Office Administrator Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Summary
- Respond to general enquiries about the Racial Justice Unit grants programme.
- Encourage timely submission of grant documentation, reports, payment claims, and any additional paperwork requested by project teams.
- Maintain timely and efficient processing of grant acceptance paperwork, so that all documentation is submitted on time, is complete, and is filed correctly.
- Create, maintain, and update pipeline trackers for RJU funding stream.
- Support with any administrative processes required to prepare grant records for migration to a new Grants database.
- Act as the first point of contact for enquiries relating to Racial Justice Unit grantadministration, dealing directly with them where appropriate or directing them to appropriate member of staff.
- Substantial hands-on administrative experience, ideally in a grant-making environment, or on a high-profile programme involving multiple stakeholders.
- Experience in developing, implementing and maintaining effective administrative systems and processes.
- Experience of building excellent relationships and communicating effectively withstaff and external stakeholders at all levels.
- A salary of £16,691 (FTE £33,382) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1 day per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
Office Administrator
Hours: Full-time - Permanent
Reports To: Operations Manager
Place of Work: London - Streatham, Clapham, Croydon
Salary: £25,235
Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as an Office Administrator. This is a full-time permanent position, working Monday to Friday. In return, you will receive a salary of £25,235, be enrolled into our staff health and wellbeing plan, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding.
What we are looking for
- Someone who has excellent personal organisational and relationship-building skills
- A welcoming and warm first impression – whether it is in person or via phone/email, you will often be the first person that people talk to when first engaging with Nehemiah
- A commitment to being a positive model of our Values
- A good level of computer literacy and proficiency in applications such as MS Office, Salesforce (or something similar)
Objectives of this Role
- To support the smooth running of the Recovery Programme Office
- To manage Nehemiah Residents’ Housing Benefit applications and accounts
- To liaise with the Volunteer Coordinator in assisting and supporting volunteers
- To maintain records and present management information reports to the CEO
- To work with staff to ensure the efficient functioning of the Nehemiah houses, including maintenance reporting, compliance checks, purchasing and budgeting
Please look at our Job Description and Person Specification for more details – even if you feel like you don’t tick every box, please don’t be discouraged from applying - we would still like to hear from you!
Perhaps most importantly...it is our expectation that anyone who is a part of Nehemiah aligns with and can demonstrate use of Our Values:
Belief: We believe in everyone’s potential for positive change
Respect: We value each other’s choices and differences
Kindness: We show empathy through our actions
Honesty: We build trust through being truthful
Empowerment: We help each other find our own purpose
What you can expect from us
- A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement
- 25 days annual leave, plus Bank Holidays
- A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary
- Staff Health Plan that includes insurance and wellbeing packages
Why Nehemiah?
Make a direct impact on the lives of those in need and bring positive change to the local community
Work with a passionate and talented team committed to our mission
Benefit from opportunities for skill development, leadership growth, and career advancement
Experience a culture that values innovation and always looks to refine our best practice
Application Process:
30 minute video call with a member of our recruiting team
In-person interview with relevant members of the management team (45mins-1hr)
To be considered please submit a CV and Supporting Statement/Expression of Interest
Interviews to be held on a rolling basis
This post will require an Enhanced DBS check to be processed for the successful applicant
REF-217 846
To be a centre of excellence for rehabilitating men from crime and addiction through the transformation of their lives
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a compassionate and proactive HR & Office Administrator with great people skills to join our dedicated team. The successful candidate will be willing to get involved in all aspects of our work and thrive in a role engaging with staff all over the globe and supporting great internal communications. They will play a crucial role in building, strengthening and supporting our office management as well as our human resources function, ensuring that our office and staff are well-supported, trained, engaged and aligned with our mission. Working closely with our CEO and Senior Management Team, the successful applicant will have the ability to develop and maintain administrative organizational systems, and be happy getting involved in a range of different work.
- Office Management
- Serving as the main contact for office supplies, building management and maintenance duties
- Helping establish and maintain office procedures
- Greeting visitors upon arrival and performing additional clerical functions as needed
- Addressing and directing questions and requests from the public via phone or email correspondence
- Dealing with correspondence, complaints and queries
- Organizing the CEO’s calendar and scheduling meetings with employees and contacts alike
- Preparing letters, presentations and reports
- Ensuring health and safety policies are up to date
- Ensuring adherence to company policies by all team members
- Assisting senior management team when needed
- Employee Relations
- Supporting the human resources department to update employee procedures, processes and maintain the HR systems and report functions
- Serve as a point of contact for employee queries and concerns, providing guidance where applicable
- Support conflict resolution and mediation efforts, fostering a positive workplace culture.
- Maintain and manage our HR databases and ensure accurate record-keeping on our HR software
- Provide regular reports on HR metrics and key performance indicators with senior leadership and adjacent functions such as finance.
- Coordinate mandatory training sessions related to safeguarding, health and safety, and other relevant topics.
- Promote a culture of continuous learning and professional growth.
Role requirements
Able to work flexibly to meet the demands of the role to get the job done. This is an office based role with opportunity to flex to hybrid working following review
Skills required
- Reliability and discretion: you will often learn of confidential matters
- Adaptability and pragmsatism
- Excellent communication, negotiation and relationship-building skills
- Organizational & problem-solving skills
- IT skills
- Initiative and attention to detail.
- Right to work in the UK
- Ability to understand and speak the Punjabi language is a necessity
- Strong communication skills, with strong English written skills
Recognise the whole human race as one
The client requests no contact from agencies or media sales.
Over the last few years, NHYC has grown to a team of over 70 staff. This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly. This role’s specific focus will be to support the Finance and Resources manager with general bookkeeping, analysis of financial information and ensuring compliance of financial procedures. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. This role does require prior experience in an administrative role.
The role is based at our day centre in Camden.
- Full-time permanent contract
- Salary £31,200-£34,736
- Deadline: 9am Friday 6th December
*Please note that we may close earlier if there are a high number of applications
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This new role will be responsible for all aspects of administrative support for the operational success of the charity and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.
We have grown rapidly in the last two years and given the prominence of the Israel/Gaza/Lebanon conflict in our domestic media, we anticipate further growth as the charity becomes more prominent and the needs for essential support become greater. Therefore you will be working in a very busy, high growth environment, managing your time between several different tasks and priorities, which may change frequently. You will need to learn quickly, adapt to changing patterns of work throughout the year and, once trained, be capable of working without close supervision in a small flexible team.
The role will be required to help with regular office duties; you will need to be familiar with all aspects of administrative support for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.
Please include a cover letter stating why you are interested in the job and what you can contribute to our charity.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This additional role will be responsible for all aspects of administrative support for the operational success of the charity and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.
We have grown rapidly in the last two years and given the prominence of the Israel/Gaza/Lebanon conflict in our domestic media, we anticipate further growth as the charity becomes more prominent and the needs for essential support become greater. Therefore you will be working in a very busy, high growth environment, managing your time between several different tasks and priorities, which may change frequently. You will need to learn quickly, adapt to changing patterns of work throughout the year and, once trained, be capable of working without close supervision in a small flexible team.
The role will be required to help with regular office duties; you will need to be familiar with all aspects of administrative support for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.
Please include a cover letter stating why you are interested in the job and what you can contribute to our charity. We would welcome phone calls to discuss the role with our Office Manager before applying.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
About the National Garden Scheme
The National Garden Scheme gives visitors unique access to over 3,300 exceptional private gardens in England, Wales, Northern Ireland and the Channel Islands and raises impressive amounts of money for nursing and health charities through admissions, teas and cake.
Thanks to the generosity of garden owners, volunteers and visitors we have donated a total of £70 million to nursing and health charities. Founded in 1927 to support district nurses, we are the most significant charitable funder of nursing in the UK and our beneficiaries include Macmillan, Marie Curie, Hospice UK, the Queen’s Nursing Institute, Carers Trust and Parkinson's UK.
The National Garden Scheme doesn’t just open beautiful gardens for charity – we are passionate about the physical and mental health benefits of gardens too and we fund projects which promote gardens and gardening as therapy.
About the Administrator
At the National Garden Scheme a small central office with a team of 13 is the hub for a wide range of activity involving hundreds of volunteers, thousands of garden owners and a large audience of beneficiary charities, suppliers, supporters and partners, and members of the public who want to visit gardens and engage with the charity.
The administrator is the first point of contact for many of these, being responsible for answering the main telephone line and managing the general email inbox. They are also responsible for managing the office environment on behalf of their colleagues.
In normal years, they also carry out the administration of certain annual events and projects including our annual lecture and presence at the Chelsea Flower Show.
The right candidate ideally will have some experience as an administrator or receptionist and will be comfortable in a busy, hands-on and varied role. The key requirements are efficiency and excellent communication skills, this is a role for a meticulous, problem-solving people person. They will also be self-motivated, with the ability to work closely with colleagues in a small head office team, as well as with volunteers in the wider National Garden Scheme network.
Key responsibilities
Receptionist and office administrator
- Manage the main telephone line, ensuring a polite and efficient first point of contact.
- Manage the central email account, responding directly or passing requests to colleagues.
- Manage and procure office supplies such as stationery.
- Manage incoming/outgoing mail, courier collections/deliveries and costs.
Administration of shows and other annual events
- Managing the booking of venues and ensuring that staff and volunteers are briefed on their role at the show/event.
Administer National Garden Scheme merchandise
- The National Garden Scheme has a small range of branded merchandise such as aprons and tea towels whose primary purpose is promotion. Merchandise is managed by the Head of Marketing.
- The administrator is responsible for monitoring stock levels and placing orders when appropriate.
- They are also responsible for liaising with the fulfilment house over any queries to do with orders and dispatch.
Other duties include:
- Work flexibly as part of a small office team, providing appropriate support for different colleagues and undertaking tasks as necessary.
- Manage the Chief Executive’s telephone line when he is out of the office.
- Prepare with the Chief Executive the agenda for monthly team meetings and record the minutes.
- Attend national garden shows (e.g. Chelsea) and other events as required.
- Protect and enhance the organisation’s public reputation when speaking on its behalf.
Benefits:
- 28 days holiday (inclusive of public holidays), subsequent increases up to 33 days.
- Permanent, full time role, 35 hours a week – 9am to 5pm with one hour lunch break.
- Attractive work environment - office is based in a National Trust property, Hatchlands Park, East Clandon, nr Guildford GU4 7RT
Person Specification
Skills
Essential/Desirable
Confident knowledge of Microsoft Office suite
E
Knowledge and experience of databases, preferably CRM
D
Experience as an office administrator
D
Experience as a receptionist
D
Personal Skills
Efficiency and reliability
E
Excellent interpersonal skills
E
Excellent oral communication skills
E
Accuracy and attention to detail
E
Ability to prioritise and work to strict deadlines
E
Car owner and driver
E
PLEASE APPLY ONLINE AND MAKE SURE YOU UPLOAD A SUPPORTING STATEMENT/LETTER WITH YOUR CV.
The client requests no contact from agencies or media sales.
The purpose of this role is to support the Corporate Development team administratively in maintaining existing relationships and developing membership, sponsorship, and partnership opportunities. The Corporate Development Administrator provides essential and proactive support to the corporate team in our efforts to raise annual budget targets, through the smooth running of our administration and finance processes.
The successful candidate will have the following:
- Good experience in an office administration role providing support to a team.
- Strong organisational skills and the ability to prioritise multiple tasks.
- Exemplary customer service skills in a busy environment and dealing positively with stakeholders to support their needs.
- Highly literate and numerate with a good understanding of Microsoft Office as well as customer database tools (for example Tessitura or similar).
- Strong time management skills and keen attention to detail especially when working with finance and expenses.
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Monday 16th December 2024 at 10:00am
The client requests no contact from agencies or media sales.
Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation. We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life. We are growing to expand who we can help to other geographical areas.
We are looking for an Administrator to work closely with our management team to assist, develop and manage the Charity administration to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.
In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Ensuring that all requests and 1st & 2nd level queries (phone, email and in-person) are responded to promptly and effectively including providing tours of the Centre to prospective members.
- Interacting with members on a daily basis, delivering a superb experience
- Full responsibly for bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
- Promoting all membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
- Processing applications for membership and volunteers as per the Centre’s process.
- Managing drop-in activities which take place weekdays from 9 am to 12 noon.
- Organising room setup requirements for activities, especially classes, meetings and events
- Maintaining the professional appearance of the office at all times, including ensuring front office filing systems are maintained and up to date
- Training and managing volunteers supporting the front office, Front Office Assistants, ensuring they are aware of their responsibilities and performing to a high standard
- Responsible to making sure members renew on time and membership renewal is up to date.
- Responsible for maintaining all notice boards in the Centre and keeping them up to date with correct posters and announcements.
- Receive and help with various deliveries ensuring everything is received properly and is kept in its correct place.
- Maintaining the activities list, class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
- Making sure the relevant Health and Safety requirements and other obligations are being met and correctly observed
- Reporting any maintenance issues quickly and clearly to the Community Manager
- Overseeing and ensuring that all administrative processes are carried out in line with the Centre’s policy
- Opening the Centre in the mornings and possibly closing in the afternoon.
- Reconciling money received on a daily basis reporting this to the General Centre Manager
- You might be required to attend/support events out of working hours including weekends. You will receive time off in lieu for any hours you work over your contractual hours
What you need to have?
- Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
- Strong organisational skills & ability to multi-task
- Experience of working in a similar role and environment
- Able to demonstrate your ability to provide high quality customer service
- Good numeracy and literacy skills and an eye for detail and accuracy
- Self-motivated and able to work under pressure and on your own initiative without ongoing direct supervision
- Be an enthusiastic, flexible and adaptable team player.
- Understandings the importance of safeguarding
- Ideally living locally or within easy commute to Centre
The client requests no contact from agencies or media sales.
Job title: Programme Administrator x 2
Term: One full time, permanent / one full time, one-year fixed term contract with option to extend
Salary: £29,120
Location: Victoria, London – hybrid (working one to three days in the office each week)
Closing date: 12 noon, Monday 9 December 2024
Interviews: 16 and 17 December 2024 (held online)
NHS Providers’ development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional programme administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.
This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.
Please also complete the online interactive equal opportunities monitoring form as part of your application.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Service Delivery Assistant to directly support one of our Caseworkers by providing administrative support and assistance, working 15 hours per week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.
As a Service Delivery Assistant you will:
- Assist the caseworker in answering the telephone and contacting clients as required
- Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards
- Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk.
- Communicate with victim's in a written format, including text, email and letter under the guidance of the caseworker.
You will need:
- Effective verbal/written communication and numerical skills.
- Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
- Excellent record keeping skills with a focus on quality and accuracy.
- Experience of working in a client focused service area or setting.
- Understanding and knowledge of equal opportunities and diversity
- Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
About the role
Are you passionate about delivering excellent service and creating meaningful connections? We are seeking an enthusiastic Membership Administrator to join the Royal College of Obstetricians and Gynaecologists (RCOG).
In this role, you’ll be at the heart of our efforts to support and engage with a diverse and global membership. Your work will contribute directly to the College’s mission of improving women’s healthcare worldwide. From processing membership applications and renewals to supporting our prestigious ceremonies, you will ensure our members feel valued, connected, and supported.
In this role you will have an opportunity to:
- Provide first-class membership administration, including upgrades, renewals and maintenance of records
- Support members through the membership helpline and inboxes, ensuring timely and effective responses
- Assist in organising and delivering membership ceremonies, fostering lifelong connections with members
- Ensure compliance with GDPR and data protection principles while managing member information.
For the full list of key responsibilities, please check the recruitment pack.
At RCOG, we are a values-led organisation dedicated to innovation, inclusivity, and excellence. Join a team that thrives on collaboration, mutual respect, and a shared passion for making a positive impact.
About you
This position is well-suited to an organised, proactive and customer-focused professional who enjoys building lasting relationships and working in a dynamic environment.
Requirements:
- Proven experience in customer service or membership administration.
- Effective organisational skills with ability to manage multiple priorities and manage time efficiently
- Effective interpersonal and communication skills, with the ability to interact professionally with diverse stakeholders
- Confident user of Microsoft Office and experience with CRM systems (IMIS or similar is a bonus)
- A positive attitude with a commitment to providing outstanding service to our members.
Our culture and benefits
As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile and flexible working environment and free lunch onsite
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- 10% pension contribution after probation
- Enhanced wellbeing and family support
- Interest-free bike and season ticket loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Life assurance and income protection schemes
- Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site.
How to apply
- Closing date: 10.00 am on Monday 9 December 2024
- We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
- We will be interviewing candidates in the week commencing 16 December2024.
- Please note that the start date for this role is January 2025.
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
Are you looking for a dynamic and rewarding role working in an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
We are looking for a Service Administrator
Salary: £21,000 - £24,000 per annum
Work Location: Based at one of the Advance Women’s Centres (West, North or East London)
Working Hours: 35 hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.
The role:
In your role as the Service Administrator, you will be working with a team of Community Keyworkers, who cover a range of designated North, East and West London boroughs. The Minerva service provides holistic one to one community support and advocacy services to women who are being supervised by the National Probation Service (NPS) and your role will be to ensure the smooth running of this essential service.
What you will bring:
The successful candidate will be a skilled administrator, who can work efficiently to tight deadlines and under pressure. They will have strong interpersonal communication skills, working with a team geographically spread across London and handling referrals from external stakeholders, allocating them accordingly.
In short, you will have:
- Experience of office management, co-ordination, and administrative skills
- A relevant qualification or comprehensive working knowledge of Microsoft Office, Outlook, Excel, and Access
- Knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System.
- Experience of maintaining case management systems, data systems and producing regular monitoring reports
- Experience of multi-tasking and prioritising, remaining calm under pressure or in stressful environments
What we offer:
- 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
- Pension scheme
- Access to our Employee Assistance Programme
- Staff away days
In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career
Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.
The client requests no contact from agencies or media sales.