Jobs in Warwickshire
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision is a world in which prisoners of conscience and human rights defenders are able to live in safety, with self-determination and financial independence and to continue to uphold and advance human rights. While other NGOs advocate and campaign for human rights, we focus on meeting the immediate hardship needs of prisoners of conscience and human rights defenders. We believe that it is important to hear their voices directly and that this is only possible if they have the financial security and safe space for self-determination in their work.
As Communications and Administration Officer, working within a team of three staff and about six volunteers, this role offers a broad range of roles and experience within a dynamic human rights charity.
Position: Communications and Administration Officer
Responsible to: Director and Grants and Engagement Manager
Location: Remote working, with regular in-person meetings
Hours: Three or four days a week, depending on skills and expereince, working from 9am to 5pm
Salary: £23,000 to £26,000 FTE, depending on skills and experience
Annual leave and benefits: 25 days per year, pro rata, 8% pension employer contribution
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation. First-round interviews will be arranged as applications are received, with second interviews to be decided.
Closing date: 31 January 2025
Responsibilities:
Communications
- Assisting the director on the major donor programme
- Drafting and publishing all postal and email communications to donors, including fundraising campaigns and newsletters
- Working with the director and the grants and engagement manager on fundraising appeals and fundraising opportunities
- Work with the grants and engagement manager on digital onboarding of new supporters
- Coordinating and managing volunteers
- Website updates and uploads
- MailChimp and social media management and content production
Administration
- Managing and updating our donor database
- Checking and uploading donations on the donor database
- Running GiftAid
- Processing outgoing all payments through banks and money transfers
- Liaising with the external accountant to run reconciliations and odd tasks
Requirements:
- IT and digital competence
- Ability to multitask and to learn new and varied skills
- High standard of English and communications content
- Desirable: any relevant experience
Our vision is a world in which prisoners of conscience and human rights defenders are able to live in safety and continue their human rights work.
The client requests no contact from agencies or media sales.
Youth Futures Foundation is the national What Works Centre for youth employment, with a specific focus on marginalised young people.
We find and generate high-quality evidence to better understand England’s’ youth unemployment and inactivity challenge, and most importantly to learn what solutions work to address this. We do this through bringing together the best evidence already in existence and build on this by conducting original research and testing and evaluating promising interventions to produce much needed new evidence where there are gaps.
We are looking for a dynamic Team Coordinator to provide administrative and business support to the Director of Programmes and Grants in the Implementation, and administrative support to their directorate.
The successful candidate will help us to deliver on our objectives by providing seamless support and delivery. They will:
- Understand the needs of the teams, the context in which they operate, and focus on problem-solving and working with others to meet objectives.
- Help the teams to work effectively, co-ordinating team activities, maintaining relationships (internally and externally) alongside supporting operational excellence.
This role is fixed term until January 2026 and will be based in our Birmingham office.
We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information and a full job description, please download the Recruitment Pack.
HOW TO APPLY
Click on the 'APPLY' button below to apply online. The closing date for applications is Wednesday 11 December 2024 at 10am.
The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities. We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.
The client requests no contact from agencies or media sales.
Prospectus is delighted to support a UK charity supporting people in hospitals and care in their search for a Finance Assistant (PT). This is a part-time post (12-15 hours), on a 6-month contract and remote working basis.
Reporting to the Interim Finance Manager, the Finance Assistant (PT) will take on core finance tasks and processes, as well as participate in the development of new procedures where appropriate. The postholder will collaborate with the Finance Assistant on purchase ledger processes, including invoice approval by budget holders, posting to Sage and BACS payments, and with the Fundraising & Comms Assistant on posting and reconciliation of d onations and subscription income. The Finance Assistant (PT) will also deal with staff expenses, credit card administration and provide support with month-end.
To be successful, you will have knowledge and experience of financial and accounting principles, preferably from a small/medium sized organisation. You will be comfortable with computerised accounting systems, such as Sage 50 accounts, Xero, QuickBooks or similar. You will be confident with Excel and able to extract transactional information from database systems. You will be enthusiastic and proactive, open to new ways of working and offer flexibility in an evolving environment. Charity knowledge or experience would be preferable, but not a necessity. You will identify with Music in Hospitals and Care's public benefit aims & core values.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
The hiring managers are reviewing applications on a rolling basis, please initially submit a CV to learn more, and ensure you don't miss out.
Closing Date: 9 December 2024
Ref 6910
Save the Children UK has an exciting opportunity for a collaborative and engaging individual to join us as our Fundraising Manager, where you will help drive growth in our key income streams while providing exceptional stewardship to our valued supporters.
In this role you will have the opportunity to work remotely from anywhere in the UK, with occasional on-site presence in London Farringdon approximately once per quarter.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm.
When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
As Fundraising Manager, you will play a pivotal role in driving income growth across key streams, including regional corporate partnerships and individual fundraisers. You will have the opportunity to build and nurture successful relationships with supporters, offering the highest levels of stewardship while managing multiple priorities.
Additionally, you will contribute to income reporting, budgeting, and forecasting, ensuring that pipelines of prospects and partners are accurately maintained and strategically developed.
In this role you will:
• Drive growth in our key income streams of regional corporate partnerships and ‘in aid of' fundraising individuals.
• Manage multiple priorities simultaneously while providing the highest level of stewardship to all supporters.
• Contribute to departmental income reporting, budgeting, and forecasting.
• Ensure the pipeline of prospects and partners is kept up to date across all income streams.
• Develop and implement safeguarding procedures relevant to the role, ensuring children, community members, staff, and volunteers are protected from harm.
About You
To be successful, it is important that you have:
• Experience in a corporate and community fundraising environment.
• Proven ability to manage multiple priorities simultaneously while maintaining the highest level of supporter stewardship.
• Strong experience of building successful internal and external relationships.
• Solid organisational skills to ensure fundraising activities are planned, implemented, and completed to the highest standards.
• Creativity to generate innovative ways to support partners and fundraisers, fostering long-term supporter relationships.
• Experience of financial budgeting and reporting.
• Excellent written and verbal communication skills.
• Commitment to Save the Children's vision, mission, and values.
What We Offer You
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
We focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to improve the lives of children every day.
Closing date: Monday 9th December 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office. This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The client requests no contact from agencies or media sales.
Are you passionate about empowering individuals and creating meaningful change? Do you enjoy developing learning solutions that drive personal and organisational growth? Then join Shelter as a Learning & Development Manager to help us build the skills and capabilities to make an even greater impact.
About the role
Reporting to the Head of Learning & Organisational Development, as Learning & Development Manager, you will be responsible leading and managing the L&D team who will be creating and implementing comprehensive learning and development programmes that align with Shelter’s policies, processes, strategies and vision. You will play a key role in ensuring Shelter staff keep up to date with all compliance training, and enhancing employee skills, knowledge and performance.
About you
To succeed, you’ll have experience of working in a learning and development, HR or organisational development role. From this experience we’d like to see you have knowledge and understanding of adult learning principles and be able to show how you have used this to design and implement learning and development solutions. You will also need to have line management experience, you will be managing our L&D team and providing support to their development.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit
About the team
We’ve seen some incredibly significant changes in Shelter over the past three years, with a radical shift in our organisational strategy and the consequent need to change our ways of working fundamentally. Our Equity, Inclusion and Culture (EI&C) Directorate was formed to help us actively embrace diversity - in people, ideas and actions, with a focus on changing our internal culture and promoting equity. Our Learning and Organisational Development team sit within the EIC directorate.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
LitterHeroes Programme Manager
Salary: £ 27,665p.a. - £34,581p.a. dependent on hours
We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off, 8% employer pension contributions, a core hours system of working and enhanced family friendly policies
Contract: Permanent
Hours: 30-37.5 hours per week (we are open to discussing how this may work for you)
Location: Home based with some travel across England
Wigan or London (office or hybrid working) is also available
Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.
We are looking for an experienced and dynamic person to manage our national LitterHeroes programme.
The successful person will have experience in project management, budgets, managing staff and volunteer engagement skills.
This role sits within the Volunteering & Community Engagement team who run a range of programmes and activities for volunteers and will be responsible for the development, management and coordination of the Keep Britain Tidy LitterHeroes programme.
The role will engage with our dedicated volunteers in both the LitterHeroes and LitterHeroes Ambassadors networks who are taking action on litter across the country.
The aim of this role is to develop and deliver the programme to increase the impact our volunteers can have. The post holder will expand engagement with Keep Britain Tidy LitterHeroes and LitterHeroes Ambassadors and increase their support, knowledge, and ultimately the action they take, developing the programme so that it has real impact.
The role will manage these two inspiring networks of volunteers, growing the volunteer base; providing advice; supporting them to take action in their local community; supporting them to promote Keep Britain Tidy’s campaigns; developing online support systems; and measuring and communicating the impact of the work they do.
As we’re moving forward, we recognise that a diverse workforce yields the best results. We embrace all the different identities in the UK, and we want our workforce to reflect that.
Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff and welcomes applicants from all backgrounds.
All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net carbon pension scheme and to receive extra days leave for using alternatives to flights. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.
If you are interested in this job and want to help us, make a difference, please review a copy of the full job description.
After reading the application information, if you would love to work with us, please continue to apply.
As part of the application process, you will need to answer 3 questions, submit a tailored CV and complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population, and we are not excluding any community. Please note that this information will be held separately.
Please ensure that your CV fully demonstrates the essential skills/experience asked for within the Job Description before applying.
Please submit your application before the closing date.
The deadline for applications is 09:00 Monday 16 December 2024
For successful candidates, interviews will be held via Microsoft Teams on Thursday 2 January 2025
If you require an in-person interview, please let us know.
Please note - we respectfully ask that previous applicants do not apply.
We have signed the pledge to always #ShowTheSalary for the roles that we advertise.
We are proud winners of the Working Families’ Best Small Employer Award 2021.
No agencies please.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to join a growing and friendly team in a dynamic regional charity.
The Charity has consistently punched above its weight, achieving an impact beyond its size. Since 2000, we have invested over £45m in vital research activities in the region’s top hospitals and universities, constantly pushing the boundaries forward in the fight against cancer. We have also launched influential, region-wide initiatives, including award-winning public health campaigns, a leading-edge annual Regional Report on cancer and creating the innovative Lab-Coat Learning education programme for the region’s schools as well as launching a retail chain.
We are driven by the difference we are making in the fight against cancer. If this is a fight which excites and inspires you, then step forward: we’d love to hear from you.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Marketing & Growth Manager who wants to help grow the audience of Bliss and its clients.
The role is fully remote, but applicants must be based in the UK. We’re happy to consider part-time applicants.
WHO ARE YOU?
You’ll understand all aspects of the marketing toolbox, and know how these can work together to deliver success. You’ll be able to deliver marketing strategies for Bliss and our clients, identifying opportunities and executing your plan with support from the rest of the team. You’ll work closely with clients and the management team and be able to grow accounts and pitch for new business when opportunities arise.
Essential capabilities:
- Strategy - Work with clients to develop marketing plans and be a driving force in realising them.
- Business Development - Help grow existing accounts, generate new business opportunities, and win new clients.
- Content Marketing - Ideation across multiple channels, including email and social.
- Client Services - Meet regularly with clients (remotely) to build relationships and demonstrate success.
- Organic Search - Understand and help implement improvements to boost organic search listings.
- Online Advertising - Understand the importance of paid advertising in the marketing mix (e.g. PPC). It is not a requirement for this role to manage these campaigns.
- Analytics - Be able to analyse data and produce reports that show success and impact.
- Development Support - Support design and build colleagues to build websites that use best practice marketing techniques.
What sort of person are you?
- Self-motivated, to look for opportunities and make sure we take advantage of them.
- Positive, to improve collaboration and build strong relationships.
- Efficient, to prioritise tasks and deliver on time.
- Empathetic, to help you understand the motivations of your customers and colleagues.
- Communicative, to be approachable and demonstrate value.
- Organised, to manage multiple work streams simultaneously.
WHO ARE WE?
Bliss is a digital agency that helps organisations to make the world a better place.
We do this by providing strategy, development and support services to charities and nonprofits, to help them achieve their purpose and meet their objectives.
We were founded in Manchester in 2010, but have been fully remote since 2020 and now have colleagues across the UK and beyond.
Bliss is a certified B Corp™ and Social Enterprise - we’re counted among businesses that are leading a global movement for an inclusive, equitable, and regenerative economy. We are also certified employers with Disability Confident and the Living Wage Foundation.
Bliss is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications regardless of sex, gender, race, age, sexuality, belief or disability.
Location
Bliss is a fully remote/distributed business, with no central office. You’ll therefore need a comfortable and productive home workspace.
Despite this, we understand the importance and benefits of face-to-face contact, and enable this in several ways. This includes optional quarterly meetups, weekly all-company video calls, and paid access to coworking space.
Values
At Bliss, personal values are as important as experience and skills. If you’re not a good fit for our agency, you won’t enjoy your job, and that’s not good for anyone.
- Be Good
We look after each other, the planet, and all humankind.
We’re not selfless, but will choose to do the right thing above all else. - Be Open
We are honest and transparent with our colleagues and clients.
We hope to create friendships from work relationships, gaining trust and respect. - Be Harmonious
We work to the same goals even if we don’t agree individually.
We value collective success as much as we do personal victories.
BENEFITS
- Flexitime - organise your work around your life.
- Healthcare scheme, including counselling, dental and opticians.
- Accident and accidental death benefit.
- Profit-related bonus.
- Buy / sell holiday scheme.
- Individual annual training budget, plus additional budget for group activities.
- Fully paid quarterly social meetups.
- Holiday loyalty scheme - earn up to 30 holidays per year.
- 5% matched contributions on your pension.
- Tax-free working from home allowance to help with energy bills.
- Employee purchase scheme, to help you buy office furniture, headphones and laptop bags.
Some benefits are only available after probation, and can be withdrawn or amended in the future to ensure they are providing value for the team and business. Generally though, we’ll be looking to add and improve these over time.
Bliss is a digital agency that helps organisations to make the world a better place.
The client requests no contact from agencies or media sales.
Home based working in the UK, preferably London/near London (part-time access to office spaces available nationwide, flexible working policy)
About us
We are a collaborative, UK based network bringing our 30 years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.
About the role
The Senior Campaigns and Communications Advisor works to amplify STOPAIDS’ impact and reputation across our key advocacy areas through public campaigns and mobilisation, youth engagement and communications, including social media, our website and branding resources.
This role works with the Advocacy Team to plan, co-ordinate and implement campaign activities for STOPAIDS, including the engagement of youth champions and youth networks, and to coordinate and implement our external communications strategy, ensuring high-quality external online content, including social media and website management.
Benefits
We offer several benefits including:
- A 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff can work reduced hours over 5 days or a 4-day week.
- Home-based working policy with monthly access to office spaces including a home working grant and monthly bill contributions.
- Flexible working, including non-standard working hours.
- A group stakeholder pension scheme with 6% employer contributions.
- An individual learning and development budget allocated to staff members each year.
- 20 days’ annual leave per year (excluding bank holidays), plus 1 day for every year of service, for up to 4 years.
- Enhanced maternity and paternity pay for employees with 1 years’ service or more.
For more information, please download the job description below.
To apply, please download and complete our application form below. CVs will not be accepted.
We reserve the right to close the advert early, should sufficient applications be received.
People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritized groups are particularly encouraged to apply.
STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age.
We are open to considering applications for a part-time role that would require a job share.
Home based working in the UK (occasional supported access to office spaces available nationwide, flexible working policy)
Fixed term for one year (with the possibility of extension)
About us
We are a collaborative, UK based network bringing our 30 years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.
About the role
The Advocacy & Media Manager reports to the Co-Director of Advocacy and is responsible for leading STOPAIDS' advocacy on Global Health Institutions and the HIV Response, with a particular focus on resource mobilisation for the HIV response and the role of the UK government. They are also responsible for overseeing the development and execution of STOPAIDS' organisation-wide media strategy.
Benefits
We offer several key benefits, including:
- A 28-hour work week with no salary reduction, with options to spread the hours over 4 or 5 days.
- Home-based working with part-time access to an office space, home-working grants, and bill contributions.
- Flexible working hours.
- A 6% employer contribution to a group stakeholder pension scheme.
- Annual personal learning and development budgets.
- 20 days’ annual leave, plus an additional day for each year of service (excluding bank holidays).
For more information, please download the job description below.
To apply, please download and complete our application form below. CVs will not be accepted.
We reserve the right to close the advert early, should sufficient applications be received.
People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritized groups are particularly encouraged to apply.
STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age.
We are open to considering applications for a part-time role that would require a job share.
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
THE ROLE
NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.
WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances.
Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.
The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:
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Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.
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Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.
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As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.
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Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.
The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.
The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.
WHAT YOU WILL NEED TO SUCCEED
You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings. You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.
You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.
An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.
WE ARE OFFERING:
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£25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale.
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18-month fixed term contract.
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11½% non-contributory pension.
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25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
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Flexible working arrangements including the opportunity for hybrid working.
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Enhanced family friendly payments.
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Employee Assistance Programme.
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Employee benefits platform.
The closing date for all applications is Friday 06 December 2024 at 12:00 noon. We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date. Full details of the posts and an application form are available on our website.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
HOW TO APPLY:
Please apply by clicking 'apply now'.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries please.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to and working closely with the Development Manager and Schools Project Coordinator we are seeking a highly organized and proactive administrator to join our team. This individual will be responsible for supporting with key communication and administrative tasks related to project onboarding, training, and data tracking for schools involved in the Get Cycling programme.
The ideal candidate will have excellent communication skills, attention to detail, and experience with administrative support. They will also have a professional telephone manner and be comfortable making numerous outbound calls daily.
Equipping more than five million children with the skills and confidence to cycle on today’s roads
The client requests no contact from agencies or media sales.
Are you ready to make a meaningful impact by leading high-quality support services for people affected by MND?
We are seeking a Senior Head of Integrated Services & Delivery to oversee and shape our national and regional support services, ensuring they are accessible, inclusive, and meet the needs of those living with and affected by MND. This is a home-based role with travel requirements to Northampton and regionally.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
Key Responsibilities
In this role, you will lead our integrated services and delivery teams, driving quality, innovation and excellence across all areas.
- Accountable for the Association's a portfolio of direct services at both national and regional levels, supervising a team of five senior leaders.
- Accountable for the improvement and enhancement of our current direct information and support provision to ensure they are high-quality, safe, and inclusive.
- Lead on the development and implementation of a forward-looking strategy for information and support services that align with organisational goals and address evolving needs.
- Develop, implement, and monitor budgets exceeding £8 million, ensuring financial sustainability and strategic impact.
- Lead the delivery of strategic change initiatives to enhance service quality and effectiveness.
- Establish and monitor data-driven performance metrics to track impact and outcomes.
- Drive innovation in service delivery models, working collaboratively with internal and external stakeholders.
- Embed equality, diversity, and inclusion in all services to ensure accessibility for all communities.
- Support staff and volunteers with the tools, training, and policies needed to deliver exceptional services.
- Act as a key contributor to business planning and deputise for the Director of Services & Partnerships when required.
About You:
You are a proven leader with a passion for driving meaningful change in support services. Your experience and expertise will help us deliver impactful, person-centred services across the UK.
- Educated to Master's level in management arena or equivalent level of experience.
- Significant leadership experience within the charity or health sector.
- Demonstrated success in developing and delivering both virtual and in-person services.
- Track record of implementing strategic and operational plans on a national scale.
- Strong leadership and organisational skills, with a focus on collaboration and team development.
- Proficiency in using data to drive service improvements and measure outcomes.
- Excellent communication skills, with the confidence to challenge and inspire at all levels.
- Commitment to equality, diversity, and inclusion, with experience in promoting these values within organisations.
The full job description is available in the candidate pack.
Salary: £69,550 per annum
Hours: 37 hours per week
Location: Home-based with travel requirements to Northampton and regionally
Contract: Permanent
Hybrid Working and Flexibility: This is a home-based role with an expectation of minimum 2 days per week in Northampton and working regionally. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
Interviews are scheduled for Thursday 19 December and Friday 20 December
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Experience in a similar senior leadership role within the non-profit sector in an information & support organisation, preferably health focused.
- Experience developing and delivering high quality, efficient and innovative person-centered services - both virtual and in person.
- Experience of developing and implementing strategic and operational plans at a national (across England Wales and Northern Ireland), regional and local level.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a new role for NST, building on the work developed through our ‘Get Connect, Stay Well’ project currently funded through the ‘Getting Help in Neighbourhoods’ programme.
Are you a community focused individual who has an interest in coordinating and developing a wellbeing programme, then this might be the role for you?We are looking for applicants with excellent communication and organisational skills, who have an understanding of the barriers and challenges facing individuals within deprived communities. This is an exciting opportunity to join a supportive and friendly team working on programmes that have a positive impact on the lives of people living in Braunstone.
Main responsibilities and duties
To:
1. Coordinate and develop a wellbeing programme that supports the mental health and wellbeing of NST service users and the wider Braunstone community of LE3 1.
2. Support individual service user wellbeing by referring into activity delivered by NST and other local community partners.
3. Undertake regular wellbeing check-ins with service users to monitor progress and impact of engagement with wellbeing activity.
4. Update the company’s CRM system with participant information in line with GDPR and record progress and impact.
5. Develop, implement and maintain effective monitoring and recording systems: capturing and recording data to demonstrate the programme reach, providing reports and other information as required.
6. Support the Service Manager to maintain accurate budgets and financial records especially for monitoring funding grant returns.
7. Support the Service Manager in the development of funding bids to support delivery and expansion of the wellbeing programme.
8. Build and maintain partnerships which will support the development of wellbeing programmes.
9. Source, arrange and co-ordinate facilitators and practitioners suitable to deliver any planned activity.
10. Ensure that adequate risk assessments are undertaken prior to any activities and that confidentiality and safeguarding protocols are followed.
11. Support the Communications and Project Support Worker to promote the programme by developing copy and marketing material for circulation on the various company social media platforms and website.
12. Support the supervision of activities, including the staff and volunteers where applicable.
13. Represent and champion the services provided by NST as required at external events and meetings.
14. Work in partnership with the Wellbeing Facilitator to ensure that the over 50s programme is developed and delivered in line with the overarching wellbeing programme.
15. Work in partnership with the Training Support Worker to ensure the Men’s Group is delivered in line with the overarching wellbeing programme.
General Duties:
16. Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination the team’s activities.
17. Undertake administrative and maintenance duties that assist in the smooth running of the NS base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management; and visitor service and care.
18. Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.
19. Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.
20. Work outside normal office hours and at weekends as and when required.
21. To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.
22. To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.
This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.
Qualifications and Experience
Experience of developing and coordinating mental health and wellbeing programmes
Experience of working in a busy environment
Experience of developing and writing funding applications
Experience of working in the charitable/voluntary sector
Knowledge
Understanding the impacts of wellbeing services on participant mental fitness
Knowledge of sector wellbeing service provision
Knowledge and experience of supporting vulnerable clients
Knowledge of safeguarding procedures for both adult and child protection
Health and safety
Has an understanding of the needs of deprived communities and barriers and challenges facing individuals and service providers
Understanding of and commitment to equality of opportunity
Skills
Excellent organisational skills and experience
Excellent verbal and written communication skills
Strong ICT skills especially with Microsoft Office
Problem-solving skills and ability to adapt and act accordingly to situations
Ability to remain calm under pressure when dealing with challenging situations
Good time management skills to be able to support the needs of multiple people
Ability to make good, positive relationships with people, their families along with external agencies and partners
Ability to keep accurate records and a good understanding of the importance of data
Personal
An interest in helping other people, regardless of their circumstances
Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need
Trustworthy, reliable and able to keep matters confidential
A high level of patience and emotional resilience
Ability to contribute effectively to a small team
Calm and professional
Other
Right to work in the UK
Satisfactory DBS check
Full and clean UK driving Licence
The client requests no contact from agencies or media sales.
Just Treatment is excited to be hiring a Youth Mental Health Organiser to work alongside our Senior Youth Mental Health Organiser and young people directly affected by the youth mental health crisis. This role focuses on supporting young people to lead powerful campaigns that hold the corporations driving and profiting from the youth mental health crisis to account.
If you’re passionate about empowering communities and creating systemic change, we’d love to hear from you!
Just Treatment is a growing patient-led campaign fighting to ensure everyone gets the healthcare they need by demanding that the government acts to put patients before corporate profits. We believe the only way we can achieve these changes is by building a movement of those directly affected by the problem to challenge the power of the pharmaceutical and health industries. We have a track record of high impact campaigns that have changed the lives of the people we work with, and thousands of NHS patients, by forcing corporations and politicians to move.
Our approach is centred on deep organising with a cohort of patient leaders who have been directly impacted by the health injustices on which we campaign. This group steer and lead our campaigns, but are supported by a much larger group of volunteers and supporters. This role will be focused on our campaign strand around the crisis in young people’s mental health, focused on the role that late-stage capitalism is having on both the drivers of poor mental health, mental illness, and madness, and the ineffective responses to this crisis.
The role has two distinct parts: providing administrative support that facilitates the work of the Senior Youth Mental Health Organiser; and identifying and developing the leadership of young people directly affected by these health injustices and their families, building trusting relationships that ensure they are able to shape the strategy and lead the campaigns that win tangible improvements in the mental health and wellbeing of the people we are campaigning with and for.
You will work with key external allies to coordinate and multiply our campaigns, and ensure there are meaningful actions volunteers and supporters can do to further our campaign goals . You’ll love working as part of a collaborative, small team and you’ll thrive on building trusting relationships with the people you work with. And you’ll be committed to taking on David Vs Goliath fights for justice.
Check out our website for more info and how to apply!
Patient-led campaigning to win everyone the healthcare they need by demanding patients and the NHS are put before profits.
The client requests no contact from agencies or media sales.