Occupational Therapy Activities Jobs

Our mission is to supports adults, young people and children living with long-term neurological conditions and/or neuro diversities to access specialist therapies, support, and information in a safe, supportive environment to help them improve their physical and mental well-being.

The Merlin Neuro Therapy Centre, located in mid-Cornwall, is a Cornish charity providing a place of support, therapy, information, and community for people living with a long-term neurological condition and/or those who are neurodiverse. We give financial assistance to our beneficiaries in the form of subsidised specialist therapies. Our purpose built, fully accessible Centre, opened in 2009 and offers physiotherapy; exercise classes; Ayres’ Sensory Integration (ASI) therapy (a discipline of Occupational Therapy), and oxygen therapy. The Primrose Hydrotherapy Pool facility, which was built in the grounds, opened in 2019, providing both individual and group hydrotherapy sessions. 

Living with a long-term health condition brings many challenges, not just for those diagnosed, but also for family members. Symptoms can affect physical, cognitive, emotional, and psychological health. For our clients who have sensory processing difficulties, due to being neurodivergent, everyday situations and relationships can be perplexing and taxing. 

Our main aims are to improve the health and well-being of our community; help people manage their symptoms and situations; and support their main care giver, often a family member. Services are delivered by a highly experienced team, with a broad range of skills and experience in delivering specialist therapies.

The Role

We are looking for a Community Fundraising Officer who has the key skills to help us raise vital income for our charity.  You will develop and deliver fundraising initiatives through partnerships with local groups, schools, associations and individuals.  This role will also involve delivering fundraising events. Organisation and creativity are essential skills for this role.  

Volunteers are at the heart of our charity, and it is essential our community volunteer base is grown and supported to ensure successful community fundraising in Cornwall. Being friendly, approachable and leading by example are key attributes to the success of this role. 

To devise, plan and support a strong and successful events programme to raise substantial income and awareness across Cornwall, attracting different sections of the community including family members and corporates. 

No day is ever the same but as one of our team you can be certain that each day, you’ll be making a real difference to the lives of people who are affected by neurological conditions.

About you 

• To raise and maximise fundraising within the Cornish community 

• Recruit, train and lead a community volunteer base who will be advocates for The Merlin Centre by promoting and fundraising for the charity.

• Attending group, school and community presentations/talks across the county to successfully communicate our charities mission. 

• Attending cheque presentations from individual and community fundraising efforts. 

• Research and identify new community fundraising and promotional activities that are appropriate for the Merlin Centre to take part in. 

• Support with all event planning for the Merlin Centre 

• To assist the Income Generation Team in delivering against their financial and non-financial targets as specified within the Income Generation strategy. 

• Be an outstanding advocate for the Merlin Neurotherapy Centre in line with the core values of the organisation.  

• To act as a spokesperson for the charity when required, including representing at external events as appropriate  

• Attend and support events run by the fundraising teams where required.  

• Gain and maintain in-depth knowledge and understanding of the charity’s work, priorities, future plans and act as a spokesperson for the Charity when required 

• Any other reasonable duties as required by your line manager. 

Desirable skills and experience

• Proven success in community fundraising 

• Experience in working or volunteering in a charity setting

• Leading a team 

• Confident speaker 

• Organised, efficient and able to manage workload effectively 

• Ability to work within a team but also comfortable lone working 

Additional 

• Driver's licence and access to a car is essential for this role to maximise our reach and availability to each community in Cornwall 

Bridewell's small, dedicated team of practitioners work alongside people affected by serious mental ill health to make progress in recovery. Working at the gardens provides the time, space, and emotional support for people to make positive changes and find hope in recovery.

“Bridewell gave me a purpose. It provided meaning in my life. It made me feel valued and useful.” 

“I’m still not sure what the future holds, but the main thing is I can see one now.”

An average day:

• Meet with staff and volunteers to plan the day and prepare the site
• Welcome people onsite, lead or support the setting of activities for the morning
• Lead a group in horticultural activities and meet people 121 for assessments or regular reviews
• Join the group of staff, volunteers and people accessing the service to stop for lunch
• Lead a group in horticultural activities and wrap up the day
• Debrief with staff and volunteers, write up notes and if needed contact referrers or other agencies before closing up the site.

About You

You’ll understand the community Bridewell supports, demonstrate empathy and knowledge of the challenges faced by people affected by serious mental health conditions.

You’ll have experience of working in a mental health setting and be open to new learning

You will have professional training and experience in occupational therapy, mental health, or social and therapeutic horticulture

Reflective practice and working collaboratively in a small team are second-nature to you, you accept everyone as they are and focus on strengths and solutions to make progress

You enjoy working outdoors (in all weathers!), you’re practical minded and have a strong interest in gardening and nature

This is a part time position, 21 hours per week over three days. The role will involve occasional weekend work to support public events including Bridewell’s Open Days. You will need your own transport and a full driving license.

We welcome applications from any candidate with relevant skills. If you are excited about this opportunity and want to find out more about the role please do not hesitate to contact us to find out more.

Pace is a ground-breaking charity which provides world class and highly specialist education and therapy services for children and young people with neurodisabilities, alongside support for their families.

Our overarching aim is to provide an ‘education for life’ which looks ahead to a child’s true potential in terms of independent functional access to learning and society.  Each child’s needs are different and this is reflected in their journey through Pace, but for each child we look to offer the greatest independence for the rest of their lives by maximising physical, communication, self-care and academic progress, giving them and their families/carers skills, strategies and a positive problem-solving outlook, ensuring they thrive beyond Pace.

Pace supports around 600 children and young people a year across the following services.

• Our independent, highly specialist, Ofsted-outstanding school, catering for children with cerebral palsy (CP) and other similar sensory motor disorders.
• Our Child & Family Therapy Service, providing advice, assessments and sessional therapy to children (aged 0-18) and support for families. Alongside CP and sensory motor disorders, our therapy service caters for children with a wider variety of needs, including autistic spectrum disorder, attention deficit hyperactivity disorder, social emotional and mental health challenges, behavioural challenges and school refusers. Our early intervention provision supports babies and toddlers (aged 0-3) known to have, or at high risk of a neurodiasbility.
• Our commissioned therapy services into local special schools, supports children and young people with specialist occupational therapy and physiotherapy.
• Free online advice and support is available via our digital hub.

In addition, we are committed to encouraging the development of best practice nationally – to promote the systemic change that will enhance the life potential of the thousands of children and young people with neurodisabilities across the UK.

As a Trusts and Foundations Manager you will be at the heart of our strategic vision. You will lead on building new and stewarding existing relationships to secure substantial funding from Trust and Foundations to support our core services, across Child and Family Therapy Services and the School. There will also be opportunities to support an upcoming capital appeal.

Position: Trusts and Foundations Manager

Reports to: Head of Income Generation

Location: Aylesbury, Buckinghamshire or Hybrid

Hours: Open to discussion about full-time (38 hrs per week), part-time, flexible working.

Salary: £40,000 FTE per annum

Contract: 2 Year Fixed Term

Annual leave: 25 days plus bank holidays, increases with length of service

Pension: company pension scheme with contribution of up to 4%

What you will be working on:

• You’ll secure significant income from a portfolio of Charitable Trusts and Foundations against agreed annual targets and in line with Pace strategy.
• You’ll proactively identify, develop and support relationships with Charitable Trusts and Foundations (including with their trustees and officers) and provide exceptional ongoing stewardship.
• You’ll collaborate with Pace Trustees and Patrons, the senior leadership team and cross-functional teams, including, Pace School, Child and Family Therapy Services, fundraising and marketing, to support funding applications, data collection/monitoring and impact reporting.
• You’ll adhere to the highest standards of fundraising best practice as set out in the Institute of Fundraising’s Codes of Practice and ensure that all activities comply fully with the relevant Data Protection and any other legislation.
• You’ll manage a Trusts and Foundations Fundraiser (currently on maternity leave) and deputise for the Head of Income Generation if appropriate.

This job is for you if:

• You identify with Pace values and have a genuine passion to improve the life chances of children with neurodisabilities and their families.
• You have demonstrable experience of securing up to six figure gifts from Charitable Trusts and Foundations and meeting income targets.
• You have experience of developing and implementing strategies, action plans, budgets and funding pipelines.
• You have worked successfully with a range of internal and external partners and stakeholders to achieve objectives.
• You have the ability to understand and convey complex information and communicate this clearly and concisely.
• You have excellent IT skills, including database management (ideally RaisersEdge/Nxt or a similar fundraising database).

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and a covering letter.

Pace is a safer recruitment employer. It means our recruitment process is designed to ensure staff and volunteers are suitable to work with children and young people. If invited to interview you will be asked to complete an application form.

Closing date: 21 Nov 2024, 17:00

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Facilities Coordinator

Are you passionate about creating welcoming, safe, and supportive spaces? Family Futures is seeking a proactive and detail-oriented Facilities Coordinator to help maintain our nurturing, therapeutic environment. As a key part of our team, you'll bring a friendly, can-do attitude, excellent organisational skills, and the flexibility to manage a diverse and busy workload. You will report to the Office Manager and together you'll play an essential role in ensuring our centre runs smoothly. If you’re a people-person with a love for helping others and keeping things running seamlessly, we’d love to hear from you!

At Family Futures our staff are all different as each staff member brings different lived experiences, unique ways of thinking and ideas to the team to provide an excellent service. This is one of our greatest strengths and enhances our agency’s culture. Family Futures actively encourages applications from qualified Black, Asian and minority ethnic groups as they are currently under-represented at our organisation.

We offer excellent staff development opportunities and a highly nurturing environment. We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is a menopause friendly employer.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm, and will require the successful applicant to undertake a standard DBS disclosure.

You will be a Mental Health Deputy Manager who is passionate about supporting MAC-UK’s objective of working collaboratively with young people, innovating services and systems and their approach to mental health, to address health and social inequalities. We aim to support services to be more accessible, flexible and responsive to excluded groups, and to change the systems that lead to and maintain inequality.  This role is ideal for someone who is  looking to apply their proven management and therapeutic skills alongside the area of social action. 

We are very excited to be part of a pilot service, new in England working as part of a consortium of four organisations, alongside Lambeth Council. This will be a residential support service for young people aged 16-24 years at risk of serious youth violence, who are already caught up in the criminal justice system and at high risk of remaining part of the system.  You will be working across three London properties alongside a large multi-agency staff team made up of experts by experience/profession in psychology and therapy; youth work; offending; education, training, and employment (ETE) and housing. The service will work creatively and holistically to enable young people to exit environments involving youth violence, identify and reach their goals and aspirations, move on successfully to appropriate independent living, and importantly to sustain this life.  Wherever possible staff and young people will co-produce what this service looks like and what activities the young people engage in.

The deadline for expressions of interest is Wednesday 20th November 2024 at 5pm. 

Stage 1 interviews will take place on Tuesday 10th December 2024 and Stage 2 interviews will take place on Tuesday 17th December 2024.

You will be a Youth and Wellbeing Practitioner or an Assistant Psychologist who is passionate about supporting MAC-UK’s objective of working collaboratively with young people, innovating services and systems and their approach to mental health, to address health and social inequalities. We aim to support services to be more accessible, flexible and responsive to excluded groups, and to change the systems that lead to and maintain inequality.  This role is ideal for someone who is looking to develop their skills in youth and community work and/or working towards a qualification (degree equivalent) in Youth Work, Social Work, Therapeutic Practice, Clinical/Educational/Forensic/Counselling Psychology.

We are very excited to be part of a pilot service, new in England working as part of a consortium of four organisations, alongside Lambeth Council. This will be a residential support service for young people aged 16-24 years at risk of serious youth violence, who are already caught up in the criminal justice system and at high risk of remaining part of the system.

You will be working in one of three London properties alongside a large multi-agency staff team made up of experts by experience/profession in psychology and therapy; youth work; offending; education, training, and employment (ETE) and housing. The service will work creatively and holistically to enable young people to exit environments involving youth violence, identify and reach their goals and aspirations, move on successfully to appropriate independent living, and importantly to sustain this life.  Wherever possible staff and young people will co-produce what this service looks like and what activities the young people engage in.  This is a great opportunity if you are interested in therapeutic practice, and developing or using your therapeutic skills alongside the area of social action. 

*Please note, if you are applying as an Assistant Psychologist, you must have an undergraduate degree in psychology as per the British Psychology Society guidelines.

The deadline for expressions of interest is Wednesday 20th November 2024 at 5pm.

Interviews will take place on Tuesday 3rd December 2024.

Senior Practitioner

Location: Lewisham

Salary: £30,350 – £43,675 per annum

Hours: Monday to Friday (9am until 5pm) Dependant on service needs.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Their vision is to break down the barriers that stop people getting the support they need to live a life they value. They tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

They have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year their services support around 125,000 people.

The Role

Are you a skilled leader with a passion for supporting young people and those affected by substance misuse? Insight Lewisham is seeking a Lead Practitioner to manage a dedicated team and deliver high-quality services to individuals and families in their community.

As Senior Practitioner your duties and responsibilities will include but not be limited too:

• Oversee day-to-day service delivery within your specialist area, ensuring quality and performance targets (KPIs) are met.
• Manage and mentor a team of Recovery Coordinators and Support Workers, providing regular supervision, training, and development.
• Lead the delivery of services that meet local needs, including harm reduction, evidence-based interventions (e.g., Motivational Interviewing, CBT, PSIs), and holistic recovery planning.
• Manage a small caseload (10-15 Young People), conducting comprehensive assessments, risk management, and family involvement in recovery where appropriate.
• Ensure accessibility of services, especially for underrepresented groups, and work with service users to shape future service improvements.
• Deputise for the Service Manager when needed and contribute to strategic planning and corporate activities.

What They’re Looking For:

• Proven leadership experience, ideally in substance misuse, health and social care, or related fields.
• Strong skills in assessment, risk management, and implementing recovery plans.
• Experience delivering 1:1 and group interventions, with knowledge of best practice frameworks (NICE, Care Quality Commission).
• Proficient in Microsoft Office and data analysis to support continuous service improvement.
• Commitment to safeguarding, professional development, and delivering services that reduce harm to individuals and communities.

Why Join Them?

• Be part of a forward-thinking, supportive team dedicated to making a real difference.
• Opportunities for ongoing professional development and career growth.
• Work in a flexible, dynamic environment where you can influence service delivery and innovation.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please proceed through the following link to be redirected to their website to complete your application.

You will have an understanding of working within substance misuse field and associated health and social issues, and  preferably also have experience of working with adults in an addictions or social care setting.  We are seeking candidates with a professional qualification in health/social care, youth or community work or direct experience of delivering family focused interventions. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Family Practitioner. 

Right now, we’re looking for someone like you to join our specialist substance misuse family safeguarding team in Derby who specialises in reducing the harms caused to children and families as a result of parental substance misuse whilst improving parenting ability and family functioning to reduce family breakdown. 

Aquarius work with families and young people across a range of home and community settings supporting parents to build insight into the impact of parental substance misuse whilst developing safety and risk management strategies to minimise risk to the wider family.

Your challenge? To support and deliver substance misuse and safeguarding focused interventions with substance using parents through 1:1 support, group facilitation and employing an multi-agency approach alongside voluntary and statutory agencies involved in family support. 

Aquarius has a well embedded family service with a think family approach being utilised across the city of Derby We are looking for an enthusiastic and dynamic person to help deliver this service and expand the family support options to support families in Derby with the aim of improving outcomes for all family members affected by parental substance misuse. 

An energetic and confident self-starter, you will need a passion for working with families supported by a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings.  You will have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office. 

This is a permanent part-time role requiring the post holder to work 22.5 per week. Working days can be negotiated as part of interview process.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.

Housing Officer

Hours: Full-time, 35 hours per week
Contract: 12 Months
Salary: £24,337 per annum
Responsible to: Housing Operations Lead
Location:Option to work from the office in Chorley or a mix of home and office working. As this role requires extensive travel to multiple locations in Lancashire, a full driver’s license and access to transport is required.

Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?

We’re looking for a capable and caring person to join Lancashire Mind’s existing Housing Team. Under the direction of the Housing Operations Lead, you will manage a caseload of tenants with enduring mental health conditions, living in properties which are managed by Lancashire Mind.

Via home visits, you will work with each tenant to agree a support plan to enable them to maintain their tenancy and move towards independent living.

You will build strong working relationships with local services to ensure a coordinated approach to supporting tenants, whilst at the same time developing and maintaining good working relationships with other local services and organisations that provide support services to tenants.

You will complete and update records of interactions with tenants on the internal database and input data accurately onto monitoring spreadsheets.

To succeed in the role, you will need excellent communication skills, be IT literate, and able to establish relationships based on trust with different people.

You will be flexible and adaptable with excellent time management and organisational skills. This is an exciting time as Lancashire Mind is growing and we want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible.

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and New Year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ - Lancashire Mind wellbeing survey, March 2024.

Please note: This post is subject to an enhanced DBS check.

Deadline for applications 9am on Monday 25th of November

Interview date: Thursday 5th of December

Senior Individual Giving Officer

Salary £30,000 - £34,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days ((we welcome flexible working requests)

Base Hybrid working for the foreseeable future with regular attendance at least two days a week at one of our locations:

o Pears Building, Pond Street, London, NW3 2PP

o Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

o Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

To apply for this post, send your:

- CV (please include your last employer and dates of employment)

- Cover letter please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 11th November 2024 12 noon.

Interview date: Tuesday 26th November 2024

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

- You must be eligible to work in the UK

The role

The Senior individual giving officer will report to the Senior individual giving manager.

Principal accountabilities / responsibilities

Fundraising

· Support fundraising activity across a wide range of programmes, including individual giving, legacy, in-memory and events fundraising

· Plan, execute, monitor and report on individual giving and legacy appeals, leading project groups with the support of the Senior Individual Giving Manager

· Optimise retention and increase supporter lifetime value through development of channel specific and donor-led effective welcome journeys,  and seamless supporter journeys.

· Use strong creative and copywriting skills to produce stand-out communications that elicit an emotional response and successfully solicit income

· In collaboration with the database team, analyse response data and feedback and use this to propose campaign optimisations and future campaign recommendations

· Manage and monitor own campaign budgets and results, reforecasting and providing detailed commentary and analysis

· Collaborate with internal stakeholders and external suppliers to ensure activity is delivered to agreed plans, budgets and deadlines

· Ensure individual giving integrates with the wider organisational calendar and that supporter communications support and align with key activities and goals

· Use our active channels to grow our lists and opt-in rates, increasing touchpoints with our supporters

· Oversee a testing programme for appeals and digital activity, constantly iterating and optimising to refine creative and segmentation over time,  sharing insight with the wider organisation to improve knowledge

· Conduct competitor analysis to learn and identify opportunities

· Manage working relationships with a range of external suppliers to fulfil our varied programme – including print, creative, face to face and postal agencies.

Charity systems and compliance

· Keep abreast of fundraising sector trends and how they can be applied to our work

· Adhere to all charity standards, policies and procedures

· Maintain a strong working knowledge of fundraising regulation

· Comply with the data protection regulations, ensuring that information on donors remains confidential.

Personal development and working relationships

· Build relationships across the charity and the Royal Free London, enabling own work and engaging with internal and external stakeholders to identify opportunities

· Take time for personal development, contribute to learning and ideas for the wider team

· Contribute to the charity’s strategic direction, a performance-driven culture, and good practice

· Deputise for the Senior Individual Giving Manager as appropriate

PERSON SPECIFICATION
Qualifications

No specific qualifications are required for this role.

Experience

 Essential

· Not-for-profit fundraising experience

· An understanding of Individual Giving practices and techniques

· Project management experience

· Using data insight to inform marketing tactics

· Individual Giving/direct marketing experience managing offline and online appeals

Desirable

· Email platform experience eg, DotDigital/MailChimp

· Financial budgeting experience

· Raisers Edge or similar CRM system experience

Skills and Knowledge

· Autonomous worker with outstanding organisation and project management skills

· Excellent interpersonal skills and ability to proactively build relationships

· Strong literacy skills with an excellent eye for detail

· Highly numerate with the ability to analyse large data

· Building supportive and trusting relationships

· Excellent communication skills both verbally and written

· Ability to contribute to a collaborative and agile team, enabling others to learn, deliver and celebrate successes

This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

 Benefits

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Fundraising department

Our dynamic fundraising department generated over £4 m in 22/23, and we are now preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals. 

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives: 

· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within Public Fundraising, with their work underpinning and supporting the entire department. 

• Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025. 

We are recruiting 2 roles, 1 will be based at the Royal London Hospital and 1 will be based at the Homerton Hospital.

As a Carers Hospital Support Co-Ordinator, you will play a pivotal role in identifying and supporting carers who’s relative, friend or neighbour is in hospital or receiving treatment at either the Royal London Hospital or the Homerton Hospital. You will be responsible for coordinating vital services, offering guidance, and creating a supportive environment to help carers cope with the challenges they may face whilst their cared-for is in hospital. 

Responsibilities: 

• Identification and Support: Proactively identify carers of patients admitted to, either the Royal London Hospital in Whitechapel or the Homerton Hospital in Hackney, and provide them with tailored support, ensuring their well-being is prioritised. 

• Information and Guidance: Offer information about available hospital resources, support services, and community networks to assist carers effectively. 

• Communication Liaison: Facilitate communication between clinical staff and carers, ensuring they are kept informed about the patient's condition, treatment plan, and discharge process. 

• Emotional Support: Provide compassionate emotional support to carers, listening to their concerns and offering a caring presence during difficult times. 

• Training and Education: Organise workshops and peer support groups to equip carers with essential skills for their caregiving role. 

• Advocacy: Advocate for carers' needs and rights within the hospital setting, ensuring their voices are heard and respected. 

We are looking for a Resident Liaison & Occupancy Lead to join our Central Services team. This role will support the Homes with maintaining occupancy levels, managing the moving in process for individuals requiring our services, assessing financial needs, negotiating contracts and ensuring compliance with regulatory standards.

You will be working with highly skilled and motivated teams with a mission to support veterans and their families. This role will be crucial in fostering connections and enhancing the quality of life for both residents and their families. You should have the ability to work autonomously and with our dedicated teams.

We prioritise the growth and education of our team with a comprehensive training and support programme. We also offer excellent benefits.

Job description

• The Resident Liaison and Occupancy (RLO) Lead will be responsible for managing the full enquiry process for individuals requiring our services, providing excellent levels of customer care. They will ensure a warm and receptive experience for veterans and their partners with our Homes, assist them with their individual financial needs assessments, help coordinate the moving in process, negotiate contracts, and ensure compliance with regulatory standards.

• The RLO Lead will work closely with beneficiaries and their families across all our Homes, as well as local authorities and social workers to ensure that veterans and their partners can access the services and environments that best meet their needs.

Assessment and access to services

• Coordinate and manage the enquiry and moving in process to our Homes from first points of contact or referral to admission, ensuring a smooth transition for veterans and their partners.

• Conduct comprehensive assessments of individuals’ needs in collaboration with our Homes, social workers and healthcare professionals.

• Identify suitable services and support according to our criteria that align with assessed needs, preferences, and best interests of the individuals.

Liaison and coordination

• Act as a primary point of contact for our Homes, social workers, families, and other stakeholders.

• Provide guidance and support to veterans and their families throughout the moving in journey, or where they require support from other services.

• Provide a positive customer experience, helping to facilitate communication and collaboration among all parties involved with the moving in process.

• Work in collaboration with the Marcomms teams to input effective data to relevant analysis.

Contract management

• Negotiate and manage resident agreements with Home Managers, local authorities, residents and families, ensuring cost-effective and high-quality service delivery.

• Monitor relationships and communication with local authorities, community teams and hospital discharge teams addressing any issues or discrepancies in a timely manner.

• Monitor the ratio of self-funders to local authority residents and liaise with the Financial Controller to report their occupancy status.

Quality assurance and compliance

• Ensure that all admissions comply with regulatory standards, our policies, and best practices.

• Conduct regular reviews and audits of the assessment and admissions of new residents into our Homes to maintain high standards of satisfaction.

• Address any concerns or complaints regarding admissions and take appropriate action to resolve issues.

Data management and reporting

• Maintain accurate and up-to-date records of all enquiries, admissions, assessments, and contracts using Found (our occupancy database).

• Prepare regular reports on occupancy activity, outcomes, and performance metrics liaising effectively with the Marcomms team

• Utilise data to identify trends, inform decision-making, and improve service delivery.
• Undertake any other duties as required and consistent with the nature of the role as determined by your manager.

Supporter Care Officer (fundraising)

Hours of work 37.5 hours a week over five days

Base Hybrid working with regular attendance at least two days a week (at least one of which is to be at the Pears Building) at one of our locations:

o Pears Building, Pond Street, London, NW3 2PP

o Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

o Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

Excellent supporter care is vital to our relationship with our community of current and potential donors, event participants and legacy pledgers. This role will lead on ensuring that supporters have a great experience with the Royal Free Charity, combining front-facing supporter stewardship with further developing and enhancing office processes in collaboration with our database team. We expect the postholder to proactively suggest and make improvements, keeping the supporter at the core of all we do.

Responsibilities

Supporter stewardship

· Act as first point of contact for any fundraising enquiries through email, post and phone, providing an excellent supporter experience

· Deliver high quality outbound supporter care calls, emails and post, including ongoing stewardship of your own cohort of supporters

· Support the IG team to deliver excellent Legacy and In Memory donor stewardship, including managing the Legacies inbox and supporting In Memory donors with fundraising queries

Office processes

• Develop and manage office volunteering opportunities, identifying needs and working with the volunteer team to recruit and train office volunteers

· Process telephone donations and delivering a personalised thanking process

· Deliver training across the team as required on donation processing

• Work with database team to oversee processing of postal correspondence, including updating supporter records as required.
• Oversee thanking processes for ad hoc donations and major appeal activity in collaboration with database team. Ensure that high standards are maintained, templates are kept updated and that processes are regularly reviewed.
• Manage collection tins/buckets distribution and processing
• Support the database team in the management of third party fundraising platforms

· Stock checking of fundraising stationery and materials

• Development and distribution of regular team bulletin

Supporting key strategic projects

· Support the smooth running of the RFC’s ambassador programme, including developing regular bulletins and offering marketing support

· Support fundraising appeal activity, including quality monitoring of third party agency donor calls, logistical support for our face to face programme, and monitoring stock of materials.

· Support the development of our corporate fundraising, by helping with research on opportunities, application screening, and developing applications for local small corporate funds.

Other

· Build relationships across the charity and the Royal Free London NHS Foundation Trust to enable own work and engage with internal and external stakeholders to identify opportunities for supporter engagement

· Actively pursue personal development, contributing learnings and ideas to the wider team

· Maintain up to date knowledge of sector trends and how they might be applied to our work

Qualifications

No specific qualifications are required for this role.

Experience

Desirable

· Experience of working in a fundraising environment

· Experience of working in a customer focused environment

• Experience of relationship development
• Working knowledge of data protection and fundraising regulations

Skills and Knowledge

• Strong IT skills, proficient in using Microsoft Word, PowerPoint and Excel
• Excellent numeracy, literacy and administrative skills

· Ability to build and maintain relationships cross-departmentally and with external suppliers

· Ability to work methodically with excellent attention to detail

· Able to deal with sensitive information in a confidential and professional manner

· Effective negotiation skills

· Ability to problem-solve, make recommendations, and implement solutions

• The ability to manage and juggle a large workload whilst maintaining an excellent service level to internal & external stakeholders

This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

Fundraising department

Our dynamic fundraising department are preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

• Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database team and supporter care sit within Public Fundraising, with their work underpinning and supporting the entire department.
• Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.

BENEFITS

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.