Independent Sexual Violence Adviser (ISVA) Team Administrator x 2

You will share our aims and embody New Pathways’ ethos and values. We are looking for staff who are motivated, enthusiastic, passionate about our work, and who want to make a positive difference to the lives of others.

You will be someone who likes to work as part of a team, have great organisational skills and good emotional intelligence.

MAIN TASKS AND DUTIES:

• Offer a welcoming and non-judgemental environment to all service users.
• Act as first point of contact for the ISVA team, including answering telephone enquiries, dealing with incoming and outgoing referrals etc.
• Record initial referral information from clients.
• Monitor referral inboxes.
• Take SARC (Sexual Assault Referral Centre) bookings from the police and clients.
• Liaise with clients, New Pathways staff, and with key stakeholders by telephone, Microsoft teams etc.
• Schedule client appointments.
• Research and collate information and resources for ISVA clients.
• Maintain records, both written and computerised.
• Ensure an effective system of communication exists between clients, ISVAs and Key Stakeholders.
• Word processing of letters, reports and other documents.
• Data cleanse client files.
• Undertake relevant training, as required.
• General clerical tasks including photocopying, filing, etc.
• Complete routine health& safety checks when required.
• Order stationery and other supplies.
• Undertake any other reasonable tasks not outlined in this job description, but which will assist the aims and objectives of New Pathways.