Learning jobs
Pembroke College, Oxford, is seeking a highly organised and motivated Finance Officer (Development) to join its friendly and professional Finance team on a part-time basis (50% / 18.75 hours per week). This is an excellent opportunity for an experienced finance professional to play a vital role in supporting the College’s philanthropic activity and financial operations within a historic and forward‑looking academic community.
Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford, combining award‑winning modern developments with beautiful historic quadrangles. The College’s Fellowship and Governing Body have ambitious plans for the future, supported by a strong culture of engagement, fundraising, and public benefit.
The Finance Officer (Development) is a key member of the Finance team, providing essential support to both the Finance and Development functions. Working closely with colleagues across Accounts and Development, the postholder will ensure that donations, expenditure, and financial records are processed accurately, reported clearly, and managed in line with College policies and external regulatory requirements.
This is a pivotal role for someone who enjoys working with detailed financial information, values accuracy and integrity, and is keen to contribute to the success of the College’s development and fundraising activities.
Key Responsibilities
Development Finance Support and Recording Donations
· Accurately record donations received through a range of channels, including direct debit, bank transfer, online platforms, cheques, and cash, using both finance and development systems.
· Liaise closely with the Development Team to ensure donations are correctly classified and reported.
· Reconcile donation records between systems to maintain consistency and accuracy.
· Work with colleagues to identify missed pledge payments and recurring gifts.
· Maintain well‑organised and reliable financial and donor data to support effective reporting.
Gift Processing
· Prepare and submit Gift Aid claims in compliance with HMRC regulations.
· Process fortnightly Direct Debits and associated amendments.
· Maintain and update fund, campaign, and donor trackers, including research into historic funds.
Development Expenditure
· Work with the Development Director to ensure development‑related expenditure is recorded correctly.
· Monitor and report on Equals Money expenditure and other designated development funds.
Reporting and Budgeting
· Produce clear and accurate reports on income and expenditure for Finance and Development teams.
· Support reporting for the Finance & Planning Committee and Governing Body.
· Assist with annual budget preparation and forecasting.
· Produce cost‑centre and ad hoc reports as required.
General Duties
· Provide flexible support to colleagues in Finance and Development.
· Contribute to the continuous improvement of financial systems and processes.
· Undertake additional duties appropriate to the role.
Benefits include:
· Membership of the University staff pension scheme.
· Free lunch when College kitchens are open.
· Generous annual leave entitlement (pro rata).
· Opportunities for professional development, including mentoring by qualified accountants and access to paid external training.
· A supportive, inclusive, and collegial working environment.
About You
You will be an organised and detail‑focused finance professional with excellent numerical skills and a collaborative approach. You will be confident managing multiple priorities and committed to maintaining the highest standards of financial accuracy and confidentiality.
Essential criteria include:
· Experience in purchase ledger, accounts payable, and/or income recording within a finance function.
· Strong IT skills, including Microsoft Excel and finance databases or systems.
· High levels of numeracy, accuracy, and attention to detail.
· Ability to prioritise effectively and meet deadlines.
· Strong interpersonal and communication skills, with the confidence to work with colleagues, suppliers, donors, and other stakeholders.
· A proactive, flexible attitude and willingness to develop new skills.
Desirable criteria:
· Experience in a charity, higher education, or not‑for‑profit environment.
· Familiarity with donation management systems such as DARS.
· Understanding of Gift Aid regulations and HMRC processes.
· Experience liaising with external stakeholders, including donors and suppliers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an enthusiastic Fundraising Officer to join the Heartlands Hospital Charity Team.
Your role will be key in helping to build new relationships with the public to provide information about the work of the Charity and inspiring people to fundraise, as well as hospital staff within Heartlands Hospital.
About the Role
As a Heartlands Fundraising Officer you will primarily be based at Heartlands Hospital in Birmingham, with occasional travel to other hospital sites and off site to attend meetings and events.
You will be key in helping to build new relationships with the public and hospital staff within Heartlands Hospital, as well as with existing supporters.
The role includes proactively going out to meet people to provide information about the work of the Charity and inspiring people to fundraise. It also involves spending time in the Charity Hub to speak to hospital staff, patients and members of the public and tell them more about our work.
Within the role there is opportunity to grow and develop into areas of interest and learn about the work of the wider charity.
The Fundraising Officer will work closely with other members of the hospital charity, providing secretarial and administrative support to the Fundraising Team and the Charity overall, including having responsibility for accurate data inputting of donations, fundraising and Gift Aid claims and correspondence with donors and fundraisers.
The role will involve lots of face-to-face fundraising so it would suit someone who is very sociable and is confident talking about the Charity to a variety of audiences.
This role will involve occasional evening and weekend work at charity events and events organised by our supporters.
Changing lives and saving lives for patients, families and staff at our hospitals



The client requests no contact from agencies or media sales.
The Opportunity
As a key team member within our Partnerships and Income Development team, you will play a vital role in supporting the management and growth of our corporate partnerships, with a focus on partnerships that enable and enhance our Aspiring Professionals Programme.
1. Account Management:
- Ownership and management of the direction, growth and success of key strategic partnerships with Freshfields and Linklaters, providing excellent stewardship and effective communications to ensure long-term and mutually beneficial relationships.
- Manage, renew and develop a select portfolio of smaller existing partnerships in the legal sector, identifying new opportunities to deliver greater impact and income growth.
- Support internal account management structure across corporate programme partnerships, ensuring relationship management and programme delivery is delivered to a high standard, processes are consistently upheld, and partnerships are renewed where required.
2. Stewardship and Reporting:
- Track deadlines, deliverables and reporting requirements for own portfolio of corporate partnerships.
- Create reports, updates and support with the creation of case studies to demonstrate the value and impact of partnerships.
- Find creative ways to share updates and engage partners with our mission and work
- Work closely with the Head of Partnerships & Income Development, Partnerships Manager and finance team to build budgets, track secured income accurately, report on risk and opportunities, and ensure that income is banked.
3. New Business and Partnership Development
- Work closely with the Programme Delivery team to understand programme needs and gaps in provision, in order to improve the quality, depth and breadth of programme partnerships.
- Use your expertise and creativity to design and shape strategic programme partnerships that align partner objectives with student and programme outcomes.
- Write, build and create compelling and innovative partnership proposals, budgets and presentations to secure new business and develop existing partnerships.
- Deliver a smooth onboarding process for transitioning new partners into account management structure.
4. Line Management
- Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work.
- Review work outputs, monitor and quality assure work.
- Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth.
See attached job description for more detail on the key responsibilities in the role
Person Specification:
We need someone who will demonstrate our organisational skills-based competencies - as listed below:
- Leadership
- Communication
- Adaptability
- Professionalism
- Decision-making
Technical knowledge, understanding and experience required:
- Demonstrable experience of working in a partnership role in a charity or similar non-profit organisation.
- Demonstrable experience of building, maintaining and developing outstanding and mutually beneficial corporate partnerships.
- Knowledge of programme design and planning with corporate partners, including setting and managing complex budgets.
- Understanding of good practice in fundraising including data protection and partner stewardship.
- Proficient in Microsoft Office, including Excel.
- A basic level of understanding of Salesforce CRM
See attached job description for more detail on the person specification
Ways of working:
- Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.
- Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings.
Benefits
- 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
- Cycle to Work scheme.
- 5% Salary sacrifice pension scheme with enhanced matching employer contributions
- Employee Assistance Programme available to staff and their family
- Flexible work options such as hybrid working, flexitime, part-time
- Regular staff team building and business planning “away days”
How to Apply
If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions:
1) Why would you like to work at the Social Mobility Foundation? (250 words max.)
2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.)
3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)
We unlock potential, broaden horizons and create opportunities for young people


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Figurative
Figurative is a new organisation, and this is a brand new role. Our mission is to bring new funding capital to the cultural and creative sectors, and to deploy it in ways that optimise for social impact and for sector sustainability.
We bring together deep expertise through Arts & Culture Finance (formerly part of Nesta) and New Philanthropy for Arts & Culture to unlock new and innovative ways of funding and supporting the UK’s arts ecosystem.
Figurative manages three investment portfolios that have supported over 60 organisations and raised more than £30 million in investment capital over the last decade.
About this role
Culture and creativity are essential to human flourishing, yet the financial models supporting them are in need of a serious reimagining. Public subsidy is declining in real terms, traditional philanthropy can't fill the gap, and commercial investment often doesn't align with how cultural and creative sector organisations work best.
Figurative exists to create a third way: impact investment that brings new capital to culture and creativity, while respecting what makes the sector special. But scaling a genuinely new funding model requires more than good intentions - it needs robust infrastructure, diversified capital sources, and deep credibility with the organisations we exist to serve.
This is a unique opportunity to join Figurative in its infancy, and to take responsibility for growing Figurative from £30m to £100m+ over the next 3-5 years. Your work will directly enable cultural organisations to access capital they couldn't reach through traditional routes - capital that allows them to take creative risks, sustain their missions, and amplify their social impact without compromising their values.
You will be joining a dynamic, inclusive, collaborative team that is committed to learning on the job, and in the open. This involves testing out new ideas, and finding partners who are keen to explore innovative ways in which their money can be used to bring about their desired outcomes through the power of culture and creativity.
Key Responsibilities
The Development Director will:
- lead our efforts to raise money into our own parent charity, from primarily new sources;
- support the CEO and investment team to raise investment capital (which may take the form of repayable grants) into our investment funds;
- lead our efforts to support organisations in the sector to raise philanthropic giving as a source of income for themselves, particularly focused around place (including the development of our existing Arts Council funded place-based philanthropy networks) and social impact (including our Big Give Arts for Impact match funding campaign);
- develop and implement our place-based strategy, which will aim to demonstrate the power of blended finance.
The Development Director will be a member of the senior leadership team and report directly to the CEO, working closely on strategy and communicating strategic priorities and progress to existing and potential grant funders (into Figurative) and investors (into our funds); whilst providing philanthropic expertise to cultural organisations and partners to optimise social impact and sector sustainability.
In this role, the successful candidate will have to be/demonstrate:
- Strategic infrastructure builder: Proven track record designing and implementing fundraising/investor relations systems and processes in growth-stage organisations - not just using existing ones.
- Financial literacy: Comfortable with impact investment concepts, fund structures, and articulating risk/return/impact trade-offs to sophisticated investors. You can speak credibly to family offices and institutional investors, not just traditional arts funders.
- Cross-sector translator: Ability to articulate culture's value to investors whose primary focus is climate, social impact, or economic development. Fluency in making the case for why culture matters to non-arts audiences. Ability to build and manage partnerships across philanthropy, commercial creative industries, and the public sector, navigating complex stakeholder environments with diplomacy and credibility.
- Cultural sector credibility: Deep understanding of how arts organisations operate, their funding challenges, and why they might be sceptical of intermediaries. Genuine commitment to supporting sector sustainability, not extracting from it.
- Proposition development: Ability to craft compelling narratives for complex funding models. You can explain why impact investment in culture is different from traditional philanthropy and why it complements (rather than competes with) existing funding.
- Scale-up mentality: Comfortable moving from £30m to £100m+ - you understand what infrastructure and processes are needed at different stages of growth.
Core Skills
Essential:
- Strategic Philanthropic Fundraising: Demonstrated ability to design and execute philanthropic fundraising strategies aligned to mission-driven objectives, including multi-year funding pipelines and donor portfolios
- Major Donor and High Net Worth Engagement: Proven experience cultivating and stewarding relationships with, and securing gifts from high net worth individuals, family offices, and trusts and foundations, and confidence engaging sophisticated donors around arts and the creative industries.
- Foundations and Institutional Giving: Strong capability in identifying, soliciting, and managing relationships with foundations, philanthropic trusts, and institutional funders in the UK and internationally.
- Cultural and Creative Philanthropy Expertise: Demonstrated knowledge of arts and cultural fundraising ecosystems, including experience working with artists, cultural organisations, and creative industry stakeholders, to aid in the development and delivery of place-based philanthropic initiatives.
- Relationship Management and Stewardship: Advanced relationship management skills, including donor stewardship, reporting, and long-term engagement, ensuring trust, transparency, and repeat support
- Proposal Writing and Funding Submissions: Strong written communication skills, with a track record of producing high-quality funding proposals, pitches, grant applications, and tailored donor materials
- Stakeholder Engagement and Representation: Confidence representing the organisation externally at events, briefings, and convenings, including presenting to boards, donors, and advisory groups.
- Data-informed Fundraising and CRM Use: Competence in using CRM systems and fundraising data to track prospects, manage pipelines, and inform strategy, with attention to compliance and good governance
- Project Management and Delivery Strong organisational and project management skills, enabling delivery of fundraising campaigns, events, and reporting requirements on time and to a high standard.
- Judgement, Discretion and Ethical Practice: High level of professional judgement, discretion, and integrity when handling sensitive donor information, complex funding arrangements, and reputational considerations
- Leadership and Team Management: Proven ability to lead and develop teams, work effectively with Boards and senior stakeholders, and collaborate within the wider organisational structures. Experienced in managing direct reports, aligning team delivery with organisational priorities and maintaining strong internal relationships.
Desirable:
- Experience in impact investing, social finance, or blended finance - ideally in a growth/scale-up phas
- Existing relationships with family offices, climate investors, or foundations exploring innovative funding models
- Understanding of place-based funding partnerships and multi-stakeholder models
- Track record of investor diversification - successfully broadening an organisation's funding base
What We Offer
- Salary: £55,000 - £65,000 FTE, depending on experience
- Location: Hybrid working arrangement based at Somerset House in central London, with flexibility and some travel within the UK.
- Reports to: CEO
- Hours: 3 days/ week (0.6 FTE)
- Location: Hybrid working arrangement based at Somerset House in central London, with flexibility and some travel within the UK.
- Benefits:
- 25 days annual leave + bank holidays + ability to buy additional holiday
- Pension (Employer Contribution 8% + a further 4% where the employee contributes 4%
- Life Assurance
- Post probation - Private health and dental insurance
Making an Application
To apply for this role, please submit your application below before midnight Sunday 22nd February 2026. Please include a one-page cover letter covering the following questions
- What are the main challenges you think Figurative will have to navigate within this phase of development
- What are the most important messages to convey to existing and potential stakeholders about Figurative’s mission and motivations?
First interviews will be held virtually on Wednesday 4th March 2026.
Second interviews will be held in person in our London offices on Thursday 12th March 2026.
We welcome applications from people of all backgrounds and particularly encourage those who are underrepresented in the investment sector to apply.
Please note that we actively screen for AI-generated applications. We are looking for authentic, personal responses that reflect your own experiences and motivations.
I look forward to hearing from you
Francesa Sanderson
CEO
We want to see a thriving, inspiring cultural and creative sector generating far-reaching social and economic impact.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to support people with mental health issues?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Peer Support Workers
Reference: 326
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Salary: £25,233 to £26,000 per annum FTE
Based: Closest Herts Mind Network Wellbeing Centre to home, but role involves travelling across Herts county
We are pleased to be able to offer an opportunity for two Peer Support Workers to join our thriving team.
About the Peer Support Services
Our Peer Support Service started 14 years ago, Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire.
Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website). These values form the ethos we work towards within our peer support team. These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation.
About the Role
Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.
The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.
To meet client needs, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres.
The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.
Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Monday 16 February 2026.
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 326 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Regional Fundraising & Partnership Officer (South East) will play a key role in growing income and building long-term supporter relationships.
Reporting to the Head of Fundraising and working closely with colleagues across fundraising, communications and support services, you will develop relationships with regional corporates, trusts and community groups. You’ll deliver local fundraising campaigns, appeals and events, grow regional membership and supporter engagement, and share compelling stories of impact that inspire sustained support.
This is an autonomous, externally facing role, suited to someone who enjoys building relationships, spotting opportunities, aligning fundraising activity with real-world service delivery and research impact and working remotely.
About you
You will bring proven experience in fundraising – whether community, corporate or trusts alongside strong relationship-building and stakeholder engagement skills. You’ll be confident writing compelling proposals and supporter communications, comfortable managing multiple priorities, and motivated by making a tangible difference through locally driven fundraising.
The Regional Fundraising and Partnership Officer (South East) will be home-based with occasional travel to our head office in Ashford, Kent. The charity are a flexible employer and happy to discuss how they might match your work preferences with the needs of the charity. This role may involve some occasional evening or weekend working.
Salary: £35,622 (rising to £36,035 after probation)
Key responsibilities
- Build and develop relationships with regional corporates, trusts, community groups and supporters across South East
- Deliver regional fundraising campaigns, appeals and community fundraising activity aligned with organisational priorities
- Identify, develop and steward regional partnerships, supporting supporters to move from initial engagement to long-term commitment
- Research and pursue regional trust and grant opportunities and support project-based fundraising initiatives
- Grow regional membership and supporter engagement, promoting deeper involvement with the charity
- Share compelling local impact stories and case studies to inspire giving and long-term support
- Work closely with fundraising, communications and service delivery colleagues to ensure fundraising activity reflects real-world impact
- Provide insight and feedback from regional supporters to inform wider fundraising and engagement strategy
Ideal experience
- Proven experience in fundraising, such as community, corporate, trusts or individual giving
- Strong relationship-building skills, with the ability to engage a wide range of stakeholders
- Experience of developing and delivering fundraising campaigns, events or appeals
- Confidence in writing compelling proposals, cases for support and supporter communications
- Ability to work autonomously, manage multiple priorities and deliver results across a defined region
- Strong organisational and communication skills, with a collaborative and proactive approach
Employee benefits
The charity offers a supportive and flexible working environment, including:
- 25 days’ annual leave rising to 28 days, plus public holidays
- Up to 5% contributory pension
- Healthcare cover and Employee Assistance Programme
- Funded learning and development opportunities
- Home-based working with flexibility and regional travel
- An inclusive, mission-driven culture
Please apply ASAP. Applications will be assessed primarily on the basis of your CV, so please ensure alignment with the person specification. If you wish to include additional information or details not already on your CV, please add notes to the cover letter section. A formal cover letter is not required at this stage - full support will be provided for this.
Expert recruitment for fundraisers and charities.
12-month fixed term contract
Based in Islington, London – hybrid working
This is a great opportunity to build on your press/earned media expertise, together with your communication and organisational skills, in supporting the successful delivery of our objectives.
Greenpeace is an international network of non profit campaigning organisations operating in over 55 countries. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions
Reporting to the Deputy Head of Press and working alongside the Co-Head (Communications and Engagement), you’ll be making a key contribution to maximising positive press and earned media coverage for Greenpeace.
Your responsibilities will include helping to develop earned media strategies for core campaigns, preparing and delivering high-quality earned media content, and maintaining relationships with key journalists and outlets across various platforms. As part of the agile press office, you’ll be deployed flexibly to multiple campaigns and rapid response opportunities, as well as acting as a key liaison point internally and as an external spokesperson.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
You'll have
- Significant media relations experience within a campaigning, NGO or media organisation in the UK, including securing high-quality earned coverage.
- Demonstrable understanding of how to work with and diversify earned media channels.
- Deep understanding of the UK media landscape, with experience of developing strong journalist relationships, plus excellent contacts in relevant sectors.
- Proven ability to provide strategic advice on media tactics and to deliver high-quality content for various earned media platforms.
- Excellent written and verbal communication skills, including face to face.
- Ability to set up effective administrative systems and databases, and to organise a high-pressure workload across multiple projects.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity
Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
Closing date: Monday 16th February 2026 at 9am.
Are you passionate about supporting families and carers of people living with dementia? Do you have the expertise to deliver compassionate, specialist care while empowering those who care for loved ones?
Join our team as an Admiral Nurse, in partnership with Dementia UK, and make a real impact on those affected by dementia.
You will be joining an established team of Admiral Nurses covering Worcestershire, Gloucestershire and Herefordshire
This is a full-time role, working 5 days per week, 9am–5pm, although we will consider part-time applications. Regular travel is required within the regions, so we are ideally looking for someone based in or near the area. You will work with clients face-to-face or from home, with the role being a 60/40 split. There may also be occasions when you will need to attend training and meetings at our hubs across the UK.
As an Admiral Nurse, your role will be pivotal in providing expert nursing support to carers, helping them navigate the complexities of dementia care. You will offer emotional and psychological interventions to alleviate the challenges of caregiving, especially at the early stages of diagnosis or pre-diagnosis, and continue supporting carers through the various stages of dementia, focusing on transitions, loss, and shifting relationships.
Key responsibilities:
- Manage a caseload of clients, including conducting home visits to assess needs and wellbeing
- Develop and implement individual intervention plans
- Empower carers by supporting them to build the skills and confidence needed to care for someone with dementia
- Provide guidance to carers as dementia-related behaviours change over time
- Help carers deliver high-quality care while safeguarding their own mental and emotional wellbeing
- Contribute to the ongoing development of the service, including evaluation and improvement of dementia care practices
- Offer clinical guidance to colleagues and external agencies
- Provide training and educational resources to support and enhance the quality of care
This is an incredible opportunity to work in a specialist, highly rewarding role where your skills and expertise will have a profound impact on families living with dementia.
If you are an experienced nurse with a passion for supporting carers and improving the quality of life for those affected by dementia, we would love to hear from you.
What we are looking for:
You will be a qualified RMN or RGN with an accredited dementia qualification, with at least 2 years of post-qualification experience in dementia care. We are looking for someone who has worked in a community setting, providing person-centered care and advocacy for those living with dementia.
What We Offer:
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Car allowance scheme - £4,743 per annum.
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



About you
We are looking for a highly motivated and experienced individual, who is capable of creating and delivering a strategic approach to commercial partnership development. The role requires an inspiring, solutions-focused and forward-thinking individual, with a proven track record in commercial development. Candidates should have an understanding of the relationship between charities and the healthcare industry, including pharmaceutical companies, and be able to show relevant experience of taking a strategic approach to creating and further developing a commercial development proposition, within either the voluntary or private sectors.
A self-starter, happy working independently, and as part of a team, we are looking for a strategic thinker with well-developed business/commercial skills and the ability to translate strategy into action. The successful candidate will be an accomplished communicator, who is able to create new and build existing relationships, and work in partnership with internal and external stakeholders. As well as creating strategy, you will need to be comfortable delivering all aspects of business development including initial prospecting, preparation, presentation, negotiating, handling objections, closing, and ongoing partnerships stewardship and development.
About the role
After extensive scoping work throughout 2025, we are launching an exciting project to create a step change in the way we deliver our organisational knowledge, clinical expertise and information to add commercial value to potential customers across a wide range of sectors, including healthcare, diagnostic and pharmaceutical companies. This new role of Head of Commercial Development will own the creation, development and delivery of this work.
You will be responsible for leading the creation of a commercial proposition for Myeloma UK, which will deepen relationships with the healthcare industry, pharmaceutical industry and other associated sectors, to promote Myeloma UK’s knowledge and expertise for commercial return. You will lead, develop and deliver our commercial development strategy, to include research, partner development and ongoing portfolio growth and development, to deliver a long-term, sustainably growing income stream from Myeloma UK’s commercial relationships. In addition, you will be expected to develop strong collaborative relationships with all stakeholders, including key individuals across the organisation.
About us
Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending us:
1. A cover letter (no more than 2 pages long) telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close at 9.00 am on 23 February 2026. First interviews will be held on 2 March 2026, with second and third stages taking place on 4 and 9 March 2026.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief
· marital status
· or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Are you a strategic marketing leader with a passion for making a difference? Blood Cancer UK is looking for a Senior Direct Marketing Manager to manage a high-performing team, deliver insight-led, multi-channel campaigns, and make a real difference to the lives of people affected by blood cancer. This is an exciting opportunity to be responsible for impactful direct marketing campaigns that grow individual giving and engage supporters.
Based in London with hybrid working options (2–4 days per month in the office, may increase dependent on business needs), this role offers the opportunity to lead a talented team, innovate with digital channels, and champion campaigns that engage and inspire supporters. If you thrive on turning data into action and delivering outstanding results, we want to hear from you.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Head of Communications
Location: Home-based in the UK, within 90 minutes travel of Central London, with national and international travel
Contract: 2 years, part-time (3 days per week)
Reporting to: Director of Operations and Finance
Salary: £65,000 per annum (pro‑rated for 21 hours per week)
Additional benefits: 25 days annual leave pro-rated plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
About WeProtect Global Alliance
Who we are
WeProtect Global Alliance is a global movement dedicated to ending the sexual exploitation and abuse of children online. We bring together governments, the private sector, civil society, and international organisations to create a safer digital world where every child can thrive.
Our Alliance connects over 300 members from across the globe, uniting diverse expertise and resources to protect children from harm, no matter where they are.
WeProtect Global Alliance is supported by a small, high-performing Secretariat of remote working staff based in the UK/Ireland and is overseen by an influential Global Policy Board drawn from our membership.
Our vision
A digital world free of child sexual exploitation and abuse
Our mission
To work together to build, engage and support a diverse, child-centred global network with the commitment, knowledge and skills to tackle technology-facilitated child sexual abuse and exploitation.
What we do
We focus on driving policy change, fostering international collaboration, and promoting cutting-edge research to combat online child abuse.
Through shared data, insights, and best practices, we empower our members to develop more effective solutions and inspire a coordinated global response.
With a steadfast commitment to child safety, WeProtect Global Alliance stands as a catalyst for change, advocating for a world in which technology empowers and protects children, not endangers them.
Together, we’re creating lasting impact and building a future where every child is safe online.
More information on who we are and what we do can be found on our website.
Job description
Key responsibilities
Strategic communications leadership
· Acting as the brand guardian, oversee the development, implementation and evaluation of high-quality strategic communications, branding and media strategies aligned with WeProtect Global Alliance’s organisational objectives.
· Embed a global communications lens across the Alliance’s work, proactively identifying opportunities to amplify impact and reach priority audiences.
· Provide expert advice on positioning, proactive and reactive communications, and reputational management to shape the Alliance’s approach.
· Ensure communications is embedded in actions plans and lead on monitoring, evaluation and insight.
External communications & media
· Ensure strong visibility and consistent branding across all communications channels, reinforcing WeProtect Global Alliance’s role as a leading global voice on online child sexual exploitation and abuse.
· Increasing WeProtect Global Alliance’s visibility in regions and sectors, increasing global brand recognition and audiences across digital channels.
· Lead media engagement to achieve national and international coverage, including oversight of press materials, high-impact communications outputs, high profile event speeches and statements.
· Oversee the development and delivery of high-quality content across the website, social media and other digital platforms including hands on support as required.
Member engagement & participation
· Oversee communications functions, including engagement strategies, communications channels and digital platforms.
· Work with the Head of Members to ensure communications with members to inspire, encourage and facilitate active participation in the Alliance and enable them to share learning, tell their stories and collaborate effectively.
Organisational strengthening & risk management
· Provide strategic communications and engagement support to cross-team projects, events and public-facing activity.
· Manage organisational risk related to communications and engagement, including oversight of crisis communications planning.
· Ensure compliance with communications-related obligations, including copyright, licensing and data protection requirements.
Senior management responsibilities
· Line-manage and support staff and consultants as required, fostering high performance, wellbeing and professional development.
· Act as a budget holder, ensuring compliance with organisational financial policies and delegated authorities.
· Represent WeProtect Global Alliance externally at meetings, events, forums and conferences as appropriate.
· Contribute to the development of funding proposals, donor communications and reporting, working collaboratively with colleagues.
Expectations
Senior Management Team (SMT)
As a member of SMT, you will also have a pivotal role to play in supporting and improving the organisations effectiveness as we implement the WeProtect Global Alliance new strategy, operating model and ways of working to ensure we remain effective, responsive and relevant in an increasingly polarized political landscape as we enter the fourth industrial revolution.
Cross-Functional Operational Collaboration
Contribute to WPGA operational processes and systems, working collaboratively with colleagues to deliver cross-functional projects that strengthen the reach and impact of the Secretariat.
Building an inclusive culture
Play a proactive role in ensuring equity, diversity and inclusion (EDI) is embedded in everything we do.
Embrace diversity and recognise different perspectives within collaborative working to create a more impactful and effective organisation.
Commit to ensuring all employees are treated fairly and equitably at work, feel like they belong and promote equality in physical and mental health for all.
Other
· To attend and contribute to meetings, training and other events as required.
· To actively participate in our supervision and appraisal process.
· To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.
· To travel to meetings which may require the need to work unsociable hours, for example attending evening or weekend meetings.
· To adhere to relevant legal and statutory requirements including the Data Protection Act and the Health and Safety at Work Act.
· To use WeProtect Global Alliance resources responsibly.
As a global, multi-sector alliance, ensuring equity, diversity and inclusion (EDI) is embedded in everything we do is a critical priority. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to be impactful and effective. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.
Person specification
Essential criteria
Experience
· Extensive professional experience in a comparable senior-level communications, engagement or leadership role.
· Demonstrated success leading strategic communication functions.
· Proven experience managing staff and supporting high-performing teams.
· Significant experience in project and budget management.
Skills
· Expert written and verbal communication skills, including the ability to simplify complex issues and convey powerful messages to decision-makers.
· Strong strategic thinking, problem-solving and decision-making capability.
· Excellent organisational and project management skills.
Knowledge
· Strong understanding of strategic communications, media relations and reputation management.
· Very good knowledge of website and backend management.
· Understanding of data protection, copyright and information governance in a communications context.
Other
· Right to work in the UK.
· Willingness and ability to travel nationally and internationally.
· Commitment to equity, diversity and inclusion.
Desirable criteria
· Experience working for or with a membership organisation.
· Knowledge of child rights, child protection, online harms or related policy areas.
· Experience managing geographically dispersed or remote teams.
· Fluency in languages other than English.
Diversity, inclusion and equity
We are committed to building a diverse and inclusive organisation. We actively welcome applications from people of all backgrounds, including those of different ages, genders, ethnicities, sexual orientations, abilities and lived experiences. We particularly encourage applications from individuals who are part of communities that are under-represented in our sector, including Black, Asian and other ethnic minorities, disabled people and LGBTQ+ individuals.
Safeguarding and values
As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.
All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.
Our values are:
Empowerment – collaboration, innovation, challenge
Accountability – responsibility, delivery, safeguarding
Respect – honesty, feedback, inclusion
Applicants should provide an up-to-date CV as well as a covering letter of no more than two pages setting out why you want to work for WeProtect Global Alliance and summarising how you meet the person specification.
WeProtect Global Alliance is driven by a single mission: to protect children from the pervasive dangers of sexual exploitation and abuse online.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Officer, Schools and Communities, Stockton
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Project Officer, Schools and Communities
Stockton
£29,235 per annum (pro rata for part time)
Ref: 119REC
Part time 15 hours per week – we are happy to talk flexible working
Base: Stockton, hybrid working across local schools and the local hub
Contract: 6 months Fixed term contract
ABOUT THE ROLE
Team: Active Journeys
As the Project Officer, you will work directly with schools and local communities across the North and Midlands, identifying ways to transform streets and public spaces into safer, more welcoming environments for active travel.
What You’ll Be Doing
- Plan and deliver behaviour change projects and activities that promote walking, wheeling, and cycling within schools and local communities.
- Build strong, effective relationships with local leaders, authorities, and other key stakeholders.
- Supervise and mentor colleagues and volunteers involved in project delivery.
This role is ideal for someone who enjoys working with children, young people, and local communities.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
- Proven experience of managing small clearly defined projects or experience of delivering work packages as part of a project.
- Excellent communication skills, with experience of connecting with different audiences and adapting your approach.
- A proactive problem‑solver who effectively manages priorities and workload.
- Demonstrated ability to motivate and mentor others while collaborating effectively to build strong, positive working relationships.
This role will require travel and work at locations as necessary to undertake projects on behalf of Walk Wheel Cycle Trust.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
- 28 days’ leave per annum plus bank holidays for full-time employees
- Option to buy an extra week of annual leave (pro-rata for part-time employees)
- Paid volunteer days to support causes you care about
- Free, confidential support service available 24/7
- Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme
Financial Benefits
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
- Death in Service benefit – 3 x annual Salary
Family Friendly Policies
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
- Application deadline: 23:59, 15 February 2026
- Interviews will be held at the Stockton Hub on the 23 February 2026. If you are unable to attend in-person, please contact us for alternative arrangements. To apply, please complete our online application form.
- We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
-
Adjustments are available throughout the application process.
Want to explore more roles?
We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
Adjustments are available throughout the application process.
Our Values
- We are always learning
- Championing equity
- Taking ownership
- Delivering Together
We're the charity making it possible for everyone to walk, wheel and cycle



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Fundraising & Bid Writing Officer (FBO) Location: LDHAS, 2, Aalborg Place, Lancaster LA1 1BJ or such other place as LDHAS may require Salary: NJC Scale SO1 - £34,515 to £36,363 (Full time Equivalent), £18,408 to £19,396 (Pro Rata) Hours of work: 20 hours per week over 4 weekdays (9am to 2pm) Job summary The postholder will be responsible for identifying, writing, and submitting compelling, well-researched and tailored funding applications to relevant grant-giving bodies. The post holder will work closely with the LDHAS management team and the finance officer to gather information, write bids, and track progress of submissions, ensuring LDHAS meets income targets as agreed by the Trustees. The postholder will:
Person specification
About LDHAS Lancaster & District Homeless Action Service Limited (LDHAS) has been operating in Lancaster for over 30 years providing help to rough sleepers and vulnerably housed people. The centre is the heart of the organisation. We offer a basic needs service for people sleeping on the streets. We provide a service for those who are homeless or experiencing housing poverty in the Lancaster and District area. We provide the following essential needs for rough sleepers:
We are also a one-stop shop / homeless hub with visiting agencies providing services from our building to our clients, be it advice on benefits (universal credits, PIP etc), drug and alcohol services, help with housing needs, Hepatitis C testing, or medical assistance from a nurse in our medical room. To Apply If you feel you are a suitable candidate and would like to work for Lancaster & District Homeless Action Service, please do not hesitate to apply. |
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
We are seeking an experienced, registered nurse to support and lead our nursing unit in the absence of the Unit Manager or Deputy Unit Manager. The post holder will provide high-quality, person-centred care to residents, promote professional standards, and ensure a collaborative, supportive environment for residents, families, and staff. This role includes clinical leadership, staff supervision, and contribution to practice development in line with NMC regulations and Nightingale policies.
Key Responsibilities
Leadership & Management
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Act as the lead nurse in the absence of the Unit Manager/Deputy, ensuring the smooth operation of the unit.
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Support with rota planning, staff deployment, and management of nursing teams.
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Contribute to recruitment, supervision, appraisal, and ongoing professional development of staff.
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Ensure effective communication across internal departments and with external professionals, residents, and families.
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Promote a culture of respect, empathy, and professionalism, in line with Nightingale’s values and Jewish cultural observances.
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Support in managing complaints, incidents, and staff concerns following Nightingale procedures.
Clinical Practice
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Coordinate, deliver and evaluate high standards of resident care in line with CQC and regulatory standards.
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Maintain safe administration and control of medications.
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Promote and model effective multidisciplinary communication.
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Engage in clinical practice regularly to maintain clinical skills and support staff on the floor.
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Contribute to continuous improvement in nursing practice, patient outcomes, and resident satisfaction.
Service & Practice Development
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Work with the Unit Manager to implement changes and innovations in clinical care.
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Participate in quality assurance, audits, and evaluation of care standards.
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Ensure safe, effective, and up-to-date practices based on current research and clinical guidelines.
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Foster a learning environment for staff and students on placement.
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Mentor staff and support development of specialist skills in elderly care.
Education & Research
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Take responsibility for your own professional development and NMC revalidation (where applicable).
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Conduct bi-monthly 1:1 supervisions with allocated staff members.
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Promote evidence-based practice and contribute to training and development sessions for team members.
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Participate in service improvement initiatives and research where appropriate.
Health & Safety / Compliance
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Uphold Nightingale’s policies on fire safety, health and safety, infection control, and emergency procedures.
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Ensure compliance with safeguarding, medicines management, and legislative frameworks governing adult social care.
Site Cover
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Participate in the site-wide cover rota, including occasional out-of-hours responsibilities and working opposite the Unit Manager to ensure continuity of care and leadership.
Essential Criteria
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Registered Nurse with valid NMC PIN.
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Experience in elderly care or a similar setting.
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Strong leadership, communication, and clinical skills.
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Understanding of CQC standards and person-centred care.
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Commitment to cultural sensitivity and values of Nightingale.
Desirable
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Previous experience in a senior or acting-up role.
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Mentorship or teaching qualification.
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Knowledge of Jewish cultural practices (training can be provided).
Sponsorship
Please note that this role doesn't provide sponsorship. If you now or in the future require a visa sponsor, please do not apply.
Everything we do is with a ‘Residents first’ approach.
The client requests no contact from agencies or media sales.
Complaints Dispute Resolution Lead
Job title: Complaints Dispute Resolution Lead
Area of work: Complaints, Customer Relations& Dispute Resolution
Contract type: Temporary (3 months initially, extension possible)
Employment type: Full-time
Hourly Rate: £27.48 p/hr (via Hays)
Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote)
Start date: ASAP
Notice period: Maximum2 weeks - essential
Overview
Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider.
As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. You'll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation'sresponsibilities as a registered social landlord.
Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents.
Key Responsibilities
- Lead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards.
- Investigate a high volume of complex cases, ensuring decisions are evidence-based, fair, and clearly articulated.
- Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements.
- Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision-making.
- Manage tight deadlines and work effectively under pressure to meet regulatory expectations.
- Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity.
- Work collaboratively with internal colleagues, using initiative to gather evidence and problem-solve assertively.
- Take responsibility for rapidly learning and applying policies, procedures and housing knowledge necessary for the role.
Skills & Experience Required
Essential
- Clear and uninterrupted Stage 2 review / Ombudsman-level experience within a registered social landlord.
- Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application.
- Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider.
- Proven ability to investigate independently, apply critical thinking, and produce high-quality written decisions under pressure.
- Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents.
Desirable
- Experience reviewing complaints within a large-scale housing organisation (tens of thousands of homes).
- Knowledge of complex housing services (repairs, ASB, allocations, tenancy management, etc.)
Application Process
- Submit an up-to-date CV demonstrating your Stage 2 / Ombudsman complaint review experience.
- You must meet the essential criteria to be considered, due to regulatory requirements.
- Candidates must be available to start immediately or within a maximum of 2 weeks.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk