Junior Jobs

Supporter Services Officer

Salary - £23,948 to £26,133 per annum

Full time, 12 months’ fixed term contract

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

Why join us?

• The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
• Our open plan offices are located in the centre of Rugby near to the train station.
• In addition, we offer the following benefits:
• Flexible working/hours – full-time roles are contracted at 35 hours per week.
• 27 days’ holiday in addition to public holidays.
• A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
• Life assurance (3 x annual salary).
• Cycle to Work scheme.

About us

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 26th July 2024

Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you.  To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.

 The role

We’re seeking an Events Administrator to join our ambitious Support, Research and Influencing team. 

You will play a vital role in our team to ensure health professionals across the UK have a better awareness and understanding of pancreatic cancer and the complex supportive care needs of those affected. You can be proud to know that you’re playing a part in these services which will ultimately improve the standard of support and care received by people affected by pancreatic cancer from their healthcare team. 

Some of the main responsibilities are:

• Ensuring our data is accurate, up to date and well maintained within our database, by collating, preparing, and cleaning up a high-volume of data from our events, online courses, and other engagement activities.
• Provide administration of our virtual educational events and online courses to support the success and smooth delivery, and to increase understanding and awareness of pancreatic cancer.
• Provide admin support to colleagues in Research, Influencing and Devolved Nations for in-person events focused on improving the standard of diagnosis, treatment, and care in pancreatic cancer.

About You 

• You will enjoy working with data and have a keen eye for detail and accuracy.
• You will have highly efficient organisational and time management skills, and a methodical approach to your work.
• You will be able to work across teams and departments in a collaborative manner and be able to effectively manage and prioritise a busy and varied workload. 
• You will have clear and helpful verbal and written communication skills and have an enthusiastic, can-do approach to your work.
• You will be passionate about working for the charity and transforming the future for people affected by pancreatic cancer. 

If this sounds like you – we’d love to hear from you! 

About Working for Us 

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.   

About Us  

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our four values: 

• Courageous
• Collaborative
• Compassionate

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At PCUK our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and  background can think of no better way to do this than by ensuring that this role fully represents our intent therefore we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. 

How to apply 

• You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with us.
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Applications will close on Sunday 14th July 2024 at 11.59pm.
• Please note that interviews will be held remotely via Teams on Wednesday 24th and Thursday 25th July 2024.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

• £37,062 per year
• Full-time – 37.5 hours per week
• Permanent contract
• Based in Beckenham/Orpington, with travel required across all SEL Mind boroughs
• Hybrid working considered in line with policy

The Benefits Service within SEL Mind supports people with mental health problems to navigate the benefits system and challenge unfair decisions. The service currently operates across Bromley, Lewisham and Greenwich, delivered in partnership with local NHS. It includes dedicated welfare benefits specialists who provide casework support, and a cross-area team of volunteers who assist with form filling and assessments for health and disability benefits.

The Casework Manager will play a key part in the service, providing line-management and supervision to a team of welfare benefits specialists, and on-site supervision for South East London Mind’s weekly form-filling clinic. The post-holder will lead on making sure that we are delivering high-quality and accurate advice in a way which meets the needs of our clients.

We are looking for people with significant experience of working within welfare benefits, including providing representation at appeals, and giving advice on complex entitlement issues. A strong understanding of the needs of people with mental health problems, and experience of management and supervising the work of others (whether staff or volunteers) are also essential to this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 5th August (11:59pm)

Likely interview date: Wednesday 14th August

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Reporting to: Chief Executive

Location: London WC1X

Contract and hours: Permanent contract – 35 hours per week (Monday to Friday)

About Us 

Help Musicians and Music Minds Matter are two charities powered by a love of music, which is why they support and empower the people who bring the joy of music to us and work hard to make it happen.

A career in music is challenging with ups and downs and career opportunities hard-won and sometimes difficult to sustain. With such pressures and unsteady income physical and mental health issues can arise which is why through our two charities offer a broad range of support to help empower and support those in music to develop long and healthy careers.

Music enhances all our lives and if you want to make a difference to its future, join us.

Love Music; Help Musicians

About the role 

We have an exciting opportunity to join our team in London, in a key role supporting our Chief Executive and wider executive team.

The Executive Team Assistant will provide confidential EA support to the Chief Executive along with providing organisational support to the wider Executive Team, enabling them to operate as efficiently and effectively as possible. Through effective communication and organisation of queries, inbox and diary management, meeting and event coordination along with support on project administration, the post holder will support the CEO and wider Directorate while maintaining a high degree of confidentiality.

About you 

The successful candidate will need previous experience of supporting Executive teams with the ability to deliver complex tasks and lead in finding ways to support the leadership team to work more effectively. Experience in designing documentation (e.g. project summary reports, presentations and minutes) for projects or change initiatives is essential.

You will enjoy juggling priorities and forward planning to ensure projects and meetings run efficiently. You will be comfortable with autonomy whilst also able to build effective relationships and understand different stakeholder needs. This will be a busy role supporting a wide range of projects and change initiatives and therefore the ability to visualise what success looks like and map a route towards it will be vital for the role.

This is a fantastic opportunity to join us, to help us achieve our ambitions to provide more support and reach more people than ever before.

How do I apply? 

For full details of the role and how to apply please click Apply and visit our website. You will need to download our application forms and submit these to us by the deadline below.

Deadline for applications: Monday 15th July, 2024

Any offer of employment will be subject to providing evidence of a clear Basic DBS check.

All enquiries and applications should be made to our HR team via the recruitment email on our website.

About the Operations and Facilities Assistant role

We are seeking an Operations and Facilities Assistant to work closely with the Senior Operations & Facilities Manager to ensure the effective and efficient running of the organisation’s administrative systems and day to day activities.

This role supports the work of the whole organisation – acting as our receptionist, as well as supporting on a wide range of administrative tasks across HR, systems, IT, and building management.

The Operations & Facilities Assistant will often be the first point of contact for the internal Helpdesk, playing a key role in responding effectively to enquiries, as well as supporting key projects within the Operations and Facilities team.

About you

We’re looking for someone with excellent organisational and interpersonal skills and well as good project management abilities. You’ll need to be able to manage multiple competing priorities, have strong research skills, and be keen to learn and innovate. You’ll be a good problem solver and have strong judgment as well as an awareness of risk. You’ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our frontline staff.

At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.

For more information about this role, including the essential and desirable criteria, please download the attached job description.

Location

Galop’s offices are located in London. This role will be hybrid, 3-4 days working in the office, 1-2 days working from home.

Hours

Full time (35 hours per week)

Contract

Permanent.

Reports to

Senior Operations & Facilities Manager

Salary

£26,030.63 - £28,309.92 (including an inner London weighting of £4,129.42)

The closing date for this role is 28th July 2024 at 23:59. Interviews for this role will be held on the 7th and 8th August 2024 at the Galop offices in central London. 

Please visit our website to apply. 

Line Manager and Budgetary Responsibilities:

• up to four staff members comprising of Business Development Executives

and/or Business Development Assistants

Job Purpose:

To contribute directly to growth in Children’s Services (CS) through the

management of proposals, tenders and grant applications, following standard

processes for developing business case, contract terms approval and risk

assessment.

Key Responsibilities:

To act as a lead within the BDU on the following key functions:

• Project lead/management support for tenders, develop and quality assure

submission of bids/proposals

• Market intelligence, pipeline development and knowledge management

supporting CS growth

• Work with Children’s Services Assistant Director to develop new services in

Barnardo's priority growth areas and support implementation and roll out

of successful bids

Key Activities:

• Lead/Project Manage the implementation and delivery of bid strategies

leading to successful bids

• Manage tenders using agreed Business Development tools and processes,

including Business Case Evaluation, pipeline reporting, project planning, and

risk assessment following sign off procedures

• Maintain internal relationships with key internal stakeholders, including

Regional/National Director, Head Office Children’s Services and Business

Development Unit, Business Development colleagues based in other Regions

and Nations, Assistant Director Children’s Services, Assistant Director Finance

and Resources, Assistant Director People, Assistant Director Property and

Facilities Management, Regional Office teams, working with these colleagues

in operations and support services to create the ‘bid team’ that ensures bid

success and appropriate risk management

Business Development Manager Grade: B

Page 2 of 5 Job Evaluation Reference: 2013-009 GEN

• Provide direct project management of tenders and bid writing support,

managing own projects and providing line management and supervision to

more junior staff members

• Lead on high value, high risk, high priority tenders for both new and existing

services/projects; manage the quality control on tender submissions,

proposals, bids, presentations, ensuring bid deadlines are met and feedback

sought on successful/unsuccessful proposals, implementing feedback to

improve future strategy

• Responsible for the safe custody of personal information that may be received

through tender documents (i.e. TUPE) and supervision of how this information

is used within Barnardo's. Also responsible for custody of information that is

sensitive to the commercial interests of Barnardo's

• Represent Barnardo's at internal and external meetings/events, including bid

presentations, negotiations and competitive dialogue.

• Use and embed updated project management methodologies and assist with

the roll out of new processes and project management tools

• Identify risks to project plans and implement actions in partnership with

internal stakeholders to mitigate risks and overcome challenges

• Maintain good relationships with existing clients/commissioners and develop

relationships with new clients and key stakeholders up to senior management

level in order to generate business opportunities and market Barnardo's

products and services

• Support negotiations with external clients and partners at middle and senior

management level and ensure that appropriate legal agreements are in place

• Capture and maintain knowledge and understanding of current markets

developments, policy changes and competitor activity in Children’s Services;

look for ways to use this knowledge to innovate in service delivery and

provide challenge to existing ways of working

• Assist in the process of promoting Barnardo's as the top provide and market

leader in Children’s Services

Such other duties as may be required to fulfil the objectives of the role

This Job Description and Person Specification reflect the duties of the post as

they exist at this time and may be subject to changed based on the needs of the

Department Programme. The post-holder may be required to undertake other

duties commensurate with the salary and competence requirements of this post

from time to time as required

 The role

We’re seeking a Volunteering and Participation Coordinator to join our fantastic Volunteering and Participation team!

As our organisation grows we want to ensure we are consistently providing a great experience for volunteers and lived experience participants, right through from recruitment and onboarding, to providing support and enabling them to be ambassadors for the charity once they move on.

We have brought the areas of volunteering and participation of people with lived experience in our work, together in this role and team. We see these areas as having some points of distinctions, and also that many of the approaches and policies underpinning them are the same. We want to prioritise the same enabling and impactful approach, which values diversity, in both. 

PCUK has made a commitment to diversifying and building the participation of people with lived experience across all levels of our work. We already do lots of great things, but we are committed to doing more and to ensuring that people with lived experience are regularly involved from the start in shaping projects and working alongside staff with learnt experience and in meaningful ways.

We are a new team and you will work closely with the Volunteering and Participation Manager to introduce new processes and resources, and the People and Culture Administrator who handles volunteer and participation enquiries. This is an exciting time to join, with lots of opportunity to grow the diversity of the volunteers and participants involved, as well as the range of opportunities they are involved with.  You will recruit and onboard volunteers and participants directly and create new ways to keep them engaged and updated with the charities work and further opportunities. As well as work with colleagues across different teams to develop new roles and opportunities for volunteers and participants.

We particularly welcome applications from candidates who consider themselves to be from backgrounds which are under-represented in the charity sector.

This is a part time role (17.5 hours per week) which can be worked across 3 or 4 days, working from home and from our office in central London. There will be the opportunity to discuss working hours and hybrid working at interview and we can be flexible according to your preferences, as long as the needs of the role are met.

About You 

We are looking for someone who

• Is passionate about making a difference for volunteers and those affected by Pancreatic Cancer who want to participate in our work and supporting them to have a positive experience   
• Has experience of either developing and/or supporting volunteering or participation programmes and is keen to develop their knowledge in the area (volunteering or participation) they have less experience in.
• Is excited by the opportunity to find new ways to engage different people with our volunteering and participation opportunities and to welcome and support them in an inclusive way.

If this sounds like you – we’d love to hear from you!

About Working for Us 

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

  About Us  

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values: 

• Courageous
• Collaborative
• Compassionate

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At PCUK our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and  background can think of no better way to do this than by ensuring that this role fully represents our intent therefore we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. 

How to apply 

• You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with us.
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Interviews will take place on 23rd and 24th July at our office. If you are unable to attend an in-person interview, arrangements can be made for a video call.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

As an Employment Coach with our Employcare Project you will be supporting unpaid carers living in Manchester; providing support and coaching in order for them to re-enter paid employment or voluntary roles.  The successful candidates will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training.  You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations.

This role is subject to a Basic DBS check.

For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.

We are recruiting for 1 full-time equivalent role, but are open to a mixture of part time hours, so please put in your application how many hours you are interested in.

In your application, please outline how you meet the ‘Essential Criteria’ for this role. This is outlined in the ‘Person Specification’. If you don’t meet all the criteria, don’t worry, we still welcome your application and you can always get in touch with us for a formal chat if you have any questions.‘Desirable criteria’ are things that would help you in this role but are not essential. If you don’t meet these criteria, please still apply. You can use examples from your personal life as well as your professional experiences when completing the application.

Applications for this role close at 5pm on Tuesday 23rd July, with interviews scheduled for the W/C 29th July. However, we will review shortlist applications as they are sent in and so we may close this vacancy early if successful candidates are appointed, so please apply as soon as possible.

Why work with us?

At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse.  Our teams are passionate about working together to support and empower individuals and their communities.  You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings. 

All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform.  Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.

Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.

Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award.  For a full list of our awards and accreditations, please visit our website. 

How to apply

Applications should be made via the attached Application Form and submitted via email.  Full details can be found on our website.

Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact. 

Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.

As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. Our Legal Access Department in the UK, provides access to critical legal representation for people seeking asylum and, more than this, supports people through the hostility and difficulty of claiming asylum.

In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in appalling and dangerous conditions. 

All of Care4Calais’ operations are supported by a small, dedicated team of staff who supervise large volunteer teams to provide much needed support to communities seeking asylum and on the move in the UK and France. 

About the role: 

Care4Calais are recruiting two Operations Coordinators to support their French operations. 

The aim of the Operations Coordinator role is to support the Care4Calais’ French operations to continue to deliver vital humanitarian NFI (non food item) distributions and essential services. We distribute 6 days a week and provide daily services which include  phone charging sessions, access to hairdressing, bike repair and sewing equipment, activities such as games and language lessons as well as information sharing and refreshments to communities living in northern France. Whilst this is a challenging position you will be given a thorough induction and work alongside experienced team members. 

The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, strong team player and excels working within a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.

You will be expected to demonstrate excellent judgement, initiative, integrity and strong interpersonal skills, and the ability to communicate to a diverse group of people. You will be part of Care4Calais’ core team in France and will report directly to the Head of Field Operations in France. 

This is a fantastic opportunity to join a highly-committed team of game changers dedicated to improving the lives of refugees.

Your responsibilities will include: 

• Providing core operations support for Care4Calais’ operations in northern France 

• Supporting a team of logistics and purchasing specialists to manage new and second hand clothing stock and feed into operational planning for field activities.

• Managing and delivering Care4Calais’ NFI aid distributions and service provision with people on the move at the French/British border

• Managing and supporting teams of up to 40 volunteers each day to provide daily services in Calais and Dunkirk. Including leading daily briefings and health and safety training. 

• Supporting the smooth running of a warehouse and donation storage facility. 

• Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations. 

• Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.

 Essential Skills and Experience: 

• 1 - 2 years experience working in an humanitarian context, for a human rights organisation or with people from refugee and asylum seeking backgrounds;

• Professional or voluntary experience of working on projects concerning risk management, health and safety, safeguarding and compliance. 

• Self-motivated and used to managing multiple priorities to meet deadlines;

• Able to build positive relationships with a range of stakeholders including those from displaced communities;

• Good decision-making and negotiation skills;

• Excellent verbal and written communication skills;

• Experience working with displaced people or communities on the move, ideally with NFI distribution experience

• Experience leading and managing volunteer teams from varied backgrounds 

• Experience managing warehouse or storage spaces and/or complex logistical and purchasing projects. 

• Excellent written and spoken proficiency in English and at least a B2 level of French proficiency. 

• Strong digital literacy, including ability to work on Google Workspace and Office 365;

• Full clean driving licence and experience or willingness to drive vans

Desirable Skills and Experience:

• Experience working with teams from different cultural backgrounds;

• Baccalauréat, A Level or equivalent academic qualification

• Experience delivering mass distributions of NFI or other aid items in an humanitarian context. 

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.

The successful applicant will be provided with the induction and training needed for them to succeed in the role. 

Applying for the role: 

Care4Calais is recruiting for two Operations Coordinators, please see details below for how to apply for this role. 

Please submit a cover letter explaining why you are suitable for this role and how your previous experience meets the role requirements, alongside a CV in English. Please note we will only accept applications that are accompanied by a cover letter. 

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration system. If you have first hand experience applying for asylum in any country, please let us know in your application. We do however respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so. 

We also recognise that experience comes from more than just employment history and encourage anyone who meets most of the essential criteria for this role to apply even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us using the details in the Job Pack to set up an informal chat with our staff in Calais. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant to the role. 

If you have any questions about this or need additional support with the application process for any reason, please contact us through the details provided in the Job Pack.

Please note, applicants must be France-based or be willing to relocate. Care4Calais is unable to sponsor two working visas to France, we are therefore looking for at least one candidate who would have the right to work in the EU or France. 

Closing date: Applications will close at 23:30 on 06 July 2024. 

We will be reviewing applications as they arrive and reserve the right to close the posting before the closing date. 

Official Job Title: Early Literacy Interventionist 

Are you looking for a new challenge? Are you keen to work with children to support and develop their phonics and reading skills? 

40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Chapter One is a fast-growing charity, with a vision of a world in which all children have the literacy skills they need to thrive. We work to ensure that all children have 1:1 reading support at the time they need it most.

Our Early Literacy Intervention (ELI) programme (based on a model that serves 20,000 children successfully in the USA) provides daily, 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool, a trained Early Literacy Interventionist works individually with target children. 

We are seeking a part-time Early Literacy Interventionist (ELI), based at Galleywall Primary School in Southwark, South London. This ELI role, reporting to the Schools Development Manager, is a great opportunity for someone who wants to develop and grow their knowledge of phonics and/or their teaching skill set. It is ideal for someone with previous school experience who is looking for a new and exciting challenge.

For your caseload of target children, you will conduct an initial baseline assessment and then deliver differentiated, 1:1, targeted, 7 minute phonics sessions to pupils using a systematic, synthetic approach. Although you are employed by Chapter One, you will work closely with the school team to understand the progression of the school’s phonics teaching; establish tailored plans for each child and feedback on pupil progress. Using your knowledge and insight, you will also collaborate with colleagues at Chapter One to further improve the ELI model, the online tool and programme delivery.

Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. 

Chapter One is committed to safeguarding children and young people.   All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are from Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

This will play a key role in carrying out a range of general health & safety room checks, cleaning, building maintenance and caretaking tasks. The role will report to and support the Facilities Manager in the delivery of planned, reactive maintenance and cleaning tasks.

The role will ensure a safe, clean and welcoming environment for residents, employees and visitors by providing a repairing, maintenance cleaning service in order to keep the various buildings and grounds to the highest standard, whilst minimising the need for external contractors.

RESPONSIBILITIES & ACCOUNTABILITIES

• To support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.).
• Support Customer Services with planned room health & safety checks
• Support the delivery of first line response to reactive maintenance, cleaning and repairs.
• Minor building fabric spot cleaning, repairs, decorating tasks and plumbing repairs.
• Check of plant rooms and boilers for leaks and general condition
• Ensure equipment is well maintained, adequately stored and meets all safety requirements
• Ensure that all portable electrical appliances are tested as required
• Use a range of common hand and power tools to carry out your job as required
• Assist with inspection of the condition of the grounds, building and facilities
• General janitorial duties as requested.
• Ad-hoc porterage duties (moves and changes, furniture management and etc.).
• Maintain accurate digital documentation.
• Provide excellent customer service to residents, ensuring they are made aware of work order progress in a timely manner.
• Proactively walking the Communal Areas and all floors, reporting and following up on any health & safety, maintenance or cleaning issues
• Ensure the organisation’s Health and Safety procedures regarding Safety at Work are consistently implemented and followed.
• Contribute to Risk Assessment activities and implement appropriate actions.
• Monitor and liaise with Sub-Contractors ensuring good Health and Safety Practices are being carried out and quality of work is of high standard.
• Clear snow and grit paths during bad weather periods.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• Monitor and action tasks listed on in-house systems, in a timely manner, ensuring the key performance indicator requirements are in place.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

Experience

• Experience of risk assessment or a health & safety qualification
• Experience of building cleaning and maintenance, handyperson or caretaking duties.

Qualifications

• Building trade or health & safety/facilities management qualification

Skills & knowledge

• Good understanding of health and safety requirements within a building environment
• Good communication skills
• Good IT and systems skills

Abilities

• Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries
• Ability to manage own work load effectively and under pressure
• Ability to accurately input information on a database or information systems

Personal qualities

• Confidence to challenge where necessary in relation to property / security matters
• Diplomatic and tactful
• Patient and tolerant
• Self-motivated and enthusiastic
• Honesty, reliability and punctuality
• Good interpersonal skills

Desirable criteria

• Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Are you results-driven with a proven track record of supporting innovative and engaging fundraising products? Would you like to make a significant impact to the lives of millions of people affected by heart and circulatory disease?

If so, you could be the Product Executive we are looking for!

As a Product Executive, you’ll work closely with the Product Delivery team to develop and deliver compelling, customer-centric virtual fundraising products. These include month long virtual challenges such as Walk 10,000 Steps a Day and Dechox. You’ll also work with the team to investigate and develop future virtual fundraising innovation opportunities.

Innovation and product development will be at the heart of everything you do. With a newly refreshed strategy set up to develop and deliver a sustainable and varied portfolio of mass participation and virtual events, your role will be critical in helping us generate net income to power our research and help save lives. 

You’ll work closely with members of the Product Delivery Team and other expert functions across the organisation, ensuring that all activity is successfully planned, delivered and managed, and all financial and non-financial targets are met. As an end-to-end guardian of the products and propositions in our portfolio, you’ll facilitate an excellent customer journey from start to finish.

Working arrangements 

Please note, this is a fixed term contract until August 2025, covering family leave.

Start date: As soon as possible.

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

About you 

As our ideal candidate, you will:

• Utilise excellent communication, organisation and analytical skills to contribute experience, energy and passion to product development and delivery, driving engagement and fundraising to meet ambitious targets
• Apply a solid understanding of marketing techniques and fundraising principles to effectively contribute to a diverse product portfolio
• Demonstrate a proficiency in leveraging customer, market and financial data to inform decision making
• Collaborate effectively with cross-organisational and external teams to ensure a seamless execution of products
• Have your “finger on the pulse” when it comes to any new technologies and emerging trends in mass participation and virtual fundraising, remaining proactive and innovative in your approach 

If you’re ready to make your mark on one of the UK’s largest health charities and improve the lives of people with heart and circulatory conditions, apply now!

Harris Hill are pleased to be working with a London Hospital Charity to recruit a Philanthropy Officer to join their Philanthropy & Campaigns team. As Philanthropy Officer you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.

The Charity generated £4.5 million through donations in 2023/2024, and are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the hospital site. They take pride in being supporter focused and agile, to deliver impact for patients and staff across their hospitals.

As Philanthropy officer will play an important role in helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.

Your key responsibilities will include;

• To be the main point of contact for donors giving between £1,000 and £10,000 to the charity each year, building relationships through phone calls, emails, letters, and in person interactions.
• To support the development and delivery of engaging events, and bespoke communications for mid-level donors.
• To work closely with the philanthropy manager, supporting with the administration and day-to-day delivery of a new programme for the charity’s closest, and most engaged, donors.
• To draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.

• To work closely with the individual giving officer to steward those who enquire about, or pledge to leave, gifts to the charity in their will

This position would ideally suit a candidate who has experience of;

• Working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.
• Creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.
• Fundraising or engaging with the not-for-profit sector, whether professionally or through volunteering, involvement with community projects, or managing a personal fundraising page.
• Experience of developing longer term relationships with supporters, clients, or equivalent audiences.

In addition to a generous annual leave allowance and pension contributions, other benefits include

• Flexible working policy
• Savings on purchases with the Blue Light Card
• Subsidised gym, pool and classes
• Secure bicycle parking and shower facilities at our Hampstead site
• Fortnightly guided meditation
• Free massage therapy from our complementary therapy team

For more information about this position and next steps please apply here now.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you a dynamic relationship builder with a passion for making a real impact? Join us as a Partnerships Fundraiser and be part of the team at a leading children's charity.

Salary: £28,337 - £31,485 (depending on experience) plus £3,366 London weighting if applicable
Location: London (hybrid working - minimum one day per week in the London office)
Contract Type: 13-month fixed-term maternity cover

Your Role as a Partnerships Fundraiser

As a Partnerships Fundraiser, you will be at the heart of our mission, working directly with two of our volunteer fundraising boards. These boards are comprised of influential, high-profile individuals who leverage their networks to secure significant funding. You will manage and develop key relationships, ensuring maximum income generation through corporate partnerships, major gifts, and collaborative events.

Key Responsibilities:

• Collaborate with board members to secure new supporters and corporate partnership opportunities
• Manage a portfolio of high-value donors, providing excellent stewardship to maximise long-term income
• Work with Senior Partnerships Managers to identify and secure new fundraising partnerships
• Coordinate with various teams within the organisation to enhance fundraising efforts

What We're Looking For:

• Exceptional relationship management skills with the ability to engage and inspire high-value supporters
• Strong project management abilities, including meticulous planning and attention to detail
• Commercial acumen to identify mutually beneficial opportunities
• Excellent written and verbal communication skills
• Self-motivated, proactive, and highly organised

What's Unique About This Role?

You'll be joining a unique team that has achieved notable successes with partnerships including Chanel, Legal and General, and Jo Malone London. You'll have the opportunity to work on innovative projects such as exclusive movie preview clubs and industry sports days, making a significant impact in the fundraising landscape.

Why Work With Us?

• Engage with passionate C-suite executives and influential supporters
• Gain comprehensive fundraising experience across diverse sectors
• Enjoy a supportive and collaborative team culture with opportunities for personal and professional growth

Ready to Make a Difference?

Join us as a Partnerships Fundraiser and be part of a team that cares deeply about the cause and each other. Apply now, to discover how you can contribute to meaningful change and support millions of young lives. Your journey to make a difference starts here.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.