National Support Manager Jobs

Are you passionate about making a real difference in people’s lives and address health inequalities?
Do you want to play a pivotal role in empowering individuals to take control of their health and wellbeing? If you're a motivated, compassionate individual with a knack for building connections and promoting positive life changes, this could be the perfect opportunity for you!

We’re excited to announce a fantastic opportunity to join our dynamic team in Southwest London. You’ll be helping to launch and shape an innovative Health and Wellbeing Coaching & Social Prescribing Service based at St Georges Hospital within the Red Cell Pain Management & Psychology department and you will be employed by Merton Connected - Merton Social Prescribing. In this role, you will be at the heart of a life-changing initiative, working with patients affected by sickle cell disease and thalassemia. You’ll be helping them connect to vital community services, manage their health, and reduce isolation.

About the Role:

As a Health & Wellbeing Coach and Social Prescriber, you will:

• Use your coaching skills to support patients in developing self-management strategies, achieving personal goals, abd improving their physical, mental and social health
• Help reduce clinical workload by linking patients with local non-clinical services such as social activities, education, housing, employment support, and more.
• Collaborate with multi-disciplinary teams and local agencies to build a robust referral network, ensuring patients have access to comprehensive support.
• Play a vital role in promoting the benefits of social prescribing and coaching to both clinical staff and patients, fostering a personalised care approach.

You’ll be joining a team committed to making lasting improvements in health and social outcomes, helping patients regain control of their lives, and offering support that goes beyond traditional medical treatment.

Key Responsibilities:

• Engage with individuals living with long-term health conditions and connect them with community-based services that address their holistic needs.
• Offer one-on-one coaching sessions, helping patients identify goals and build self-confidence in managing their health and wellbeing.
• Collaborate with local voluntary, social care, and health services to ensure a seamless patient experience.
• Promote awareness of the social determinants of health, such as housing, employment, and social isolation, and help patients overcome these barriers.
• Maintain accurate records of interactions and service delivery to contribute to evaluation and reporting.

What We Offer:

• The opportunity to be part of an innovative, growing service that has celebrated its 7th year of transforming lives in the Merton area.
• The chance to work with an inspiring, supportive team and a variety of partners across statutory, voluntary, and community sectors.
• Ongoing professional development and training to stay up-to-date with the latest coaching and social prescribing practices.
• A collaborative, multi-disciplinary environment, where your contributions will directly influence the health and wellbeing of the local community.

What We’re Looking For:

• 2+ years of experience in health coaching, motivational interviewing, counselling or a similar framework that supports individuals in making health, lifestyle and other changes.
• A strong understanding of personalised care, person-centred approaches, and the ability to support self-management.
• Proven experience working in multi-disciplinary teams across health, social care, and community settings.
• Excellent communication skills and the ability to build trust with a diverse range of people.
• A proactive and self-motivated approach, with the ability to work independently and collaboratively.

More information about the role | How to Apply: 

• 21 hrs per week - 3 days  - 9 - 5 pm - including Wednesday - Friday on site
• 1 year fixed term contract (with extension for another 11 months for the second part of the pilot; if the pilot is successful it might be funded for longer)
• £ 32,964 per annum pro-rata - plus 5% pension, includes Outer London Weighting, generous annual leave and excellent training opportunities
• Closing date for applications:Tuesday 26th November 2024 (midnight)
• Please ensure that you fill in your application using the job specification headlines.
• Formal interviews will be held on Monday 9th December 2024
• Applicants will be notified by email if they are to be invited for an interview a day before the interview date

 Join Us:

This is an incredible opportunity to be part of a transformative service, where your work will have a direct impact on improving the lives of people living with complex health conditions. If you’re ready to take on a rewarding role in an innovative environment, we’d love to hear from you!

Please fee free to make enquiries about this role. Contact Marina, Kelly and Yvonne.

Head of Fundraising

About Wicksteed Park

Wicksteed Park, in Kettering, Northamptonshire, is one of the UK's oldest leisure parks, founded in 1921 by Charles Wicksteed. Managed by the Wicksteed Charitable Trust, it offers over 25 rides, 281 acres of parkland, playgrounds, and walking trails, catering to all ages. The park also hosts events including live entertainment and workshops, with venues available for weddings and parties. Entry to the parkland is free, making it an ideal destination for families and nature lovers to enjoy year-round.

Role Outline

The Head of Fundraising will be instrumental in the instigation, implementation and completion of the Trust’s long term funding strategy. This important role leads on the Trust’s approach to individual giving, legacies, campaigns and community fundraising. The role plays an important part in raising vital unrestricted income and will act as the connection point with our loyal supporters. The role will lead and develop a fundraising team, working closely with the Community and Heritage team and volunteers.

The ideal candidate will be an experienced fundraiser with demonstrable experience at a senior level, with strong communication and relationship building skills. 

This is a full-time position on a temporary contract for an initial period of three years, with potential to become a permanent position.  Wicksteed Park operates a 40-hour working week, primarily based onsite. Consideration will be given to requests for flexible working.

Salary: £48,000 per annum

With thanks to the players, this role is initially funded under the National Lottery Heritage Fund grant: Securing a Sustainable Future for the Home of Children's Play.

Job Title: Events Fundraising Officer

Reports to:  Challenge Events Manager

Hours: 37.5 hours, Monday to Friday 9-5pm (including some evening and weekends)

Contract:    Permanent

Location: Hybrid (home-based and Alton, Hampshire two days a week)

Salary:         £27,000- £29,000 (depending on experience)

Role purpose: You will be leading on a number of the charity’s large events, overseeing on the day event logistics, marketing, planning and fundraiser stewardship. All with the aim of increasing potential income from participants.

Outside of specific fundraising projects, you will be responsible for building long term relationships with a wide range of supporters across challenge initiatives alongside third party suppliers. You will be expected to respond to enquiries as they come in and ensuring the best customer experience possible. You will also lend your experience and skills to supporting the wider fundraising plans. 

Role context: Kidney Care UK is the leading kidney patient support charity. We have an ambition to engage and support more kidney patients over the next three years. Our fundraising strategy will play an integral role in allowing us to reach more kidney patients than ever before.  

You will report to the Challenge Event Manager as your direct report.

The Fundraising team is part of the Fundraising, Marketing & Communications Directorate, led by the Director of Fundraising, Marketing & Communications.

There are no line management responsibilities with this role.

The structure of our team is flat – we don’t believe in hierarchies based on job titles. You will have the opportunity to work with and influence everyone in the team, regardless of their seniority.

Core Tasks and Responsibilities

• Lead the planning, management, and execution of various fundraising events from start to finish, ensuring adherence to timelines, budgets and income goals.
• Develop and implement marketing strategies for each event as needed.
• Spearhead long-term strategies for specific areas of responsibility.
• Oversee event budgets, managing expenses and revenue targets.
• Ensure exceptional stewardship for all event participants.
• Collaborate with other fundraising teams, providing specialised support and guidance.
• Maintain expertise in event-related health and safety, insurance and delivery logistics.
• Stay updated on emerging trends in the sector.
• Play an active role in annual planning and quarterly forecasting, with accountability for individual event performance.
• Cultivate positive relationships with external suppliers, ensuring contract compliance.
• Evaluate event outcomes and generate comprehensive post-event reports, incorporating insights for future planning.
• Identify sponsorship opportunities to enhance revenue streams.
• Take responsibility for all compliance tasks, including documentation related to health and safety,               insurance, and risk management, safeguarding the charity's reputation.

This is an exciting opportunity to join one of the country’s largest Citizens Advice delivering advice and advocacy services to tens of thousands of people every year. We deliver services by phone, digitally and face to face, in multiple locations and to some of Sheffield’s most vulnerable communities. We also work to influence local and national policy and are committed to increasing the opportunities for those who use or need our services to help shape what we deliver.

Our work empowers people and changes lives. Following expansion in our services we are looking for a skilled leader and communicator to take up this new senior leadership role.

This is a diverse and challenging role - but it’s also an exciting one. To succeed you’ll need:

• The skills to inspire and encourage teams to achieve our vision
• The ability to build, develop and maintain strong mutually beneficial partnerships centred around the needs of our clients. Knowing when to compromise and when not and how to build trust and credibility.
• The ability to think long-term in a fast-moving  environment and to demonstrate flexibility when adapting to change.
• The ability to manage the mechanisms and systems that capture an overview of service and staff effectiveness and performance and to swiftly identify and mitigate any issues.
• A strong commitment to and ideally experience of co-production
• Impressive communication and influencing skills

We can offer you a supportive culture within a charity setting committed to social justice. We offer an attractive remuneration package with good terms and conditions of employment including: 35 hour working week; 25 days annual leave (excluding bank holidays), Pension scheme, Hybrid Working, enhanced maternity and paternity policies and Health Plan with integrated employee assistance programme.

The closing date for completed applications is:  9:00am, 11 November 2024 .

Interview date: 22 November 2024

Bridewell's small, dedicated team of practitioners work alongside people affected by serious mental ill health to make progress in recovery. Working at the gardens provides the time, space, and emotional support for people to make positive changes and find hope in recovery.

“Bridewell gave me a purpose. It provided meaning in my life. It made me feel valued and useful.” 

“I’m still not sure what the future holds, but the main thing is I can see one now.”

An average day:

• Meet with staff and volunteers to plan the day and prepare the site
• Welcome people onsite, lead or support the setting of activities for the morning
• Lead a group in horticultural activities and meet people 121 for assessments or regular reviews
• Join the group of staff, volunteers and people accessing the service to stop for lunch
• Lead a group in horticultural activities and wrap up the day
• Debrief with staff and volunteers, write up notes and if needed contact referrers or other agencies before closing up the site.

About You

You’ll understand the community Bridewell supports, demonstrate empathy and knowledge of the challenges faced by people affected by serious mental health conditions.

You’ll have experience of working in a mental health setting and be open to new learning

You will have professional training and experience in occupational therapy, mental health, or social and therapeutic horticulture

Reflective practice and working collaboratively in a small team are second-nature to you, you accept everyone as they are and focus on strengths and solutions to make progress

You enjoy working outdoors (in all weathers!), you’re practical minded and have a strong interest in gardening and nature

This is a part time position, 21 hours per week over three days. The role will involve occasional weekend work to support public events including Bridewell’s Open Days. You will need your own transport and a full driving license.

We welcome applications from any candidate with relevant skills. If you are excited about this opportunity and want to find out more about the role please do not hesitate to contact us to find out more.

Local Finance Consultant – Citizens Advice

MLC are proud to be partnered with Citizens Advice to recruit their new Finance Consultant, who will provide support and guidance across the local Citizens Advice offices across the country. You will be responsible for a portfolio of offices, building strong working relationships with both finance and non-finance staff in those offices. You’ll bring your financial expertise and knowledge to a team of people working hard to give advice to millions across the country.

This year Citizens Advice are celebrating their 85th anniversary and during that time they have been helping to shape a society that’s fairer for everyone – working on issues that affect the whole of society. Last year they directly helped over 2.66 million people find a way forward with one-to-one advice, in addition to over 60 million views of their online self-help advice. As part of their commitment to supporting society, they are one of a small number of statutory consumer watchdogs with the ability to submit super-complaints to government. Their value to society has been estimated at £4.7 billion.

This is a fantastic opportunity to join an organisation which places high value on staff engagement and growth, with a proven track record of supporting career development with internal promotions and training. The role joins at the end of a period of change for the charity and is a great chance for you to make your mark and develop the role further.

Key Responsibilities include:

• Provide support to local offices with their financial management, reporting and processes.
• Monitor and ensure improving financial standards and compliance with the Charity Commission and other statutory reports.
• Help develop the financial health reporting strategy for the organisation, working with key stakeholders to support the development.
• Upskill local offices with their financial acumen and ability for self-service.

The successful candidate will:

• Be either fully qualified, or part-qualified and studying towards a recognised accounting qualification.
• Experienced in charity accounting, whether that is directly working in a charity or through auditing charities.
• Enjoy working in an evolving environment where there is a focus on modernisation within the finance team.

For an informal discussion on the role or your job search in general, please contact Jamie Elliott at MLC Partners.

Youth Futures Foundation is the What Works Centre for youth employment. We exist to address the significant disparities in youth employment for marginalised groups. We want to ensure that all young people can access and keep good quality jobs.

We are looking for a Senior Grants Officer who will be a key role within the grants team, supporting Relationships Managers and the Head of Grants in the delivery of innovative and impactful grant-making. You will lead on the delivery of key funding relationships and portfolios, making recommendations on complex and strategically important requests for funding and building effective relationships with our grant holders. You will also work closely across our Impact and Evidence, Employer Engagement and Policy & Communications teams to ensure successful applicants are supported to deliver high quality, impactful projects that will build the evidence base of “What Works” to support the most disadvantaged young people into good jobs.

This role can be based at any of our hubs located in London, Birmingham or Leeds.  We currently operate a hybrid model of two-days per week in the office and three-days from home.

We offer flexible working and consider alternative patterns of work (open to Job Share requests).

For more information, please download the job recruitment pack.

The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities.  We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.

At Ambitious about Autism, we are looking for a Senior Finance Business Partner to join our team.

This is a critical role within the Finance Business Partnering team, providing line management and oversight of the Finance Business Partners as well as providing direct partnering support to key internal stakeholders. This role will lead the team to deliver a high quality service across the organisation, putting best practice systems and controls in place to enable accurate and timely financial management and reporting.

This role will need to influence and negotiate with senior colleagues and provide technical and strategic insight in order to ensure that Ambitious about Autism and the Ambitious about Autism Schools Trust meet financial targets.

We are looking for someone who has:

• An accountancy qualification (ICAEW/ACCA/CIMA/CIPF)
• Strategic knowledge and experience of finance and business planning
• Proven experience of supporting business performance management and reporting processes
• Proven experience of business partnering and/or working closely with non-financial colleagues at varying levels of seniority

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Are you passionate about volunteers and looking for your next role? Great Ormond Street Hospital Charity is recruiting for a Senior Executive – Volunteering and Operations to play a pivotal role in transforming the Charity Hub at Great Ormond Street Hospital.
 

Whilst you’re employed by the Charity, you will work onsite at Great Ormond Street Hospital for a minimum of 3 days per week. The rest of the time will be spent working from home. 
 

In this role you will have the opportunity to build on our existing volunteer programme and have a significant impact on the Charity Hub. 
 

We are open to considering candidates on a full time, part time or job share basis. If you want to discuss before applying, please get in touch with us on our career page. 
 

Salary
 

The salary for this position is £35,051  and is a 6 month fixed term contract.

Key Responsibilities

As the Senior Executive – Volunteering and Operations, you will take on a varied role at the Charity Hub, including:

• Transforming the Charity Hub at the hospital into a vibrant and welcoming space. 
• Overseeing the recruitment, onboarding, training and daily management of Volunteers and Charity staff. 
• Ensuring that the Hub serves as a dynamic space, offering essential information for all and providing engaging activities for patients and families, so they can learn more about GOSH Charity.

This is the ideal role for someone who wants a role with impact and to make their mark on the Charity Hub. 
 

Some of the key goals this role is working towards include:
 

• Expanding the Hub’s opening hours. 
• Integrating the Hub into the hospital environment. 
• Developing a comprehensive activity calendar. 
• Building relationships with key hospital stakeholders. 

Skills, Knowledge and Expertise

We are seeking a friendly, approachable individual with strong organisational skills and attention to detail. The ideal candidate will have:

• Previous experience in volunteer management.
• Excellent relationship building and effective communication skills.
• Proven ability to multi-task, work in a busy hospital environment, and think quickly to problem-solve.
• High emotional intelligence and resilience.
• Strong administrative skills. 
• Happy to do moving and manual handling as part of the role.
• Proactive and organised with attention to detail.

Please refer to the full job description below for more information. 
 

How to apply 
 

Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete. 
 

Closing Date: 8th November 2024

Interview Date: 14th November 2024 (Face to Face)

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
 

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'  
 

Our commitment to Equality, Diversity and Inclusion
 

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our site. 

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

An exciting opportunity to begin a career in Public Health.

The Association of Directors of Public Health (UK) is looking to appoint to the full-time, permanent position of Project Administrator.

The Association of Directors of Public Health (ADPH) is a Charity and Company Limited by guarantee and is the representative body for Directors of Public Health (DPH) in the UK.

It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.

The Association has a rich heritage, its origins dating back more than 160 years. It is a collaborative organisation working in partnership with others to maximise the voice for public health. 

The successful candidate will be responsible for the administration, delivery and evaluation of the Association’s events, including membership workshops and masterclasses, and arranging and minuting meetings with members and key stakeholders, all to tight deadlines. They will therefore be required to be pro-active, with exceptional organisational and prioritisation skills, a keen attention to detail, and preferably have experience of working independently in an administrative role.

The role’s responsibilities will also include the preparation and dissemination of the Association’s newsletters and induction of new members and as such will require the accurate maintenance of records and regular correspondence both internally across the teams and externally with members. Candidates are therefore required to have a strong background in Microsoft Office and be able to demonstrate excellent communication skills.

Working across the organisation the role will serve as an excellent introduction to the work of the Association and its members, and the wider role of Public Health in society. Consequently, both candidate and Association will benefit from an enthusiasm for professional development, flexibility and a willingness to learn.

As well as a supportive and committed team the successful candidate will benefit from regular contact with our membership, attendance at Policy Workshops and Masterclasses and have opportunities to shadow Public Health leaders to gain experience of the role of the Director of Public Health.

The Association currently operates a ‘hybrid working’ model and candidates from across the UK are welcomed, but there will be regular team meetings and specific events in London during the year which will require attendance in person. If required further details can be obtained prior to any application by contacting the Association as below.  

The closing date for applications is 9.00 a.m. November 25th but we will interview suitable candidates as we receive their application so would urge those interested to apply as soon as possible.

Please note to be considered for this role we do require a covering letter outlining why you are suitable for the role alongside your CV.

The successful candidate will be required to provide evidence they are eligible to work in the UK.

Are you passionate about communicating scientific knowledge in engaging and accessible ways?

We are looking for a Research Information Co-ordinator to join our Research team at the MND Association in Northampton.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

In this role, you will ensure the latest MND research information is shared effectively across our internal teams and with external audiences. You'll support key projects, including managing our MND Research Blog, producing newsletters, and updating our website to keep research content current and engaging.

Key Responsibilities

• Develop and maintain strong relationships with stakeholders to communicate relevant research updates.
• Assist with the co-ordination of the MND Research Blog, including topic selection, proof-reading, editing, and engaging with readers.
• Produce and distribute MND research newsletters for varied audiences.
• Lead the co-ordination of Research Study Promotion for external researchers and the MND community by co-ordinating information to help with study recruitment and ethics compliance.
• Write and update research information sheets on MND topics for public and specialist readers.
• Create and manage research content for the MND Association website, ensuring information is engaging and easy to navigate.
• Collaborate on social media content for MND research updates on platforms like Twitter.
• Support the Communications team with press releases, FAQs, and research news articles.
• Act as a contact point for MND research enquiries, managing the research email inbox and responding to calls.

About You:

You'll be a strong communicator with an eye for detail and a genuine interest in scientific research.

• Graduate level or equivalent in a biological science.
• Ability to interpret scientific data and evidence with good judgement.
• Skilled in managing social media with professionalism and sensitivity.
• Excellent writing skills suited to a variety of audiences.
• Strong interpersonal skills, with experience building relationships across diverse stakeholder groups.

The full job description is available in the candidate pack.

Salary: £32,550 per annum

Hours: 37 hours per week

Location: Northampton office

Contract: Permanent

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Ability to use scientific knowledge to judge and / or interpret scientific evidence and data.
• Experience of using and managing social media channels to distribute information with sensitivity and judgment.
• Excellent written and verbal communication skills with the ability to write for a range of audiences.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Are you a data expert ready to shape the future of data and insight in a leading charity dedicated to making a real difference?

We are looking for an experienced and dedicated leader to join the Motor Neurone Disease (MND) Association as Interim Head of Data & Insight for a 9-month fixed-term contract. You'll lead a talented team that provides vital data management, reporting, impact analysis and compliance to support the entire organisation.

In this role, you will ensure the use of data and insight is maximised to help achieve the Association's objectives. You'll lead, motivate and develop the Data and Insight team, guiding them to deliver high-quality support across the organisation, while ensuring that all activities are in line with the latest data protection regulations.

Working closely with stakeholders across the business, you'll identify key priorities and oversee the team's workload to meet deadlines. Your role will also involve maintaining and improving data quality standards and ensuring compliance with legislation including General Data Protection Regulation (GDPR).

You will play a key role in contributing to projects and initiatives by advising on the impact and resource requirements related to data. As part of the Technology leadership team, you will also help shape the Association's wider Digital, Data, and Technology strategy.

The Data & Insight team includes the Data Manager, Data Selection Manager, Business Intelligence Analyst, and several data support roles. Together, you'll ensure the Association continues to make informed decisions backed by reliable data.

This is a fantastic opportunity to join a meaningful organisation and lead a crucial function at the heart of our work.

If you're a strong leader with a passion for data and want to make a difference, we'd love to hear from you.

What are we looking for?

An experienced data professional with experience of working with a range of stakeholders. Your ability to lead and develop a team will be key, as well as your ability to collaborate with colleagues across the organisation. You'll be comfortable explaining technical concepts to non-technical staff and be skilled at building relationships at all levels.

You will have a strong background in managing large CRM or Care systems, ideally within a charity or fundraising environment. You'll have a deep understanding of data protection and regulatory requirements, with the ability to address complex compliance issues and implement solutions.

Strong skills in data analysis and management are essential, particularly using tools like Excel, FastStats, and SQL. You'll also have a solid grasp of mathematical and statistical concepts to support campaign and database analysis.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

Are you passionate about inspiring others to make a difference? We are looking for a Community Relationship Fundraiser to join our Income Generation team at the Motor Neurone Disease (MND) Association. Fundraising plays a crucial role in sustaining and advancing our care services and research collaborations within the Association. This support is essential for helping people living with and affected by MND.

You will play a key role in supporting fundraisers, helping them to reach their goals while building lasting connections with our charity. Ensuring income to the Association and lifetime value is maximised. Meeting agreed income and expenditure budgets to deliver high standards of supporter care and maximising the return on investment of fundraising activities will be an essential part of your role.

Providing essential guidance and support to fundraisers within your area, your focus will be on ensuring supporters feel valued and engaged, helping them to maximise their fundraising potential. You will achieve this through effective communication across various channels, including phone, email, and face-to-face interactions. By building strong relationships, you'll also help to increase their fundraising impact, introducing them to other opportunities within the charity and offering tailored advice.

Collaboration is key in this position. You will work closely with internal teams to create the best possible fundraising experience. By signposting to local volunteering branches and groups, you will help increase the overall value of community fundraising efforts.

You'll work closely with our wider team to maintain accurate records in the CRM system, ensuring consistency and high standards of supporter care. Keeping funds on track and received within the right timescales will also be a key part of your role. You will ensure that all funds raised are received promptly and in compliance with legal and internal guidelines.

Location: Home-based. Option to work on a hybrid-basis from the Northampton office is available.

What are we looking for?

A background in fundraising or sales and account management. You should have experience in coaching and motivating others, helping them to achieve their fundraising targets.

Strong interpersonal and communication skills are essential. You will need to connect with supporters through various channels, fostering an inclusive environment that respects diverse backgrounds and perspectives. Your ability to understand and relate to the motivations of our fundraisers will be crucial.

Resilience and flexibility are important as you adapt to changing circumstances. You should also be skilled in time management, able to prioritise your workload and manage competing priorities effectively. If you are passionate about inspiring others and making a positive impact, we would love to hear from you.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

About The Road Safety Trust

The Road Safety Trust is a grant-funding charity committed to making UK roads safer, achieving impact through the funding of practical measures, research, dissemination, and education. Since its formation in 2014, they have awarded a total of £10 million to eighty-five projects and are now the largest independent grant funder of road safety initiatives in the UK. 

About UKROEd

UKROEd Ltd is a private, not-for-profit company responsible for the delivery, management and administration of the National Driver Offender Retraining Scheme (NDORS) on behalf of the Police service.  UKROEd is a trading subsidiary of the Road Safety Trust (RST) with surplus funds from the scheme given to the charity to distribute in grants.

UKROEd values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce. As such, all suitable applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, race, religion, sex or sexual orientation. 

Overview of the role

The Data, Security, & Information Management team are responsible for defining and executing the RST and UKROEd Digital Strategies, developing and implementing systems that ensure all data is collected, processed, and stored securely and efficiently, and in accordance with our responsibilities under UK GDPR and data protection legislation.

As Information Governance Officer, you will have responsibility for a range of assurance activities in relation to the information governance frameworks of both companies (approx. 20% RST, 80% UKROEd), including how we meet the requirements of the General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

You will be a first line point of contact for individual information rights requests (such as subject access requests), freedom of information requests, and other information governance and data protection-related matters.

You will understand the importance of privacy by design and information governance best practice to ensure compliance with statutory and regulatory obligations. You will work with colleagues to conduct Data Protection Impact Assessments on new, and amended, systems and processes.

You will take a leading role in supporting the application and maintenance of effective document and record management arrangements. 

You will provide guidance and training on best practice and legislative compliance changes.

Principal Duties

• Be the first point of contact in the DSIM Business Area for expert advice on individual information rights requests (such as subject access requests) and freedom of information (FOI) requests, effectively escalating to the Head of DSIM when required.
• Help the Head of DSIM and the Data Protection Officer (DPO) to ensure we meet our statutory obligations and procedural requirements, produce clear responses in plain-English, and continuously improve our processes in this area.
• Support and assist people to clarify and refine their requests for information.
• Work with colleagues across the organisation to secure the necessary information and ensure comprehensive understanding of the scope and scale of any request.
• Maintain and monitor information governance logs, identifying and reporting on trends in information rights and freedom of information requests and circulating key data to the team and the wider organisation as necessary. Note: whilst the administration of information rights requests forms a critical part of the role, this is less than 15% of day-to-day activity.
• Provide data protection and information governance training, working with the Head of DSIM and DPO in developing training and delivery.
• Support the reporting and analysis of data incidents.
• Working with the UKROEd Data Analyst & Head of DSIM, help investigate by collating information to support the organisation to learn and improve practice and governance, analysing statistics and providing advice accordingly on how to reduce risk. Escalate issues as necessary.
• Help with preparing submissions in relation to any matters referred to the Information Commissioner’s Office.
• Challenge practices, processes, and procedures as required, using negotiation and specialist knowledge to achieve continual improvement and compliance.
• Working with the Head of DSIM maintain, and keep up to date, the Records of Processing Activities (RoPA, on One Trust) and Applications Portfolio.
• Work with colleagues to conduct Data Protection Impact Assessments (DPIA) as part of the Digital Board Gateway authorisation processes.
• Assist the team and organisation with internal & external reviews and audits – reviewing information governance documentation of key stakeholders as part of the Annual Provider Review (APR) process.
• With the Head of DSIM, advise colleagues, including up to senior management level, on information governance and records management issues.
• Keep up to date with developments in information governance and data protection legislation, case law and guidance.

                                                               INFORMATION GOVERNANCE OFFICER

                                                                         PERSON SPECIFICATION

Qualifications

Essential

• You will either have a recognised data protection qualification or have significant experience in this area and be willing to work towards qualification. 

Experience

Essential

•  Experience of working in a data protection and/or information governance role, including responding to complaints and delivering excellent service.
•  Experience of involvement in organisational data governance projects for example the introduction of document/ records management disciplines.
•  Experience managing and maintaining a ROPA. Experience of using the One Trust system an advantage, but training will be provided.

Job Related Knowledge

Essential

•  Excellent knowledge and understanding of the General Data Protection Regulation & data protection and information governance best practice.
• ·Ability to identify, understand and clearly explain principles of data protection and information governance legislation.

Skills and Aptitudes

Essential

•  Excellent communication skills including written and verbal skills - able to communicate clearly and effectively with others and influence positive change.
• Excellent IT skills with the ability to adapt quickly to new technology and better ways of working
• Excellent organisation and time management skills with the ability to work under pressure and meet tight deadlines when required.
• Ability to work positively and consistently across the organisation to support colleagues and maintain high standards whilst managing multiple tasks, maintaining a high degree of accuracy and attention to detail.
• A strong team player, able to develop effective relationships across the organisation with a track record of respectful, open, and honest behaviour including a demonstrable commitment to inclusion and diversity.
• The ability to use your own initiative to foster improvements across the organisation, and to deliver work to an excellent standard.