Service Manager

Prospectus is pleased to be working with a homelessness charity based in Newham, whose mission is to provide support to people who find themselves sleeping rough in East London. They do this by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities. They are now seeking a Service Manager, to oversee their Intensive Support Service (ISS) , on a temporary basis.

As Service Manager, you will have overall responsibility for the day-to-day development, management, and service delivery of the Intensive Support team, that supports around 50 service users with complex needs, leading, supporting and motivating a team of 7. You will develop practice based on a trauma informed approach, review referrals, and ensure that new Core residents are properly assessed. Supporting the Deputy Manager, you will set team standards, ensuring that monitoring and evaluation regularly takes place, and maintain up to date knowledge in all areas of support, including but not limited to housing law, welfare rights, EEA national eligibility and entitlement, immigration law, substance misuse, mental health, local authority guidance and in homelessness provision.

To be considered for this role you will have significant experience of working with vulnerable adults with complex needs, as well as experience of leading a specialist service delivery team in either a supported housing, advice, homelessness or other relevant environment. You will also have case management experience and be able to deliver best practice with regards to needs assessments, high quality personalised support or advice services to vulnerable adults, including people with complex needs. You will have knowledge and understanding of the housing and support needs of single homeless people and be able to work in a fast paced, high-pressured environment.

If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible. 

Please only apply if you are available to start asap or have no more than a 1 week notice period.  You will also be required to hold or undergo an enhanced, adult workforce, DBS check.

Please note this is a full -time role, Monday-Friday, 37.5 hours per week. The role will be based on site, with the potential of working from home for 1 day per week.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.