Operation Manager Jobs in Wales

Main function of job

This is a key role in the Bereavement Support Service. The team provides a wide range of services, including the Helpline, online enquiries, online community, Family Days, and online and printed resources.

The aim of this post is to provide consistent, high-quality emotional support to bereaved families who seek support from the Lullaby Trust.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

To be the primary contact for the bereavement support services.

To cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

Proactively engaging with bereaved families through social media and other online platforms.

Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy

Send materials to bereaved contacts, including bereavement packs and follow up e-cards,  and ensure all paperwork and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

Ensure any messages on Bereavement Support FB Groups are monitored and advice is given via befrienders where appropriate

To arrange face to face events for bereaved families including family days, York Carol Service and memorial events to an agreed programme.

Work with the Engagement Team around social media bereavement support posts.

 2. Respond to all enquiries regarding the Care of the Next Infant (CONI) programme.

Respond to CONI enquiries from families and professionals and pass referrals to the CONI team in a timely way.

Update the CONI spreadsheet on enquiries progress and outcome.

Ensure families are offered Bereavement Support

3 Manage the Befriender programme with the Head of Support and Information and deliver training to befrienders and support befrienders in their role.  

Support Befrienders in their work by maintaining regular contact and support, offering advice and guidance when required.

Keep Befriender records up to date

Allocate Befrienders when required, ensuring there is an even spread of work between the befrienders

To collate, finalise and send out the Befriender newsletter on a monthly basis in conjunction with other members of the Team

Plan and deliver befriender training to new and existing befrienders

Support befrienders in their role and deliver regular online catch up sessions.

Help with the organisation, administration of the Befriender Conference and other events, facialitaing sessions and presentations.

Support the administration and preparation of Befriender Training, attend and participate when required and assist with the new befriender digital documents.

5 Ensure the bereavement support services are promoted to bereaved families and professionals working with bereaved families

Assist with the facilitation of Bereaved Families’ Panel and running online sessions.

Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

Attend events as required to represent the Lullaby Trust’s bereavement support services

6 Ensure the records and services of the department are kept up to date

Ensure bereaved contacts are added and updated on Excel and Raiser’s Edge

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes including self-evaluation feedback.

Provide other administrative support to the team as required.

Other:

Attend and participate with External Supervision sessions.

Income-generation Manager  

Job purpose 

Over the next six years, the Diocese of St Asaph is embarking on an ambitious growth programme to extend our ministry in local communities.

To support this work, we need to develop, deliver and embed an income-generation strategy for our growth projects to help our churches and Mission Areas to achieve financial sustainability for the future.

As part of the Diocesan office team, but working closely with Hub Churches and Mission Areas, the Income-generation Manager will develop current income streams and use creative approaches to identify new opportunities and trial new methods of generating funds. 

Key duties are as follows: 

• Work with the Diocesan Programme team to identify and implement income initiatives for churches. These will include: 

• planned and regular giving

• Gift Aid – gaining maximum benefit from this

• loose plate – improving how we collect cash and electronic payment 

• using church buildings to generate fees 

• making best use of reserves and investments

• legacy (inc. wills) 

• grants – sourcing and writing – supporting the work of our grants manager for building development works.

• Develop practical and consistent guides for churches and revise these based on changing needs and requirements. 

• Deliver income generation guidance and toolkits, including working on pilot schemes and proof of concept projects with churches. 

• Monitor project performance to ensure our income objectives are on track. 

• Conduct regular review sessions to identify successes and failures. 

• Compile and submit status reports to management, the Diocesan Oversight group and other key stakeholders. 

• Develop excellent communication skills to liaise effectively with project stakeholders at all levels of seniority.

Who we are looking for...

You should have demonstrable experience of developing and maintaining fundraising projects in the charitable sector. You will be able to rely on your fundraising expertise while tailoring your approach to the requirements of the Church in Wales.

You should be a self-starter – someone who can motivate and organise local church teams to embrace new initiatives. You will be creative and able to develop new, innovative projects and see these through to completion by working with local fundraisers.

You will have excellent verbal and written communications skills and support a culture of continuous evaluation and improvement.

How to apply: 
Please email your CV and a covering letter, explaining how you meet the criteria for the role. 

Closing date: Noon on Friday 14 February 2025

Children and Young People's Service Manager

· Hours: 28 per week (negotiable working pattern across Monday to Friday)

· Negotiable working pattern across Monday-Friday

· Occasional evening and weekend work

· Contract: Temporary fixed term until 31st March 2026 (potential of extension subject to funding availability)

· Salary: £35,000 per annum (pro rata)

· Location: Gwent wide (based at a Cyfannol Hwb, negotiable with options of Newport, Pontypool, Ebbw Vale, Abergavenny)

· Internal secondments considered

· Participation in tier 3 on call rota (paid)

· All staff must work flexibly on occasions to meet the needs of the service

· Agile - working where and when required, to do the job most effectively

Purpose of the post: To lead on the development and delivery of high quality, trauma informed, person led VAWDASV services for Children and Young People at Cyfannol Women's Aid.

Specific Responsibilities: 

· Member of the Senior Management Team, key contributor to bringing Cyfannol's Vision, Mission and Values to life

· Collaborate with the Director of Support Services and other Service Managers, contributing to the development and delivery of both the Organisational Strategy and the Support Services Strategy

· Lead on creating a safe, supportive and explorative space within your own team and the wider organisation

· Lead the CYP team in an inclusive, engaging and empowering way (including recruitment, induction, supervision, training, development) supporting and coaching them to do likewise with their team members

· Oversee the service for children and young people, ensuring that they are at their centre of their own support, are fundamental to service design and to influencing the wider VAWDASV sector

· Collaborate with the Fundraising Manager in providing reports and returns to grant funders

· Collaborating with the Senior leadership and Senior Management Team in the development and sustainment of future services

· Manage the budget for your area effectively, acting as Budget Holder, meeting frequently with the Finance Team to review income and expenditure and manage under/overspend

· Manage operational obligations linked to funding contracts

· Lead compliance and continual improvement of CYP services through policy, procedure, internal audit procedures and external quality standards

· Oversee Safeguarding for CYP services, complying with internal and external policy and legislation, and ensuring the team awareness of their safeguarding responsibilites

· Oversee risk management compliance within CYP services in terms of both the team's safety and that of the individuals using our services

· Lead the development and oversee effective relationships across statutory, voluntary and community partners and referral agents

· Oversee keeping abreast of current research and good practice in relation to working with CYP's affected by VAWDASV and manage implications for services

· Communicate on your area of operation, sharing outcomes, achievements, gaps and feedback to our SLT, our Board of Trustees and external stakeholders where appropriate

· Undertake any other reasonable duties as required

General: 

Contribute to the:

· Development and achievement of our Vision, Mission and Objectives

· Promotion of our values, culture and aspirations

· Creation of a safe, supportive and explorative working environment

· Promotion of Equity, Diversity and Inclusion

· Upholding of our Polices and Procedures

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

Closing Date: 9am Wednesday 26th February 2025

Interview Dates: 6th and/or 7th March 2025

Important note: In the ‘personal statement’ section of the application form, ensure you detail how you meet the essential and /or desirable criteria that is ‘assessed in application form/cv’ on the Person Specification table. – This is important in our shortlisting process

This role is open to everyone (it is not restricted by any gender)

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

Community fundraising is at the heart of Lingen Davies, and we are very fortunate to have a strong tradition of support across our region. Our Community Fundraising Manager will work closely with colleagues across the charity to drive and grow our community fundraising even further, ensuring excellent supporter care and stewardship, and building long term relationships for the charity. Attending a range of community events and networking opportunities to act as the face of the charity, including delivery of presentations, and to raise our profile across the region. You will also form part of the team delivering our major fundraising and engagement events each year.

You will be responsible for maintaining and growing relationships with our community supporters, with a specific focus on supporting our highly effective fundraising committees. These are already established in Shrewsbury and in Montgomeryshire, and we are looking to set up more committees across the region. You will manage a small team of Community Fundraising staff and ensure they have what they need to offer the best possible support to people in our community who wish to support us. There will be a specific remit for this role, initially to build support for Lingen Davies in Telford and Wrekin.

Working to agreed budgets, you will help us to reach ambitious fundraising targets to ensure that we can provide the best possible support for people living with cancer in Shropshire, Telford and Wrekin, and Mid Wales.

You will work with colleagues to develop the use of our CRM system and apply data analysis to support delivery of the role, and to develop future plans and direction. You will be self-managing, motivated, have excellent interpersonal skills and be computer savvy!

We are entering an exciting new phase of growth and development, and this role has grow with us. If you would lke to be part of a team making a real difference to lives in our community, we'd love to hear from you.

We currently have an exciting opportunity for a Development and Marketing Manager to lead and support The Mason Foundation's future growth and development through a robust social media strategy and development of external and internal comms.

You will be passionate about making a difference, with a successful track record in creating engaging and meaningful resources (such as training presentations and associated IP) the individual will also be confident in creating a strong social media presence across multiple platforms, developing and delivering a social media and marketing strategy aimed at building brand awareness.

You will be a team player and understand the need to work seamlessly in collaboration with multiple agencies including local authority, corporate and third sector partners, to help ensure high quality delivery of our services, to our communities.

The Development and Marketing Manager will need to embrace a ‘make it happen’ working environment, with constant dedication and a passion for making a difference as part of a committed charity, supporting disadvantaged communities.

In return, you get to work for a great, growing charity with likeminded people with a competitive salary.

Who are we?

The Mason Foundation is a national charity that supports vulnerable communities and individuals to live happier, healthier, fulfilled lives. Through our programmes we reduce inequalities, empower communities and drive meaningful, sustainable change.

The Mason Foundation delivers people centred services, projects, and training, through its specialist wellbeing and employment programmes including

‘The Community Mile’ - supporting inclusive, community led starting point physical activity centred around ‘1 Mile’

‘Propel’ - supporting young people with learning disabilities, into meaningful and sustainable employment

Bespoke Community Impact projects – supporting and empowering communities to co-develop and deliver impactful and meaningful change.

All Mason Foundation activities are centred around empowering positive and sustainable change.

All offers of employment are conditional upon you signing the contract of employment and:

· Two satisfactory references

· Proof of attainment of qualifications

· Evidence of your right to work in the United Kingdom; and

· If applicable, satisfactory Disclosure and Barring Service (DBS) check.

The Mason Foundation is an equal opportunities employer and proud to be a Disability Confident Employer. We positively encourage applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion, or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation. 

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Training and Quality Manager (Penny Brohn UK/GenesisCare)
Ref: TQM434
Contract: Permanent
Hours: 30 hours a week (worked over 4 days)
Salary: £ 37,000- £39,000 pro rata
Location: Home-based with frequent travel to the GenesisCare centres across England and Penny Brohn UK National Centre in Bristol. Candidates will be based within reasonable travelling time to the majority of the 14 GenesisCare centres.

About Us

Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

Penny Brohn UK have been working in partnership with GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14 centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.

The role

We are excited to be recruiting a Training and Quality manager, and we are seeking to appoint an experienced individual who can assist in the training of staff and quality processes, across a team embedded in the 14 different GenesisCare cancer treatment centres.

The individual we are looking for will:

• Assist with the recruitment, induction, and management of new Wellbeing Consultants and therapists
• Manage, support and lead five established Wellbeing Consultants 
• Lead Quality for the partnership between GenesisCare and Penny Brohn UK
• Deputise for Head of Services when necessary

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

• 30 days holiday plus 8 bank holidays (pro rata)
• Enhanced sick pay after six month’s service
• Auto enrolment into the Penny Brohn UK pension scheme
• Free Life Assurance
• Family friendly policies with enhanced maternity and paternity leave after one year of service
• Specsavers Corporate eyecare test
• Cycle to work scheme

Timetable for appointment

Closing date: Monday 17 February 2025 at 9.00am
First interview: Via Teams on Wednesday 19 February 2025
Second interview: In person on Tuesday 25 February at Penny Brohn UK National Centre
Start date: ASAP, to be agreed with the successful candidate

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

No agencies please.

Reporting to the Head of Fundraising/CEO, the post holder will manage and oversee a growing programme of fundraising whilst working to build a pipeline of corporate partners to deliver ambitious income targets. At Dreams Come True (DCT), we are looking for an exceptional candidate who can hit the ground running and spearhead growth across the corporate programme. You’ll need strong evidence of managing partners and programmes from diverse income streams and raising significant income (5-6 figures).

We are searching for a manager who is a self-starter and happy working independently to steward our wonderful partners whilst driving income. You’ll have a solid ability to adapt your communication style with stakeholders and knowledge of what corporate programme works best for a variety of industries.

Key Responsibilities

General

• A proven track record of raising income against targets and KPIs and securing partnerships that are 5-6 figures.
• Experience in building bespoke high-value partnerships with a range of engagement and strategic KPIs.
• Responsible for delivering high-value partnerships and implementing excellent stewardship to current corporate partners, maximising value and opportunities to drive income.
• Account manage a varied portfolio of current corporate partnerships.
• Build and develop a pipeline of new opportunities including commercial, sponsorship, pro-bono, employee fundraising, and Charity of the Year.
• Adept at developing strong corporate fundraising plans to underpin the DCT organisational strategy
• The ability to write and present compelling and expertly written cases for support for a range of audiences, including creative propositions and proposals.
• Develop strong propositions and pitches to secure new partners.
• Mine new business opportunities, striving to achieve and exceed KPI goals.
• Build strong stakeholder relationships at all levels, to secure long-term commitment
• Work collaboratively with the senior team to share corporate best practices and insights

The role: Are you passionate about tackling labour exploitation and supporting a resilient and ethical UK apparel and general merchandise manufacturing sector? Are you an experienced programme manager able to engage and drive impact with a diverse range of stakeholders, including leading brands, manufacturers, governmental and third sector to achieve impact at a pivotal point in the programme’s evolution?

Then this could be the position for you.

We are looking for an experienced Programme Manager with sector specific expertise to manage our Fast Forward collaborative programme in the UK apparel and general merchandise sectors at a key moment of change and development.

In this varied role you will be responsible for the day to day running of the programme, provide developmental strategic input and support the programme’s evolution, as well as ensuring the programme maintains its integrity.

You will manage relationships with all key stakeholders in the programme including brands, suppliers, audit bodies and external stakeholders. You’ll work on the development of the programme responding to emerging risks of exploitation, industry changes and demand. You’ll also lead the integrity and quality assurance of the programme.

You’ll deliver, enhance and promote brand and supplier engagement including training workshops, webinars and forums. You’ll work with the Co-CEOs to ensure the programme delivers on target, on-time, on-budget, in line with the agreements and organisational objectives and guidelines.

You will work from home and will join a friendly, supportive, and committed global team, and contribute towards creating systemic change.

Who you are:

• An experienced project manager with an in-depth understanding of the UK apparel and general merchandise sectors and experience managing relations with a variety of stakeholders
• A professional who has worked with or within the UK apparel/general merchandise sector on responsible business behaviour and with a good knowledge/understanding of ethical labour practices
• A great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those
• An excellent trainer, with experience of preparing and delivering training to businesses
• Someone with an interest in being involved in operations as well as strategic thinking
• An excellent communicator, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the programme professionally at a variety of events
• Someone with experience of measuring and demonstrating impact
• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders, delivering day-to-day workload with minimal supervision
• Someone with a good eye for detail, whilst retaining sight of the bigger picture
• An individual with permission to work in the UK.

The role is varied with opportunity to support strategy development. You will work remotely, but in close cooperation with a Programme Coordinator, the Co-CEOs and the rest of our team.

Who we are:

We are an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation.

What we can offer you:

• An 0.4 FTE contract until 31st December 2025Competitive salary (salary band £39,861-51,248 gross annually for full-time, pro rata if part-time) and enhanced employee benefits
• Being part of a growing, innovative, and exciting not for profit organisation
• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change
• Flexible and family-friendly working arrangements
• UK-home-based, with regular in person and online meetings and social team gatherings.

How to apply:

Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description.

Timeline

• Application deadline: noon – Thursday 13th February
• Shortlisting: W/c 10th February
• First interviews: W/c 24th February

Company Description

Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers. We exist to advance chemical engineering’s contribution for the benefit of society and strive to achieve our mission of Engineering a sustainable world.

We support our 31,000 members across the world in applying their expertise and experience to make an influential contribution to solving major global challenges, and we are the only organisation permitted to award Chartered Chemical Engineer status and Professional Process Safety Engineer registration.

Position

We are looking for an exceptional candidate to join our team of Regional Engagement Managers. These roles are the key drivers of IChemE activity across all UK regions, helping the organisation to achieve its strategic goals of sustainable member growth, and supporting a vibrant and thriving profession.

You will be based in the East / North East of England and will be an important member of our dynamic UK field force. On a daily basis you will engage with regional HEIs, employers, and other priority partners to identify, nurture and grow sustainable relationships and engagement opportunities that positively impact IChemE’s member recruitment, engagement, and retention.

As an integral part of IChemE’s global team, these role holders are the organisation’s key representatives across geographic regions, supporting and driving operations through frequent liaison with other IChemE management, functional teams, member groups and committees.

Requirements

Our ideal candidates will:

• Be educated degree level with at least 3 years’ experience working in a member engagement, business development, or related role
• Have sound knowledge of membership organisations and understand strategies for sustainable growth
• Have demonstrable experience of working with employers and education partners in a key account management role
• Have exceptional written and verbal communication skills
• Be resilient and adaptable, responding promptly and effectively to changes in priorities and deadlines
• Possess excellent customer service with ability to build relationships at all levels;
• Be a dynamic, proactive, positive team player.

Core responsibilities of the role include:

• Employer engagement - identify, initiate and develop links with a growing number of employers to broaden our member base and deepen engagement with members through world class customer service.
• Member engagement - key accountability for member engagement and recruitment in the region.
• HEI and on campus development - develop and grow partnerships with HEI-based chemical engineering departments and beyond, ensuring that you are a trusted partner for staff and students.
• Acting as a Champion for all IChemE activities regionally, nationally, and internationally.

Other information

This is a field based role, and as such extensive business travel will be involved, including a requirement to frequently attend the IChemE offices in Rugby. You must have a full UK driving licence and access to a suitable vehicle.

Due to IChemE’s international nature, this position requires a willingness to work flexibly and to engage in business discussions outside of normal working hours.

Only candidates eligible to work in the UK will be considered.

This is a permanent, full-time role based on 37.5 hours per week, generally Monday – Friday, but a high degree of flexibility will be required to meet business needs.

Starting salary will be in the region of £37-41,000 per annum (depending on experience)

The closing date for all applications is midnight Sunday 16 February 2025. IChemE reserves the right to interview exceptional candidates and make an offer of employment before the closing date should we wish.

Interviews are likely to take place as follows:

• Stage 1, Teams call: 20 or 21 February 2025
• Stage 2, in-person interviews at IChemE offices in Rugby: 26 or 27 February 2025.

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Direct Marketing Manager – Membership
Reference: DEC20243205
Location: Flexible in UK – Homeworking with occasional HQ meetings in Sandy SG19
Salary: £32,022.00 - £34,377.00 Per Annum
Contract: 12 months (Maternity Cover)
Hours: Full-Time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

We are seeking an experienced Direct Marketing Manager to join us for up to 12 months (maternity cover). You will lead the detailed planning and delivery of membership acquisition campaigns.

To be successful in this role you will need to demonstrate experience of planning and delivering mass-market income generation campaigns using direct and unaddressed mail, email and paid social media. You will also need to manage tracking and ROI reporting for your campaigns.

You will work as part of a very small direct marketing team with tight deadlines and approval processes.

This is a great opportunity to apply your skills to high-profile fundraising campaigns that deliver vital support for the conservation of birds and nature. Experience of working within charity fundraising and/or with membership products would be an advantage.

Essential skills, knowledge, and experience:

• Proven experience of planning and delivering end to end multi-channel direct marketing campaigns to hit income targets – must include direct mail not just digital channels
• Knowledge and understanding of direct marketing and fundraising compliance and best practice
• Strong creative understanding - able to assess the measures that will maximise response rates and write clear challenge and creative briefs
• Able to model/forecast the impact of channel choices or creative changes on potential campaign outcomes, manage and track costs and analyse impact and ROI
• Very high level of attention to detail, able to work under pressure, and adapt to meet changing circumstances as required

This is a Full-Time role for 37.5 hours per week. This is a maternity cover role for c.12 months.

You will work from home and will need a strong internet connection. You will occasionally need to travel to our HQ in Sandy, Beds (3-4 x per year)

Closing date: 23:59, Wednesday 19th February 2025
We are looking to conduct interviews for this position from 5th March 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

We are looking to recruit someone who will be able to develop and lead a new volunteering programme for Soundabout. This role would suit someone who is project focused, interested in inclusive music making and who champions learning Disabled people with complex support needs.

Ideally, we are looking for someone with volunteer co-ordination experience, who is hard working, proactive, reliable and honest. An eye for detail is important, as is a willingness to work flexibly to respond to the project’s needs. You need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.

The candidate will be responsible for ensuring the development and coordination of a new Soundabout volunteering programme, this includes:

• Research current best practice in with a key focus on equity, diversity, inclusion, and accessibility.

• Work with the Soundabout staff and practitioner teams to identify potential volunteering opportunities.

• Work with CEO to develop a volunteering strategy for Soundabout.

• Design and development of a new volunteer programme at

  Soundabout, including new systems for recruitment, organising opportunities, and monitoring and supporting volunteers. This includes reviewing and updating existing volunteer handbook and related policies with the Operations Manager.

• Recruitment, interview, and induction of new volunteers.

• Tracking and organising volunteer training, DBS check, and other

  safeguarding requirements alongside colleagues.

• Regular liaison with potential and active volunteers.

• Create bespoke plans with volunteers who would like to work

  towards personal goals / aims.

• Ensure progression tracking, tracking of placements, and

  evaluation is undertaken to determine the impact and celebrate

  volunteer achievements.

• Organise virtual and in-person social events, celebratory events,

  and other ways to ensure volunteers feel valued.

• Work with colleagues to look strategically at the incorporation of

  the Emerging / Graduate Emerging Leaders programme within a wider volunteering programme.

Benefits:

• Flexible working

• Home working

• Pension scheme with an employer contribution of 3%

• Employee Assistance Program (Westfield Health Cash Plan) by

  monthly subscription paid by Soundabout - employees claim back the costs of health and wellbeing services such as dental, optical, physiotherapy, osteopathy, have access to a 24/7 virtual GP, and shopping discounts

• 25 days annual leave plus bank holidays (pro-rated for part-time employees)

• Supportive working culture fostering a good work/life balance

• Enhanced Sick Pay

• Enhanced Maternity Pay

Person specification

Must Have:

• Experience of volunteering either as a volunteer or in the co- ordination of volunteering opportunities.

• Project work experience including administrative skills, problem solving skills, using your own initiative and planning tasks (whether paid or unpaid).

• Excellent IT skills and experience of using Office 365 and willingness and ability to quickly pick up skills in using our other IT systems such as Salesforce, WordPress, Enthuse, Mail Chimp.

• Events planning and organisation experience.

• Flexibility in your approach to the work, to adapt to what the

  project needs are within your paid hours.

• A friendly, professional, and able communicator, who feels

  comfortable talking to a wide variety of people, in-person, by

  email, phone and through social media.

• Someone who sets themselves a high standard in the quality of

  their work and who has a willingness to learn from others.

• An ability and willingness to be an excellent champion for

  Soundabout who is prepared to get involved in our events and

  campaigns.

• Someone who has a strong commitment to safeguarding, equity,

  diversity, inclusion, and belonging across all aspects of

  Soundabout.

• Experience of using Zoom and of administrating Zoom calls.

• Availability to work on a Tuesday morning (other times are flexible)

• Has a workspace that they can use at home and a reliable internet

  connection.

• A willingness to travel to and support volunteering events.

• Right to work in the UK

Nice to Have:

• Experience of developing volunteering opportunities / programmes and volunteer management.

• Experience of being in musical environments

• Knowledge and/or experience of working with learning Disabled

  people and their families

• Salesforce experience

• An awareness of Makaton and interest in learning and using signs.

  Note: This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.

Please refer to our Volunteer Co-ordinator pack for more information. Please also complete the anonymous Equal Opportunities Form.

To read this advertisement in welsh click here.

​

Samaritans Cymru have an exciting opportunity to join their team as Community Influencing Manager.

You’ll lead our Community Development Project to increase Samaritans local profile, connection and influence in Wales. This is a varied and flexible role where you will use your communication and influencing skills to build partnerships and engage with local communities and Samaritans branches. You’ll coordinate and support Samaritans representation on local and regional groups in Wales, relevant to suicide prevention and develop a plan to engage at risk communities and individuals, helping to increase suicide prevention and ensure fewer lives are lost to suicide in Wales.

It’s a great time to join Samaritans as we're currently delivering our strategic delivery plan and the work you do in this role will contribute towards our vision that fewer people die by suicide.

​

The role:

​

• Initially a 12-month fixed term contract covering for maternity leave
• Full time – 35 hours per week
• £40,000- £41,500 per annum plus benefits
• We are passionate about flexible working, talk to us about your preferences
• Based in Wales, with a blend of home working and from our Cardiff based office, with frequent travel within the Welsh region.
• Some occasional out of hours/weekend attendance at events/meetings within the Welsh region

​

Full Job description here.

​

Employee Benefits

​

We offer some brilliant benefits including flexible working, family-friendly policies, and training to support your development. You'll have 28 days annual leave, plus bank holidays and we match your pension contribution up to 5%. You can claim money back via a Health Cash Plan and wellbeing options including a free subscription to Headspace and a PerkBox account.

​

Find out more about working for us in our recruitment brochure here. Welsh version here.

​

Hybrid and flexible working:

​

We are a flexible organisation, and we embrace hybrid working – a mix of connecting in-person and virtually. We’re aware that the world is changing, and we all want and need different things from our work and home lives.

From January 2025, alongside the ability to work from home, we’re moving to a framework of mandated, in-person time each year. This expectation is around 2 days per month. This includes a blend of in-person meetings with your line manager, team meetings and working in-person with colleagues in other areas of the organisation. We believe this approach will enable our people to communicate, connect and collaborate in the most effective, positive and inclusive way. We’ll also looking at how we improve effectiveness of how we work together virtually. Further info can be found on our careers website.

​

Application

​

Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We warmly welcome applications from a diverse range of backgrounds and experiences. We are committed to making our recruitment processes accessible to everyone and are flexible in how we receive information. If you would like to apply via a different format or let us know how we can support you to be the best you can be, please contact the People team.

If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and a covering letter outlining your transferable skills and experience. You’ll also be asked to answer some application questions. This role will close for applications at midnight on 18th February, with interviews taking place on 03 and 04 March.

About Koreo

Since 2004, Koreo has grown into one of the UK’s leading consultancies with a social purpose. Our aim is to build a just and regenerative world by accelerating the potential for people and organisations to create systemic social change. 

We provide consultancy services to a range of clients across the purpose-driven sector while also delivering our own programmes. Our consultancy services focus on:

• Organisational Development: Driving culture change, embedding Equity, Diversity, and Inclusion principles into practice, and organisational design and restructuring.

• Leadership Development: Strengthening leadership capacity through the design and delivery of bespoke management training programmes, while creating customised talent development initiatives to diversify and enhance workforces.

• Purpose, Strategy & Impact: Helping organisations define their social purpose, design effective strategies, and measure progress through robust impact and evaluation frameworks.

• Fieldbuilding: Supporting organisations build networks and partnerships that foster shared learning, collaboration, and innovation across the social change ecosystem.

Our flagship programmes, Charityworks and 2027, complement our consultancy work and are aimed at building a more diverse and better-equipped social change movement. They focus on bringing diverse talent and inclusive practices into the social change sector while enhancing the leadership capacity of both emerging and established changemakers.

The Role

Koreo is looking for a Senior Business Development and Partnerships Manager to drive growth across our programmes, particularly Charityworks and 2027. These programmes aim to create a more diverse social change sector by placing young people from across the UK in 12-month work placements with nonprofit organisations, also known as host organisations. Alongside their work placements, participants take part in a year-long, ILM-certified leadership and development programme designed to accelerate their impact and future potential. 

We are seeking a dynamic and proactive individual who thrives in a hands-on sales and relationship management role. This person will be responsible for securing work placements for our candidates by engaging with both new and existing host organisations across the nonprofit and grant-making sectors. They must be skilled at maintaining relationships with long-standing partners while also driving new business to support the overall growth and success of our programmes. Each year we aim to secure 150 work placements for diverse young talent from across the UK. 

Working closely with the Director of Programmes and Managing Director, and line managing the Programme Marketing and Communications Manager and  Recruitment Coordinator, the Senior Business Development and Partnerships Manager, will play a key role in executing Koreo’s programmatic growth strategy. They will identify and cultivate new leads to build a strong prospect pipeline of host organisations, pitch to secure new partners and manage relationships with existing partners, while also overseeing the recruitment of participants into our programmes. 

This role is an exciting opportunity for someone with strong sales, partnership management, recruitment and/or business development experience who is passionate about building a more inclusive and impactful social sector.

Key Responsibilities

As Senior Business Development and Partnerships Manager, you will hold responsibility for:

• Strategy Development & Implementation: Working with Directors to articulate and implement business development strategies that support the growth of Koreo’s Programmes.

• Business Development: Cultivating new business leads, pitching our programmes to prospective clients and securing work placements for programme participants, while growing the network of non-profit organisations engaged in our programmes.

• Operational Infrastructure: Ensuring our operational infrastructure effectively supports the entire sales pipeline, from identifying warm leads to tracking sales-qualified leads, converting prospects, contracting, and invoicing clients. This includes responsibility for our CRM (HubSpot) as well as overseeing data management and metrics tracking.

• Recruitment Campaigns: Supporting the implementation of campaigns that attract diverse applicants to our programmes and overseeing their assessment and selection, as well the process for matching successful candidates into roles with our partners. 

• Marketing & Communications: Support the Marketing Manager in developing marketing collateral and delivering email and social media campaigns that promote Koreo’s programme offers to prospective applicants and clients.

• Account Management: Facilitating high-quality account management for our existing partners, identifying opportunities to strengthen and deepen engagement with them, and prioritising retention. This will include regular engagement with partners through updates, meetings, and running events.

• Line Management: Contributing to a just, inclusive and regenerative work culture in which a diverse team can do its best work, this includes line management of a small team in a way that is aligned with Koreo’s values

• Representing Koreo: Championing Koreo and our wider work externally, inspiring others to join our vision for a more equitable and inclusive future for the social sector.