Operations Jobs

Location:  Remote with regular travel

Our office is based in Downton and that’s where our monthly Executive Team meetings are held. The charity’s board meetings are typically held in London, so applicants are likely to be living in the south of England. We are a remote working charity, and colleagues in the Services Directorate are based in geographies right across the UK – our Service Director will need to be able to travel to stay connected with our work and responsive to external commitments.

About us

At Help for Heroes, we believe those who serve our country deserve support to live well after service. Every day, men and women leave their careers in the Armed Forces because they are wounded, injured or sick; their lives changed forever. We help them, and their families, to recover and live well after service.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

About you

You’re an energetic, highly motivated and compassionate professional focussed on making a definable and durable difference to those in the Armed Forces community who are facing challenges after service. You’ll have expertise in creating, leading and managing programmes of high-quality support which delivers impact. You’ll nurture a culture of excellence, innovation and continuous improvement – and you’ll have all the skills to implement creative programmes which inspire funders and deliver in the most efficient and effective way for those we support. You’ll be a skilled communicator, adept at building collaborative relationships with internal and external stakeholders and advocating for the needs of our veterans and their loved ones.

About the role

We are seeking a dynamic leader to provide strategic and operational leadership for our charity, ensuring high standards of governance and, where appropriate, clinical and care excellence. The role involves increasing the impact and reach of our services through co-creation and development of our services and building strategic partnerships and relationships. As a key member of the Executive Team, you will act as an advocate on behalf of our beneficiaries; internally shaping the charity’s work, and externally working to influence others and increase our visibility.

For more details about this role, the application process and key dates please refer to attached role overview document.

Committees Officer 

Reports to:  Operations Manager 

Hours:  21 hours per week (flexibility to work remotely with one day per week with the team in our central London office)

Salary:  £28,000 FTE 

Other benefits:  Company Pension Scheme, Employee Assistance Programme 

To apply: please submit via Charity Jobs with your CV and a covering letter

About the Association for Laboratory Medicine 

The Association for Laboratory Medicine (LabMed) is the leading professional body supporting the practice and development of science in healthcare and laboratory medicine. 

We are a diverse and inclusive community of scientists, clinicians, innovators, collaborators and researchers. We celebrate the power of science and medicine, the importance of partnership and the value of knowledge in the pursuit of human health and wellbeing. 

We foster the highest standards in laboratory testing and patient care, provide trade union support for all our members, promote laboratory medicine to the wider community and support scientists and practitioners through scientific and training meetings, bursaries and awards. 

Purpose 

The work of the Association is managed through our committees and working groups. The purpose of the role is to ensure good governance through supporting the chair of each committee to plan their meetings including creating agendas and notetaking for their meetings.

You may also work with other functions within the Association including publications and operations to support specific projects and tasks that help ensure we meet the needs of our members.

What you will be doing: 

• Support all committees and working groups which includes working with chairs and other relevant members of staff to set meeting dates, agree agendas, collate and circulate papers and write meeting notes and actions. 

• Build a relationship with committee and working group chairs and ensure they are using a consistent approach to their meetings including recording any declaration of interests, identifying and advertising vacancies and using a committee work plan to track their work. 

• Support any face-to-face meetings by setting up the room and managing catering for the meeting

• Ensure all committees have up to date terms of reference and role descriptions for the Chairs 

• Ensure new Chairs and committee members receive the appropriate inductions

• Responsible for the process of updating the CRM, website and any other relevant notifications for any changes of committee’s members 

• Support the Operations Manager with tasks including checking expense claims and invoices and setting up of payments

• As we are a small staff team you will also be asked to support other team members with tasks outside of this job role from time to time.

What you need to have: 

• Proficiency in Microsoft 365 

• Be highly motivated and have a positive ‘can do’ attitude 

• A keen eye for detail 

• Ability to work effectively as part of a team

• Proactive, organised and methodical

• Ability to respond and adapt at pace in response to external change factors 

• Ability to manage several projects at any one time 

• Strong communication skills both written and verbal 

• Fantastic customer service ethic and high expectations of quality 

• Willingness to work flexibly 

Our values: 

LabMed is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We know that everyone is an individual, so please always tell us what we can do to support you.   

Our values are:    

We are innovative – promoting new scientific development to improve health and wellbeing. 

• We are inclusive – ensuring that we are open and accessible to everyone. 

• We care for people – helping the healthcare profession deliver better care and providing a healthy and fulfilling environment for our members and their teams. 

• We care for the planet – influencing how healthcare science can minimise our impact on the wider natural world. 

About the National Garden Scheme

The National Garden Scheme gives visitors unique access to over 3,300 exceptional private gardens in England, Wales, Northern Ireland and the Channel Islands and raises impressive amounts of money for nursing and health charities through admissions, teas and cake.

Thanks to the generosity of garden owners, volunteers and visitors we have donated a total of £70 million to nursing and health charities. Founded in 1927 to support district nurses, we are the most significant charitable funder of nursing in the UK and our beneficiaries include Macmillan, Marie Curie, Hospice UK, the Queen’s Nursing Institute, Carers Trust and Parkinson's UK.

The National Garden Scheme doesn’t just open beautiful gardens for charity – we are passionate about the physical and mental health benefits of gardens too and we fund projects which promote gardens and gardening as therapy.

About the Administrator

At the National Garden Scheme a small central office with a team of 13 is the hub for a wide range of activity involving hundreds of volunteers, thousands of garden owners and a large audience of beneficiary charities, suppliers, supporters and partners, and members of the public who want to visit gardens and engage with the charity.

The administrator is the first point of contact for many of these, being responsible for answering the main telephone line and managing the general email inbox. They are also responsible for managing the office environment on behalf of their colleagues.

In normal years, they also carry out the administration of certain annual events and projects including our annual lecture and presence at the Chelsea Flower Show. 

The right candidate ideally will have some experience as an administrator or receptionist and will be comfortable in a busy, hands-on and varied role. The key requirements are efficiency and excellent communication skills, this is a role for a meticulous, problem-solving people person. They will also be self-motivated, with the ability to work closely with colleagues in a small head office team, as well as with volunteers in the wider National Garden Scheme network. 

Key responsibilities

Receptionist and office administrator

• Manage the main telephone line, ensuring a polite and efficient first point of contact.
• Manage the central email account, responding directly or passing requests to colleagues.
• Manage and procure office supplies such as stationery.
• Manage incoming/outgoing mail, courier collections/deliveries and costs.

Administration of shows and other annual events

• Managing the booking of venues and ensuring that staff and volunteers are briefed on their role at the show/event. 

Administer National Garden Scheme merchandise

• The National Garden Scheme has a small range of branded merchandise such as aprons and tea towels whose primary purpose is promotion. Merchandise is managed by the Head of Marketing.
• The administrator is responsible for monitoring stock levels and placing orders when appropriate.
• They are also responsible for liaising with the fulfilment house over any queries to do with orders and dispatch.

Other duties include:

• Work flexibly as part of a small office team, providing appropriate support for different colleagues and undertaking tasks as necessary.
• Manage the Chief Executive’s telephone line when he is out of the office.
• Prepare with the Chief Executive the agenda for monthly team meetings and record the minutes.
• Attend national garden shows (e.g. Chelsea) and other events as required. 
• Protect and enhance the organisation’s public reputation when speaking on its behalf.

Benefits:

• 28 days holiday (inclusive of public holidays), subsequent increases up to 33 days.
• Permanent, full time role, 35 hours a week – 9am to 5pm with one hour lunch break.
• Attractive work environment - office is based in a National Trust property, Hatchlands Park, East Clandon, nr Guildford GU4 7RT

Person Specification

Skills

Essential/Desirable

Confident knowledge of Microsoft Office suite

E

Knowledge and experience of databases, preferably CRM

D

Experience as an office administrator

D

Experience as a receptionist

D

Personal Skills

Efficiency and reliability

E

Excellent interpersonal skills

E

Excellent oral communication skills

E

Accuracy and attention to detail

E

Ability to prioritise and work to strict deadlines

E

Car owner and driver

E

PLEASE APPLY ONLINE AND MAKE SURE YOU UPLOAD A SUPPORTING STATEMENT/LETTER WITH YOUR CV.

CLPE is based in our beautiful Grade 2 listed building in Southwark. Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy. We have a friendly, talented and committed team working both from the Centre and remotely. The post holder would be required to work at our Centre at least one day per week but may work remotely for the remainder of their hours.

We are currently undergoing a restructure of the team. This is a new role, reporting to the Finance & Operations Director, and line managing our Finance Administrator. Estimated at 22.5 hours per week with flexible allocation Monday-Friday, and can be offered as year-round or term-time only. On application, please detail your availability and preferences for working patterns, and year-round or term-time only.

Key responsibilities: 

• Ensure accurate and timely financial and management accounting reports are produced each month, that include full-year accounting forecasts and 18 month cashflow forecasts 

• Devise and maintain financial systems, procedures and internal controls for current and new work streams including online developments, grants and funded projects ensuring compliance with administration and financial regulations in relation to charity, trust and company law and regulations and funder requirements.

• Oversee procurement processes in line with the Manual of Authorities, including management of supplier contracts, working with the Centre Manager. This includes, but is not limited to, all contracts relating to the provision of services such as human resources, cleaning and maintenance, IT and reprographics, health and safety. Make timely payments to suppliers and staff using online banking.

The person we are looking for will have: 

• a formal accountancy qualification

• amazing organisational skills and the ability to work and manage others under pressure 

• excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient 

• the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation 

• a willingness to engage, negotiate and hold suppliers accountable for quality service provision 

A generous holiday allowance is provided - 30 days a year for a full time role plus Bank Holidays and closure between Christmas and New Year. 

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.

The Finance Manager will work directly with the Finance Director and be responsible for the effective and efficient management of the day-to-day accounting and finance operations of the Hospice and its subsidiary company.

This is an excellent opportunity for a Finance professional to progress their career within the charity sector, in a role which combines team management with a business partner approach, to effectively support all operational areas, including clinical, retail, regulated lottery and fundraising activity.

Chickenshed Theatre seeks a dynamic Head of Theatre Management to oversee the day-to-day operations, maintenance, and security of our premises. You’ll play a pivotal role in ensuring the safety, upkeep, and functional integrity of Chickenshed’s buildings and grounds. This is an opportunity to make a meaningful impact in a vibrant, creative environment.

If you're ready to take on a leadership role in maintaining and enhancing our theatre’s infrastructure, while contributing to a creative and collaborative culture, we’d love to hear from you.

Application Deadline:  1 December 2024.

• Full time – working 37.5 hours per week
• Salary: From £50,000 per year, DOE
• Contract Type: 18 month contract – extension subject to funding
• Reporting to: Executive Director
• Responsible for line managing: Grants Officer (recruiting Summer 2025)
• Location: London, UK affiliated

The Job
The Partnerships Manager will lead GISF’s income generation efforts to support its mission and implementation of initiatives within the 2025-2030 Strategy. They will do this by proactively engaging with a range of donors, building relationships, and cultivating partnerships. This role involves creating a comprehensive fundraising strategy, identifying funding sources, and expanding GISF’s network to enhance strategic partnerships and revenue.

As a senior leader within GISF, the Partnerships Manager will contribute to guiding GISF’s implementation of its 2025-2030 strategy.

Job Description

Key Responsibilities

Strategic Income Generation & Fundraising

• Develop and implement a comprehensive fundraising strategy aligned with GISF’s 2025-2030 strategy. 
• Identify and secure funding from government donors and other sources to build a robust opportunity pipeline that supports GISF’s initiatives. 
• Work closely with the Finance team to set income targets, and with the Communications team to create impactful campaigns for diverse supporter engagement.

Partnership Development

• Establish and maintain relationships with existing and potential government donors (including from the Global South), philanthropies and trusts.
•  Identify organisations for potential partnerships or consortia to win and deliver grants 
• Develop a framework for corporate partners to engage with GISF and our members, that brings in secondary revenue and creates opportunities for positive interactions between members and corporate partners with services relevant to NGO SRM. 

Proposal Development & Co-creation

• Identify relevant donor grant/contract opportunities, draft compelling proposals, and ensure timely submission of all related documentation. 
• Collaborate with donors, GISF staff and GISF member organisations to co-create and promote solutions that address specific needs and align with GISF’s mission. 
• Develop and maintain a strong understanding of NGO SRM principles and issues 

Grant Management

• Supervise the Grants Officer, ensuring effective handling of current GISF grants and contracts. 
• Ensure systems are in place to efficiently transition from winning new funding to programme implementation
• Ensure strong and impactful reporting to donors to maintain and grow relationships

Stakeholder Engagement & Collaboration

• Represent GISF at networking events and conferences to increase visibility and establish strategic alliances. 
• Build key stakeholders’ understanding of the value of GISF’s collaborative approach to SRM 
• Coordinate with the Policy and Advocacy Adviser on approaches to key issues and trends with senior policymakers
• Work closely with other GISF team members and GISF member organisations to understand their needs and priorities, to better identify possible funding opportunities

Programmatic

• Where possible, contribute relevant experience and knowledge to GISF activities, such as developing tools for NGOs/NGO Fora that support SRM budgeting and securing resources

Monitoring & Reporting

• Track and analyse income generation activities, preparing regular reports and revenue forecasts to monitor progress, outcomes and ROI

Senior Management Team Contributions

• Contribute to GISF’s strategic objectives, inputting organisational development and supporting initiatives that promote sustainable growth

Person Specification

Experience/Knowledge/Skills

• Contextual Knowledge: A deep understanding of the NGO sector and the global context in which NGOs operate.
•  NGO SRM Knowledge: An understanding of the security risk management (SRM) context within NGOs, with a willingness to deepen expertise in this area.
• Proven Expertise in Donor Relations and Fundraising: Demonstrated success in writing compelling donor products and securing funding through high-quality proposals.
• Strategic Donor Stewardship: A strong track record of cultivating and managing long-term relationships with donors, co-creating opportunities, and achieving more flexible, sustainable funding commitments. Demonstrated experience engaging with philanthropies and corporate donors is a plus.
• Influence and Credibility: Brining a well-established network amongst donor organisations, and skilled at engaging with and influencing senior stakeholders within donor organisations.
• Confident Communication: Exceptional verbal and written communication skills, including as a public speaker, with the ability to explain complex concepts in an engaging and accessible manner.
• Partnership Facilitation: Experience in fostering programmatic collaborations between NGOs and other stakeholders, including consortia.
• Private Sector Collaboration: An appreciation of the private sector’s role in NGO operations, with the ability to identify and establish mutually beneficial partnerships with commercial entities.
• Strategy: Demonstrated experience developing and implementing a strategy.
• Adaptability and Entrepreneurial Mindset: Comfortable working in a fast-paced, evolving environment, with the ability to prioritise tasks effectively and seize new opportunities as they arise.
• Team Leadership and Development: At least two years of experience leading teams, including mentoring and developing junior staff.
• Collaborative and Autonomous: Capable of working autonomously while thriving in a team-oriented environment that values knowledge sharing and collaboration.

Do you have retail and people management experience? Do you have a passion for delivering great standards and developing your team? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

Retail Shop Manager and Assistant Shop Manager Roles - Portishead
Location: Portishead
Shop manager salary: £25,340.04 FTE (32-40 hours per week, across 4-5 days)
Assistant Shop manager salary: £23,880.12 FTE (24-40 hours per week, across 3-5 days)
Duration: Permanent

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007. Our Portishead shop is one of our next to open so this is a superb opportunity.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail staff who can lead and support the financial delivery, team engagement and community presence in our new Portishead shop. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide leadership development opportunities.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on the website.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

In Your Corner are entering an exciting phase of growth, having recently converted to a charitable legal structure. After eight years of successful leadership, our founder is stepping down from their current post as CEO, and their position on the board. We are now looking forward to our future as a charity and seek a strategic leader with the passion to drive us forward. 

We are an award-winning social enterprise whose mission is to support young people to develop the emotional and relational skills that will support them to thrive, through combining non-contact boxing with evidence-based ideas from psychological intervention.  As a values-based organisation we're seeking someone with a commitment to our mission, vision and values; as-well as a solid understanding of youth work, mental health, or boxing/sport for change work and ability to use this to guide leadership decisions and actions. 

The CEO will lead IYC’s services and charitable activities, ensuring effective day-to-day management and development of services and income, while maintaining a positive stakeholder engagement that aligns with its strategy, and ensures future success, financial sustainability, and impact.

This role is part-time and will include occasional evenings to support core project delivery times and board meetings. Regular in-person working in Inner London locations for project visits and meetings is a requirement. However, other activities can be completed via remote working.

We welcome applications from first-time CEOs who feel they have the skills, experiences and vision for this role. We are committed to diversity and inclusion and positively encourage applications from under-represented communities and people with lived experience.

You can find all information, specifications and requirements within our role pack. Please note that all applications must be received by 23:30 on Sunday 8th December 2024.

We are looking for someone to provide business partnering support to all directorates, offering first level advice to directors, strategic leads, and colleagues on general HR matters including employee relations and anything pertaining to the employee lifecycle. Working closely with the People & Wellbeing Business Partner – Operations Lead and covering for each other as needed, this role will lead on all equity and inclusion projects and initiatives within the People team, as well as organisational and individual learning.

The People & Wellbeing Business Partner – Equity & Learning Lead is also involved in producing and analysing data to inform and feed into the People strategy. They will work with the internal stakeholders on developing and delivering interventions to improve communication with, and engagement of, staff and support wellbeing of colleagues. Equity will be embedded in all aspects of the work of the People team to foster an inclusive environment for everyone in the MHFA England community.

Please refer to the Job Description for full details of the role.

Please note that interviews will take place on 10 December and 11 December.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. 

Looking after you 

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

Candidates must have permission to work in the UK. Unfortunately, we are unable to sponsor visa applications.

Location: Home-based within 90 minutes travel of Central London, with occasional national and international travel  

Contract: ~Six months (ideally from January 2025), full time

Reporting to: Executive Director

Salary: ~£90,000 p/a 

Additional benefits: 30 days annual leave plus public holidays, generous pension contribution, life assurance and access to an employee assistance programme  

Deadline for applications: 10am, 9th December 2024

Summary of role 

The Chief Operating Officer (COO) is a pivotal role for our Alliance, acting as deputy to the Executive Director (ED) and leading on operationalising our strategy to protect children from sexual exploitation and abuse online.
The successful candidate will oversee broad areas including people management; financial management; organisational culture; diversity, equity and inclusion; safeguarding; risk management; legal and compliance; and governance structures. They will work closely with the Executive Director and wider staff team to ensure highly effective internal processes, systems, controls, policies and procedures are in place to enable the impactful delivery of our strategy.
We require a highly experienced operational leader with a broad skillset and a demonstrable commitment to the values of WeProtect Global Alliance.

About WeProtect Global Alliance 

The internet was not created with children in mind and can be unsafe for children to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.   

Our Alliance’s geographical reach is unprecedented: 102 countries are members along with 73 private sector companies, 113 civil society and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on our website.

WeProtect Global Alliance is supported by a high-performing secretariat of eleven staff based in the UK and Belgium and is guided by an influential Global Policy Board. 

Job description 

1. Organisational leadership and people management

• Work with the ED and SMT to ensure a values-led and positive organisational culture is reflected throughout ways of working, internal communication, policies and processes, and all team activities.

• Line-manage Senior Management Team (SMT) members, operational roles and other roles as necessary (currently Head of Development, Head of Communications and Engagement, Head of Policy, Advocacy and Research, and Operations Manager).

• Chair weekly SMT meetings.

• Oversee human resources and people management processes, ensuring alignment with best practice in areas including recruitment, induction, performance management, safety, wellbeing, learning and development, and benefits.

• Ensure diversity, inclusion and equity (DEI) considerations are at the forefront of all work and decisions, working alongside our expert DEI Consultant.

• Oversee the bi-annual, in-person team retreat.

• Be a key point of contact for all team members, holding regular meetings across the staff team, to understand team members’ individual perspectives, priorities, ideas and interests.

• Provide wide-ranging advice, recommendations and high-level support to the ED.

• Deputise for the ED, leading the organisation in their absence.

2. Operational management

• Oversee the annual planning process, project management, and ongoing monitoring of the organisational Action Plan.

• Lead on the drafting, regular review, and effective implementation of wide-ranging organisational processes and policies, working with expert advisors, as necessary.

• Oversee effective contract management for partners, suppliers and consultants.

• Work with the Head of Development on proposal development, grant management and reporting, and ensuring ongoing compliance with donor requirements.

• Work with the Operations Manager to oversee functions including IT, information management, and equipment.

​2. Financial oversight

• Work with the Operations Manager (responsible for day-to-day financial management), budget holders, outsourced accountancy provider, external auditors in the UK and The Netherlands, and other financial specialists on areas including:
  • Financial systems, policies and controls
  • Annual budgeting, quarterly reforecasting and monitoring. 
  • Monthly management accounts
  • Annual statutory audits and accounts
  • VAT and tax compliance
  • Banking and payment authorisation
  • Salary benchmarking
  • Payroll
• Oversee a strong value for money culture, supported by robust policies.
• Ensure strong anti-fraud policies and procedures are in place and fully implemented.

4. Risk management, governance and compliance

• Oversee organisational risk management, maintaining the Risk Register and ensuring robust controls are in place.
• Lead safeguarding work as the SMT Safeguarding Lead; working alongside the Participation Manager and Board Safeguarding Lead to ensure robust safeguarding policies, processes, training and a strong safeguarding culture, ensuring it is a key consideration throughout all organisational activity and decision-making.
• Lead on legal and regulatory compliance issues, seeking advice from lawyers in the UK, Belgium and The Netherlands, and other experts, as necessary.
• Ensure governance structures and processes are robust and compliant.
• Ensure adequate insurance cover is in place in all jurisdictions.
• Oversee data protection and cyber-security systems, policies and processes, ensuring compliance with best practice and legal obligations.
• Oversee crisis management processes, and work as a key member of any crisis management committees.

5. Stakeholder engagement

• Liaise with the Management Board and Global Policy Board on operational and governance issues, producing reports and presentations as required.
• Maintain strong and effective relationships with a broad range of external stakeholders including Alliance members, partners, consultants, service-providers, donors, lawyers, auditors, regulators, and advisors.
• Represent the Alliance at external events when required.

6. Wider organisational responsibilities

• Commit to the mission and values of WeProtect Global Alliance, putting these at the forefront of all work and actions.
• Ensure that a commitment to diversity, equity and inclusion is reflected in all work.
• Comply with all organisational codes, policies and processes.
• Attend and actively participate in regular line management check-ins and whole team meetings, preparing updates and discussion topics, as necessary.
• Prepare and deliver reports for the Executive Director and the Board, as necessary.
• Ensure that the CRM, project management documents, impact measurement tracking and other internal databases are kept fully up to date.
• Commit to ongoing personal development and learning.
• Travel locally, nationally and internationally for work events when required.
• Contribute, as necessary, to the detailed planning and delivery of the biennial WeProtect Global Alliance Global Summit.
• Fulfil any other reasonable requests to support the best interests of WeProtect Global Alliance.

Person Specification 

Essential skills, experience and knowledge

• Strong commitment to the mission and values of WeProtect Global Alliance.

• Extensive professional experience in a comparable operational leadership role in the not-for-profit sector, an intergovernmental organisation or a social movement.

• High-level experience in people management, with advanced knowledge of human resource best practise and UK employment law.

• High-level financial management skills and experience.

• Significant experience in effectively managing organisational risk and ensuring legal and regulatory compliance.

• Proactive and able to confidently take initiative and make appropriate decisions.

• Proven ability to think strategically, solve problems and focus on clear and achievable goals.

• Highly organised, with excellent attention to detail.

• Advanced people skills, including a successful track record of establishing and maintaining strong relationships with a diverse range of stakeholders.

• Skilled communicator, in both written material and speaking, and the ability to effectively adapt information for different audiences.

• Firm commitment to equity, diversity and inclusion.

• High ethical standards and integrity.

• Fluency in spoken and written English.

• Right to work in the UK.

• Willingness and ability to travel occasionally, both nationally and internationally. 

Desirable skills, experience and knowledge

• Lived experience which may be relevant to our organisation and mission.

• Knowledge and experience of governance requirements for Stichtings (Dutch foundations) and Public Benefit Organisations, (a designation provided by the Dutch tax authorities to institutions that are focused on the general good [in Dutch: ANBI status].

• Knowledge and experience of Belgian and Dutch employment law.

• Experience of working with geographically dispersed and/or remote working teams.

• Knowledge of child rights, child protection, online harms or closely related issues.

• Experience in working with the key membership constituencies of WeProtect Global Alliance: government, private sector, civil society and international or regional organisations.

• A university degree in a related field.

• Fluency in languages other than English.

Diversity, inclusion and equity 

We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups.  

Safeguarding and values 

As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.  

All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.

Our values are:  

• Empowerment – collaboration, innovation, challenge 

• Accountability – responsibility, delivery, safeguarding 

• Respect – honesty, feedback, inclusion 

Who We’re Looking For and why join us

At Refugee Legal Support (RLS), we seek a visionary and compassionate leader to become our first Executive Director. This pivotal role offers the opportunity to shape the future of a values-driven legal organisation that stands in solidarity with people on the move. 

With our current strategy concluding in 2025, we’re looking for a leader who can build on our strong foundations and guide the development of our next strategic plan, ensuring organisational cohesion at every step of this journey. You will bring strategic vision, expertise, and a collaborative approach to drive RLS’s future direction, strengthen anti-racist practices and accountability whilst empowering teams across Greece, the UK, and Northern France.

This role uniquely combines strategic oversight with hands-on work, bridging urgent client needs with long-term systemic change. For a leader passionate about migrant justice and equity, this is a career-defining opportunity to sustain and grow RLS’s mission while shaping its future.

Role Overview: 

The Executive Director is a new role for RLS. The successful candidate will lead RLS through its next phase of development, providing strategic leadership, promoting organisational cohesion and accountability whilst driving the fulfilment of our mission. As a representative and advocate for RLS, the Executive Director will oversee key areas such as organisational development, strategic planning, fundraising, robust financial planning, risk management, staff well-being, and external relations.

Core Responsibilities:

1. Organisational Development

   • Review and enhance RLS’s organisational structure and cohesiveness across offices and teams.

   • Implement strategic outcomes to ensure efficient and aligned operations.

2. Strategic Planning

   • Lead on developing and delivering strategic plans in alignment with RLS’s values and mission, incorporating regular reviews.

   • Ensure the sustainability of RLS’s mission and core programmes.

3. Lead the Management Team

   • Guide and support the Management Team, fostering effective collaboration.

   • Promote project integration, efficient delivery, and cross-team development.

   • Embed and promote robust accountability.

4. Governance

   • Work with and leverage the knowledge of the RLS’s Board of Trustees and thematic sub-committees to drive positive change and ensure sustainability.

   • Work with the chair of trustees and relevant subcommittees to maintain, review and improve existing governance structures and delegation schemes to enhance efficiency.

5. Regulatory Compliance & Risk Management

   • Ensure RLS’s compliance with relevant regulations and effective risk management across operations in collaboration with managers. This includes SQM, OISC, LAA, employment law and regulations in foreign jurisdictions.

6. HR Oversight & Staff Development

   • Oversee HR functions, promote professional growth, and prioritise staff well-being.

   • Foster an inclusive and supportive working environment.

7. Fundraising & Financial Oversight

   • Deliver robust financial planning and drive RLS’s fundraising efforts in collaboration with management team and trustees.

   • Engage with key funders and develop sustainable funding strategies.

8. External Representation & Advocacy

   • Serve as the public face of RLS, advocating for our mission through media, events, and partnerships. Where considered appropriate, the Executive Director will be deputised by members of staff or management in external communications.

   • Act as a key contact for the Board of Trustees, promoting transparent communication between staff, management and board.

9. Monitoring, Evaluation, Accountability and Learning (MEAL)

   • Own, review and implement appropriate MEL frameworks and practices. 

   • Implement progressive and compassionate accountability structures to ensure transparency across the organisation.

Person Specification

Essential:

• Proven leadership in an organisation focused on human rights, migration, or a related sector.

• Strong strategic planning and organisational development experience, ideally in a fast-growing setting.

• Experience of fundraising and financial management within the third sector.

• Experience leading remote, diverse teams and implementing inclusive HR practices.

• Deep understanding of the immigration and asylum landscape in the UK and Europe.

• Exceptional communication skills, with the ability to represent RLS effectively to partners and the public.

• Be responsive

• Culturally sensitive

• Have a strong commitment to advancing migrant justice.

• A dynamic and innovative self-starter.

• Be highly organised.

• Be an active listener and a progressive leader.

• Be objective and apply good judgement in difficult situations.

• Fluent in English.

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application;

• Have the right to work in the UK.

Desirable:

• Deep understanding and/or experience of working in an international context.

• A qualified practising or non-practising lawyer in the area of immigration and/ or human rights.

• Lived experience related to migration, or legal knowledge in immigration and asylum.

• Language skills relevant to our areas of operation, particularly Greek or French.

• Experience and understanding of pro bono legal projects.

• Experience in public speaking, media engagement, or international advocacy.

This role involves overseeing the performance and development of Service Leads and Community Support Workers, ensuring high-quality service provision, and driving continuous improvement. The Service Manager will manage resources, budget, and service delivery plans to meet the needs of the community and align with organisational objectives.

Role Specific Responsibilities:

· Oversee daily operations of community support services, ensuring service delivery meets organisational standards and regulatory requirements.

· Supervise and support Service Leads and Community Support Workers, fostering a collaborative and high-performing team environment.

· Provide oversight and support to Service Leads in managing contract meetings, ensuring accurate reporting, compliance with service agreements, and effective communication with stakeholders.

· Monitor service performance through data analysis and regular evaluations to ensure continuous improvement.

· Develop and implement service improvement plans based on feedback and evaluation findings.

· Manage resources and budgets effectively to ensure efficient service delivery.

· Build strong relationships with stakeholders, partners, and the community to enhance service delivery and engagement.

· Facilitate regular team meetings and training sessions to support staff development and service improvement.

· Ensure all team members adhere to organisational policies and procedures, including safeguarding and data protection.

· Participate in strategic planning and contribute to organisational development initiatives.

· Represent the organisation at external meetings and events as required.

Key objectives include:

· Ensure the delivery of high-quality community support services that meet the needs of service users.

· Achieve continuous improvement in service performance through regular monitoring and evaluation.

· Develop and maintain a skilled and motivated team of Service Leads and Community Support Workers.

· Manage resources and budgets to ensure efficient and effective service delivery.

· Enhance stakeholder and community engagement to support service delivery objectives.

Expectations

· Demonstrate strong leadership and team management skills.

· Exhibit excellent organisational and time-management abilities.

· Communicate effectively with service users, staff, and stakeholders.

· Apply a strategic approach to service development and improvement.

· Maintain a commitment to the organisation's values and mission.

Other

• Be willing to work outside normal working hours on occasion (advance notice will always be given).
• Willingness to travel for meetings and events as needed.
• Undertake other duties appropriate to the post as requested by the Director of Community Support Services.

**All Job Descriptions are subject to periodic review**

* please note we are looking for a number of OPW's and are looking to hire with immediate effect.

Operations

On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth

20 October 2024 to late April 2025 

Shifts from 6:45pm or 9:45pm to 7.15am (plus additional time if allocated driver). Hours and days of work will vary according to the needs of the service.

We are looking to recruit exceptional individuals with an open, collaborative style and a practical, can-do approach to provide a vital nightly service for our guests as Overnight Project Workers.

We value diversity and welcome all, in particular those with life experience and lived experience.

While experience of working within the homelessness sector or with similarly vulnerable people would be desirable, an understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner is more important and essential.

Flexibility is required, as you will be working a shift rota that will include weekends and public holidays. Due to the vulnerable group you will be working with, you will be asked to undergo an enhanced DBS check as part of our safeguarding measures prior to appointment.

Please note:

Some of our Overnight Project Workers are required to have a driving licence and be able to drive a manual vehicle.

However, this post also is still suitable for those that want a non-driving role.

On each shift, one of the two Overnight Project Workers will be an allocated driver and is expected to drive the van back to its local base in Fulham or Wandsworth, depending on the shelter circuit. The allocated driver for the shift will receive an additional hour of pay for this task.

What you will do as part of our team

The Overnight Project Worker is responsible for the following:

Job spec

• Maintaining a friendly, supportive environment and cultivating positive relationships with guests, colleagues, and volunteers.
• Following best practice procedures for the security and safety of the guests and volunteers.
• Diffusing difficult or dangerous situations and summon assistance when necessary. Training will be provided. Writing regular shift reports using the In-Form client relationship platform.
• Carrying out regular checks around the shelter, checking conditions of all areas.
• Ensuring that the van is loaded correctly with shelter provisions and that no Glass Door belongings are left on site.
• Adhering to Glass Door’s operational and health & safety policies in all aspects of your work. Maintaining clear lines of communication with your colleagues including the Night Shelter Manager, Caseworkers, and the Operations Manager.
• Ensuring cleaning protocols are followed and implemented.
• Undertaking any other duties to aid the good running of the project, as required by the Shelter Manager or Operations Manager.
• Accurately reporting observations, interactions, concerns and actions with guests to their caseworker using written reports.
• Setting up and help serve a simple breakfast for guests in the morning
• Ensuring all guests are woken from 6am onwards and leave the building by 7am
• Flexibility is required, as you will be working a shift rota that includes weekends and public holidays.

On occasions you will also be expected to attend training, team meetings and other activities as required. The allocated driver is expected to drive the van back to its allocated base at the end of the shift to which an additional hour of pay applies for this task.

Person Spec

Essential

•  Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner.
•  Ability to work as part of a team and be a supportive team member.  Confidence in dealing with challenging behaviour.
•  Good written and verbal communications skills.  Ability to carry out manual handling tasks.
•  Understanding of and commitment to Equal Opportunities.
•  Driver shifts only: Valid driver’s license and willingness to driver the shelter van

Desirable

• Experience working within the homelessness sector or with similarly vulnerable people.
• Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya.
• Lived experience of homelessness.
• An understanding and value of trauma informed care.
• Relevant training certificates (First aid, health & safety, fire Safety, conflict de-escalation).