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FareShare

Job Description ​​and Person Specification

Job Title: Head of Transport and Logistics

Reporting to: Director of Operations

Location: Flexible, UK wide (home based with some travel)

Contract Type: 12 Month Fixed Term with potential to extend/ become permanent

Hours per week: 35 Hours

Salary:  £58,602-£61,687 per annum

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit our website.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us!

The role

This pivotal new role will play a central part in shaping and delivering an innovative logistics strategy to support FareShare’s rapid growth and ensure the efficient and safe transportation of food across the FareShare Network.

As FareShare continues to scale, this role is key to optimising our transport operations—streamlining processes, leveraging data-driven insights, and implementing innovative solutions to deliver food in a timely and cost-effective manner while upholding our commitment to fairness and accessibility.

The successful candidate will lead our relationships with leading transport and logistics providers, working closely with the haulage industry to align national and local transport solutions. This role demands an analytical mindset, a proven track record of driving efficiency, and the ability to identify new opportunities for collaboration and growth.

We are seeking an experienced professional from the logistics and transport sector, ideally with expertise in food distribution. If you thrive on innovation, excel in developing partnerships to achieve shared goals, and are motivated by the opportunity to drive systemic improvements, this role offers the perfect platform to make a meaningful impact.

Main areas of responsibility

• Develop and implement innovative solutions to optimise logistics operations, identifying efficiencies, cost savings, and opportunities to enhance service provision.
• Create and utilise logistics load forecasting models to improve planning and operational readiness.
•  Work across teams—including Supply Chain, Food, Network, and Operations—to design tailored transport solutions that align with specific circumstances and operational goals.
•  P&L management/ownership, financial planning and cost optimisation
•  Change management (implementation of new solutions)
•  Proposing and leading ‘best in class’ logistics transport initiatives for the organisation
•  Ensure compliance with financial protocols while driving cost efficiencies in collaboration with partners and suppliers.
•  Provide guidance and support to the Network to maintain the safe and compliant operation of HGVs, adhering to all health, safety, and legal standards.
• Collaborate with consultants, external partners, and the Health & Safety team to safeguard people, reputation, and operational integrity.
•  Act as the strategic relationship lead for haulier partnerships, fostering strong collaborations to improve service levels and identify opportunities for cost reduction.
•  Identify and develop new partnerships with hauliers, engaging through direct meetings and building relationships to support FareShare’s growth.
•  Collaborate with logistics companies to identify and utilise surplus capacity within their operations, aligning with FareShare’s mission to maximise resources.
•  Manage current and emerging transport initiatives, including FareShare-managed lorries and other strategic programmes, ensuring alignment with organisational objectives and operational excellence.

Person Specification

Essential Criteria

• 5+ years experience working within supply chain and logistics
• Extensive leadership experience in a senior logistics role
• Strategic planning and execution experience, in a logistics setting
• Strong understanding of budgeting, financial planning and cost optimisation
• Familiarity with relevant laws, including health and safety, environmental and transport regulations
• Multi-site transport management experience
• Proven ability to track and achieve performance metrics such as delivery times, costs and customer satisfaction
• Experience managing transport budgets of £5m+
• Experience managing 3PL contracts
• Experience managing in-house and contracted primary logistics
• Track record of implementing process improvements and innovative solutions
• Excellent organisational skills and comfort working in a fast-paced environment

Desirable Criteria

• CPC qualified
• Lean Six Sigma qualified
• CSCP or CPL qualified

Competencies and behaviours

• An understanding of and commitment to FareShare’s mission.
• A commitment to Equal Opportunities.
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.
• Excellent oral and written communication skills
• IT literate with good standard of Excel, Word and PowerPoint
• An understanding of, and passion for, the mission and values of FareShare
• Able to present FareShare professionally and act as an ambassador
• Able to demonstrate respect for work colleagues and FareShare beneficiaries 
• A positive and “can-do” attitude

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Team: Customer Complaints

Location: Homebased with travel for meetings & events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £41,363 per annum

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Complaints Manager:

• The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
• Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service

About the Customer Complaints team:  

• We sit within the Marketing & Income Generation directorate
• This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
• We currently have a team of 3

What we’re looking for in our Complaints Manager:

• Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
• Proven experience of working in a customer-focused and professional environment managing operational processes effectively
• Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
• Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Please contact for a copy of the job description

Application closing date: 8th January 2025

Virtual interview date: 23rd – 28th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Team: Individual Giving

Location: Homebased with occasional travel for meetings

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £34,210 per annum

Contract: Fixed term for 12 months

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Individual Giving Officer – Retention

• As Individual Giving Officer you will be part of a passionate and friendly team of six, working on the Retention side of the Individual Giving team. This role is crucial in supporting the delivery of Cats Protection’s Individual Giving programme.
• You will be making an impact by leading on projects across multiple communication channels to steward our wonderful supporters, ensuring they feel valued and helping to generate over £22 million a year in sustainable income for Cats Protection. This includes everything from leading the creative development of stewardship mailings, building engaging and thoughtful supporter journeys, and project managing telemarketing campaigns – all of which feature cats at the heart, of course!

About the Individual Giving Team:

• We sit within the Marketing & Income Generation directorate
• Our team is responsible for the recruitment and retention of individual supporters to generate over £22 million each year and provide leads for the other teams in the directorate
• We currently have a team of 13 working across Acquisition and Retention on our Appeals and Raffles, Membership, Sponsorship, Lottery and regular giving programs using Mail, Face to Face, DRTV, email, Digital, Social and other paid media

What we’re looking for in our Individual Giving Officer - Retention

• Experience in an Individual Giving role or similar, ideally working with agencies in the third sector 
• Proven track record of achieving income against agreed financial targets
• Experience in leading projects and managing schedules
• An understanding of the principles of Data Protection legislation and implications for Direct and Digital Marketing
• A good working knowledge of transaction and contact databases

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

For a copy of the job description, please contact

Application closing date: 6th January 2025

Virtual interview date: 21st & 22nd January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Why FitzRoy?

At FitzRoy, we’re not just another charity. We are a pioneering national organisation dedicated to transforming the lives of adults with learning disabilities, autism, and mental health needs. With over 100 services across England, we support more than 800 people. Despite the challenges in the social care sector, FitzRoy has grown consistently, proving our resilience and commitment to the people we support.

About the role:

As the HR Business Partner for our West Midlands region, you’ll leverage your strong generalist experience to support all HR areas. You’ll be backed by a fantastic HR Advisor who will handle complex ER cases under your guidance. We’ve established an exceptional recruitment approach, and you’ll have the opportunity to further build on these successes in the region with the support of a Recruitment and Retention Officer and a Recruitment Co-ordinator.

A key part of this role involves close collaboration with our operational colleagues, providing plenty of opportunities for joint projects, attending regional meetings, and visiting our services to experience the fantastic work we’re doing firsthand.

Our HR team has ambitious strategic goals, offering a wide range of opportunities to get involved. From supporting the implementation of our new EDI and wellness strategy to enhancing rewards and benefits, boosting staff engagement, and staying compliant with upcoming legal changes, there’s no shortage of impactful activities to be part of.

We're a collaborative and supportive team, so we’re looking for someone who not only works well with others but also brings a flexible, "all hands-on deck" attitude to step in and support wherever needed.

What experience do you need?

• Sector experience is highly desirable but not essential 
• Level 5 CIPD Qualification, Level 7 is highly desirable.
• Up to date knowledge of employment law and statutory legislation.
• Business Partnering experience with senior colleagues.
• Employee relations experience to enable overall accountability of HR Advisor’s case work.
• Experience of recruitment in a challenging sector.
• Managing and delivering HR projects.
• Line management responsibilities

We’re looking for someone that will See the Person and grasp a good understanding of our organisation and our colleagues to make meaningful contributions to HR activities that are well adapted to those colleagues who work for us.

What’s in it for you:

• Flexible working arrangements.
• Home based or based in our Central Support office in Petersfield.
• Generous Leave: Start with 25 days of annual leave, increasing to 30 days with service, plus the option to purchase additional leave.
• Health and Wellbeing: Free Health Care Cash Back Scheme for reimbursements on dental optical and other health related expenses, virtual doctors, free legal advice, free counselling support, and a Blue Light Card for shopping discounts.
• 10% employer pension contribution (with a 5% employee contribution) and life assurance.

Our Vision and Values:

Our vision is a society where people are treated as equals within inclusive communities and empowered to ensure their rights and aspirations are met.

Our purpose is to enable people with learning disabilities, autism and mental health needs to thrive, living more independently at home and at the heart of their communities.

Our values – See the Person, Be Brave, Be Creative – guide everything we do. If you share these values and are passionate about making a transformative difference, we want to hear

Early application is encouraged as we regularly review applications throughout the advertising period and reserve the right to close the advert early.

The role will require travel to our services and any other off site meeting location.  Therefore, a full licence that allows you to drive in the UK is essential, as is access to your own vehicle for business travel.

Team: Email Marketing

Location: Homebased with occasional travel for meetings

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £26,796 per annum

Contract: Fixed Term for 6 months

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Email Marketing Assistant

• As Email Marketing Assistant, you will be an important member of a team that maximises engagement with our warm audiences and new supporters and grow sustainable income through the delivery of engaging and informative email communications that meet the charity’s strategic objectives.
• The role will largely support the Email Marketing team and the multiple teams across the charity to facilitate their email marketing and campaign needs, helping to maintain the ESP we use whilst making sure we stay compliant and adhere to best email marketing practices.

About the Email Marketing team:

• We sit within the Marketing & Income Generation directorate
• Our team is responsible for the delivery of all national and regional email marketing campaigns and journeys via Cats Protection’s email platform (currently DotDigital) end to end, from conception to delivery to evaluation.
• We currently have a team 6

What we’re looking for in our Email Marketing Assistant:

• Experience in an email marketing role or similar
• Experience of assisting with the organisation of projects/activities or schedules
• An up to date knowledge of email and digital marketing trends
• Experience of working with a database
• Competent level of IT literacy including Office applications

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 1st January 2025

Virtual interview date: Week commencing 13th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

The Role

This is a great time to join GamCare as we are growing and developing the reach of our services.

To support this growth, we’re recruiting a Team Leader for our East Midlands regional service, supporting people affected by gambling. This is a brilliant opportunity for someone who is passionate about leading and supporting staff, enjoys both operational planning and delivering services and developing and innovating to ensure continuous improvement and learning.

Working as part of a dynamic team, you will be responsible for assisting the delivery of an effective and responsive service across the East Midlands region, supporting people who are impacted by gambling.

You will assist with the day-to-day activities of the service, and contribute to performance improvements, development of partnerships, engagement activity and business growth. The role also involves performance monitoring and reporting, as well as assisting with delivery against contractual and financial requirements.

Key Responsibilities

• Provide day-to-day support to a team of Gambling Support Practitioners to ensure safe and effective interventions in support of those affected by gambling harms
• Manage practitioners for their performance improvement and professional development
• Assist the Service Manager with strategic decision making based on an operational understanding of service development needs
• Use service data to monitor, improve and develop the service
• Collaborate with internal and external stakeholders to enhance and improve service delivery, increasing the access of support to those disproportionately affected by gambling but underrepresented in engaged support
• Support and develop Lived Experience involvement in service delivery and development

About You

With strong leadership and people management skills, you will be someone who takes pride in being a compassionate leader who supports individuals in their professional development and manages high standards in the performance and quality of the service provided.

You will have a keen determination to grow, develop and continually improve the service for those in need of our support, bringing the team with you to harness the collective strengths and talents of individuals.

Using your excellent communication skills to build and maintain relationships, you will seek opportunities to grow and develop the reach and impact of the service across a wide range of external stakeholders and communities across the East Midlands. 

Please note this role is subject to a DBS check

About Us

GamCare is the leading provider of support, information, and resources for people affected by gambling harm. Established to reduce the impact of gambling-related issues, we offer confidential helplines, live chats, and counselling services tailored to individual needs. Our teams also work with businesses and communities to foster a culture of responsibility through education and training. At GamCare, we are committed to helping people regain control, make informed choices, and access the resources they may need.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2% 
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support 

For further details and to apply please click the apply button.

Closing date for applications: 3rd January 2025.

Interviews will take place online via video conference – W/B 13th January 2025.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

Gamcare is an equal opportunities employer and don’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Job purpose:

This is a fantastic opportunity for someone enthusiastic about driving change to join the Huntington’s Disease Association, proactively working to advocate for and improve care for people with this rare neurological condition. 
 

As Policy and Public Affairs Officer, you will work closely with our Head of Public Affairs to influence decision makers in the NHS, and UK and Welsh governments. You will be joining the charity at an exciting time as we develop a new influencing strategy. You will help shape this work, while having opportunity to work with external stakeholders, including health professionals, civil servants and other charities, all whilst developing your skillset and policy and public affairs experience. We have had success over the past year in parliament in highlighting the issues faced by people living with Huntington’s disease, and we are now focused on building this work to help drive policy change.
 

This is a remote role, working from home mostly, but will require travel to London and other locations across England and Wales (which the charity will cover expenses for).

This is an essential role in a small, national organisation supporting people affected by Huntington's disease.

Learn more about the role in the job pack included.

Benefits:

* 25 days annual leave plus public holidays (pro rata for part-time staff)

* A pension scheme with 3% employer contribution

* Medicash scheme

* Tax-free working from home allowance

* Flexible working approach

* Supportive and positive working environment

* Fantastic learning and development opportunities

Applications:

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Tuesday 7th January 2025, 9 am.

Interviews will be held on Wednesday 22nd January 2025.

SOS Children’s Villages UK is part of a global federation which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

Now recruiting for a Trust and Foundations Officer, with experience of securing funds in any sector who enjoys picking up the phone and building relationships with donors. This is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world.

You will have the opportunity to:

• manage and grow a portfolio of small to medium trusts and foundations, increasing income by identifying new prospects and through the stewardship of existing donors.
• write high quality applications and communicate accurately and transparently on the progress made with donors’ funds. 
• work with our network of international programme experts to develop expertise in key programme areas and build your knowledge of international development.
• support colleagues with applications and reports to large funders, building experience of working with institutional partners. 

This role sits within the Programme Funding Team and suits an ambitious self-starter with excellent IT, research, communication, writing and organisational skills with an interest in developing their knowledge of international development.

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Wednesday 1st January 5pm UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

We are looking for a dynamic and experienced systems manager to support, manage and improve systems within our rapidly evolving charity. 

In this role, you’ll be responsible for providing in-house systems support and systems administration for platforms and systems used by nurtureuk’s team, with a particular focus on Salesforce, working alongside external developers and outsourced IT support. You’ll also be responsible for providing key support on information security.

Nurtureuk is a charity that has been working with schools for many years to improve the social, emotional, mental health and wellbeing (SEMH) of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people. 

Your main responsibilities will include: 

• Acting as asset owner of nurtureuk’s internal systems 

• Providing internal administration and development of Salesforce CRM

• Leading discovery and development projects to improve nurtureuk’s internal systems 

• Managing external developers and support contracts related to systems

• Supporting administration of an information security management system to maintain ISO27001 accreditation

• Managing systems access and changes to systems, access rights and privileges

• Maintaining data infrastructure for dashboarding and reporting

• Providing support and training to colleagues on key aspects of internal systems 

To be successful in the role, you'll have all or most of the following:

• Strong technical skills and a digital-first mindset 

• Experience in maintaining and improving Salesforce and other systems 

• Strong organisational skills with the ability to prioritise, manage time effectively and meet deadlines whilst working independently and proactively 

• Project management experience 

• Creative problem-solving skills 

• Ability to work in a team environment, and good interpersonal skills 

• Ability to develop and maintain good working relationships with a range of stakeholders 

• Good attention to detail, and the ability to keep accurate records and work at pace 

• Familiarity with information security principles 

• Familiarity with transforming, cleansing and maintaining data

Employee benefits

Nurtureuk is a fully remote employer, and we operate with a strong culture and commitment of trust in the team. We supply the resources necessary to create a comfortable working environment from home. We allow for flexible working to be self-managed by the team, so they may work around their other personal commitments. 

All employees receive 25 days’ annual leave plus an additional day for each full year of service, up to a limit of 30 days. This is in addition to all bank holidays and Christmas office closure. Nurtureuk pays a 5% employer contribution to pensions and also offers a Medicash employee benefits package. This includes cover for a virtual GP, routine dental and optical care, specialist consultations/diagnostics, complementary and alternative therapies, prescriptions, flu jabs and discounted gym membership. There is also access to a 24/7 Employee Support Service providing mental health and wellbeing support.

Suicide is preventable. That's why we're working to create a safer online world and to connect young people with the help and support they need to stay safe and well.

We're Molly Rose Foundation, founded following the death of 14-year Molly Russell. At Molly's inquest, a coroner ruled harmful online content contributed to her death. In her name, we've now got big plans to create change and save young lives. 

We're looking for a Head of Fundraising that can help us grow and deliver our crucial mission. This is a rare chance to design and deliver a fundraising strategy and team from scratch, and to build partnerships that can truly make a difference.  

You'll have exceptional fundraising skills, the strategic nous to identify and deliver key prospects, and a proven track record in securing delivering high-impact income generation and growth. You'll relish the opportunity to build from the ground up. 

As a member of our Leadership Team, you'll play a central role to help us grow and build the Foundation. You’ll help build our outcome-focused and supportive strategy and demonstrate a real ability to communicate our message and purpose.  You'll thrive on the challenge of building a purpose-driven strategy and play your part to deliver change that really counts. 

We offer a competitive package that includes

- 25 days holiday plus 2 wellbeing days

- Employee pension scheme

- Employee wellbeing budget

- We welcome applications from a diverse range of applicants and circumstances, and actively welcome flexible working requests.

For more information, please see the attached job description. 

Applications close Friday, January 10th 2025.

Harris Hill are delighted to be working with a health related charity to recruit for the Data Protection & Governance Officer in order toensure that the charity’s processes personal data in compliance with UK data protection laws.

You will play a key role in managing data breaches, providing expert guidance, and fostering a culture of compliance across the organisation.

As a Data Protection & Governance Officer you will:

• Provide expert advice on the Data Protection Act 2018 and UK GDPR.
• Investigate and manage potential data breaches, ensuring compliance with ICO guidelines.
• Maintain and update data protection policies and procedures.
• Complete and oversee compliance documentation such as ROPAs and DPIAs.
• Deliver staff training on data protection.
• Support governance and risk management processes, including preparing reports and coordinating meetings.
• Assist with the implementation of best practices outlined in the Charity Governance Code.

To be successful, you must have experience:

• Certified Data Protection Officer (CDPO), IAPP CIPP/E, CIPM, or similar certification.
• Proven experience in data protection roles, including conducting DPIAs.
• Ability to engage assertively and work collaboratively.
• Practical experience working in the role of a Data Protection Officer
• Experience acting as a subject matter expert in privacy and data protection
• Ability to communicate with a range of stakeholders at differing levels of seniority
• Experience in undertaking Data Protection Impact assessments (DPIAs)
• Good knowledge of corporate governance and procedures
• Experience using relevant systems to manage good governance and data protection

Desirable Skills:

• Experience in the charity sector.
• Background in risk and compliance.

  Salary: £40,000 - £45,000 per annum

Contract type:Full-time, permanent

Location- Fully remote with occasional meeting in London

 Closing date: 10th January at 8am

Interview: 1st stage: w/c 13th January

2nd Stage w/c 20th January

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.

This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6 million households in the UK.

NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.

WHAT YOU WILL NEED TO SUCCEED

You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.

You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

WE ARE OFFERING

· £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.

· 11½% non-contributory pension.

· 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.

· Flexible working arrangements including the opportunity for Hybrid working.

· Enhanced family friendly payments.

· Employee Assistance Programme.

· Employee benefits platform.

· 18-Month Fixed Term Post.

The closing date for all applications is 12:00 noon 13 January 2025. We anticipate interviewing the two weeks commencing 20 January 2025. Full details of the posts and an application form are available on our website.

HOW TO APPLY:

To apply click 'apply via website'.

Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927

About the opportunity:

The Tutor Communications Officer will work closely with the Communications and Media Manager to support all aspects of stakeholder communications and engagement at Action Tutoring. The role will require you to develop engaging and motivational content when communicating with our volunteer tutor network, schools and other stakeholders.

The Tutor Communications Officer will develop their data management and analytical skills, when evaluating the impact of communications and maintaining subscriber data. They will also develop detailed knowledge of our e-communications software (Campaign Monitor) to create precise and engaging email campaigns with accurate segmentation of recipients. 

Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility. 

Key information: 

Reports to: Communications and Media Manager 

Salary: £25,235 per annum plus London Weighting of £2,271 per annum (if applicable) 

Contract and hours: Temporary 12-month full-time contract to cover sickness leave, or until the return of the postholder, whichever is earlier. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours

Closing date: Wednesday 8th January 2025

Interviews: Thursday 16th January 2025 

Start date: As soon as possible 

Place of work: This role is remote, with occasional travel to London. The candidate can be based anywhere in the UK. Our London office address is: x+why Fivefields, 8-10 Grosvenor Gardens, London, SW1W 0DH

Application process:

Please submit a completed application form via our website.

In the form you will be asked to reflect on the statements below:

1. Please provide examples of when you have shown evidence of being a creative and effective communicator, able to adapt to different audiences and platforms to achieve an outcome.

2. Please provide examples of when you have shown the ability to 'spin different plates' simultaneously while working to high standards.

3. What experience do you have with data management and analysis? Please provide specific examples of how you've used data to improve communication strategies

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you. 

Please make sure to fill out and submit the application form so that we can consider you for the role.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Manager- Data & Supporter Services  in order to oversee and deliver the efficient collection, analysis, and management of supporter data to inform decision-making, utilising data insights to identify trends, measure campaign effectiveness and maximise supporter engagement.

As a Senior Manager – Data & Supporter Services you will also lead the Supporter Services team to optimise operations, ensuring excellence in customer service and supporter experience

As a Senior Manager – Data & Supporter Services you will:

• Data Management: Oversee processes for importing and managing supporter data within Raiser’s Edge, ensuring data integrity and insight-driven decision-making.
• Operational Leadership: Lead Supporter Services operations, managing credit card payments, donor inquiries, and bespoke supporter requests.
• Reporting & Insights: Create detailed reports and data selections to support fundraising and marketing campaigns, including donor analysis, event registration, and sponsorship tracking.
• Gift Aid Management: Prepare and submit monthly Gift Aid claims.
• Work closely with Finance and Communications teams to ensure smooth data flow, accurate coding, and comprehensive reporting.
• Ensure all data is processed in line with GDPR, PECR, and other relevant regulations.
•  Develop and mentor a dynamic team, fostering a culture of accountability, professional growth, and continuous improvement.
• Stay updated on emerging technologies to optimise supporter services and data management systems.

To be successful, you must have experience:

• Exceptional communication and interpersonal skills for building positive relationships.
• Strong analytical and problem-solving capabilities with a data-driven mindset.
• High level of organisation, attention to detail, and ability to meet strict deadlines.
• Team-oriented, proactive, and passionate about improving children's health.
• Proven leadership experience in supporter services, data management, or a related field.
• Expertise in relational CRM databases (Raiser’s Edge preferred) and advanced IT skills.
• Strong understanding of GDPR and ethical fundraising practices.
• A track record of managing teams and delivering measurable results.

Salary: £40,000 per annum

Contract type:Full-time, permanent

Location- Fully remote with regular travel to South-East England

Closing date: On rolling basis

Interview: January