Wellbeing Caller

We are looking for enthusiastic and empathetic volunteers with great communication skills. As a wellbeing caller, you will phone clients of Age UK Islington (AUKI) to complete a wellbeing check, log details from the call on our Customer Relationship Management (CRM) system, and flag up anyone that may need more assistance or further access to services. This may be the role for you if

• You are a good listener that can engage others in natural and easy conversation to find out how they are getting on.
• You have attention to detail and are thorough.
• You have a willingness to learn about the challenges facing vulnerable adults.

By providing practical solutions and guidance to adults that might be struggling, you will be able to make a difference in someone’s life. This role can be done from home, providing you have the right computer and/or phone setup.

What you will gain:

• Customer service experience
• Knowledge of the support that is available for vulnerable adults
• An in-depth understanding of the issues that older people and vulnerable adults face
• Use of specialist software
• The chance to make a big difference to someone’s life by being an empathetic and kind listener.

Commitment:

We are a relatively small organisation working with vulnerable adults and we have quite a few administrative boxes to tick before accepting new volunteers. You will need to fill in an application form, provide two references, a DBS check, have an informal interview, complete some safeguarding courses online, listen to a volunteer induction presentation, and receive role specific training.

Because the training and administrative work required to get a volunteer set up is quite extensive, we are asking for a commitment of a minimum of 3-4 hours a week for at least 6 months.

Extras:

This position is not accessible to those that are under the age of 18.  

We will pay all reasonable travel expenses as well as subsistence/lunch expenses if you volunteer for half a day (3.5 hours or more). Office hours are between 9 and 5.