Learning jobs

We are recruiting for a Refuge Worker to join our team in Westminster; the scope on this job involves….

Job Title: Refuge Worker

Location: Westminster
Salary: £29,701.36 per annum
Contract type: Full-time, Fixed term (until 31 March 2027 with a possibility of extension)

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality,
diversity, and inclusion, are experts in their area of knowledge, want to make a
positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality
practical and emotional support to survivors of domestic abuse and their children
living in our refuges.

As part of this role, you will be required to participate
in an out-of-hours on call rota.

Refuge workers are required to be on site during working hours, so a hybrid working pattern is not available for this role.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 14 September 2026

Interview date: 29 September 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Help build the operational backbone of a multi-award winning charity that's ready to grow further, with a clear path to becoming our COO.

For seven years, one exceptional leader has held impact, organisational development and much of YUAF's operations, building the processes, funder relationships and team support that became part of the spine of how we grew. As they move on, we're not just replacing them. We're rethinking and widening the role.

This post exists to hold the organisation steady and take operational responsibility off the Chief Executive's plate, freeing her to focus on strategy, key donors and the funding pipeline.

What you'll hold

You'll report to the Chief Executive and sit on the Senior Management Team, owning income generation, impact and evidence, business planning, governance, performance management and the systems underneath them all. You'll line-manage four people: the Pathways Lead, Marketing Lead, Project Manager and Futures Lead.

Where the role is going

From month seven, this role is intended to move to full time with deeper ownership of income and strategy. As YUAF grows, and subject to income generation, we want this post to develop into our Chief Operating Officer role. We'd rather appoint someone who outgrows this description than someone who fits it exactly.

How you'll start

The first six months are a settling period at 30 hours per week. You'll learn how the organisation actually works, get embedded in the culture, and understand the programmes by spending real time with young people and the people who deliver them.

You'll build relationships across the team, with funders and with partners, and by month three, we want people to naturally come to you as a trusted point of contact.

We also want you to look at YUAF with fresh eyes. Where are the gaps? What's held together by one person's memory alone? Where does delivery quality drop, and why? What would make life easier for the staff doing the hardest work? Bring us both the diagnosis and the solutions.

The timing is on your side: November to February is our quietest season, when the Studio Bus is largely off the road. Delivery picks up again in March 2027, so the role builds in stages rather than coming to you all at once.

How to apply

In addition to providing your CV and cover letter, it is a requirement of the application process that you complete our Head of Operations Questionnaire. A link for this can be found on the attached job description. 

Note

We recognise that AI is a useful tool, however, we will be assessing applications, cover letters and running through AI to ensure that it was written by yourself as part of our shortlisting process. So please take the time to write your own application, this is a serious role that requires critical and independent thinking.

About The Role
If you are committed to providing holistic and person-centred support to your clients, and making a real difference in people’s lives, we may be the perfect fit for you!
We have an exciting opportunity to join our fantastic ACN team, as anAdvocacy and Complex Needs Advisor covering Northumberland & Northern Ireland.
The Royal British Legion’s Advocacy and Complex Needs Service operates across the UK, offering holistic support to veterans facing complex and often isolating challenges.
Our Advisors directly support beneficiaries experiencinghomelessness, mental health challenges, issues relating to alcohol and substance use, behavioural addictions, domestic abuse, involvement with the criminal justice system, and other circumstances that may affect the safety and wellbeing of adults, children and their families.
Your work will empower the Armed Forces community to achieve their potential and lead more fulfilling lives.
We have a number of vacancies across our Advisor team as we are delighted to be enhancing our service offering by increasing the size of our team and adding additional Advisor posts to provide more responsive support to our beneficiaries. If you are interested in this role in a different location, please do take a look at our Careers page for more vacancies.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Advocacy and Complex Needs Manager for the region, key responsibilities will include:

- Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.

- Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person-centred support.

- Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person-centred support and action plan.
- Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and substance misuse, and housing services, and support beneficiaries with referrals.
- Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Face to face work with beneficiaries is an important part of the role, and the successful candidate will need to be able to travel across the designated area to meet beneficiaries in their homes or other appropriate community locations (travelling within working hours).You must live within the Northumberland & Northern Ireland.Other periodic travel will be required for team meetings.
The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre-employment checks.
Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Join us to make a real difference in the lives of people across County Durham.

Job Title: Healthier & Wealthier Adviser
Salary: £26,988 per annum
Hours: Full Time (37 hours per week) and Part Time roles available
Contract: Permanent
Location: Head Office, Newton Aycliffe, DL5 – working across County Durham

About us

Groundwork NE & Cumbria is a long established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally led projects each year, including initiatives that support young people and adults into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About the Role

We are recruiting for a Healthier & Wealthier Adviser.

We are seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join our team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more.

Job Purpose

You will primarily provide telephone-based advice, with additional support via face-to-face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required.

Your role will include:

• Providing high-quality advice and guidance via phone, email, online chat, video, and face-to-face appointments.
• Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed.
• Maintaining accurate case records and ensuring all work meets quality standards.
• Responding to enquiries promptly and supporting the general advice line during busy periods.

You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.

About You

We’re looking for someone who is:

• Empathetic and approachable, with excellent listening and communication skills.
• Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
• Organised and proactive, able to manage a varied workload and meet deadlines.
• Committed to equality, diversity, and inclusion in service delivery.
• Adaptable, with a willingness to travel and work flexibly to meet client needs.

Join us to make a real difference in the lives of people across County Durham, helping them to be healthier, wealthier, and more empowered.

Closing date: Monday 7th September 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Make a meaningful difference in a role where no two days are the same. As a Senior Support Worker at Mawle Court, you will lead the case management of people with complex needs, providing compassionate, person-centred and trauma-informed support across our Step Down and Mawle Court services. You will work closely with clients and partner agencies to manage risk, coordinate holistic support, promote wellbeing and help people move towards greater independence. You will also play a key role in supporting the wider team and creating a safe, empowering environment where people can rebuild their lives. If you’re passionate about making a difference and supporting people to take their next steps towards independence, we'd love to hear from you!

Main Purpose Of Job:

We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision—designed for individuals discharged from hospital under the Discharge to Assess model—and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence.

Main Areas of Responsibility:

To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service.

To assess risk and suitability of referrals to the service and book new clients in.

Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed.

To work collaboratively with clients to identify and work towards suitable move on.

To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.

To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this.

To make and maintain Housing Benefit claims.

Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required.

To represent Homeless Oxfordshire at interagency meetings, as required.

Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others.

Maintain positive relationships with all stakeholders.

Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team.

To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

Comply with Homeless Oxfordshire’s policies and procedures.

To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

Safeguarding Statement:

Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities:

We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Facilities Manager at Solace Women's Aid.

We exist to end the harm caused by gender-based violence. Our aim is to prevent violence and abuse, as well as provide services that meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Role

You will lead the effective, safe and welcoming operation of our premises. This is a key role in ensuring our buildings support high-quality services for survivors, staff, volunteers and visitors, with spaces that feel safe, well managed and cared for.

You will oversee day-to-day facilities management, planned and reactive maintenance, contractor management, health and safety, utilities, procurement and facilities-related projects. Working closely with colleagues across Solace, you will help ensure our working environments are efficient, compliant, trauma-informed and fit for purpose.

About You

You will have experience in facilities management, premises management or a similar operational role, with a strong understanding of health and safety, compliance, contractor coordination and service delivery. You will bring a practical, solutions-focused approach and the ability to manage competing priorities calmly and effectively.

You will be confident working with landlords, contractors, suppliers and internal teams, ensuring issues are resolved promptly and standards are maintained across our sites.

You will be passionate about creating safe, inclusive and well-functioning environments for our service users and staff, and you will share our commitment to Solace's values and purpose.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.

Additional Information

This is a hybrid role. The postholder will be required to travel to various sites across London, with a minimum of three days per week spent at our head office or our other London locations, depending on the requirements of the role.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Two paid wellbeing days
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please do get in touch with us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

CAHN is looking for a creative, proactive and passionate Communications & Campaigns Officer to raise the profile of our work, engage audiences and deliver campaigns that amplify the voices of Black Caribbean and African communities.

You will create compelling content across digital and traditional channels, support campaigns, social media, website and newsletter activity, and contribute to communications for CAHN’s programmes and events.

Working with colleagues, communities and partners, you will turn stories and insight into content and campaigns that inform, engage and inspire action.

We are looking for an excellent storyteller with strong writing skills, digital confidence, creativity and the ability to manage multiple priorities and deadlines.

If you are passionate about communications, campaigns and social impact, join CAHN and help turn stories into change

Helpline Adviser

£25,563.66 per year

Leeds LS1 5SH / Remote Worker

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Our Services team based in Leeds has an opening for a Helpline Adviser.

Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF)  with the remaining days worked remotely.

The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm. 

The role

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.

In this role, you will:

· Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.

· Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.

· Provide excellent customer service with a friendly and empathetic manner.

· Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.

· Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.

· Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.

· Work within Scope’s policies relating to customer confidentiality and data protection.

· Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.

· Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.

· Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.

About you

To be successful in this role, you will have:

· Demonstrable experience of providing advice and information.

· Experience of working in a contact centre environment with a friendly and empathetic manner.

· Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.

· Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email us via our website.

You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.

If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus bank holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

Please visit our website via the link and apply online.

Closing date for applications: Closing date for applications: 4th September 2026

Please note that successful candidates will be subject to an enhanced DBS check.

We are recruiting for two Refuge Workers to join our team in Westminster; the scope on this job involves….

Job Title: Refuge Worker

Location: Westminster
Salary: £29,701.36 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality,
diversity, and inclusion, are experts in their area of knowledge, want to make a
positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality
practical and emotional support to survivors of domestic abuse and their children
living in our refuges.

As part of this role, you will be required to participate
in an out-of-hours on call rota.

Refuge workers are required to be on site during working hours, so a hybrid working pattern is not available for this role.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 14 September 2026

Interview date: 29 September 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Job title: Programme Assistant, Enquiries 

Line manager: Team Leader, Enquiries (Senior Officer, Enquiries, in Team Leader’s absence) 

Salary: £30,000 

Type of contract: Permanent 

Start date:  Late October 2026 or shortly thereafter 

Benefits: 

• Challenging and rewarding work, always life-changing, sometimes lifesaving 
• Competitive salary 
• Team and individual training opportunities, including dedicated training budget and team lunch and learn activities monthly 
• Commitment to personal development, including opportunities to develop skills and experience to support wider Cara strategy participating in working groups, contribute to office improvement initiatives 
• Hybrid working, home and office (minimum 2 days each week in the London office) 
• Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm 
• 25 days annual leave entitlement plus Bank Holidays and two weeks Christmas and New Year office closure
• 8% employer pension contribution 
• Wellbeing support, access to counselling when required, Mental Health First aid and supportive small team environment
• Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

Role purpose statement:  The Programme Assistant, Enquiries, plays a vital administrative role in the Fellowship Programme working directly with academics facing immediate risk in their home countries. The role exists to provide effective and efficient administration, completing due diligence tasks and onward signposting to prospective applicants. Duties include managing an individual caseload of applicants, assisting prospective applicants and administrative support for general enquiries, the Enquiries team as well as support across the Fellowship Programme when needed. 

Organisational Background 

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to assist academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. 

Cara has been a lifeline to academics at risk for over 90 years enabling them to continue their teaching and research in safety, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine.

Today, our Fellowship Programme convenes a network of 135 UK universities in the UK to secure research placements for at-risk academics and support for their families, continuing a longstanding commitment of protecting academics and preserving their knowledge and expertise.

Cara Objectives‘To assist academics who have been, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’ 

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’ 

Role & Responsibilities 

Casework 

• Signposting prospective applicants to the application form. 

• Manage own caseload, preparing cases for eligibility review, including arranging calls to speak with applicants, booking English language tests, and gathering all relevant documentation. 

• Escalating complex cases to the Team Leader as required. 

• Maintain accurate and GDPR-Compliant records of casework activity. 

• Researching international affairs to develop understanding about risks applicants face. 

• Attending weekly case review meetings with the team. 

Administration 

• Provide general administrative and logistical support, including answering phone enquiries. 

• Manage the general enquiries inbox, alongside another colleague, answering emails about the enquiries’ process, the Fellowship Programme and Cara. 

• Signpost enquiries to relevant colleagues internally and to other organisations where applicable. 

• Assist with compilation of reports to funders. 

• Present and collect data on general enquiries and applications to the Programme. 

• Ensure safekeeping of confidential information. 

• Maintain excellent detailed records of correspondence, documents, and activities. 

• Provide administrative support to colleagues on projects across the organisation as required. 

Managerial Support 

• Take part and contribute to Cara wide working groups across a range of research and strategy topics, including contributing to efficiency improvements.

• Provide advice and guidance to colleagues where applicable. 

Ad Hoc Responsibilities 

• Show adaptability and willingness to take on additional work when necessary. 

• Support the Fellowship Programme and Cara as a whole with ad hoc responsibilities. 

Responsibilities also include related activities that might arise in relation to the Fellowship Programme and Cara's other programmes as required by the Chief Executive and Deputy Chief Executive & Fellowship Programme Manager, and other senior colleagues. 

Person Specification 

Essential: 

• Bachelor’s degree 

• Fluent English (spoken and written) 

• Proactive with a willingness to learn and contribute to a growing organisation 

• Confident and empathetic with strong interpersonal and communication skills 

• Ability to remain adaptable and work under pressure in a fast-paced environment 

• Keen team player who is ready to support and help colleagues 

• Excellent record keeping and attention to detail 

• Ability to work independently in a hybrid work setting 

• Good time management with ability to manage competing priorities and work to deadlines 

• Understanding of issues of confidentiality 

• Ability to handle difficult conversations with sensitivity and resilience 

• Interest in and commitment to the work of Cara 

• Confident using Microsoft package 

• Awareness of current global issues 

Desirable 

• Master’s or equivalent experience 

• Casework experience 

• Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered 

• Salesforce/CRM software experience 

• Lived experience or experience in supporting people who’ve gone through forced migration or other forms of severe adversity 

Applicants must have the right to work in the UK and be willing to undergo a Disclosure and Barring Service (DBS) check if offered this position. 

Shortlisted candidates will be invited to an initial online interview on the week starting 21st September and if successful, will be required to attend an in-person interview at our office in London on the week starting 28th September. If you require any reasonable adjustments at any stage of the process, please mention this as part of your application. 

Our staff team is a small (approx. 20 staff), committed and dedicated team, who works with our organisational values of Community & Collaboration, Trust & Integrity and Resilience through Knowledge & learning, we welcome applications from those with diverse identities and you will find a warm and welcoming team, committed to the highest standards as we seek to support those at risk around the world.

Application Instructions 

Please send a CV along with a cover letter in response to the screening questions below. Applications that do not follow this guidance will not be considered. 

At Cara, we do not utilise AI tools at any stage during the recruitment process, and all applications we receive are reviewed by at least two members of our team. 

We recognise that whilst artificial intelligence can be a useful tool in preparing a job application, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 

Applicants may find AI useful for: 

• Refining and clarifying ideas and thoughts in your application 

• Researching publicly available information about Cara 

• Checking spelling, grammar and clarity of your answers 

However, we ask you to refrain from using AI for: 

• Generating responses to application questions and copying these into your application 

• Inventing or exaggerating your skills and experiences 

• Using live AI during interviews to answer questions 

We tend to find that applications that rely too heavily on AI-generated responses are not as competitive, and at Cara we value answers informed by personal experiences. We may also reject applications where AI has been used inappropriately. 

Please respond to the following questions in your cover letter (max. 2 pages).

1. What interests you about Cara and the work of supporting at-risk academics, and how do your experience and skills relate to this role? (max 500 words)
2. Describe a specific situation in which you had to manage competing priorities? How did you approach the situation? (max 250 words)
3. Tell us about a time when you had to deal with a person who was in a vulnerable situation. How did you handle this and what did you learn from this experience? (max 250 words)

We reserve the right to close applications for this role early if we receive a high number of applications.

Role

This is an entry level, full-time administrative role within the Volunteer Recruitment & Training team

The Listening Place (TLP) is an award-winning charity providing face-to-face, compassionate and non-judgemental support for people who feel that life is no longer worth living.  Since opening our first site in Pimlico in 2016, we have grown to four sites and our service is delivered by over 900 active volunteers.  

This is an exciting opportunity to join a small, dedicated team and play a vital role in ensuring our volunteers are recruited, trained and prepared to deliver our outstanding service.   You will provide high quality administrative support across the volunteer recruitment and training process, helping the team to operate efficiently and effectively.

We are committed to welcoming everyone from all backgrounds and communities and creating inclusive teams. If you have a disability, a learning difficulty (such as dyslexia) or a medical condition that may affect your performance during the selection process or in the role, we are very happy to make reasonable adjustments to support you.

Key Responsibilities

·       Provide administrative support across the volunteer recruitment and training process

·       Liaise with potential volunteers, interviewers and trainers

·       Arrange and coordinate meetings, interviews and training events (this may involve travelling between sites)

·       Manage room bookings and logistics for training and interviews

·       Monitor shared mailboxes and calendars; respond promptly to email and telephone enquiries

·       Request, track and record volunteer references

·       Maintain accurate office systems, including data entry and upkeep of spreadsheets and databases

·       Any other ad-hoc tasks as required

Attributes and Skills

Essential

·       Excellent administrative and organisational skills, with strong attention to detail

·       Ability to work at a fast pace whilst maintaining accuracy

·       Clear, confident written and verbal communication skills

·       A reliable, punctual and enthusiastic team player, who works collaboratively and builds positive working relationships

·       Proactive and self-motivated, with the ability to plan, prioritise and manage competing demands

·       Calm and professional under pressure

·       High level of computer proficiency, particularly in MS Office (Word, Excel, PowerPoint)

·       Ability to handle sensitive and confidential information with discretion and tact 

·       Strong commitment to, and understanding of, The Listening Place’s mission and values

Desirable

·       Recent experience in an administrative role

·       Experience working or volunteering within a charity or volunteer-led organisation

Hours

9am-5pm, Monday to Friday, with occasional evening and weekend work to meet operational requirements (time off in lieu will be given).

Location

Predominantly office based at our Hammersmith or Liverpool Street offices with some remote working.

Reporting line

The Volunteer Recruitment and Training Coordinator will report to the Head of Volunteer Recruitment and Training.

Application process

Please submit your application and CV by 11th September 2026.

Candidates shortlisted for interview will be asked to complete a homework task in advance.

                                                                                                                                                             

Use of AI in Applications
 

We understand that AI tools can be helpful when preparing applications. However, please ensure that any information submitted accurately reflects your own experience, skills and achievements. Our aim is to get to know you and understand what you would bring to the role.

Benefits

• 3% employer contribution towards pension
• 25 days annual leave per annum (plus public holidays)
• Employee Assistance Programme
• Access to Medicash health insurance and critical illness cover

About The Role
If you are committed to providing holistic and person-centred support to your clients, and making a real difference in people’s lives, we may be the perfect fit for you!
We have an exciting opportunity to join our fantastic ACN team, as anAdvocacy and Complex Needs Advisor covering Cumbria.

The Royal British Legion’s Advocacy and Complex Needs Service operates across the UK, offering holistic support to veterans facing complex and often isolating challenges.
Our Advisors directly support beneficiaries experiencinghomelessness, mental health challenges, issues relating to alcohol and substance use, behavioural addictions, domestic abuse, involvement with the criminal justice system, and other circumstances that may affect the safety and wellbeing of adults, children and their families.

Your work will empower the Armed Forces community to achieve their potential and lead more fulfilling lives.

We have a number of vacancies across our Advisor team as we are delighted to be enhancing our service offering by increasing the size of our team and adding additional Advisor posts to provide more responsive support to our beneficiaries. If you are interested in this role in a different location, please do take a look at our Careers page for more vacancies.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Advocacy and Complex Needs Manager for the region, key responsibilities will include:

- Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.

- Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person-centred support.

- Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person-centred support and action plan.
- Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and substance misuse, and housing services, and support beneficiaries with referrals.
- Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Face to face work with beneficiaries is an important part of the role, and the successful candidate will need to be able to travel across the designated area to meet beneficiaries in their homes or other appropriate community locations (travelling within working hours).You must live within the Staffordshire or Shropshire area.Other periodic travel will be required for team meetings.

The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre-employment checks.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Team Leader

Location: 17 Mann Island, Liverpool L3 1BP, UK

Salary:  up to GBP 38,000 - yearly

Vacancy Type: Full time (37 hours per week) - permanent

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The Catch22 Employability division provides skills and employability provision on a range of programmes, both public and corporate funded. We pride ourselves on supporting the most disadvantaged in society to improve their prospects resulting in improved social mobility and sustainable positive change.

Job Description

As a Team Leader on our Liverpool Connect to Work programme, you will lead the delivery of a high-quality, person-centred employability service in line with supported employment (SEQF) fidelity models (this role is often referred to as a service manager position).

 This role focuses on enabling people with disabilities, learning difficulties/disabilities, neurodiverse conditions, mental health challenges or individuals from disadvantaged and complex backgrounds to prepare for, secure and sustain meaningful paid employment aligned with their goals, while promoting inclusion, independence and long-term wellbeing.

You will manage and develop a team of Employment Specialists, ensuring excellent service delivery, strong performance and positive participant experiences. The role is to motivate and support a dedicated and professional operational team to deliver a high-quality service in line with SEQF fidelity, drive referrals, support participants to achieve their employment aspirations, meet performance expectations, ensure compliance across all requirements and achieve high levels of service standards and accreditations, while contributing to the wider organisational growth strategy.

Key duties:

• Lead a team to deliver person-centred employability support that helps people achieve sustainable employment, education and training outcomes.
• Drive service quality, performance and compliance, ensuring delivery meets contractual requirements
• Develop strong relationships with employers, commissioners and partner organisations to create opportunities and maximise positive outcomes.
• Coach, support and motivate staff to achieve their potential, embed best practice and contribute to Catch22's mission of creating positive social change.

Qualifications

We will need you to have:

• Five GCSEs or equivalent at Grade C/4 or above
• Relevant professional qualification relevant to employability or a related field
• Operational Management experience in performance driven SEQF, IPS or ‘Place, Train and Maintain’ employability services
• Experience of working with commissioners / external partners

Desirable Criteria: 

• Understanding of welfare benefits and employment legislation
• Knowledge of SEQF fidelity scale
• Experience of leading service improvement or quality assurance activities

 Benefits

• Accredited SEQF level 3 qualification - delivered by The Busy Group
• 28 days annual leave + bank holidays, rising to 33 days with service.
• Pension scheme with matching contributions of up to 4%
• Access to discounted shopping opportunities and employee assistance programme

 Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume ofinterest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please click apply to be redirected to our website to complete your application.

Substance Use Practitioner

Location: Leatherhead

Salary: £27,000 per annum

Vacancy Type: Permanent, Full Time (37 hours per week)

*This role covers Waverly and Guilford so requires an up-to-date driving licence and access to a vehicle for work purposes

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Young People and Families

Our Young People and Families (YPF) hub provides early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Our services support people no matter what their situation – and have demonstrated a high success rate.

Job Description

Provide assertive outreach and engagement activities and undertake assessment for targeted and specialist treatment interventions for young people referred to the service under the supervision of senior staff.

Provide targeted and structured substance use interventions, both 1:1 and group work, for those young people aged 11-25 and their families when required. This will take place within a range of settings including, schools, community settings and home visits.

Provide satellite services away from our central office bases where required, to offer clients a wider choice of accessing substance use services and recovery support, to enable those with specialist requirements to have their needs met in appropriate settings.

Facilitate and support targeted groups, focus groups and service user participation.

Qualifications

· A relevant qualification such as youth work, counselling, health and social care, and/or relevant experience of therapeutic delivery, and alternative suitable qualifications.

· Good communication, organisational, and ICT skills.

What does good look like for this role?

· You will demonstrate knowledge and competency in delivering young people’s substance misuse interventions, to a wide arrange of individuals, according to their needs.

· You will have knowledge/understanding and or direct experience of supporting C&YP who are experiencing difficulties with their emotional wellbeing and mental health.

· You will evidence that you are able to work to a high standard of record keeping in a timely manner, in accordance with Catch22 delivery outcomes, targets and recording procedures.

· You will be able to deliver and evidence high quality engagement and support to the young people and families we work with.

· You will communicate and work collaboratively, constructively and effectively with colleagues and partner agencies, ensuring effective partnership working, representing Catch22 professionally at all times, and contributing positively to the team and Catch22.

Additional Information

*This role covers Waverly and Guilford so requires an up to date driving licence, access to a vehicle, MOT and business insurance.

*You may be required to work out of hours, including evenings and weekends where necessary, in addition to travel around Surrey on a daily basis, and occasional travel around the UK.
*Enhanced Disclosure & Barring Service check required.

Catch22 is committed to staff recruitment and retention and offers a range of training, learning and development opportunities. Your continuous professional development is as important to us as it is to you.

Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch 22, please do not hesitate to apply.