Service Support Desk Coordinator

An opportunity has arisen for an enthusiastic and proactive IT professional to join The Royal College of Radiologists (RCR) as a Service Desk Support Coordinator. 

The successful candidate will be part of a friendly and high performing IT team. As a Service Desk Support Coordinator, you’ll be responsible for providing end-user support, assisting in staffing the IT Service Desk and helping to maintain the College’s IT infrastructure. With your excellent customer service skills, you’ll work closely with a variety of internal and external stakeholders providing to them a high standard of support, to achieve positive customer satisfaction outcomes.

What you’ll do:

• Provide day-to-day hands-on resolution of users ICS problems and issues which affect any aspect of RCR’s information systems.
• Keep service desk tickets updated in ITSM system.
• Carry out preventative maintenance of servers and systems.
• Ensure that resources are deployed as required, such as laptops, docking stations and AV/VC equipment.
• Deliver user training for new and existing IT systems. 

What you’ll need:

• Good customer service skills.
• Good knowledge of all Microsoft Office products.
• Understanding of PC builds, including installation of software packages 
• Effective interpersonal skills 
• Effective communication skills, able to adapt style to different audiences. 
• Self-starter, confident to initiate and progress work 

If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We reserve the right to close this vacancy early if we receive sufficient applications.

This vacancy closes midnight 22 September 2024. Shortlist interviews are scheduled for 25 September 2024 with selection interviews scheduled for 2 October 2024.