National Support Manager Jobs in Manchester

• Hybrid Position
• Ideal for someone from an Audit and/or Social Impact Organisation

About Our Client

Arts Council England are the national development agency for creativity and culture in England. They champion creativity and culture across the country, develop talent in every corner of the nation, and support artists, practitioners and cultural organisations to work in partnership and to be world leading.

Arts Council believe creativity and culture not only inspire us, but they bring us together and teach us about ourselves and the world around us. In short, they make life better. From 2023 to 2026 Arts Council will invest over £467 million of public money from Government and an estimated £250 million from The National Lottery each year to help support the sector and to deliver their strategic vision.

Job Description

The Department for Digital, Culture, Media and Sport (DCMS) created the Culture Recovery Fund (CRF) to help cultural organisations and heritage sites during the COVID-19 pandemic. This Fund included a £254 million loans programme for arts, culture and heritage organisations. Arts Council acts as loan agent for the borrowers in the programme portfolio.

You will be responsible for all aspects of Arts Council's management of the CRF loans portfolio. You will be the principal contact with DCMS and will be required to meet with them regularly to report on a range of CRF loans portfolio issues and activities including formal portfolio reviews, loan re-profile recommendations, commissioning of external legal and financial advice, loans management process and systems.

The CRF Loans Director will have direct line management responsibility for the CRF loans team and your duties will include:

• Overseeing effective loans monitoring processes to identify where borrowers' business performance indicates a risk to loan repayment
• Reporting to DCMS on the performance of the loans' portfolio on a weekly, monthly and quarterly basis.
• Making recommendations on appropriate action to take on defaulting or at-risk loans.
• Ensuring performance management, risk and internal controls are in place and used effectively.

The Successful Applicant

The successful CRF Loans Director will hold an ACA/CCAB/CIMA qualification (or equivalent) with experience of working at a senior level and exposure to working with loan lenders and borrowers.

You will have excellent financial analysis skills and be able to present complex financial information in simple understandable form to decision makers and others.

Ideally you will have a background within an audit and/or social impact organisation and have an understanding of shaping a loans fund.

Application Stage

As part of the application process, you will be required to provide:

A personal statement of no more than 1000 words attached to your CV that explains how your skills & experience meet the essential experience criteria as listed in the candidate pack.

A supporting CV outlining your job history & qualifications, (including how you meet the essential technical criteria for the role)

It will not be possible to provide feedback to applicants who are unsuccessful at the application stage. Feedback will be provided to those whose applications progress beyond the first shortlisting stage.

 

PLEASE CLICK HERE TO ACCESS THE CANDIDATE AND JOB PACK
 

Interview stage

Full details of the interview process will be made available to shortlisted candidates in the invite to interview.

Closing date is 11:55pm on 6th January 2025

Pre-screening interviews with Michael Page will take place w/c 13th and 20st January 2025

We expect first stage interviews to take place week commencing Monday 27th January 2025. All dates are indicative & subject to change. Feedback will only be provided if you attend an interview or assessment.

What's on Offer

A salary £70,000 - £80,000 dependent on relevant experience alongside an excellent benefits package including a final salary pension scheme.

Hybrid working is also available for this role which can be based in any Arts Council location nationally (outside of London).

Contact
Bradley Glen
Quote job ref
JN-122024-6616410Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Job Title: Gardener Project Officer for Young Marketeers Plymouth

Position Type: Freelance

Reports to: Development Manager

Based at:Home-working and at schools in Plymouth

Working Hours: 14 days @ £165 per day from March – July (£2310); 8 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1100). Total budget £3,410 + expenses

Contract: Temporary 

Job Purpose

· To manage the delivery of Young Marketeers in Plymouth in four primary schools

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

Young Marketeers

This much-loved programme was started in London in 2012. It is now running in 12 cities across England and is funded by the National Lottery Community Fund for three years.  The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives.  Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall.  Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!

Key Tasks include:

· Assist with recruitment of four schools to take part in Young Marketeers

· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project

· Build and support relationships with contacts in partner organisations

· Schedule, organise and deliver

o One assembly in each school

o Two food growing sessions in each school

o One market trader training session in each school

o Market Day in the city centre in July for four schools

· Maintain accurate records relating to the programme

• Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
• Take photos of workshops and events where possible
• Keep Development Manager fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

• Maintain the ethos of the charity and positively promote our work at all times

Person specification

Essential  

· Experience of delivering food growing sessions to children

· Knowledge of fruit and vegetable growing

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Experience of building relationships with partner organisations and individuals 

· Ability to work in a team, and seek help when needed

· Self-motivated and optimistic with a can-do attitude

Desirable  

· Experience of working for a charity or not for profit organisation

· Experience of working in primary schools and engaging children

We are looking for a Senior Quantitative Research Associate within our Survey Coordination Centre in our Service Delivery team. You will need demonstrable quantitative research experience with skills in questionnaire design, research methods, and data handling analysis and reporting. You will also need demonstrable experience of developing and maintaining relationships with clients, as well as excellent project management skills. Experience of supervising others is also important for this role.

Salary: £40,708 - £46,523 per annum

Contract period: Fixed term contract - February 2025 - April 2026

Job Type: Full time (37.5 hours)

Reporting to: Research Manager

Team: Service Delivery

Location: Oxford / hybrid working (up to full time from home)

In this role you will lead on specific survey research projects. This includes contributing to the design and testing of survey methods and questions as well as project management of the survey process and cleaning and management of survey data. You will also engage with and disseminate results to various audiences. You will also supervise one or more Research Associates.

In this role you will:

• Plan, manage and deliver a range of projects using a variety of survey methodologies
• Build and maintain relationships with new and existing clients and other external stakeholders
• Design surveys, tools and methodologies, collating, managing and checking very large data sets
• Assist in preparing proposals, tenders and quotations
• Produce written and numeric outputs
• Monitor project costs and expenditure
• Provide day to day supervision to one or more Research Associates

About you

You will have:

• Extensive quantitative research experience with skills in questionnaire design, research methods, and data handling, analysis and reporting
• Familiarity with and understanding of the core principles of both quantitative and qualitative research (i.e. understanding of the key considerations when selecting and developing a methodological approach to a question)
• Knowledge and understanding of the variety of survey methodologies available to collect data
• Knowledge and understanding of probability sampling methods for statistical sample surveys
• Excellent project management skills with a track record in undertaking and managing survey research projects
• Ability to collate, analyse and interpret large volumes of qualitative and quantitative data
• Experience of developing and maintaining relationships with clients, external stakeholders, collaborators or partners
• Competent user of statistical software packages (e.g. SPSS, Stata, R, or SAS)
• Demonstrable supervisory or line management skills
• Excellent customer service skills in a business environment
• Empathy with Picker and its aims
• Educated to degree level or equivalent professional experience

This is a summary of the job description. Please review the full job description below.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact.

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days annual leave, increasing to 30 days, plus eight public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Season ticket loan scheme
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

Prospectus is delighted to be working with a national health charity to support the search for a Corporate Partnerships Development Lead to join the Fundraising team. 

This is an 18-month contract, offered on a full-time basis (37.5 hours per week) or part-time (minimum 22.5 hours per week), with a salary of £50,000 per annum. The role can be fully remote (UK-based) or hybrid, with access to an office in Bath.

As the Corporate Partnerships Development Lead, you will be responsible for creating an active pipeline of qualified prospects, working closely with colleagues to develop compelling partnership propositions and new business plans. The organisation has conducted extensive research to identify areas of opportunity and has prepared tools and collateral to support business development activities. In this role, you will activate these resources, proactively approach potential partners, and establish new relationships.

The ideal candidate will be enthusiastic about initiating and securing new business partnerships for the charity. They should have demonstrated success in a similar role and be ready to bring fresh ideas while collaborating across teams. Prior knowledge of the health sector is not required, but a willingness to learn is essential.

At Prospectus, we are committed to supporting you throughout your application process. We encourage candidates from diverse backgrounds to apply and are happy to make reasonable adjustments to ensure inclusivity. Please contact Femke Vorstman at [email protected] for support with your application.

If you are interested in this role, please submit your CV in the first instance. If your experience aligns with the requirements, we will send you the full job description and arrange a call or meeting to provide further details about the position. You will then have all the information you need to formally apply. We look forward to connecting with you soon.

Do you believe that everyone should be proud of where they live? The post will act as a focal point for hundreds of civic societies whose interests span everything from blue plaques to bulding design and who all strive to improve the areas where they live and work

Civic Voice is a national charity and you will report to the Board of Trustees. You will work remotely but work directly with our membership, promoting their work and providing opportunities for them to grow and develop. You will communicate the work of the movement to the wider world and translate this into policies and positions to ensure that the voice of the movement is heard. A significant part of Civic Voice's funding comes via membership subscriptions, but you will have a role in identifying additional sources of funding and you will supoprt the work of the Trustees and line manage staff, volunteers and consultants who may be appointed to support our work.

The Worker Support Centre (WSC) is a Scotland based charity that promotes decent work and prevents exploitation. We support marginalised and isolated workers in labour sectors where there is a high risk of abuse and exploitation. We work in partnership with workers to build power to secure and advance workplace rights. We prevent human trafficking for forced labour by acting to reduce the risks of worker exploitation. WSC values include: respect for human rights, representation, transparency, equality and innovation. 

WSC support includes advice, mediation, advocacy and assisted reporting to enforcement agencies. Our worker engagement informs policy change activity to address harms faced by those in high-risk work. In 2023 and 2024 WSC activities were targeted at workers in seasonal agriculture on the UK Seasonal Worker visa (SWV). During this time, we provided advice, support, and information to 1031 people in relation to the SWV. 

About the role

This role is focussed on advancing seasonal agricultural workers’ rights by supporting WSC’s peer engagement work including actively conducting outreach to workers and facilitating worker education and power sessions. In this role you will support WSC meet two of its four core objectives to work together with workers to claim spaces for power and representation in decision making; and to build the field of knowledge about workers and their experiences to influence policy. This role will work closely together with our Peer Engagement team and Outreach Caseworkers.

WSC strives to achieve representation of individuals with lived experience of the issues on which we work at all levels of our organisation and actively promote applications from individuals with experience of the issues on which we work. For this role we would especially welcome applications from individuals with experience of working in seasonal agriculture.

Main tasks and responsibilities

Peer engagement and outreach

· To conduct social engagement and outreach activities in person and remotely.

· To contribute to the development of WSC’s programme of activities to build worker solidarity.

· To ensure that those in need of support access WSC’s Casework service, and/or are signposted to available services, including legal advice.

· To contribute to and translate information for communication with workers, on their rights and entitlements and to support WSC Worker Power work.

· To monitor and respond to email, phone and message enquiries from workers.

· Support workers to access external services when needed

· Liaising with community and civil society organisations to build strong community networks

Participation

· Support participatory analysis workshops with workers to jointly analyse concerns articulated in order to establish standards workers would like to see upheld for seasonal workers.

· Actively support workers to engage in advocacy, including by providing worker-centred briefings on advocacy processes and meetings, ensuring meaningful participation and leadership by workers.

· Engage with workers via social media and other online tools, through clear communications outputs.

General

· Support the whole organisation goal to integrate workers in all our work at all levels of the organisation.

Person Specification

1) KNOWLEDGE AND TECHNICAL SKILLS

• Understanding of how NGOs operate, and knowledge of the issues on which WSC works: labour rights, migrant rights, organising, anti-trafficking and human rights.
• Experience in worker organising, engaging with workers and upholding labour rights.

2) QUALIFICATIONS

• Degree level in public policy, law, or human rights or equivalent experience.
• A valid UK Driving license

3) EXPERIENCE REQUIRED

•  Experience in labour organising or worker support - 2 years
• Experience of engaging with people with lived experience of the issues on which the organisation works and ensuring they are involved in decision-making processes - 1 year
• Use of equipment and case recording systems & Standard Microsoft Office suite - 1 year
• Fluency in English (verbal and written)
• Working competence in Russian and/or a Central Asian language
• Experience of work in a precarious labour sector (eg seasonal agriculture, social care, or other)
• Experience of work in seasonal agriculture
• Experience of developing and facilitating workshops/educational events- 1 year
• Experience of facilitating public outreach sessions/events - 1 year 
• Experience of building and developing relationships with community and civil society organisations - 1 year
• Experience of communication to wide audiences via a range of social media platforms (eg Tik-tok, Instagram, Telegram, X, Bluesky) - 2 years

4. PERSONAL QUALITIES

• Enthusiastic and committed to advancing workers’ rights.
• Empathy with workers in high-risk labour sectors and the work of WSC.
• Strong work ethic: A self-starter with high-energy levels, ability to use own initiative, prioritise, make decisions and implement them, function to deadlines.
• Ability to build and maintain collaborative and respectful relationships across the organisation and with workers.
• Ability to work flexible hours as required, to travel and spend occasional nights away from home. 
• Sound understanding of equal opportunities, data protection and confidentiality. 

The outreach work WSC undertakes is based in Scotland and therefore you will need to be based in Scotland.

Applications to consist of a CV and supporting statement no longer than one side of A4 outlining how you meet the skills and experience required

Who are we looking for?

We are looking for someone with a killer eye for detail, a can-do approach, and a healthy dose of get-up-and-go. You’re savvy and clued up about how the latest digital tools can help you with the day-to-day, and love figuring out how stuff works. You're someone who takes pride in doing things quickly and to a high-standard, and can work well as part of a busy team. You're also extremely personable and a creative problem-solver, ready to patiently meet people where they are while guiding them through a brand-new LMS and way of working. You're proactive, take pride in a well-oiled machine, and are passionate about supporting people to make the most of the opportunities available to them. 

Role Purpose  

Foyers are transformational living and learning environments for young people who can’t live at home, where they can realise their power and purpose. However, access to high quality learning opportunities and progression routes can be sparse, and funding for learning in Foyers has been significantly reduced. Our vision is to build a creative learning and development environment that is shaped by the Foyer community and is accessible to any young person in a Foyer.

Our Advantaged Thinking Learning Community (ATLC) framework and digital Learning Management System (LMS) will provide an environment for young people to thrive, with space for collaboration, learning and personal development in a supportive community they can help to build. We are co-creating a bank of accessible and engaging learning materials, embracing existing learning programmes in Foyers while stimulating new approaches by creating a ‘living curriculum’ that remains relevant to people’s aspirations. 

In spring 2025, we will be launching the ATLC across our network of youth Foyers, adding to our existing offer of programmes, training and events. We're looking for a passionate Digital Learning and Projects Coordinator to nurture the LMS, coordinate our network activities, and help us grow a national community of learners.

Are you passionate about influencing people to improve the lives of others? Are you a skilled communicator, able to get across complex ideas succinctly and impactfully, adapting your style to suit a range or audiences? Do you have a proven track record of engaging with policy makers & other key stakeholders at local and national levels to get key messages heard, understood and acted on? If so, this role could be for you.

Our policy work plays a pivotal role in pushing for widespread change that will help prevent epilepsy deaths and gain greater recognition of the life-long impact these sudden deaths have on communities. So we’re looking for someone who has experience of engaging with and influencing policy-makers, preferably in the charity or health/care sector. This is an exciting opportunity for someone interested in building on established relationships with the NHS and local authorities across the country who are keen to use SUDEP Action’s expertise and tools to make change. There is much to do in challenging circumstances. Our national campaign has global support with real opportunity with a new Parliament to build back to our level of influence to our experiences before the dramatic impact of Brexit, the COVID pandemic and cost of living crisis.  Working closely alongside and reporting to the Director of Policy and Influencing (who has nearly 3 decades of expertise), you will learn the field to deliver high quality policy and campaigning for the charity.

Engaging confidently with people and feeling comfortable in adapting your approach to different audiences is a key skill for this role – epilepsy, and in particular epilepsy bereavement is a challenging area to gain attention and change, so you’ll need tenacity, creativity and passion to succeed. You’ll have experience in writing punchy, evidence-based communications that have personal stories at the heart.

Building positive supporter connections is at the heart of what we do at SUDEP Action, so setting a positive example of this through your work and actions, and demonstrating the importance of maintaining strong, personalised relationships is key. You’ll be ready to record, monitor and evaluate the impact and engagement with policy work, so this feeds back into how the charity operates. The successful candidate will be able to build on current processes and successes to grow our engagement across all policy activities and campaigns.

More information about the role can be found in the SUDEP Action Job Pack which is downloadable with this advert once you click on Quick Apply.

Patient Empowerment Co-ordinator

24 hours per week, remote with occasional travel.

Salary £30,000  pro-rata

Closing date 15th January 2025.

Antibiotic Research UK  (ANTRUK) is the UK patient organisation for people impacted by antibiotic and antimicrobial resistance (AMR). Our legitimacy to advocate for change, with policy makers and NHS organisations, comes from our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities.

As part of a planned expansion, we are now looking to appoint a Patient Empowerment Coordinator. This is an exciting new role with an opportunity to build upon our existing patient engagement activities and to develop new workstreams for 2025 and beyond.

To be successful in the role you will need previous experience in service-user engagement, preferably engagement that informs policy and practice change. You will be highly organised, have great people skills, and be a skilled facilitator. Above all, you will be passionate about improving the lives of people in the UK impacted by AMR through this key role at ANTRUK.

Please note that our website is currently under redevelopment so some of the non-clinical content may not appear to be.

Please also see the ROLE DESCRIPTION for more information.

Manchester Histories, on behalf of the Rocket 2030 partnership and the Liverpool to Manchester Community Rail Partnership, is seeking a Community Development Officer to drive the Rocket 2030 initiative and the Community Rail Partnership (CRP) forward.

The Community Development Officer will be pivotal in delivering the Rocket 2030 initiative and the Community Rail Partnership (CRP). This role focuses on engaging local communities along the railway route, fostering pride in rail, as well as celebrating community, cultural and industrial heritage. Key responsibilities include coordinating activities, building partnerships, implementing the CRP action plan, and developing programmes to enhance community involvement in railway, heritage, and cultural activities.

Questions: 

• Why do you want to work as a Community Development Officer for the Rocket 2030 initiative and the Community Rail Partnership?
• What experience do you have in working with communities to deliver heritage, cultural, or engagement projects?
• Please provide an example of a successful project you have delivered that involved working with multiple partners or stakeholders.
• The names of two relevant referees.

We will only contact referees post-interview and will let you know first if they will be contacted. 

Next steps:

The deadline for applications is Monday 6th January 2025. 5.00 pm.

We will only contact applicants who have been shortlisted for interview.

Interviews will take place on Tuesday 14th January 2025. 

The start date for this role will be agreed with the successful candidate. 

We’re on the look out for a new member of our team, a new member of our Executive Team, and someone that is going to be part a key part of this inspirational organisation, We Are Survivors. 

Could you be our new Criminal Justice Services Director?

Are you the person that wants to lead an amazing team of therapists working both outside in the community and inside prison and secure settings?

Do you want to inspire a team of ISVAs, the first male focused ISVA team in the UK to do more for those victims/survivors in the criminal justice process as the system across England and Wales is straining?

Do you, like us, think that every person has the capacity to create change and so want to be part of an organisation that is not only ground breaking but now the largest male victim/survivor organisation in the UK?

The Criminal Justice Services Directorate is an incredibly important part of our organisation, delivering services in the community and in secure settings including Prisons, with a range of individuals and groups that have all been impacted by sexual harms (including sexual abuse, rape and sexual exploitation, or boys and men) alongside the impact on their families and friends.

Over the past 15+ years we have grown as an organisation, both physically and metaphorically, and we’re now supporting approximately 2,500 male survivors every single year across all our services in the Community Services Directorate and the Criminal Justice Services Directorate. The current state of the criminal justice system, the difficulties in the mental health system, the cost of living and other societal pressures will make the next few years both challenging and fascinating and you could get to help shape our local and regional response, along with influencing the national discussion on tackling sexual and domestic abuse, gender-based violence, and the ever-growing prison population.

This role is one that will give you the opportunity to use your:

• strategic planning skills;
• systems leadership experience;
• people management and influencing; and
• governance and performance leadership.

You’ll work with the Community Services Director and the Operations Director, and alongside the Deputy Chief Executive Officer to be part of the Executive Leadership team; whilst supporting and working with the Chief Executive Officer to ensure we make our vision a reality.

An exciting opportunity has arisen to join Salford CVS to support our grants and investment programmes.

We are looking to recruit a part-time (30 hours per week) Grants Development Worker on a 12-month fixed-term maternity cover contract.

You will assist the Grants Manager and Grants Coordinator in the development and delivery of a large grants and investments programme (aimed at voluntary, community, and social enterprise organisations and schools) in excess of £1.6m per year, largely focused on addressing health inequalities in the city of Salford. The role will be based in both the office and community settings. We currently operate a hybrid working model, which includes office days and working from home.

To be successful, you will be able to communicate effectively with people from a wide range of backgrounds, from small community groups to large charities, schools and public-sector commissioners. This will include tailoring information, advice and guidance to the needs of the VCSE sector.

If that sounds like you – then we want to hear from you!

In return, we offer:

• 28 days’ holiday rising to 30 days (after five years) plus bank holidays (pro rata for part-time)
• Paid sick leave – subject to terms and conditions of service
• A compassionate approach to dependants’ leave and compassionate leave – to help deal with life’s unforeseen circumstances
• Pension scheme with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle-to-work scheme
• Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities – we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture – we respect and support one another to do the best we can

For further information, please view the Job Pack.

To apply, please return your application form to us via the Apply button.

Closing date: Noon on Wednesday 8th January 2024.
Interview date: Thursday 23rd January 2024 (in person at Salford CVS offices in Eccles). 

Please note late applications will not be accepted.

Job Title: Qualified Practitioner

Reporting To: CP Manager 

Location: Remote (UK or NZ)

Contract: Fixed Term, 22 months

Hours: 9 - 15 hours per week (3-5 3hr shifts each week at specified times on a rota)

Hourly Rate: £15 / $30 p/h 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression

Closing Date: 12th January 2025

Job Purpose: To have text-based conversations to provide mental health support to people in distress, working to take someone in distress to a calmer place.

Key duties and responsibilities

• Have text-based conversations to provide support for people in distress at peak evening times.
• Follow our training and work, with the support of a Clinical Supervisor, to take someone in distress to a calmer place.

Person Specification 

Essential

• You must be able to follow the Shout model for support and be comfortable holding a minimum of four conversations simultaneously as directed by your Supervisor.
• You should be calm, compassionate, communicative, confident and interested in developing skills in the field of digital mental health.
• You must hold a qualification at Level 4 or above in counselling, psychology, psychotherapy, nursing or social work, and have suitable experience of working on the front line of mental health.
• You must hold, or commit to studying towards, a Level 3 safeguarding qualification, and have completed the Shout Safeguarding Texters training.
• You must be able to commit to taking shifts at times stipulated by our rota between three and five times per week on average, and be able to respond to occasional calls to help out if we are experiencing a substantial spike in demand at other times.
• You must be able to attend a group reflective session with our practice lead once a month, which will be held remotely.
  Contracts of either 3, 4 or 5 shifts (shift=3hrs) per week
• Minimum of 4 conversations at any one time
• Excellent IT skills
• Excellent communicator
• Ability to multitask and work at a high volume whilst maintaining calm under pressure
• Demonstrate a high level of resilience
• Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team
• Reflective, compassionate, kind, and respectful
• Proactive in reviewing own performance, improvement and development

Desirable:

• Knowledge and experience of safeguarding, confidentiality and risk
• Ideally, you should have an external supervisor and/or a personal counsellor, but we are aware that some jobs or qualifications do not require this.

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Responsible to: Project and Greater Manchester Programme Manager

Salary: £24,960 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

 About Tutor Trust

We’re a proudly Northern charity that believes in equity in education. We do our bit to achieve that by partnering with schools and education providers, to enable their young people to work alongside inspiring and motivating tutors – an opportunity they may not otherwise have. 

We know that our high-quality tuition helps improve young people’s academic attainment, wellbeing, and self-confidence, and supports their personal aspirations. 

Over the past four years, we’ve had an opportunity to reach more young people than we have before through government funding of the National Tutoring Programme. This is now wrapping up and we’re at a pivotal moment, ready to engage new school partners, donors, peers in the sector and the new Labour government.

 Our values

What we stand for and practise in everything we do at Tutor Trust:

We believe in fairness

We are passionate about making a difference

We are inclusive and supportive

We are quality-focused

We are ambitious

We learn

 Benefits of working at Tutor Trust 

•  Hybrid work model (2 days in the office) 
• Competitive leave - 33 days per annum (inclusive of Bank Holidays, pro rata) 
• Flexible working including Time Off In Lieu (TOIL) 
• Health and Wellbeing (Employee Assistance Programme, 24-hour GP service, mental health support and benefits platform, Perkbox) 
• Enhanced Family and Sick Leave (after a qualifying period). 
• Recognition and Culture (Thanks & Recognition, Highlights, team events) 
• Learning and Development (knowledge sharing, staff-led groups

Job Purpose

The Programme Coordinator post is an exciting role with Tutor Trust. You will assist the Programme Manager by liaising with local schools and organising tuition within the Manchester area. This will include attending meetings, coordinating tuition sessions and arranging tutor cover.

You will also support the tutor recruitment and training process and help to ensure that it runs smoothly. You will also maintain and improve systems for the benefit of all our tutors, including ongoing tutor support.

 Main Functions

· Assist with setting up and managing tuition assignments across multiple schools/ colleges across Greater Manchester.

· Input tuition related data into our Tutor Trust systems to support quality and impact

· Represent Tutor Trust in introductory meetings between tutors and teachers in schools and online

· Assist with general office functions in Manchester

· Assist in developing closer relations between tutors and opportunities for networking and working together

· Assist in the quality assurance, development and delivery of training for tutors and assist in the recruitment process for new tutors, including short listing and interviewing

· Take part in general induction presentations and other events to promote the Tutor Trust both internally and externally

· Help with preparation for Tutor Trust events aimed at a range of stakeholders

· Participate in project work

· Assist other staff to complete a variety of administrative tasks that enable the Trust to operate effectively and efficiently

· Any other duties commensurate with the grade and nature of the post

Person Specification

 Good candidates for this role will be high achievers, with excellent IT and English skills, diplomatic and inter-personal skills and plenty of initiative.

 Skills

· Can demonstrate experience of administrative skills in a previous role (either paid or voluntary.)

· Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders at all levels and from all sectors

· The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard

· Be a team player but also able to work independently when required to do so

· Excellent organisational skills

· The ability to manage office systems and contact databases and to use them effectively

· Be able to write fluently, to think clearly and to grasp new concepts quickly.

· To be fully IT literate, particularly to be competent with Microsoft Excel and Access

· Educated to degree level is desired but not a requirement.

Attributes

· Demonstrate a commitment to the goals and drivers behind the Tutor Trust

· Enthusiasm and ability to contribute to the successful development of the Tutor Trust

· Have excellent communication and interpersonal skills

· A willingness to work unsociable hours when required

· Willingness to undergo DBS clearance and be committed to Safeguarding children

· Be a team player

· Have strong organisational skills with a commitment to accuracy and attention to detail

· Be able to prioritise and manage tasks

· Experience of tuition/working in schools/working with young people is desirable but not essential

· Knowledge of Manchester is desirable but not essential

 APPLICATION INFORMATION

The job is based on a permanent contract (after a successful 3-month probation period). Your regular place of work will be the Tutor Trust Office Manchester, however the position will also involve regular travel to our Manchester schools. This is a full-time position (36.25 hours across five days a week).

Closing date for applications: Friday 3rd January 2025

Interviews to be held: w/c Monday 13th January 2025

Salary: £24,960 per annum & Contributory Pension

Start date: ASAP

Candidates are required to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

To apply, please email all documents to our careers email address enclosed within the attached Job Description

The Tutor Trust is an Equal Opportunities Employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For further information please explore The Tutor Trust website.

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check.

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment.