Individual Giving Jobs

Location: Remote working in the UK, with occasional travel to London

Responsible to: Director of Fundraising

Contract: Full-time/Permanent, 37 hours per week

Salary: £31,875 per annum rising to £34,500 per annum after a year of service

Advert closing date: Friday 28 February 2025 at 5PM

Interviews: We will be interviewing on a rolling basis, please apply as soon as possible

We’re looking for an individual with experience working with high-value supporters andstrong relationship-building skills to become our new Philanthropy Manager.  If you’re looking for a new challenge and perhaps want to take skills from other forms of fundraising and bring this into the role, do join us to help establish a strong philanthropy fundraising operation within Speakers for Schools.

As the UK’s leading social mobility charity, we’re on a mission to help state-educated students nationwide to reach their potential by providing work experience placements and inspirational talks. 

If you’re an enthusiastic, self-motivated, team-player with experience of fundraising, ideally from major donors, then this is the role for you.  You’d join the team at a time of progression, with a new, focussed plan for the organisation targeting growth in our work experience and inspirational school talks. For this to be successful, we need to grow and diversify our income, particularly from grants and gifts.

Your role as Philanthropy Manager will be to help identify, cultivate, ask and steward philanthropists, working with the Director of Fundraising, Fundraising team, colleagues and volunteers to ensure they are solicited to the highest possible standards.   The team will support you and there’ll be training on offer to help you succeed.

If you are an expert communicator and relationship-builder, you could join an ambitious, collaborative team, passionate about raising funds to increase the richness of state education and level the playing field for children across the UK.

About You:

• Be able to develop strong relationships with individuals, identifying opportunities for growth and innovative engagement.

• Have the ability to raise income from HNWI, manage a philanthropy portfolio of established and new donors, achieve targets as part of a fundraising business plan.

• Have experience of compelling proposal and report writing for a fundraising audience.

Benefits offered at Speakers for Schools:

• 25 days annual leave plus bank holidays (with
• Morning of your birthday off
• Pension scheme
• EAP Scheme
• 3 voluntary days per year
• Enhanced maternity/paternity/adoption package
• Subsidised office furniture
• £500 a year training allowance
• Death in Service (4x Salary)

Diversity at our core

Speakers for schools is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us.

Speakers for Schools Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

The Application Process:

Please apply as soon as possible by submitting your application.

The deadline to submit your application is Friday 28 February 2025 at 5PM. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications

We will be interviewing on a rolling basis. Please apply as soon as possible.

Speakers for Schools is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful.

Are you a strategic and innovative fundraising leader or marketeer looking for your next challenge? Do you have the vision, expertise, and passion to drive income growth and make a real difference for seriously ill children and their families?

As the Public Fundraising Lead, you will play a pivotal role in creating and delivering our new Public Fundraising Strategy, leading on Individual Giving, Legacies, Community & Challenge Events, and In-Memory Giving. You will develop innovative campaigns, introduce new fundraising products, and grow sustainable income streams to ensure we can continue to make dreams come true for seriously ill children.

Key Responsibilities

�� Leadership & Strategy – Develop and implement a Public Fundraising Strategy, Marketing Plans, and KPIs to drive income growth.
�� Individual Giving – Create new fundraising appeals, campaigns, and regular giving products to secure five and six-figure income results.
�� Legacies & In-Memory Giving – Develop and promote a Legacy Giving programme, including Gifts in Wills campaigns and online tribute funds.
�� Community & Challenge Events – Lead and support the team to grow participation and income from events, with a focus on innovation, including virtual and gaming-based fundraising.
�� Wish Family Engagement – Inspire and engage Wish Families to support the charity in a sensitive and meaningful way, creating tailored communications and fundraising opportunities.
�� Stewardship & Retention – Develop donor journeys, stewardship strategies, and data-driven insights to increase supporter retention and lifetime value.

About You

We are looking for an experienced and ambitious fundraising professional who:
✅ Has a strong track record of delivering income growth across Individual Giving, Legacies, and Community Fundraising or transferrable skills in a marketing role.
✅ Is a creative and strategic thinker, with the ability to develop and implement innovative fundraising products and campaigns.
✅ Has leadership experience, with the ability to inspire and manage teams, interns, and volunteers.
✅ Is data-driven, with expertise in donor insights, segmentation, and campaign performance analysis.
✅ Has exceptional relationship-building skills, able to engage donors, supporters, and internal teams to drive fundraising success.

Why Join Us?

✨ Be part of an inspiring and passionate team making a real difference in children’s lives.
✨ Lead on an exciting period of growth and innovation.
✨ Competitive salary, benefits, and opportunities for professional development.

If you’re ready to take on a rewarding leadership role and help shape the future of fundraising at Rays of Sunshine, we’d love to hear from you!

Do you have a passion for fundraising? Do you want to put your faith to work to address homelessness? 

About the role

Hope into Action is a multi-award-winning charity which enables the church to house people affected by homelessness.  We housed almost 500 people last year and have exciting plans to grow further. We aim to combine both professional excellence and spiritual passion in all we do. 

The Supporter Relations Manager is a critical role responsible for raising c£1m a year from grants and donations from individuals and churches. You will also be responsible for our communications including our website and social media.

About you

We are looking for someone who can inspire people to support the work of Hope into Action.This will involve excellent written and inter-personal skills and the ability to present our work with conviction and credibility.

You will have the ability to oversee both the detailed work required in a grant application as well as communications which inspire our supporters.You will appreciate the importance of targets and accountability and valuing every one of our supporters. 

You will be a team player, committed to the Christian ethos of our charity and our model of working closely with local churches. You have a passion for how the Christian faith can make a difference.

We are seeking a passionate individual to join our small but mighty team. This is an excellent opportunity to bring your skills and experience to a charity that aims to have a big impact in the community.  Your role will be to raise funds for the charity through varied community fundraising activities, including our flagship fundraising event Croyde Ocean Triathlon, as well as other smaller fundraising events throughout the year. The postholder will also be required to support and nurture existing relationships and look for new engagement and fundraising opportunities with local businesses, community organisations and schools, ensuring an effective, efficient and impactful journey for new and existing supporters.

Charity Purpose:

Earth Action North Devon (formerly Plastic Free North Devon) is a local environmental charity on a mission to protect and improve our environment through community led action. We aim to connect people with their natural surroundings through conversations, education and events to ensure residents and visitors alike want to protect what our very existence depends on. We want to see radical transformation towards a healthier and more informed relationship with the environment.

PLEASE NOTE: We are currently rebranding and the formal launch of our new name is at the end of March.

Role Purpose:

To help EAND generate income and expand its community fundraising efforts in order to help meet the charity’s mission.

PERSON SPECIFICATION 

We are a small, dedicated team so a committed and proactive approach is essential to help us continue to work towards our mission.We are looking for someone who:

• Has a keen interest and experience in community fundraising

• Is an excellent and adaptable communicator, comfortable engaging with people in a range scenarios (public, corporate and community events to 1-1 engagement)

• Is a forward thinking, team player with a ‘can do’ attitude and an ability to take initiative and get stuck in Is adaptable and able to work efficiently with a small team in a busy office

• Has the ability to manage and execute multiple tasks

• Is passionate about protecting and improving our environment and has a commitment to the values and mission of Earth Action North Devon

Responsibilities

• Cultivate and recruit new and existing supporters to participate in a range of events including those planned by EAND as well as ‘host your own’ fundraising events. 

• Support existing fundraisers to keep them engaged, maximise their value and retain them as supporters

• Work closely with the CEO and comms team to create engaging fundraising materials and create effective campaigns

• Organise fundraising events to maximise income (quizzes, raffles, etc)

• Liaise with local partners to encourage support

• Work closely alongside the CEO and team to deliver the fundraising strategy

• Develop and forge new and existing relationships with local clubs and associations to secure their support both financially and in raising environmental awareness and supporting action to contribute towards  the charities mission

• Support the CEO to sustain and build our existing business support network and better interlink with our fundraising activities 

• Create and maintain supporter fundraising information trackers to accurately record and monitor income against targets

• Represent the charity at events

• Carry out office and general duties and tasks to ensure the effectiveness and smooth running of the organisation

• Duties may vary from time to time as determined by service and business need

Dancers’ Career Development (DCD) is dedicated to empowering dancers from all genres and backgrounds, supporting them through their professional and personal transitions. By removing barriers to career progression and fostering lifelong learning opportunities, DCD ensures career sustainability for dancers. The charity collaborates with prestigious national Partner Dance Companies and independent dancers, offering workshops and programs in dance schools and conservatoires. Celebrating its 50th anniversary in 2024, DCD aims to build on this milestone by enhancing its profile, forming strategic partnerships, and increasing its social impact in 2025. The organisation seeks a motivated, results-oriented individual with excellent interpersonal skills to join their ambitious team and contribute to making a positive difference in dancers' lives.

Join DCD as the Head of Individual Giving and make a transformative impact on dancers' lives and wellbeing. We are seeking a highly motivated, results-oriented self-starter who thrives both independently and within a small, ambitious team. If you are passionate about the performing arts and deeply connect with DCD's values, this role offers a unique opportunity to make life-changing differences. As the Head of Individual Giving, you will play a pivotal role in increasing individual philanthropic income, cultivating new relationships, and stewarding existing donors to support DCD's mission.

The role is being offered on a permanent part-time basis, we are also open to hearing from freelance fundraisers. Some flexibility will be required, with regards to hours, in order to meet with existing and potential donors and attend events. DCD is a remote working organisation, so the post-holder will need to be able to work comfortably from home.

Key Responsibilities:

• Grow DCD’s existing donor portfolio.
• Cultivate new relationships and steward existing donors, working closely with DCD Trustees.
• Implement and develop our individual giving strategy to support activities and core costs.
• Achieve/exceed our target to double individual philanthropic income by 2027.
• Maintain and extend excellent relationships with a broad spectrum of external stakeholders.
• Contribute to the development of DCD’s business model, clearly articulating the impact and importance of our work to supporters.
• Lead on prospect research, introducing new potential donors to DCD.
• Manage our donor portfolio, developing personalized giving journeys.
• Lead tailored fundraising campaigns to raise DCD's profile and diversify our donor portfolio.
• Manage and develop the '73 Circle, a patron scheme for donors.
• Deliver intimate stewardship events to deepen relationships with current donors.
• Engage with DCD’s international alumni network to establish regular giving and living legacy prospects.
• Ensure compliance with fundraising regulations and maintain accurate records.

Equality, Diversity, and Inclusion: DCD is committed to creating an inclusive environment where all team members feel valued and respected. DCD operates a Positive Action policy (Equality Act 2010) to better represent the dance communities we support and to reflect our wider society. DCD is an inclusive charity that believes diversity leads to better decision making. We positively encourage and welcome applications by people who identify as from the Global Majority and/or people who identify as D/deaf, disabled and/or neurodivergent. Those who do and meet the essential criteria listed in the person specification will be guaranteed an interview.

Do you want to be part of a dynamic and innovative fundraising team? Do you want to raise money for some of society’s most pressing challenges and play a key role in an ambitious fundraising and volunteering campaign?

We are looking to recruit a Philanthropy Officer to join us at this very exciting time. The Philanthropy Officer will be responsible for the relationship management of a portfolio of around 100 prospective donors in order to raise funds for a range of key projects. They will be responsible for the entire prospect relationship management process including researching, cultivating, asking and stewarding. 

This role will play an integral part in supporting donations to improve student experience and across key areas of research.

As part of an award-winning team and led by some of the most respected names in higher education fundraising, you’ll get the chance to work across the team and wider university to encourage new donors to make long-term, sustainable and significant £5k plus gifts. You will also have the opportunity to work with our senior team on proposals to top donors enabling you to get experience of working with some of the most successful and experienced major gift fundraisers in the UK Higher Education sector. 

You will be provided with a robust induction and an ongoing training program that will include support from the University as well as expert external providers.

The Development and Alumni Relations Office (DARO) exists to support The University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

Grow is an exciting, grass roots organisation making a significant impact. Our small, vibrant, and dedicated team have profound influences on the lives of young people in Sheffield.

Our Head of Fundraising role could be your next exciting opportunity! We are seeking a candidate who is passionate and focussed on resourcing our nature based youth development work. The role provides an opportunity to shape the fundraising dynamic of Grow through researching and implementing fundraising with a good return on investment whilst diversifying our income streams.

For our full candidate pack which introduces you to Grow, our strategy and how we work, as well as a full role description please visit our website by clicking the apply button!

Job title Head of Fundraising

Contract 12 months fixed-term contract

Hours 3-4 days (21-28 hours) per week

Location Office based, a proportion of hybrid working will be considered

Salary £36-38,000 pro rata

Pension 5% Pension Contribution

Holiday 25 days per annum (plus statutory) pro rata

Perks 1 additional leave day on your birthday

1 day additional leave earned for every year worked (up to a max. of 5 days, pro rata)

BHSF health cash plan scheme or similar coming 2025

Next Steps

To apply, please email your CV and cover letter (no more than 2 sides of A4). Please include why you are interested in this role and how your experience or interests meet the person specification.

Closing date: Sunday 16th February 2025 (may close early if suitable candidate is found)

Interviews: We will interview candidates as applications arrive and will close the role once a suitable candidate is found, so don't delay in applying. The shortlisting process includes a visit to our site, where you'll meet some of our staff and young people.

We welcome informal phone conversations in advance of submitting an application. Please get in touch via email and we will organise a call!

Welcoming applications

We especially welcome applicants who are under-represented within the charity sector. We aim to build a team with diverse perspectives, backgrounds, and skills, as we believe diversity is a strength. We aim to actively support people with protected characteristics and/or those who are neurodiverse. If this is you, we will make reasonable adjustments to accommodate you in the role. We look forward to hearing from all interested candidates.

We are looking to recruit an enthusiastic individual to join the Finance and Operations Team at The Eve Appeal. 

The Finance Assistant will be supporting the day-to-day financial operations of The Eve Appeal – processing all income, invoices and liaising with the wider team to ensure that it is accurately recorded. This role serves as the first port of call for finance queries across the organisation. 

The Eve Appeal is striving to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be their full selves and work together to drive positive change. We strongly encourage applications from all sections of the community – especially those under-represented in the sector at the moment. 

No formal qualifications are needed for this role, nor is previous charity sector experience and we encourage everyone with the appropriate skills, experience and potential to apply. 

To apply please upload an up-to-date CV along with a cover letter, of no more than two A4 pages, detailing your suitability for the role. Only applications with a cover letter will be considered. 

Drive Impact and Help Protect Our Planet

Seeking a passionate Fundraising Executive looking to make a real difference. We’re an innovative environmental charity working to protect the world’s wildlife and wild places. Join our team and help drive transformational change through innovative fundraising.

As our Fundraising Executive, you won’t just be raising funds – you’ll be powering groundbreaking conservation projects, protecting endangered species, and fighting climate change. You’ll build strong relationships with donors, create compelling grant applications, and develop creative fundraising campaigns that inspire action.

We need a dynamic and driven individual who:

• Has at least two years’ experience in fundraising, bid writing, or new business development.
• Possess strong story-telling and communication skills, confident in writing funding proposals and making financial asks.
• Thrives in a start-up culture, bringing fresh ideas and innovative fundraising solutions.
• Is proactive and data-savvy, using insights to shape and enhance fundraising strategies.
• Shares our passion for the natural world and wants to be part of something groundbreaking.

What We Offer

• Flexible Working: Hybrid role with at least one day a week in our London office.
• Career development opportunities and training.
• Great benefits: 25 days leave (pro rata), pension scheme, birthday leave, conservation day, and free perks at our co-working space.

Apply Today!

If you’re ready to take your fundraising career to the next level and make a lasting impact on our planet, we’d love to hear from you.

Let’s change the future, together

Patrons and Legacies Manager

Ref: LL/25/01

Part-Time - 28 hours per week (0.8 FTE), worked between Monday and Friday

£38,929.50 - £45,417.75 FTE per annum, plus benefits

St James’s Square, London SW1 (with flexibility in line with hybrid working policy)

About The London Library

For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the Role

We are seeking a Patrons and Legacies Manager to join our dedicated Development team.

In this pivotal role, you will:

· Oversee and manage the Library’s regular giving patrons programme - develop and implement strategies to maximise patrons’ income, retain and increase the number of patrons

· Oversee and manage the Library’s legacy giving programme, develop and implement strategies to promote legacy giving, steward legacy pledgers and grow the number of legacy pledgers

· Support with the management of international giving programmes including leading on the US patrons programme

About you

You will have:

· Demonstrable experience of fundraising from individual donors

· Demonstrable experience of donor or patron management and administration, legacy management and an understanding of legacy giving, preferably within a cultural organisation

· Ability to work with absolute discretion, confidentiality, tact and diplomacy

· Excellent communications skills, with meticulous concern for detail and accuracy, able to convey information orally or written in a clear, concise, and friendly manner, and present effectively to groups of people

· Ability to work independently or supportively as part of a team, facilitating and co-ordinating work of others to achieve common goals.

· Be competent in the use of specialist fundraising/membership software and familiar with the Library’s CRM, MS Dynamics, learning new systems quickly

Personal attributes include:

· Self-motivation and confidence, presenting a positive and professional image at all times

· Flexible and adaptable to change, with the ability to play a proactive role in a small office

· Pleasant, approachable and helpful, even under pressure

Why join us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you have the expertise to deliver a great patrons and legacies management experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!

To apply

Please visit our website via the link and complete an application form including the Library's equal opportunities monitoring form.

CLOSING DATE: Sunday 2 March 2025 @ midnight

INTERVIEWS: week commencing 10 March 2025

Please note:

We can only consider candidates with the current right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

About the role
This is an inspiring role for someone who wants to contribute to our success by providing strategic leadership and direction to the fundraising and communications functions supporting the Dementia Adventure business plan and charitable mission and objectives.

Managing a team of five across fundraising, communications, special projects and data management, the successful applicant will lead the development of partnerships and campaigns to raise funds for Dementia Adventure’s unique work to support people with dementia and their carers to have a more active and fulfilled life by getting outdoors and experiencing the benefits of nature. 

You will provide strategic leadership and direction for income generation through various fundraising disciplines and joint fundraising partnerships, ensuring the charity's diversification of funding and financial sustainability. Funding sources include major grantmakers, trusts and foundations, corporate partnerships, challenge events, and an individual giving campaign.

Hand in hand with leading fundraising, you will oversee the Communications team, supporting, developing and monitoring the communications strategy, associated budget, resources, systems, processes and operations. This will involve overseeing and directing a communications plan promoting the work of Dementia Adventure to a broad range of audiences through various channels and campaigns, along with increasing online and social media presence.

About you
We are looking for someone to join the charity’s Senior Leadership Team who will bring experience from their past successes and provide inspirational strategic leadership and direction to the fundraising and communications functions in support of the Dementia Adventure business plan, charitable mission and objectives. The successful applicant will have a strong, successful track record of fundraising and/or other forms of income generation in the charity sector, including management, with proven experience in meeting financial and non-financial targets. You should be able to build and maintain relationships with key stakeholders, including trusts and grant givers, corporates, major donors and other individuals. In addition, you should have strong knowledge of marketing and communication principles and practice, digital marketing, and social media, and be confident in engaging audiences sensitively with real-life stories to demonstrate impact and create a compelling case for support.

Dementia Adventure is an evidence-led, multi-award national charity helping people living with dementia and their carers to enjoy the outdoors, connect with nature, and retain a sense of adventure. We look at what people can do, not what they can’t. Through supported holidays, learning, and tailored support, we promote well-being, inclusion, and resilience through fostering meaningful connections and renewed possibilities.

Closing Date: 9 February 2025

Ref 6927

Save the Children UK has an exciting opportunity for a collaborative and strategic individual with extensive marketing experience to join us as our Mid-Value Marketing Manager, where you will work with the Legacy & Mid-Value team to attract, retain, and engage mid-value supporters, delivering exceptional marketing campaigns to deepen relationships, inspire action, and drive income.

Please note that this role offers the opportunity for hybrid working, and will require the successful application to work from our London, Farringdon office up to 4 days per month.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met, and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Mid-Value Marketing Manager, you will be responsible for developing and managing our mid-value programme, delivering effective marketing campaigns to build deep connections with supporters and drive income. You will collaborate with colleagues across the organisation to ensure a cohesive mid-value supporter experience that aligns with all touchpoints.

Working within a dynamic, fast-paced team, you will use your audience-first approach, data analysis, and strategic thinking to inspire engagement and action.

In this role, you will:

• Work as part of a multi-disciplinary team to attract, retain, and engage mid-value supporters, using insight and data to understand audience needs and motivations.
• Plan and execute marketing activities to meet ambitious mid-value action, income, and loyalty targets.
• Collaborate with Loyalty and Philanthropy teams to develop mid-value supporter journeys, moving supporters between tiers based on overall opportunity.
• Analyse marketing effectiveness and drive a test-and-learn approach to optimise mid-value output.
• Develop and deliver engaging, audience-focused creative and content plans that inspire action.
• Manage mid-value income and expenditure budgets, including planning, reporting, and reforecasting.
• Ensure mid-value communications comply with legislation, safeguarding standards, and best practices.
• Promote and embed safeguarding policies and procedures to protect children, community members, and staff.

About you

To be successful, it is important that you have:

• Proven experience in attracting, retaining, and engaging mid-value supporters, including developing marketing campaigns and audience-led strategies.
• Significant experience in delivering marketing across mail, email, telemarketing, and events.
• Strong skills in using audience insights and data to optimise supporter journeys and deliver KPIs.
• Experience of managing creative development and production across a wide range of channels and materials, working in collaboration with creative agencies and in-house designers.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget.
• Ability to manage income and expenditure budgets effectively.
• Excellent communication skills to inspire commitment, build networks, and work collaboratively.
• A strategic, audience-first approach with a passion for delivering exceptional supporter experiences.
• A commitment to Save the Children's vision, mission, and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

We focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.

We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits [here](insert link).

Closing date: 9th February 2025

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (approx 4 days per month).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

We are a multi-award winning, creative and innovative organisation, with an ambition to make our mark in the mass marketing arena. We’re looking for an experienced direct marketer who is proactive, passionate and creative in their approach and who believes in creating a personal and rewarding experience for the UK public to make a difference to the lives of the world’s most vulnerable children.

The Senior Individual Giving Manager is responsible for the delivery of three key Individual Giving areas: Individual Giving Retention, Challenge Event & Community Fundraising and Supporter Care. They will oversee critical campaigns and a stewardship retention programme via a range of direct marketing channels, in order to drive income and achieve our strategic objectives. They will also work closely with the Head of Acquisition & Individual Giving to shape our Individual Giving strategy, and will be  responsible for the ongoing monitoring, continuous improvement and success of campaigns that provide low risk, unrestricted income - crucial to our future growth as an organisation. 

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.

Your role

You will have a significant impact on our fundraising activity and be at the forefront of shaping our interactions with the general public, by helping to create and then leading on the implementation of our Individual Giving Strategy, leading on the implementation of our Challenge Event & Community Fundraising programme, and overseeing our Supporter Care function. You will provide line management to the Individual Giving Manager, Challenge Event & Community Fundraising Manager and Supporter Care & Individual Giving Assistant, ensuring excellent levels of stewardship are delivered to our donors and supporters at every interaction.

You will be experienced in direct marketing – creating compelling propositions and content, able to plan and carry out sophisticated stewardship journeys, whilst ensuring there are robust systems and processes in place to execute superb supporter care.

You will work closely with the Acquisition team to ensure activities are optimised and integrated at all times. You will have a strong campaign management approach (from planning to evaluation) and be responsible for the ongoing monitoring, continuous improvement and success of each campaign your team delivers – using data and insights to shape future planning and the growth of the Individual Giving programme.

 Your responsibilities:

• To provide first-rate line management to your line reports in the Individual Giving team. You will model excellence in management that will result in your team thriving in their roles and developed to achieve their best, with high standards of performance and behaviour, whilst maintaining high levels of wellbeing. As a senior member of the Supporter Engagement team, you will model these high standards of performance and behaviour to support the Head of Acquisition & Individual Giving and Supporter Engagement Director.
• To oversee the delivery of War Child’s Individual Giving supporter retention programme, including cash and emergency appeals, warm telemarketing (upgrade, reactivation and C2C), welcome journeys and a series of engagement communications across the year, providing feedback on copy and creative, as well as providing sign-off on data selections and briefs for Individual Giving. Our multi-channel approach requires a good knowledge of telemarketing, email, SMS and direct mail, as well as KPI monitoring, analysis and learning for the continuous improvement and success of the programme. You may also be required to carry out some Regular Giving acquisition activity as needed.   
• To lead, alongside the interim Senior Acquisition Manager, on cross-organisational Data project, with the objective of maximising on currently underutilised data opportunities from across the organisation, ensuring that all roads ultimately lead to regular giving.
• To work closely with the Head of Acquisition & Individual Giving, and the Acquisition team, to ensure  all campaigns and supporter journeys are well planned, joined up, and motivate potential and existing supporters with a personalised and rewarding experience. This includes the planning and overseeing the delivery of strategic supporter journeys, and creating new processes to ensure maximum effectiveness and efficiency across the programme.
• To oversee our Supporter Care function, including leading on all call handling and complaints process training, overseeing our refunds process and people in vulnerable circumstances policy, and ensuring all SLAs are met. You will also be required to manage some elements of our Legacy fundraising programme (including admin, stewardship and acquisition activity) as needed.
• To oversee our Challenge & Community Fundraising function, including the planning and delivery of core events, the acquisition of new fundraisers and the stewardship of existing fundraisers. You will provide feedback on copy and creatives and ensure all SLAs are met. You will also work closely with your line report, the Challenge & Community Fundraising Manager, to maximise the income potential of supporters through exploring new opportunities and ensuring excellent levels of supporter care and thorough results reporting.
• Deliver on annual income targets for each function you oversee, monitoring income and expenditure for each campaign and providing regular progress reports and updates on performance to the Head of Acquisition & Individual Giving and the Leadership Group as required. This includes reporting on Supporter Care SLAs and processes.
• Draw on fundraising knowledge and expertise to support the Head of Acquisition & Individual Giving on the development and implementation of the department strategy, including making key recommendations on targets, opportunities for growth, scale back, and spend needed, while considering the external environment / trends across the sector, audience insight and campaign learnings – helping to influence strategic decisions on future investment. budgeting and planning.
• Support the Head of Acquisition & Individual Giving on our budgeting and planning, by leading on the monthly Management Accounts process for your areas and supporting the Head of Acquisition & Individual Giving on reforecasts.
• To utilise your direct marketing expertise to maximise the potential income across every campaign you are responsible for, and to be a practitioner, modelling high standards of hands-on direct marketing and individual giving knowledge to your team.
• To ensure excellent stakeholder and agency management so that War Child is in a strong position to motivate sector specialists to engage with our brand and form long-term relationships.
• To take responsibility for updating the out of hours emergency rota for your team.
• To maintain an up to date knowledge of current activities at War Child and be an advocate of the War Child brand.
• Work closely with the Fundraising Compliance Manager and other key team members to ensure that all marketing activity is in line with compliance regulations set by the IOF, DMA, ICO, Fundraising Regulator and GDPR legislation.
• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.

 You are:

• An experienced senior fundraiser, with demonstrable knowledge of mass market channels and direct marketing principles, ideally gained within an international development or humanitarian NGO setting so you can present War Child’s work with authority.
• An experienced people manager, with  a strong understanding of the principles of motivational people management and individual development, and be able to apply this confidently.
• Experienced in turning individual giving strategies covering multiple channels, products and audiences into detailed plans and activities.
• Analytically and numerically strong, and highly confident in using Excel. Able to take an evidence-led approach to enhancing performance, by analysing data patterns and trends (including the attrition of donors), and using a range of KPIs to monitor and predict performance.
• Experienced at working in a target-led environment with a proven track record of successful fundraising results, delivering against targets and income growth.
• Someone with a good working knowledge of best-practice Supporter Care and Challenge & Community principles and stewardship, and a passion for delivering excellent service to donors and supporters.
• Highly experienced at using a relational database to support and report on fundraising activity, using insight and analysis to identify opportunities and make strategic decisions.
• Experienced in critically evaluating activities to achieve strategic priorities and maximise their effectiveness.
• An excellent copywriter who is passionate and experienced at crafting compelling direct marketing copy for Individual Giving donors.
• Someone with a good understanding of the principles of fundraising regulation and GDPR, and its implications for fundraising policy and practice.
• An excellent communicator and relationship manager with strong networking skills at senior levels, internally and externally.
•  An excellent multitasker who can prioritise a demanding and varied workload efficiently
• Highly self-organised, process driven, proactive and have an excellent eye for detail.
• Willing to work outside of normal working hours where needed, in response to emergencies.

 All candidates for roles based in London are required to have the right to work in the UK.

Supporter Care Officer

Location: Hybrid - at least one day per week will be required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. The post-holder is required to have the right to live and work in the UK.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based capable Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

• Acting as a reliable first point of contact
• Handling queries and tasks efficiently
• Maintaining accurate records
• Improving and streamlining processes
• Working with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 

If you are a self-motivated and collaborative person, with excellent communication skills and good attention to detail, looking for an essential role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Monday 10th February, 9.00 am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.