Operation Manager Jobs

We are looking to recruit a Manager to take the development of St Faith’s Centre to the next level, expanding the reach into the local community and use of this fabulous new combined Church and Community Centre, completed in July 2023.

Can you inspire others to come and volunteer or work in the Centre and lead the team, in conjunction with the Trustees and the Church, so that we provide a Centre which is available to all in the local area as well as providing the only community space in the centre of the established and new housing developments?

We are looking for someone with experience of leadership and managing a team, working with regular and one-off hirers and the onsite privately-run Childcare Nursery staff to create a welcoming, inclusive environment, maintaining the current activities while developing further opportunities for people to use the Centre.

You will need to be proactive in developing what could be achieved in and through the Centre, and help to inspire others to develop and deliver the vision.

The job is based in the Centre, part-time 20-25 hrs pw, Monday to Friday with occasional weekend working by agreement. Exact times and hours can be negotiated, with some flexibility for the right person. For more information about the Centre and the role see the detailed Job Description.

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.

We are looking for an experienced Finance and Operations Manager with outstanding organisational skills who is passionate about ensuring great outcomes for children and young people.

As Finance and Operations Manager, you will be responsible for developing and implementing systems and processes that ensure the smooth and efficient operation of Young Manchester’s core activities and diverse programmes. You will work closely with the CEO to oversee the day-to-day operations of a dynamic and fast-paced charity; ensuring efficient workflows, managing team performance, supervising financial operations, and coordinating key operational activities.

This role is particularly vital as Young Manchester continues to expand its grant portfolio, attract additional funding to the city, provide infrastructure support to its network of local youth organisations, and grow its youth consultancy service, collaborating with businesses across Manchester.

The postholder will be critical in maintaining our standard of work and commitment to ensuring children and young people are shaping Young Manchester’s work, in order to maximise impact and opportunities for young people. In this role, there is ample scope for an ambitious, creative and organised person to develop this post and be part of an exciting new chapter for Young Manchester.

Operations Manager

3 months, possibly longer

Starting in January 2025

£20.87 per hour PAYE, plus £2.52 holiday pay per hour

Based in Leeds, 1 to 2 days a month in the Leeds office, remote

21 hours per week

Charity People are recruiting on behalf of a wonderful unique children's welfare charity to find them a new part time Operations Manager. This is a new role, in a young but fast-growing charity who are progressing at a fast pace. They currently have a Finance and Operations Manager, but since there is such growth, they are now splitting the role and have created this temporary Operations Manager role, with the view of this becoming a longer-term fixture. You will initially report to the Finance and Operations Manager. This role can be worked remotely, with at least one or two days per month being spent in the charity's office in Leeds, so it would be ideal to have the successful candidate residing in proximity, or someone who can travel easily into Leeds monthly.

This a small organisation who requires some further guidance and support from the new Operations Manager, to really help underpin everything already in place, and to drive the operational side of the charity forward. There are around 20 staff members, and many more volunteers, and everyone is extremely passionate about the cause, and would love the Operations manager to be just as passionate and onboard with the values of the charity's team.

Key areas of focus for this role are HR, IT, Data Protection and Health & Safety. There is work to be done in each area, reviewing, tweaking, amending, and recommending any changes across policies, systems, staff training, risk assessments, benchmarking, employment contracts and safeguarding. So, this is an exciting role where you can get stuck into various aspects and help shape the future structure of the charity.

This role is interviewing and starting by mid-January 2025. Due to the festive period, we will come back to applicants by early January

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Citizens Advice New Forest is seeking an Advice Operations Manager to lead our dedicated team of staff and volunteers in delivering exceptional, high-quality advice services to our community. This is a pivotal role, working closely with the Chief Executive to oversee the daily running and development of our advice operation, including face-to-face support for our most vulnerable clients to meet evolving community needs.

We are looking for someone with:

• Proven leadership skills and the ability to inspire and support a diverse team.
• Strong operational management experience, ideally in advice services or a similar environment.
• A good understanding of welfare benefits, housing, employment, and debt advice.
• A commitment to equality, diversity, and inclusion in all aspects of their work.
• Excellent communication and collaboration skills to work effectively with stakeholders across the district.

Whether you’re experienced in advice services or have transferable skills from another sector, we’d love to hear from you. We welcome candidates who are proactive, adaptable, and passionate about making a difference, with the opportunity to grow professionally within our supportive and flexible workplace.

Key responsibilities include:

• Ensuring the smooth and high-quality delivery of our Generalist Advice Service.
• Overseeing staff and volunteer recruitment, training and performance.
• Managing compliance with legal and regulatory requirements, including safeguarding and quality assurance.
• Supporting advocacy efforts to address issues affecting our clients at local and national levels.

Citizens Advice New Forest is committed to equity, diversity, and inclusion and actively encourages applications from people underrepresented in our organization and sector, including people of colour, LGBTQ+ people, and disabled people.

To Apply:

Please send your CV and a cover letter (no more than 500 words).

Closing Date: Monday 6th January 2025,  but applications will be reviewed on a rolling basis.

Join us and help make a difference in our community. Together, we can solve problems, advocate for change, and create a better future for everyone.

The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make.

We are looking for an experienced Operations Manager - a well organised individual who enjoys interacting with others and supporting them in their roles. You will be approachable, outgoing, responsive to problems as they arise and keen to solve them, and keen to see work completed effectively and efficiently with excellent communications skills. You may have a background or some qualifications in HR.

This crucial and hands on role will be responsible for the smooth running of the organisation. Working closely with the whole team, you will be exposed to all areas of our work, playing a critical role in our delivery of impact, and supporting staff across the organisation. You will report to Senior Finance Manager and line manage the Operations Assistant.

This is a part time role from 20-25 hours per week. This is a hybrid role requiring at least 2 days per week in our office in
Brixton.

For further information please view our full job pack which you can find attached. 

12-month fixed term contract with the possibility to extend depending on funding secured.

This position is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the role and the needs of the survivors we support.

About Us

We are a small, dedicated local charity committed to supporting survivors of childhood sexual abuse. Our mission is to provide free and inclusive, counselling, support services and outreach to empower female survivors’ recovery from the trauma of childhood sexual abuse.

We are based in Leicester, and this role will require the post holder to be primarily office based. (There is some flexibility to work from home occasionally). The schedule for this role is flexible and can be agreed to fit with existing commitments.

Role Overview

As the Operations Manager, you will be at the heart of ensuring the smooth and efficient functioning of our charity's day-to-day operations. This role is integral to maintaining the flow of our work, enabling the team to deliver on our mission of supporting survivors of childhood sexual abuse.

In a small charity, flexibility is key—no two days are ever the same. You will find yourself involved in a diverse range of tasks, from streamlining processes and managing resources to coordinating team activities and tackling unforeseen challenges. This variety demands a proactive approach and a problem-solving mindset, as you will often need to think creatively to overcome obstacles and find effective solutions.

A key strategic aim for 2025 is to diversify our income, working closely with the CEO, you will develop and implement innovative alternative income generation programmes to help support the future of the organisation, therefore project management experience would be an advantage. This role is funded for 12 months by a grant with specific outcome targets, so you’ll need to be able to hit the ground running and learn quickly, but don’t worry you’ll be fully supported.

This role offers a unique opportunity to develop and refine a broad spectrum of skills in a supportive and purpose-driven environment.

If you are resourceful, adaptable, and passionate about making a difference, this role will allow you to thrive while contributing to an organisation with an important mission.

Key Responsibilities

• Oversee the day-to-day operations of the office.

• Support staff and volunteers, providing assistance where necessary.

• Work with the CEO to fundraise and develop new streams of income.

• Maintain up-to-date records and support governance processes.
• Support with maintenance and the management of health and safety of the building.

• Work closely with the CEO to implement strategic actions.
• Monitor progress towards operational objectives and report regularly to the CEO.
• Support partnership development with external stakeholders.

Person Specification

Desirable Skills and Experience

We believe that finding the right person is the most important thing for this role. If you don’t meet all the requirements but feel you have the skills, passion, and drive to make a difference, we strongly encourage you to apply.

• Experience in managing operations, ideally within a charity or small organisation.
• Strong organisational and time-management skills, with an ability to prioritise tasks effectively.
• Highly proficiency in using digital tools, such as project management software or databases.

• Experience working with or managing volunteers.
• Familiarity with trauma-informed practices.
• Experience in supporting fundraising or donor engagement activities.
• Basic finance and accounting skills.

Key Relationships

• Internal: CEO, staff, and volunteers.
• External: Funders, service providers, and partners (as needed).

What We Offer

• Flexible working arrangements.
• The opportunity to make a meaningful impact within a supportive and purpose-driven team.
• Ongoing professional development opportunities.

Salary: £47,000-£49,900

Contract: Full time, 12-month FTC

Location: London/Hybrid (1 day/week in Twickenham)

Closing date: Rolling

Benefits: Bonuses, enhanced contributory pension scheme, life insurance, Benenden healthcare

We have an exciting opportunity for an Operations Manager to join a leading research organisation. In this pivotal role, you’ll be responsible for delivering funding competitions to key milestone dates and quality standards. From complex scheduling and resource management to building strong relationships and mitigating risks, you'll be at the heart of ensuring success.

This is more than just an operational role—it’s a chance to excel as a team leader. You’ll manage and inspire a team of six to nine talented individuals, supporting their career development and helping them achieve their full potential. If you’re ready to take on a role where your leadership, organisational skills, and relationship-building abilities will shine, this opportunity is for you!

To succeed as the Operations Manager, you’ll need:

• Proven experience managing robust, complex processes with effective resource allocation.
• Confidence using a variety of IT systems and tools to streamline operations.
• A talent for managing, developing, and motivating individuals and teams while building strong working relationships.

If you would like to have an informal discussion, please call Heather on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

We could be the perfect fit for you! The Squad Club is an impactful local charity that supports young people and adults with learning disabilities through our Thursday evening social clubs. And we are now recruiting an Operations Manager to take us to the next level.

Our club nights are fun-packed and educational and our members enjoy socialising with their friends whilst also trying out new experiences.  

Our members are the most important part of The Squad. They help to the run the clubs, vote on what we should include in our activity programmes and are involved in decisions about The Squad's future. 

This is a new role for our charity, and we are looking for an individual with experience line-managing people and/or operational delivery/service delivery, ideally within a small charity setting, however we would be interested in hearing from experienced professionals with transferable skills.

The successful candidate will oversee the day-to-day operational running of the charity, ensuring Thursday evening Squad sessions are delivered to a consistently high standard and that the charity is compliant with all relevant legislation and internal policies. They will have direct line-management responsibility of our two part-time group leaders who lead our Thursday evening sessions and who liaise directly with our members. The role will also include overseeing and driving forward initiatives around volunteer recruitment and onboarding for The Squad, plus supporting with fundraising opportunities on an ad hoc basis. 

Core role responsibilities

• Manage the day-to-day operational activities for the charity
• Line manage and support the charity’s two group leaders to fulfil their roles and develop their skills (remotely and in-person at Thursday evening Squad sessions), acting as point of contact/escalation where necessary
• Liaise with the trustee board as the interface between the group leaders and trustees, to escalate any issues and provide regular reports & updates on operational matters relating to the Squad
• Support delivery of Thursday evening club sessions from approx. 6.30pm-9.30pm
• Create and drive forward initiatives to recruit new volunteers to support the charity
• Support onboarding and introduction of new volunteers at Squad Thursday evening sessions
• Support with organising initiatives to engage and develop current volunteers, ensuring they have a great experience as part of volunteering with the Squad
• Oversee DBS checking of staff, trustees and volunteers
• Work with leaders to maintain updated DBS & member records on charity’s database systems.
• Develop, manage and implement processes and procedures to ensure the charity runs efficiently and maximises our impact.

Additional responsibilities:

• Support drafting Risk Assessments where necessary
• Liaise with building management when necessary to request for any maintenance issues to be resolved.

• Support the trustee board to develop fundraising opportunities to generate income for the charity.
• Oversee policy drafting, implementation and updates with the trustee board.
• Collate reports from the charity’s group leaders around Operations and the charity’s services to feed into trustee board meetings as requested.

Experience and Skills Required:

Essential Requirements:

• Experience line-managing people.
• Experience managing operational delivery/service delivery, ideally within a small charity setting, however we would be interested in hearing from experienced professionals with transferable skills.
• An enthusiasm to get stuck-in to all areas of the charity, especially how we deliver our services to our beneficiaries/members
• An individual who is enthusiastic, adaptable, and happy to roll up their sleeves and wade in to help in all areas of the charity when required.
• An organized individual with good time management and prioritization skills
• Good communication skills and ability to work collaboratively with stakeholders at various levels of the charity (trustees, group leaders, volunteers, members, members’ families)
• A friendly, outgoing, and open-minded individual 
• IT literate, with ability to use MS office programs and be trained to use the charity’s bespoke database systems.

Desirable:

• Experience working with vulnerable individuals e.g., adults or young people with learning disabilities or physical disabilities.
• An understanding of the importance of governance for a charity.
• Safeguarding experience.
• Fundraising experience.
• Policy writing experience.
• Experience working with volunteers.

This is a rewarding role and you’d be joining a friendly, committed team of individuals.

This role is for 15 hours a week (0.4 equivelent), which will include Thursday evenings 6:30-9:30pm. As a flexible employer, exact working patterns can be agreed with the successful candidate.

To apply, please send your CV and a covering letter stating why you are a good fit with this role and The Squad Club.

Applications are invited for a Senior Operations Manager (Deputy COO) to join the Operations Group at the Earlham Institute, based in Norwich, UK.

Are you good at solving operational problems, and motivated by helping others deliver front line services or projects? Do you have a proactive can-do approach and see your career being one where you can progress onto a lead operational role in a multidisciplinary organisation? If so, this role may be for you.

The Operations Division provides support across all our main activities and infrastructure, allowing us to deliver world-class science. Keeping everything running smoothly, Operations brings together specialists from multidisciplined groups to ensure we are well placed and supported to stay at the forefront of the life sciences.

The role:

The Senior Operations Manager (SOM) (Deputy COO) will play a key role in ensuring the smooth operational running of the Institute. They will be first point of call for all enquiries from staff, students, and other external stakeholders across all operations at the Earlham Institute (EI) crossing all areas of operational activity from corporate services to laboratory management.

They will support the Chief Operating Officer (COO) with the management of the Division, with line management of the Communications and Operational and Laboratory Management Groups which including building management and capital projects, as well as the Business Support Team. They will also assist with preparing briefing documents for senior Board and Committees and deputise for the COO on committees when needed. 

The Senior Operations Manager is a busy and varied role, no two days are the same. The post holder will also assist the COO to oversee services provided to the Institute via the shared services (Norwich Bioscience Institute Partnership (NBIP)) providing Estates, Health and Safety, Human Resources, Quality Assurance, Finance, Purchasing and Computing services ensuring they are aligned to the needs of the Institute.

The ideal candidate:

The Senior Operations Manager will have a degree in relevant financial, legal, project management or operational areas of expertise or equivalent qualification.

They will have extensive experience working at Senior Management level, or working in a busy multidisciplined organisation, with involvement in the management of operational activities. They will need excellent leadership and problem-solving skills, with the ability to work effectively in a fast-paced changing environment, they will need a strong understanding of health and safety legislation in the workplace, if the post holder has experience in project management it will also be beneficial.

It is critical that the post holder has a natural interest in what makes an organisation successful in its delivery, can see solutions to barriers to success and wants to help others achieve their goals. They also need to be happy to be the front-line support for a variety of enquiries that need to be solved quickly. 

Applicants must submit their CV as part of their application, along with a covering letter explaining why you are suitable for this role.

Salary on appointment will be within the range £55,500 to £69,250 per annum depending on qualifications and experience, a higher salary may be offered for an exceptional candidate.  This is a full-time post for a contract of 54 months.

Interviews will be held on 7 February 2025.

Please note, this post does not meet UKVI requirements to provide visa sponsorship.

As a Disability Confident employer, we guarantee to offer an interview to all disabled applicants who meet the essential criteria for this vacancy.

The closing date for applications will be 24 January 2025

Sussex Emmaus is a charity dedicated to making a difference in the lives of those who have previously experienced homelessness. We provide accommodation for up to 58 people (known as Companions), helping them out of homelessness and providing them with a place to feel safe and secure whilst supporting them to develop and thrive.

We have a fantastic opportunity for a passionate and dynamic Retail Operations Manager to motivate our team of Companions and volunteers. Working in conjunction with the Business Manager and other Retail Managers you will have the passion and leadership skills to motivate people in compliance with our Emmaus ethos, mission, strategic aims, organisational objectives and policies. Working alongside and instructing Emmaus Companions and volunteers sourcing, researching, pricing and merchandising stock, you will ensure the optimum selling price for each donation. It's hard work but no two days are the same, and you'll find it rewarding helping others to thrive. So, if you can communicate confidently at all levels, with a desire to support the development of people with a variety of needs, and have a positive, motivational attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

Job Dimensions
Line manager to the Van Team
·To lead, supervise and work alongside Companions who are allocated to the retail team for the Superstore building and warehouse during the business operating hours
·To lead, supervise and work alongside volunteers who are allocated to the retail team during business operating hours

Accountabilities
- People
- Retail Operation
- Stock Management
- Safety, Health & Environment
- Recycling/Reuse and Waste Management
- Other Duties & Special Requirements

Person Specification
Essential Skills
- Ability to inspire and motivate people to achieve their full potential
- Ability to recommend and implement ideas to increase income and upskill Companions
- Competent IT user including Microsoft Office Packages, internet and email
- Effective verbal and written communication
- Effective listening
- Ability to remain calm under extreme pressure
- A positive customer services attitude
- Able to supervise Companions and volunteers
- Able to work as a team member and team leader; Participative management style; ability to enable and empower rather than direct; Leadership skills of a high order
- Ability to relate to and work with a variety people
- Ability to prioritise workload, balancing competing demands
- Effective administration, organization and time management
- Ability to delegate
- Competent use of social media including Facebook, Instagram, TikTok, Pinterest
- Strong analytical and problem solving skills
- Excellent written and verbal communication
- Conflict resolution

Essential Experience
· Retail experience
· Experience in Managing a team of 20 or more
· Ability to manage conflict within the work place
· Team building, coaching, supervision
· Customer service
· Line management
· Cash/till system management
· Experience of complying with Health & Safety regulations

For more details on accountabilities, desirable skills and experience, and how to apply, please download an application pack from our website and submit your CV and a one page statement explaining how you meet the person specification. Applications may close before the deadline, so please apply early to avoid disappointment.

Sussex Emmaus offers:
- Salary ranging from 29K to 32K depending on experience days over Tuesday to Saturday 8.45- 5pm
- Annual Leave – 25 days per annum, plus 8 bank holidays
- Pension – 5% employer contribution
- Training & Development – Individually tailored induction, training and development
- Employee Assistance – A 24/7 employee assistance scheme is available
- 6 months probationary period

The purpose of this role is to work with the CEO and Senior Leadership Group to ensure the smooth running of the organisation – people, finance, and workplace; to support the delivery of the Centre’s activities and provide PA support to the Director and Senior Management.  A key part of the role will be to lead on regular financial and operational systems.

Reports to: Chief Executive Officer 

Key responsibilities include: 

Operations and Governance 

• Identify, design and implement new processes to more effectively manage the organisation’s administration 

• Lead on the day-to-day facilities coordination, general office housekeeping, health and safety

• Lead on organisational IT and data security - maintaining the shared document storage systems, and liaising with IT service providers. 

• Oversee meeting agendas and minutes (for the team, committees and the Trustee Board) 

• Provide diary management and PA support to the Chief Executive and the Senior Leadership Group, and assist with governance. 

• Provide assistance for recruitments.

• Lead on the onboarding and induction of new staff, assisting with payroll and arranging staff benefits. 

• Respond to general enquiries and provide general administration and ad hoc project support as required. 

Finance 

• Lead on the day to day book keeping to maintain accurate financial records.

• Raise invoices, tracking income and chasing payments from funders.

• Arrange payments of bills, processing expenses and being the primary contact with suppliers.

• Lead on the production of monthly management accounts and project reporting, end of project wash ups and assisting with annual accounts.

• Help to prepare financial reports for the trustee board and funders.

• Supporting the production and tracking of the organisational budget.

Leadership  

• Support SLG in the development and implementation of business planning, organisational strategy and a clear narrative for Centre for London.

• Support SLG to identify and lead change or improvement across the organisation. 

• Maintain a team and organisational culture that attracts and retains talent.

• Grow the Centre’s network of speakers, advisory group members, and supporters to ensure we meet or exceed our diversity targets. 

General responsibilities and duties  

• Undertake the duties of the job description in accordance with the operational policies of Centre for London, including but not limited to the diversity policy and code of conduct. 

• Maintain good working relations with Trustees, staff, volunteers and other stakeholders. 

• Present the organisation in an appropriate and professional manner to its stakeholders. 

• Contribute to the development and growth of the organisation through working in accordance with its wider objectives, corporate philosophy and values. 

• Assist at Centre for London events outside of normal working hours as necessary. 

• Undertake any other reasonable duties as may be required. 

Who we are looking for 

• A part or fully qualified accountant 
• Ideally some experience of working in a not for profit setting or similar industry 
• 3+ years work experience 
• An enthusiasm for Centre for London's mission and work 
• A collegiate attitude, and a willingness to get 'stuck in' to different aspects of our small team's work 

Centre for London

We are London's think tank. A voice for all London is, and all it could be. We’re fiercely independent and consistently influential. Our vision is a London that’s successful and sustainable. A global city that works for all Londoners.

Our activities 

· Research and evidence: we conduct robust, unbiased research and analysis, and collaborate with Londoners and stakeholders across all sectors, to generate new ideas and recommendations.

· Convening and collaborating: we bring together citizens, experts and decision makers from diverse standpoints to discuss complex issues in a safe space. We devise solutions and work out how to implement them.

· Awareness raising and advocacy: being an authoritative policy voice on London and promoting our research and ideas to those with the power to act on them – from the grassroots to London’s and the nation’s leaders – through briefings, publications, social media, press and events.

Message from our chair, Fiona Fletcher-Smith

‘Centre for London’s work is more important than ever, with the city facing many challenges – from the local right up to the global, from the housing crisis to the threats posed by climate change. Our work is crucial in bringing together decision makers, experts and opinion formers to come up with new solutions to these complex problems facing London.

We are seeking to grow our team as we get to grips with these huge public policy challenges. If you think you have what it takes to work in our dynamic organisation, then please do apply to be our new Finance and Operations Manager. You’d be supported by a fantastic team dedicated to making London a better place to live and work. And you’d have a diverse board of trustees backing you all the way.

If you are passionate about making London a better city for all Londoners, then this is the role for you.’

About our culture

We are a small charity with nine members of staff. Everyone is passionate about London and committed to making it a better city. We have a friendly, fun and collaborative team culture. We invest in our team to help them succeed; offering on the job support and opportunities for development of your skills, both formally through training (learning lunches, whole team and individual training) and informally through experience and shadowing. 

We celebrate London’s rich and diverse culture and we want our team to reflect the city we serve. We especially welcome applications from women, and people from minority ethnic and/or less advantaged backgrounds.

We’re a London Living Wage and an equal opportunities employer - an ethos which also informs our work. We make employment decisions by matching organisational needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Ours is a workplace where you can be yourself and achieve success based on merit.

We also know that there’s much more to life than work. Our flexible hours policy allows staff to make sure work fits around their personal lives. Benefits include 25 days holiday per year (plus extra days during office closure between Christmas and New Year), a contributory pension, cycle and savings schemes, childcare and eye care vouchers. All staff have access to an Employee Assistance Programme, and we have an organisational commitment to promoting good mental and physical health. Our support for working parents and those with caring responsibilities includes enhanced maternity pay (12 weeks at full pay), enhanced provision for supporting partners (three weeks leave at full pay), and we encourage shared parental leave. 

People who have worked with us for more than two years may also be able to take career breaks of up to six months, giving them time for personal or professional development, or to simply take an extended holiday.  

GDWG has an exciting full-time opportunity to join our team working within the casework team, with responsibility of administrative duties and casework support.

We require blended working from home and from our office in Crawley with Thursday in the office and one other day a week to be agreed. This is a one-year fixed term contract with the likelihood of extension. The role requires an all-rounder who is comfortable giving calm telephone support to people in crisis and can demonstrate a high level of organisational skills including attention to detail and meticulous record-keeping in a fast-paced work environment. 

We have an exciting opportunity for a passionate, analytical and coordinated individual to join us as a Membership Operations Manager at the Royal College of Radiologists (RCR), the examining and membership body for consultant radiologists and consultant oncologists.

This is an exciting opportunity to lead the delivery of an efficient and effective membership function, overseeing renewals, queries, and data management. Leading a high-performing team of four, you will also oversee the delivery of our admission ceremonies, which are key engagement events for new Fellows. Your focus on using insight, being process driven and being data led in approach, will be important to maintain high retention rates and meet KPI targets, to support business activities, growth and income. 

If a role as the driving force behind our membership services interests you, we welcome your application!

What you’ll do:

• Be accountable for the delivery and operations related to the member life-cycle; this includes but is not limited to, new member applications, payments, member benefit administration, renewal, resignations arrears processes to meet KPIs and drive strong retention. 

• Manage the members’ annual renewal to ensure we reach KPIs and projected income targets to support the activities of the RCR while delivering a professional and seamless process.

• Monitor and report on monthly membership growth and make recommendations for action as to Director.

• Be an advocate and spokesperson for membership operational activities as required for internal and external stakeholders.

• Assist in the development and implementation of membership strategies and initiatives with the Directorate of Communications or other Senior Managers.

• Lead and oversee planning and development membership events including Admission Ceremonies, or other engagement events within the team.

• Oversee planned workloads for the Membership Operations Team to ensure they are meeting expected customer service standards, outputs and deadlines, while providing an achievable and fair distribution of work among team members

What you’ll need:

• Knowledge of membership systems and procedures

• General knowledge of or interest in the health sector and issues in healthcare and public policy

• Experience of working in a membership organisation

• Experience of using and developing a client relationship management (CRM) database

• Experience of delivering and embedding exceptional customer service

• Skilled manager of people, able to bring together, motivate, co-ordinate and develop a team

• Effective oral and written communication skills

• Effective level interpersonal skills, including ability to work collaboratively and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders

Please find out more about the role and instructions on how to apply from the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme