Operations Director Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 7 August 2024
Ref 6793
Save the Children UK has an exciting opportunity for an experienced EA/PA to join us as our Executive Assistant to our Executive Directors of Global Programmes for 9 months.
Please note: We are happy to consider this role as either Full Time or Part Time (minimum of 3 days/21 hours per week).
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We deliver lasting results for millions of children, make sure their unique needs are met and help their voices to be heard – particularly those who might be discriminated against, including girls and children with disabilities.
About the role
As the Executive Assistant to our 2 Interim Executive Directors of Global Programmes you will work at the highest levels of the organisation to assist the Executive Directors and the Global Programmes Senior Leadership Team, as well as the Division Operations Department in driving operational delivery.
You will develop and provide a proactive, comprehensive and supportive administration and information service, as well as engaging with people across different teams in the Global Programmes division to support change initiatives and projects when relevant.
In this role, you will:
- PA Support: Planning the Director's diary in line with agreed priorities, initiating and arranging external and internal meetings, handling and prioritising requests for the Directors' time, ensuring relevant papers are available, and follow up actions are seen through. Coordinating the Director's travel arrangements for overseas programme visits and meetings, ensuring that all necessary arrangements / paperwork have been completed. Acting as key point of contact for external and internal enquiries on behalf of the GPD as needed.
- Team Support: Coordinating the effective functioning of the Global Programmes Management and Senior Leadership teams. This will include planning and coordinating meetings; agendas; producing and distributing relevant papers, including the preparation of papers for the Executive Leadership Team and the Board, as well as for the Directors' group discussions in liaison with the Chief Executive's office.
- Internal Communications: Liaising with the Chief Executive, Directors, Trustees and their assistants to facilitate meetings and the flow of information. Building relationships with staff at all levels including divisional and departmental EAs, Team Coordinators, Directors and Senior Managers to problem-solve, negotiate and facilitate on a wide range of issues and ensure tasks are delegated from the Director. Support on the delivery of our Monthly Global Programmes newsletter and Global Programmes divisional meetings as needed.
- Project Management: Working with the Head of Planning, Performance & Operations and the wider Global Programmes Leadership Team to provide project support to key divisional initiatives where relevant.
- Other: in agreement with the Head of Planning, Performance & Operations and the GPD, to perform other responsibilities as may be required from time-to-time to ensure the smooth running of the division and department and to deputise for colleagues as required.
About you
We are looking for candidates who recognise the importance of the EA function and take genuine satisfaction from organising and supporting others.
To be successful, it is important that you have:
- Senior PA/EA experience in a corporate head office environment or INGO.
- A high level of computer literacy (Microsoft Office, Word, Excel, PowerPoint, Outlook, and databases).
- Excellent organisation and administration skills with the ability to plan and prioritise work for self and others.
- Professional and calm with the ability to think and react quickly in an ever-changing environment, and the ability to meet challenging deadlines while maintaining a rigorous attention to detail.
- Ability to work flexibly and to manage own workload, often making judgements without close supervision.
- Good relationship-building skills, with the ability to build rapport and trust.
- Excellent communication skills (written and verbal) with proven ability to tailor communications and adapt style to different voices and audiences.
- Ability to be proactive and show initiative with demonstrable ‘can do' approach to work.
- Commitment to support cross organisational initiatives and team working and understanding of how to contribute to these.
- Discretion and confidentiality.
- Excellent time management skills and experience of complex diary management. The post-holder will need to manage their own time well, and the time of the Executive Director.
- Commitment to Save the Children UK's goals, mission, values and approach.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
In this multi-faceted essential role, you will be the first point of contact for our supporters and provide high-quality customer service and support, from handling enquiries through to resolution, processing income donations, sending out donation thank you letters and supporter materials, all in a professional manner.
It is an exciting time to join King’s College Hospital Charity and the Fundraising and Communications Team to support our innovative and ambitious fundraising targets. We recently had our biggest ever team at the 2024 London Landmarks Half Marathon, with 96 runners representing Team King’s and over £85,000 raised for our hospitals. The Great Hospital Hike, our flagship fundraising event, also raised over £160,000 for our hospitals, with our supporters walking the 18-mile route from King’s College Hospital in Denmark Hill to the Princess Royal University Hospital in Bromley.
The Supporter Services Assistant is often the first point of contact at the charity for supporters - handling enquiries, processing income, sending out donation thank you letters and supporter materials and mass postal mailings, where required. You will combine excellent supporter care and customer service with administrative efficiency and attention to detail to ensure that the supporter experience is smooth and positive from start to finish. You'll be skilled at listening and responding to queries appropriately, both over the telephone, via email and letter.
You will use the Access Charity Customer Relationship Management (CRM) database to make sure all supporter information is recorded consistently, kept up to date and maintained in accordance with database management procedures. You will work closely with the Database Manager and Senior Fundraising Operations Officer to highlight opportunities for improvements to processes and procedures.
Key Responsibilities:
- To give supporters a positive, consistent experience in all their interactions with the Charity, especially in response to enquiries, income handling and donor thanking.
- To ensure that income is recorded accurately and promptly on the CRM database to enable the Finance team to reconcile and correctly allocate income, and the Fundraising team to have financial oversight of their fundraising activities.
- To ensure that supporter records on the CRM database are kept up to date, adding enquiry responses, donation correspondence and amending records where requested by either the supporter, members of the Fundraising & Communications team or wider charity colleagues.
We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life.
Please review the job pack for full details on the role. We want to hear from if you are interested in helping us make a difference in our communities, possess the skills and experience outlined in the job pack and our values resonate with you.
The client requests no contact from agencies or media sales.
LSE is committed to building a diverse, equitable and truly inclusive university
Philanthropy and Global Engagement (PAGE)
PAGE Business and Office Manager
Salary from £33,558 to £38,541pa inclusive with potential to progress to £41,404 pa inclusive of London allowance.
The London School of Economics and Political Science (LSE) is one of the most prestigious institutions of higher learning and research in the world. Founded in 1895, LSE counts 18 Nobel prize winners among its alumni and staff. In July 2023, we announced the appointment of incoming President and Vice Chancellor, Professor Larry Kramer, a visionary leader and scholar who will advance with the School’s ambitious strategy.
In November 2021, we launched the public phase of Shaping the World, our major £350 million philanthropy and engagement Campaign to underpin LSE 2030 goals and to help shape the world for good in the process. More than 80% of our Campaign goal has been raised so far and there is huge momentum building as we advance the public phase.
The Philanthropy and Global Engagement Division (PAGE) serves, engages and works in partnership with alumni and friends, staff and students, volunteers, donors, global partners, organisations and the wider community to further the strategic aims of the School. These reciprocal relationships increase engagement with LSE across the world and increase philanthropic income and strategic partnerships for agreed School priorities.
The Business and Office Manager is responsible for providing comprehensive business management for PAGE, covering business support and office management for the growing team of over 100 staff. The post holder will be responsible for facilitating the smooth running of the division, ensuring that internal operational needs are fulfilled, and that the office environment is welcoming and professional. The postholder will be required to quickly build effective working relationships with the central IT and Estates teams and ensuring that the division work within established LSE policies. This is an office-based role with the possibility of working one day a week from home, depending on business needs and only if agreed upon with the line manager.
We are looking for someone who can demonstrate:
· Experience of managing an office and/or facilities management in a large complex organization.
· Ability to innovate, be responsive, resourceful and resilient.
· Ability to resolve problems when an immediate solution is not apparent.
· Ability to plan and manage the office space ensuring all staff are appropriately accommodated during a period of change and growth.
We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification.
If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Malina Szreter, Deputy Director of PAGE Operations
The closing date for receipt of applications is 11 August 2024 (23.59 UK time).
Regrettably, we are unable to accept any late applications.
Interviews are anticipated to take place in person on Tuesday, 20 August 2024.
The role
We are seeking a Director of Business and Income Generation to join the team at an exciting and ambitious time for the hospice.
You will be a vital member of the St Richard’s Hospice Executive Team to lead the teams that generate our income and build and develop relationships across supporters, donors, fundraisers, customers, employees and volunteers.
You will develop, shape and deliver the Income Generation strategy to ensure:
· we grow sustainable income streams to underpin our services
· the people in Worcestershire know how they can offer their support to St Richard’s, helping us to ensure our care and support reaches more people in the future and is sustainable.
This role is perfect for a leader who is keen to advance their professional career whilst leading the development of our highly valued income generation functions. This is a challenging but exciting time to be joining St Richard’s.
This role requires a Standard Disclosure and Barring Service check.
About You
The successful applicant will be a confident and natural leader who can communicate a compelling future direction for the Income Generation teams and has the ability to build strong relationships and motivate others to go the extra mile.
You will have extensive demonstrable experience in income generation, fundraising, retail, marketing, business development, or related roles, with a proven track record of achieving income targets in a not-for-profit or healthcare environment.
In addition you will have experience of working as part of a Senior Leadership / Executive Management Team responsible for operational delivery and financial sustainability.
A candidate information pack and job description can be found in the attachment below.
Applications can be made directly via the St Richard's Hospice website.
What we offer
· Competitive salary
· Generous annual leave of 28 days plus bank holidays
· Fantastic team where everyone is welcomed and empowered to give their best
· Supportive management – keen to develop you
· Benenden Healthcare offering diagnosis, treatment and 24/7 GP and mental health advice lines, discounts etc.
· Opportunities for flexible working and family friendly policies
· Fabulous subsidised on-site café
· Pension scheme and opportunity to continue NHS pension for clinical staff
· Free Will writing service
Closing date Monday, 19 August 2024
Interview date Tuesday, 27 August 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Estates management Management of the operations information systems. E.g. Inventory, Health and Safety logging Ensure that we receive competitive quotes for all works carried out on our sites in compliance with our financial regulations Ensure that all contractors are communicated with in a timely and professional manner on all works to be carried out Project management. Prepare business cases and feasibility studies; tender, award and manage projects Manage all compliance maintenance and work closely with the site team to ensure these are completed Scheduling of maintenance across all sites, maintaining a 3 – 5 year maintenance cycle that informs budget setting Work with Heads of Service to source and prepare appropriate buildings/spaces in order to expand services Manage and maintain an Asset Register for BeyondAutism On request, provide data for SMT, governors, trustees and Heads of Services Liaise with services’ administrative staff to ensure required data is captured and scheduling of site works are smooth Manage the schools’ personnel check -n (inventory) and access control systems Management of the cleaning and consumable supply contracts Health and safety management Ensure that the site team and the Senior Management Team are supported in ensuring our sites comply with Health and Safety legislation Support the Director of Finance with the organisation and completion of Health and Safety Audits Knowledge and understanding of Health and Safety, relating to fire, water, and asbestos Chair organisational Health and Safety and maintenance meetings and attend site specific meetings Reporting and recording Ensure that all site documentation is held in a central file. Including checking and holding site-based certification, arranging annual reviews, arranging testing and monitoring at each site in particular related to Health and Safety legislation to include, though not limited to, electrical testing, gas testing, legionella testing, fire assessment Ensure that accurate registers are kept of asbestos, and hazardous substances across all sites Ensure minutes are taken at any operational meeting in particular, estates and Health and Safety meetings Provide monthly reports to SMT Attend monthly Services SMT, providing reports as required by the COO Management responsibilities To manage and provide strategic leadership to the Site and Cleaning teams To provide monthly supervision and ensure structures are in place for effective appraisal, personal development and performance management of the Site and Cleaning Teams To take all possible precautions to safeguard the welfare and safety of staff, pupils, students, visitors and the public, by implementing all policies related to safeguarding, health, safety and risk To manage the Maintenance and facilities budget in conjunction with SMT and the annual service development plans Adhere to the Premises Policy, working with SMT to ensure that new premises acquisition is managed appropriately, and disposal is managed in a timely and effective manner General Adhere to BeyondAutism’s Safeguarding Policies Work within the organisational Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues Adhere to policies as set out in the staff handbook Comply with the Data Protection Act/GDPR Undertake other reasonable duties related to the job purpose required from time to time Navigate our Carbon Neutral ambitions by formulating and driving the charity sustainability targets This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, as reasonably directed by the COO. This job description will be reviewed regularly in the light of changing organisational requirements and any such changes will be discussed with the post holder. The post holder is expected to comply with the appropriate Code(s) of Conduct associated with this post.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting position has arisen for a Director of Finance and Operations to join the Senior Leadership Team at an international Charity. The successful postholder will play an instrumental role in shaping and driving the financial and operational strategies. The role will strive to ensure financial sustainability, and the embedding of a business partnering approach to achieve the Charity’s mission
Key responsibilities of the role:
- Collaborate with the Senior Leadership Team to shape the long-term organisational strategies, spearheading plans encompassing Finance, Operations, Security, IT and risk management
- Foster organisational coherence in Finance and Operations, developing systems and policies aligned with the Charity’s values and strategies
- Offer guidance and support on governance matters, keeping abreast of regulatory developments and changes in governance frameworks
- Lead the Charity’s Finance division, ensuring financial systems and analyses are integrated and understood across the Charity
- Adhere to established accountancy standards in developing and strengthening financial management policies and procedures
- Oversee the timely production of financial information and engage with teams to accurately report on financial performance
- Manage the relationship with auditors and ensure timely and accurate filing of accounts
- Lead on budget forecasting and the setting and reviewing of annual budgets, including those for funding proposals
- Oversee organisational security systems and processes and global governance in collaboration with the relevant teams
- Identify and implement improvements in resource management systems for enhanced efficiency
- Line manage up to 7 direct reports
Ideal candidate profile:
- Qualified Accountant (ACA, ACCA or CIMA)
- Experience in a financial management and senior leadership position within an international organisation, preferably within the Not-For-Profit sector
- Strong expertise in Charity Fund accounting and managing diverse income streams
- Comprehensive understanding of the complexities involved in overseeing and managing finances on an international scale
- Exceptional interpersonal skills with a commitment to fostering effective relationships with stakeholders at all levels and across various contexts
- Proven ability to lead, manage and motivate staff at all levels
- Willingness to travel internationally as required
Agency reference number: J82484
Location: Central London
Duration: Permanent
Salary: £63,000- £71,000 per annum, depending on experience
Working hours: Full-time
Working pattern: Hybrid (2 days per week in the office)
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
The role
This is an exciting time for us and a rare opportunity to join a “new” charity that has the profile, assets, and mission of an established one. This is a chance to implement new ways of working and support an ambitious organisation to grow and progress, working with a new board, a newly embedded senior leadership team and, crucially, lots of new ideas.
Our first substantive Director of Finance will be able to see the bigger picture but be committed to excellence in the fundamentals. They will be ambitious, but that ambition will be underpinned by rigorous attention to detail. They will own and be accountable for their directorate but will possess a strong instinct to collaborate. Most of all, they will believe in the Charity’s mission and ensure that every aspect of our work supports its delivery.
As a key member of the senior leadership team, reporting to the Chief Executive, the Director of Finance will:
• Proactively contribute to the development and delivery of the Charity’s strategy through implementing long-term financial planning to underpin our objectives.
• Role model excellence in their management of the finance team to inspire them to thrive in their roles and deliver high performance standards across the financial functions of the Charity.
• Engage and inspire the wider Charity team to collectively foster a positive culture of financial responsibility and transparency, ensuring that all our activities demonstrate value for money and deliver impact for our donors, supporters, and stakeholders.
• Be committed to the good stewardship of our financial resources and take responsibility for the financial health of the Charity. Working with the Director of Operations & Resources, you will champion the responsible use of our financial and non-financial resources to deliver the biggest impact we can have for our beneficiaries.
• Act as company secretary, ensuring compliance with all regulatory requirements, including from the Charity Commission, Companies House, HMRC, and other relevant bodies.
Person Specification -
Knowledge and experience
We are looking for candidates with demonstrable strategic financial leadership spanning organisational planning, budgeting, risk, and reporting. You will have:
• A recognised financial qualification. Excellent knowledge of charity financial management, procurement and contracting at a senior level is ideal but not essential.
• Experience of effective budget setting and implementing controls and processes to manage and monitoring budgets.
• Advanced understanding of risk management.
• Experience of improving policies and processes in comparable organisations.
• Success in delivering increased cost effectiveness.
• Evidence of building financial impact and performance metrics and reporting.
• Understanding of the requirements of legislation, Charity Commission and professional body guidance on being a well-run and financially accountable Charity – or an ability to familiarise themselves with charitable law.
• Considerable experience of management and development of staff.
Skills, abilities, and behaviours
• A strategic thinker with the ability to see the bigger picture and make decisions in line with the Charity’s needs as part of a team.
• Strong change management skills with experience of managing teams through change.
• Ability to work with ambiguity, lead through uncertainty and motivate people through change.
• Excellent written and verbal communication skills, including the ability to interpret and communicate financial information to a non-specialist audience.
• Strong organisational development skills, able to identify and act on opportunities to drive performance in business.
• Experience of the charity or not-for-profit environment (this could be gained as a trustee) preferably with some understanding of charity funding and investment management.
• Collaborative working style with excellent written and verbal communication skills.
• Resilient with a flexible, creative and solutions-focused approach to problem-solving.
Please see recruitment pack for full list of responsibilities
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
We are recruiting an interim Grants Operations and Data Manager, responsible for the systems, processes and data that contribute to the smooth running of the Foundation’s funding programmes.
The Rothschild Foundation delivers funding programmes both locally, in its home county of Buckinghamshire, and nationally, across England. Our areas of interest are Arts and Culture and Regenerative Food and Farming, where we make a number of multi-year investments each year, as well as operating a Community Fund which provides small grants to support local communities.
This is an exciting time to join the Grants Team. We have begun to refine our approach to our local funding through a Theory of Change process, involving local stakeholders in developing our intended outcomes. Following a review of our food and farming activity, we are developing a rejuvenated Regenerative Food and Farming strategy for our national activity in spring 2024. We have recently begun to develop our evaluation and learning processes.
We are lucky to call the beautiful Waddesdon Estate our home, operating from an office based on the Estate. Our grant-making is inspired by the art collection and buildings of Waddesdon Manor and the natural environment and farming practice of the Waddesdon Estate. We develop close working relationships with our grantees, often using our spaces and our cultural and environmental assets to support their work.
We offer hybrid working with some home-working, with Wednesday a dedicated day with the department all in the office.
Through our funding we are committed to making a difference across all communities. In our organisation we are looking to increase the diversity of our workforce and welcome applicants from diverse backgrounds to apply for this role.
Specific Duties Include
Systems and IT:
- Management of grants database (Blackbaud Grantmaking) including maintenance, auditing and system updates.
- Development of the database including external portal to improve user experience.
- Management and creation of online grant application and reporting forms with associated grantee correspondence and staff management dashboards.
- Working closely with IT and Records Management to structure and maintain the Grants Team’s SharePoint site and shared drives.
Finance:
- Develop, manage and maintain reporting systems to enable effective financial reporting.
- Develop and implement robust due diligence processes for all stages of grant making.
- Oversee grant payment requests and instructions, liaising with Accounts department to ensure payments are made on time and in accordance with grant agreements.
- Liaison with the Accounts department to prepare year end grants reports for statutory accounts and external auditing.
Data and Learning:
- Management and development of systems for collating and organising quantitative and qualitative data to meet evaluation and learning needs.
- Data analysis including creation of infographics and data visualisation.
- Liaison with external partners on systems for collating, organising and sharing data in accordance with current data regulation.
- Supporting the Buckinghamshire Data Exchange (BDEx) by providing data updates and contributing to project effectiveness.
- Ensuring regular grant data updates to the 360 Giving portal are made
Communications:
- Management of the RF website including updates, content creation and liaising with website developers.
- Review of website content to ensure alignment with accessibility guidelines.
- Management of the RF’s social media presence including LinkedIn profile and MailChimp newsletter.
- Assist in production of the RF’s publications, such as Annual Review.
Line Management:
- Line management responsibility of the Grants Officer role.
Administration:
- Manage and improve administrative processes and procedures.
- Preparation of Committee and Trustee papers.
- Minute taking (if required).
- Support where needed in planning and organising logistics for events, in collaboration with Waddesdon’s Private Events and Operational Teams where appropriate.
The role would suit people who have:
- Experience of managing databases, including some experience of grant-making software. We use Blackbaud and training can be provided.
- Experience of share drives and Microsoft office.
- Experience of developing processes for data collection and analysis, including infographics.
- Some financial accounting experience. Strong numeracy skills and attention to detail is a must.
- Strong project management skills.
- Confident and articulate communication, both verbal and written.
- Initiative and are able to work independently, sometimes under pressure.
- An enjoyment of collaborative teamworking.
- Flexibility in approaching new areas with confidence and creativity.
- Access to a car and a clean driving license
Our areas of interest are Arts and Culture and Regenerative Food and Farming, where we make a number of multi-year investments each year.
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The client requests no contact from agencies or media sales.
About Reprieve
Reprieve is a human rights NGO founded in 1999 which uses strategic interventions (using the law, policy work and public advocacy) to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.
Reprieve works with the most disenfranchised people in society, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. We seek to promote and protect the rights of those facing the death penalty around the world, and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.
The Interim Deputy Executive Director will join the brilliant senior leadership team at Reprieve to help build and lead the work of the organization.
About this role
The Interim Deputy Executive Director will join the brilliant senior leadership team at Reprieve to help build and lead the work of the organization, in particular working closely with one of our Joint Executive Directors while the other is on parental leave.
Reprieve is a human rights NGO founded in 1999 which uses strategic interventions (using the law, policy work and public advocacy) to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.
The Interim Deputy Executive Director’s responsibilities will include managing senior staff at Reprieve, including the Directors of Casework, Advocacy and Policy, and working with the Joint Executive Director to oversee Reprieve’s Fundraising and Finances, its Governance and Board relationships, and its HR and Operations functions.
The ideal candidate will ideally have experience of leadership of a small to medium size human rights or similar charity, preferably with some international operations. They will have exceptionally strong management and people management skills, excellent judgment, proven ability to lead teams to achieve impact in their work, and an understanding of charity governance and finance issues.
Contract, location and salary
This is an interim, 12-month contract with the possibility of extension. This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 2 days per week from the London office and the rest of the week from home.
The salary is £80,000 per annum plus up to 5% employee matched pension contribution.
Full details and how to apply
Please see the JD and person specification for full details. Candidates should submit the application attached and on our website as a word document by 23:59 BST on 04 August, 2024. We anticipate holding first round, online interviews on 14, 15 and 16 August and second round, in-person interviews during week commencing 19 August.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced and dynamic Business Manager to oversee the day-to-day operations of the CIC delivering the business support services which underpin the strategic growth of our organisation.
The Business Manager will be responsible for financial management, operational efficiency, HR, and ensuring compliance with relevant regulations. This role requires a proactive individual with excellent leadership, communication, and organisational skills.
Key Responsibilities:
Operational Management:
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Oversee daily operations, ensuring services are delivered efficiently and effectively
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Develop and implement operational policies and procedures to enhance service delivery and to comply with stakeholder contracts and agreements and all relevant regulations and legal requirements.
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Oversee programme administration processes to ensure the efficient management of these areas
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Monitor and evaluate the performance of services and programmes with the Management Team. Coordinate the delivery of effective Management Information and analysis of Appeer operations for regular review by the CEO and Board
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Ensure all necessary IT software, hardware and resources across the organisation are implemented and managed well, securely and up-to-date.
Financial and Funding Management:
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Oversee financial reporting, including monthly management accounts, and ensure compliance with financial regulations with Financial Manager
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Support the Board of Directors and Finance Committee with financial reporting, analysis and financial and sustainability strategy development for the organisation with Financial Manager
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Identify and pursue funding opportunities, including grants, donations, and partnerships; manage funding relationships and grant monitoring and reporting with CEO and internal staff
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Manage external supplier contracts and relationships: ensuring contracts, insurances, subscriptions and rentals/hires are maintained to ensure continuity of cover/use and offer best value for the organisation
HR Management:
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Oversee the management of HR across the organisation, advising on the strategic recruitment, management and development of staff and volunteers
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Responsible for the coordination of recruitment, induction and training of new recruits
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Provide ‘business partner’ HR support to Line Managers
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Coordinate Appeer’s process of regular performance and reward reviews and coordinate a programme of ongoing training and development opportunities
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Ensure compliance with HR policies and employment legislation and that employment contracts and the Employee Handbook are kept under ongoing review
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Ensure best practice delivery of employment practices in line with Appeer’s values
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Line manage the Admin Officer, Finance Manager and Designated Safeguarding Lead
Strategic Planning:
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Work with the CEO to develop and implement the Appeer CIC’s strategic plan
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As a member of the senior leadership team, support the CEO and board in organisational strategy development
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Identify opportunities for growth and development of services
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Foster relationships with key stakeholders, including clients, funders, community partners
Compliance and Risk Management:
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Ensure Appeer complies with all relevant regulations and legal requirements. Manage risk, including health and safety, data protection, complaints and safeguarding. Communicate relevant policies and procedures to staff, families and service users (as appropriate)
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Work with the CEO/Engagement Manager to ensure that Appeer CIC fulfils its duties and responsibilities associated with internal and external contracts and agreements
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Act as Appeer’s Data Controller for GDPR purposes
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Maintain the organisation’s Risk Register and coordinate a formal quarterly review and report to the CEO
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Maintain accurate records and ensure robust reporting mechanisms are in place
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Act as the channel of communication with Appeer’s insurers and, legal advisers when issues arise, keeping the CEO and Board informed as necessary
About APPEER
Appeer is a Community Interest Company (CIC) set up to deliver services that support autistic girls and women (and those assigned female at birth) to connect with peers, to develop their life/work skills and to support their wellbeing. Over the past 5 years our founder and current CEO has taken the vision of creating a community where autistic girls and women can connect from a small, passionate team into a robust and impactful organisation.
We provide In Person and Online Activity groups and programmes, Alternative Provision, events and resources for those in the community that we serve, their parents/carers and other professionals. We are not a therapeutic setting and as such do not offer clinical support or 1:1 supervision.
We were established in 2019 and have since grown rapidly from a small startup to a robust small-medium enterprise with a turnover of £250k and serving over 400 beneficiaries a year.
Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability and vision for the role
by 5pm on 12th August 2024. Interested candidates are encouraged to submit early applications as the application window may close sooner than 12th August 2024 if a suitable candidate is found.
Appeer is an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment process for all vacancies.
Please let us know if you require any reasonable accommodations in order to effectively access the recruitment process. If you would like any further information about the role or application process, please contact Claire Livingston who may arrange a conversation with the CEO or a director with you.
Appeer has been set up to benefit autistic girls and women and those around them due to a lack of support, provision and understanding.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Food Chain exists to ensure people living with HIV in London can access the nutrition they need to get well, stay well and lead healthy, independent lives. We deliver meals, groceries and formula milk, run cookery and nutrition classes, and hold twice-weekly communal meals for some of the most vulnerable and isolated people living with HIV in London.
We are the only HIV Nutrition specialist charity in the UK: we exist at the intersection between HIV, food poverty and social isolation. Everyone accessing our services is referred by a health or social care professional who has identified that they are experiencing crisis. Each person receives a personalised Dietetic Assessment from one of our HIV Specialist Dietitians, designed specifically to meet their needs. By offering a tailored package of support, at the appropriate time, we help people to lead healthy, independent lives.
The Director of Income Generation & Partnerships, along with the Director of Services & Development, lead the organisation's small staff team to deliver vital services to an average of 500 people every year. The Director of Income Generation is a vital link in The Food Chain, ensuring income is secured to enable the delivery and sustainability of all our services and activities, and setting the organisation’s strategic direction for the achievement of our charitable purpose.
Since we were formed on Christmas Day 1988, The Food Chain has delivered food services to people living with HIV every week since. We were founded by volunteers, and are proud that volunteers are still key to the deliver of our charitable services. The Food Chain family is vast - it’s not at all uncommon for us to be out fundraising and someone run up to us with a shout of “Food Chain! I volunteered for you in 1994!”
Position: Director of Income Generation & Partnerships
Responsible to: Board of Trustees
Location: Flexible and remote working is offered to all staff. We have an office in Caledonian Road, London, and we deliver some services in Stepney Green. We envisage this role being hybrid.
Hours: 37.5 hours per week (full-time), core hours of 9.00am–5.30pm but flexible working hours will be considered.
Salary: £42,436 per annum
Annual leave and benefits:
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25 days annual leave (not including bank holidays)
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Company pension scheme with matched contributions of 5% after probationary period of 6 months
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Health benefits scheme
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Long service leave entitlement after 2 years of service
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter about your relevant skills and motivation.
We are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.
Closing date: 14th August 2024.
Purpose:
- To ensure income is secured to enable the delivery and sustainability of all Food Chain services and activities.
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Along with the Board of Trustees and the Director of Services and Development, to set the organisation’s strategic direction and build strong and sustainable external partnerships for the achievement of our charitable purpose.
Key Activities & Accountabilities
Strategic Management
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Contribute to the development of The Food Chain’s strategic and operational plans and ensure income is secured for their effective delivery in line with all relevant legislation, best practice and The Food Chain’s values
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Work collaboratively to develop this role as the needs of the organisation and its services users change over time
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As part of the Charity’s Senior Management Team (SMT), lead in the overall day-to-day running of the charity, including directly reporting to and attending meetings of the Management Committee
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Represent The Food Chain in public, both within the sector and externally
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Identify and manage financial risks
Income generation and development
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Research, prepare and submit applications for core and project funding to Charitable Trusts and Foundations, corporate bodies and other partners as required to meet the charity’s core purpose
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Maintain and develop positive relationships with existing Trust funders ,donors and other supporters of The Food Chain as appropriate
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Ensure that record keeping relating to all fundraising activity is accurate, up to date and timely, using Salesforce CRM
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Ensure that all necessary reporting to all funders is of a high quality and submitted in a timely manner.
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Maintain a realistic pipeline of existing and potential applications for all funding streams
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Develop and implement fundraising initiatives to increase support from, and enhance our profile with all potential donors, including corporate partners and individuals
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Research potential commercial partners and provide a planned approached to pursuing and executing a full offer of fundraising opportunities to engage corporates.
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To provide support to the trustee lead Corporate and Individual donors fundraising group
Financial management
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Lead on the day-to-day management of all financial operations, including forecasting and the annual planning and budgeting process, working closely with the SMT and Trustees
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Provide sound financial advice to the SMT and Trustees also assisting with strategic planning, forecasting, projections and service models for the charity and any trading activities.
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Ensure that The Food Chain makes the most of financial opportunities and works with challenges effectively as they arise in order to meet priorities and fulfil our charitable purpose
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Monitor cash flow forecasts and the budget against actuals and bring any major variations in budget expenditure for discussion to SMT and the Operations Working Group in a timely manner
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In liaison with our external provider, prepare monthly I & E reports, and quarterly management accounts for the SMT and Board of Trustees
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Write, review and update finance policies and procedures as and when required
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Lead on the annual audit process and ensure it is carried out effectively and in a timely manner
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Provide line management of the financial administrator role
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Supervise and review all accounting records processed by financial administrator
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Authorise the payment of suppliers on a monthly basis and as needed
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To support the Director of Services in their management of the monthly payroll and pension submissions and carry out administration as needed
Communications and external relationships
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Develop, as appropriate, The Food Chain’s public profile, and influence and foster good relationships through liaison with statutory, voluntary and private bodies, Food Chain members, volunteers, patrons, supporters and the public.
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Develop partnerships and relationships with external organizations and stakeholders for the furtherance of The Food Chain’s strategic goals
Person Specification
Essential Skills and Experience
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Track record of engaging and generating income from Charitable Trusts and Foundations
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An understanding of different fundraising revenue streams and how they contribute to charitable objectives
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Driven and energetic, motivated by achieving financial targets
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Relationship management experience
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Highly organized and technically competent (Word, Excel, PowerPoint, Salesforce)
Desirable Skills and Experience
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Experience of public speaking
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Experience of planning and running events
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Understanding of corporate social responsibility and experience of income generation through corporate engagement
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An understanding of the needs of people living with HIV
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Financial literacy with experience of tracking income and expenditure
Personal Qualities
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A strategic and creative thinker
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An excellent communicator, both verbal and written
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A problem solver with a flexible, practical and ‘can do’ approach
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A strong and persuasive negotiator
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Positive, resilient and supportive
Please submit a covering letter of no more than 2 sides of A4 specifically addressing the role description and person specification.
The client requests no contact from agencies or media sales.
Director of People
Reports to: CEO
Galop
Salary: £60k–£65k
Contract: 12 months Fixed Term Contract
Hours: Full-time or Part-Time (5-4 days per week) -with flexible working options available
Location: London
About Galop:
Galop is the UK’s LGBT+ anti-abuse charity, working with and for thousands of LGBT+ people who experience abuse and violence every year.
Galop specialises in supporting victims and survivors of domestic abuse, sexual violence, hate crime, honour-based abuse, forced marriage, so-called “conversion therapy”, and other forms of interpersonal abuse. Using what is learnt through working on the frontlines with clients, Galop works on national and local policy change to improve outcomes for LGBT+ victims and survivors of abuse and violence.
Galop is a service run by LGBT+ people, for LGBT+ people, and the needs of the community are at the centre of what they do.
About the Interim Director Of People role:
Following a significant period of growth over the last three years, Galop is now in a phase of stabilisation to ensure our workforce is supported in continuing to deliver essential services to the LGBT+ community. We are seeking an experienced Interim Director of People, Culture, and Operations to join our team. This role is critical in driving our strategic initiatives related to human resources, organisational culture, and operational efficiency.
Some of the key areas of responsibility will include:
· Develop and implement people strategies that support our mission and goals and act as a key member of the Senior Leadership Team, contributing to strategic planning and decision-making.
· Foster a positive, inclusive, and equitable workplace culture and promote diversity and inclusion across the organization, working with an Anti-Racism Consultant.
· Implement training and development programs focused on legislative soundness and cultural competency and intersectionality.
· Provide leadership and mentorship to staff, promoting a collaborative and high-performing work environment with Line manager responsibility for an HR Advisor, Senior Operations Manager and managing relationships with external professionals, including HR consultants and IT and data management support.
About the person:
The successful candidate will have a profound understanding of the complexities and intersections within the LGBT+ community and workforce. Supported by a Trustee Board that includes senior HR expertise, this role requires someone who has experience in establishing a trusted culture, preferably within a third sector organisation. Minimum CIPD Level 5 (or equivalent experience), including a solid understanding of UK employment law.
How to Apply:
Charity People Ltd is acting as a recruitment agency advisor to Galop on this appointment. If you believe your values align with those of Galop and you are keen on joining the organisation as they strive to deliver the mission on an increasingly national scale, then we would love to hear from you.
To receive the full recruitment pack, which has the details about this role and how to apply, please send your CV to Kate at Charity People.
Timeline:
Closing date for applications 9am Thursday 8th August – CV and Cover Letter
First round interviews: Thursday 15th August
Final stage interview: Wednesday 21st August
We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustments so we can help make the application process work for you.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.
Director of Services
We are seeking an experienced Director of Services to work as part of the Senior Management Team to provide strategic leadership and direction for the organisation and deputise for the CEO as required.
You will be responsible for the Charity’s client-facing, free at point of access, service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.
Position: Director of Services
Location: Hayes, London
Salary: £55,000 per annum
Hours: Full-time - 35 hours per week
Contract: Permanent
Benefits: Flexible Working, Hybrid Working, Compressed hours available, Job share considered/Part-time hours considered, Training and development, 5% pension contribution, Health plan with employee assistance and 24 hour support, 26 days annual leave (plus bank holidays) rising to 30 days, London Living Wage employer
Closing date: Midday, Monday 5th August 2024
About the role:
As Director of Services, you will be responsible for a wide range of services including Hospital services (A&E support, discharge and falls prevention), community services (activity groups, befriending, clubs), information and advice services (including benefits, housing, carers and statutory advocacy).
You will be responsible for ensuring all contracts and grants deliver to targets and provide services of the highest possible quality standards with demonstrable impact measures and feedback systems.
You will be a key member of our Senior Management Team (SMT), helping to develop and deliver on our new 5-year strategy, and contributing towards the annual business planning and budgeting processes.
Alongside our CEO you will be responsible for managing our external partnerships and third sector consortia. You will help to ensure we influence the priorities of our three local authorities and play a key role in the NHS transformation agenda across Northwest London. You will be based in a positive, creative and ambitious organisation, supported by a skilled SMT and responsible for a team of experienced managers.
Your key responsibilities will include:
- Provide strategic leadership, direction and development of all Age UK HHB Services, contributing to organisational strategy and the annual business planning process.
- To work with the leadership team to identify and resource development opportunities, and to ensure our activity is providing optimum impact to improve the lives of older people in the borough
- Line Manage and develop Head of Services, Service Managers and other staff as appropriate, including setting targets and monitoring performance by ensuring that regular supervisions and appraisals are carried out, and tackling any performance issues in line with policies and procedures.
- Ensure Age UK HHB staff and volunteers are provided with up-to-date information sources, including any changes in national and local policy. To ensure services achieve external and internal quality frameworks and best practice guidance and to drive efficient working practices.
- Develop and oversee systems for feedback from service users to ensure the work, ethos and culture of Age UK HHB are informed by older people.
- To ensure quality data is captured for all service delivery allowing us to measure reach and impact for effective performance management, overseeing the provision of monitoring reports and dashboards for funders and board
- To work with the CEO, Managers and Trustees to develop annual budgets and to ensure services and projects are delivered to budget.
- Work closely with external partners and commissioning/funding agencies to ensure that Age UK HHB delivers the range of services that are required and/or contracted, on time and on budget.
About you:
To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience in successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role.
Essential skills and experience include:
- Educated to Degree level or equivalent, or substantial successful senior management experience.
- Proven experience as an inspirational and successful leader of teams of staff and volunteers.
- Substantial experience in effective management of time, tasks and projects.
- Demonstrable experience of working within and/or influencing change in health and social care services.
- Experience in designing, planning, leading and mobilising new or remodelled services from concept through to business as usual.
- Knowledge of the voluntary sector and its ways of working with knowledge and understanding of user involvement and empowerment.
- Knowledge and understanding of local health and social care structures.
- Excellent written and verbal presentation skills.
If you feel you have the necessary skills apply today!
The charity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
About the organisation:
Age UK Hillingdon, Harrow and Brent provides a wide range of services for older people across the three boroughs of North West London. We employ 100 staff and are supported by 180 volunteers. Our turnover is in the region of £3.5 million.
Other roles you may have experience with could include: Deputy Service Manager, Service Coordinator, Services Coordinator, Service Lead, Social Care, Social Care Services, Health and Social Care, Programme Manager, Service Delivery Manager, Registered Manager, Registered Service Manager, Service Manager, Services Manager.
We have an opportunity for a Customer Specialist Manager - Housing to join our team in Newbury.
It's a fixed term role until the end of September 2025 with a starting salary of £42,000 - £50,000 per year depending on experience.
We have a hybrid approach to work where you'll share your time between the office and home to ensure a positive work / life balance.
The role
As a Customer Specialist manager you'll be leading, motivating and empowering your team to deliver advice and outcomes to customers with complex housing issues. This will include all tenancy related matters including domestic abuse, anti-social behaviour, safeguarding, tenancy changes, fraud and rehousing.
You'll ensure that the team provide prompt responses, looking for first time resolutions and taking ownership of cases from end to end.
You'll actively engage and build strong relationships with key stakeholders including statutory agencies and Local Authorities. Working collaboratively with our other specialist teams, Customer Service Management Centre and Locality teams, you'll work towards delivering our Corporate Plan and Customer Vision.
What you'll need:
You'll need to demonstrate a high level of housing expertise, including knowledge around anti social behavior, safeguarding, tenancy and neighbourhood management and an understanding of legislation. Ideally, you'll have previous experience leading a specialist team.
You'll also have:
- Evidence of achieving excellent customer service outcomes in a complex environment
- Strong communication and listening skills
- Experience of coaching and managing a team, inspiring them and optimising performance
- Excellent stakeholder management experience, with an ability to engage with both internal and external colleagues
- The ability to use systems and data to assess impact and inform focused solutions
What we can offer you
As a member of the Customer Specialist Team you'll be part of a collaborative, motivated and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Role Profile
Place of work: Hybrid, time split between home working, our office and out in the community of Cornwall (includes weekly face to face meetings in Cornwall)
Role summary
This role is multifaceted, helping Cornwall VSF to deliver our contracts effectively.It is envisaged that this role will initially be solely focussed on the People in Mind contract.It is anticipated that once the Programme Lead is embedded into the PiM service, that a second contract will be added to their portfolio.
Key Duties
Programme management.
Create, update, communicate and manage the overarching programme plan, contract risk register monitoring, budget, and evaluation - reporting progress on a quarterly basis.Ensure the plan reflects the bid and where plans have diversified, ensure rational is communicated to the partnership and commissioners.
Develop and manage trusted relationships all levels to ensure effective networks, communication and collaboration are created, nurtured, and enhanced.
Develop excellent relationships with ICS stakeholders (including NHS, local authority, and commercial organisations). Manage relationships all levels to ensure effective networks, communication and collaboration are created, nurtured, and enhanced.
Work with VSF’s Leadership and Finance Officer to ensure the budget lines you are responsible for are effectively managed, monitoring spend against profile on at minimum a quarterly basis.If underspends are incurred work with the partnership to ensure funds are re-prioritised.
Develop and oversee the referral processes and reporting.
Ensure that points of referral such as the Community Gateway have the information needed about the providers to make accurate referral assessments.
Provide guidance to partnership about enquiry routes.
Develop and maintain an in-depth understanding of each separate delivery element.
Develop and oversee various levels of governance within the programme, e.g. steering group, programme managers, people with lived experience.
Formalise the governance arrangements for the contracts, working closely with the Steering Group to ensure governance enables ambitions.
Ensure all partners are meeting commitments in their bid proposals and contracts.Lead on partner relationship management.
Where gaps in provision are identified facilitate partnership discussions and feed into learning cycle to ensure decisions are made in a timely fashion.If the partnership decides to add new core partners, ensure that a detailed specification is created.
Manage delivery of the insight and impact of the programmes including a Human Learning Systems approach to insight, and Social Return on Investment approach to impacts, working closely with VSFs Intelligence and Impact specialist.
Proactively identify and develop emerging initiatives and opportunities for the VCSE sector, relevant to your contracts.Horizon scan for additional opportunities.
Organise and facilitate engagement events with the wider VCSE sector, including sessions with ICB/Cornwall Council and colleagues from outside the sector.
Work with senior leadership to develop and manages processes for conflict management, safeguarding and crisis management, quality assurance, provider underperformance, complaints, provider diversification or negotiations for provider service amendments.
All aspects of line management of Cornwall VSF programme team
Grant Funds
Lead on Cornwall Community Foundation contract liaison ensuring grant funding is delivered as planned, that the learning approach is embedded, reporting provides the data needed and that VSF has the communications content required.
Work with our learning partner to ensure learning events are well plan and that learning questions and plans are available well ahead of time.
Annually set the priority target areas for VCSE grant funding budgets, by facilitating discussion with the partnership and the Cornwall VSF team.
Ensure that learning is fully considered by the steering group and that delivery changes as a result of learning.
Ensure appropriate performance, impact and financial reporting processes are established for any grant elements within VSF’s management, governance procedures, and standards.
Personal health budgets
Working with wider VCSE partners, create a specification of what the programme requires from a PHB delivery provider, that includes guidance, process, forms, data, analysis, follow up with recipient and data capture and analysis from the follow up.
Work with learning partner to determine a learning approach for PHB.
Develop reporting measures for PHB and update information quarterly.
Human learning system approach
Work with learning partner to create a plan for the learning approach that covers all aspects of the partnership and on prioritise learning outcome that can be accommodated.
Facilitate the steering group considering learning and discussing potential changes to plans and service delivery.
Engage and lead on elements when required for programme managers, practitioners and CWF grantees learning sessions.
Reporting
Work with the Programme Coordinator and Intelligence and Impact lead to ensure the programme is capture all data required to enable continuous improvement of the programme.
Ensure that data is analysed to demonstrate important intelligence and impact and the relevant information is shared with Comms officers to feed into the Communications plan.
Lead on reporting to wider partnership on collective performance.
Lead on quarterly reporting to commissioners at quarterly online or face to face meetings.
Ensure end of programme reporting offers evidence of the value and impact of the partnership in readiness for re-commissioning
Communications
Work with the Communications (comms) Officer to create a communications strategy and delivery plan that will be shared with partners and funders.
Work with the Comms Officer to ensure that comms reporting metrics are determined so that appropriate data can be captured.
Oversee the creation of a comms brand strategy and guidance for the partnership, comms templates such as impact stories, case studies, requests for comms support, partner comms plans.
Ensure the comms officer works with partners to develop comms plans for their element of the service and that partners report back on their comms activities, this should be collated for impactful reporting to commissioners and for analysis on what has provided good return on either time or money spent.
Oversee the creation of social media channels for the contract and the social media strategy.
Work with Comms Officer to determine how to spend the modest comms budget, prioritising where the money is used and assessing the impact of the spend.
People with lived experience
Work with the Comms Officer to ensure that the voices of people with lived experiences are embedded in the strategy of the programme, by working either with other organisations such as Healthwatch and wider VCSE partners or by cultivating a specific programme group if necessary.
Ensure that this is embedded for the lifetime of the programme and that people with lived experience have a route to feedback about the services.
When feedback/steering is provided, ensure it is fed into the learning cycle.
General working requirements
Keep up to date with Cornwall VSF’s aims, policies and procedures and ensure these are followed
Working with VSF leadership to ensure the working culture of the VSF is collaborative, inclusive, reflective, constructive and matches the co-produced intentions for your VSF contracts.
Have an affinity to Cornwall VSF’s values of Compassion, Transparency and Inclusivity and always deliver your work with these values in mind.
Have a good understanding and awareness of current sector issues and the Cornwall community.
Have a good understanding of Cornwall and Isles of Scilly Integrated Care System.
Ensure the work reflects equality, diversity and inclusion legislation policy, and best practice
Monitor and evaluate activities appropriate to the role and contribute to the service planning process by providing regular reports and feedback on areas of responsibility.
Use VSF’s CRM system to share information about our stakeholders and membership organisations that would be beneficial to all colleagues.
Key Relationships
Chief Executive
Operations Director
Staff team (Programme Coordinator 1.0 FTE and Comms Officer 0.6 FTE)
Programme partners
Learning partner
Funders and stakeholders
Person specification
Essential Criteria
Extensive programme management experience.
Demonstrable ability as adaptable and effective communicator, delivering and accepting information at a variety of people levels (verbal, written, presentation).
Ability to analyse, understand, explain, and make recommendations based on complex information.
Fully conversant with Microsoft Office Suite including excel, word, outlook, PowerPoint, and Teams.
Well-developed planning and organisational skills, with the ability to manage and prioritise own workload
Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets
The ability to commit to and work within the aims, principles, and policies of VSF and work towards achieving its strategic priorities.
Adaptable, flexible.
Excellent inter-personal and negotiating skills.
Excellent time management and organisational skills
Excellent problem-solving skills
Commitment to reflective performance and continuing professional development.
Ability to travel and work across Cornwall.
Understanding of the voluntary and community sector and the challenges and opportunities facing the sector.
Other requirements
The normal duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the post holder can exercise satisfactory travel mobility to fulfil the obligations of the role.
Be familiar with all relevant GDPR, procedures, ensuring that all statutory obligations are complied with
In-depth understanding of the business of running a charity or voluntary sector organisation including reporting requirements
Complete a satisfactory DBS check. (This can be applied for on appointment).
The client requests no contact from agencies or media sales.