Operations Manager Jobs

The British Association for Immediate Care are looking to recruit an experienced, dynamic and motivated new Chief Officer. Following the retirement of the current post holder the Association's Trustees are wanted to appoint a senior leader who is able to take us on the next part of our journey.

Answering to the charities Chairman and in turn Board of Trustees the post holder will be responsble for delivering the charities strategic objectives as well as providing clear leadership and direction. The successful applicant will be required to grow our education portfolio as well as lead our growth and scope as well as influence in pre hospital immediate care.

The role will be required to work closely with our affiliated immediate care schemes and members to further enhance membership benefits and also look for opportunties to develop stonger relationships and partnerships both internally and externally.

This is an exciting role within the national pre hospital care charity. For an informal conversation with the Charities Chairman Dr Andy Pountney, contact details are in the role description.

Closing date: 5th February 2025 at 23:59pm

Full time, Permanent

Hybrid - Whitechapel, London (1-2 days per week in office)

Salary: £55,600 - 57,630 per annum (salaries are graded against our pay framework and are not negotiable)

The B Corp Movement

B Lab UK is part of the global B Corp movement with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. The B Corp community is a global movement of businesses that provide leadership by demonstrating their commitment to people and planet. There are now over 9,000 B Corps spanning 102 countries and 160+ sectors. Some names you might have heard of include Patagonia, The Guardian, and Divine Chocolate.

Why this job?

B Lab UK is seeking a strategic leader to oversee the B Corp journey and help transform our certification and recertification processes. In this new role, you will be critical in ensuring an exceptional experience for companies applying to become B Corps. You will also steward the organisation in transitioning to a new set of certification requirements starting in 2026, playing a key role in transforming our internal processes to meet these new standards and realise the opportunities it presents to us.

You will lead the certification and recertification functions, overseeing performance, managing risk, and ensuring smooth operations. As a project leader, you’ll guide the transition to new standards, managing timelines and engaging stakeholders across the organisation to ensure a successful transformation. As an experienced people manager, you will line manage the Certification Manager and Recertification Lead (plus 2 indirect reports), fostering a high-performing team through coaching and development.

In addition, you’ll drive improvements in the customer journey, address challenges, and collaborate across teams to deliver a seamless certification and recertification experience. With responsibility for forecasting and performance metrics, you will work with our Global office to proactively manage certification capacity and ensure continuous improvement.

If you’re an experienced leader passionate about sustainability and process transformation, apply today to help shape the future of B Corp certification.

In this role you will:

• Support the Director of Growth & Product to implement B Lab UK's strategy and vision for an exceptional B Corp certification experience. 

• Work closely with the Certification Manager and Recertification Lead to design clear, effective processes for an outstanding customer journey.

• Take accountability for the performance of certification and recertification functions, identifying and mitigating risks through proactive engagement with the wider organisation.

• Spearhead the transition to new performance standards, coordinating a cross-functional team to ensure timely adoption and integration. Manage timelines, workstreams, and regular progress reviews to ensure smooth execution.

• Line management of the Certification Manager and Recertification Lead, fostering growth and development through coaching, performance management, and establishing effective ways of working.

• Drive projects that enhance the certification and recertification experience, acting as an escalation point for companies facing challenges and collaborating across teams to deliver a seamless, cohesive customer journey.

• Work with the Global office to forecast certification and recertification capacity and monitor key performance metrics.

Please refer to the job description below for full requirements of the role.

What we're looking for:

Remember no one has every skill or experience needed for this role and you’ll have the opportunity to learn a lot from the team. We believe someone who has a few of these is well suited to exceed in this role:

• Ability to successfully lead, motivate and develop a team.

• Ability to strengthen and implement strategies and processes for more effective work.

• Proven track record of successful project management, with ability to coordinate plans spanning multiple functions.

• Ability to implement organisational change/transformation.

• Exceptional organisational skills, with the ability to prioritise effectively and delegate when appropriate.

• Excellent stakeholder management and communication skills.

• Strong presenter of complex concepts, ability to communicate effectively internally and externally.

• Problem-solving, risk management, and ability to drive process improvements.

• An optimist who understands the role business can play in creating the future that benefits all people and the planet.

• An advocate for growth mindset and continuous improvement.

• A keen collaborator who values the ability to go further together with their colleagues and stakeholders.

• You thrive in a small team within a fast-paced, growing organisation.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

What we give you:

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good
• Hybrid and flexible working, we have a high trust environment and are advocates for right place working
• Hybrid working (min 1/2 days per week in office)
• Flexible working hours (based around core working hours)
• Opportunity to work 4 days a week 
• 25 days holiday plus bank holidays (pro rata for part-time staff)
• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
• Our office is closed between Christmas and New Year, no need to take extra holiday!
• Private Medical and Dental cover
• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
• 2 paid volunteer days per year
• Enhanced Parental Leave and family friendly policies, including carers leave
• Learning and Development opportunities
• Enhanced Pension and Life Assurance
• Cycle to Work Scheme
• Income Protection policy
• Working in a flexible office workspace

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

ABOUT THE ROLE

We are looking for a dedicated team to deliver person centered and bespoke trauma informed support to vulnerable women in Luton. 

As part of a new provision, this service will be open to women who experience sexual exploitation and are dependent on drugs/alcohol, and will offer stable and psychologically informed support in safe, secure surroundings they can call their home. 

The service will work in collaboration with multiple services and partners, to embrace a flexible, strengths based approach, displaying tolerance, recognition and understanding the impact trauma can have on behaviour.   

The service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion.  These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.

We are looking for Relief bank Support Mentors to work with a passionate and committed team focused on delivering essential support and safe accommodation to sexually exploited women in Luton who suffer extreme levels of violence, coercion and trauma. 

You will support and empower our residents and participants to maintain their health and wellbeing, to be part of the wider community and help them to lead more fulfilling lives. You will be involved in organising and delivering stimulating and engaging groups and activities across our sites to address the challenges faced by our residents and participants, to support them on their journey towards independent living.

We will be holding a recruitment day for this service on the 14th of January 2024 in Luton.  (This is a Women's Service and we will not be accepting applications from men).

ABOUT THE SERVICE

The service will consist of 11 self-contained flats, plus one sit-up space for women in crisis and private space for keywork sessions.   The accommodation has been designed to offer women their own homes, behind a protected front door.    This model is delivered locally in mixed units and has shown that people with a range of needs can thrive in this type of accommodation. 

The service will embrace a flexible approach, displaying tolerance, recognition and understanding the impact trauma can have on behaviour.   The service will remain conscious of the societal tendency to unconsciously exhibit bias against women, whereby behaviours considered acceptable from males are often deemed unacceptable for females due to ingrained gender stereotypes.   Sexually exploited women will not be expected to change to fit into a service model, rather the service model is designed to support women with high levels of trauma and a complex array of support needs and behaviours.

The service will provide tailored support on an individual basis, adopting an intensive, strengths based, person-centered approach in collaboration with multiple services and partners as required.   The service will work with each client on a co-produced, comprehensive support plan where the priorities are set by the client. 

Support plans will include:

• Health and mental health needs
• Drug/alcohol and other dependencies
• Exploitation
• Exiting sex work
• Risk and resilience
• Self-care
• Offending
• Relationships
• Move-on/Resettlement
• Education/training/employment

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

You will be creative and able to support and implement new ideas and initiatives, being a team player and able to communicate effectively with people from different backgrounds! You will be able to use your own lived experience to support and empower others, whilst recognising the diversity of experience and journeys that our residents and participants have. We’re looking for someone who is passionate about what we do and can live through our values and culture to help make a difference. 

What we are looking for:

• Basic IT – ability to learn new software programs, including Microsoft
• Excellent communication skills both written and oral relationship building
• Ability to manage own workload and determine priorities – time management skills.
• Able to manage emotionally challenging, distressing and potentially triggering situations
• Able to work as part of a team with internal and external partners

What we would like, but not essential:

• Experience coordinating and/or delivering activities and interventions to vulnerable people
• Experience working with complex needs and challenging behaviour

OVERVIEW OF KEY RESPONSIBILITIES

• Support our residents to achieve their personal goals, in line with their support plan, liaising with internal and external professionals.
• Plan, implement and promote a range of internal and external activities and programme opportunities.
• Empower our residents and participants to make decisions and take control over their lives, by creating a positive and enabling environment.
• Recognise signs of deteriorating mental health or general wellbeing, initiative appropriate support and interventions.
• Support the team, residents and participants with knowledge of your own lived experience, coping mechanisms, and other relevant information and guidance.
• Deliver harm reduction advice and educate others whilst working alongside professionals.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Further details of the role, responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

The Vacancy:

RBLI Charity supports disadvantaged Forces veterans from all over the UK in a dynamic Village HQ, and through an award-winning national employability programme called Lifeworks which reaches unemployed veterans all over the UK.

At this time RBLI is undertaking an ambitious appeal to develop Britain’s Bravest Manufacturing Co. (BBMC) one of the largest social enterprise operations in the UK. The role is a key driving force within RBLI’s big gifts function. To support this £12.5m campaign RBLI is looking for an experienced prospect researcher with strong event experience.

RBLI’s Village and social enterprise factory are memorable places to visit and this is transformative for our relationships with our supporters and customers. Meeting staff and residents brings to life what their donations will be able to achieve.  It is important for the Fundraising and BBMC teams to host supporters and customers both current and potential.  Our visitors also include senior military personnel and dignitaries.

The postholder will work closely with senior stakeholders internally and externally and will take the lead in ensuring events and charity visits run smoothly and achieve their goals. 

The company:

Royal British Legion Industries (RBLI) is a national charity that has been helping those in need for over 100 years, providing support to the Armed Forces community, those with disabilities and those who have found themselves unemployed.

Each RBLI division offers a service to help veterans live an independent life with whatever support they require resulting in the successful delivery of a full-care pathway on-site to help veterans of any age or background from across the three services.

Fight for Peace is a sport for development charity based in Newham, London. At its core, it is a boxing and martial arts academy with a whole range of in-house youth support services under one roof. Not only Fight for Peace works directly with young people, it also trains and supports grassroots sports clubs in adopting a sports-for-development approach to their sport of physical activity across the UK. 

In April 2022, Fight for Peace became one of 120 Sport England Systems Partners. The aim is to deliver system-wide change against Sport England’s 10-year strategy, “Uniting the Movement”, to level up access to sport and physical activity across the country. One of the goals of this programme is to increase the engagement of under-represented and under-served groups in sports and physical activity.

Through the provision of training and tailored support, Fight for Peace believes it can continue to help local clubs to better engage young people from diverse backgrounds and increase participation among marginalised communities. Fight for Peace is currently developing a portfolio of training and capacity-building resources

This is an exciting new chapter for Fight for Peace as we broaden our work to include a wide range of sports beyond boxing and martial arts. 

Purpose of the role: 

1. Partnerships: Build strong partnerships with National Governing Bodies (NGBs) and organisations that work with large networks of sports clubs to reach more clubs and expand training opportunities. 

2. Club Engagement: Achieve high numbers of grassroots sports clubs trained in the Fight for Peace methodology. 

3. Club or Coach Adoption: Support clubs in integrating the Fight for Peace methodology into their ongoing operations to ensure long-term impact.

4. Gather Insights: Collect feedback and insight from clubs and partners to help improve existing training and develop new, relevant training programs.

The Life Champions Course 

Fight for Peace has, with UK Coaching, developed a transformational online course for coaches, called Life Champions. The Fight for Peace Life Champions course is an online course for sports coaches who want to learn how to use their sport as a tool for youth development.  It is designed to help coaches expand their impact to include supporting the personal development of young people.

Please read the attached job description for more details.

We are recruiting a Senior Counsellor to join the Children and Young People’s (CYP) Community Counselling service.

Do you want to support children and young people (CYP) with mental health concerns? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health?

If the answer to all of these is yes, we want to hear from you.

Job title: Senior Counsellor (CYP)
Reference Number: 257
Salary scale: £30,500 per annum, pro rata
Contract: Permanent
Reports to: Service Manager – CYP Community Counselling
Based: One of our 7 countywide wellbeing centres, to be agreed.
Work Pattern: Between 2 - 3 days per week (Hours and days to be agreed within the range of a 7 day week and service operational hours of 7:30am-10:00pm)

About the Project

The Children and Young People’s (CYP) Community Counselling service is a new Herts Mind Network service, whose aim is to provide accessible, timely and high quality countywide counselling to local children and young people. Our CYP Community Counselling Service will deliver a blend of face-to-face, online, 1:1 and group counselling to enable young people to obtain impactful therapeutic support for the mental health difficulties they are facing, in a way that suits them.

The objectives of the CYP Community Counselling Service are:

• To support the emotional wellbeing of children and young people experiencing mental health issues in Hertfordshire.
• To provide high quality counselling, both face-to-face and online that is tailored to the child or young person and incorporates all facets of their life.
• To promote early intervention and prevention through an accessible and flexible counselling service that champions the strengths and self-resilience of children and young people.
• To work actively, inclusively and collaboratively with local children, young people and their families.
• To be a key partner of the Hertfordshire CYP MHS system, offering and increasing access to community-based help regarding mental health and emotional wellbeing.

About the Role

This CYP Senior Counsellor post is integral to the delivery of this new community-based clinical service, overseeing the day-to-day management and delivery of the service to ensure it operates smoothly, responsively and empathically. The postholder will work clinically within the service, delivering group and 1:1 counselling, whilst also holding responsibility for managing the wider CYP Community Counselling Service workforce. They will conduct both initial contacts and counselling assessments with all CYPF referred to the service, providing a caring and supportive experience from the offset of the CYPF’s journey through the service. The postholder will use their initiative to manage service demand and work with the Service Manager to report on the service’s performance, impact and evaluation. They will proactively develop the service with CYPF at the centre of their decision making, seeking their contribution consistently.

The successful candidate will have A Level 4 qualification diploma or above in counselling, psychotherapy or arts/play therapy AND current registered/accredited/full/qualified membership of one of the following relevant professional bodies (BACP, UKCP, HCPC, BAAT etc.) and a minimum of 2-3 years experience working in a therapeutic or counselling capacity with children, young people and/or families.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is: Thursday 20th February at midnight
Interviews will take place on: Friday 28th February
Please note: We may close this advert early if we have sufficient applications.
Therefore, if you are interested, please submit your application as early as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Workforce Policy Officer
£43,392 pa plus excellent benefits
Aldgate, London
35 hours per week 

We are seeking a dedicated and proactive Workforce Policy Officer to support the delivery of our Workforce Strategy. You will develop evidence-based policies, reports, and guidance to address workforce challenges in pathology, whilst effectively communicating key messages through multiple channels to maximise impact.

With experience in policy development, stakeholder engagement, and research analysis, you will have a proven track record of delivering high-quality outputs that inform and influence decision-making. Success in this role requires strong analytical and communication skills, the ability to manage multiple projects, and a commitment to excellence and collaboration.

The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.

The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.

We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.

Closing date: 9am, Monday 3 February 2025.

Help on Your Doorstep (HOYD) is at an exciting point in our journey. Since 2009, we have been supporting residents in Islington to overcome challenges and thrive in their communities. Now, we are seeking a Deputy Chief Executive (DCE) to lead and inspire our services, working closely with our Chief Executive to drive strategic growth and innovation.

About the Role

As our Deputy Chief Executive, you will:

• Lead operational and strategic initiatives to ensure high-quality service delivery.
• Manage and support service teams, fostering collaboration and innovation.
• Drive income generation, develop partnerships, and strengthen funding streams.
• Ensure compliance with all regulatory standards.

This is a hands-on leadership role, requiring a balance of strategic oversight and operational expertise.

What We're Looking For

• Significant experience in senior leadership, particularly in voluntary or public sectors.
• A proven track record of strategic planning, income generation, and managing diverse teams.
• Deep understanding of the challenges faced by communities experiencing deprivation.
• Strong financial acumen, communication skills, and a passion for social justice.

Why Join Us?

At HOYD, we are rooted in the communities we serve, driven by values of empowerment and inclusivity. Joining us means leading meaningful change and shaping the future of our services to meet evolving community needs.

We are seeking a highly motivated and driven individual who can help own and manage SSAFA’s Dynamics 365 cloud instances used by our social work, safeguarding and mentoring areas of the business to manage their data workflows. This will involve the full end-to-end cycle including the understanding of development briefs, translating briefs into functional requirements, turning functional requirements into Dynamics 365 customisations, assisting with and monitoring of user testing, documentation, rollout and day-to-day support/administration. 

About you

To carry out this role successfully you will have extensive, multi-year experience with Dynamics 365 and relevant third-party integrations. You will most likely have recommended and implemented tools from PowerObjects, North52, DocuSign and MSCRM-ADDONS in order to create incredibly automated solutions for use in a business system.

The ability to analyse business processes and understand them aligned to the legislation surrounding social work will be key to the role. You will need to champion and promote positive change through the evolution of Dynamics 365 – speaking the language of the business rather than the language of Dynamics. You’ll also be fully versed in Power Automate so that existing workflows, actions and logic can be migrated seamlessly.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on 31 January 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: TBC

We are looking to recruit a Retail Supervisor to join our team based at our Midlands site. You will join us on a part-time, permanent basis working 21 hours per week (7 hours per day on any 3 days out of the 7-day week, including weekends, bank holidays and early mornings / evenings, as necessary). In return, you will receive a salary of £16,254.09 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

Travel between the Museum’s sites will be necessary from time to time as well as attending off site events, trade shows and training courses, which may require overnight stays.

Purpose of the Retail Supervisor role:

You will be supervising day to day retail operational activity and ensuring the provision of consistently high standards of customer care to actively support the strategic priorities of the Museum. The role will help to maximise the commercial return from the Museum’s retail, commercial experiences and supporting operations and delivering an excellent visitor experience.

Key responsibilities of our Retail Supervisor include:

• Supervise all operational retail staff and day to day retail activities
• Provide high standards of customer care through pro-active and re-active engagement with visitors and ensure the Retail Team does likewise
• Operate the commercial experiences, and the associated tills
• Use all visitor interactions as an opportunity to promote additional income generation and to drive sales to maximise turnover
• Regularly monitor the condition and cleanliness of front of house facilities, including retail display etc., taking corrective action and/or reporting issues as appropriate
• Operate flexibly across a range of customer care roles 
• Promote and sell souvenir guidebooks, trails, Museum membership and other commercial products, as required
• Discreetly and sensitively safeguard the security of visitors, staff, volunteers and Museum assets in accordance with instructions
• Assist with the evacuation of visitors and museum colleagues in the event of an emergency in accordance with instructions
• Collect visitor data including commercial experience usage data

What we are looking for in our Retail Supervisor:

• A willingness and ability to hold a First Aid qualification
• Demonstrable experience/ ability to work in a sales orientated / customer focused environment
• Numerate with the ability to undertake significant cash handling responsibilities
• Appreciation of what constitutes great customer service
• Good level of computer literacy and IT skills including Microsoft Office software
• Shows determination to meet own objectives and priorities and supports team members in doing the same
• Demonstrates the appropriate level of technical and/or professional knowledge to fulfil the requirements of the role
• Demonstrates pro-activity in seeking opportunities to develop skills, knowledge and experience within own area
• Shows a willingness to take on new opportunities and activities to expand experience, skills and expertise
• Demonstrable experience in customer-focused environment
• Demonstrable supervisory experience
• Hold a first aid qualification

Closing Date: 16 February 2025
Interviews will take place on: 25 February 2025

If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Retail Supervisor role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Key responsibilities:

Strategic Financial Management

• Develop and implement the charity’s financial strategy to align it to the charity’s main strategy and support long-term goals.
• Provide financial insights to the leadership team to guide decision-making and resource allocation.
• Lead on the preparation of the annual budget, ensuring alignment with the charity's strategic objectives.
• Monitor and forecast financial performance, identifying risks and opportunities.
• Work with the Treasurer and trustees to develop and update financial policies and procedures as part of the Resources Committee.
• Keep under review AvMA reserves strategy and policy and recommend changes as necessary. 

Day to Day Financial Duties

• Manage and oversee all financial transactions, including accounts payable & receivable, payroll and banking.
• Prepare accurate and timely monthly management accounts and cash flow reports.
• Ensure compliance with all statutory requirements, including VAT, Gift Aid, and charity reporting standards.
• In conjunction with our investment advisers, support the trustees and CEO with the management of an investment portfolio including the planning of necessary drawdowns for cashflow management purposes.
• Oversee the preparation of year-end accounts and liaise with external auditors.
• Maintain and update financial systems, ensuring robust controls are in place.  

Leadership & Collaboration

• Act as a financial advisor to the CEO, trustees and senior leadership team on all matters.
• Present financial reports at board and committee meetings, explaining complex financial data in an accessible way.
• Work closely with fundraising, operations and medico legal teams to align financial plans with organisational objectives.
• Provide mentorship and support to junior finance staff and/or volunteers, as applicable.

Other Duties

• To undertake other duties as required commensurate with this post.
• To attend quarterly Board meetings in person in London.  

 Person Specification

Essential:

1. Professional accounting qualification (e.g. ACCA, ACA, CIMA, CIPFA) or equivalent financial experience.
2. Proven experience in financial management, ideally within a charity or non-profit organisation.
3. Strong knowledge of UK charity accounting standards (SORP) and regulatory requirements as they apply to charities.
4. Demonstrated ability to develop and implement financial strategies.
5. Proficiency in financial software (e.g. Sage) and Microsoft Excel.
6. Excellent analytical, organisational, and communication skills.
7. Good communication skills, with the ability to articulate clearly and effectively both in writing, on the telephone and face to face.
8. Ability to lead, manage and work effectively both as a member of a team and on own initiative.  Be well organised and remain calm under pressure.
9. Forward thinking and able to suggest appropriate changes to AvMA’s services to meet the changing needs of the public and the clinical negligence marketplace.
10. Passion, commitment and drive to promote patient rights and follow the aims of AvMA.
11. IT literate and confident with technological change.  Able to identify opportunities to improve our data collection systems; an awareness of the power of social media and how to use it to promote AvMA’s work.
12. Committed to principles of equal opportunities and diversity and inclusion.

Desirable: 

• Experience working with trustees or non-exec directors and presenting financial information to non-financial stakeholders.
• Knowledge of fundraising and grant management processes.
• Familiarity with Gift Aid, VAT and other tax-related processes relevant to charities

Battersea's Launchpad Programme team has been established at Battersea to deliver our huge exciting and transformational Data Strategy, streamlining the way we receive, manage and work with data right across Battersea. Our new approach will enable smoother animal, customer and supporter journeys and will help us to embed a truly data and insight-driven approach at Battersea.

Supporting the Senior Analysis Officer and the Reporting & Data Quality Officer, this new role will help us to provide and maintain comprehensive reporting and analytics for both the Income Generation and Operations teams at Battersea. By joining our team, the successful candidate will play a key part in enhancing our data capabilities and supporting our mission to be there for every dog and cat.

To be successful in this role, you will have experience of working with data visualisation tools, excellent numerical and analytical skills, the ability to communicate complex data, analysis, or technical information, and experience of writing queries to extract and manipulate data using (e.g.) SQL, Power Query, etc.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 6th February 2025
Interview date(s): TBC

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Head of Finance

We are seeking a Head of Finance to join a global team, playing a key role in the charity’s mission to end human trafficking and modern slavery.

Position: Head of Finance

Location: Hybrid – regular home working will be considered, with weekly working (1-2 days) in the London office and occasional travel overseas

Salary: £50,000-£60,000 dependent on experience and location.

Contract: Part-time (22.5-30 hours out of 37.5), permanent

About the role:

As Head of Finance, you will lead on all aspects of financial reporting, budgeting, and compliance across the charity’s global operations. This includes preparing consolidated financial reports, overseeing audits, and supporting leadership with expert financial analysis to inform decision-making. You will also manage outsourced finance services and any internal finance staff, ensuring best-practice processes are followed.

Key Responsibilities:

• Financial Management and Reporting. Production of consolidated monthly management information
• Global budgeting, consolidation and forecasting/reforecasting.
• Regular financial analysis and creation of tools as required to support strategic decision-making.
• Management of the UK operational accounting function aligned to industry best-practice and enabling efficient running of finance operations.
• Preparation of the annual statutory accounts and management of UK Statutory audit.
• Financial and legal compliance.
• Internal controls and Finance Risk Management.

About you:
To be successful in this role you will need to be a qualified accountant (CIMA/ACCA/ACA) with expertise in charity finance, financial management, and audits. You bring:

• Proven experience leading financial reporting, budgeting, and compliance in a charity setting.
• Confidence in working with senior leadership teams and external stakeholders.
• Strong analytical skills with the ability to simplify complex financial data.
• Experience in overseeing audits and regulatory reporting.

A passion for justice and a commitment to tackling human trafficking is essential

In return:

This is more than just a finance role—it's a chance to be part of a purpose-driven organisation making a genuine difference in people’s lives. As part of the UK leadership team, you will influence the organisation's strategic direction while working alongside passionate colleagues in a supportive, global environment.

To Apply:

Applications will be reviewed on a rolling basis, so don't wait! Submit your CV and a 1-page cover letter explaining:

• Why you’re interested in this role.
• Your relevant experience.
• Key challenges you foresee in the position.
• Confirming your Right to Work in the UK.

Other roles you may have experience of could include: Finance Leadership, Charity Finance, Justice and Care, Human Trafficking, Finance Career, CFO, Head of Finance, Director of Finance, Finance Director, Accountant, Business Accountant, Lead Accountant, CIMA, ACCA, ACA, Finance Manager, Deputy Finance Director, Deputy Head of Finance, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Walsall Council are delighted to be exclusively partnering with Robertson Bell on a recruitment campaign for three Finance Business Partners on a permanent basis. At Walsall Council, we’re transforming, and so are our Financial Services. We’re changing the way the council works so that we can provide an even better customer experience, increase staff satisfaction, and improve our service performance. It’s all about achieving the very best for our colleagues, customers and communities.

We are looking to recruit into 3x Finance Business Partner roles, to continue to support this transformation journey within the following areas: Financial Planning and Children’s & Education Services. Each Finance Business Partner role will be supporting our service managers and directors to become a proactive and trusted financial adviser. Everything you do will help to improve the service and its outcomes.

The organisation:

Walsall is situated within the West Midlands and is one of four Local Authorities comprising the Black Country. It contains six urban district centres: Walsall Town Centre lies at the heart of the Borough, surrounded by Aldridge, Bloxwich, Brownhills, Darlaston and Willenhall. The Borough covers 40sq miles and is bisected by the M6 motorway.

In addition, we provide an attractive employment package that includes a generous annual leave entitlement of up to 29 days (which rises to 34 days after 5 years continuous local government service), a flexible working scheme that allows up to a further 12 days leave per year, working from home opportunities (minimum of 1 day per week required on site) with emphasis on an optimum work life balance arrangement and a career average pension scheme.  We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.

The key duties of the role are as follows:

• Provide high level strategic financial advice in liaison with senior finance colleagues and service managers.
• Build and maintain strong productive relationships with the business and within finance / commercial.
• Provide advice and financial input into the Council’s financial planning processes including input and guidance into business plans and service improvement reviews.
• Identify and report upon any financial risks resulting from changes in political, operational, technological or environmental factors
• Co-ordinate the preparation and submission of the Council’s year end Statutory Accounts for your directorate.
• Drive forward efficiencies by continuously adapting, designing, monitoring and reviewing working practices, procedures and systems.
• Co-ordinate the preparation and submission of the monthly/quarter finance and performance monitoring budgetary control process.
• Actively contribute and participate in budget setting and monitoring and forecasting processes.

The successful candidate will have:

• A full CCAB / CIMA accountancy qualification or be actively studying for one.
• Ideally, a background working in the public sector but this is by no means essential.
• Experience of excellent business partnering support to customers and being able to adapt to differing customer needs.
• Experience in the use of financial modelling and options appraisal techniques, particularly the use of spreadsheets and business intelligence tools (desirable).
• Experience of providing business intelligence that enables managers to take soundly based policy and operational decisions.
• Awareness of potential risks / opportunities / changes in legislation and experience of supporting budget holders through mitigating these risks and embracing opportunities.
• Evidence of operating in a commercial and proactive manner.

The closing date for applications is Sunday 2nd March, with first stage interviews due to take place the week commencing 17th March. Applications will be under continuous review before the closing date, so please submit your CV to our exclusive search agent Robertson Bell ASAP to avoid disappointment.