Operations Jobs

Flint House Police Rehabilitation is a registered Charity offering rehabilitation services to ill or injured serving and retired police officers suffering from a wide variety of physical and mental health conditions. Every year we treat over 3,000 police officers. Located just outside Goring on Thames in our beautiful Flint House and set in 20 acres of ancient woodland, this role will play a crucial role in  support our mission and ensure the financial sustainability of the Charity.

Supporting the CFO in the day to day financial management of the Charity and working alongside the Finance Assistant this role combines robust financial management along with payroll operations, ensuring the accuracy, timeliness, and compliance of the Charity’s payroll processes. This generalist role also includes overseeing the production of the monthly management accounts, statutory financial statements, forecast and budgets, quarterly VAT returns, and other statutory returns, including co-ordinating the annual external audit. This role is central to ensuring the Charity’s financial and payroll systems operate seamlessly, maintaining compliance while delivering excellent service to stakeholders.

Principal Accountabilities

Financial Management 

• Compile and analyse financial information to prepare financial statements, including monthly and annual accounts. 
• Ensure financial records comply with accepted policies and procedures, and all reporting deadlines are met. 
• Prepare financial management reports and ensure accurate and timely monthly, quarterly, and year-end closes. 
• Contribute to the planning and production of annual statutory accounts, working closely with external auditors. 

Compliance and Taxation 

• Oversee statutory returns for VAT, Partial Exemption, and other compliance schemes, ensuring adherence to tax regulations and meeting all deadlines. 
• Keep updated with changes in accounting and tax legislation affecting the charity sector, implementing necessary changes as required. 

Budgeting and Strategic Analysis

• Manage and support budget and forecast activities, analysing financial operations, including revenue, expenditure trends, and financial commitments. 
• Regularly report on key performance indicators and recommend strategies for efficient resource use and process improvement. 

Payroll Management

• Prepare and run the monthly payroll process, ensuring deadlines are met, and pay, pensions, and statutory deductions (e.g., tax, NI) are accurate and compliant with regulations. 
• Maintain and update SAGE Payroll systems, guaranteeing timely and correct payments to employees and external bodies such as HMRC. 
• Serve as the primary point of contact for all payroll-related queries, offering excellent support to employees and stakeholders. 
• Regularly review payroll processes to identify and implement improvements, ensuring efficiency and compliance. 

System and Process Development

• Support the development and maintenance of finance systems, improving accounting controls and reconciliation processes to ensure data integrity. 
• Proactively review and enhance processes related to payroll, accounting systems, and internal controls. 

Other Responsibilities

• Support the CFO in treasury functions and deputize for them as necessary. 
• Provide training and guidance to both finance and non-finance colleagues. 
• Deliver exceptional customer service to internal and external stakeholders. 

Essential Qualifications and Experience

• Qualified Accountant with a strong background in payroll management. 
• Advanced spreadsheet skills and ability to develop robust financial models. 
• Demonstrated experience in managing monthly payroll processes and handling confidential information appropriately. 
• Proficiency in preparing management accounts, financial statements, forecasts, and budgets. 
• Strong communication skills to present financial information and deliver training effectively.
• Demonstrated expertise in financial and payroll systems

Desirable Skills and Knowledge 

• Familiarity with SAGE Payroll and Sage Line 50 packages. 
• Understanding of regulatory requirements and governance within the charity sector. 
• Previous experience with Direct Debit Schemes, Large Donor Programs, and Gift Aid. 

Our benefits are competive 

Holiday - 36 days p.a. rising by 1 every 5 years to a maximum of 41 days – with the office closed between Christmas and New Year

we also offer : 

Pension, Life Assurance,Company Sick Pay, Healthcare Cash Plan, Blue Light Scheme,Gym on site, Lunch, Free parking and a comprehensive EAP program

We intend to interview as suitable candidates apply. Please submit an application form with your CV.

NO AGENCIES PLEASE 

We regret we are unable to offer visa sponsorship for this role. 

About SHARe KNOWSLEY:
We are a vibrant and impactful charity dedicated to supporting people seeking asylum and refugees in Knowsley, Merseyside. Our mission is: ‘to help refugees thrive not just survive’ by empowering those who have faced unimaginable hardship in providing them with the tools, resources, and opportunities to rebuild their lives with dignity and hope. Through a range of vital services, we work tirelessly to ensure that the rights of refugees and people seeking asylum are protected, they get the necessary support, their voices are heard, and that their contributions are valued in society.

We are seeking a dynamic, compassionate, and visionary CEO who possesses a strong blend of strategic leadership and operational expertise to guide SHARe Knowsley into its next phase of growth. The ideal candidate will not only inspire and motivate teams but also bring proven managerial skills to effectively oversee day-to-day operations, ensure efficiency, and drive sustainable development.

If you:

• Believe everyone has the right to live their best life.
• Are passionate about supporting refugees and people seeking asylum to rebuild their lives.
• Have the commitment, the passion, and the management and leadership skills to lead an organisation that is making a real and lasting impact to the lives of some of the most vulnerable people in society.

Then we have an exciting opportunity for you to lead SHARe Knowsley through the next phase of our development and be at the heart of an organisation that truly makes a difference to the lives of some of the most vulnerable people in our community.

As Chief Executive Officer, you will have the chance to shape the future of SHARe Knowsley, expanding our reach and enhancing the support we provide to some of the most marginalised members of society. If you are a strategic leader with good managerial skills and a commitment to social change, we would love to hear from you.

Role Overview:
Reporting directly to the Trustee Board, as CEO, you will be responsible for providing strategic leadership, managing operations, and overseeing the overall development of SHARe Knowsley’s services. You will lead fundraising efforts and oversee the charity’s budget to ensure the long-term financial sustainability of SHARe Knowsley. You will lead a passionate and dedicated team of staff and volunteers, ensuring that our programmes are effective, sustainable, and aligned with our mission. You will also play a key role in building relationships with local partners, stakeholders, and funders, as well as advocating for the rights and needs of asylum seekers and refugees, promoting a positive and inclusive organisational culture.

Person Specification:
The ideal candidate will be an experienced leader with a passion for social justice and human rights. You will have a proven track record in a management and leadership role, preferably within the charitable or not-for-profit sector. Ideally, you will have experience of working within the refugee, asylum, or social care sectors. You should be a strategic thinker with strong financial acumen, excellent communication skills, and the ability to build partnerships and influence at all levels. A compassionate and values-driven approach to leadership, with a commitment to social justice and equality.

Job Details:

• Position: Chief Executive officer
• Location: Based in Huyton, and at times, at the drop-ins located in other parts of Knowsley; with an opportunity for hybrid working
• Hours: Full-time (37.5 hours weekly)
• Annual Leave: 25 days plus Bank Holidays and gratuity days over Christmas period

As our CEO looks to step down in 2025 we are recruiting a dedicated leader, with clear management experience in the Voluntary Sector. Our work is centred around Rural Community Engagement with a particular focus on supporting children, young people and their families, although our venue, The TCR Hub, is open to all. We are looking for a Leader who is dedicated to getting the best for service users, passionate about community support with an eye for commercial and funded opportunities that will continue to sustain and grow our Charity. 

About the role

The Head of IT Services is responsible for the management of all IT services for the Motability Foundation and delivery of our digital, data and technology strategy. Working in a single site environment, with a focus on Microsoft technologies, you will ensure that our business continues to operate successfully day-to-day and continues to evolve to meet future challenges.  

Role Accountabilities

Network and Systems

· Oversee and direct the development of infrastructure of IT applications, networks, security and telecoms.

· Ensure we have a robust IT business continuity plan that forms part of the overall business continuity strategy.

· Oversee and direct the procurement of IT hardware, software and maintenance in line with company policy.

· Ensure that all other IT policies and procedures comply with statutory and regulatory requirements, are regularly reviewed and the required audits are in place to ensure compliance.

· Oversee all data exchange procedures with Scheme Partners and Government Agencies.

· Ensure compliance with all hardware and software licensing requirements.

· Responsible for the management of hardware and software updates ensuring that all systems remain within support and meet the on-going requirements of the business.

· Ensuring that system and data security is continuously tested for new IT viruses, be alert to new security risks and have plans in place to deal with them.

IT Strategy

· Design and implement an IT roadmap for all hardware and software in line with the overall Motability Foundation digital, data and technology strategy.  

· Provide technical and professional support to the Executives in their longer-term review of IT investment strategy based on future business needs and processes.

· Provide leadership with regards to emerging IT opportunities and threats, providing recommendations to executives as and when required.

· Maintain our structured project development methodology to ensure that only relevant and supported projects are initiated.

· Ensure the successful delivery of approved IT projects against agreed timelines, deliverables, and budgets.

Partnering with the Business

· Act as a partner to the business in identifying and delivering digital, data and technology solutions to support business aims.

· Work with Senior Management, Scheme Partners and Suppliers to propose, agree and deliver an IT service to defined Service Level Agreements.

· Continuously seek feedback from the business on the service provided by IT and develop action plans to put in place improvements.

Leading the Team

· Manage, develop, and motivate the thriving internal IT team of 12.

· Monitor performance against service level targets ensuring constructive and rapid solutions to problems.

· Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

· Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

· Role model our values of being collaborative, respectful and evolving.

Managing our Costs

· Responsible for IT budget of c. £1.7million.

· Provide regular and ad-hoc reports to present to the Executive Team.

· Analyse problems, research solutions and present to the Executive Team.

· Raise and approve regular and ad-hoc IT purchase orders.

What will make you great in this role?

You will have excellent communication skills and a naturally collaborative approach to identifying problems, bringing together solutions, and creating a plan to deliver the changes to make a real difference to the system users. Your ‘can do’ attitude will be balanced with a pragmatic approach to problem solving and the ability manage a range of stakeholder expectations.

You will be passionate about IT adding value to the business and delivering support to our busy teams. Your ability to translate technical issues into meaningful plans will greatly help colleagues who will look to you to learn about new concepts and technologies.

Your experience

Must haves:

· Significant IT experience which includes a strong knowledge of Microsoft technologies (M365) and Networking (Lan/Wan Cisco technologies).

· Experience in IT infrastructure planning and development and managing significant capital projects and budgets.

· Possesses good knowledge of different software systems, client/service architectures and various compatibility requirements.

· Experience of managing suppliers and supplier relationships.

· Able to communicate and influence clearly and persuasively, both verbally and in writing.

· Ability to motivate and develop a diverse team.

· Maintain a broad and long-term perspective of IT developments to influence forward planning.

· Take ownership of and analyse problems, implementing practical solutions.

· Maintain organisational effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies.

· Experience working within a not for profit environment.

Nice to haves:

· IT degree level (IT) or equivalent.

· MCSE/MCP certification.

· ITIL Foundation.

· Experience with Virtualization technologies.

· Experience of BCP/DR planning, implementation and testing.

· Experience of Cloud Computing/SaaS.

· GDPR awareness.

Reporting lines and relationships

Reports to: Executive Committee.

Key relationships: Motability Foundation Executive Committee, Board of Governors, Heads of Departments and Managers.

Direct reports: Team of 12 across Service Desk, IT Operations, Systems and Data and Security.

Extra Information

The role is based at our offices in Harlow, Essex which is easily commutable from London (30 minutes from Liverpool Street or 18 minutes from Tottenham Hale). We offer both blended and flexible working arrangements which can be discussed as part of the application process. It is expected that the role will be required in the office 2-3 days per week.

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas.  

We are looking for an Administrator to work closely with our management team to assist, develop and manage the Charity administration to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.  

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.   

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas.  

We are looking for a Finance Officer to work closely with our management team to assist, develop and manage the Charity Finances to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.  

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support. 

Job Title: Assistant Director – Services and Business Development

Salary:  £50,000 pa initially, moving to £52,000 on successful completion of 3 months

probationary period.

Hours: 37.5 hours per week

Benefits: Nest pension & Medicash wellbeing support  

Location: Northwest based. Hybrid role, blend of home working & location based when required

POPS is a Charity, set up in 1988 by families who were supporting a loved one through a custodial sentence. Since that time, we have grown to employ over a hundred staff, across 16 geographical locations, predominantly in the Northwest of England and has developed an excellent reputation locally and nationally for the provision of quality services for families who engage with the Justice system. 

POPS’ core business team supports the delivery of services and have been influential in contributing to Justice policy both locally and nationally.  We are now looking to add to the Executive Team to contribute to the future proofing of the organisation to respond to new opportunities in a changing Justice landscape.

MISSION

To provide the support families identify they need and promote the changes required to enable children and families of those in the justice system to cope better and to thrive.

VALUES

· To be supportive and non-judgemental in our approach.

· To listen and act upon the experiences families share with us.

· To encourage active participation amongst the families we

· support.

· To value the benefits of robust partnerships.

· To acknowledge and embrace the principles of diversity and

· inclusion throughout the organisation

POPS values the core principles of diversity and inclusion. We welcome and encourage job applications from people from diverse backgrounds.  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates.

PURPOSE OF THE POST

The purpose of the post is to work closely with POPS’ Director, to ensure the quality and compliant delivery of POPS’ service located currently across Northwest, Yorkshire, Leicester and Bristol. You will drive forward POPS strategic and development plans to ensure the organisations’ future growth both locally and nationally.

The post will have significant responsibilities to ensure successful operational delivery and compliance of all POPS’ Services and commissioned projects and have a key role supporting the development of new business and engaging in newly identified commissioning opportunities.

The role requires strong leadership, resilience and creativity with the capacity to manage performance; develop and motivate staff teams; ensure contractual compliance; innovate and implement service delivery; develop and maintain productive strategic partnerships and to ensure quality and future growth of POPS’ services and the organisation.  

MAIN TASKS

STRATEGY

• Work closely with POPS’ Director to meet organisational objectives and aims within the strategic plan
• Develop national, regional and local partnership to enable POPS to fulfil its mission and strategic plan
• Oversee development of ideas and implementation of required interventions to ensure future organisational growth
• Provide comprehensive reports to ensure that POPS’ Director and Board of Trustees are provided oversight of governance; quality assurance; performance against set KPI’s; future planning, fundraising and new business development.

OPERATIONS

• Directly line manage POPS’ three Operations Managers
• Ensure high performance standards and production of quality outcomes, ensuring contractual KPI’s are met
• Work closely with Assistant Director for Core Business functions to ensure services are delivered within legislative and financial requirements
• Work with Operations managers to ensure contractual compliance: ensure that appropriate targets and monitored and achieved.
• Support the recruitment and development of staff 
• Work effectively with all colleagues to achieve agreed goals and respond to challenges in a timely and constructive way.
• Maintain good financial discipline, manage multiple funding streams; ensure organisational financial probity by implementing and developing appropriate financial controls and systems.
• Maintain and develop measurement and metrics to evaluate service delivery and demonstrate impact
• Produce Business Continuity and Risk Management plans and review on quarterly basis to Identify risks to services delivery, contractual compliance, staff competency, and develop solutions to mitigate against such risk.
• Attend and host internal and external meetings
• Produce reports to meet internal and external deadlines
• Ensure POPS’ Policies and procedures are implemented and fully complied with

BUSINESS DEVELOPMENT 

• Directly line manage POPS’ Bid Manager
• Scan the landscape to maximise opportunities and support sustainable growth.
• Maintain positive and productive working relationships with current and future commissioner agencies.  
• Maintain and develop strong partnerships with a range of national, regional and local agencies and develop collaborative working practices
• Attend Market engagement and stakeholder events
• Support bid writing process to meet commissioning deadlines 
• Ensure the involvement of service user voice in all aspects of POPS service delivery and development.
• Develop a culture of imaginative thinking to generate and listen to ideas from all stakeholders.

GENERAL

• Uphold POPS’ values
• Promote equality, diversity and inclusion across the organisation and service delivery
• Maintain awareness of changes in the external commissioning and political landscapes which may impact and influence the criminal justice and the voluntary sectors
• Attend POPS’ quarterly Trustee Meetings
• Work flexibly: travel, evening working and overnight stay away from home to attend meetings and events may be required
• Carry out additional relevant tasks as assigned by POPS Director

We are seeking a talented and experienced leader to join our Strategic Leadership Team.

You will have a compassionate heart and be deeply motivated by your evangelical Christian faith to lead the financial management and operations of this respected Christian Ministry.

Your experience in operations or business development within the charity sector will ensure that Release International’s day-to-day operations remain compliant, responsive, effective and efficient.

Your significant competence in financial management will enable you to analyse financial information, and other data, to support decision making at a senior level.

Your proven track record of strategic planning, team building, proactive risk management, and ability to manage multiple deadlines and projects will be essential to the role.

As the lead for all aspects of ‘People and Culture’, you will use your excellent people skills and positive outlook to empower and encourage others towards success, promoting and modelling our person-centred Christian ethos, culture and values.

If you believe God may be calling you to fulfil this exciting new and pivotal role and you understand the importance of excellence in the stewardship of our precious resources, then please apply for this full-time position which is based at our office in Orpington, Kent, with some agreed flexibility to work from home.

Applicants must be committed to Release International’s evangelical Christian beliefs (occupational requirement). 

Nightingale Hammerson is an independent charity and a leading specialist in the care of older people. We have served the Jewish community since 1840. We have two care homes, Nightingale House in Clapham and Hammerson House in East Finchley.

Hammerson House, Wohl Campus is a modern 116 bedded home near East Finchley Tube station, with residential, nursing, dementia, respite, and palliative care services.

The home offers a warm and comfortable environment, with personalised care that centralises the needs of the residents, with on-site therapists, dieticians, and a wealth of activities for residents to enjoy.

Hammerson House has been rated as 'Good' by the Care Quality Commission (CQC) in its first year of operation.

The Role

We are seeking a receptionist for Hammerson House to provide a welcoming and professional front-of-house service, support daily operations, and ensure excellent customer service for all visitors and residents.

Who are we looking for?

Although welcome, no previous experience is required as full training will be provided.

You take pride in ensuring your work is always completed to a high standard and can maintain an organised environment. Often managing multiple requests at once, you’ll be comfortable multitasking, able to work on your own initiative unsupervised and where necessary working with other teams to ensure our residents are kept happy in their home.

You will have a cheerful, compassionate, respectful, and caring approach and good communication and interpersonal skills. With an understanding of the needs of older people and the desire to make a positive contribution to the lives of others.

Hours

Full Time – 37.5 hours per week

Salary

£25,643.00 per annum

What is in it for you?

• A friendly, supportive, team working environment
• Subsidised staff canteens
• Training & development opportunities
• 25 days (plus bank holidays) annual leave, increasing over time
• Refer a friend bonus scheme (T&C Applied)
• Perkbox

Apply Now

If you meet the above requirements, we'd love to hear from you! It's also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.

Values

Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.

Safeguarding

Our positions are subject to Enhanced DBS Disclosures, which will be completed upon a successful application. All applications will be handled individually, following our policy and organisational requirements. Please do not apply if you require sponsorship.

Diversity

We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity, we could not maintain our reputation, the range of our work, or our digital presence, without the support of our business partners, sponsors, philanthropists and members. The Development and Advocacy Department is seeking to recruit a Patrons Manager to administer and grow this core membership function and to provide exemplary customer service. This role works within a small but dedicated membership team and is critical to the successful expansion and delivery of the function.

The ideal candidate will be a dynamic individual with good people skills, high attention to detail, and the ability to prioritise tasks. They will remain calm under pressure and be a proactive team player. They will be able to demonstrate:

• Relevant experience working in a membership organisation and/or with high-net-worth individuals
• The drive and strategic approach to deliver on opportunities for growth in revenue and membership in line with programme goals, with structured KPIs and ongoing targets
• Excellent face-to-face and telephone communication skills, including the ability to deal with high level donors in a professional and personable manner
• Understanding of ticketing in a Box Office environment (CRM and particularly Tessitura experience will be highly regarded)
• A clear and concise writing style with developed communication and rapport building skills

A working knowledge of our arts forms is not a pre-requisite but the ability to get up to speed on RBO membership products and services quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

People Business Partner
Reference: NOV20249928
Location: Flexible in UK
Contract: Permanent
Hours: Full Time, 37.5 hours per week
Salary: £43,095.00 - £46,264.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

We have a vacancy for a People Business Partner working within the People Business Partnering function and wider People Directorate.

Reporting to the Head of People Business Partnering, this role will be a vital link between the People Business Partners, Human Resources Operations and Learning and Organisation Development teams. We are looking for somebody with knowledge of the Business Partner role whose skills will meet the flexible needs of the business, who is able to oversee the end-to-end delivery of work and someone who can work on multiple activities at a time. The People Business Partner role aligns and works in partnership with the respective Directorate/business area to add value through the provisions of a range of people initiatives and interventions linked to Directorate and organisational objectives and priorities. 

Working as part of the People Business Partnering team, the role will support ongoing transformational change by providing business insight, manage business and people risks and develop people solutions.

What's the role about?

This role will support the development and implementation of the Delivering our Strategy Sustainably work that underpins the RSPB wider business strategy and priorities.

The core part of the role of a People Business Partner is the ability to develop effective working relationships that influence across a range of stakeholders up to Leadership and Executive level.  In addition, People Business Partners are expected to work collaboratively across functional areas and Directorates in the successful delivery of people services, initiatives, and outcomes.

Through providing support to senior managers and leadership teams, People Business Partners play a key role in planning, developing, and identifying solutions that create value and ensure organisational and Directorate level strategies are realised.

Some key areas of the role of a People Business Partner include:

• The use of Insight & Data to support decision making.
• Understand Directorate/business complexities and specific requirements and be able to act on these for purposes of People and business planning.
• Identify resourcing plans in collaboration with senior management to ensure the effective supply of high-quality talent.
• Support Talent and Succession planning to ensure the organisation can retain and develop talent in line with business capability requirements in the immediate and future term.
• Provide transformational advice on a wide range of organisational development and change management initiatives and interventions.
• Actively support the delivery of HR People services across the organisation, reducing risks and enhancing people services and activities.
• Support the development of capability and knowledge in managers and leaders so that they can effectively manage their people.

Essential skills, knowledge, and experience: 

• CIPD graduate member or equivalent.
• Sound knowledge of employment legislation.
• Knowledge and understanding of people-based change processes.
• Experience working in the capacity of a HR Business Partner.
• Ability to manage resistance to change and manage expectations of senior managers.
• Ability to work collaboratively across a range of stakeholders and functional specialists.
• Ability to influence others.
• Able to establish, build and maintain relationships.
• Sound coaching, mentoring, presentation, and facilitation skills.
• Able to support managers in designing career paths to support the future needs of the organisation.
• Problem solving and creativity in generating practical solution to business challenges.
• Substantial HR experience both operationally and strategically.
• Proven experience of leading and managing complex employee relations issues.
• Proven ability to understand business issues and identify HR interventions to improve the business performance.
• Leading and managing change successfully.
• Use of key metrics to measure organisational performance and to inform and develop learning experiences for managers.

Desirable qualifications, knowledge, skills, and experience:

• MCIPD/FCIPD.
• Experience managing projects.

Closing date: 23:59, Tue, 10th Dec 2024

We are looking to conduct interviews for this position from January 2024. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

We believe anyone in our community should have enough to feed themselves and their family. That is why we provide three days' nutritionally balanced emergency food packs to local people who are referred to us in crisis. We also offer additional advice and support to help people address the underlying issues.

Our work is made possible by a group of amazing volunteers and a small passionate staff team. As part of the overall management team, the Volunteers and Warehouse Manager will be responsible for the recruitment, induction, training and scheduling of rotas for our dedicated team of volunteers across all foodbank activities and will lead in the organisation and running of school holiday family lunches, cookery classes, Duke of Edinburgh student volunteering programme, and social events for volunteers. They will also be responsible for the day-to-day functions of the onsite warehouse units ensuring adequate stock levels and apprpriate stock rotation.   

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About the Role:

As the Flagship Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.

Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support. This role is not responsible for the supervision or direction of staff.

Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.

Key Responsibilities

• Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
• Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
• Lead and execute our door-to-door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
• Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
• Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
• Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
• Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
• Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
• To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
• Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
• Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
• To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
• To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
• Travel to meetings in the UK and overseas where necessary.

Staff Benefits

• Hybrid Working 
• Season Ticket Loan
• 1-day additional holiday each year to a maximum of 30 days annual leave
• Additional days off over the Christmas period
• Cycle to Work Scheme
• Enhanced maternity and sick pay benefits, subject to length of service
• 6.1% employer pension contribution
• Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. 

Application Process

Please submit your CV for review. We will be interviewing candidates from the beginning of December (dates to be confirmed). The first interview for this role will be held in person at our UK office.

The full job description and person specification is provided as a PDF with this job advert.

Note: The deadline for applications has been extended until the 18th of December.