Office Administrator Jobs

Are you driven by a passion for animal welfare and adept at securing programme funding? As the Senior Programme Funding Officer at Brooke, you will have the unique opportunity to shape and support initiatives that directly impact the lives of working animals and the communities that rely on them. You will leverage your fundraising and grant management expertise while collaborating with a dedicated team to drive meaningful change.

Criteria

Candidates must demonstrate a comprehensive understanding of institutional funding, including current priorities, requirements, and practices of institutional donors. A strong background in grant management and compliance is essential, with proven experience in managing grant-funded projects and producing high-quality narrative and financial reports. Candidates should have excellent budgeting skills, a keen attention to detail, and proficiency in Microsoft Excel. Effective communication skills are crucial, particularly the ability to work collaboratively with a diverse range of stakeholders. Familiarity with databases, Microsoft Office, and funder portals is also required. Experience in working within an international organisation and providing remote support to colleagues globally is highly desirable.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

Charity People are excited to be collaborating with the amazing Our Special Friends (OSF) on their search for a highly motivated team player for a newly created role of Fundraising Lead to join and be a part of the senior management team

Salary: £35,000 per annum

Contract: Full-time, hybrid working with 3 days in the office

Location: Newmarket

Benefits: Free onsite parking, Dog-friendly office in a beautiful location, Casual dress, 3% employer pension contribution, 25 days annual leave (excluding bank holidays)

About Our Special Friends:

Our Special Friends (OSF) is an innovative, grassroots charity in West Suffolk dedicated to helping people who love animals to keep pets in their life when circumstances put this valuable bond at risk.

They aim to promote, preserve, and provide animal companionship and to champion the importance of animal companionship for those in need within the local community. OSF offer volunteer-delivered services, practical advice and emotional support to individuals who are struggling to care for their pets or who miss the companionship of an animal

Your role:

This is a new role, one we are incredibly excited about for Our Special Friends. It marks a pivotal moment in their journey, and one that will shape the future fundraising strategy, and impact of our work for years to come.

This role will lead our drive to diversify our income streams, build new partnerships and raise the profile of our work amongst key communities and stakeholders. The role will also play an integral part in working across teams to develop the wider strategic plan for the charity.

Key responsibilities include:

Fundraising
* Lead on developing Our Special Friends' new fundraising strategy, to identify what income stream/s can support our work
* Income focus could include any/ a selection of the following: Community, Corporate Partners, Events, Individual Giving, Legacy, and Digital. (Trust income is already established so not a focus here)
* You will build a network of donors and volunteer supporters and influencers within the local community to generate income and raise our profile
* Plan, lead and report on fundraising events, attending when required acting as charity ambassador
* Build strategic, sustainable and profitable partnerships with funders to create a range of long-term relationships and sustainable income streams

Communications and Operations
* Lead systems and processes across fundraising, including due diligence processes and donor management
* Ensuring regulatory and best practice guidelines are understood and adhered to in all fundraising and public facing work
* Produce regular reports and present progress to the charity and maintain general fundraising administrative duties as and when required
* Work with colleagues across the organisation, to develop their experience and confidence in fundraising activities, ensuring they are fully briefed and supported at all times

About You:
* We are keen to hear from you if you have the following skills and experience;
* An excellent track record of fundraising in the charity sector, with proven results
* Experience of success across any of the following areas: community, corporate, events fundraising, individual giving, legacy or digital income strategies
* A good understanding of what motivates different donors to give to charity
* Excellent written and verbal communication skills, and the confidence to engage and build relationships with stakeholders and partners at various levels
* Able to communicate persuasively with passion and integrity
* An innovator and someone who uses their initiative, and open to exploring new ways of working

If you're passionate about pets and their companions and want to make a positive impact on Our Special Friends, then we want to hear from you. Please send a copy of your latest CV to Seema at Charity People in the first instance and we will provide you with a job pack and the instructions to write a covering letter.

Deadline to apply for the role will be 8th November 2024

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now recruiting for a Trust and Foundations Officer, with experience of securing funds in any sector who enjoys picking up the phone and building relationships with donors. This is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world.

You will have the opportunity to:

• manage and grow a portfolio of small to medium trusts and foundations, increasing income by identifying new prospects and through the stewardship of existing donors.
• write high quality applications and communicate accurately and transparently on the progress made with donors’ funds. 
• work with our network of international programme experts to develop expertise in key programme areas and build your knowledge of international development.
• support colleagues with applications and reports to large funders, building experience of working with institutional partners. 

This role sits within the Programme Funding Team and suits an ambitious self-starter with excellent IT, research, communication, writing and organisational skills with an interest in developing their knowledge of international development.

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Vocations and Placements (18-30) Development Officer

Location: Hybrid (Cliff College Derbyshire or London) or Home-Based

Hybrid Working: Connexional Team staff based at Methodist Church House or Cliff College have a hybrid work pattern which is currently 2-3 days in the office.

The Vacancy

The Methodist Church is at an exciting point in the development of its ministry with young adults (18-30). We are seeking to appoint someone with enthusiasm and passion for seeing young adults connect with God and explore their calling as a follower of Christ.

This role is integral to the delivery of the Young Adult Ministry Development Plan, and will focus on the following priorities:

• The management, development and advocacy of a new Young Adult Mission Placement Scheme, which aims to provide opportunities for young adults to be employed (or volunteer) in mission-focused placements in local churches and circuits where they can explore their vocation.

• Advocating for, supporting and enabling creative and relevant young adult ministry to be started and embedded in circuits and districts by journeying with local circuits/districts, providing advice and mentoring as appropriate to pilot creative projects for young adults to engage with and grow in discipleship and vocation.

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by the Methodist Church.

This post holds a Genuine Occupational Requirement for the post holder to be a member in good standing of a church in association with Churches Together in Britain and Ireland (CBTI) or equivalent.

About You

Key requirements

• Degree/professional qualification in a relevant field, or substantial equivalent work experience
• Experience of working with youth/young adults and passionate about growing young adult ministries 
• Highly organised and proven ability to successfully develop and manage complex projects.
• Proven ability to work independently as well as collaboratively.
• Willing to travel and to work occasional weekends and evenings.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.  We also welcome applications from people living with disabilities.

Please note that we reserve the right to close this vacancy early. If you are interested, we encourage you to send us your application as soon as possible.

Closing Date:  12 November 2024

Interview Date:  26 November 2024

We are looking for a Climate Action Manager to join the Community Impact team. The role will collaborate widely across BITC and externally, to challenge and support business to accelerate a just transition to a net zero, resilient future where people and nature thrive. The Climate Action Manager will plan, design, and deliver collaborative projects, tools & resources,  as well as communications activities to support businesses and communities to accelerate a just transition to net zero.

The Climate Action Manager will work across both our business transformation and community climate fund projects, so having both business facing and community facing experience of delivering sustainability projects would be advantageous.

The successful candidate will have a good understanding of the role of business in delivering a just transition to net zero as well as experience of managing projects, delivering written content, facilitating workshops, and identifying trends and emerging issues. The full list of responsibilities and criteria can be found in the job description and person specification.

Salary in line with the BITC job framework, professional level 4 – manager – minimum of £33,120 national and £36,225 London office based

Closing date: 17 November 2024 

Interview date: 27 November 2024

An exciting position has arisen for a Corporate Partnerships Executive to join the team at a Social Care Charity that provides a variety of support services. This a permanent position and will play a key role in increasing capacity and income at a pivotal time in the charity’s 4 long term fundraising plan.

Key responsibilities of the role:

· Identifying ways to enhance value for corporate partners and increase income

· Managing select corporate partnerships and developing partnership plans

· Researching and identifying potential new corporate supporters

· Engaging prospective supporters and delivering cultivation plans

· Collaborating with teams to maintain accurate records and manage partnerships with Payroll Giving Agencies

· Supporting fundraising activities and staff engagement

· Assisting the Corporate Partnerships Manager with various projects, reports, and administrative tasks, ensuring efficient processes and accurate documentation

Ideal candidate profile:

· Proven experience in corporate or major donor fundraising as part of a dedicated fundraising team

· Strong written and verbal communication skills

· A proactive, self-motivated individual with a team-oriented approach, demonstrating initiative, drive, and commitment

· Familiarity with CRM databases, data entry, and financial processing systems

· Possession of a full UK driving licence is preferred

Agency reference number: J84622

Location: Victoria, London

Contract: Permanent

Salary: £34,500 per annum + excellent benefits

Working hours: Full time

Working pattern: Hybrid (2 days a week in the office)

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Prospectus is excited to be supporting Barnardo’s a UK children's charity with their search for a new Supporter Services & Fulfilment Executive.

Barnardo’s runs over 1,000 UK projects that transform the lives of almost 300,000 children and young people every year. They believe they can bring out the best in every child regardless of the issues they face. Their work supports children living in poverty, children that have been sexually exploited, children living with a disability, children living with domestic violence, and young carers who look after an ill parent or relative.

As the Supporter Services & Fulfilment Executive, you will be responsible for playing a key role in ensuring fundraising administration processes are effective and efficient as possible. This will involve working across the whole of the fundraising directorate to implement changes that benefit supporters as well as the fundraising teams. This role will also include managing some third-party service providers who support various fundraising activities throughout the year.

To be successful as the Supporter Services & Fulfilment Executive you will have proven experience in supporter care processes to ensure excellent engagement and loyalty. You will need a detailed orientated approach and equally have good account management capabilities. As a key contact to supporters, you will also have excellent communication skills and be able to use data effectively.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Rhiannon Mehta at Prospectus.

Location is flexible, but the team often meet in the London offices monthly. The salary for this role is £28,951 - £37,224.

If you are interested in applying to this Supporter Services & Fulfilment Executive position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

We are looking for a skilled HR Officer who will recruit, support and develop talent through policies and managing procedures. You will be responsible for overseeing the day-to-day and administrative tasks required within the People Department and you’ll contribute to making the company a better place to work. The aim of this role will be to provide excellent assistance and support to employees and managers.

If you are passionate about HR and highly efficient, we would love to hear from you.

What you will do:

• Support the development and implementation of HR initiatives and systems
• Provide guidance and support to managers and employees on policies and procedures
• Be actively involved in recruitment by preparing job descriptions alongside recruiting managers, posting job advertisements and managing the hiring process
• Oversee the creation and implementation of effective onboarding plans including induction
• Ensure all agreed training is provided and implemented throughout the year
• Assist line managers in performance management processes
• Support the management of disciplinary and grievance issues
• Review payroll and pension requirements on a monthly basis

Team Structure:

You will be joining a People team as a team leader, responsible for the line management of our passionate HR Assistant who will work with you on monthly payroll and pensions, employee onboarding, training, and people data.

You will report into our Head of People and Culture who will work with you to identify trends, provide strategic direction, shape policy and act as a first point of escalation for any cases you may have to work through.

You will work alongside our talented Volunteering People Manager who provides key HR support to our volunteer community including building robust processes, handling any complaints or issues, managing volunteer engagement and supporting with Diversity, Equality and Inclusion.

 About you

We are seeking a passionate HR professional who has or is working towards a CIPD qualification (level 3- 5), or has the equivalent experience in human resources.

Knowledge of HRIS and payroll systems would be beneficial and experience with payroll would be preferable so that you are able to provide key support to our HR Assistant with this process.

A strong understanding of the Employee lifecycle and all aspects of HR, strong communication and interpersonal skills, ability to manage difficult conversations and conflict, and being friendly and approachable are all skills that we seek for this role.

What can we offer you?

• 24 ½ days annual leave + Bank Holidays
• Free CSSC Membership
• 90 minutes of wellbeing time, per week
• Flexible working (remote and office based)
• Excellent company pension schemes available
• Training and Development opportunities
• Access to Employee Assistance Programme
• Cycle to Work Scheme

About us:

We are a not-for-profit membership organisation with over 130,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organisation values are Passionate, Progressive, Supportive and Social.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Types: Permanent, Full-time

Salary: From £30,000.00 per year

Schedule:

• Monday to Friday (Hybrid, working within the office 3 days a week)

Ability to commute/relocate:

• High Wycombe: reliably commute or plan to relocate before starting work (required)

Job Title: Project Coordinator

Position Type: Paid

Reports to: Programme Manager

Based at: School Food Matters, The Bridge, 7b Parkshot, London TW9 2RD

Working Hours:  Five days a week, 9am-5pm

Salary: £35,700

Pension: School Food Matters matches pension contributions at 5% of pensionable earnings

Holiday: 31 days including bank holidays that fall on working days

Holidays must be taken during the school holidays

Contract: Temporary – Jan 25 to Aug 26

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

Job Purpose

· To manage an exciting, new programme in Southwark implementing a whole school approach (WSA) to food

· To promote, develop and deliver the programme across nurseries, primaries, secondaries and SEN schools in Southwark

· To ensure that the programme is delivered on time and on budget

Key Tasks include:

• Onboard and line-manage a Project Officer and volunteers to support delivery, providing training as required
• Conduct desk research to group schools and nurseries using a RAG rating, based on level of support required to achieve a WSA to food
• Create a detailed project plan for delivery
• Support with the development of resources and training packages for schools
• Work with an early years’ consultant to tailor resources and training to nursery settings

· Recruit schools to take part in the programme

· Build relationships with teachers, teaching assistants, cooks and senior leaders in schools to improve the food they offer their students

· Support schools to complete school food action plans and polices

· Deliver role-specific training to key staff in schools (training provided if necessary)

· Deliver in-person engagement sessions and online workshops to support schools to achieve their action plans

· Work closely with Southwark Council’s School Food Team to support their aims through the Southwark School Meals Transformation Programme

• Maintain an excellent relationship with Southwark Council, and support with written and verbal reports

· Manage the budget for the programme in collaboration with SFM’s Finance & HR Manager

· Collect data and maintain accurate records on Airtable relating to the programme

• Work closely with our Impact & Strategy Manager and Evaluation Officer to complete all monitoring and evaluation
• Gather content for our website and social media platforms
• Keep line manager updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

• Contribute to the smooth-running of SFM at this time of growth
• Maintain the ethos of the charity and positively promote our work at all times

· The Project Coordinator will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time.  Therefore, being flexible and approaching the job with an open and positive mindset is essential!

Person specification

Essential  

· Excellent administrative, organisational and motivational skills

· Experience of planning, managing, and delivering a programme within budget 

· Excellent attention to detail, and the ability to work to tight deadlines and prioritise workload 

· Experience of building relationships with partner organisations and individuals

· Clear and engaging communication skills, both written and oral

· Ability to work in a team, and seek help when needed

· Excellent IT skills including excel, word and email

· An interest in food education and children’s health

Desirable

· Experience of working for a charity or not for profit organisation

· Experience of working in education

· Experience of managing a team

Enquiries Officer

Full time, Fixed Term Contract – 9 months

£31,525 to £34,306 per annum plus pension, medical and dental insurance

25 days holiday (plus 3 additional days to be taken between Christmas and New Year)

4pm finish on Fridays

Central London location (Covent Garden) – hybrid working available after induction

REPORTS TO

Enquiries Team Leader

OVERVIEW

The Masonic Charitable Foundation is looking for an experienced adviser to join our frontline Advice, Support & Enquiries Team managing all enquiries via the advice line and electronic/mail channels. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Advisers are often the first point of contact with the MCF and play a key role in our grants process.

You will need excellent customer service skills, a high level of personal resilience, ability to quickly build a good rapport with callers and be a team player who is willing to support colleagues and prioritise the needs of the team. Previous experience in a comparable role is desirable.

Day to day responsibilities include answering calls and responding to emails from individuals and families for a range of support (including daily living costs, health and care and education), liaising with our Advice and Support Advisers and Visiting Volunteers, awarding grants for counselling and consultations and keeping the grants system up to date.

The team is based in our central London office on the edge of Covent Garden, with hybrid working available

Please note this job is subject to a basic DBS check.

MAIN DUTIES

· To answer calls and voicemails professionally and courteously, providing an excellent first impression of the charity

· To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately

· To accurately record details of enquiries on the grants system

· To process small grants to enable applicants to access medical consultations and Mental Health Assessments

· To signpost applicants to other sources of advice as appropriate

· To work effectively as part of the team, collaborating and supporting colleagues

· To act as the first point of contact and to build and maintain excellent working relationships with our Provincial contacts

PERSON SPECIFICATION

Essential

· Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation

· Excellent customer service skills

· Polite and calm telephone manner

· Ability to tailor communication to suit audience

· Ability to diffuse high-emotion calls

· Able to quickly establish rapport

· Strong written skills – ability to communicate in a clear and concise manner

· High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing

· Ability to work well under pressure

· Organisation and effectiveness

· Prioritisation

· Meeting deadlines

· Attention to detail

· Team working

· Ability and willingness to put the team first

· Supporting and collaborating with colleagues

· Build and maintain effective working relationships

· IT, particularly MS Office applications

Desirable

· Experience of working on an advice line, helpline, contact centre or similar

· Previous customer-facing role

· Working within an advisory role

· Experience of working alongside volunteers.

· Administration

HOW TO APPLY

Please submit both a CV and covering letter explaining why you are interested in the role and how you meet the person specification

Full time, permanent

About us

Practical Action is a change making organisation that works in unconventional ways. We put ingenious ideas to work so people in poverty can change their world.

We do things differently, so answers that start small can grow big – bringing people together in bold collaborations, using innovation and knowledge to build futures free from poverty and help shape a world that works better for everyone.

About the role

We are looking for a dynamic and proactive Global Learning and Development (L&D) Coordinator to join our vibrant, international team. In this exciting role, you will play a key part in shaping the learning journey for our employees across the globe, ensuring they have the tools, resources, and training needed to thrive in an ever-evolving world. You’ll have the opportunity to coordinate cutting-edge training programs, manage state-of-the-art digital learning platforms, and help drive the implementation of innovative L&D strategies that impact employees from different cultures and regions.

About you

This is a fantastic opportunity for someone with a passion for learning and a talent for digital technology to make a real difference. If you're detail-oriented, thrive in a fast-paced, global environment, and are excited about contributing to a culture of continuous development, then this is the role for you! You’ll collaborate with colleagues around the world, tackle diverse challenges, and help shape the future of learning and growth within our organisation.

Accountabilities

Training Coordination:

• Schedule, coordinate, and manage all internal and external training sessions.
• Liaise with internal stakeholders, external trainers, and venues to ensure smooth delivery of learning programs. In the room and virtual rooms
• Maintain and update training event calendars and records.

Digital Learning Management:

• Administer and manage digital learning platforms (e.g., LMS - Learning Management System), ensuring content is up-to-date and accessible.
• Troubleshoot issues related to digital learning tools, ensuring a seamless user experience.
• Support the creation and curation of digital learning content, including e-learning modules, videos, webinars, and virtual training sessions.

Learning Analytics & Reporting:

• Monitor and track learning and development progress using data analytics tools, providing regular reports on key metrics (e.g., participation, completion rates, learner feedback).
• Analyse learning data to identify trends, gaps, and opportunities for improvement in training programs.

Employee Development Support:

• Serve as a point of contact for employee learning and development queries.
• Provide guidance on learning paths and career development opportunities based on employee and organisational needs.
• Assist in the design and delivery of personal and professional development initiatives.

Digital Skills Development:

• Assist in the development and delivery of digital skills training, supporting employees in improving their proficiency in digital tools and software.
• Collaborate with IT and other departments to identify areas where additional digital skills training is required.
• Support the L&D Manager in managing the L&D budget, tracking expenditures and processing invoices.

Learning and Development Projects:

• Support the implementation of new learning initiatives and programs, ensuring alignment with organisational objectives.
• Participate in cross-functional projects that contribute to a culture of continuous learning.

PERSON SPECIFICATION

Qualifications, Knowledge, and Experience

Essential:

• Proven experience in a learning and development coordination role or a similar administrative position.
• Strong proficiency in digital tools and platforms, including Learning Management Systems (LMS), e-learning tools (e.g., Articulate, Adobe Captivate, Canva, Synthesis), and other digital collaboration tools (e.g., Microsoft Teams, Zoom).
• Excellent organisational and time-management skills with the ability to manage multiple tasks and priorities.
• Strong communication and interpersonal skills, capable of working with diverse stakeholders across the organisation.
• High attention to detail and ability to maintain accurate records and data.
• Ability to analyse data and present actionable insights.

Desirable:

• Familiarity with data analysis tools (e.g., Excel, Power BI) to generate L&D reports.
• Experience in developing and delivering training.
• CIPD qualification in Learning and Development or equivalent
• Skills, Abilities and Competences

Collaboration and Teamwork:

• Skilled in working within a global team, fostering collaboration across departments and regions.
• Ability to facilitate virtual teams and work with colleagues and partners globally in different time zones

Cultural Sensitivity and Inclusion:

• Strong competency in promoting inclusivity and ensuring training materials and delivery methods are culturally sensitive and accessible to all learners.

Organisational Agility:

• Ability to navigate and thrive within a fast-paced, global organisation, responding quickly to changing business needs and priorities.

Innovation in Learning Design:

• Ability to introduce innovative approaches to learning, such as incorporating mobile learning, social learning platforms, or AI-driven personalised learning pathways.

Attention to Detail:

• Ensuring accuracy and high standards in managing training records, tracking certifications, and preparing training-related reports.

Global Mindset:

• Understanding of global business environment, with sensitivity to cultural differences and regional learning needs.
• Ability to adapt learning products to the cultural context locally

Problem-Solving:

• Strong problem-solving ability to handle challenges such as differing regulatory requirements, regional variances in skills development, and access to learning platforms.

Time Management:

• Ability to manage time effectively, prioritising tasks and coordinating global projects that involve multiple stakeholders and time zones.

Continuous Improvement Focus:

• Passion for continuous learning and staying updated on global L&D best practices, tools, and emerging technologies.

APPLICATION INFORMATION

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

This will be a global role based either in the UK or in one of our country offices in Kenya, Rwanda, Senegal, Zimbabwe, Peru, Boliva, Nepal or Bangladesh.  The final salary and benefits for this role is dependent on the country of base and job market conditions.

The successful applicant must have the pre-existing right to both live and work in the country from which they will be based.  They must be in a commutable distance from one of our global offices, as the successful candidate would be expected to attend the office on regular occasions.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

Closing date for applications: 17th November 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Interviews: It is anticipated that interviews will take place in the week commencing 25th November 2024.

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. For more information, please visit our careers page. 

To apply please submit a copy of your CV (A4 No more than 2 pages) and send us a supporting statement that addresses person specification, Skills, Abilities and Competencies listed, and please make this no more than 2 A4 pages.

Debt Advisers (National Debtline)  

Birmingham / Hybrid

Salary: £35,189 per annum (inclusive of shift allowance) plus pension, 37 days annual leave and great benefits

Closing date for applications is 13th November 2024.

Stage one: telephone interviews will commence 4th November.

Stage two: formal interviews to take place at our Birmingham office from w/c 11th November. 

Start date: 3rd February 2025 

Can you help people through the cost of living crisis?

We are looking for exceptional new colleagues to join our great team at the Money Advice Trust and become debt advisers, to provide free debt advice to people contacting our National Debtline service by telephone. If you are self-motivated, have high resilience, able to problem solve, have outstanding customer-focused communication skills and you want to help people through the cost-of-living crisis and beyond, then the Debt Adviser is the role for you.

National Debtline is an award-winning free debt advice service run by the Money Advice Trust, an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

As a debt adviser you will provide advice, support, and money management help to people struggling with problem debt. This will include helping callers to form a budget, prioritise their debts and identify possible solutions, in compliance with Financial Conduct Authority (FCA) regulations. You will be required to fact find, analyse and work out solutions for the client.

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. Training and assessments are intense and there is a requirement to manage your own development during and outside working hours to stay up to date with new legislation in this arena. You will need initiative to research some of the finer technical points of debt advice. The calls we receive and productivity targets you need to achieve are challenging and you will be dealing with vulnerable clients daily who may be experiencing poor mental health or at risk of suicide.

Skill Requirements

• You will be an articulate communicator with the resilience to deal with a variety of callers, some of whom may be distressed or have suicidal thoughts, and you’ll balance this with empathy and the ability to build trust.

• The ability to fact find 

• Be able to problem solve 

• To quickly analyse complex situations to find the best solution.

• You will have ideally worked in a busy, target-driven environment before

• Ability to effectively manage a significant number of calls per day

• Strong administration skills, with the ability to plan and organise time and manage workload effectively ensuring deadlines are met.

• Possess a high level of IT proficiency, including Word, Excel, Outlook, Zoom, Teams, navigating around CRM databases

• Excellent attention to detail

• Non-judgemental and empathetic attitude towards people in debt. Able to deal compassionately with challenging situations. 

• Highly resilient, with the ability to work under pressure, whilst meeting productivity and quality targets.

• Experience in a telephony customer service role and giving telephone advice would be an advantage but not essential..

The role will commence 3rd February 2025. If you believe you can make a difference and want to be part of our great team, please click apply. 

You must be able to work a shift pattern between our service hours of 9.00am – 8.00pm with a one in five Saturday working rota (9.30 am – 1.00 pm). Shifts and Saturday work are subject to review and change. We also have part time roles available working a minimum of 27.5 hours per week. 

We offer full training and extensive support. Working hours during the initial training period will be 9am to 5pm, with the majority being mandatory on-site training days at our newly refurbished offices in Birmingham. After training you will move either to office / hybrid working - your choice.

You must be able to commit to training full time for the first 10 weeks of employment.

We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible.

In return it is an extremely rewarding role in a friendly, informal, and supportive environment with excellent salary and benefits.

• 29 days annual leave plus bank holidays

• A contributory pension scheme

• Hybrid working arrangement

• Generous Life Insurance

• Wellbeing days 

• Healthcare cash back scheme 

• Free on-site gym

• Enhanced maternity pay

• Long service awards

• Subsidised parking 

• Social events 

• Birthday voucher 

• Employee Assistance Programme 

In our commitment to non-biased recruitment, we request that you do not include your name or personal details on your supporting statement.

We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website.

We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve, and our vision is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and make the Money Advice Trust an employer of choice.

We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted. 

• In this role you will contribute to the development and launch of a new peer to peer support service for families at risk of, or experiencing mild perinatal mental health issues.
• You will process referrals received from partner organisations and arrange for the correct support (or signposting to other services) to be provided.
• You will work on a one to one basis with families, meeting with them weekly for up to 6 months to ensure they are receiving appropriate practical help and emotional support.
• Assist with the recruitment, training (initial and ongoing) and ongoing supervision of prospective volunteers.
• To represent Home-Start Croydon at external meetings relating to the support provided to families.
• Ensure accurate record keeping for all projects and activities.
• Support external communications about our work by creating content for our website and social media.

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the Team

2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Sunday 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: TBC