Member Systems Administrator Jobs in Manchester

We are looking for a permanent full-time Outreach Officer to contribute their personality, energy, drive, skills and experience to add value to our Blesma Outreach team within the Independence and Wellbeing department at Blesma, The Limbless Veterans.

The role is home-based being a varied one, focusing primarily on delivering an engaging blended programme of activities that enhances social inclusion, improves the wellbeing of our members and overcomes the negative impact of disability.   The role requires a person who is a self starter, friendly, compassionate, confident who enjoys taking the initiative being creative and has a strong commitment to the veterans’ community.  

The role also involves representing Blesma and raising the charity’s profile within the local community across the Midlands. 

The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our serving Service personnel, veterans and their families thrive and lead independent and fulfilling lives.

Blesma is unique as a membership Association as well as a charity.  Our members are at the heart of all our work, therefore, the impact of the Outreach Officer is highly visible and appreciated in the experiences of our inspirational limbless veterans.

If you are interested, and live within the following post code areas B, CV, DE, DY, LE, LN, NG, ST, WS or WV please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

Interview Date: Week commencing 20 January 2024

If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit. We look forward to hearing from you.

London. Young people. Jesus.

There’s immense need as well as massive opportunity to make a difference in the lives of the diverse young people of London with the love and message of Jesus. Young Life International staff and volunteers are building relationships with young people across London and introducing them to Jesus Christ. This is a fast growing ministry having started the London focus in 2019 we now have staff and leaders in 10 boroughs, working with approximately 1,000 young people, with a goal to double in the next 3-5 years. YLI London is part of a UK wide ministry that is, in turn, part of the Global Ministry of Young Life, introducing young people across the world to Jesus for over 75 years.

We are looking to recruit an excellent London-based administrator, to support our staff and volunteers in this crucial work. You would be working independently, with some travel around London and the UK, as well as occasional travel outside the UK. Supported by the London Director as well as the YLI UK Operations Team. 

If you're looking for a role where you can really make a difference, where you get to be part of a friendly team, passionate about Jesus, then YLI London could be the place for you.

More Details and How to Apply

Download the Application Pack for the following information:

• Welcome from the London Director

• How this role fits into the wider YLI and Operations Team

• Full Job Description and Person Specification

• Details of how to apply online (application form)

• Deadline and interview dates

Applications should be received by: 8am, Monday 13th January 2025

We will respond to all applications we receive, by the 24th January. 

Interviews will be held on the week commencing 27th January.

At EMDR Association UK we are constantly striving to support EMDR therapists by improving the practice and understanding of EMDR therapy. Our mission is to alleviate suffering and promote personal growth in those who have experienced trauma and other adverse life events by providing skilful, compassionate and effective EMDR therapy. We do this by advancing the theory and practice of EMDR, and through our commitment to ensuring the highest standards of treatment, research, continuing professional development and ethical practice.

We are seeking two enthusiastic, organised and digitally savvy people to join our Administration team, for 20-30 hours per week (each role). We are looking for people with skills in administration, event coordination (digital and in person) and membership support.

You will have an excellent approach to customer service and have demonstrable experience of being a great team player, with the ability to collaborate with and support other team members across a broad remit. Strong organisational skills are a must and we would love to hear from candidates who have experience of successfully managing varied workloads while maintaining great professional relationships.

You will have extensive experience in the planning and delivery of events, both online and in person, including using Zoom and Teams for the delivery of professional webinars. You should be able to get to grips with new systems (including bespoke ones) quickly and be creative and confident in identifying and suggesting new ways of working with those systems.

You will be self-motivated, flexible, and trustworthy. You will be able to thrive in a remote work environment and should be committed to fostering strong professional relationships built on collaboration, curiosity and mutual respect.

Role Description

• Administer EMDR events and consultants training, ensuring smooth execution and participant satisfaction

• Organise and be the administrative point-person for CPD events and workshops, both online and in-person where necessary 

• Administration of the CPD points application process 

• Coordinate with regional and special interest groups to organise and promote events 

• Provide administrative support for membership-related tasks 

• Develop an understanding of the accreditation process and support the Accreditation Admin Assistant where needed 

• Collaborate with colleagues across the Association to ensure efficient operations 

• Occasionally attend committee and board meetings. An ability to take meeting minutes would be valued but is not essential. 

• Flexibility to work some evenings and weekends for event management 

• Knowledge and experience of using Zoom and Office 365 suite is essential 

For more information on how to apply, see the attached job description or click 'Apply' and download the job descrption from our website.

An exciting new position has arisen for a Finance Administrator to join the team at International Seafarers' Welfare and Assistance Network, an international not-for-profit maritime organisation working to improve the lives of seafarers and their families with services, resources, strategies and advocacy. We are looking for candidate/s with suitable accounting or bookkeeping qualifications, experience of using accounting software and CRM systems such as Quickbooks, Xero, Salesforce, or GlueUp.  This role requires excellent communication skills both written and verbal.

Key responsibilities and responsibilities of the role include:

• Maintain the purchase and sales ledgers
• Respond to supplier and client’s queries
• Process supplier and sales invoices, staff claims and expenses
• Set up bank payments
• Bank reconciliation and journals
• Reconciliation of membership income with accounting software and CRM database
• Basic administrative tasks, such as keeping sickness and absence records, minute taking and filing.

The role can be full time (35 hours p/w) or shared (2 x 17.5 hours p/w). We are a fully remote working organisation with an optional one day a month in London SE1 or other central location.

£26,000-£29,000 per year (pro- rated for part time), plus home working allowance and life assurance.

Job title: CRM Administrator 

Manager: Senior Data and Innovation Manager 

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month 

Salary: London £30,000-£34,000, Manchester and Birmingham £28,500- £32,500 

Hours: Full-time (37.5 hours per week) 

Contract: Permanent 

Overall purpose 

This CRM Administrator role will sit within our Data and Innovation team. This team conducts analysis and creates systems to ensure that Breaking Barriers is as efficient, effective and evidence-based as possible. They help us to ensure we are continually providing the best possible support to our clients, as well as to demonstrate our impact and the need for our services to our supporters and partners. In addition, the team builds systems to assist the fundraising team in stewarding supporters and generating income.

The post-holder will be responsible for managing and improving the organisation’s database (Salesforce), training and supporting the end users of the CRM, and creating reports to analyse Breaking Barriers’ data. The CRM system is our ‘single source of truth’, and holds data relating to the clients we support, the activities they have participated in and the positive outcomes they have achieved, as well as information about all of our donors, event attendees, mailing list subscribers referral partners and other key contacts.

The role would suit someone with aptitude for thinking clearly about data, some experience in either CRM administration or data analysis, and a keen interest to learn more. There is scope to further develop a wide-range of data-related skills in the role, including transforming and analysing data in Excel, customising CRM systems, planning data architectures and conducting statistical analyses. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Friday 3rd January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

ABOUT BPNA

The British Paediatric Neurology Association (BPNA) is the professional organisation for doctors who specialise in the care of children with neurological disorders. The BPNA has developed a number of educational programmes for doctors in the UK and overseas both online and face-to-face. This role directly supports the education of healthcare professionals across the UK, impacting the care of children with neurological conditions.

ABOUT THE ROLE

As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further. We are seeking to appoint a UK Short Course Administrator to join our small team which is based across our Bolton and London offices. This is a full-time, permanent post based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week). The Short Course Administrator will provide customer care as well as logistical and technical support to both online and face-to-face UK short courses.

ABOUT YOU

This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense. You will also have diplomatic skills and the ability to build good relationships. You will need to be flexible, have an ability to problem-solve on-site, provide online zoom support, set up equipment such as computers and data projectors, and to organise highly educated people whilst remaining calm and maintaining a sense of humour. We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.

While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.

WHY COME AND WORK FOR US?

At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.

We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 6% employer contribution. 

LOCATION

While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home. Your line manager will agree with you how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.

JOB PURPOSE

This role provides hands-on experience with technology support for virtual courses and event planning for in-person courses for health care professionals, equipping you with skills in both administrative and event coordination settings. All course planning and logistics are arranged from the BPNA offices.

The purpose of this role is to:

• Support the organisation and delivery of virtual short courses

• Support the organisation and delivery of face-to-face short courses

For the full Job Description and Person Specification, see the attchment below

HOW TO APPLY

To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.

Closing date: 29 December 2024

Interviews aimed for: 15 January 2025

Please note that only shortlisted candidates will be contacted.

Responsible to: Project and Greater Manchester Programme Manager

Salary: £24,960 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

 About Tutor Trust

We’re a proudly Northern charity that believes in equity in education. We do our bit to achieve that by partnering with schools and education providers, to enable their young people to work alongside inspiring and motivating tutors – an opportunity they may not otherwise have. 

We know that our high-quality tuition helps improve young people’s academic attainment, wellbeing, and self-confidence, and supports their personal aspirations. 

Over the past four years, we’ve had an opportunity to reach more young people than we have before through government funding of the National Tutoring Programme. This is now wrapping up and we’re at a pivotal moment, ready to engage new school partners, donors, peers in the sector and the new Labour government.

 Our values

What we stand for and practise in everything we do at Tutor Trust:

We believe in fairness

We are passionate about making a difference

We are inclusive and supportive

We are quality-focused

We are ambitious

We learn

 Benefits of working at Tutor Trust 

•  Hybrid work model (2 days in the office) 
• Competitive leave - 33 days per annum (inclusive of Bank Holidays, pro rata) 
• Flexible working including Time Off In Lieu (TOIL) 
• Health and Wellbeing (Employee Assistance Programme, 24-hour GP service, mental health support and benefits platform, Perkbox) 
• Enhanced Family and Sick Leave (after a qualifying period). 
• Recognition and Culture (Thanks & Recognition, Highlights, team events) 
• Learning and Development (knowledge sharing, staff-led groups

Job Purpose

The Programme Coordinator post is an exciting role with Tutor Trust. You will assist the Programme Manager by liaising with local schools and organising tuition within the Manchester area. This will include attending meetings, coordinating tuition sessions and arranging tutor cover.

You will also support the tutor recruitment and training process and help to ensure that it runs smoothly. You will also maintain and improve systems for the benefit of all our tutors, including ongoing tutor support.

 Main Functions

· Assist with setting up and managing tuition assignments across multiple schools/ colleges across Greater Manchester.

· Input tuition related data into our Tutor Trust systems to support quality and impact

· Represent Tutor Trust in introductory meetings between tutors and teachers in schools and online

· Assist with general office functions in Manchester

· Assist in developing closer relations between tutors and opportunities for networking and working together

· Assist in the quality assurance, development and delivery of training for tutors and assist in the recruitment process for new tutors, including short listing and interviewing

· Take part in general induction presentations and other events to promote the Tutor Trust both internally and externally

· Help with preparation for Tutor Trust events aimed at a range of stakeholders

· Participate in project work

· Assist other staff to complete a variety of administrative tasks that enable the Trust to operate effectively and efficiently

· Any other duties commensurate with the grade and nature of the post

Person Specification

 Good candidates for this role will be high achievers, with excellent IT and English skills, diplomatic and inter-personal skills and plenty of initiative.

 Skills

· Can demonstrate experience of administrative skills in a previous role (either paid or voluntary.)

· Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders at all levels and from all sectors

· The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard

· Be a team player but also able to work independently when required to do so

· Excellent organisational skills

· The ability to manage office systems and contact databases and to use them effectively

· Be able to write fluently, to think clearly and to grasp new concepts quickly.

· To be fully IT literate, particularly to be competent with Microsoft Excel and Access

· Educated to degree level is desired but not a requirement.

Attributes

· Demonstrate a commitment to the goals and drivers behind the Tutor Trust

· Enthusiasm and ability to contribute to the successful development of the Tutor Trust

· Have excellent communication and interpersonal skills

· A willingness to work unsociable hours when required

· Willingness to undergo DBS clearance and be committed to Safeguarding children

· Be a team player

· Have strong organisational skills with a commitment to accuracy and attention to detail

· Be able to prioritise and manage tasks

· Experience of tuition/working in schools/working with young people is desirable but not essential

· Knowledge of Manchester is desirable but not essential

 APPLICATION INFORMATION

The job is based on a permanent contract (after a successful 3-month probation period). Your regular place of work will be the Tutor Trust Office Manchester, however the position will also involve regular travel to our Manchester schools. This is a full-time position (36.25 hours across five days a week).

Closing date for applications: Friday 3rd January 2025

Interviews to be held: w/c Monday 13th January 2025

Salary: £24,960 per annum & Contributory Pension

Start date: ASAP

Candidates are required to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

To apply, please email all documents to our careers email address enclosed within the attached Job Description

The Tutor Trust is an Equal Opportunities Employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For further information please explore The Tutor Trust website.

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check.

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment.

The successful candidate will be employed by Global Health Partnerships, but will be seconded to work on the Nursing Now Challenge, a programme of the Burdett Trust for Nursing. The Nursing Now Challenge was launched in 2021 with the aim of supporting health employers around the world to create leadership development opportunities for their student and early-career nurses and midwives. Over the last three years, this mandate has evolved, and the Nursing Now Challenge has welcomed individuals, as well as organisations, becoming an invaluable space for student and early-career nurses and midwives to convene, share experiences and learn from one another.

MAIN RESPONSABILITIES

The Membership & CRM Administrator will support and expand the growing network of individuals and organisations that are members of the Nursing Now Challenge network. This role is vital to optimise member experience and enhance the value and impact of the Nursing Now Challenge, which is dedicated to championing leadership development for student and early-career nurses and midwives. The main purpose of this role is to manage the Nursing Now Challenge membership database, using existing CRM tools and software, and ensure positive and proactive engagement with members of the Nursing Now Challenge network as well as its existing and prospective collaborators. The successful candidate will also be required to manage the day-to-day administrative tasks associated with the running of the Nursing Now Challenge. They will also be responsible for the project management of various workstreams.

• Oversee the registration process for new members, guiding them through the onboarding process and ensuring alignment with programme requirements.
• Track and report on member engagement metrics, leveraging data insights to drive retention, satisfaction, and continuous improvement.
• Prepare comprehensive, weekly reports that provide insights into membership growth and development.
• Ensure member information is up to date and stored in accordance with GDPR requirements. KEY RESPONSIBILITIES CURRENT RECRUITMENT
• Conduct regular needs assessments and check-ins with members to identify opportunities for enhanced engagement.
• Respond to member inquiries promptly, providing resources and guidance to support their full engagement with the Nursing Now Challenge network. In collaboration with the Director of External Relations, develop and execute a robust engagement strategy with evaluation of impact.
• Provide administrative support including: scheduling meetings with and for the Nursing Now Challenge team and relevant partners/ members, ensuring that accurate notes/ minutes are taken where appropriate and shared with the required stakeholders, manage timely and accurate follow-up reports and actions.
• Organisation of Nursing Now Challenge Board meetings and preparation of all associated paperwork, including meeting papers and minutes
• Maintain Nursing Now Challenge team project tracker
• Support the Programme Director and Director of External Relations with reporting to the Burdett Trust for Nursing Board of Trustees
• Participate in any staff development and training activities as deemed appropriate for personal and professional development.

WHAT WE OFFER

• Flexible working hours
• Enhanced Maternity and Paternity leave benefits
• Confidential Employee Assistance Programme
• 25 days annual leave plus three days off between Christmas and New Year
• Annual learning & development allowance
• 5% employer pension contribution when an employee contributes 3%.
• A friendly, supportive work environment. 

HOW TO APPLY

Candidates can apply by submitting a maximum two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person specification. This letter should be submitted with a CV by Friday, 10th January, with ‘CRM Admin’ in the subject line.

If you have any question or would like to discuss this role reach out to the contact in the Job Pack attached. This post is UK based. Non-EC nationals will require current and valid permission to work in the UK

For further info please read the attached job description.

Your new company
We offer a variety of expert services to healthcare organisations and other entities across the UK and beyond. Our services encompass case management advice, assessments, and specialised interventions such as remediation support, workplace mediation, and team reviews. Additionally, we provide education programs and other expert services tailored to meet the needs of our clients.
Your new role
The Education Support Administrator will provide administrative and logistics support to the Education Team and members of the Adviser team in their role as educational facilitators.
The role will include activities such as:

• Supporting delivery of digital training, including setting up of break out rooms, on the day event support, provision of training for trainers in related software, assisting with new product design for online materials.
• In the case of face to face training tasks might include, but are not limited to liaising with, clients, booking venues/meeting rooms, external suppliers, making accommodation bookings, ordering refreshments, assisting in the production and maintenance of educational materials and presentation slides, providing on the day virtual event support via MS Teams including the management of break out rooms, basic data entry, checking various corporate stakeholder contact databases for accuracy; inputting and/or downloading data (usually evaluation feedback and workshop registrations); ordering relevant stationery, printing and collating educational materials, couriering materials to relevant venues, setting up and down training rooms.
• The post holder will be responsible for contributing to the delivery of the annual work plan of the Education Team.
• The post holder will be managed by the Education Manager and will report to the Education Support Co-ordinator.

What you'll need to succeed

• Provide effective customer service through a timely, confident response to internal and external customer needs and queries via telephone, face to face work and email.
• Provide technical support for training delivery via MS Teams and other platforms to enable delivery of training.
• Carry out delegated administrative tasks designed to support training delivery including but not confined to, ordering of supplies, liaising with and setting up of venues, liaison with SME's and other identified internal and external stakeholders, printing, collating and photocopying and aspects of technical support.
• Commit to accurate recording of data using agreed systems

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About Salford Lads and Girls Club

Salford Lads and Girls Club, founded in 1903, is a cherished heritage site and one of the UK's most iconic youth clubs. Our mission is to brighten young lives and make good citizens through a wide range of activities, including sports, arts, and personal development. Rooted in over a century of community spirit, we continue to provide a safe and inclusive space where young people can explore their potential, build confidence, and create lasting memories. 

Job purpose 

Support the Head of Finance, HR and Operations by helping with the day-to-day operational and administrative processes of the club.

Key job responsibilities 

oOpening post; scanning, forwarding and filing as needed.

oAnswering the phone and dealing with enquiries, passing on to other members of the team as appropriate.

oDealing with email enquiries, either directly or by forwarding on to other members of the team as appropriate.

oDealing with hire enquiries – responding to enquiries, providing information and prices, preparing and issuing hire agreements.

oMaking stationery and supplies orders.

oHelping to keep paper and digital files and folders organised and with appropriate access permissions on the shared Onedrive/Sharepoint system.

oBasic IT support to other members of the team, as required.

oAdministrative support with employee and volunteer paperwork.

oAdministrative support with fundraising processes including but not limited to creating, printing and laminating signs and posters; ensuring the contactless donation points are always working; counting and reconciling cash; and other administrative support to the fundraising team as required.

oAdministrative support to other members of the team as required.

Qualifications, experience, skills and capabilities

The person will need:

-Proven experience in a similar role, and ideally experience in a charity.

-Excellent organisational and communication skills.

-Able to work collaboratively and make a positive impact to a team.

-Excellent attention to detail, self-motivation and excellent time-management skills.

-Ability to prioritise and deliver high quality work with minimum supervision.

-Knowledge of the relevant computer systems and software programs such as Microsoft Office, OneDrive and Sharepoint.

-Ability to maintain confidentiality as the roleholder will be privy to sensitive information.

-Commitment to ensuring equality, diversity and inclusion throughout all areas of the club.

-Flexible approach to working patterns to suit the needs of the role and responsibilities as required. 

-Willingness to maintain and increase personal professional skills seeking training opportunities as appropriate.

Selection will be based on the job requirements and the individual’s suitability and ability to do the job. Applicants will not be excluded or otherwise treated unfairly on the grounds of sex, gender reassignment, pregnancy, maternity, race, nationality, ethnic origins, marital status, disability, age, religion, belief or sexual orientation. Nor will applicants be asked about any of these protected characteristics during the recruitment process.

All personal data or personal information processed by Salford Lads’ Club will be done so in accordance with the eight principles of the General Data Protection Regulation.

Background

Consumers International is the only global membership organisation bringing together over 200 member organisations in more than 100 countries to empower and champion the rights of all consumers for a fair, safe and sustainable marketplace.

We work with our members and partners, across national borders to address critical, systemic global issues that impact and involve consumers. We deliver innovative, collaborative and impactful programmes across our Change Agenda areas of energy, finance, mobility, digital rights, internet of things, artificial intelligence (AI), product safety, food, sustainable consumption and more. Representing and empowering people, we are the independent consumer voice in international policy-making forums and the global marketplace to shape a world where everyone has access to safe and sustainable products and services. Our work contributes to a better future by building consumer protection, engagement and empowerment globally.

Our work in clean energy futures

Within the Clean Energy Futures work programme, our vision is for a world in which consumers everywhere enjoy access to the benefits of an increasingly clean, decentralised and interconnected energy system. You can explore our past achievements in promoting consumer interest in clean energy on our website, here: Clean Energy Futures - Consumers International.

Our energy work is directed by our Consumer Power strategy, which guides our focus on putting people at the centre of a fast, fair & accountable energy transition under four pillars of action: securing energy consumer rights; sharing the benefits of a fair and affordable transition; empowering prosumers; and amplifying consumer voice in energy policy. Most recently, we have begun super-charging the consumer opportunities created by the transition and emerging energy-related technologies, using a new approach of working with a broader network of stakeholders, including businesses, to deliver positive change for consumers around the world.

Purpose of the role

The overall purpose of this role is to support the Lead for Consumers in the Energy System, in delivering research, analysis and global advocacy on the topic of clean energy futures and generally contributing to building our impact under our Consumer Power strategy. The Coordinator will focus on supporting implementation of a variety of new projects, for example:

• Through our “Exploring Energy Consumer Voice in the Clean Energy Transition” project, we are collecting and analysing examples of successful consumer voice campaigns and will showcase action by consumer organizations across multiple countries to drive forward the clean energy transition. This work aims to empower consumer representatives with a strong voice in clean energy transition dialogue. 
• In our “Blueprint for Inclusive Energy Services” project, we are working with businesses to explore energy consumer vulnerabilities and develop innovative, tailored services that can assist most vulnerable customers​ to access and afford the energy they need to support their wellbeing.

This is a varied role that will involve collaborating across Consumers International’s teams and working with external partners to support project management and assist with research, report writing and stakeholder engagement. The role will include supporting the Lead with direct communication to external stakeholders such as businesses, governments, subject matter experts and wider civil society, and working with our Member Engagement Lead to liaise with our consumer advocacy group Members.

Key Responsibilities

• Co-ordinate the implementation of clean energy futures projects. This will include managing the project plans and signalling the timelines for project deliverables, as well as assisting with engagement with a wide group of project partners to gather their inputs and feedback and keep them updated on project progress.
• Support the Lead in conducting research and analysis to support the development of proposals, reports and events relating to clean energy for consumers.
• Work with Consumers International’s members and partners to gather examples and insights to inform the development of our analysis and outputs, in particular for the “Exploring Energy Consumer Voice in the Clean Energy Transition” project, and on clean energy futures more broadly.
• Draft, provide input to, and disseminate communications (e.g. meeting minutes, research reports, topic briefings) to project stakeholders, ensuring accurate, timely and appropriate communications.
• Support organisation of in-person and online stakeholder workshops or meetings including supporting the development of agendas, invite lists and online and in-person logistical arrangements such as coordinating travel for staff and speakers and delegates attending the events. This may include both project-related meetings and representation at other events and high-level global moments such as COP30.
• Contribute your thoughts and ideas to development and delivery of the clean energy futures work programme and strategy.
• Support the communication of activities and decisions internally on clean energy futures so that all staff are informed and engaged in our work.

Operations and Finance Coordinator
Location: Remote (with London/UK-based in-person meetings)
Salary: £29,000 per annum
Contract: Full-time, 12 months fixed-term (with the potential to become permanent)

Do you thrive in a fast-paced, mission-driven environment? Are you ready to help shape the future of a global charity supporting health, financial stability, youth success, and community resilience?

At United Way UK, we're looking for a skilled and adaptable Operations / Finance Coordinator to join our small but dynamic team. Reporting to the CEO, you’ll manage financial processes, support HR functions, and coordinate operational and programme activities.

What you’ll do:

• Support financial administration, including budgets and reporting.
• Coordinate HR processes like recruitment and onboarding, working with our outsourced team.
• Provide administrative support for programme delivery and fundraising.

What we’re looking for:

• Strong organisational and multitasking skills.
• Flexibility and resilience under pressure.
• Experience and accuracy in finance or operations (charity sector a plus).

What we offer:

• A supportive, collaborative culture.
• A chance to grow your skills while making a real difference.
• The opportunity to work within a globally recognised organisation.

Applications will be reviewed on a rolling basis – apply early as we may close applications once the role is filled.

Apply by submitting your CV and cover letter via the link on Charity Job.

Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all.

Job title: Employment Adviser

Location: Hybrid, contracted to work at our Manchester office at least 2 days a week

Salary: £24,000-£26,500

Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)

Contract: 12 month fixed term contract

Language Requirements: Fluency in English and at least one target language is desirable e.g. Arabic, Cantonese, Amharic, Dari, Farsi, Kurdish, Pashto, or Tigrinya.

Overall purpose:

We are looking for candidates with experience of supporting individuals with barriers to work into paid employment. Within this role you will carry a significant responsibility, managing a caseload of clients from a refugee background and supporting them in securing meaningful employment, training, and education opportunities.

You will provide one-to-one personalised support, delivering quality Information Advice and Guidance (IAG), alongside ongoing support to ensure your clients have all the skills they need to get into work. This involves working with clients to produce individual action plans with clear goals and actions to overcome identified needs and barriers and provide a clear pathway towards the labour market.

You will work with clients online and by phone, as well as in person to monitor their progress towards their goals. Complementary support will be delivered through our volunteers who are trained in delivering employment advice, and you will book weekly appointments for clients, allocating time slots according to availability and the volunteer’s specialty.

You will also work with specialist referral partners to support clients to overcome complex barriers to employment.

We offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference to people’s lives. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 12th January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Who we're looking for

We are seeking a proactive, adaptable, and creative individual with a detailed understanding and experience of working within youth-based community and faith groups across the UK. The ideal candidate will have outstanding verbal and written communication skills, experience in stakeholder engagement, and the ability to work both autonomously and as part of a team.

You will have experience in developing and delivering training, a strong understanding of IT applications (especially MS Word, Excel, and PowerPoint), and a proven track record of driving projects to achieve agreed outcomes. You should be highly organized, self-motivated, and possess excellent networking skills.

Main role & responsibilities

In this role, you will be an active member of our programmes team and will work across our portfolio of programmes. You will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. You will recruit suitable delegates to workshops, working closely with a range of organisations and families.

You will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events. You will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements. 

We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented  backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.