Operation Officer Jobs

We have an opportunity for a Customer Specialist Manager - Housing to join our team in Newbury. 

It's a fixed term role until the end of September 2025 with a starting salary of £42,000 - £50,000 per year depending on experience. 

We have a hybrid approach to work where you'll share your time between the office and home to ensure a positive work / life balance.

The role

As a Customer Specialist manager you'll be leading, motivating and empowering your team to deliver advice and outcomes to customers with complex housing issues. This will include all tenancy related matters including domestic abuse, anti-social behaviour, safeguarding, tenancy changes, fraud and rehousing.

You'll ensure that the team provide prompt responses, looking for first time resolutions and taking ownership of cases from end to end.

You'll actively engage and build strong relationships with key stakeholders including statutory agencies and Local Authorities. Working collaboratively with our other specialist teams, Customer Service Management Centre and Locality teams, you'll work towards delivering our Corporate Plan and Customer Vision.

What you'll need:

You'll need to demonstrate a high level of housing expertise, including knowledge around anti social behavior, safeguarding, tenancy and neighbourhood management and an understanding of legislation. Ideally, you'll have previous experience leading a specialist team.

You'll also have:

• Evidence of achieving excellent customer service outcomes in a complex environment
• Strong communication and listening skills
• Experience of coaching and managing a team, inspiring them and optimising performance
• Excellent stakeholder management experience, with an ability to engage with both internal and external colleagues
• The ability to use systems and data to assess impact and inform focused solutions

What we can offer you

As a member of the Customer Specialist Team you'll be part of a collaborative, motivated and dynamic working environment. 

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a unique and exciting opportunity to help deliver SSAFA volunteer support to the serving community.

You will work closely with the Serving Community Manager to develop SSAFA’s support to the serving community through its volunteer delivered Serving Community Teams and the Community Volunteering Service.

You will ensure a safe and quality service is delivered by volunteers, and support them from the recruitment and induction stage through to becoming a fully trained volunteer.  

You will monitor and review the service, providing feedback on progress and areas of concern as well as statistical data to the Serving Community Manager.

You will provide support and supervision to Community Volunteers and ensure robust recording and handling of beneficiary data in line with SSAFA’s policies and procedures.

About the team

You will be part of a small innovative team working together to plan and deliver SSAFA’s support to the serving community, rolling out services which will assist volunteers in helping beneficiaries. You will work with all departments across SSAFA and with external stakeholders to raise awareness of the needs and challenges of the serving community and how SSAFA can help.

About you

We are looking for a highly organised individual to deliver volunteering support to the serving community. You will have a good understanding of the unique issues that the serving Armed Forces community may experience, and knowledge and experience of the charitable sector.

You will have experience of managing volunteers, have strong interpersonal skills and the ability to establish working relationships quickly.

As a proactive and motivated individual, you will have good project management skills in order to prioritise your time, and plan and deliver an exciting new services to the serving community.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Review the benefits that SSAFA has to offer here.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on 28 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 05 August 2024

Do you want to be part of supporting vulnerable communities across the globe to access the healthcare they need through the delivery of essential medicines and supplies? Are you highly organised, motivated by your Christian faith and have excellent communication and administration skills that will help us manage relationships with corporate partners to ensure medical aid reaches those who need it?

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

In the last 3 years IHP has reached over 54 million patients in more than 25 countries across the world through its response in disasters and in long-term health programming.

Due to continued growth, we are seeking a Corporate Partnerships Officer to support a small team in the effective coordination and administration of our medicines donation process and account management of our much valued corporate donor companies.

About the role

The postholder will play a key role in coordinating the donation of medicines from some of the largest UK and European pharmaceutical companies including Accord, Johnson & Johnson, Pfizer and GSK. This is a varied role where the postholder will have opportunities to work on both account management and processes, ultimately contributing to safe and effective donations of medical product.

What you'll be working on 

-   Supporting in the day-to-day management of relationships with our corporate donors and acting as a daily liaison with some accounts
-   Supporting our Programmes and Logistic teams in ensuring the efficient and effective placement of medicines and  medical supplies
-  Liaising with donors on products needed to support our many health programmes
-  Maintaining internal systems, records and appropriate compliance processes

Person Specification

-   Experience of administration and record keeping to a high standard
-   Experience of managing relationships with external stakeholders
-   Experience of working with data and systems
-   IT literate in all major MS Office applications
-   Highly organised, efficient and self-motivated
-   Excellent written communication skills
-   A commitment to accuracy, numeracy and excellent attention to detail
-   Ability to work with competing priorities, deadlines and targets
-   Strong interpersonal skills and ability to adapt as part of a small team
-   Committed to IHP's Christian Ethos and Values

The following would be desirable:

-   An understanding of Corporate Partnerships, healthcare industry or CSR
-  Experience of project management
-  Experience of representing an organisation externally
-  Experience of raising funds from corporate partners

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays (pro-rated if part-time)
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support via Unum help@hand app
• Bike2work scheme
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

About us

We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we're determined to solve them.

There has never been a more exciting time to join the Advancement office as we plan for our biggest ever fundraising and engagement campaign and support the delivery of the bicentennial programme in 2026.

We think this a great job - newly created, varied and interesting, with the opportunity to shape and build it over time. It would particularly suit someone with an interest in working at a senior level of university administration in a complex, fast-moving environment.

About the role

As Senior Executive Officer you will play a pivotal role in the smooth running of Advancement activity at UCL. You'll provide high-level strategic and operational support to the Vice President of Advancement and the Senior Leadership team, working closely with colleagues in the Provost and President's office and other Vice-Provost/Vice-President portfolios to ensure a coordinated and collaborative approach.

We are happy to consider applications to work on a part-time, flexible and job share basis wherever possible (minimum 0.8 FTE.)

Please use the attach cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification.

About you

To do this job you'll certainly have experience of providing high level operational and administrative support to someone in a senior leadership role. You'll be adept ad managing high profile, complex projects, building strong relationships with stakeholders and work with and influence senior colleagues.

You'll be able to balance the big picture and the detail on order to build effective ways of working to support the objectives of the Advancement team. You will exercise excellent judgement and personal organisation, flexibility and an ability to work to demanding deadlines across multiple priorities, working closely with the Vice President (Advancement)'s Executive Assistant.

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

* 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
* Additional 5 days' annual leave purchase scheme
* Defined benefit career average revalued earnings pension scheme (CARE)
* Cycle to work scheme and season ticket loan
* Immigration loan
* Relocation scheme for certain posts
* On-Site nursery
* On-site gym
* Enhanced maternity, paternity and adoption pay
* Employee assistance programme: Staff Support Service
* Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

Chief Operating Officer

It’s an exciting time to join the Brixton House executive team. We have recently set out our vision and three-year business strategy that focuses on navigating our path from creative start-up to enterprising growth. Over the past two years we learned more about our new Brixton communities, our programming ambitions and our commercial aspirations.

As part of the dynamic senior leadership team, the COO will report directly to the CEO and work closely with the Board to spearhead performance across the organisation, enhance its financial and operational stability and to enable the organisation to realise its ambitions. Leading the Operations, Building Management, Risk, Governance, Data, HR and Cost Management areas this role is vital to the future of Brixton House.

For more details, please download the COO Recruitment Pack from our website.

Contract type: Permanent

Hours: 40

Salary: £60,000-£65,000

Benefits: The Company operates an auto-enrolment pension scheme. The company will contribute up to 4% if matched by the employee. 22 days holiday per year, rising by one day per year up to a maximum of 25, in addition to public and bank holidays and TOIL.

REF-215 374

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK. It is a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £10.5m.

We are looking for a Tennis Development Officer to support with the development and delivery of our Tennis Programme as our inaugural focus sport. The role combines coaching delivery with desk-based sports administration. We are looking for someone passionate about developing tennis in all forms; an experienced coach who is confident with coaching beginners through to talented athletes.

Interviews will take place week commencing 12 August, 2024.

Weekly Hours: 29.2 hours (0.8FTE)

Contract: 1 year fixed term

Do you have a strong knowledge of the service and opportunities provided by the LTA? Do you have experience of coaching adult individual players across a range of ability levels? Have you got knowledge of key tennis facility sites in London?

The post holder will need to ensure high quality tennis coaching for all tennis club activity, including BUCS and LUSL team training. This will be achieved through a combination of direct coaching delivery and coordination of a wider tennis coaching network. They will also support the Sports Administrator with developing relationships with new tennis facility partners, and maintain strong relationships with all key external stakeholders including the LTA. The role holder will also deliver beginner-friendly coaching for our ‘Learn to…’ tennis sessions.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

The Philanthropy Officer will be a vital member of the high performing Philanthropy team, responsible for both hands-on fundraising as well as providing prospect research and administrative support. This fantastic role offers the opportunity to gain wide-ranging experience across high-value fundraising, learning from skilled and successful colleagues in a sector at the cutting edge of philanthropic activity and helping to raise an ambitious £2.5m in 2024/2025.

You will be responsible for proactively identifying and researching new supporters, coordinating introductory letters to newly established trust and foundations, processing income, thanking donors, ensuring accurate and compliant data keeping, and providing administrative support.

There will be plenty of learning and development opportunities, from contributing towards our high value events, working with colleagues on 6 figure opportunities and drafting and reviewing our communications.

If the above sounds interesting, we're keen to hear from you. Previous experience working in a charity sector isn't essential and we're happy to hear from candidates from various sectors who are keen to work for Mind and make a real difference to the lives of those of us experiencing mental health problems.

Key duties and responsibilities

The post holder will:

1. Coordinate the monthly small trusts mailing programme, refreshing mailing lists and ensuring communications are tailored and compelling.

2. Manage a small caseload of higher value supporters and prospects, ranging across trusts, foundations and individuals, and raise income by initiating and developing meaningful and enduring relationships to support Mind's charitable delivery.

3. With a range of tools, help build a strong and up to date pipeline of appropriate funders for the wider team by identifying and qualifying new prospects.

4. Manage the thanking process for unsolicited gifts and donations, ensuring personalised, timely and sensitive communication with funders.

5. Work closely with Income and Operations, Finance and CRM and Data teams to ensure all donations are processed in a timely and accurate way, have correct income codes, resolve income queries, transfers and discrepancies and ensure that the team receives timely reports in the appropriate format.

6. Input into annual and quarterly phasing of income: setting ambitious financial ask targets for donors and prospects in your caseload, carefully monitoring and reporting on progress of income, assessing risk to the budget to inform current and future financial years, and working to mitigate any loss of income.

7. Where required, help with ad-hoc prospect research and due diligence requests, completing and refreshing research profiles, using external resources and databases.

8. Provide support on stewardship event activities including coordination of guest lists, writing guest profiles, recording invites and activity on the database.

9. Support and coordinate team communications, including writing and reviewing copy for impact reports, newsletters, thank you letters and annual review mailings.

10. Ensure Mind's database has accurate and up to date records which adhere to Data Protection requirements and produce reports as required to help senior officers and managers analyse pipeline movement and income projection.

11. Undertake the accurate recording and maintenance of donor records on the database (Microsoft Dynamics), and other systems, adhering to business rules and protocols, Data Protection and Fundraising Regulations.

12. Stay informed of Philanthropy trends across the sector, actively participating in fundraising networking groups and bringing ideas to inform Mind's philanthropy activity.

13. Develop and maintain relationships with key internal contacts across departments such as External Relations, Mind Cymru and local Minds as appropriate.

14. Undertake any additional duties that may, from time to time, be necessary and compatible with the nature and grade of this post.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

Seafood Sustainability Officer

Job reference: REQ000783

This is a Fixed Term Contract for 12 Months.

£36,486 pa

Woking GU21 4LL / Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.

If you are an expert in seafood markets and supply chains, aquaculture and fisheries policies this is an amazing opportunity to use your knowledge to protect the future of our planet.

Our world is experiencing a catastrophic decline in biodiversity and food production is a major driver of this loss. At WWF we have a vision that our planet can sustainably produce the food needed to feed a growing global population without harming nature. With seafood representing a significant proportion of global animal protein consumed the need to deliver sustainably produced seafood is vital for us and our planet. To this end, WWF has a long-standing partnership with Marks and Spencer (M&S) to promote sustainable and responsible seafood production and consumption in the UK. As Seafood Sustainability Officer you will help ensure this partnership is a success.

As Seafood Sustainability Officer, we want you to lead delivery of the sustainable seafood workstream in the WWF- M&S partnership and work to promote sustainable seafood production and consumption. This will involve developing plans and actions to achieve responsible sourcing of seafood with M&S as well as analysing and assessing environmental impacts and identifying suitable improvement work. You will collaborate with food businesses to materialise sectoral transformational changes and advocate for radical reforms of fisheries and seafood related policies at the national, regional and international level. You will commission and manage research and studies to deliver specific seafood programme objectives too. You will also collaborate with colleagues to ensure the deliveries of seafood improvement and advocacy work as well as communicate issues of importance to the seafood programme in-line with our overarching food sustainability strategies.

To play a part in building back nature, you must have a relevant degree or experience of seafood supply chains, aquaculture, fisheries and/or marine science in public, private, academic or NGO sectors. This will have given you sound knowledge of seafood markets and supply chains as well as aquaculture and fisheries policies. Used to engaging with internal and external stakeholders you will have excellent communication and relationship building skills. Capable of analysing scientific evidence and data you will be comfortable understanding, absorbing and synthesising complex information, and translating it into impactful policy, advice and communications. You will enjoy working in dynamic teams that could be remote, multicultural or matrix too.

Good at managing projects, you will be results orientated and able to take decisions and solve problems. You will also be able to demonstrate a commitment to, and passion for, our mission.

If you have the experience to influence the food industry to deliver the marine aims of our overall strategy, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with Supporting Statement highlighting what makes you a good fit for us.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.

We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

Training and Partnerships Officer

Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024

Salary: £22,400 pa (pro rata to £28,000 FTE)

Job Reference: TPO1 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn.  CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.

CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.

The role

Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer. 

The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills.  The main responsibilities of the role include:

• To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
• To support successful contract and stakeholder management related to the training partnerships and training contracts.
• To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.

The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role. 

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• The option to buy up to 5 days' additional annual leave
• Cycle to work scheme
• Contribution to eye tests and flu jabs

Registered Charity No 313014

As a Trust & Corporate Fundraising Officer, you will support thousands of young people each year by engaging with companies, trusts, foundations and other funding bodies and securing funding for our programmes. Our fundraising team create opportunities for thousands of underrepresented young people to access the jobs of the future. At EDT we are passionate about providing accredited skills development programmes that support young people to reach their potential.

ABOUT EDT: EDT is a UK-wide charity with over 35 years of experience developing and delivering industry-linked STEM educational content. Our mission is to connect young people with industry and inspire STEM futures. Our programmes are designed to engage a wide range of young people and meet the needs of industry and education, through face-to-face and virtual delivery. Young people are at the heart of what we do and through providing industry informed, curriculum enhancing learning experiences, we help them develop personal and interpersonal skills, fulfil their potential, and make informed decisions about their future. We recognise their achievement through Industrial Cadet accreditation and awards, an industry-led quality benchmark. Our mission is to connect young people with industry and inspire STEM futures. Our core values include being 'passionate, collaborative, dynamic and showing respect'.

Salary: Band B, £24k to £30k, depending on skills and experience.

Benefits: 25 days annual leave per year plus bank holidays, pension (up to 10% employer contribution), life insurance (3 times annual salary), volunteering days, flexible working and well-being support and activities; including employee assistance, wellbeing and health programme, WeCare.

Hours: It is a permanent, full-time (37.5 hours a week) role and we offer remote, hybrid and flexible working options (EDT have a UK network of regional offices West Midlands, Plymouth, Glasgow, Manchester, Hertfordshire and Southampton).

Key Responsibilities:

· Identify and maximise opportunities to raise funds from companies, trusts, foundations, and other funding bodies.

· Manage a portfolio of existing and prospective partners from across companies, trusts and foundations.

·  Research and maintain an on-going, sustainable pipeline of prospects including new trusts and foundations, companies and industry sectors.

· Plan, prepare and write compelling applications for funding.

· Build effective relationships with funders in order to secure long-term funding and support. Achieve income targets that support the delivery and fundraising goals.

· Keep accurate, relevant, timely records on our CRM and maintain regular communication with relevant teams including operations, finance, marketing and fundraising teams.

· Create inspiring reports and updates for funders that bring to life the impact of their support and demonstrate first class stewardship.

· Where appropriate, attend events to meet funders and/or promote EDT.

· Work closely with relevant teams to embed monitoring and evaluation throughout the funding process. Report on progress, results and income in a timely manner.

· Work with the Fundraising Manager with analysing trends to support the fundraising strategy.

Competencies and Attributes:

· Excellent written and verbal communication skills.

· Strong organisation skills - can manage workload and deadlines and proactively work to achieve timely delivery.

· Experience of securing funding from grant makers and/or companies.

· Experience of planning, preparing and writing high quality bids, funding applications and reports.

· Knowledge of managing funders' relationships. Knowledge of databases/data management, including producing reports.

· A strong team player, who can communicate effectively and engage colleagues at all levels and develop strong and productive relationships.

· Attention to detail and IT proficiency.

· Understanding of applicable legislation.

· A knowledge of the not for profit/charity sector.

· The ability to travel to locations across the UK on occasions to meet colleagues, funders and partners.

The successful candidate will be required to fulfil an enhanced DBS/PVG check.

Closing date: Friday 19th July 2024.

Interview dates: From 23rd July 2024.

Key information

Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum

Key skills

Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation

Job description

Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.

Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.

Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:

- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.

Key responsibilities:

- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.

This role will require an enhanced criminal record check.

Benefits:

- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
 

About you
Essential:

- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
 

Desirable:

Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.

How we recruit

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.

REF-215739

Hybrid working

18 months fixed term contract

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st-century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Are you someone with a passion for technical and vocational education that wants to bring their expertise and skills to bear in a role that catalyses careers education to support young people into, within and on from vocational pathways? If so read on.

Role Summary

In 2020/21, the Careers & Enterprise Company appointed its first ever Youth Board Member to the strategic board of directors, to give young people a decision-making voice. The CEC subsequently established a national Youth Advisory Group, to establish and embed an organisation wide approach to capturing Youth Voice, both for the purpose of driving impact and measuring the value of our work. This work has already had a huge impact on the company, and we are looking to embed Youth Voice still further into our work at a more strategic level.

The Youth Advisory Group has three primary functions across The Careers & Enterprise Company, to:

• Govern: challenge CEC’s work to consider youth voice
• Enrich: focus on the future of CEC's strategic direction
• Advise: mobilising their voice in key projects and priorities

The Careers & Enterprise Company is seeking to recruit an 18-month fixed term Youth Engagement Officer to support the administration, facilitation and delivery of youth engagement and participation across our organisation. The role will sit within the Education Development Team and work closely with our Youth Advisory Group and Youth Board members. You will work collaboratively with colleagues across the organisation to champion youth voice and deliver high quality youth participation activities.

This new role has an exciting remit to develop practice, to innovate in youth voice practice, to lead on the operational delivery of the Youth Advisory Group and support with the strategic direction of this work. Reporting directly to the Education Manager responsible for youth voice, but also working effectively across the directorate and across the company, you will manage the delivery of various aspects of our operations including, but not limited to:

1. Effective project management – to ensure that CEC’s YAG has the greatest impact possible, you will work with colleagues from across the business, including at times the Careers Hub Network and put in place the right tools and processes for effective delivery of all elements of the youth voice. This may include establishing and managing relationships across teams, efficient reporting procedures and may extend to other areas of CEC’s ever evolving programme of work.

2. Innovate and design – CEC’s work, and the careers education landscape, is continually evolving. Responding to changing needs of the company, skills of the YAG members and proactively planning for project pivots, will be essential to success in this role. You will look for creative ways to strengthen youth voice across the company.

The Youth Engagement Officer will support the ongoing delivery of our Youth Advisory Group to ensure that young people bring their lived experience to meaningfully and authentically shape our work: from shaping our priorities and projects, through to supporting us to guide policy makers.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload a copy of your CV (removing all personal details).

Please describe in your cover letter:

• How would you support the CEC to ensure that youth voice is not tokenistic?
• What is your experience and understanding of safeguarding of young people? 
• Why would you like to work for Careers and Enterprise Company?

Closing date: Sunday 4th August 2024 (Midnight)

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

Here at Brain Tumour Research, we are looking for a Policy and Public Affairs Officer to join a dynamic and influential campaigning team. You will play a pivotal role as a Policy and Publics Affairs Officer, working closely with the Head of Stakeholder Relations and the Policy and Public Affairs Manager. This will include supporting the development and implementation of effective public affairs and campaigning activities, at Westminster and across the devolved nations.

Policy and Public Affairs Officer
Location: Head Office, Milton Keynes. We offer a hybrid working model, where team members are expected to be in the office for a minimum of three days per week.
Salary: £27,000 - £30,000 per annum
Contract / Hours: Full time, 35 hours per week
Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, death in service policy, access to an Employee Assistance Programme and option to join our healthcare scheme.

About the Role

This is a great opportunity to further develop policy and public affairs skills as part of a high-performing and impactful team.  As the Policy and Public Affairs Officer, you will be working with others in the team help to develop and deliver public affairs and campaigning plans that support Brain Tumour Research’s organisational objectives. This includes highlighting the specific needs of brain tumour patients, and to promote a compelling and persuasive narrative to support our policy calls.

About You

If you would like to join an exciting, innovative, and ambitious charity, with a passion for finding a cure for brain tumours, and wanting to drive change for brain tumour patients, then we would love to hear from you.

Do you have:

• A graduate qualification in a relevant discipline is desirable.
• Knowledge of how the UK Parliament, Government and, ideally the Devolved administrations, operate.
• Excellent written communication skills with the ability to communicate to both expert and non-expert audiences.

About Brain Tumour Research

Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.

We are invested in our employees and are proud to be accredited by Investors in People.

Closing Date: 29th July 2024.
First interview: 8th August 2024
Second interview: 20th August 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also have in experience in or looking for a career in: Digital and Public Relations Officer, Executive Support Officer, General Relations Officer, Humanitarian Affairs Assistant, Local Campaigns Officer, Parliamentary Affairs Officer, Public Affairs Assistant, Senior Policy Officer.

No agencies please.

Are you a compassionate and inspiring leader with a successful strategic and operational track record? This is an exciting time to join Croydon Vision as we embark on the next phase of delivering our ambitious strategy.

Come and join us as we paint the next 100 years for Croydon Vision. We are based in the heart of Croydon, South London. We support and empower people of all ages affected by visual impairment. You will be taking over from the excellent work of Susanette Mansour, who is moving onto new opportunities after seven years in post.

Salary: £55-65K
Location: Croydon, South London
Benefits: 28 days holiday excluding bank holidays
Contract: Full-time (open to discussing four days)

Croydon Vision is an amazing charity based in the heart of Croydon, South London, that supports people of all ages with sight loss. Over the past few years, we have transformed as an organisation, improving the lives of our members from dependence to independence. We've extended our reach to Croydon's wider community, increased the diversity of our membership, developed new strategic partnerships, and invested time and resources in team development.

About the role:
We're looking for an experienced leader who has "the heart of charity and the mindset of a business approach" to help shape what the future holds and who is adept at executing strategies and capturing opportunities whilst keeping the culture and bringing the entire team along on this exciting journey - from Board through to staff and volunteers. Your goal will be to harness shared strengths and explore new opportunities.

About you:
You'll need all the following skills and experiences in your toolkit to provide effective leadership for Croydon Vision. These can be gained in the Not-for-Profit sector or the commercial sector:
* Inspire and lead people towards the achievement of excellence,
* be compassionate and values-driven,
* the ability to think strategically and translate strategy into operational objectives underpinned by robust measurement systems,
* recognise needs and opportunities in the development of services,
* manage operations to a budget with effective systems of financial management, control and reporting,
* ability to deploy knowledge of the charity sector and related funding issues to the benefit of the organisation,
* ability to identify and develop new sources of voluntary income,
* manage organisational change and restructuring effectively and sensitively, to meet the needs of the charity and its members,
* work effectively with external partners, stakeholders and Board of Trustees, and
* an affinity for people with all forms of sight loss and championing their needs.

If you have an understanding of the needs of people of all ages with sight loss and of financial management and commercial acumen, that can be related to the charity sector, developing and marketing paid-for services then would be a bonus

If you're as excited by this opportunity as we are, we'd love to hear from you. As the first step, please send a copy of your profile or CV to Tiku van Houtem at Charity People

Deadline: 9am, Friday 16th August
Interview dates are currently being confirmed

Please get in touch as soon as possible if you are interested, we would love to begin conversations with interested candidates early.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.