IT Officer

Is this the right position for you?

You’ll need a solid understanding of computer fundamentals, and ideally direct experience of user support. You’ll need working knowledge of Windows. And you’ll need to be broadly familiar with the Google Workspace: Google Mail / Calendar / Drive.

We are looking for someone who shares our values and embodies the Humanists UK working culture, which is ambitious, driven, and focused as well as collaborative, inclusive, and trusting. 

You'll have good interpersonal skills, be a great team player, and be able to deliver an excellent IT support service to our People. 

What you’ll be doing

You will start with offering IT support to all our People, and providing organisational support to our IT team. Your domain will span our London HQ and the distributed network of staff, celebrants, consultants, and volunteers who keep our organisation running.

You will meet daily with the Director of IT to triage and keep track of the support needs, including larger projects. You will take ownership of our issue tracking systems (we use Jira and Notion, unless you can convince us otherwise) and keep them organised and current.

You will be the first point of contact for support issues. You will handle the first level of support yourself for standard issues: resetting passwords, and similar. After you’ve settled in, we will skill you up on our CRM tools, website, and other areas - so that you can support the highest priority areas. We will work with you based on your strengths, interests, and career development needs.

You will help manage inventory, and help with budgeting. You will also help with writing documentation. Later on, you will determine training needs across the organisation and assist in providing training sessions.

You will be in our London office at least 2 days a week, looking after the office IT environment by keeping it organised, tidy, and documented. You will be handling some of the physical infrastructure for the office network too. You don’t need high-level networking skills, but you need to understand the concepts of routers/switches/wireless access points - and be able to do basic troubleshooting on standard network issues. If you don’t have a Network+ qualification or similar (not a requirement), we’ll get you working towards one right away.

This is a great job for new graduates, or anyone wanting to get into the nuts and bolts of charity IT. We will work to your strengths and skill you up in areas you are interested in. 

You’ll need to be someone who is self-motivated, efficient, and who takes real pride in their work. You’ll show patience and understanding when discussing tickets and needs brought to the IT team by non-technical colleagues, exploring the nuts and bolts of how their areas of the organisation work.

Humanists UK is an interesting place to work: the tasks are varied, and no day is the same. We need someone able to roll with the needs of the moment. There is also a lot of flexibility to use modern systems and leave your mark.