
· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.
· Ensuring the SRHE website is kept up to date, in liaison with other team members
· Providing quality customer service for members and external contacts
Qualifications, skills and experience
You will need to demonstrate that you possess the following qualifications, skills and experience:
· Demonstrable experience in a team support role or an administrative assistant role
· Excellent organisation and administration skills
· Excellent written and verbal communication skills
· Good numeracy skills
· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)
· Familiarity with website maintenance and basic website management
· Managing, maintaining and manipulating databases
· Preferred education is to undergraduate level with an interest in higher education provision
The client requests no contact from agencies or media sales.
Purpose of the Role
The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff.
The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.
Main responsibilities
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Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.
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Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up.
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Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals.
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Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer.
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Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding.
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Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role.
Safeguarding
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Implementing MWNUK Children and Adult Safeguarding policies and procedures.
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Responding to safeguarding concerns in a timely manner and promoting good practice.
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Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.
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Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews.
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Having regular case reviews and making evidence-based decision-making.
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Monitoring and evaluating safeguarding practices.
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Liaising with external agencies as and when required.
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Reviewing helpline cases before they are closed ensuring the data has been properly recorded.
Managing cases
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Triaging, managing, prioritizing and allocating helpline cases.
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Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.
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Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.
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Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.
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Ensuring policies and procedures are followed.
Other duties
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When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner.
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Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.
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Promoting the helpline’s services to a range of stakeholders.
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The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule.
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Carrying out duties to support the Operational Director and CEO.
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Attending training for professional development, as required.
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Undertaking outreach work, if required.
Person Specification
Professional Experience, Knowledge and Understanding
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Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc.
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Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.
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At least one year's experience in handling children and adult safeguarding.
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Willingness to participate in further training and development opportunities.
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Working in a trauma informed way by recognizing impact of trauma on women.
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Experience of managing, supporting and supervising a small team.
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Second language such as Arabic, Bangla, Punjabi or Urdu.
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Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook).
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Desirable line management experience.
Abilities and Skills
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Significant organisational and administrative skills, supported by a proficiency with ICT.
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Able to build relationships with whilst maintaining professional boundaries.
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Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.
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High level of professionalism when dealing with internal and external stakeholders.
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Strong organisational and interpersonal skills with solid communication skills – written and verbal.
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Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers.
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Ability to work independently without supervision and being able to use initiative.
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Communicating information from management to staff in an accessible way.
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To be able to work under pressure, whilst keeping calm and levelheaded.
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The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary.
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Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.
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Understanding and knowledge of the voluntary / non-profit women’s rights sector.
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Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.
Personal Qualities
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Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties.
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Adaptability to changing circumstances and new ideas.
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Resilient and determined to achieve goals.
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Committed to vision, mission and aim of MWNUK.
Equal Opportunities Awareness
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An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach.
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A commitment to working in a flexible and collaborative manner with all members of the MWNUK team.
Application Process
If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link
Please note that this is not an interview and is strictly for informational purposes only.
1st Stage
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Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions:
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Why does this role appeal to you, and what experiences make you an ideal candidate?
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Why do you want to work in the women’s sector, and how do you believe you can make a difference?
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Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect?
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We will only process completed applications and will not chase up missing CVs or cover letters.
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Please note that feedback will not be provided at stage 1 of the application process.
2nd Stage
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Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025.
Further Information
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Basic DBS clearance is required.
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Evidence of your right to work in the UK is required.
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If successful, references will be requested. To help speed up the process please include references in your CV.
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Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.