• Are you looking for volunteer roles ?

    Go to volunteering section

792

Learning jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Leadership Skills Foundation, Remote
£23,000 - £25,000 per year
If you are great at relationship management and able to communicate effectively with people by phone, email or online chat then we need you!
Posted 4 days ago
Closing today at 23:30
Barnardo's, Crystal Palace (On-site)
£35,390 - £43,392 FTE (£28,312 - £34,714 pro rata)
Posted 2 weeks ago
Closing in 6 days
Deighton Pierce Glynn Ltd, London (On-site)
£35,000 per year
Posted 2 weeks ago
Closing in 7 days
Carers Bucks, Aylesbury (Hybrid)
£21,000 per year (£25,900 FTE)
We are seeking an experienced, motivated and highly organised Support Worker to join our dedicated Young Carers Service team.
Posted 4 days ago
Closing in 3 days
Save the Children, Farringdon (Hybrid)
£61,500 - £69,2000 pa + generous benefits
An exciting opportunity for a Partnership Lead to join the Government & Multilaterals team within our Partnerships for Impact.
Posted 3 days ago
Closing in 4 days
UK-Med, Manchester (Hybrid)
£51,100 per year
Posted 2 weeks ago
Ace of Clubs (Clapham), London (On-site)
29000
Posted 4 days ago Apply Now
The Baca Charity, LE11, Loughborough (On-site)
£24,754 - £28,454 per year
Posted 1 week ago
Toynbee Hall, London (Hybrid)
£33,450 per year
Posted 2 weeks ago
Army Cadet Charitable Trust UK, Remote
£32,600 per year
This is a role in Army Cadet HQ responsible for the coordination, development and implementation of strategic policy across the Army Cadets.
Posted 1 day ago Apply Now
Together Active, Stafford (Hybrid)
£25,000 - £30,000 per year
Are you someone who enjoys supporting others, solving problems, and taking care of the details that matter? We’d love to hear from you.
Posted 3 days ago Apply Now
Closing in 7 days
Institute of Conservation, London (Hybrid)
£18,000 p.a. (pro rata of £30,000) plus 6% pension contribution
Posted 1 week ago
Page 37 of 53
Remote
£23,000 - £25,000 per year
Full-time
Contract (31/10/2026 - with the possibility to extend)
Job description

Here at the Leadership Skills Foundation we aim to provide the best support for all centres looking to start their journey with us through delivering our recognised leadership qualifications, awards and programmes. Over the past 40+ years we have supported millions of young people to develop essential leadership skills through achieving our courses.

Over 2,500 organisations (centres) across the education and community sectors are already on their leadership journey with us. With an aim of reaching over 200,000 young people per year through our leadership offer by 2028, this role will be integral to ensuring a centre’s journey with the Leadership Skills Foundation is an effortless one.

Having recently settled into our new identity and expanding the portfolio of programmes we have on offer, this role will work closely with our Business Development team, Admin team and Quality Assurance team to ensure that our existing delivery centres are sufficiently supported to forge a sustainable leadership pathway.

We’re looking for someone to adopt a consistent relationship management process to support all staff at existing delivery centres and to on-board new centres. Organisation and efficiency, along with a clear communication style and an ability to effectively manage data are essential skills for this role. This role necessitates that the successful candidate be creative with their ideas to enable the successful relationship management of our centres, while also effectively handling phone calls, emails and queries via an online live chat function.

Role Purpose:

  1. Provide appropriate support to centres when they contact the Leadership Skills Foundation.
  2. Establish consistent and robust engagement and relationship management practices including logging touch points and interpreting data with a variety of our customers.
  3. Respond to centre enquiries, help resolve technical issues and potential issues to delivery.

Key Responsibilities:

  • Provide personalised support via effective relationship management strategies to support customers with any queries and issues across the customer journey in line with the Customer Experience Strategy.
  • Proactively seek opportunities to create and maintain strong working relationships with centres that seek support from the organisation via central communication channels (phone, emails and live chat).
  • Provide proactive and customised centre outreach that constantly seeks to elevate the experience of existing centres including recording accurate and timely customer intelligence.
  • Resolve programme/service issues, troubleshoot challenges and support centres that are having difficulty accessing resources, registering their course(s) and/or learners.
  • Support centres as they work through various policies and procedures. For example, the maintain and withdrawal procedures.
  • Support Business Development strategies to meet agreed objectives and budgets.
  • Utilise insight and reporting systems (various) to provide analysis and updates in relation to learner registrations and other centre insight metrics.
  • Ensure sales planning, pipeline and forecasting exercises are completed on a regular basis, including annual budgeting to maximise learner and programme registration opportunities.
  • Any other centre-facing tasks that need completing at various times of the year.
  • To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills & Experience:

Essential

  • Experience in a customer facing role with an emphasis on customer services
  • Experience of working on own initiative and being a self-starter
  • An understanding of the principles and importance of data capture to support decision making
  • Strong interpersonal and communication skills, as well as confidence to express your ideas
  • Creative thinking and solutions focused when addressing challenges
  • Ability to present information concisely using Microsoft Office programmes
  • Experience of using databases and managing data
  • Ability to prioritise own workload
  • Able to multi-task, work calmly under pressure and meet deadlines
  • A passion for helping every young person to realise their potential through leadership skill development and volunteering

Desirable

  • Experience of working in a remote or home working environment
  • Analytical thinking and evaluation skills
  • Experience of using or creating Power BI reports
  • Knowledge of Leadership Skills Foundation qualifications and awards
Application resources
Posted by
Leadership Skills Foundation View profile Organisation type Registered Charity Company size 21 - 50
Refreshed on: 24 November 2025
Closing date: 10 December 2025 at 23:30
Tags: Administration, Communications, Customer Service, CRM, Customer support, Education

The client requests no contact from agencies or media sales.