Monitoring Jobs

Programmes Officer 

Job title 

Programmes Officer 

Date reviewed 

June 2024 

Purpose 

To support the delivery of RedR’s programmes and projects 

Responsible to 

Programmes Coordinator 

Responsible for 

N/A 

Working with 

Programmes team (Climate Change and Engineering in Emergencies hubs), other RedR UK Programmes staff, colleagues in other departments, consultants, Associate Trainers and other contacts and stakeholders as necessary. 

Location 

Remote working with the London Office will also be considered 

Post 

Full-time 

Period 

Fixed Term until 30th September 2025, with possibility for extension

Grade 

2.1 

Salary 

£31,191 

Language 

Fluent English and Ukrainian language proficiency is required for this role 

Other 

As defined in our standard contract terms 

REDR UK AND THE WORK WE DO  

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to disasters.    

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals. 

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.

About this role 

The Programmes Team is responsible for delivering demand-led services globally; providing tailored capacity building support to organisations and their partners through individual or framework contracts. As Programme Officer, you will work closely with Hub members to ensure events, trainings, services, projects and programmes are delivered to an exceptionally high standard, on time and budget.

This role also includes support to the monitoring, evaluation, research and learning aspects of RedR UKs role, particularly in regards to climate change and engineering in emergencies.

The primary purpose of the role is to enable the delivery of RedR UK’s Ukraine Humanitarian Criss response programme in Ukraine and neighbouring countries (hereafter referred to as ‘the Programme’). 

Job Description 

MAIN DUTIES, RESPONSIBILITIES and ACCOUNTABILITIES: 

Delivery of events, courses, services, projects, and programmes 

• Assistance in the delivery of the Hubs’ events, courses, services, projects, and programmes. 

• In cooperation with line manager and colleagues, plan and identify tasks, prioritise, and allocate them as needed. 

• Support the project coordinator in activities, tasks, milestone, or deliverable tracking. 

• Lead on agreed elements of events, courses, projects, or deliverables, including external and internal representations as required. 

• Ensure wide communication of events, preparing marketing information and advertising where required. 

• Proof-read training material as required, and ensure RedR UK brand guidelines are consistently applied. 

• Organise availability of equipment, refreshments, resources, travel, accommodation, props, vehicle and venue as required. Prepare welcome packs, name badges, signature lists, certificates and other resources as required and ensure these are in place for the relevant time of the event 

• Respond to trainer and participant requests during the event, as required 

• Support the delivery of online events and, if necessary, travel to events and provide direct support to trainers and participants at events.

• Support the recruitment of external project staff, consultants and Associate Trainers, resource persons and actors including the production of Terms of Reference and ensuring the implementation of fair and transparent recruitment.

• Be a point of contact for external project staff, consultants, Associate Trainers and participants where required, responding to queries and providing information and support 

• Coordinate scheduling, liaison with trainers and interpreters to enable delivery of the Programme. 

• Be the first point of contact for participant enquiries (particularly where in Ukrainian language).

• Translate text and training promotional materials into Ukrainian, as required. 

Duty of Care and Procedures 

• Assist in researching the security situation, contributing information to risk assessments and travel plans. 

• Ensure compliance with general duty of care and RedR UK security and other relevant procedures. 

• Prepare contracts and ensure these are signed and stored appropriately.

Monitoring, Evaluation, Research and Learning 

• Support the review of training materials for the L&D department, ensuring they are branded and formatted to RedR UK standards 

• Support the collection and analysis of M&E data across the programme teams

• Ensure all monitoring and evaluation (M&E) data is collected and tracked for events, including: 

• Collating and recording course statistics and evaluation data; 

• Maintaining accurate Salesforce records for all RedR projects and learning events in the region and as requested by Line Manager;

• Assisting with the collection and recording of impact assessment data 

• Support milestone tracking and reporting, 

• Assistance in drafting project or training reports. 

• Contribute to monthly and quarterly reporting. 

• Support the programme coordinator in the tracking and analysis of monitoring and evaluation (M&E) data. 

Facilities, Procurement and Materials 

• Build and maintain excellent relationships with relevant suppliers including but not limited to external training venues, transport and material suppliers required to delivery services. 

• Prepare, order, and arrange shipping of learning materials for courses and other materials as required.

• Prepare and format any online materials as required.

• Procure any course materials, equipment, refreshments, resources, travel, accommodation, and venue hire where applicable.

• Co-host live online sessions, providing support to the facilitator as well as to the course participants.

Admin and Finance 

• Maintain accurate finance records and monitor and record budgets and expenditure to provide timely analysis of this to inform decision-making. 

• Assist with audits, financial reporting and cash flow analysis. 

• Programme or training related administrative tasks including but not limited to filing; travel arrangements; logistics; procurement of materials required by the project or training; preparation of draft contracts or correspondence as requested by the line manager following agreed templates; assistance in competing required forms or compliance with RedR UK or project procedures; liaison with project staff, partners and stakeholders on administrative matters; etc. 

• Undertake timely and accurate processing of invoices and expenses in line with established processes and RedR UK’s Operational Manual. Support the programme coordinator on the monitoring of expenditure and budgets.

Other 

• All employees are required to adhere to RedR UKs values of collaboration, excellence, lifelong learning, integrity and single point accountability. 

• Contribute to the operational plan and budget each year.

• Keep up to date with relevant issues to the humanitarian sector.

• Support on the development of new project proposals where needed.

• Undertake other tasks as reasonably required by your line manager.

PERSON SPECIFICATION 

Essential 

• Language skills – Fluent English and Proficiency in Ukrainian is required for this role. 

• Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines and track information and progress.

• Event management – Experience of supporting a learning programme, organising learning events and working with consultants. 

• Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.

• Use of technology – Experience with current software for project management, along with Microsoft Office skills; ideally knowledge of SharePoint or similar document management systems; ideally knowledge of Salesforce or similar CRM systems.

• Financial skills – Able to track income and expenditure, use Microsoft Excel, check invoices and quotes are in line with project budgets.

• Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.

• Interest in Learning and Development – Have a demonstrable interest in Learning and Development, and training activities.

• Team player – Experience of working successfully within a team environment and of building relationships with others 

• Communication – Good interpersonal communication skills and self-awareness, able to communicate clearly and effectively with colleagues, clients, participants and other stakeholders from diverse cultural backgrounds with excellent written and spoken English. Experience in drafting contracts, formal letters or other formal written communication.

• Initiative and enthusiasm – Initiative, enthusiasm and a problem-solving approach to new challenges.

• Work and travel out of hours – Willingness to work occasional evenings and weekends depending on needs, and travel within the UK if needed. Although unlikely, able and willing to travel internationally if needed, sometimes to insecure and difficult environments for periods up to 2 weeks, and to follow RedR UK security management procedures.

Desirable 

• Project management – Experience in supporting the management of projects, budgeting, budget management and writing reports for clients/donor agencies, ideally in a humanitarian or development context.

• Qualification – Qualification in project management, humanitarian action, disaster management, development studies, or similar.

• Humanitarian experience – Experience of supporting humanitarian, development or charity work 

Please share your CV and CL  and the deadline to send your application is 1 month (hiring will be on rolling basis) 

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Health Assured)
• access to wellbeing app (healthy living tips and Bright TV)
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/about the role

This is an exciting opportunity to join as an Administrator within our Clinical Effectiveness team.

As the team’s Administrator you will provide administrative services in support of the Clinical Effectiveness team and wider Delivered Services. Working with the Head of Clinical Effectiveness and the Clinical Operations Support Manager, the postholder will support the day-to-day operational running of the various processes and procedures to enable safe and effective service delivery to beneficiaries, liaising with internal and external stakeholders as required.

You will manage booking systems, travel arrangements for the Delivered Services team, and maintain internal resources like webpages, Teams channels, and databases. Additionally, you’ll ensure timely documentation delivery for meetings and committees and be responsible for monitoring the team inbox.

To apply, you should be a clear and logical thinker with experience in process-led development. You must have previous experience in an administrative support role, demonstrating strong organisational and time management skills. Confidence in using Office 365 and the ability to produce documents, including complex reports, is essential.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

The Birth Partner Project is looking for its first Director.

This is an exciting time for our charity as we are moving into a new phase. We’d love to hear from you if you're an experienced third sector professional who wants to grow and develop along with us. We are seeking someone who can set a clear strategic direction, maintain a detailed grasp on good governance, expand our reach and impact, and operate with real integrity and care.

Our vision is that no woman or birthing person should face birth alone.We are committed to offering non-medical, culturally safe and trauma-informed support to women and birthing people seeking sanctuary during their pregnancies and into early motherhood.

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To apply: Please submit a CV and a covering letter of no more than 2 sides of A4. Please note your covering letter should provide evidence of how your skills and experience meet the key points of the Job Description and Person Specification (see below)

Application deadline: 12 noon Friday 19 July 2024 | Interview date TBC

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The successful candidate will:

• Work hand-in-hand with the Board of Trustees to take TBPP to its next phase, securing sustainable funding, growing our volunteer base, and building strong governance
• Manage and support our small team in a respectful and motivational way, engaging their skills and expertise successfully so the team is more than the sum of its parts
• Forge strong links with all our partners, creating opportunities, including with our main referral partner, Cardiff & Vale University Health Board
• Make significant strides in measuring impact, with a view to using our evidence for improvement and growth

Main tasks

• Consistently put the women and birthing people we work with at the heart of our charity, seeking their views, staying connected to our service offering, monitoring impact, and seeking to improve what we do.
• Oversee the operational delivery of our services on a day-to-day basis, keeping our team members and volunteers on track towards a shared aim.
• Manage and motivate our small team (and by extension our team of volunteers) in a respectful and engaging way, in line with all policy and procedure, to enable them to fulfil and expand into their roles.
• Proactively work with the Trustee Board to deliver excellent governance: building a strong relationship between the Board and the day-to-day operations, making sure the right systems and processes are in place and are adhered to.
• Support the Board to ensure the charity complies with its legal responsibilities, and delivers its activities in line with all relevant regulation and guidance.
• Manage the charity's finances: working directly with the Finance Officer and the treasurer to set financial aspirations, build effective fundraising pipelines, and then robustly manage daily financial activities with real attention to detail.
• Report effectively to the Board, and communicate clearly with the team, to keep everyone on track and in the loop, including robust and regular financial reporting.
• Develop realistic but aspirational plans for the charity in line with its objects, balancing risk and opportunity, and seeking a long-term sustainable future for The Birth Partner Project.
• Demonstrate a continuous and strong focus on delivery, taking the initiative to act decisively and intentionally to drive the work of The Birth Partner Project forward in line with its plans.
• Represent The Birth Partner Project externally, and seek to grow its network of partners in ways which strengthen its service offering and/or sustainability into the future.

Person Specification

Essential Criteria

• A range of experience working in the statutory or third sector
• A thorough understanding of what makes for good charity governance, including setting up and operating effective processes for managing risk, finance, HR, data and information
• Skilled and personable manager and leader, able to motivate and manage team members and volunteers
• Excellent communication skills, able to liaise with a diverse range of stakeholders
• Superb organisational skills, able to work with a very high degree of personal motivation and autonomous problem-solving
• Experience of working with volunteers and overseeing volunteer management
• Understanding of the UK asylum system

Desirable Criteria

• Previous experience leading a small charity
• Experience of working with/to a board of trustees
• Lived experience of the asylum system in the UK
• Understanding of maternal health systems in the UK, particularly in Wales
• Experience of taking organisations through change

At Bexley Voluntary Services Council (BVSC) you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.

We work hard, we help each other and go out of our way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector (VCS).

Community Connect is a well-established Social Prescribing service and you will empower and support residents to access charities, community organisations and groups to enable them to improve their own health & wellbeing. You will work closely with local organisations and healthcare professionals to continue to develop the project and provide the best service to residents.

Duties and Responsibilities

• Be responsible for incoming resident referrals. You will meet with the resident, understand their needs and what matters to them to develop a personalised action plan to provide relevant support.
  
  
• Be responsible for referring patients to onward voluntary and community groups for continuing support to their health and wellbeing.
  
  
• Provide ongoing support to the resident for approximately four sessions, which could vary from follow-up phone calls or attending appointments with the resident, centred around what is best for the resident. 

• Be responsible for developing exit strategies and ensuring residents are receiving appropriate support, and aware of the right services before discharge.
  
  
• Actively feedback key themes and insight to ensure continuing development and support of Bexley’s Voluntary Sector.
  
  
• To assist in maintaining the database of local services and activities in Bexley.
  
  
• Meet residents in a variety of locations including community locations in Bexley and Bexley GP Practices.
  
  
• To provide regular updates and reports on caseload management, ensuring that the CRM system is kept sufficiently up-to-date and records all information accurately.
  
  
• Work in partnership with GP Surgeries, including providing patient updates, regular outreach sessions and attending multi-disciplinary meetings.
  
  
• Be a champion of Social Prescribing, and the voluntary sector, locally, regionally, and nationally. 

•  Undertake any other duties and tasks which may reasonably be required, as discussed with line-manager.

• Adhere to and actively implement BVSC’s policies and procedures such as Equality and Diversity, Health & Safety and Safeguarding.

• Identify, report, and monitor any safeguarding risks and concerns for Children, Young People, and Adults.   

•  Commit to undertaking any training considered necessary to ensure and develop own knowledge and skills to effectively deliver the role.

These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services. It is envisaged that this post will be community based but this will be regularly reviewed.

Person Specification

We are looking for people who demonstrate personal qualities that are consistent with our organisational values, who have the right experience and skills for the role.

Skills and Experience

• Experience of working in a person-centred way in any health or care services
• Experience of working within a framework of confidentiality and with access to sensitive personal data
• Excellent interpersonal skills with experience of working with people from diverse backgrounds.  Ability to build rapport with a wide range of people demonstrating empathy and understanding
• Be kind, approachable and empathetic in your approach to supporting residents with their health and wellbeing
• Excellent IT skills including previous use of Microsoft Office (especially Microsoft Excel) and CRM database systems.
• Committed to improving lives and communities
• Excellent communication skills, enabling you to confidently receive referrals on the phone & email; extracting relevant information whilst ensuring people feel supported and informed
• A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
• Have access to own transport  (car, motorbike or bicycle) and able to travel efficiently across the borough
• Able to work on your own initiative and meet deadlines
• Enthusiasm, flexibility and a positive ‘can do’ attitude

Desirable

• Existing knowledge of local voluntary sector services and resources and understanding of Health and Social Care Services
• Understanding of health inequalities and wider determinents of health, particularly within the North of Bexley borough including; Thamesmead, Belvedere, Erith, Slade Green
• A health or social care related qualification

This position will be subject to satisfactory references and DBS check

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.

We are recruiting a policy officer to join our busy, supportive and high performing team. The current focus of this role is to support our analysis and influence of the national policy agenda on NHS funding and finances. This portfolio is one of the most high profile, broad and reactive areas of work in our organisation. In a given week you may be asked to do some of the following:

• Analyse a new piece of financial guidance for senior NHS leaders, and draft a briefing for members
• Devise a project plan, with support from the policy advisor, to gather insights from trust leaders on financial performance
• Write briefings for senior leaders at NHS Providers ahead of key stakeholder meetings, sometimes within tight deadlines
• Conduct research into a new policy area, and horizon-scan for upcoming milestones
• Collaborate with communications colleagues to draft a press release or blog about the financial and operational challenges facing trusts
• Organise logistics for a roundtable between our members and NHS England

Background knowledge of the NHS would be advantageous but is not essential for success in this role. The key requirements are set out in the person specification below, but particularly:

• to have an appreciation of the policy implications of the portfolio and interest in learning about the detail of these
• ability to organise your workload (with support from the policy advisor)
• strong written and verbal communication skills
• ability to build effective working relationships both within and, where appropriate, outside the organisation.

The role will be of interest to all applicants who wish to broaden their experience of health policy and develop their understanding of the NHS.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.

Programme Associate, Europe & Eurasia

Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.

For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.

Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

Our commitment to a culture of belonging:

Internews is passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, the self-taught, and people of multiple races, nationalities, ages, sexual orientations, and socio-economic backgrounds. We are an Equal Opportunity Employer and encourage candidates of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply, and actively welcome those with alternative backgrounds and experiences.

About the role:

We are seeking a highly motivated and experienced Programme Associate to provide programmatic support to a portfolio of Internews’ projects in the Europe & Eurasia (E&E) region. The role will be part of the Internews’ headquarters E&E Project Management

Unit (PMU) and report to the London-based Senior Programme Officer. The role will support the project teams in the E&E region as they conduct their project activities and help ensure.

Effective programme implementation, particularly related to project reporting, work planning, and monitoring, evaluation, research and learning (MERL). The role will contribute to development opportunities that support E&E media and journalists to safely provide good quality information. The role may also be asked to represent Internews at partner and donor meetings. The role will also contribute to Internews’ knowledge management and improvement of Internews systems.

Key responsibilities:

• Support the project teams across all programmatic and operational aspects of European-funded grant programmes to implement high-quality projects on time and budget, and to the highest technical standards, and in a way that positions projects within a broader regional or thematic portfolio and contributes to organisational impact.
• Assist PMU management with project oversight and progress towards programme deliverables.
• Support project start-up, implementation, and closeout.
• Support with hiring key project personnel.
• Serve as an HQ point of contact for programmatic inquiries for assigned projects within the organisation and externally.
• Guide the project teams on rules and requirements of European donors and Internews’ internal policies and procedures.
• Work closely with the E&E Business team on business aspects of project delivery, including budget management and financial tracking.
• Review and revise donor narrative reports and workplans and ensure their high quality.
• Review and provide feedback on relevant programmatic and monitoring aspects, including MERL reporting, external project evaluation, and other research and studies; 
• Support internal and external communication for projects, identifying newsworthy, impactful stories and preparing content or briefings which tell those stories; undertake external representation and policy engagement where necessary.
• As assigned, support the design and development of concept notes and proposals for European donors.
• Support meetings, webinars, and other events across time zones with international partners and fellow colleagues, including coordinating agendas and travel logistics.
• Attend relevant events (panels, presentations, etc.) upon request, and share notes with the team.
• Other duties as assigned.
• In all duties, an understanding of and demonstrated commitment to upholding Internews’ Core Values.

Qualifications:

Required:

• Minimum 3 years of experience of project support and donor reporting for large projects with major institutional donors, including the European Commission and SIDA.
• University degree in a related field.
• Fluency in English with excellent English-language writing and proven text-editing skills.
• Strong research and analytical skills and relevant experience.
• Strong time management and organisational skills; ability to effectively manage a dynamic workload and shifting priorities.
• Demonstrated communication and interpersonal skills, including diplomacy, tact, and the ability to negotiate.
• Strong teamwork experience and proven track record of a collaborative approach to problem-solving.
• Proven ability to operate in a multicultural and remote work environment.
• Proficiency in MS Office.

Preferred:

• Working proficiency in Russian language.
• Proven experience of programme support in the Europe and Eurasia region.
• Understanding of proposal development for European donors and non-profit grant oversight.
• Proven experience in report and proposal writing.

Vacancy Timeframe:

Deadline for Applications: 21 July 2024

Hiring Process:

Candidates should submit a cover letter and resume through the Taleo application portal. The Cover Letter should be no longer than one page and explain why you'd be a great fit for this position and what drew you to it. The resume should be no longer than two pages. Candidates with the strongest cover letter and resume will advance to the test and interview process.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.

Job Description –Trusts and Grants Manager

Reporting to:  Senior Trusts and Grants Manager

Location: Hybrid / London Office

Contract: Permanent

Hours: 35 Hours

Salary: £39,414 - £41,488

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s largest food redistribution charity, working with a network of 18 independent organisations to make sure good quality surplus food reaches people who need it most, rather than being wasted. We rescue food from farms, factories, supermarkets and food outlets and send it to almost 9,000 charities working on the frontline to support their communities. FareShare food nourishes people in need and connects them with vital support services to help them build a brighter future.

Every day, millions of people skip meals or go without any food, driven to food insecurity by the cost of living crisis. Yet at the same time, over three million tonnes of good to eat food goes to waste in the UK – enough for 7 billion meals.

 In 2023/24, FareShare redistributed enough food for almost 135 million meals, but we know there is more food out there that could be used to support communities in need rather than needlessly wasted. This is an exciting time to join FareShare, as we embark on a new, ambitious three-year strategy that will maximise the social and environmental impact of rescuing surplus food.

 
FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

 Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting frontline charitable organisations that tackle the cause and not just the symptoms of food poverty.

 Our Values: Passion – for our cause and the challenge that lies ahead.

Ambition – to go the extra mile and drive the change that must happen.

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries.

Collaboration – it’s only by working with others that we can be stronger.

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

We are looking for an exceptional Trusts and Grants Manager to play a crucial role in ensuring the ongoing success and expansion of our partnerships with trusts, foundations and statutory givers. Working closely with the Senior Trusts and Grants Manager and four more team members, this new role will lead on nurturing high-value relationships with prospective trusts who have capacity to give large funding to FareShare.

As the cost of living crisis pushes millions into food insecurity, and the world is faced with a climate emergency, the difference you can make by joining the Trusts and Grants Team is substantial. Our dual social and environmental purpose has never resonated more with partners and we have just launched an ambitious strategy to double the number of meals we can provide, amplifying our impact and presenting a compelling case for support.

The Trusts and Grants and Manager will take on the management and stewardship of a diverse portfolio of high-value funding relationships, while developing new partnerships with a range of givers. The role will also be responsible for managing and developing a Trusts and Foundations Officer to support team objectives.

You will be a strategic thinker, used to working with high value grant making professionals and trustees and with senior staff and stakeholders within your own organisation. You will have a strong track record in income generation and supporter stewardship and have excellent communication skills. Cross team collaboration is crucial to the role, and you will be able to demonstrate strong relationship building and influencing skills.

Main areas of responsibility

• Build relationships with portfolio of five and six figure trust supporters, understanding their motivations and tailoring opportunities and communications to cultivate strong, long-lasting partnerships.
• Foster a deep understanding of FareShare’s work and strategy to create persuasive fundraising proposals that inspire and solicit funds. This includes developing relationships across the organisation to build a sound understanding of FareShare operations and where support is most needed
• Champion and input in to the teams prospecting process, using your own research and sector knowledge to take new opportunities from identification through to solicitation, particularly focussing on those with multi-year and high value potential.
• Develop innovative and personalised stewardship plans, in collaboration with senior colleagues when appropriate, to deepen funder relationships. Craft compelling written communications including emails, proposals, and reports to showcase the impact of trust support and celebrate key milestones. Lead calls, meetings and visits to strengthen funder partnerships and engagement with our work.
• Provide supportive management to a Trust and Grants Officer, offering regular advice and guidance, identifying opportunities for development and monitoring performance objectives in line with the organisational and team strategy.
• Play an active role in developing and delivering the Trusts and Grants team strategy contributing to planning and management of team objectives, and supporting the Senior Manager to motivate the team and drive trust income.  
• Work with colleagues across the Fundraising sub-teams to maximise cross over opportunities between income areas.
• Maintain accurate records of partner interactions in our CRM system and shared files, and consistently update financial records and account plans.

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Person Specification

Experience

• Experience of securing and successfully managing five and six figure grants and multi-year gifts from a range of grant makers, including project funding and unrestricted funding.
• Experience in prospecting for new high value business opportunities via multiple research channels and soliciting new donors to make significant gifts.
• Experience in writing compelling funding applications and impact reporting.
• Experience in developing and presenting complex project and financial information to support compelling funding proposals.
• Experience of successful cross department working with senior colleagues to deliver on funding objectives and budget.
• Experience of line management or transferable skills to line management.

 Skills, knowledge and abilities

• Strong up-to-date knowledge of the trust, grant and foundation landscape.
• Excellent written and verbal communication skills, particularly in writing proposals and presenting to or meeting with funders.
• Proven ability to form good working relationships, both internally and externally.
• Ability to assimilate strategic plans into compelling funding proposals.
• Excellent numeracy skills with the ability to work with complex budgets and present them to funders.
• Ability to work on own initiative, meeting objectives and managing competing priorities and tight deadlines under pressure.
• IT Literacy and ability to use a CRM.

 Desirable Criteria

• Experience of Statutory fundraising
• Interest in the impact of food waste on the environment
• Interest in food poverty and its causes

Values and behaviours

• Enthusiastic approach and ability to work in a team
• Proven ability to develop and maintain good working relationships
• A commitment to Equality and Diversity
• An appreciation of FareShare’s mission and strategy

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Background Information:

Mind in Tower Hamlets, Newham and Redbridge (MindTHNR) has a strong reputation for delivering good quality counselling services for over 20 years, achieving positive recovery outcomes. 

This is a BACP accredited service and operates using a volunteer counselling placement model alongside paid clinical counselling staff, delivering bereavement counselling to adults living in Newham.

The Counselling Coordinator will be required to complete, oversee and screen clinical counselling assessments and referrals, provide administrative and data support for the smooth running of the counselling services including managing administrative assistants, and provide duty management to therapists in accordance with safeguarding policies and procedures.

Management Structure:

All Mind in Tower Hamlets, Newham and Redbridge staff are accountable to the CEO.  The Counselling Coordinator will be supervised by the Counselling Service Manager who reports to the Operations Director.

Overall Purpose of the Post:

The Counselling Coordinator will be required to effectively support the coordination and supervise the activities of Newham Bereavement Service and Tower Hamlets Bereavement Service at an operational and clinical level to ensure that it meets its contractual obligations and KPI’s. Currently this service consists of bereavement counselling, brief counselling, and early bereavement support.

 Key Responsibilities of Post

 1. Management

 1.1. Ensure the delivery of the service is in accordance to the contractual agreement

 1.2. Effectively monitoring the database, looking for outliers and rectifying this on the Views database system.

1.3. Monitor and manage service capacity in accordance to contractual KPI’s

1.4. Ensure counsellors are at capacity within their individual caseloads and maintain effective clinical work at this level.

1.5. Monitor, identify and report any gaps in volunteer staffing levels both planned and unplanned to the Counselling Services Manager and take appropriate action

1.6. To provide duty management to therapists (counsellors) and support / guide them in accordance to safeguarding policies and procedures

2. Training

 2.1. To support the Volunteer Counselling Placement Programme

2.2.  To support the recruitment and induction of Volunteer Placement Counsellors in line with Mind in Tower Hamlets, Newham and Redbridge policies and procedures.

2.3.  To support with ensuring that all new volunteers understand how to use the Views and IAPTus database system to meet the quality and recording requirements of the counselling services.

2.4.  Ensure that all administrative assistants understand how to use the Views and IAPTus database system to meet the administrative requirements of the counselling services.

2.5.  Consult with counsellors and provide guidance for extensions and signposting where necessary 

2.6.  To work with the team to coordinate and deliver periodic training workshops for counsellors according to service needs as part of their continuous professional development and to promote team building

3. Clinical

3.1. Complete clinical counselling assessments and recommend interventions for clients referred to the service.

3.2.  Coordinate and oversee clinical counselling assessments and referrals to the service

 3.3.  Manage referrals received by this service ensuring that all relevant client information is accurately and regularly updated onto the Views system

3.4.  Screen referrals to the service for counselling in accordance with the service’s inclusion and exclusion criteria

3.5.  Identify inappropriate referrals and discuss with the Counselling Services Manager

3.6.  Ensure that the service is operating to full capacity in order to maintain required KPIs for waiting list levels

3.7.  Manage client queries and related administrative requirements including answering the phones, data input, allocations to counsellors, updating care pathways and schedules, sending appointment letters and other communication.

3.8.  Act as Duty Manager as required and respond to safeguarding issues and risk in an appropriate manner

4. General Duties

4.1. To support service monitoring and patient feedback mechanisms in partnership with the management team.4.2.  To contact clients at the top of the waiting list and book in clients to the counsellor’s diary and send follow up client and GP letters when needed

4.3.  To monitor discharge procedure by discharging people who have not engaged

4.4.  To promote the services to other professionals, GP’s, IAPT providers within Tower Hamlets and Newham

4.5.  To develop the profile of services in Tower Hamlets and Newham by maintaining close links with referral sources in particular local GP’s

4.6.  To take measures to increase the accessibility of the service, by targeting under-represented groups in Tower Hamlets and Newham multicultural community. To promote cultural awareness and sensitivity in the process of service delivery

4.7.  To ensure the service is operating within the BACP code of Ethics and Practice and complies with the BACP Quality Standards

4.8.  To attend service contract meetings when required

Duties required of all Mind in Tower Hamlets and Newham employees

5. To work unsocial hours as required, evening and weekends as the service needs are identified and cover required

5.1. Undertake the induction programme as devised

 5.2.  Participate in staff meetings, team meetings, supervision meetings, appraisals, consultancy, training, team development sessions, working groups and other meetings as required, reporting back as required

5.3.  Provide cover for staff who are absent, at the direction of the Counselling Services Manager

5.4.  To be administratively self-servicing, with good organisational skills

5.5.  Share responsibility for the effective use of systems and procedures for service users, finance, staff communication, and dissemination of good practice and effective working methods within Mind in Tower Hamlets, Newham and Redbridge

5.6.  Share responsibility for health and safety practices, safeguarding or suicidal risk and reporting any concerns to line management and taking immediate action as required

 5.7.  Undertake all duties in accordance with Mind in Tower Hamlets, Newham and Redbridge’s policies, with particular reference to the Equal Opportunities and Health and Safety policies, and work towards their continuing development and implementation.

 This job will be reviewed periodically in line with the organisation’s Business Plan.  The role as described is not exhaustive and so there may be other areas which are the responsibility of this role

Qualifications

1.  

Counselling or Psychotherapy qualification to Advanced Diploma level or above

E

2.  

Accredited membership or registration with any recognised professional body or prepared to work towards this within the first 6 months in post

D

Experience

3.  

Substantial and demonstrable experience of providing psychological interventions of at least 1 years post qualification

E

4.  

Experience of managing client’s risk to self/others and making onward referrals to secondary care services, crisis teams, CMHT’s and safeguarding referrals. Also able to guide others in conducting comprehensive risk assessments and onward referrals accordingly

E

5.  

Experience of the use of clinical outcomes measures, (eg. CORE-10, PHQ9 and GAD7)

E

6.  

Experience using of IAPTus, Views or similar patient database system

D

7.  

Experience of engaging and communicating effectively with a diverse range of people, including clients, staff and other professionals

E

8.  

Experience of keeping accurate records and writing clear and concise case notes, reports and other forms of communication both internal and external

E

9.  

Demonstrable experience of screening referral suitability and knowledge of suitability within the stepped care framework

D

10.   

Experience of working with volunteer counsellors including recruitment, induction and line management 

D

11.  

Experience of delivering training/presentations to a range of audiences, ideally on topics which relate to mental health and wellbeing

D

12.  

Experience of developing and running group-based treatment interventions

D

Skills and Knowledge

13.  

Ability to work independently and as part of an integrated multi-disciplinary team

E

14.  

Ability to prioritise and manage own workload and use own initiative in identifying and solving problems

E

15.  

Ability to work flexibly and work unsocial hours, as required

E

 Qualities

19.

Ability to influence and lead others to achieve shared goals

E

20.

Ability to work flexibly and work unsocial hours, as required and help others

D 

21.

Demonstration of respect for diversity, inclusivity, and good working relationships

E

22.

Upholding ethics and organisational values

E

23.

Demonstration of commitment to own learning and continuous improvement through training and development

E

About SCEC

SCEC was founded over twenty years ago to provide learning enrichment opportunities to primary school children in disadvantaged communities in south London. Together with our partners, several leading independent schools, we currently operate four schemes in math, literacy, science and art. Children learn through fun, engaging group activities like science experiments, storytelling and mathematical treasure hunts, all taught by qualified teachers with added support from student mentors. Through the schemes, children explore their curiosity, build knowledge and develop their confidence as learners.

Your Role

The Scheme Director is a newly created role that will be pivotal in helping SCEC extend its reach. Reporting to the Board of Trustees, you will help SCEC design and implement an expansion programme as well as coordinating the delivery of the existing schemes via our school partners. You will also serve as a trusted partner to the Board in the administration of the charity.

Similar to a COO, this role straddles the operational and the strategic. We are looking for a confident communicator and relationship builder who can work across varied stakeholder groups.  You should be able to grasp the big picture and have an eye for the details needed to deliver successful outcomes. This is an exciting opportunity for the right candidate to join SCEC on a transformational journey working with excellent learning partners and established leaders to improve educational outcomes for children.

Key Responsibilities

• Oversee scheme operations including pupil recruitment, enrolment and attendance to ensure the smooth running of schemes and maximum impact
• Promote the charity to prospective partners and donors
• Support the Board in developing, implementing and monitoring an expansion programme
• Monitor and report on scheme performance and impact
• Prepare and manage budgets and disbursement of funds 
• Build and maintain systems and processes to support scheme operations, compliance and monitoring

Key Qualities

• Passionate about making a difference in the lives of children
• Demonstrated success in developing and implementing strategic plans to achieve organisational goals
• Track record of effectively managing programmes and services, including programme development, implementation, and evaluation
• Committed to working collaboratively to build strong relationships with business partners and colleagues and proactively engaging stakeholders when making decisions
• Self-motivated and highly organised, you have a strong sense of initiative and take a hands-on approach to planning and administration

Child Protection

SCEC is committed to safeguarding and promoting the welfare of children. This is the responsibility of the whole organisation (trustees and staff).  An enhanced DBS Disclosure is required for this role.

For more information, please see the attached Job Description below

About Resource Futures

Our vision is to create a sustainable world. We work collaboratively with governments, businesses and the third sector to help speed up the transition to a circular economy and manage resources and waste in a more sustainable way.

We are non-profit-distributing and have a close-knit team of 50+ trusted employees who collaborate across various areas of the business. Our multi-disciplined and connected approach sets us apart from the competition and enables us to build robust solutions that have a meaningful impact in the world.

We are passionate not only about what we do but how we do it, and we’re proud to be a part of the global B Corp movement to use business as a force for good. Employee-owned and independent, we’re all about helping each team member grow, and together striving towards our goal of a creating a sustainable world. We are motivated by the impact of our work and how it feeds into wider issues of climate justice and circular economy. Our work is far-ranging from supporting businesses to advising governments and delivering the evidence to support global change. Read more about our company and how we go beyond for our people, to help them grow and thrive.

The opportunity

CAG networks empower community groups to act towards a more sustainable future, focussing primarily on the areas of reuse, repair, waste reduction, sharing, surplus food, composting and wider biodiversity and sustainability. In 2023/4 CAG Devon expanded its geographic focus, becoming county-wide, and widening its topical focus. You will be coordinating the delivery of the new Community Action Groups (CAG) project in East Devon (see our parent project website, CAG Devon).

A CAG network provides community groups with the tools and support they need to thrive, such as support with governance, guidance, small grants, training and insurance, as well as opportunities for networking and sharing skills with other groups.

As CAG project coordinator for the East Devon area, you will be nurturing and supporting place-based community groups, so location is essential. The successful candidate must live in central or East Devon or be within a reasonable commuting distance of East Devon. Mileage will be paid for travel within the East Devon area.

You will liaise with the contract manager and the local authority representative and have experience and enthusiasm for sustainability, community development and grass roots activities. You’ll be joining a close-knit team, working with the CAG Devon Project Manager and Project Officer, and occasionally with our wider Resource Futures team.

What you will be doing

• Promoting the CAG Project across East Devon:
  • Establishing contact with communities and key people, through networking, attending and speaking at local events, writing posts, blogs and articles, and speaking to groups.
  • Contributing to the CAG Devon website and social media presence.
• Identifying the needs of local groups (with them), including the resources and plans needed to implement their community-based initiatives.
• Providing individual support to assist groups plan and implement their activities:
  • Guiding communities in the development of practical waste reduction and wider biodiversity and sustainability projects.
  • Providing advice on fundraising and project management for these projects.
  • Providing support to community groups and volunteers through identifying and organising appropriate training events, skill sharing sessions and individual support.
  • Supporting groups to engage with and make use of Resource CIT, CAG Devon’s current online monitoring and evaluation tool.
• Ensuring that the work meets the agreed objectives and targets of East Devon District Council and the objectives of the wider CAG Devon contract (with Devon County Council).
• Monitoring project progress and reporting quarterly on progress as well as compiling an end of year summary report, highlighting successes and making recommendations.
• Representing and promoting the project to external bodies as appropriate, acting as a representative for the wider CAG Devon project.
• Any other tasks as deemed appropriate to this post.

The essentials

• Knowledge and experience of community development approaches and community consultation methods.
• Experience of working in the community/voluntary sector, ideally on waste reduction and/or wider sustainability/environmental issues.
• Commitment to sustainable resource use and sustainable development.
• Experience of promoting activities via social media.
• Competent IT user, particularly Microsoft packages, MailChimp and WordPress.
• Experience of project management, including budget management.
• Experience of collating, monitoring and evaluating data and report writing.
• Excellent organisational and time management skills to meet deadlines.
• Excellent communication, networking, and people skills.
• An enthusiastic and constructive approach.
• Current full driving licence with own transport or ability to travel easily within East Devon district council area / boundary.

Great to haves

• Knowledge of waste reduction methods and wider sustainability issues.
• Knowledge of Devon and its communities, with a focus on East Devon.
• Experience of working in a small and fast-paced team.
• Experience of supporting groups with fundraising and reporting requirements.
• Experience of working with local authorities.
• Knowledge/experience of fundraising.

Benefits

• Embedded flexi working culture.
• 25 days annual leave, plus bank holidays, each year (pro rata for part-time hours) – flexibility to work or use bank holidays for annual leave.
• One volunteer day each year (pro rata for part-time hours).
• Enhanced maternity and paternity pay.
• Enhanced sick pay.
• Scottish Widows Ethical Series 1 pension plan – the company will match up to 7% of your contribution.
• Life assurance cover.
• Healthcare portal offering 24/7 GP access, mental health support, wellbeing advice, financial and legal guidance.
• Established mental health and wellbeing group with trained mental health first aiders and responders, maintaining a focus on support for our team.
• Cycle to work scheme and on-site showers at the Bristol office.
• On-site charging points for electric vehicles at the Bristol office.
• Subsidised professional membership such as CIWM or IEMA.
• An opportunity to become a company member, contributing to decision making and the future of our business.
• Access to our Consultative Group platform – a representative group of employees that provides an anonymous vehicle for employee voice, raising issues and engaging senior management.
• Regular line manager 1:1s and performance reviews, with opportunities to discuss and build targets that inspire and push you professionally.
• Annual training budget to ensure continued progression and development, as well as regular internal ‘Lunch and Learn’ and other sessions to share skills and knowledge across all roles.
• Two annual team activity days, each followed by evening socials.
• Green Bristol location, surrounded by nature, and only 10 minutes’ walk to the harbourside.
• Central Glasgow location near train stations, with roof terrace.
• An opportunity to join a friendly, fun, professional, challenging, and supportive place to work, and a team that is collectively focused on making a positive impact.

We’re hiring! 

Female Finance Manager 

• Schedule 9, Paragraph 1 of the Equality Act 2010 applies. 

• This post is exempted from the Rehabilitation of Offenders Act 1974 

Job Title: Finance Manager

Location: Anawim, Balsall Heath, Birmingham, B12 9RJ 

Grade: Anawim Scale Point (ASP) 36-42 

Salary: £35752 - £42,165 per annum 

Hours: 37 hours per week (some flexibility considered) 

Responsible to: CEO & Head of Finance

From our Birmingham centre, Anawim provides trauma informed services including holistic support and advocacy to enable women to reach their potential 

Our Vision statement:  

A world where women are safe, free, valued and equal members of society. 

Our Values: 

1. Anawim believes in the intrinsic value of every person and welcomes each women without judgement

2. We are deeply committed to listening to our women and building services around their needs

3. We help women to navigate the complex challenges they are facing and we do all that we can to support them for as long as they needs us 

4. Anawim empowers women to make positive changes to turn their lives around, helping them, one step at a time – to become independent

5. We want the best for our women and to make sure their basic needs are met.  We won’t rest until we’ve done all we can to keep them safe.

Aim:

We are looking for an experienced finance professional who has worked in the business or charity sector and who is looking to use their skills to make a difference to our charity. Demand for Anawim’s vital services for women is growing and we are looking for a finance manager who is flexible and adaptive while managing the day to day nature of the role. The finance team consists of a Head of Finance and a part time Finance Assistant. 

Anawim’s finances are in good shape but its funding sources are unpredictable. Government procurement is increasingly complex and payment in arrears based on performance measures is increasingly common. Our present Finance Manager has developed management accounting systems that allow excellent monitoring of our financial position, KPIs are in place to give early warning of financial challenges and our audit reports are clean.

For more information, please visit our website to download the Job Description & Person Specification and an External Application Form.We will also accept CVs. 

Deadline: We reserve the right to close this vacancy when the position is filled so we highly recommend you get your application in as early as possible. 

Interview: We will be interviewing as applications come in. 

Our Board and CEO are looking for an inspiring, solutions-focused, and forward-thinking leader. You will bring strong relevant experience in developing, delivering, and growing an all-age person-centred holistic programme. As an accomplished communicator, you will bring a proven track record in building and maintaining strong working relationships with a diverse range of internal and external stakeholders.

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

Role Purpose

Provide strategic leadership for KLS’ Refugee Family Programme, ensuring that programme direction and delivery is strategically aligned, responds to learning and changes in context, and maximises our impact in the community.

Key Responsibilities 

• Providing clear and steady leadership and management to all aspects of our newly formed Refugee Family programme, which has grown out of previous separate projects to better meet the holistic needs of people we support.
• Managing and developing the budget and finances; whilst supporting the fundraising lead to secure its financial viability.
• Directly lead the scoping and planning of the Refugee Family Programme Strategy to:
  • Develop and expand existing programmes.
  • Identify opportunities to create, innovate and improve projects within the Refugee Family Programme - such as community outreach workshops, advocacy support, Educational Classes, and Groups, Mentoring and Clubs - to meet the needs of the people we support and those who may need our support in the future.
  • Undertake regular horizon scanning and environmental analysis to ensure KLS has a full understanding of the potential for growth and programme development associated with the current, future and changing demand and need. 
  • Build and maintain effective networks and partnerships that will ultimately support people to realise their potential.
  • Work with the Chief Operating Officer to develop appropriate processes, systems and working practices that create a continuous improvement approach and ensure insights-based impact reporting, evaluation and decision making.
  • Through effective networking and building of positive relationships, act as an ambassador for the organisation to effectively promote and raise awareness of both the organisation and its work.

Main Duties and Responsibilities 

• Provide strategic and operational leadership to your direct reports and overall team to achieve both the organisation’s overall vision and ensure excellence in delivery.
• Devise and design programme concepts and specifications and provide strategic recommendations for programme developments using effective research, planning, monitoring, and evaluation, ensuring projects meet needs of individuals, families, and the community.
• Ensure our programme delivery model is financially viable and sustainable, and underpinned by quality, effectiveness, and efficiency.
• Maintain oversight of the deployment of financial, people and organisational resources, ensuring effective budget management and use of resources across all programme delivery teams.
• Engage proactively with relevant stakeholders, networks, and particularly those who benefit from our projects, to support and directly inform the design of person-centred services. 
• Continue to build and sustain strong relationships with our families and young people.
• Ensure programme delivery adheres to legislative requirements, good practice guidance and organisational policies and procedures.
• Ensure a proactive culture of continuous review of programme-based procedures, systems, and controls to ensure they are fit for purpose, provide person-centred support and outcomes, and safeguard the organisation and those we support.
• Cultivate links with other organisations with a view to identifying opportunities for collaboration and partnership working.
• Contribute at a strategic level to the capacity building, organisational development, resilience, sustainability, and impact of the organisation. 
• Effectively build evidence, including the quantification of the positive impact of current / future programmes, utilising lived experience examples where appropriate. Work closely with colleagues to enable effective external messaging and communication including external fundraising activities.
• Work with fundraising lead to co-produce compelling cases for support for potential funders.
• Represent the organisation externally at relevant networks, forums and events as required.
• As a senior leader in the organisation, visibly demonstrate KLS’ values and drive a positive, collaborative, and inclusive culture across the organisation.

Administration

• Recruit, train, manage and support the team, holding regular supervision sessions, annual appraisals and appropriate training and development.
• Ensure performance management and quality systems are in place to monitor and evaluate the project’s work, processes.
• Follow KLS’ safer recruiting process and ensure safeguarding members is a priority across the team.
• Ensure all member and project records are kept up to date on Salesforce.
• Work with the Senior Leadership and Finance Director to manage the programme budget, maintain financial records, monitor income and expenditure against budgets and targets, and report regularly and accurately to KLS’ Senior Leadership Team and Board of Trustees.
• Oversee the team’s use of our database, Salesforce, for managing the programme, ensuring data accuracy and completeness, and working with external consultants to customise and integrate the database with KLS’ website, referral, and evaluation forms.

Safeguarding

• Responsible for embedding safeguarding best practice and ensuring adherence to policies and procedures across the programme team, ensuring that safeguarding is at the forefront of KLS’ delivery.
• Act as the Designated Safeguarding Lead for the Refugee Family Programme Team, working with Safeguarding Officers and Duty Leads to ensure all safeguarding concerns are managed and recorded appropriately and safeguarding cover is maintained across the team in line with KLS’ procedures.

Skills and Experience

• Extensive leadership and management experience, coupled with a track record of leading the strategic development of services for adults and children (of all ages) from the refugee community that improve their access to education and justice, reduce their isolation and improve their ability to navigate their journey.
• Extensive experience of working with people from vulnerable groups, especially children and young people, ensuring that clients’ needs are at the forefront of service planning and delivery.
• Experience of working with refugee communities.
• Up to date knowledge of the English education system, rights to education, the barriers facing refugee communities in accessing education and how these might be addressed.
• Understanding and experience of safeguarding, and health & safety (including trips and residentials for children and families), in theory and in practice.
• Experience of providing advice and advocacy support to people from vulnerable groups.
• Direct involvement in adopting a strategic approach to either replicating existing or developing new services / programmes in response to anticipated future demand or a change in the landscape.
• Evidence of successful strategic and operational resource management
• Proven ability to establish and maintain relationships with key internal and external stakeholders at a senior and strategic level.
• The ability to take a creative approach in respect to packages of support.
• Strong approach to performance management with the ability to define and measure outcomes of success.
• Excellent verbal and written communication skills with the ability to effectively represent the organisation.
• Financial acumen in relation to costing programmes and managing and monitoring budgets
• Strong problem solving and strategic planning capability with creative skills and the ability to meet deadlines.
• Proven skills in influencing, communicating, and working collaboratively with a range of stakeholders.
• The ability to drive and deliver change using a range of influencing, negotiation, facilitation, and process skills.

Personal Qualities

• Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
• Self-directed, results driven and able to multi-task with resilience and adaptability.
• Strong collaborative spirit 
• High levels of personal and professional integrity
• Strong attention to detail and quality
• A commitment to diversity and inclusion
• Willingness to challenge stereotyping, prejudice, discrimination, and bias
• Passionate about social justice, education and championing the values of older people and families from refugee communities and their value to society.
• Outstanding interpersonal and communication skills
• Trustworthy, non-judgemental, caring, and compassionate, proactive, self-motivated, and hardworking
• Clear commitment to our values:

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Dates

Closing Date for Applications:  21st July 2024

Interview Date: TBC End of July

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.

Key Responsibilities
See attached job description for full list of responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  
  

Skills and Abilities

See attached job description for full list of skills & abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills

Title: Consultancy for mid-term review of INSPIRE refractive error project

Location: Pakistan / Global

Contract: Approximately 30-45 workdays over six months

In Pakistan, eye health services are an integral part of the government health system, led by the National Committee for Eye Health (NCEH). The NCEH, which includes government and civil society stakeholders such as Sightsavers, has developed the ambitious IPEC plan 2020-2030. This plan highlights the need for strategies targeting disadvantaged communities, including women, the elderly, and people with disabilities. It also recognises the necessity for a comprehensive national refractive error (RE) strategy and a national training programme for opticians.

• Conduct a Mid-Term Review to assess the project's progress, successes, and challenges.
• Conduct primary data collection in the project areas (initial sampling suggests that around 116 individuals should be consulted across the stakeholder groups, although final details can be agreed between Sightsavers and the consultant during inception).
• Evaluate the effectiveness of implementation approaches, including equity strategies, social and behaviour change (SBC) activities, and public-private partnership models.
• Validate initial findings through a workshop with implementing partners.
• Provide recommendations for adjustments to the project and future similar projects.
• Contribute evidence towards answering Sightsavers' thematic learning questions for refractive error.
• Coordinate with various stakeholders to ensure timely delivery of activities and high-quality outputs.

• Extensive experience in monitoring and evaluation for international development projects/programmes, with strong skills in both qualitative and quantitative approaches.
• Thematic expertise in eye health evaluations, preferably with experience in refractive error, inclusive health, and primary eye care.
• Comprehensive understanding of preferred practices and policy issues at global and national levels.
• Strong understanding of equitable access to inclusive healthcare for women, people with disabilities, and other marginalised groups.
• Prior experience working in Pakistan, preferably within the project regions, including data collection experience.
• Ability to travel within Pakistan, mainly within the project districts (Multan and Sheikhupura).

Timeline

We anticipate the work will require approximately 30-45 person days' input, depending on the methodology and approach proposed. The work should be conducted between August and December 2024. The budget ceiling for this work is around PKR 3,000,000 inclusive of all expenses. For full details about the consultancy, please refer to the Terms of Reference

Payment Terms

Consultants with a proven track record in the above will be procured to undertake the project through an expression of

To express your interest to undertake this assignment, please read the complete ToR, and complete our Expression of Interest (EoI) which can be found via the application link.

The EoI response should include roles and responsibilities of the consultant/s and number of days input, as well as a proposed workplan and indicative budget, including team members' daily rates for the assignment and any other anticipated expenses.

Interested bidders are also requested to include a couple of examples of previous similar work.

The deadline for consultants/consultancies to submit their bid is 8 July 2024.