Operation Manager Jobs in Eastleigh

It's more important that ever that people can trust the environment around them and we're building a policy team that will help us play our part. The Policy and Public Affairs Manager will help us speak more loudly and visibly, shaping policy solutions at UK, devolved and local levels. This role rewards strong communication skills and sharp influencing nous as well as the ability to work across different sectors. 

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for an experienced Research Manager to lead on evidence-based research and insight management, who can utilise the wealth of data, insight and experience that SOS UK can access from around the world.

• Help shape and drive forward our new knowledge hub 
• Improve our evidence base to strengthen fundraising, impact reporting and inform our programmes, advocacy and communications
• Accompany research projects, from beginning to end, as the main contact 
• Identify opportunities for new research and collaboration
• Support the development of new research programmes 
• Work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 

If you are a dynamic and experienced research project manager, who can channel your passion for social change into a research strategy, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 6 April 2025, 17.00 UK time. 

Please note: The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

This role will support Kinship to operate as an effective and growing charity by ensuring effective day-to-day operations and seamless delivery of the People operations at the charity. 

This role is pivotal and will hold responsibility for ensuring that all people activity is delivered in a timely and effective manner. You will ensure that all policies, procedures, and processes relating to the People function are up-to-date and legally compliant. This will include all employee lifecycle activities such as onboarding/offboarding, Employee Relations (including performance management), engagement and wellbeing, EDI, and learning and development.

The type of person we're looking for

You’ll bring your People skills, knowledge and experience to the role. You’ll need to be structured in your approach with strong attention to detail and excellent communication skills to ensure that day-to-day issues are handled while also working to improve processes and systems for the organisation to work more effectively.

You will be able to effectively prioritise competing activities. With a positive mindset, you will creatively problem-solve, whilst showing empathy and compassion to our colleagues.

You will be highly motivated by our mission, recognising that excellent People processes are essential to allowing others to effectively complete their roles and achieve our mission. This role will require monthly travel to the London office.

Key responsibilities include:

• Working with the Chief Operating Officer (COO), the management team and Kinship’s external HR consultants (The HR Dept) to design, develop and embed a high-quality People function to support the employee life cycle.
• Manage HR Database (MyHR Toolkit) in conjunction with HR Dept, Applicant Tracking System, IHASCO, HR-Platform (DBS) and other platforms 
• Ensure all People matters are handled consistently in line with legal requirements and Kinship’s policies and procedures, taking responsibility for the update and launch of the handbook and People Policies.
• Act as the first point of contact for line managers on all People queries signposting as appropriate to HR Dept. 
• Ensure clear job descriptions, person specifications, recruitment packs and job adverts are legally compliant. 
• Support and coach line managers on the recruitment and interview process including use of the applicant tracking system (ATS) platform. 
• Contribute to the development of the charity’s induction framework. 
• Ensure new joiners have an excellent onboarding and induction experience. 
• Ensure offboarding processes are robust and implemented consistently to safeguard the charity’s assets and to comply with Data Protection rules.

Essential knowledge, abilities, skills and experience include:

• HR certification or significant demonstrable experience in supporting the development of a high-quality People function within a growing organisation. 
• Ability to work in a changing and flexible organisation.
• Demonstrable problem-solving and conflict resolution abilities. 
• Knowledge of best practices, employment laws, and regulations. 
• Effective written communication skills with a proven ability to write accurately, clearly, and persuasively for different audiences.
• Demonstrable communication skills. 
• Strong interpersonal skills – a genuine team player able to relate to a wide range of people. 
• High level of accuracy and exceptional attention to detail – including strong numerical skills. 

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.

• Application opens: Monday 10 March  
• Application deadline: Monday 31 March, 10 AM. 
• First interview: Online - starting from Thursday 20 March 
• Second interview: In person - starting from Monday 24 March (travel expenses covered if required) 

Some tips for your application: 

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.

• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above. 

• Keep your response clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.

• Don’t go over 2 pages on your covering letter.

• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.

We will shortlist for this role on a rolling basis, so encourage you to apply as soon as possible. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications.  

BirdLife International is recruiting a Database and Operations Manager dedicated to supporting conservation efforts through efficient data management and operational excellence. This vital role will manage the systems and operations that support the income generation required to deliver the organisation’s 10-year strategy.

Location: Remote with occasional visits to the Cambridge office

About BirdLife International

In nature, nothing exists alone.

Fallen leaves feed the soil, the forest filters water and birds scatter seeds, spreading new life.

Every living thing — including us — depends on each other. But people are breaking these delicate systems.

Species and habitats are under attack.

Our planet is in crisis.

We can’t fix it alone. We need a response as interconnected as nature itself. That’s why we unite.

Together, we’ve built a movement that turns local knowledge into global impact. By uniting national conservation organisations from around the world, we act as one to answer nature’s greatest moment of need.

As our name suggests, birds are our compass. The health of birds reveals the health of our world — they show us where nature needs us most urgently.

From pole to pole, over forests, wetlands, mountains and seas, and across the migration paths of the world, birds know no borders. And neither do we.

Connecting countries, continents and cultures, we pull together to conserve and restore species and habitats.

We use our shared evidence to influence people, businesses and governments to change how society views and values nature.

And we unite as a chorus. Together, we give one voice to nature, creating change greater than the sum of our parts so birds and all life can thrive.

We are the only global partnership united to conserve all nature on our planet. We’ve achieved so much together over the last century, but right now, our world has never needed us more.

In nature, nothing exists alone.

Together, we are BirdLife International.

Together, we will conserve birds and all life everywhere.

About the role

Reporting to the Deputy Chief Development Officer, the Database and Operations Manager will have operational responsibility for the administration of the CRM (Raiser’s Edge) globally.

You will also lead on compliance and gift processing.

The Database and Operations Manager will:

• Be responsible for the upkeep, maintenance and efficiency of Raiser’s Edge for the organisation
• Ensure optimal data collection, reporting and donor engagement, so actionable insights can be delivered to drive the success of fundraising
• Champion best practice and encourage consistency of data input
• Be the Development team’s lead expert on Gift Aid and data processing compliance
• Be the global gift processing lead, including working with third-party fundraising platform providers.

Who we are looking for

We seek a database expert with the aptitude and willingness to learn to develop in this broad role.

The ideal candidate will have:

• Significant experience maintaining and administering a CRM system and working with large and complex sets of data
• Experience working with fundraising teams (across high-value, individual giving and digital)
• Excellent knowledge of data strategy and data analytics
• Experience managing, developing and implementing new systems and business processes
• Excellent problem-solving and communication skills
• Positive and open-minded attitude embracing continuous improvement

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

he role of the Operations Officer (Licensing and Compliance) is to support the coordination, development and delivery of licensing and compliance processes and procedures across the Award Association.

The Operations Officer (Licensing and Compliance) will assist the Senior Licensing and Compliance Manager and other members of the Operations Team to ensure that, through the consistent and proactive use of standards, policies and quality assurance processes, backed up by effective licensing, the intellectual property and good reputation of the Duke of Edinburgh’s International Award is effectively protected.

The role will work closely with Operations Directors and Operations Managers to assist predominantly with compliance management for all Award Operators, including National Award Operators (NAOs), Operating Partners (OPs) and Independent Award Centres (IACs).

Key Responsibilities

• Assist Operations Managers and the Senior Licensing and Compliance Manager with NAO, IAC and OP licence reviews/compliance checks including but not limited to providing administration support, drafting content where required and reviewing reports.
• Assist the Senior Licensing and Compliance Manager with issuing of and drafting correspondence in relation to all licence documentation (terminations, licence extensions, agreements, and certificates etc).
• Assist the Senior Licensing and Compliance Manager and Operations Managers with the ongoing compliance management process for NAOs and OPs.
• Review policies and operational procedures submitted by Operators to ensure they are compliant with the International Award Foundation (IAF) standards and provide feedback/guidance where necessary.
• Assist the Licensing and Compliance Manager to disseminate information regarding licensing and quality assurance processes to Foundation colleagues, and to the wider Association when appropriate.
• Fulfil the role of lead reviewer on licence reviews for all Operators as required.
• Assist, where necessary, the development and maintenance of key Award Foundation and Association policies, including periodic reviews and updates where necessary.
• Assist with ad hoc projects as required.

Adoption & Foster Programmes Manager Freelancer (Dog Behaviour & Training Specialist) for ROLDA UK

Contract Type: Self-employed, permanent
Hours: Part-time (potential for full-time for the right candidate)
Salary: £28,000 per annum (pro-rata)
Location: Remote
Reporting To: CEO
Organisational Structure:
Works closely with Head of Fundraising (adoption success stories), Social Media Manager (social media promotion), and Adoption coordinator (shared dog allocation between the UK and Sweden).

About us
Thank you for your interest in our Adoption and Foster Programmes Manager role.
ROLDA (Romanian League in Defence of Animals) is a small but dedicated animal welfare charity committed to improving the lives of dogs, cats, and other animals in Romania and internationally. Since its establishment in 2006, ROLDA has been a beacon of hope for the millions of vulnerable stray animals in Romania—one of Europe’s economically poorest nations.
Our mission is to manage the homeless animal population, estimated to be in the millions, through six key areas of focus: rescue, rehabilitation, sheltering, sterilisation, rehoming, and education. Within our shelters—designed with inspiration from British kennel models and maintained to meet EU animal welfare standards—we can accommodate up to 700 stray
rescued animals at a time. Here, they receive full veterinary care, rehabilitation, and preparation for adoption.
Since 2006, we have helped over 80,000 animals, primarily dogs and cats, and have built two dedicated dog shelters and a facility for disabled and senior cats. In addition to our direct rescue and rehoming efforts, we provide financial support, primarily through small grants to other charities in Romania and approx 40 shelters in Ukraine. Our rehoming efforts primarily focus on Switzerland, Sweden, and the UK.
Beyond rescue and sheltering, ROLDA actively addresses the root cause of Romania’s homeless animal crisis through comprehensive neutering programmes and educational initiatives. 
We are proud of the work we do and remain committed to building a better future for Romania’s stray animals through rescue, rehabilitation, and long-term solutions.

Role Overview
We are seeking a dedicated Adoption & Foster Programmes Manager with expertise in dog behaviour and training to oversee and enhance our adoption and foster care initiatives. This role requires strong experience with stray dogs, excellent communication skills, and the ability to build relationships with adopters, foster carers, and behaviourists.

Key Responsibilities
Adoption Programme:

• Ensure smooth adoption processes by clearly communicating guidelines and expectations to adopters before the adoption is approved/dog is transported in the UK .
• Conduct pre- and post-adoption home checks in collaboration with volunteer organisations.
• Provide ongoing post-adoption support, answering queries and addressing concerns.
• Maintain regular communication with adopters to gather feedback and updates.
• Ensure dogs available for adoption are well-advertised.

Foster Programme Development:

• Create a structured and sustainable foster programme.
• Establish 1-3 reliable foster homes (to start with) for cases where adoptions fail.
• Develop a plan to expand the foster network over time.
• Determine the costs associated with the foster programme and identify potential funding sources to support it.

Dog Behaviour & Training Support:

• Provide training tips and behavioural guidance to adopters.
• Build and maintain relationships with 1-2 UK-based dog behaviourists
• Offer expert advice to adopters on handling behavioural challenges.

Communication & Relationship Management:

• Act as the key contact for adopters, providing timely advice and support in emergencies.
• Handle difficult situations with professionalism, ensuring positive representation of ROLDA.
• Gather and manage adopter feedback to improve the adoption process.

Required Skills & Experience

• Experience working with stray dogs, ideally having adopted or fostered strays personally.
• Strong knowledge of dog behaviour and training techniques.
• Ability to connect with and collaborate with professional dog behaviourists.
• Experience in managing or developing foster care programmes.
• Excellent communication skills, with the ability to explain processes clearly and support adopters effectively.
• Patience and professionalism when dealing with challenging situations.

Person Specification
Essential:

• Experience working with stray dogs, ideally having adopted or fostered strays personally.
• Strong knowledge of dog behaviour and training techniques.
• Ability to provide clear training advice and behavioural support to adopters.
• Experience in managing or developing foster care programmes.
• Excellent communication skills, with the ability to explain processes clearly and support adopters effectively.
• Patience and professionalism when dealing with challenging situations.
• Ability to work independently and proactively to improve the adoption and foster programs.
• Strong problem-solving skills and ability to handle sensitive situations with empathy.
• Good organisational and administrative skills, including record-keeping and follow-ups.
• A flexible approach to working, including occasional tasks outside core responsibilities.

Desirable:

• Previous experience in an adoption or fostering role within an animal welfare organisation.
• Established connections with professional dog behaviourists in the UK.
• Knowledge of fundraising and budgeting to support the foster programme.
• Experience using social media or online platforms for dog adoption promotion.
• Understanding of UK dog adoption regulations and requirements.
• Familiarity with home-check procedures and adoption screening.

Qualifications & Training
Essential:

• Professional experience in dog behaviour, training, or welfare (may be through hands-on work rather than formal education).
• Knowledge of animal welfare standards and best practices in adoption and fostering.
• Demonstrable experience working with dogs, particularly strays or rescue dogs.

Desirable:

• Formal qualification in dog behaviour, training, or animal welfare (e.g., Level 3 or higher qualification in Animal Care, Canine Behaviour, or similar).
• Certification from a recognised dog training or behaviour body (e.g., IMDT, APDT, IAABC, or ABTC-accredited course).
• Qualification or training in animal welfare legislation and home-checking procedures.
• First Aid for Dogs certification.
• Training in conflict resolution or customer service, especially in animal welfare contexts.

Additional Requirements & Flexibility

• The successful candidate must be willing to take on occasional tasks outside their core responsibilities as needed.
• The role requires adaptability as the adoption and foster programmes evolve.
•  Must be willing to travel as needed to support the charity’s adoption, foster, and rescue initiatives, as well as to collaborate with partner organisations.

Benefits

• Flexible work arrangements: To support your work-life balance, we offer flexible work hours and the option to work remotely.
• Meaningful work: Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.
• Opportunities for leadership: Take on this leadership role and gain valuable experience and career growth opportunities.
• Inclusive culture: Be part of a diverse, inclusive team that values and respects all members.

How to Apply:

Before submit your CV with a cover letter outlining your relevant experience, please make sure that the essentials listed on Person Specification, Qualifications and Training are met. Thank you.

ROLDA is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Why Join Us?
This is a fantastic opportunity to make a meaningful impact on the lives of stray dogs, ensuring they find loving and well-prepared homes. If you are passionate about dog welfare and have the skills to manage adoption and foster programmes, we would love to hear from you.

Head of Finance and Operations

Could you be the talented Head of Finance and Operations that we’re looking to welcome into a small, friendly nature charity? Leading the financial management and operations functions, you’ll play a part in protecting and restoring UK wildlife, while advancing your career in the fast-growing ‘nature and climate’ space.

Position: Head of Finance and Operations

Salary: £40,000 for 28 hours per week (£50,000 full-time equivalent)

Location: Fully remote (UK-based), with occasional travel

Hours: 28 hours per week (0.8 FTE), flexible working available

Contract: Permanent

Closing Date: 9am, Friday 11 April 2025

Interviews: 16-17 April 2025 (TBC)

About the Role

As Head of Finance and Operations, you will play a critical role in ensuring the financial health and operational efficiency of the Trust. Working in a dynamic and supportive environment, you will lead the finance function, oversee operations, and ensure compliance with governance and legal requirements. This role is perfect for someone who is passionate about conservation and wants to contribute to the nature and climate sector.

Key responsibilities include:

• Leading the finance function for the Trust and its subsidiaries.

• Overseeing the operations function, including governance, HR, EDI, wellbeing, and resource management.

• Ensuring compliance with relevant legislation and charity articles.

• Managing and developing the Finance and Operations team.

• Contributing to the organisation's growth and fostering a positive workplace culture.

About You

We are looking for an individual who has:

• Experience in financial leadership within a charity or non-profit organisation.

• Strong knowledge of financial management, budgeting, and compliance.

• Expertise in governance, HR, and operational functions.

• The ability to work independently in a remote setting.

• Excellent leadership and team management skills.

• A passion for conservation and making a positive impact on nature.

About the Organisation

The organisation is a unique conservation charity dedicated to making data work for nature. By providing access to vital wildlife data, they support conservation efforts across the UK. They’re a 100% remote-working organisation with a strong commitment to diversity, inclusion, and flexibility.

Other roles you may have experience of could include: Finance Director, Director of Operations, Head of Charity Finance, Finance and Operations Manager, Chief Financial Officer, Finance Business Partner, Head of Governance and Compliance.

Post Award Manager

 £40,000-£46,000 per annum (dependent on skills and experience) plus generous benefits

 Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

About the role

Are you passionate about maximising the impact of grant funding? Do you have experience supporting and monitoring grant recipients to ensure long-term success? We’re looking for a Post Award Manager to oversee the post-award process, ensuring that funded projects meet their objectives, remain compliant, and deliver lasting impact.

As Post Award Manager, you’ll work closely with grant recipients, funding partners, and internal teams to track project performance, resolve compliance issues, and provide expert support. Reporting to the Senior Post Award Manager, you’ll monitor how funding is used, ensure grant conditions are met, and contribute to the continuous improvement of post-award processes. Your role will be key in ensuring that investment delivers real and measurable impact.

Key responsibilities

· Manage ongoing relationships with grant recipients to ensure compliance and success.

· Provide specialist advice and support, helping projects stay on track.

· Oversee the adoption of post-award tools, such as booking systems and grant management platforms.

· Attend site visits to assess project performance and resolve issues.

· Collaborate with internal teams to ensure a seamless transition into post-award monitoring.

· Track and report on project performance, using data-driven insights to inform decision-making.

· Engage with external partners, including local authorities, governing bodies, and community organisations.

· Contribute to the development of processes, systems, and KPIs to enhance service delivery.

What are we looking for?

· Experience in grant management, post-award monitoring, or programme management.

· Strong ability to build relationships with grant recipients and funding partners.

· Skilled in compliance tracking, financial monitoring, and reporting.

· Excellent problem-solving and critical-thinking skills.

· Ability to present data-driven insights to inform decision-making.

· Strong written and verbal communication skills for stakeholder engagement.

· Organised and detail-oriented, with the ability to manage multiple priorities.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary band for this role is £40,000 - £46,000 per annum, dependent on relevant skills and experience.

You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please get in touch. 

The closing date for applications is: Sunday 20 April 2025 at 23:59

 First interviews will be held via MS Teams and are currently scheduled for 2 May 2025.

 Second-stage interviews will be held in person and are currently scheduled for 7 May 2025.

 Please note that you must be eligible to work in the UK to apply.

Job Description

Title: Operations Support Coordinator

Reports to: Senior Operations Administrator

Based: Remotely - however must be willing and able to travel as and when required to meetings and events.

Job Purpose: To maintain a high level of operational support to all areas of the Charity Group

Key Responsibilities:

· Provide operational administrative support within the Charity Group (UK & USA); tasks to include but not limited to updating database with varying records, spreadsheet creation and maintenance, running reports, managing administration projects

· Taking payments over the phone as and when needed

· Administer data received from online forms, calls and emails (follow up as necessary and update Database)

· Grants: undertaking research to identify funding opportunities for the Charity Group, completing associated forms and working with the Senior Operations Administrator to submit applications.

· Adding holidays, absences and meetings to the company diary as required.

· Collate websites update requests and liaise with Communications Team to instigate the changes.

· Assist the Patient Services Team with patient enquiries, answering calls as and when required and taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

· Administer the charity resource review process for all the resources the Charities publish -set annual or periodic review dates for current titles and engage with HCP’s and other medical professionals on reviews and approvals of new titles and subjects. Work closely with the Patient Services Manager who would manage this project.

· Provide cover for administration and other tasks when staff are on holiday or absent

· Planning, coordinating, attending events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives

Person specification:

- Educated to GCSE level

- Excellent verbal and written communication skills

- Competent in Office applications including Word, Excel, PowerPoint, Outlook Calendar

- Experience of drafting documentation for the approval of others

- Excellent organisational skills, with the proven ability to prioritise and manage own workload to meet deadlines

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative

- Flexible approach to work and strong attention to detail and accuracy

- Can work independently, and as part of a team

- Demonstrates a methodical and thorough approach to work

- Friendly and polite with good interpersonal skills and the ability to deal with people at all levels

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

About the role:

The Quality and Performance Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets across the external licensed bodies. In this role, you will utilise your skills in stakeholder management, influence and coaching to enhance performance within the licensing area.

Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of the professional registration process, tailored to meet the specific requirements of our users and participants. You will drive continuous improvement and promote best practices. A pivotal aspect of this position involves identifying performance challenges and effectively motivating and managing organisations and their teams to find solutions and elevate performance levels.

The ideal candidate will excel in building relationships and communication, maintaining productive cross-contractual and interdepartmental relationships with key stakeholders across different organisational levels to optimise performance.

Collaborating closely with external partners and the internal professionalisation and wider Council team, you will enhance and streamline performance by identifying, developing, and assisting in the implementation of innovative and impactful solutions. This role is centred around achieving results, requiring exceptional management and decision-making skills that can be applied to the intricate operations of complex licensed contracts.

To support these responsibilities, the role holder should possess knowledge and experience in reporting, analytics, data management, budgeting and enabling comprehensive and robust performance optimisation. Through ongoing performance analysis, you will provide guidance to licensed bodies to address and mitigate performance, quality, and compliance concerns while identifying key areas for improvement, ultimately establishing a proactive approach to managing performance related risks.

The role holder will need to work closely with the Head of Professionalisation to ensure updates, best practice and areas for improvement are communicated effectively and in an impactful way both internally and externally. It is expected that you will attend a range of external and internal events and initiatives to help raise the profile of and work of the Council, support pipeline growth and grow demand. 

Main Duties and Responsibilities

Quality

· Develop, implement, and manage quality practices that meet the requirements of the license, as well as requirements set by Government (NCSC and DSIT) to ensure that processes and procedures are compliant. 

· Manage and improve the quality framework that delivers an excellent standard of assessment, ensuring that the outcomes are exceeded and improving applicants’ experience. 

· Take a lead role in developing the Councils approach to understanding and measuring quality and outcomes through the whole professional registration process being administered by licensed bodies. Highlight areas of improvement, identify solutions and put plans in place,

· Develop a community where good practice can be shared. 

· Be responsible for ensuring all relevant individuals are added to the professional register in a timely manner and communicated to appropriately by all parties

· To manage the day-to-day relationship with external partners and stakeholders, deal with any queries in a timely manner. 

· Research, build and embed a feedback system to contribute to continuous improvement

· Work with the Director of Finance and Operations to ensure that payment structures are in place and undertake monthly reconciliation

· Ensure a robust moderation processes and plans are in place, work with the Technical Advisory Panel members and chairs to ensure members are aware of moderation support needs, complete them within agreed timescales and provide timely feedback to licensed bodies.

Performance

· Responsible for the performance management of contracts, ensuring internal and external reporting requirements are adhered to, KPI’s are set, managed and continuously reviewed and reported to LT.

· Oversee all renewal and extensions for client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing. 

· Managing audit requirements in relation to the contracts, including preparing documentation, coordination, addressing findings and maintaining records.

· Working with various internal and external partners to identify and define solutions for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

· Work with the marketing and comms lead to ensure that Marketing and comms plans meet the requirements of the license, and that the Council strategy is aligned to support. 

· Work with the events and membership co-ordinator to highlight opportunities for collaboration with stakeholders and partners that will support Council strategic objectives. 

General Responsibilities

· Lead on workstream as guided by Head of Professionalisation and in collaboration with Professionalisation team members

· Manage key risks and follow escalation process when necessary

· Ensure there is cohesive and aligned work with colleagues within the organisation

· Maintain open and effective communication with internal and external colleagues

· Prepare status reports as required for the Head of Professionalisation

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

· Represent the Council in stakeholder meetings and external events

· Represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· Work from a positive, growth mindset to solve issues and problems that may arise and to adhere to the organisation values

· Carry out such tasks as the COO/Head of Professionalisation may from time to time deem necessary for the effective and efficient functioning of the Council

Person Specification:

Essential:

Experience

• Experience with self-assessment process and Quality Improvement plans
• Experience of creating cultures that embody positive change, continuous improvement and equality
• Experience of managing a supply chain including setting and achieving KPIs and contract conformance
• Management experience and understanding of contractual and performance management with the ability to deliver results
• Experience of successfully delivering an outcome-based contract
• Experience of driving performance, identifying areas of concern and implementing projects for performance improvement

Skills, knowledge and qualifications

• Clear understanding of the purpose of professional registration and associated processes
• Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders
• Excellent communication skills with the ability to communicate clearly and effectively
• Ability to analyse a range of data from a range of sources to develop insights and support decisions
• Ability to respond quickly in a fast-moving environment, and make key decisions aligned to business goal

Personal Attributes & Approach

• Commitment to a registrant-centred approach
• Confident, positive and hard-working team player – happy to go above and beyond
• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines
• Excellent IT and digital skills including Microsoft 365
• Ability to work on own initiative, as well as in consultation and negotiation with senior managers and other stakeholders as required
• Commitment, determination and resiliency

Desirable:

· Relevant QCF Assessor Qualification – e.g. D32/D33/A1/CAVA/TAQA Assessor

· Relevant Internal Verifier/Internal Quality Assurer qualification – e.g. D34/V1

· Previous audit experience

· Demonstrated success in producing efficiencies/increased outcomes against target

· Significant operational management experience

Next Steps

Deadline for application: Friday 28th March 5pm

Interviews: w/c 7th April or w/c 21st April

Start date: As soon as possible

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work.

The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.#

Key responsibilities for the role are

• To manage the business support services within Boccia England, using a customer focused approach to achieve its mission and vision.

• To ensure the operational effectiveness of all general administrative services, Boccia England Membership and digital services including Marketing and Communications.

About Boccia England

We are the national governing body (NGB) for boccia in England and a registered charity.

We have the responsibility to govern the sport of boccia, grow participation and benefit people’s lives, with these three things at the heart of our work.

Our work has a profound impact on improving the physical and emotional well-being of children and adults with disabilities. To see some examples of this in action please watch our videos by clicking these links Volunteering with Boccia England and Boccia Club.

We want to establish strong foundations by developing opportunities, growing our workforce, and running an effective organisation that can help improve the lives of more people, whatever their needs or backgrounds.

Further information about Boccia England can be found on our website.

A fantastic opportunity has arisen for a Finance Manager with a youth activist charity that challenges the food system, on an initial 12-month FTC, full-time basis. As Finance Manager you will report into the Director of Finance and Operations and lead on the charity’s financial management, practices and policies.

Please note, this role can be worked either remotely within the UK or on a hybrid basis from the charity’s London office. If worked hybrid (2+ days per week) in the London office, candidates are entitled to an additional office allowance of £2,000 FTE per annum.

Additionally, please note, candidates looking for 4 days per week may be considered (depending on experience).

As Finance Manager, you will:

- Support the Director of Finance and Operations with financial reporting for the audit in line with SORP regulations

- Support the Director of Finance and Operations with the preparation of quarterly management accounts and associated reports for the board of trustees, as well as attending finance sub-committee meetings

- Ensure that there are financial policies and procedures in place that cover all areas of the team’s governance and compliance responsibilities

- Work closely with the Grants and Fundraising Manager, Director and CEO to monitor all income and grant payments, keeping the relationship leads informed of any payment delays and liaise with them on queries

- Prepare all schedules for the annual audit and supporting the relationship with the auditors

The successful applicant will:

- Have significant demonstrable experience in finance within the charity sector, in a similar role

- Be part or fully qualified (ACA, ACCA, CIMA etc)

- Have a strong understanding of accounting procedures legislation and an understanding of charity SORP

- Have demonstrable financial management experience, including budgeting and financial reporting to a leadership team

- Have excellent communication skills, both written and verbal

If this sounds like you and you're keen to hear more, please do get in touch ASAP!

Please note, only successful applicants will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Join Us in Making a Difference at Marie Curie

Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

Our Mission: A Better End of Life for Everyone

In the next five years, we're committed to closing the gap for those missing out on the end-of-life care and support they need. We'll achieve this through:

- Expanding and transforming direct care and support

- Delivering practical, accessible information and guidance

- Leading the way in shaping end-of-life experiences

Your Role in Our Vision

The Legacy and In Memory Manager will lead the charge in raising awareness and growing vital income streams through gifts in Wills and in-memory giving. With an annual portfolio worth over £40m, you'll play a key role in driving change to make legacy giving a normal, everyday way to give. Working with the wider sector through Remember a Charity, you'll help shape the future of fundraising in the UK and across Marie Curie.

Your Key Responsibilities

- Own the Legacy Product: Take the reins on driving growth and innovation for legacy and in-memory giving. Collaborate across teams to refine processes, own legacy and in memory giving, and develop fresh, impactful creative campaigns. Build strong relationships with key stakeholders, media agencies, and regulatory bodies.

- Lead Campaigns: Be at the forefront of high-profile TV-led campaigns aimed at attracting legacy supporters. Craft tailored experiences for audiences, optimise data flows, and constantly improve performance to drive growth and engagement.

- Inspire Leadership: Manage and mentor a team of six, setting clear objectives and fostering a culture of high performance and collaboration. Inspire and support your team to achieve the best results while embodying the organisation's values.

- Master the Budget: Oversee a £2.5m budget to help secure over £40m in legacy income. Track financial trends, create forecasts, and provide insightful analysis to support growth.

- Ensure Compliance: Lead the charge in ensuring all operations comply with fundraising regulations, providing expert guidance to keep things running smoothly.

What you will need

- Strategic development and the ability to ensure the progression of objectives and strategy

- Data analysis and the ability to spot trends in performance and the marketplace

- Relationship building, including the ability to influence and negotiate with stakeholders

- People management skills including performance support and setting clear objectives

- Communication and interpersonal skills, able to communicate with passion and gravitas

- Excellent attention to detail with the ability to create and digest detailed reports

- Operational management skills across a large and complex multi-channel programme

- Excellent IT skills and the ability to read results from new platforms and reports

- Excellent numerical skills with the ability to prepare and digest financial reports

- Time management and the ability to effectively prioritise workloads to use resource effectively

Please see the full job description here

How to Apply

Submit your CV and cover letter online, highlighting your most relevant skills and experiences for this role.

Application deadline: Sunday 13th April 2025
Salary: £ 45,500
Contract: 12 month Maternity Cover
Location: Homebased
Why Join Marie Curie?

- Flexible working arrangements

- 25 days of annual leave plus flexible bank holidays

- Pension contributions up to 7.5%

- Loan schemes for bikes, computers, and season tickets

- Continuous professional development opportunities

- Enhanced wellbeing and employee assistance programmes

- Membership discounts through the Blue Light Card

- AND SO MUCH MORE!

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to recruitment@mariecurie.org.uk

This project is a development from the first Realising the Benefits of World Heritage to Local Communities (RtB) project funded by Historic England. While the original project identified the problems faced by the World Heritage sector in engaging communities, this second phase of RtB is designed to help World Heritage UK (WHUK) and the wider sector in fully understanding who World Heritage Site communities are, and the challenges Sites and communities face in engaging wider and more diverse communities. Working with Sites, and their communities WHUK will co-create a sustainable platform in which to identify actions and solutions which will widen engagement and participation in World Heritage.

Through this collaborative approach which will inform every element of the work, the primary purpose of this 2.5-year project is to ensure WHUK can better support World Heritage Sites in the UK in engaging communities, growing audiences, enhancing community participation and growing a wider diversity of audiences and engagement within UK WHSs and the wider heritage sector.

Overall Purpose of the Role:

• Develop and improve relationships within the World Heritage sector and communities
• Develop an ongoing platform for a network of professionals who work within the World Heritage and community engagement field to come together to share and develop ideas and projects
• Develop digital resources
• Build a better understanding of who World Heritage communities are now, and use developed toolkits to understand and update this in the future
• Increase community engagement within World Heritage Sites
• Increase implementation of better community engagement

Key Accountabilities:

• Undertake a desktop audit of the users of World Heritage Sites, to include: defining the communities of interest and who key users are; what their motivations might be to engage with World Heritage; what the barriers might be to engagement; and subsequently identifying who any non-users might be and what barriers they may experience that prevents engagement
• Identify a minimum of 20% of Sites, of differing characteristics, to undertake an in-depth audience profile, applying the desktop audit findings in practice
• Produce a way of reporting on the impact and value of community engagement in World Heritage, which can be replicated annually and shared to all World Heritage Sites
• Develop a new way of capturing data from World Heritage Sites on community engagement to inform ongoing impact reports and create a baseline
• Create, or share, toolkits and examples of models of engagement for community engagement
• Create an online platform of resources that can be shared between all World Heritage Sites which might:
  • Highlight areas of exemplary practice in community engagement
  • Examples of projects
  • Template work
  • Evaluations of projects
• Create an evaluation toolkit to assess the needs and development of the World Heritage sector in improving community engagement practice
• Re-establish a professional Learning & Engagement (L&E) Special Interest Group to bring together L&E professionals in World Heritage, to facilitate inter-Site work and share best practice
• Deliver 4 L&E network events across the UK and in all 4 nations to promote and improve community engagement
• Oversee and manage project budget and report on KPIs

Capabilities, Skills and Experience:

Education/Qualifications/Knowledge

1.1 Educated to degree level in an appropriate heritage related field (or suitable equivalent experience)

1.2 Advanced knowledge of data capture, data analysis and impact assessment in relationship to community engagement and audience development

1.3 A good understanding of developing, delivering and interpreting primary and secondary research, including focus groups

1.4 Thorough knowledge of audience and community development, with a particular emphasis on participatory methodology and co-production

1.5 Knowledge of the World Heritage sector and UK World Heritage Sites

Experience

2.1 At least 3 years’ experience in managing complex, multi-site, projects in the heritage sector

2.2 Extensive experience of engagement in and with diverse communities, in community-based settings, empowering community to have a voice and influence direction

2.3. Experience of producing community and audience evaluation and impact assessments

2.4 Experience of managing external contractors/suppliers and budgets

2.5 Experience using social media in a professional capacity to encourage community engagement

2.6 Experience of managing essential health and safety, risk assessments and safeguarding, for community engagement work

2.7. Experience of planning and co-producing community projects and seeking community input to development of ideas

Skills and Abilities

3.1 Excellent communication skills, particularly in developing networks and partnerships at both a community and senior level           

3.2 Good project management and organisational skills

3.3 Ability to present complex ideas confidently and succinctly to diverse groups adapting delivery to diverse audiences

3.4  Able to work under pressure, show initiative and be able to prioritise their own workload (a self- motivator)

3.5  Experience of building meaningful professional and community relationships with excellent negotiation and persuasive skills to influence

3.6  Has good leadership skills and the ability to lead others in a vision

3.7 Ability to think and act strategically

3.8 Ability to use standard software, including Excel, Word, Outlook and  website  CMS such as WordPress with confidence

Personal Attributes

4.1 Good interpersonal communication skills

4.2 Ability to effectively engage with and influence a wide range of stakeholders

4.3 To be a key team player

4.4 Creative and innovative

Circumstances

5.1 Must be flexible and prepared to work outside normal office hours