Jobs

About the role

We are seeking an enthusiastic team administrator to join our small, friendly and relaxed team at SCONUL, the professional association for academic and research libraries. The team currently works one to two days a week from our modern offices close to Euston station and the remainder of the week from home. 

You will be responsible for providing administrative support across all aspects of the organisation’s work, including diary management, the organisation of meetings and supporting the delivery of the SCONUL Access Scheme. It’s a role that provides scope for autonomy and to become involved in the full range of the organisation’s work and to develop a broad set of skills.

We are looking with someone with relevant office or administration experience who is well organised and with strong communication and IT skills. The role would suit someone who is self-motivated, flexible and happy to take the initiative.

This is a full-time, permanent post. Excellent benefits are offered that include 30-day holiday allowance, defined benefit pension scheme, support with learning and development and season ticket loan after probation.

SCONUL is committed to fostering greater diversity in the library community and has an active programme promoting equity, diversity and inclusion across our member libraries.  The same applies to the SCONUL office team and we welcome applications from people of all backgrounds, particularly encouraging applications from the global majority.

Starting salary: £24,720

Employer:SCONUL (The Society of College, National and University Libraries), 94 Euston Street, London NW1 2HA

Contract: The Team Administrator post is a permanent, full-time position.

Location: This post is based two days a week at SCONUL's London office with the remainder of the time working from home. It will also involve occasional travel to other sites.

References: Appointment is subject to receipt of satisfactory references.

Job description

Reporting to the Deputy Director and working closely with the Project Manager and SCONUL Co-ordinator, the successful candidate will be responsible for:

• Organising the schedule of meetings for the SCONUL Board and SCONUL working Groups.
• Managing the diary of the Executive Director.
• Supporting the delivery of the SCONUL Access Scheme including:
  • answering routine queries from Access Scheme users, applicants and university administrators
  • providing SCONUL Access contacts with timely and relevant information about the scheme
  • providing routine technical support to applicants and university contacts responsible for processing applications and refer potentially more complex or disruptive technical problems
  • drafting changes to website content to reflect the scheme’s current practice and procedures.
• Supporting the delivery of SCONUL events including:
  • drafting and following up invitations to speakers and other participants with support from the Project Manager
  • managing and processing events registrations
  • booking accommodation and travel arrangements when required
  • production of event documentation
  • helping to manage events on site, including briefing and managing colleagues, volunteers, and external suppliers, supporting, advising and directing event participants.
• Processing invoices and other office paperwork.
• Answering general queries from members and students phoned into the office.
• Uploading content onto the SCONUL website and helping keep the content up to date.

Skills and experience required

The ideal candidate will relish the opportunity of working as part of a small dynamic team and be an outgoing, flexible individual with a can-do attitude who enjoys engaging with members.

Essential:

• previous experience of office administration.
• strong interpersonal and presentation skills
• customer service skills including a positive, customer-focused approach
• strong organisational skills and an eye for detail
• excellent written skills in relation to the production of letters and other documents.
• a high level of IT literacy
• proven ability to work as both a team member and autonomously
• willingness to engage with SCONUL’s purpose and mission, and with the needs and aims of our members
• demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.

Desirable:

• experience of organising diaries
• experience of organising events
• experience of using Sage
• experience of working with websites.

How to apply:

Please apply with a single document incorporating a written statement and CV by close of play on 18 July. The statement of no more than 1000 words should explain why you believe you have the skills and experience to fulfil this role.

Interviews will be held on Tuesday 30 July, please do confirm in your application if you are able to attend on this date.

The interview will also include a short writing exercise.

Due to the high volume of CV's we anticipate receiving, we can only respond to successful candidates.

Are you an experienced complaint resolution expert? Want to be part of a dynamic call centre team?

Are you ready for a job where you can truly make a difference? If so, we invite you to join our Customer Experience team as a Complaints Resolution Officer!

About the Role:

At British Heart Foundation, we’re dedicated to providing exceptional customer service and resolving issues with a positive, solution-focused approach. We’re currently seeking a Customer Resolution Officer to join our dynamic call centre team.

Key Responsibilities:

• Managing Incoming Customer Complaints: You will be the main point of contact for customers wanting to voice a complaint, which can cover a wide variety of topics including, risk, safeguarding and compliance.  You’ll ensure their concerns are addressed with empathy, efficiency, and expertise.
• Assessing Customer Needs: You will evaluate each complaint to understand the underlying issues and determine appropriate courses of action. Additionally, you’ll assess the need for input from other teams, including Safeguarding, by identifying patterns, root causes, and potential solutions.
• Providing Accurate Information: Utilising our established procedures, you will provide accurate and comprehensive information to customers. This may involve explaining company policies, addressing specific service issues, and clarifying next steps.
• Effective Communication: You will communicate professionally and courteously with customers via phone, email, and live chat. Active listening skills are essential to fully understand customer concerns.
• Working at Pace: Adhere to company protocols for handling complaints, escalation processes, and resolution timelines, delivering results on time and within Service Level Agreements (SLAs) as set out in the Complaints Policy.
• Customer Service: Strive to exceed customer expectations by providing exceptional service. Whether it’s offering suggesting solution or ensuring timely follow-up, your commitment to customer satisfaction is second to none.

Working arrangements

This is a blended role, where your work will be dual located between your home and our Birmingham office. At the moment the team typically go into the office once a week on a Wednesday. 

The role working hours are Monday - Friday 9:00 - 17:00. 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

We are aiming for start date someone in this role ASAP. 

About You:

To excel in this role, you will have: 

• Experience in a Call Centre and Complaints: You have experience in a call centre, dealing with customer complaints including conflict resolution, reporting, communication. Prior experience in a regulated environment would be advantageous.
• Communication Skills: You have exceptional verbal and written communication skills, demonstrating clarity, empathy, and active listening.
• Exceptional Problem-Solving Skills: You can analyse complaints, identify patterns, propose solutions, and collaborate with other teams.
• Empathy, Patience, and Resilience: You can handle challenging customers and situations calmly and professionally. 
• Technical Proficiency and Familiarity with CRM: You are proficient in using various technology systems, including CRM software.
• Excellent Organisational and Time Management Skills: You can manage multiple inquiries, prioritise tasks, stay organised, and exceed KPIs & SLAs.
• Attention to Detail: You accurately document inquiries and information.
• Positive Attitude:You have a can-do attitude. You collaborate with colleagues and customers while contributing to a supportive environment.
• Adaptability: You are willing to learn and adapt to evolving challenges.

About the team
 
Welcome to our newly reformed Customer Complaints Team at BHF! We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a culture not just focused on resolving complaints, but empowering each customers help us transform the lives of people living with heart and circulatory diseases.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee net

What's in It for You?

Our perks include:

• 30 days annual leave plus bank holidays
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We're CIPD-recognised for our Live Well. Work Well programme, and we're on a mission to make heart health a priority, starting with you. From home to the office, we're here to inspire and guide your journey to a healthier, happier life.

We are delighted to be recruiting for a highly motivated, experienced and influential Fundraising Manager to be a key contributor in ensuring we continue to transform young lives through sailing and other opportunities.

As a member of our Senior Management Team, you will be responsible for managing the Fundraising Team in Poole and directing the activities of those in other ASF locations to generate income against set targets and develop new income streams, working collaboratively with the CEO and wider ASF team.

You will need to use your gravitas and well-developed influencing skills to nurture relationships and articulate the benefits of ASF work to key high value donors to leverage more sizeable donations. You will use your well-developed networks to further build our funding portfolio. This includes developing partnerships with corporate businesses and local communities.

Working collaboratively with the Growth and Performance Manager, The Operations Teams, Finance Manager and the Trustees you will demonstrate a proven ability to develop, write and deliver high quality applications and proposals for funding.

Planning, supporting and attending ASFs regular fundraising activities, events and dinners is a key requirement for the role.

If you have an understanding of the charity world and a proven track record of winning sizeable grants we would love to hear from you.

Benefits: 28 days annual leave including bank holidays, increasing with service, charity pension provided, branded work clothing, use of centre equipment and access to a range of watersports training & courses at a preferential rate.

Location: Poole (hybrid and flexible hours)

We're looking for a CQC Registered Service Manager to join our Luton Road Service in Newham.

£42,000.00 - £45,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Service Manager will be responsible for the operations of a specialist supported living service which support up to eleven residents with Learning Disabilities, Autism, complex behaviours and/or physical health needs. The role will provide line management for a Team Leader and support the team, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to. The successful candidate will be responsible for the quality of support provided, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for the service, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

The role will also require the individual to embed a Capable Environment in the service/s and a Positive Behaviour Support (PBS) approach through coaching and leadership. Co-production and a person-centred approach are essential to this role.

Regular working hours will be Monday - Friday, 9.00 - 17.00, however flexibility will be required.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website

What you'll do:

Ensure the customer is central in their support and a co-production model is promoted.

Work with teams to support data driven decision making and reduce incidents, promoting quality of life and high levels of participation in meaningful activities

Work to the principles of STOMP

Lead on assessments of complex needs referrals

Monitor the delivery and assess effectiveness of Behavioural Support Plans

Responsible for managing and allocating customers to support staff (casework management)

Lead on quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards

Promote a person-centred culture and co-production

Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded

Effective management of any safeguarding incidents and appropriate escalation of any emerging risks

Promote safe, consistent and predictable environments, in line with the Capable Environments framework

Promote understanding of the rationale of a Behavioural Support Plan, Capable Environments and its uses

Using sound financial and accounting principles, manage and analyse contract budgets to deliver on corporate and local contract financial targets

Ensure improvements in services result in sustained financial and performance delivery

Support the filling of voids

Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary

Be a role model to the team and establish clear roles and effective teamwork, always ensuring a person-centred approach

Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution

Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective

Coach employees in having a person-centred approach

Address employee relationship issues in a prompt manner

Lead on safeguarding, recruitment and contractual issues with the funding authority

Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Essential:

Educated to degree level or equivalent

Experience of managing contracts and resources and delivering to budget and performance targets

Have operational management experience in social care

Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract

Experience of successfully managing external partnerships to ensure successful delivery of services

Hold a relevant RMA/NVQ Level 4 or other business/management qualification

Excellent IT skills

Desirable:

PBS training or experience working within the PBS framework

Have relevant professional memberships and/or specialist qualifications.

Job Description
Title: Operations Administrator
Reports to: Associate Director of Business & Operations
Based: Remotely - however must be willing and able to travel as and when required to meetings and events.
Job Purpose: To provide confidential operational administrative support to Senior Management and all areas of the Charity.
Key Responsibilities:
•
Manage and oversee organisations database to ensure clean and clear data is being recorded and stored accordingly, draw down monthly reports for Senior Management using BI Reporting and disseminate to data inputters any errors for correction.
•
Collate websites update requests and liaise with Communications Team to instigate the changes.
•
Proofreading and final point of sign off before Senior Managers.
•
Administrative assistance and attendance at annual events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives.
•
Diary Management for the senior management team
•
Minute taking and writing for Senior Management.
•
Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones for senior management.
•
Management of deadlines for Senior Managers/Coordinators and prompting the team where necessary.
• Supervise the General Administration team to ensure completion of their tasks to a high standard before signing off on their work.
•
Assist in answering calls as and when required, taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

Person specification:
-
Educated to GCSE level
-
Excellent verbal and written communication skills
-
Competent in Microsoft Word and Excel
-
Excellent organisational skills, with the ability to prioritise and manage own workload
- Can undertake a wide variety of tasks and multi-task with ease
-
Ability to work on own initiative
-
Good attention to detail and accuracy
-
Can work flexibly, and as part of a team
-
Methodical and thorough approach to work
-
Friendly and polite

Adult Carers Service Manager

About us

Angus Carers Centre is a rights-based charity working with and for unpaid carers from all walks of life living across Angus. We exist to improve the quality of life for all carers by building genuine and equal relationships, connecting carers with each other to create a sense of belonging and community, providing practical and emotional supports, and influencing change at local and national level. 

Established in 1996, we have grown significantly over the last 25 years, and we are now supporting nearly 2,000 unpaid adult and young carers across Angus. Our talented and passionate team of 25 staff and over 20 volunteers ensure the needs of our carers are meet. Together with our volunteers we strive to provide a first-class service to carers and their families, to make a lasting difference to their lives.

Our vision is that all unpaid carers in Angus will receive appropriate information and support to enable them to feel valued and confident in their caring situation and to develop their own potential.

Why should you consider applying?

The social, political and policy horizon is changing, and we need to ensure that we provide the right support at the right time. We are entering a new and exciting chapter, and there has never been a better time to join our organisation.

You will form part of the Leadership Team. You will be making an impact by building authentic and empowering relationships with our dedicated and change-driven teams supporting unpaid carers, their families and partner organisations. You will lead on the development of our service demonstrating its impact and added value. But most importantly, you will put the voice of carers at the centre of what we do.

Reporting to the CEO, you will have a positive non-judgemental regard and help unpaid carers exercise their rights and support them to realise their potential.

Job overview

The postholder will:

· Create a safe environment for unpaid carers to build genuine relationships to participate in meaningful and engaging activities allowing them to express themselves, share their dreams and aspirations.

· Manage the development of Angus Carers Centre’s services, including identifying unmet need, monitoring, and maintaining standards in line with contractual agreements, and good practice.

· Provide leadership, management, coaching, support to the team members.

· Be responsible and accountable for the management of the team’s financial budgets in line with Angus Carers Centre’s financial and business support procedures.

· Measure the impact of our work in a creative and ethical manner ensuring lessons learnt are identified and taken forward, reporting on outcomes and progress towards strategic objectives.

· Work closely with other teams to ensure collaborative culture and synergies prevail across all areas of Angus Carers Centre’s work.

· Maintain and build relationships with a broad range of public, private and Third Sector organisations, including schools, community groups, health and care providers, and others.

· In collaboration with other teams, use the evidence of impact of our work to influence policy and practice within the local area and beyond.

· Ensure organisational and local safeguarding and health & safety policies are adhered to and effectively implemented.

· Support teams in identifying unpaid carers’ needs, circumstances, and outcomes, and support them to achieve them by working collaboratively with colleagues, partners agencies and other organisations.

· Ensure unpaid carers’ voices and opinions are heard and taken into account in decision-making processes.

· Work collaboratively with Angus Carers Centre’s teams to achieve its vision and strategic objectives.

· Continuously learn, reflect, and improve what we do to ensure evaluation is embedded into practice, and reflects agreed outcomes.

· Raise profile of Angus Carers Centre by facilitating information and development sessions with a wide range of organisations, communities, and individuals.

· Speak truth to power in a respectful, impactful, and authentic manner.

·  

· Comply with Angus Carers Centre’s policies and procedures.

Job overview

The above does not represent an exhaustive list of responsibilities and tasks but indicates the main responsibilities required from employees in the role. The organisation reserves the right to require employees to perform other duties from time to time.

Key values

· Strong sense of integrity.

· Authentic and true to themselves and others,

· Compassionate and boundaries,

· Drive for social justice and equity.

 

Qualifications and knowledge:

· Bachelor’s or master’s degree such as Social Work, Community Development, Youth Work. Equivalent qualification or five years’ experience at a senior level.

· Understanding of Human Rights, the UNCRC and Children’s Rights and the needs of diverse individuals and communities,

· Knowledge of the policy and practice areas of the social care sector in Scotland, including SSSC, Care Inspectorate and the new National Care Service.

· While we would welcome the knowledge gathered through a relevant qualification, we are just as interested in relevant work experience.

· Demonstrable continuing professional development in relevant areas

· Full Driving License and a suitable vehicle for work with business insurance.

Experience

· Experience of leading, motivating and building teams through times of change.

· Experience of the social care sector in Scotland, including the policy landscape affecting local authorities, health boards, health,and social care partnerships.

· Experience of multiagency working supporting the development and delivery of services within local communities.

· Experience of working with a range of stakeholders, senior officials, Trustees, the public and partner.

Working hours

35 hours per week subject to organisational needs. Some work may have to be undertaken outside office hours, including evenings and weekends.

Special conditions

The post entails work with vulnerable people and falls within the definition of “regulated work” under the provision of the Protection of Vulnerable groups (Scotland) Act 2007. The post holder will require to be registered as a member of the Protection of Vulnerable Groups Scheme, which will involve a Disclosure Scotland check.

Office base

The post is based at 8 Grant Road, Arbroath, DD11 1JN.

Equal opportunities

Angus Carers Centre is committed to being an Equal Opportunities Employer and we encourage candidates from diverse backgrounds to consider joining Angus Carers Centre.

Benefits

· Training and development opportunities

· Employee Assistance Programme

· 6% employer pension contribution

· Free car park

· 31 days of annual leave

· Flexible working, subject to organisation’s needs.

Work setting: Remote with occasional visits to office for training and events purposes

Salary: up to £32,760.00 per annum (pro rata)

Hours: 6-month FTC, full-time (35 hours per week)

Location: London

Do you enjoy providing support to delegates and volunteers by assisting, processing bulk event registrations, arranging complimentary committee registrations, and dealing with enquiries? This role does not include overseeing events' logistics. However, your contribution will be essential to providing strong administrative support to events and communication with stakeholders at all levels.

TPP are recruiting a proactive Events Registrations and Support Administrator on behalf of our client, a respected membership organisation whose objective is to promote education.

Benefits:

• App providing GP consultations, Physiotherapy, mental health support and life, money and wellbeing support.
• 22 to 27 days' holidays, depending on length of service, and pro-rated based on work pattern.
• Employee Assistance Programme.
• Flexible working arrangements.
• Life insurance (group personal accident scheme providing up to 3 times your salary in the event of permanent disability, loss of a limb or death).
• Private Medical Insurance.
• Aviva Group Pension Plan (9% employer and 3% employee contribution).
• Interest free loans.

The Role:

As an Events Registrations and Support Administrator, you will work with the Branch Network Manager to deliver the Events Programmes for Branches in line with budget, good governance and engagement principles, always being mindful of the charity's funds and reputation.

Responsibilities:

• Facilitate affordable, inclusive, and accessible CPD via in-person, hybrid, and digital events.
• Work closely with the Branch Network Manager to implement Events Programmes for Branches.
• Collaborate with volunteers, Branch Network Officers, and the Branch Network Manager to create and promote the annual branch programme.
• Utilise Cvent to design event registration pages and delegate confirmation emails.
• Produce emails, local bulletins, adverts for publications, and social media content within brand guidelines.
• Update websites with branch activity information.
• Assist with bulk event registrations and complimentary committee registrations.
• Handle delegate and volunteer enquiries.
• Monitor and report on marketing campaigns and attendee statistics.
• Manage prospect data and support the process of branch prize winners.
• Distribute marketing materials, prepare delegate badges, and attend events as needed.
• Manage mailboxes, connect potential volunteers/speakers with the network, and maintain branch web pages.
• Survey members on behalf of branches and update CRM with committee changes.
• Contribute to the development of a speaker directory and formulation of content for branches conference, forum, and volunteer inductions.
• Promote the Branch Network at branches conference, branch events, and industry events.

To be considered for this Events Registrations and Support Administrator role:

• Demonstrate experience processing high volume registrations for events.
• Attention to details, excellent organisational skills and superb time management.
• Experience using event management software.
• Used to providing excellent administrative support to events.
• A background working for a Membership professional body
• Ability to work in a fast-paced environment with conflicting deadlines

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for a Project Manager with drive, enthusiasm, and knowledge to join our small dynamic team in creating innovative training programs to develop ethical, sustainable kidney transplant programs, saving lives in low and middle-income countries (LMICs).

Background

Our vision is that patients around the world with end-stage kidney failure will have the option of a kidney transplant locally and the chance of a life free of a dialysis machine. TLC helps to save and transform lives directly, and through transfer of skills, helps many more in the future

At TLC, we support the development of ethical, sustainable living and deceased donor kidney transplant programs, through collaboration with our specialist transplant volunteers from the UK NHS. Through various teaching methods and resources, including travel to partner centres, we empower overseas healthcare professionals (HCPs). TLC is the 'go-to' organisation for fledgling transplant programmes. We achieve this through direct training, transplant missions and observerships supplemented with mentoring, online teaching, resources and support

We are looking for a Partner Centre Project Manager who will manage all aspects of TLC partner projects. The Partner Centre Project Manager will be responsible for delivering the objectives outlined in the strategy and managing the training/mentoring programs for partner centres.

The TLC Team

Transplant Links is a small, flexible, and highly motivated team comprising a CEO, Director of Medical Activities, and Project Administrator. The Partner Centre Project Manager will report directly to the CEO, and collaborate closely with the Director of Medical Activities, working with over 50 NHS volunteers.

The Role

As we have expanded our global reach we need a Partner Centre Project Manager to develop and implement training programs in our partner centres worldwide. Primary responsibilities include project management of partner centres coordinating their training and resource allocation, and stakeholder communication  (healthcare institutions, supporters, HCPs). This involves organising missions, where a team of UK volunteers travels to facilitate living donor kidney transplants in situ. These missions will be led and supervised by the project manager.

The Partner Centre Project Manager also assesses and addresses the evolving needs of partner medical centres, ensuring that the training programs remain pertinent and customised to the specific requirements of partner centres. They will monitor the program’s expenditure within agreed budgets and ensure compliance of the activities and expenditure with TLC policies, whilst also taking the lead on program reporting to supporters. Crucially, they will be responsible for liaising with local program leaders (doctors, nurses and hospital managers), volunteer HCPs from the UK and stakeholders in the field (often Health Ministries and hospital management).

Primary accountabilities include: the completion of missions within a given time frame; abiding by the policies and procedures in place to ensure the safety of TLC volunteers and staff; identifying and managing risks within programs and proposing mitigation strategies; moving each partner centre through the phases of development as per the strategy; assessing prospective partner centres; progress reporting and communicating performance; managing budgets and resourcing requirements

Example tasks include meeting online with partner centres; writing plans and budgets for overseas missions; meeting online with a current or potential sponsor of a partner centre; liaising with TLC volunteers; facilitating meetings with key stakeholders; making in person visits in UK and abroad; working with TLC volunteers to design itineraries for upcoming observerships; preparing performance reports on centre progress and KPI’s

Role Requirements - Candidate Specification

We invite applicants with strong leadership qualities and an appetite for solving complex problems to apply to join our team. Applicants should have excellent project/program management and organisational skills and at least 5 years of project management experience at a similar level, preferably with a background in a relevant international/development management or implementation role, and ideally in healthcare and the charity sector. 

With demonstrable experience in designing, initiating and leading complex development processes and programs, applicants should have a significant understanding of budget management, time management, stakeholder management and financial reporting. Previous experience in successfully managing complex programs within the international development and/or health sectors is needed, and experience working in LMICs would be desirable.

The Partner Centre Project Manager will be expected to work from home on a laptop/computer and to travel overseas to partner centres as needed. They will be working both with other members of the TLC team at times and on their own.

Knowledge and Learning Manager

The National Literacy Trust

£44,000- £46,000 FTE per year

Full-time with part-time options considered (5 days/35 hours, 4 days/28 hours)

Permanent contract

Based in London SW8 / home and flexible working

Charity People is delighted to be partnering with The National Literacy Trust, an independent charity helping people overcome these challenges and change their life chances through the power of words - reading, writing, speaking and listening. From first words, through school days to training, jobs and beyond.

What you'll be doing:

This role is at the heart of the charity, responsible for harnessing and developing our organisational knowledge and using this to support learning, insight and connection across all teams. You will empower staff to work in ways that engage with our outcomes framework, theories of change and evidence base and promote a culture of curiosity across the organisation.

This will include responsibility for the delivery of our learning and development strategy, and the planning and management of three staff away days per year for our team of 200. These days are important moments for the whole organisation to come together to focus on our mission, strategy and values, and include staff workshops, keynote speakers and presentations from our partners, volunteers and beneficiaries.

You will also support internal communications and processes to help build capacity and efficiency across all aspects of our work, and be a member of our extended leadership team.

You will be part of our resources team, working closely with the Director of Resources and CEO, but will also be expected to work autonomously and with colleagues across the organisation. You will be based at our office in Vauxhall but able to work from home for the majority of the time if you prefer.

What we're looking for:

You will need experience of both knowledge management and supporting organisational learning, staff training and reflective practice. Most importantly, you will also need to understand how to deliver this work in a way that engages our staff teams - who are distributed all over the UK - and supports a strong and positive working culture. Excellent communication and analytical skills will be vital, as well as a passion for supporting colleagues, improving processes and enabling us to be more effective in our work.

- Collaboratively in local communities, focusing their work in 20 areas of the UK that are facing the biggest challenges.
- Support schools, developing the most effective tools and techniques and providing resources and programmes to engage and inspire children.
- Campaign to make literacy a priority for politicians and decision-makers.
- Support vulnerable adults, people in the criminal justice system and young offenders' institutions to build their literacy skills

What is offered to you:

Our team are passionate about our mission and we have a strong and positive working culture, based on shared values and respect. We offer a range of flexible working options and promote a workplace where you can be yourself and contribute to our success, whoever you are.

As well as a competitive salary, we offer benefits including a generous leave allowance totalling 39 days (including bank holidays and office closure between Christmas and New Year), pension contributions of 8% of annual salary, a cycle to work scheme, employee assistance programme and other health and wellbeing benefits.

How to apply

The application process is CV and Supporting Statement. For more information and for the full Job Pack, please send a copy of your CV to Kate Headford at Charity People as the first step. The closing date is 9am on Friday 19th July. Interviews will take place 25th of July.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We're looking for a Clinical Lead Behaviour Analyst to join our Complex Specialist Directorate in London, Kent & Hertfordshire.

£70,000.00 - £75,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

In this role you will be a key member of the Complex Specialist Directorate operating across Look Ahead's geography in Learning Disability and Autism services. The Clinical Lead will be a qualified Behaviour Analyst, responsible for conducting assessments, deciding most appropriate PBS interventions and supporting service teams to deliver effective strategies and develop practice. The postholder will be expected to obtain information from all relevant stakeholders to inform decision making. This role will operate off-line reporting into the Director of Specialist and Complex Care and working alongside the Director for Business Development and wider team.

This is 6-month fixed-term contract, with the potential for extension.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

To be successful the postholder will demonstrate capacity to implement sustainable, person-centred PBS interventions working collaboratively with Look Ahead PBS Coaches, Service Managers and wider stakeholders.

This role will be varied and responsive to the needs of the customers that Look Ahead supports across our Learning Disability and Autism services and will likely include:

• Conducting initial needs assessments from referrals
• Developing individual PBS plans and support proposals sensitive to customers cognitive, social, emotional and sensory needs
• Facilitating support planning for individuals in receipt of Tier 2 or 3 of our PBS Framework
• Performing Functional Assessments for PBS planning
• Conducting training sessions for individuals and teams
• Providing coaching and guidance to service teams to develop practice
• Observe practice, collate and record data, provide feedback
• Designing and implement training programs:
  In-house RBT training and supervision with a view to developing capability of those selected for RBT to deliver regional specific assessments.
  Autism, learning disability and communication
• Provide clinical supervision to PBS Coaches and support their development to apply PBS strategies and interventions
• Attend management meetings and write reports

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Ability to recognise and respect the importance of equity, diversity and inclusion in the workplace and to promote its practice
• Ability to cope with challenges in a fast paced environment
• Excellent analytical and problem-solving skills
• Ability to work as part of a wider senior management team striving to meet corporate and directorate objectives
• Relevant experience of working with high acuity, complex needs
• Experience of working with Multi-Disciplinary Teams and achieving positive outcomes for customer
• Tenacious and confident in delivering improvement with others
• Excellent, listening, verbal and written communication skills
• Committed to Safeguarding and the provision of providing first class care
• High levels of personal motivation with the ability to motivate others
• Experience of training and coaching colleagues to improve practice
• Proven track record of engaging with range of colleagues to gather relevant information to inform decision making
• Able to follow instructions and comply with company policy

What you'll bring:

• Board Certified Behaviour Analyst (BCBA)
• Person centred ethics
• Level headedness
• Strong interpersonal, collaboration and problem solving abilities

For a full job description, please visit our website.

Deputy Day Service Manager
Location: Harborne Birmingham
Salary: £32,000.00 
Hours: 35 hrs                                                                                               
Monday to Friday, 9am – 5pm, 60-minute break 
Weekends and additional hours when required

We are seeking a dynamic and organised individual to join Focus team as a Deputy Day Service Manager. This role is pivotal in ensuring the smooth day to day operation of our Day Service, which provides opportunities for people with care and support needs so that they feel empowered to live life to the full and unlock their potential. 

As the Deputy Day Service Manager, you will have line management responsibility for a well-established care team. 

Working with the Day Services Manager, you will be responsible for ensuring the service in which we deliver is of the highest quality whilst ensuring the wellbeing of all those who work and attend are met in a personalised way.

On a day-to-day basis you will:

- Assist the Day Service Manager to ensure that the people we support’s needs ae met in a safe and personalised way. 
- Work collaboratively with the people team to recruit, onboard and induct new members of the team into their hubs and ensure they have a good understanding of our mission and vision by living our values day to day.
- Work closely together with the service manager and your team to ensure a quality and safe service is always provided.
- Have overall insight into the care provision being provided ensuring our care planning documentation is of a high standard.
- Manage the training compliance of the service, working closely with the Head of People and Culture and your team. 
- Liaise with the individuals we support, their families, social workers and health professionals.

Benefits

- On the job training
- 20 days annual leave plus 6 concessionary days
- Matched Pension up to a 5% contribution
- Life Assurance worth - 4 x Annual Salary
- Subsidised Lunch
- Employee Assistance Programme

How to apply

If this sounds like you and you want to be part of a team that is fun, passionate and dedicated to improving the lives of those we support then please complete the application form.

We are committed to equal opportunities and welcome applications from all sections of the community, irrespective of race, colour, age, gender, sexuality or disability. If you have any access requirements or general support to apply for this role the please do get in touch with our People team who can help you through the process.
  
You can find more information about Focus on our website 

Closing Date: 5th July 2024 (Midnight)
Shortlisting Date: 8th July 2024
Interviews will be held from 9th July 2024

REF-215 245

Wheels for All is seeking an Operations and Administration Officer as we embark on an exciting period of growth. In this pivotal role, you will support the Operations team, the Executive Management Team (EMT), the Board of Trustees, the Finance team, and the wider organisation. Your responsibilities will span various operational, compliance, administrative, and support functions, ensuring the smooth running of our charity.

Title: Operations and Administration Officer
Salary: £28,000 FTE
Hours: Flexible. Open to options between 3 days (21 hours/ 0.6FTE and 5 days (35 hours/ 1 FTE)
Contract: Permanent
Location: Warrington Head Office base with hybrid working available.
Reporting to: Chief Operating Officer

Staff benefits
Wheels for All is committed to the health and wellbeing of our staff. We are proud to offer these benefits to all members of our team:

• Birthday bonus – take an additional day off to celebrate your birthday.
• Volunteering – take a volunteering day each year to support another charity or Wheels for All partner.
• Apparel – we will provide all members of staff with quality clothing to keep them looking and feeling good when out and about.
• Flexible working arrangements - including working from home and flexibility around caring responsibilities.
• Annual leave entitlement of 25 days - in addition to public holidays, increasing by one day each year up to a maximum of 30. (Note: pro-rata for part-time colleagues).
• Employee Assistance Programme - access to a 24/7 confidential helpline, counselling services and online information.
• Healthy and wellbeing - we welcome staff to embed regular exercise into their daily work lives. We provide access to a Cycle to Work scheme (unlocking savings of up to 47% on the cost of a new cycle and accessorises) and yoga classes at our head office.

Role responsibilities

Human Resources Support

• Recruitment: Support the recruitment process by helping to create job descriptions, place adverts, attract quality candidates and conduct assessments.
• Staff Onboarding: Ensure all new staff are welcomed and integrated into the organisation, guided by the new starter checklist.
• DBS & Safer Recruitment: Ensure the safety and well-being of all beneficiaries, by ensuring appropriate DBS checks are conducted for all employees, volunteers, trustees, and contractors who work with or have access to children, young people, or vulnerable adults and employees
• HR Administration: Support HR administration by managing contact databases, probation period deadlines and performance review schedules.
• Employee Relations: Help promote a positive work culture by facilitating open communication, addressing workplace issues and supporting the management of any employee conflicts or grievances.
• Managing Employee Benefits: such as the Employee Assistance Programme, annual leave entitlement and apparel.
• Training Requirements: Manage training schedule for the team, including first aid, health and safety, data protection and safeguarding.
• Employee Engagement: Help create and deliver initiatives to enhance employee morale and satisfaction, such as team-building activities and events.
• Asset Management: Oversee the issue, use and return of equipment used by the team, such as uniforms, phones, laptops etc.

Compliance Support

• Data Protection: Support the Data Protection Officer in ensuring compliance with data protection regulations.
• Audit Schedules: Oversee audit schedules for health and safety assessments.
• Documentation Management: Document and manage the retention schedule and naming conventions.
• Policy and Procedure Management: Manage the review schedule for policies and procedures, helping the Board and EMT ensure compliance with the Tier 3 Code for Sports Governance.
• Workplace Safety and Health: Help ensure a safe and healthy work environment by implementing safety protocols, training programmes and complying with regulatory standards related to workplace safety, such as workplace assessments.
• Insurance: Manage insurance policies schedules for equipment, personal liability, professional liability, etc.

IT Support

• Technology: Support the implementation of new technology solutions, such as HR and Monitoring and Evaluation systems.
• System Access: Manage access for systems like Worknest E-learning, SharePoint, etc.
• Microsoft Implementation: Create and manage Microsoft 365 accounts for staff and board members.
• Filing Structure Oversight: Maintain and oversee the organisation’s SharePoint filing structure.
• Equipment Maintenance: Ensure appropriate maintenance, updates, and training for IT equipment.

Executive Management Team (EMT) and Board Support

• EMT Support: Provide support to the Executive Management Team where necessary.
• Board Meeting Arrangements: Arrange board meetings and AGM, including communicating with members, taking minutes when required and filing documents.
• Governance Documentation: Keep the website updated with governance documentation.
• Trustee and Member registration: Manage the registration and setup for trustees and members

Office Management

• Point of Contact: Serve as the primary contact for internal and external enquiries, manage phone calls, and handle mail.
• Office Staffing Management: Oversee bookings, phones, and ensure adequate office staffing levels.
• Contract and Compliance Management: Oversee contract details and renewals for office equipment, supplies, health and safety checks, fire safety and liaison with landlord.
• Booking Assistance: Assist staff with bookings for vans, events, travel, etc. such as at our presence at the National Cycle Show and other major cycling and disability inclusion events.

Note: This job description is subject to amendment based on experience and consultation with the post holder. It provides a general indication of duties and may vary over time.

Kentown Family Support Worker

2 Positions Available to Cover Blackpool and Surrounding Areas or Cumbria and Surrounding Areas

Total Reward: £21,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.

Rainbow Trust is looking to appoint a Kentown Family Support Worker to deliver a high-quality family support service as part of the pilot Kentown Children’s Palliative Care Programme, in collaboration with Kentown Wizard and Together for Short Lives.

Reporting to the Kentown Project Lead out of our out of our Lancaster team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness

What we’re looking for:

• An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
• A warm, inclusive approach to achieving goals quickly and correctly
• Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
• Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
• A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
• A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be and feel a valued member of a high performing organisation.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Interviews will take place via Microsoft Teams or in person. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies Two-Star rated organisation.

Prospectus is pleased to be working with a homelessness charity based in Newham, whose mission is to provide support to people who find themselves sleeping rough in East London. They do this by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities. They are now seeking a Service Manager, to oversee their Intensive Support Service (ISS) , on a temporary basis.

As Service Manager, you will have overall responsibility for the day-to-day development, management, and service delivery of the Intensive Support team, that supports around 50 service users with complex needs, leading, supporting and motivating a team of 7. You will develop practice based on a trauma informed approach, review referrals, and ensure that new Core residents are properly assessed. Supporting the Deputy Manager, you will set team standards, ensuring that monitoring and evaluation regularly takes place, and maintain up to date knowledge in all areas of support, including but not limited to housing law, welfare rights, EEA national eligibility and entitlement, immigration law, substance misuse, mental health, local authority guidance and in homelessness provision.

To be considered for this role you will have significant experience of working with vulnerable adults with complex needs, as well as experience of leading a specialist service delivery team in either a supported housing, advice, homelessness or other relevant environment. You will also have case management experience and be able to deliver best practice with regards to needs assessments, high quality personalised support or advice services to vulnerable adults, including people with complex needs. You will have knowledge and understanding of the housing and support needs of single homeless people and be able to work in a fast paced, high-pressured environment.

If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible. 

Please only apply if you are available to start asap or have no more than a 1 week notice period.  You will also be required to hold or undergo an enhanced, adult workforce, DBS check.

Please note this is a full -time role, Monday-Friday, 37.5 hours per week. The role will be based on site, with the potential of working from home for 1 day per week.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.