Night Supported Housing Assistant Jobs in Schools

The Historic Dockyard Chatham, the best preserved of all Georgian dockyards, is the world’s most complete dockyard of the Age of Sail.  Today, The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate.  A vitally significant historic estate delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.

As a registered charity that employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community.  Our culture strives for excellence across the board and our team are hugely passionate and engaged in all aspects of our work.  From historic building preservation through the diverse re-use of our historic estate, to engaging the widest possible audiences in learning about the significance and history of the former Royal Dockyard; The Historic Dockyard Chatham is a workplace like no other.

The Role

This is a new and exciting opportunity to work within a heritage organisation that plays a unique role in preserving and sharing history. You’ll be part of a team that values collaboration and provides a supportive environment for professional growth, contributing to highly meaningful work in an inspiring setting.

We are seeking a extremely organised and professional Executive and Governance Assistant to support the Chief Executive, Chairman, and the governance of the Trust and its subsidiaries.

This position is central to the efficient organisation of the Chief Executive and Chairman’s offices. You will manage diaries, prioritise incoming messages, draft correspondence, and prepare key documentation to ensure the smooth running of daily operations.

You will also play a vital role as Company Secretary, supporting governance activities, including organising meetings, maintaining accurate records, and ensuring effective administration for the Trust and its subsidiaries. 

About You

You will have strong organisational and time management skills.  Attention to detail and the ability to maintain discretion and confidentiality are essential for success in this role.  A professional and proactive approach to problem-solving and demonstrable confidence in managing competing priorities and meeting deadlines.  Governance experience in a charity or public body is key to this role. 

Glass Door Homeless Charity

London, Hybrid Home / Office  ( office in Fulham)  

£42,000 - £45,000 pa (depending on experience)

Full-time Permanent with 6 months’ probation

Are you an ambitious and passionate fundraiser seeking your next exciting challenge? We’re on the hunt for a Senior Fundraising Manager (Philanthropy)  to join our talented team. As part of an amazing organisation that truly values its people, you’ll have the opportunity to leverage your expertise in securing transformational support from major donors while championing an organisation that delivers crucial front line services to those experiencing or at risk of experiencing homelessness. We’re looking for someone who not only brings a proven track record in cultivating impactful donor relationships but also shares our enthusiasm and commitment to our mission. If you’re driven, energetic, and ready to make a tangible impact while working in a supportive environment, we’d love to hear from you!

Role Overview

As the Senior Fundraising Manager (Philanthropy) , you will play a pivotal role in driving our income growth strategy. You will manage a talented team, including the Corporate Fundraising Manager and Finance Assistant, while leading and growing our major donor income stream and overseeing our annual appeals programme.  This includes cultivating relationships, identifying new donor groups, and creating effective strategies to increase income from major donors, volunteers, and regular givers. You will also collaborate with trustees to leverage their networks for enhanced cultivation and solicitation opportunities.

Key Responsibilities

1. Major Donor Programme Development

• Develop and implement a cultivation strategy for major donors
• Identify new major donor groups and design a discovery, marketing, and cultivation plan to expand the donor base.
• Create tailored proposals and impactful engagement opportunities for major donors.

2. Annual fundraising appeals programme

• Oversee the development of our annual appeals programme  

3. Volunteer Donor Engagement

• Design and execute a volunteer cultivation strategy
• Build a pipeline of volunteer donors with personalised stewardship plans.

4. Donor Journey Optimisation

• Review and refresh the existing donor journey for major donors
• Enhance the regular giver donor journey with strategies to encourage increased giving

5. Trustee Network Engagement

• Create a plan for trustees to actively support cultivation efforts for major donors, volunteer donors, and new donor groups

6. Team Management and Leadership

• Lead and support the Corporate Fundraising Manager and Finance Assistant, setting clear objectives and providing professional development opportunities.
• Foster a collaborative and results-driven team culture.
• Oversee income targets and monitor fundraising progress across key areas.

7. Reporting and Evaluation

• Regularly evaluate and report on the effectiveness of fundraising strategies.
• Use data-driven insights to adapt strategies and identify new opportunities for growth.

Essential Experience

• Proven experience in major donor fundraising with a proven track record of growing income and securing 5/6 figure donations
• Strong skills in relationship building, stewardship, and donor engagement.
• Experience managing and developing a team to achieve ambitious goals.
• Ability to work effectively with trustees and senior stakeholders to leverage networks and drive income.
• Exceptional organisational and project management skills
• Strong analytical skills with the ability to evaluate fundraising performance and adapt strategies.

Personal Attributes

• A strategic thinker with the ability to innovate and inspire.
• Proactive, results-oriented, and committed to achieving ambitious targets.
• Empathetic and donor-centered, with a genuine passion for building meaningful relationships.
• A collaborative team player with excellent interpersonal skills.

Benefits

• Flexible working, Professional development opportunities, Pension, Healthcare, Holiday allowance (26 days rising to 30 per annum), Blue Light Card.
• The opportunity to make a significant impact in a growing and ambitious organisation.

Assistant Evening Domestic Abuse Worker

Rochdale

Perm

£10, 347 plus £55 per sleep

Part time - 16.33 hour per week on a 3-week rolling rota basis

Our client

Morgan Hunt is working with a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness, and young parents across the of Northwest England. Improving the safety and life opportunities of the people who use their services and supporting them in their recovery. They support the people they work with to overcome the experiences they have had, empowering them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term.

We are currently recruiting for an Evening / Night Assistant Domestic Abuse Support Workers to join the team on a permanent basis following the successful acquisition of a new Refuge service in Rochdale. This is part time role, working 16.33 hours per week on a 3 week rolling rota basis.

The role - Assistant Evening Domestic Abuse Worker

• To accept new referrals and complete move in procedures for new clients, including supporting flat turnarounds, cleaning, and re-stock to ensure there is no delay in accommodation any referral.
• Ensure the upkeep and security of the building and take responsibility for any cash and equipment.
• Maintaining an understanding and awareness of and adhering to all support plans and risk assessments and to update the Domestic Abuse Support Worker (DASW) of changes to risk or incidents.
• To provide feedback to the DASW regarding tenant's SMART plans and aims achieved, recorded documentation on client database.
• To complete risk assessments for activities both 1-1 and group work, incorporating safety planning, reviewing on a regular basis.
• To work with clients and other staff to devise an annual plan for client involvement, to actively engage the individuals and families within the Rochdale DA safe accommodation service, promoting lived experience involvement in service delivery and improvement.
• Facilitate evening group work and promote, monitor and evaluate involvement sessions in conjunction with the people using services.
• To work in-line with the project's budget, adhering to financial policies and procedures.
• To monitor the security and safety of the premises on an ongoing basis, including CCTV, front door entry system and alarm system.
• To be responsible and accountable for the efficient recording, storing and maintaining of client records including contact notes, correspondence, incident reporting, handovers, risk updates and outcomes achieved.
• Record and manage any anti-social behaviour or neighbour nuisance and respond appropriately according to escalation procedure.
• Address any instances of non-engagement or perceived obstacles to support via a trauma informed approach.
• To actively promote the service and the organisation.
• To ensure GDPR, confidentiality and professional boundaries are upheld in all aspects of daily practice.

The candidate

• Relevant qualification in Domestic Abuse / IDVA / ISVA or equivalent diploma / degree / NVQ 3 or equivalent work level experience and the willingness to achieve a level 3 qualification.
• An extensive understanding of individuals and families who have or are experiencing domestic abuse.
• Knowledge of working a spart of a team, working on own initiative and managing time effectively.
• Ability and knowledge of planning, promoting, or delivering group work sessions with evaluation.
• Knowledge of providing support on agreed outcomes of assessment support plans.
• Knowledge of assessing and implementing risk assessments, including DASH Ric.
• Knowledge of the impact of multiple disadvantages, complex support needs and homelessness.
• Knowledge of welfare benefits and relative legislation.
• Knowledge of health and safety and lone working.

Benefits

• Auto enrolment pension plan which all employees are enrolling after 3-month probationary period.
• Health plan for all employees after completion of successful probationary period including free eye testing, access to counselling and reduced gym membership.
• Bike to work scheme
• Salary sacrifice tech scheme including all products from Currys.
• Christmas saving scheme - save January - November.

If you feel you meet the above criteria and are looking for a new opportunity, please apply today or contact me on 0161 838 3616.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.

With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.

The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs.

Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property.

Primary Responsibilities:

Operational Management

House Based Operation

• Have oversight of the House based visitor operation, supporting the AVEM to ensure;
  • the consistency of visit for all guests
  • presentation standards are exemplary throughout and meet brand guidelines
  • compliance throughout the operation
  • engagement of staff and volunteers with the purpose of their roles and environment
  • visitor feedback is recorded and reviewed, escalating where appropriate
• Create operational House planning document, updating regularly following operational changes
• Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary 
• Actively support AVEM in operational delivery of house opening and tours programme
• Act as a Fire Warden for the property during opening hours
• Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary

Tours and Walks Operation

• Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers
• Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events
• Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces
• Conduct informative briefings for staff and volunteer teams ahead of tours and walks
• In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation
• In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams
• Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme
• Prepare ticketing set-up for house-based activity and paid for tours in a timely manner
• Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements
• Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer
• Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team
• Grow and develop the public programme, with particular reference to accessible and income generating programming
• Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement
• Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors
• Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging
• Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme

People Management

• Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities
• Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams
• Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM
• Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey
• Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a ‘one team’ approach
• Develop a culture of “exceptional service, every time, for everyone” throughout the team and be a role model of best practice
• Motivate teams to be inspired by, engage with, and safely manage historic surroundings  - demonstrating a particular interest in the house, its history and collections
• Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets
• Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews
• Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme – developing a strategy to grow the volunteer offer and adopt sector best practice
• Support the VE management team in performance managing shared permanent staffing teams
• In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place
• In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary
• Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams
• Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management

Developing Best Practice

• Working closely with the HVE, contribute to the Visitor Experience departmental strategy
• Use experience to look holistically at house-based operation, providing a strategy for implementing best practice:
  • Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets
  • Professional development of staff team members, providing opportunities to maximise skills and experience, train further in role specific areas and opportunities to progress within the department
  • Build on the development of house-based volunteer roles, expanding the visitor engagement focus and attracting and retaining diverse volunteer
  • Ensure scope for AVEM to be involved in all of the above strategic planning
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences
• Use experience to further develop visitor engagement programming, providing a strategy for implementing industry leading tours and experiences:
  • Research and identify audience preferences
  • Looking broadly, research and identify sector leading experiences
  • Working with the Collections and Private Events departments, take an holistic approach to developing a guide recruitment and training programme
  • Further develop existing tours programming, recruiting, training and monitoring the performance of guides/volunteers
  • Support the delivery of grounds based accessible tours and programming i.e. garden and buggy led tours
• Working closely with the HVE and Volunteering department, recruit, train and support talented and enthusiastic staff and volunteers who will deliver our public tours and walks programme and expand and develop a year-round integrated Visitor Experience volunteering offer
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences

Budgetary & Risk Management

• Working with the Head of Visitor Experience, you will manage relevant departmental staffing and operational budgets and contribute to the financial planning process
• Management of the house-based staffing budgets as agreed with HVE
• Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor facing access initiatives
• Working closely with the Health and Safety Manager to proactively ensure that all health and safety procedures are consistently adhered to across the site and sufficient training is delivered to FOH teams
• Create departmental risk assessments and method statements, ensuring they are regularly reviewed
• Support in the delivery of emergency and evacuation training for Visitor Experience and other teams where appropriate

Providing Operational Cover for the Visitor Experience Management Team

• Deputising for the HVE in their absence
• Attend key operational meetings providing feedback to the wider Visitor Experience team on upcoming events, and chair the appropriate meetings in the Head of Visitor Experience’s absence
• To provide operational coverage for the VE management team, deputising for the Visitor Operations Manager during periods where the House is closed, to provide adequate supervisory cover for all aspects of the visitor operation
• To act as a second duty manager at large events, responsible for an agreed area of the site and making necessary operational decisions
• Provide operational duty management cover in the absence of the Assistant Visitor Experience Manager

Other Duties & Responsibilities

• Act as a First Aider for Waddesdon staff, volunteers and visitors, (refresher and renewal training will be provided)
• Act as a Fire Marshall (training provided)
• To train as a “White Hat” as part of the Waddesdon Disaster Response Team, and potentially take a leadership role in the event of a major incident
• Work “front line” at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required
• To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required
• Co-ordinate and participate in regular Visitor Experience staff and volunteer feedback sessions
• Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care
• Record any accidents or near-misses, working closely with the Health & Safety Manager
• Record and process hours for seasonal payroll
• Record volunteering hours and actively participate in the My Volunteering database
• Keep abreast of latest developments in the heritage/museum sector
• Carry out any other reasonable task as requested by the Head of Visitor Experience

Skills, Experience and Qualities

• 3-5 years’ operational and line management experience in a fast-paced visitor facing role, preferably within the heritage/museum sector 
• An accomplished and experienced line manager with an empowering style, and motivational skills including coaching, team development and effective communication
• Proven experience and passion for delivering a culture of exceptional visitor experience and engagement activities
• Genuine desire to work in a varied operational role, using experience to contribute to departmental strategy
• Ability to manage time effectively and efficiently, across project management and daily operations, being visible and providing support to the team, whilst progressing and implementing departmental planning
• Extensive knowledge of best practice and trends within the museum/heritage/visitor attraction sector, with experience of analysing current practices and developing and delivering operational change
• Excellent people and communication skills, building relationships with internal and external stakeholders as well as the ability to balance complex stakeholder interests
• Experience of working with and managing volunteers, understanding the different approach needed to reward, recognise and motivate volunteers
• Sound understanding of collection care/conservation strategies and techniques
• Ability to remain calm and confident under pressure, using sound operational judgement to resolve issues, with experience of coaching others to attain similar confidence
• Proven experience of managing staffing levels and rostering to deliver high levels of visitor satisfaction and meet all compliance requirements in line with agreed budgets
• Excellent written and interpersonal skills, including some public presentation or guiding experience
• Organized and efficient approach with excellent attention to detail, and demonstrable experience of coaching others to adopt the same approach
• Experience of devising and delivering in-house training
• Some experience of budgetary management and commercial awareness
• Experience of duty and incident management, leading emergency procedures in a public environment whilst remaining calm and confident under pressure
• Practical working knowledge of Health & Safety and security legislation and it’s implementation in a visitor focused environment
• Excellent IT skills, particularly around Microsoft Office, with some use of POS and ticketing platforms
• A keen interest in heritage, arts management and the outdoors, with a particular reference to decorative arts and historic gardens
• Full driving license

This role will be subject to DBS clearance.

Permanent, part-time position (24 hours per week)
circa. £40,355 per annum, plus benefits

Your genuine passion for developing others and your commitment to fostering a learning culture is exactly why we’re seeking you to be our new Learning and Development Manager. Come and join our team at this exciting time of growth.

At Sadler’s Wells everyone is welcome.

The new role of Learning and Development (L&D) Manager will help to instil the importance of personal and professional development and expand the learning culture in our organisation.

You will work with the Director of People and Inclusion to create and deliver a L&D strategy to enhance the skills and colleague experience for our workforce and talent pipeline. 

You’ll have the chance to exercise your coaching skills, design and deliver workshops and will play a vital role in driving our line managers development programme.

We’re a supportive and hardworking team, working on a variety of projects. We have a ‘smarter working’ approach and encourage both on-site and remote working. Sadler’s Wells benefits include: 

• Employee Assistance Programme 
• Complimentary tickets and discounts 
• Enhanced holiday and time off in lieu policy 
• Additional pay for parental and family leave subject to eligibility

We welcome all applications by 11:59pm BST on Monday 13 January 2025. Interviews will be held towards the end of January 2025.

For more information, please go to the following link - https://sadl.rs/3ZAkTWc

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler’s Wells is a PiPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment