Volunteer Manager

FareShare

Speke, Merseyside (On-site)

£23,620 - £24,329 per year

Full-time

Permanent

Actively Interviewing

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Job description

Job Description: Volunteer Manager

Reporting to: Regional Manager

Location: Speke, Liverpool

Contract: Permanent

Hours: 35hrs

Salary: £23,620 – £24,329

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost-of-living crisis is driving millions into food insecurity. FareShare has a plan to help tackle the cost-of-living crisis using England’s surplus food.

We are fortunate to benefit from the support of major retailers, the media, sports ambassadors, and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

We are looking for someone dynamic and engaging, with excellent communication and volunteer management skills, as well as a commitment to delivering a high-quality service in line with our mission and core values. In addition, to working with the team in the FareShare Regional Centre you will also work closely with the FareShare National Volunteering Team. You will work together to provide a consistent volunteer experience across the FareShare network, which is enjoyable, rewarding, and safe for our volunteers. 

You should be self-motivated, with experience of working within volunteer management and able to manage ad-hoc corporate groups, short term volunteering schemes as well as long-term and regular volunteers. Additionally, you should be able to deliver end to end volunteer recruitment activities and provide on-going supervision and support to volunteers, ensuring that their training needs are met. You should also be able to develop and deliver a range of local volunteer engagement activities. Furthermore, you should have experience promoting and championing the role of volunteers, so that they are respected and valued for their contribution to the organisation.

Main areas of responsibility

Volunteer recruitment

Develop and implement a regional volunteer recruitment strategy that will deliver an extensive pool of diverse and engaged volunteers to ensure the operational needs of your FareShare Regional Centre are met in a timely manner.
Recruit, build and maintain relationships with a wide range of regional volunteer sources, ensuring regular engagement leading to long term partnerships.
Regular liaison with the FareShare National Volunteering Team to capitalise on national initiatives.

Volunteer engagement and communication strategies

Develop and deliver a regional engagement programme that ensures all volunteers have a rewarding experience, whilst effectively contributing to FareShare’s overall development
Promote volunteering, internally and externally in collaboration with the FareShare national team and ensure that the impact of volunteers is celebrated.
Deliver the FareShare National volunteer induction programme to maximise the engagement and contribution of each volunteer.
Develop and deliver volunteer training, which ensures all volunteers are able to meet their potential and complete their volunteer roles effectively.

Policies and procedures

Implement volunteer management policies and procedures in line with guidance from the FareShare National Volunteering Team.
Develop new volunteering policies and procedures in collaboration with the FareShare National Volunteering Team.

Making FareShare a destination for volunteering

Enhance the experience of volunteering at your FareShare Regional Centre by delivering robust policies, together with effective engagement and communication programmes, so that volunteers enjoy what they do and can feel proud of their contribution and become ambassadors.
Liaise with FareShare Nationals Marketing & Volunteering Teams to promote and publicise case studies and examples of volunteer success stories.
To engage with other FareShare Regional Centres and the FareShare National Volunteering Team on a quarterly basis to deliver UK wide volunteering activity and share good practice.
Work alongside the FareShare National Volunteering Team to evaluate volunteer experience and establish annual benchmarks for the FareShare Network, including volunteer satisfaction, conversion, retention, training, etc. This will be used for development of recruitment and engagement strategies.

Experience

Developing and delivering successful volunteer recruitment, training and engagement programmes.
Building relationships with external organisations and associations to create and promote volunteering programmes.
Managing projects and associated budgets.
Monitoring and evaluation of volunteer programmes.
Reporting on volunteer programme metrics
Experience of working with volunteers / adults with additional support needs (Desirable).
Experience of delivering effective marketing and communications campaigns (Desirable).
Experience of using volunteer management systems (Desirable)

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Essential Criteria

Good time management with ability to manage workloads, set priorities and meet deadlines.
IT literacy, in particular for Microsoft applications (Outlook, Word, Excel and PowerPoint).
A commitment to equal opportunities and safeguarding.
An empathy with volunteers and an understanding of their needs.
Willingness and ability to travel in the UK.
Hold a clean UK driving licence and have access to a car

Desirable Criteria

Strong presentation skills to promote FareShare as a destination for volunteering.
An understanding of, and enthusiasm for, FareShare’s mission and strategy.
A commitment to continuous professional development.

Competencies and behaviours