Estate Director

A Tenant Management Organisation (TMO) is an organisation set up under the UK Government’s Housing (Right to Manage) Regulations 1994, which allow residents of council housing or housing association homes in the UK to take over responsibility for the running of their homes.

Cottington Close TMC became a corporate body and annually elected a management committee to run the body. This body then entered into a formal legal contract with Lambeth, known as the Management Agreement.

 Operational & Strategic Manager

To lead the operational and strategic management of the service covering tenancy services, repairs, cleaning, grounds maintenance and other estate services. 

To ensure the proper governance of the organisation and to lead in a manner that supports and guides the organisation’s mission as defined by the Board of Management.

To manage a small team of seven staff to deliver customer service excellence and inspire them to provide a brilliant customer experience.

To oversee the day to day financial management of the RMO, including rent collection and arrears control.   

To develop and maintain effective working relationships with Board members, residents and colleagues and work with council officers and other relevant agencies and professionals where required.