Family Services Senior Officer

Purpose of the role

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.   

Sadly, multiple pregnancies are high risk and part of our work is to support multiple birth families where one or more babies or children have died. This role will involve the day to day running of our Bereavement Service, which supports those families.

Over the past 12 months we have overhauled our bereavement service and developed a new strategy and we are looking for someone who can now implement our new objectives

• To help our families to feel less alone in their grief
• To improve mental well-being by providing coping mechanisms to build emotional strength and resilience when living with grief 

We are looking for a dedicated and compassionate individual who wants to support our bereaved community. We are looking for someone who has an understanding of grief and baby loss and who can provide empathetic support and guidance to families who have lost one or more of their babies.

We are looking for someone who will push forward with our new strategy and to continue to grow and manage our peer- to-peer support service by recruiting volunteers and running an organised and effective volunteer led service.

The ideal candidate will continue to develop our bereavement service and make it as impactful as possible by raising the profile of the service, establishing networks with other charities, growing the microsite and engaging with our bereaved community in a supportive and professional manner.

Location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.

Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.

For the full job description and person specification, please refer to the attachement below.