Advice Team Leader Jobs

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This role will play a critical role in delivering and developing our UK wide Advice and Support service, ensuring it works seamlessly with our outsourced Helpline and delivers real impact for older people in or facing financial hardship. You will also work closely with the Director to inform the future design and delivery of these services. 

You should have experience of leading and managing a similar high volume, multi-channel remote service with demonstratable success in identifying and implementing service improvements. 

You will have a deep understanding of issues affecting older people in financial hardship in the UK and an understanding of how Advice and Support interventions can improve lives.

This role could either be contracted to our London office, or homebased. Regular travel to our London office will be required, regularly if homebased, and a minimum of once a week if contracted to the London office. The ability to travel across the UK, including to Scotland, is also required. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.

Salary (pro-rata if part-time):

Hybrid working in London (minimum one day per week in the office): £65,678 per annum

Homebased (with regular travel to London): £59,115 per annum

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.   

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend minimum one day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS will be required for this role.

Closing Date: Sunday 12 January 2025, 11:59pm

We are looking for a kind and empathetic woman who believes in equality, diversity, and inclusion, is an expert in her area of knowledge and wants to make a positive difference and improve the lives of the women and children we support.

You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children

About us:

 Aylesbury Women’s Aid has over 30 years’ experience in providing support for women, children and young people who are, or have been, affected by domestic abuse.

We work from a feminist perspective and are committed to the principle of self-help.

We provide free information, emotional support, and access to safe temporary accommodation to enable women and children to determine their own futures free from abuse and violence.

Our Mission is to be available for the benefit of all women and their children who are experiencing physical, mental or sexual abuse in their relationships and to offer support, information, advice, access to temporary accommodation and aftercare.

Citizens Advice New Forest is seeking an Advice Operations Manager to lead our dedicated team of staff and volunteers in delivering exceptional, high-quality advice services to our community. This is a pivotal role, working closely with the Chief Executive to oversee the daily running and development of our advice operation, including face-to-face support for our most vulnerable clients to meet evolving community needs.

We are looking for someone with:

• Proven leadership skills and the ability to inspire and support a diverse team.
• Strong operational management experience, ideally in advice services or a similar environment.
• A good understanding of welfare benefits, housing, employment, and debt advice.
• A commitment to equality, diversity, and inclusion in all aspects of their work.
• Excellent communication and collaboration skills to work effectively with stakeholders across the district.

Whether you’re experienced in advice services or have transferable skills from another sector, we’d love to hear from you. We welcome candidates who are proactive, adaptable, and passionate about making a difference, with the opportunity to grow professionally within our supportive and flexible workplace.

Key responsibilities include:

• Ensuring the smooth and high-quality delivery of our Generalist Advice Service.
• Overseeing staff and volunteer recruitment, training and performance.
• Managing compliance with legal and regulatory requirements, including safeguarding and quality assurance.
• Supporting advocacy efforts to address issues affecting our clients at local and national levels.

Citizens Advice New Forest is committed to equity, diversity, and inclusion and actively encourages applications from people underrepresented in our organization and sector, including people of colour, LGBTQ+ people, and disabled people.

To Apply:

Please send your CV and a cover letter (no more than 500 words).

Closing Date: Monday 6th January 2025,  but applications will be reviewed on a rolling basis.

Join us and help make a difference in our community. Together, we can solve problems, advocate for change, and create a better future for everyone.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. 

24/7 service – Team Leader will mostly work from Monday to Friday, with occasional weekend work (Typically once per month)

Our Sidmouth services provide housing-related support for people with high support needs. The purpose of the service is to enable people placed out of area to return to Devon. The service aims to support people in gaining the skills they need to live independently.

As a Team Leader your Key Duties and Responsibilities will be:

Work Allocation and Monitoring: Assign tasks and responsibilities within the team. Ensure that team members are meeting service objectives, while also planning and prioritising key tasks.

Resource Management: Ensure adequate staffing levels to meet service outcomes.

Role Modelling and Practice Guidance: Lead by example, demonstrating professional values and behaviours. Provide expertise and guidance to the team on issues related to best practices.

Team Support and Development: Coach and mentor team members through individual and group supervision. Support team members' professional development within budgetary constraints.

Recruitment and Induction: Assist with hiring new staff and volunteers. Lead their induction and onboarding into the service.

Communication and Information Sharing: Ensure team members are informed about organisational updates and service developments.

Quality Improvement: Work collaboratively with the team to improve service quality and seek innovative approaches.

Administrative Responsibilities: Oversee administrative tasks, data collection, and reporting requirements. Ensure the quality and accuracy of data and information (RIS/RIVO systems, if applicable).

Essential Skills and Experience Required:

This role demands strong leadership skills, particularly in managing a team within a care or mental health context. It requires a blend of practical experience, a deep understanding of recovery, and an ability to maintain high standards of care and service delivery.

• Experience in Mental Health or Social Care: Direct experience supporting individuals with mental health issues or working in a social care environment in a paid or voluntary role.
• Recovery Principles: A solid understanding of recovery principles and integrating them into daily practice.
• Assessment and Planning: Proficient in assessing individual needs and risks. Able to create, implement, and review personalised support and risk management plans.

Caring for our people. 

We offer a wide range of support. Some of our benefits include: 

• PULSE – our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. 
• Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have an employee Assistance Programme with access to appointments. 
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. 
• Planning for the future: We have a contributory pension scheme. 
• Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. 
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. 

Who are we? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.” 

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us. 

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We are looking for a kind and empathetic women who believes in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

You will manage a team delivering front line services from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

About us:

Aylesbury Women’s Aid has over 30 years’ experience in providing support for women, children and young people who are, or have been, affected by domestic abuse.

We work from a feminist perspective and are committed to the principle of self-help.

We provide free information, emotional support, and access to safe temporary accommodation to enable women and children to determine their own futures free from abuse and violence.

Our Mission is to be available for the benefit of all women and their children who are experiencing physical, mental or sexual abuse in their relationships and to offer support, information, advice, access to temporary accommodation and aftercare.

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.

Welfare Benefits Advisor

Salary: £35,000

Full Time (35 hours per week)

We will consider candidates on reduced hours (minimum of 21 hours per week)

This role requires a minimum number of days to be worked onsite which will be dependant on the number of hours worked per week.

Benefits of working for Wandsworth Carers’ Centre:

• Friendly team and working environment
• Annual leave starts at 26 days increasing to 31 days plus bank holidays 
• Contributory company pension,
• Ongoing training and development opportunities 
• Employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy team provide welfare benefit advice & guidance to those who need it most.

As the successful candidate, you'll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load.

You will manage your own caseload while also providing mentoring and support to one trainee advisor. 

Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.

Key Responsibilities Include:

• Providing advice & advocacy on welfare benefits and housing. 
• Managing your own case load
• Offering guidance and support to colleagues 
• Maintaining accurate case records, adhering to AQS standards. 

Essential Requirements:

• Experience of providing benefits advice, guidance and support
• Experience of managing a case load
• Experience of representing clients with external bodies / organisations
• Experience of supporting with benefit appeals through to tribunal stage.
• Knowledge of or ability to understand and use relevant legislation.
• Ability to work across the borough and provide home visits

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of STEM leaders. We believe that family income should not be a barrier to the pursuit of excellence, so our programmes focus on supporting students from low socioeconomic backgrounds. 

As the Foundation starts supporting its third cohort of Scholars, we need an organised and proactive individual to take on the administrative work needed to support our growth. You will work closely with the Head of Strategy and Operations on a day-to-day basis to ensure the Foundation’s operational functions run smoothly. Your role will include minuting meetings, diary management, booking travel and accommodation for the team, applicants and Scholars, and overseeing expenses claims for applicants and Scholars. You will work collaboratively with the wider team in support of our recruitment campaigns, assessment centres and events, and play a key role in our work to ensure family income is not a barrier to postgraduate study. You will also liaise closely with Purposeful Ventures in relation to HR admin, IT support, and office logistics.

We are on the lookout for a dynamic and committed individual to take on the role of Community Hub Leader, driving the creation of impactful and lasting relationships between our schools and their communities. This exciting opportunity allows you to be a pivotal force in the development and success of a vital community initiative. If you're ready to make a significant difference and shape the future of our communities, we want to hear from you.

Job Title: Community Hub Leader

Location: Ellis Guilford School, Nottingham

Salary: £33,366 - £37,938

Start Date: ASAP

Contract Type: Contract until December 2026 with a view to a Permanent Contract 

Working Pattern: Full time, 37 hours

Development of Community Hubs:  

Developing Community Hubs closely associated with our schools is the next strategic step for Creative Education Trust. We believe these Hubs will sharpen our efforts and have a profound impact on overcoming the barriers to learning faced by many of our children. By fostering a deeper connection within the community, we aim to address the holistic needs of our students and create an environment where educational success is supported by both the school and the community. Our goal is to facilitate deep, meaningful partnerships between the school and the community it serves, ensuring that barriers to learning, particularly those related to academic attainment, behaviour, and attendance, are effectively addressed and overcome.

About You:

As the Community Hub Leader, you will be the catalyst that kickstarts and enables the Hub to evolve, develop and grow. We are looking for a Hub Leader who can facilitate the development of activities and be the driving force behind the creation of a thriving and supportive community. You'll work hand-in-hand with school staff, parents, students, and variety of agencies, charities and civil society organisations to break down barriers to learning, ensuring every student can succeed academically and behaviourally by maintaining exceptional level of attendance.

We’re on the lookout for a dynamic individual with experience in:

· Direct engagement with parents, carers and young people, understanding what interventions are required for them to reach their potential.

· Leading innovative, community-focused programmes and activities that make a real difference.

· Building and nurturing impactful partnerships with businesses, local government agencies, charities and civil society organisations, and the wider community to create lasting change.

· Being able to create a safe and supportive environment that will allow the Hub to flourish and gain the confidence of families and the local community.

Are you ready to take on this exciting challenge and make a profound impact? Join us and be a catalyst for positive transformation!

Requirements:

To apply for the Community Hub Leader opportunity, you must:

· Hold GCSE (or equivalent) in Maths and English.

· Have strong organisational and leadership abilities.

· Have excellent verbal and written communication skills.

 About Creative Education Trust: 

Creative Education Trust was established in 2010 to work in England’s post-industrial and coastal towns and cities. We are now a network of 17 schools educating 14,500 children and young people. 

We have chosen to work with schools in challenging circumstances. We have successfully transformed schools previously deemed to be inadequate into good ones in order that all our students can have the best start in life. We are committed to providing educational opportunity for children of all abilities and to building cultural capital through a wide range of co-curricular activities. Curricular innovation through our Knowledge Connected programmes promotes creative, integrated and pro-active thinking so that our students are equipped for the challenges of the 21st century. 

Creative Education Trust Benefits & Continual Professional Development:

Creative Education Trust is committed to your learning and development, which is a continuous process that starts with your induction. The opportunities include a wide range of subjects from middle leadership and DSL training to autism awareness. We run annual conferences including Safeguarding and Learning and Teaching and have regular network meetings across the Trust.

We have a wide range of benefits that you are more than welcome to explore further in our Staff Benefits brochure attached. 

Next Steps: 

We welcome informal conversations to discuss the role and purpose in more depth. Please do not hesitate to get in contact with our Head of Recruitment, Sarah Catchpole

We look forward to receiving your completed application form.

Application Closing Date: Friday 10th January 2025

Essential Information:

Creative Education Trust (CET) is committed to Safeguarding and promoting the welfare of our children and young people by keeping them safe, we expect all our colleagues to share in this responsibility. 

All shortlisted candidates are subject to online checks prior to interview. 

The CET Recruitment Policy follows the guidance set out by Keeping Children Safe in Education, where all offers of employment are subject to an Enhanced DBS Check, References and where appropriate a Prohibition from teaching search. 

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

CET is committed to developing, maintaining, and supporting an inclusive culture and environment for the benefit of its employees and the communities it serves.

We’re excited to recruit for this role at Herts SU, giving the successful candidate the chance to shape the future of Academic Communities at the University of Hertfordshire.

You’ll be at the heart of an innovative approach, working closely with students, staff, and colleagues to recruit, train, and empower our Academic Communities to thrive.

This role is all about making an impact — from creating exciting development opportunities to celebrating the hard work of our incredible Student Leaders (Academic Societies, Student Reps, School Community Organisers). No two days will be the same, so if you thrive in a fast-paced, dynamic environment, this is the perfect opportunity for you.

You’ll also take the lead in organising Student Council meetings, helping Elected Officers deliver impactful updates and ensuring our student voice is heard loud and clear.

We are on the lookout for a dynamic and committed individual to take on the role of Community Hub Leader based out of Bulwell Academy, driving the creation of impactful and lasting relationships between our schools and their communities. This exciting opportunity allows you to be a pivotal force in the development and success of a vital community initiative. If you're ready to make a significant difference and shape the future of our communities, we want to hear from you.

Job Title: Community Hub Leader

Location: Bulwell Academy

Salary: Pay Scale 23 – 28 (£33,366 - £37,938)

Start Date: ASAP

Contract Type: Fixed Term initially until December 2026, with a view to a Permanent Contract.

Working Pattern: Full-Time, 37 hours per week 

Development of Community Hubs:

Developing Community Hubs closely associated with our schools is the next strategic step for Creative Education Trust. We believe these Hubs will sharpen our efforts and have a profound impact on overcoming the barriers to learning faced by many of our children. By fostering a deeper connection within the community and building relationships with other agencies, civil society organisations and businesses, we aim to address the holistic needs of our students and create an environment where educational success is supported by both the school and the community. Our goal is to facilitate deep, meaningful partnerships between the school and the community it serves, ensuring that barriers to learning, particularly those related to academic attainment, behaviour, and attendance, are addressed effectively, and overcome.

About You:

As the Community Hub Leader, you will be the catalyst that kickstarts and enables the Nottingham Hub to evolve, develop and grow. We are looking for a Hub Leader who can plan and facilitate the development of activities and relationships, as well as be the driving force behind the creation of a thriving and supportive community. You'll work closely with school staff, parents, students, and variety of agencies, charities and civil society organisations to break down barriers to learning, ensuring every student can succeed academically and behaviourally by maintaining exceptional levels of attendance.

We’re on the lookout for a dynamic individual with experience in:

· Direct engagement with parents, carers and young people, understanding what interventions are required for them to reach their potential.

· Leading innovative, community-focused programmes and activities that make a real difference.

· Building and nurturing impactful partnerships with other agencies, charities, civil society organisations and businesses, as well as with the wider community, to create lasting change.

· Creating a safe and supportive environment that will allow the Hub to flourish and gain the confidence of families and the local community.

Are you ready to take on this exciting challenge and make a profound impact? Join us and be a catalyst for positive transformation.

Requirements:

To apply for the Nottingham Community Hub Leader opportunity, you must:

· Hold GCSE (or equivalent) in Maths and English.

· Have strong organisational and leadership abilities.

· Have excellent verbal and written communication skills.

 About Creative Education Trust: 

Creative Education Trust was established in 2010 to work in England’s post-industrial and coastal towns and cities. We are now a network of 17 schools educating 14,500 children and young people. 

We have chosen to work with schools in challenging circumstances. We have successfully transformed schools previously deemed to be inadequate into good ones in order that all our students can have the best start in life. We are committed to providing educational opportunity for children of all abilities and to building cultural capital through a wide range of co-curricular activities. Curricular innovation through our Knowledge Connected programmes promotes creative, integrated and pro-active thinking so that our students are equipped for the challenges of the 21st century. 

Creative Education Trust Benefits & Continual Professional Development:

Creative Education Trust is committed to your learning and development, which is a continuous process that starts with your induction. The opportunities include a wide range of subjects from middle leadership and DSL training to autism awareness. We run annual conferences including Safeguarding and Learning and Teaching and have regular network meetings across the Trust.

We have a wide range of benefits that you are more than welcome to explore further in our Staff Benefits brochure attached. 

Next Steps: 

We welcome informal conversations to discuss the role and purpose in more depth. Please do not hesitate to get in contact with our Head of Recruitment, Sarah Catchpole

We look forward to receiving your completed application form.

Application Closing Date: Friday 10th January 2024

Interview Date:  Week Commencing – Monday 13th January 2025 or Monday 20th January 2025

Essential Information:

Creative Education Trust (CET) is committed to Safeguarding and promoting the welfare of our children and young people by keeping them safe, we expect all our colleagues to share in this responsibility. 

All shortlisted candidates are subject to online checks prior to interview. 

The CET Recruitment Policy follows the guidance set out by Keeping Children Safe in Education, where all offers of employment are subject to an Enhanced DBS Check, References and where appropriate a Prohibition from teaching search. 

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

CET is committed to developing, maintaining, and supporting an inclusive culture and environment for the benefit of its employees and the communities it serves.

The Technical Team Internship is an exciting 6-month role within the UK Technical Team, with the
possibility of extension.

Internship projects will include working with leads in Uganda, Zambia, Ghana and the UK to support PEAS
to grow its impact. This will involve developing content for strategic education projects supporting the
design of new education programmes that ensure PEAS students receive the highest quality education.
Additionally, the intern will get involved with project monitoring and evaluation, aiding PEAS in
approaches to ensure ongoing learning is generated in relation to the education programmes.

The successful candidate will need to be a quick learner, highly organised, and adept at working flexibly to
support evolving team and organizational needs. Strong written and verbal communication are essential,
as well as enthusiasm for working with multi-national teams.

PEAS Technical Team interns are given the opportunity to take on a lot of responsibility working at the
heart of an award-winning education organisation. PEAS interns have gone on to a variety of exciting
careers, working at the Behavioural Insights Team, the National Foundation for Education Research
(NFER) and becoming permanent members of the PEAS team.

The Technical Team's work includes;

• Supports education leads in Uganda, Zambia and Ghana to design and implement high impact education programmes within our school networks.
• Provides technical education and monitoring and evaluation advice and support to our country programmes in Uganda, Zambia and Ghana.
• Designs and runs internal and external research projects to make sure we are learning as much as possible about how best to improve the quality of education in our schools
• Supports collaborative partnerships with the Ugandan, Zambian and Ghanaian governments and other organisations to impact as many young people as possible.
• Proactively shares our evidence and know-how with our partners and the international education community.

To find out more, view the candidate pack attached below and follow the steps to our application form.

We are on the lookout for a dynamic and committed individual to take on the role of Community Hub Leader based out of our Great Yarmouth schools, driving the creation of impactful and lasting relationships between our schools and their communities. This exciting opportunity allows you to be a pivotal force in the development and success of a vital community initiative. If you're ready to make a significant difference and shape the future of our communities, we want to hear from you.

Job Title: Community Hub Leader

Location: Based out of our Great Yarmouth schools

Salary: Pay Scale 23 – 28 (£33,366 - £37,938)

Start Date: ASAP

Contract Type: Fixed Term initially until December 2026, with a view to a Permanent Contract.

Working Pattern: Full-Time, 37 hours per week 

Development of Community Hubs:  

Developing Community Hubs closely associated with our schools is the next strategic step for Creative Education Trust. We believe these Hubs will sharpen our efforts and have a profound impact on overcoming the barriers to learning faced by many of our children. By fostering a deeper connection within the community and building relationships with other agencies, civil society organisations and businesses, we aim to address the holistic needs of our students and create an environment where educational success is supported by both the school and the community. Our goal is to facilitate deep, meaningful partnerships between the school and the community it serves, ensuring that barriers to learning, particularly those related to academic attainment, behaviour, and attendance, are addressed effectively, and overcome.

About You:

As the Community Hub Leader, you will be the catalyst that kickstarts and enables the Great Yarmouth Hub to evolve, develop and grow. We are looking for a Hub Leader who can plan and facilitate the development of activities and relationships, as well as be the driving force behind the creation of a thriving and supportive community. You'll work closely with school staff, parents, students, and variety of agencies, charities and civil society organisations to break down barriers to learning, ensuring every student can succeed academically and behaviourally by maintaining exceptional levels of attendance.

We’re on the lookout for a dynamic individual with experience in:

· Direct engagement with parents, carers and young people, understanding what interventions are required for them to reach their potential.

· Leading innovative, community-focused programmes and activities that make a real difference.

· Building and nurturing impactful partnerships with other agencies, charities, civil society organisations and businesses, as well as with the wider community, to create lasting change.

· Creating a safe and supportive environment that will allow the Hub to flourish and gain the confidence of families and the local community.

Are you ready to take on this exciting challenge and make a profound impact? Join us and be a catalyst for positive transformation.

Requirements:

To apply for the Great Yarmouth Community Hub Leader opportunity, you must:

· Hold GCSE (or equivalent) in Maths and English.

· Have strong organisational and leadership abilities.

· Have excellent verbal and written communication skills.

About Creative Education Trust: 

Creative Education Trust was established in 2010 to work in England’s post-industrial and coastal towns and cities. We are now a network of 17 schools educating 14,500 children and young people. 

We have chosen to work with schools in challenging circumstances. We have successfully transformed schools previously deemed to be inadequate into good ones in order that all our students can have the best start in life. We are committed to providing educational opportunity for children of all abilities and to building cultural capital through a wide range of co-curricular activities. Curricular innovation through our Knowledge Connected programmes promotes creative, integrated and pro-active thinking so that our students are equipped for the challenges of the 21st century. 

Creative Education Trust Benefits & Continual Professional Development:

Creative Education Trust is committed to your learning and development, which is a continuous process that starts with your induction. The opportunities include a wide range of subjects from middle leadership and DSL training to autism awareness. We run annual conferences including Safeguarding and Learning and Teaching and have regular network meetings across the Trust.

We have a wide range of benefits that you are more than welcome to explore further in our Staff Benefits brochure attached. 

Next Steps: 

We welcome informal conversations to discuss the role and purpose in more depth. Please do not hesitate to get in contact with our Head of Recruitment, Sarah Catchpole. 

We look forward to receiving your completed application form.

Application Closing Date: Friday 10th January 2024

Interview Date:  Week Commencing – Monday 13th January 2025 or Monday 20th January 2025

Essential Information:

Creative Education Trust (CET) is committed to Safeguarding and promoting the welfare of our children and young people by keeping them safe, we expect all our colleagues to share in this responsibility. All shortlisted candidates are subject to online checks prior to interview. The CET Recruitment Policy follows the guidance set out by Keeping Children Safe in Education, where all offers of employment are subject to an Enhanced DBS Check, References and where appropriate a Prohibition from teaching search. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.CET is committed to developing, maintaining, and supporting an inclusive culture and environment for the benefit of its employees and the communities it serves.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.   

This is an exciting time to join the Housing First team, an innovative and supportive team offering open-ended, flexible, and intensive support to people who face multiple disadvantages.  Housing First is an evidenced based model of support that alleviates homeless for people for whom other models of support may not be able to reach.   

Location: Based onsite in Crisis Skylight London, 50-52 Commercial St, E1 6LT, with outreach London-wide  

About the role  

As a Housing First Coach you will deliver high quality person-centred support, using psychologically and trauma informed approaches, in line with Housing First principles. You will take a bold approach to establishing open and trusting relationships with people who have had long histories of homelessness or in temporary/insecure accommodation, enabling them to access and sustain accommodation and empower them to exercise choice and control over their lives. The team is multi-disciplinary – Coaches, Peer Support Worker, Clinical Psychologist – which allows us to collaboratively formulate innovative approaches to support. The team operates across London, providing numerous opportunities to build impactful partnerships and contribute towards systems change.    

About you  

To be successful in this role you will be a self-starter, flexible and have experience of working collaboratively as part of a team and with internal and external partners.  You may have a background in housing/homelessness support, adult safeguarding, drug or alcohol recovery services or mental health and have significant experience of working within a multidisciplinary setting with the ability to create strong professional relationships and creative solutions.  You will have experience of working with people who have faced severe and multiple exclusion and who may have ‘complex needs’; with an understanding of the needs of people who have been homeless for long periods of time. You will be willing and able to provide practical assistance with moving into and maintaining a home – including direct help where necessary with tasks such as shopping, budgeting, cooking, and cleaning.  You will also have a knowledge of Housing First and Housing Led approaches and the ability to work within a psychologically informed approach.   

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.   

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.   

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.   

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.    

As a member of the team, you will have access to a wide range of employee benefits including:   

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.   

• Pension scheme with an employer contribution of 8.5%   

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.    

• Enhanced maternity, paternity, shared parental, and adoption pay.  

• Flexible working around the core hours 10am-4pm   

• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.   

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply  

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.   

Closing date: Sunday 5 January 2025 at 23:55    

Interview date and location: Thursday 16 January 2025 at Crisis Skylight London, 50-52 Commercial Street, E1 6LT     

Can I use Artificial Intelligence (AI) technology for my application?  

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.  

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

   
Registered Charity Numbers: E&W1082947, SC040094  

The Refugee & Migrant Services Caseworker will join the Refugee & Migrant Services Support Team, who work alongside our ESOL team and volunteers to meet clients’ needs as directed by the R&MS Team Leader.  The post is based at our offices in Bedford but will involve some local travel to deliver support and home appointments.  Our team deliver a number of services, including:

• Welcoming and providing holistic integration support to resettled refugee families, empowering them to live independently with less support as time goes on.
•  Providing vulnerable migrants with high quality information and advice, empowering them to make well-informed choices.

MAIN DUTIES AND RESPONSIBILITIES

• Building trust and maintaining positive working relationships with all clients, external agencies and other areas of KAP.
• Systematic recording of all notes and actions related to client support, maintaining up-to-date risk assessments and support plans using our case management system.
• Fulfilling funders’ & commissioners’ reporting requirements; generating statistics, case studies and keeping detailed records.
• Meeting resettled families at the airport and bringing them to their new homes.
• Ensuring clients understand their rights and responsibilities regarding their accommodation, supporting them to fulfil these.
• Supporting clients through advocacy to access; health & wellbeing services, welfare benefits, housing, immigration advice, community events, education, training, volunteering and paid work.
• Assisting resettled families’ children to access education and ensuring appropriate support is in place for them.
• Provide advice and support to resettled families through home appointments in Bedfordshire.
• Provide advice and support to clients both remotely and at in-person meetings

ADDITIONAL DUTIES & RESPONSIBILITIES

• Maintaining working practices that reflect the overall ethos and vision of KAP, including following our policies, procedures and code of conduct. 
• Respecting and supporting the whole KAP staff team, contractors and volunteers.
• Taking responsibility for your own workload and your own personal development.
• To actively participate in supervision sessions (1-2-1s, team meetings and annual reviews).
• Attending and being involved in team meetings, training, prayer / worship times and social activities, as well as all personal development meetings, including supervisions and mentor sessions.
• This role may require working occasional evenings and weekends.

In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of King's Arms Project.