2nd Line Support Engineer (Maternity Cover)

Job Summary 

Reporting to the Head of IT, this position is responsible for ensuring the integrity of the IT network within CARE International UK and the all the European Offices. The 2nd Line Support Engineer is responsible for installing, maintaining and supporting computer communication networks within CARE Offices. This involves outsourced IT capacity of five European Offices and managing the network for an organization of c.200 people working in the UK and in the developing world. The Second line support Engineers main goal is to ensure the smooth operation of communication networks in order to provide maximum performance and availability for users.

The main areas of responsibility will be as follows:

• General Networking (Main focus)
• Network Applications (Main focus)
• Contribute to the improvement of IT support processes and procedures.
• Participate in cloud migration projects, including:
  • Assessing application and data suitability for cloud migration.
  • Migrating workloads to cloud platforms (Azure).
• Assessing application and data suitability for cloud migration.
• Migrating workloads to cloud platforms (Azure).
• Service desk duties and IT support

As a part of CARE International UK's strategic plan, is the Integration of European IT services and business continuity plans, as well as improved communications, will be key parts of this role. With a fully virtualized IT environment (using VMware with a SAN backend), knowledge of this is very important.

The position will involve some travel to other countries within the Care International confederation - This is mainly for IT projects, brief meetings and working groups as required.

Travel will mainly be European based.

Why work for us?

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The IT team is looking for an enthusiastic, committed, and professional 2nd Line Support Engineer with considerable experience working as a network/infrastructure engineer at various levels. We are looking for an individual with experience in cloud platforms (Azure) and cloud migration methodologies, scripting languages (PowerShell) and knowledge of ITIL frameworks. You will also have excellent technical skills – network/hardware/software with the ability to see things through to completion by using excellent problem-solving and troubleshooting skills. 

About the role

The 2nd Line Support Engineer is responsible for ensuring the integrity of the IT network within CARE International UK and the all the European Offices. The role will also support the full range of IT servers, networking, computer problems, installing and configuring systems, diagnosing hardware/software faults, and solving technical application issues in person or via remote connections. It is therefore essential that the applicant is aware this role requires a wide range of server, O365, application, and network skill set to deliver a first-class support service and ensure IT Support runs within agreed SLAs.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles. 

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates. 

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact  the HR Team.  

Safeguarding 

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.

Closing date for applications: 12th of September 2024 at 11pm.  Applications will be reviewed as they are received and interviews may take place before the closing date.  The post may close earlier than advertised, if a successful candidate is found.

Interview date: Week of the 16th of September 2024