Jobs in Ware

Thera Trust has an exciting opportunity available for a Head of Financial Planning and Analysis to join our team remotely, with the ability to travel to Grantham or wider national travel when required. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of up to £68,237.00 per annum.

Who are we?

Thera is a unique group of companies led by its vision and leadership model. We have an excellent history of providing outstanding support to individuals with a learning disability, which spans over 25 years.

The social care sector is currently facing significant challenges which have in part, impacted upon Thera Trust. We are recruiting a Head of Financial Planning & Analysis to further support and improve our business model and success moving forward.

About the Head of Financial Planning and Analysis role:

The successful applicant will be a key member of the finance leadership team, responsible for implementing finance vision, creating a culture of collaboration, and continuous improvement across the organisation. In a financially challenged sector, as Head of Financial Planning & Analyst you will be a critical colleague in the creation of the short and long-term Thera Business Plans and forecasts.

We are looking for an individual with a proven track record of leading on large scale change management programmes.

You will be working with Senior leaders across the Thera group to transform the finance function. You will have previous experience at a senior level, in strategic transformation and reporting within a complex environment.

What are the Benefits available to our Head of Financial Planning and Analysis?

• 30 days holiday + 8 days bank holiday
• Contributory pension
• Cycle to work scheme
• Employee support line to support you
• Continuous on the job training is provided

What do you need to become our Head of Financial Planning and Analysis?

• Fully qualified accountant (ACA, ACCA, CIMA), with significant post qualification experience at a senior finance level.
• Experience of operating at a senior leadership level
• Proficient in the use of recognised financial accounting software.
• A proven track record of strong capable leadership, performance improvement and organisational change
• Successful track record of overseeing and delivering service improvements.
• Highly proficient in financial modelling using Excel and other modelling tools.
• Knowledge and experience of designing and delivering high quality financial information to aid business planning and decision making.
• Adept at preparing high level financial information and communicating complex matters to all stakeholders.

Closing Date: 29th November 2024

Assessment day/interviews will be on the 9th December 2024. Location TBC

Please click "apply" now to be considered as our Head of Financial Planning and Analysis - we would like to hear from you!

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate.

We are an equal opportunities employer.

This role is exempt from the Rehabilitation of Offenders act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to an Enhanced check should you be offered the position.

The ideal candidate will have a passion for supporter care and ideally have prior experience in a donor support role or experience in customer service, administration as well as data entry. You will be looking for 37.5 hours a week and have the ability to work flexibly including some evenings and weekends to support at our charity or donor events. 

Main duties of the job

This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.

Key duties: 

- Manage the start and end of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post or phone or face to face at the office ensuring that we meet the best standards of donor care 

 - Manage post and charity office filing system and the banking and thanking process 

- Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving

- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity

- Build fantastic connections with patients, NHS staff, volunteers and our wider community to recruit new donors, fundraisers, volunteers and charity champions

- Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques

- Support all fundraising activity and represent the charity at events

- Manage and maintain the CRM system (donorfy) which includes entering all donor data including financial transactions and communications 

- Send updates to supporters to retain and increase life-time value and reactivate lapsed donors

- Send donation reports to the charity team

- Make suggestions on how to improve supporter care and implement these ideas

- To recruit and manage office based volunteers

About the organisation 

We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

Our Commitment to Diversity & Inclusion

We help patients, families and staff from every background and are committed to building a diverse and inclusive workforce that represents the hospital community that we support. If you share our passion for our cause and are motivated by our aims to bring in funds to make a difference across our hospitals, we’d love to hear from you.

Please note- if the candidates we are looking for apply we may bring our scheduled interviews early and close any further applications so don't leave sending in your application too late if you are interested in the post. 

Family Rights Group’s vision is that every child should be able to be raised safely and thrive within their family. We believe that children in the care system should have loving relationships they can turn to throughout life.

We are the leading specialist child welfare charity working to make that a reality. We’re unique in bringing together legal and social work expertise, advice giving, policy and campaigning, and direct work with young people and families.

Founded 50 years ago, our work combines commitment to human rights and social justice with expertise in child welfare law, policy and practice.

This newly created and ambitious post will give an experienced candidate the ideal opportunity to lead fundraising at the charity, building and strengthening all aspects of it. Working closely with the senior leadership team and other key roles, and combining strategic and practical responsibilities, you will develop and execute a plan to secure significant increases in funding from trusts and foundations, corporates, and individual giving.

This is a full-time or part-time role (4 days per week is preferred but other flexible options are welcome) with a start date in January 2025 or as soon as possible thereafter. Please follow the link to access more details about the role including the Job Description. 

The closing date for this role is Monday, 2nd December 2024 (10am).

Corporate Treasurer | UK Hybrid Working | 3 - 6 months | £800 - £950 per day (Inside IR35)

For a large, complex international organisation, we're recruiting an Interim Corporate Treasurer. Reporting to the Director of Finance, the Corporate Treasurer is a leadership role managing all aspects of treasury policy, processes, controls, analysis, and investment strategy. This role will also lead on cash management, financing and investment activities, internal controls, risk management and loss prevention. This is the primary treasury specialist in the organisation and will provide expert advice to support strategic objectives, whilst leading and motivating the Treasury Team.

Main Duties:

• Lead and motivate the Treasury Team, building capacity in the wider finance team
• Develop strategic partnerships with banks and other financial organisations to deliver Treasury policy, investment strategies and business objectives
• Identify opportunities to deliver better business models to impact on global ability to deliver statutory reporting obligations, operating models in-country, banking and repatriation of funds including liquidity analysis and management, cash forecasting and debt facilities
• Partner with Regional Finance Directors to optimise cash-flows, manage cash investments / liquidity including e-commerce and mobile banking, bonds, guarantees and bank KYC management.
• Develop treasury expertise and processes across the global finance teams
• Oversee all banking platforms and processes including the pan European zero balancing cash pool.
• Partner with global finance operations (Shared Services, Regional Finance Directors) to avoid trapped cash
• Manage foreign currency liquidity requirements
• Develop and recommend Treasury Management Policy and Controls and compliance and the implementation of Treasury strategy including foreign currency management
• Develop and lead long-term investment strategy

Person Specification:

• Fellow ACA, CIMA, ACCA or ACT with proven Head of Treasury or Principal Treasurer experience from a global, matrix structured organisation
• In-depth leadership experience with international treasury management
• Statutory legal entity reporting
• Assessment and management of financial risks including FX, and interest rates
• Investment management
• Reuters and dealing platforms, ISDA and loan documentation
• Excellent understanding of foreign exchange and money market
• Knowledge of the demands of treasury in business set-up and global growth

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Are you ready to step up in your career and join Barnardo’s as a Supporter Services and Fulfilment Executive? We are delighted to be searching for an excellent candidate to fulfil this role. Barnardo’s seeks to ensure that children and young people feel safer and happier by running specialist services across the UK and campaigning to make a change. 

This role will manage the daily running of third-party service providers, who are used by the Supporter Care and Services team, wider Fundraising teams, and by the third parties and in-house through KPIs and SLAs. As part of the role, you will manage the stock, storage and fulfilment of all of Barnardo’s new and existing fundraising and marketing materials, ensuring all compliance requirements are met, and operating the procedures and storage services for the team.  You will also manage the thanking processes used internally and externally and all associated service suppliers, meeting the needs of supporters, whilst also operating payroll giving administration, processing data and leading the onboarding process of new supporters.

To be successful in the role of Supporter Services and Fulfilment Executive you will need:

• Significant experience working with third-party service providers obtained from the commercial or charity sectors
• Experience developing and introducing systems and processes that improve efficiencies and effectiveness whilst saving costs
• Customer Relationship Management database experience, such as Salesforce
• Experience managing warehousing, stock, and fulfilment services
• Experience developing and working with Gift Aid

Salary: £29,000 - £33,500
Contract: Full-time, permanent 
Location: Barkingside, London/ hybrid
Deadline: 18th November

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner. 
 

Job title: Clinical Operations Manager - IRIE Mind

Responsible to: Director of IRIE Mind

Salary: Starting salary is £36,684.61 per year (Full-time equivalent), (S02-SP32a) which equates to £21,521.64 per annum at 22 hours per week.

Hours:  22 hours per week  

Contract type: Permanent

Location: The Hub, Homerton Row, Hackney, E9 6ED

Benefits: See supporting documents for information on benefits.

{Please note that this role is only available to candidates of African/ African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010}

Working alongside the Director, as the Clinical Operations Manager you will assist in the day-to- day running and management of the Wellbeing Centre and its strong team in the delivery of our specialised service. Under the direction of the Director, you will be responsible for the therapeutic management and co-ordination of the Centre at IRIE Mind, including the support, line management and supervision of staff in offering therapeutic interventions, service development and the involvement of Clients in the quality-of-service provision.

Please see the Job Description and Person Specification attached for more information.

DBS clearance at Enhanced (without Barring) is required for this role.

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:  We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.  

The closing date is by 3rd December 2024, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

Job Title:                        Volunteer Support Officer     
Contract:                        Full time, permanent     
Salary:                            £30,00-£32,000 (depending on experience)
Reports to:                     Head of Membership Services
Place of Work:              BSH Headquarters, 100 White Lion Street, London, N1 9PF. (Hybrid working) 

Founded in 1960, The British Society for Haematology is a registered charity and professional membership body.  The object of the Society is to advance the practice and study of haematology and to facilitate contact between persons interested in haematology.  The Society has over 3000 members consisting of doctors, scientists, nurses and allied health professionals specialising in the field of haematology.  The Society has the British Journal of Haematology as its official journal and supports the haematology community through its educational resources, events, grants and guidelines as well as advocating for the profession. 

The Role 

The Volunteering Support Officer is a new role and will work as part of a small friendly team. They will be the lead administrator for the Early Careers Forum and the Global Haematology Special Interest Group (SIG). The post holder will work with volunteers to arrange and minute meetings and prepare agendas and papers for distribution. They will be responsible for SIG webpages and co-ordinating ebulletins to keep members up to date with SIG activities.

The post holder will recruit volunteers for committees and Special Interest Groups (SIGs) following our governance rules. You will act as the main point of contact for volunteering queries and ensure volunteers’ records and SIG membership are up to date using subscriber database.

The successful candidate will be an excellent communicator, both verbally and written. You will have the ability to work on your own initiative and prioritise workload.  You will have experience of organising and minuting meetings, updating website pages, using a database and GDPR experience and awareness.

Please note, although this role is hybrid you will be required to be office based as and when the business requires. You will also have to occasionally travel and stay away from home to support volunteers’ meetings including at our ASM which includes weekend working.

To Apply

To apply, please submit an up-to-date CV and covering letter outlining your suitability for the role according to the job description and person specification.

Closing Date:  12pm on 2nd December 2024 

Interview dates: W/C 9th December 2024 

No agencies please.   

The British Society for Haematology is committed to equal opportunities and values diversity in its workforce. 

REF-217 880 

Are you an experienced administrator with a passion for using your skills to help improve the lives of older people? Join our team!

You would be at the heart of Care Rights UK’s work, supporting our small team to deliver our ambitious aims. You would manage the office to ensure smooth running of our processes and help us improve our efficiency. You would provide administrative support across our services, campaigns, research and policy work, helping us to raise our profile. You would support our members and Lived Experience Group, helping us to grow and diversify our reach.

You would be welcomed into our small, dedicated, friendly team. Working alongside colleagues who are experts in their field, there would be dedicated time for co-learning and sharing knowledge and skills.

The ideal candidate will be a positive, can-do person, with a passion for using their organisational and interpersonal skills to champion the rights of people needing care.

This is an exciting period of change for the charity, as we invest in growing our services and seek to diversify and increase our reach across the UK.

We value equality and diversity. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith, disability, or carer status.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Redbridge.

£29,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Support Workers provide information, social inclusion, and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes. The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at anytime of day or night.

This role involves shift working including weekends, evenings and bank holidays.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website and search REQ005850

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
Being responsible for the handover of key information between shifts
Provide structured support and guidance to other front line staff in their area of expertise
To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Are you a strategic leader with a passion for equity and inclusion? Join Shelter as our Assistant Director of Equity and Inclusion, where you'll drive meaningful change to create a more inclusive, anti-racist organisation committed to ending the housing emergency.

About the Role

As the Assistant Director of Equity and Inclusion, you will be pivotal in driving Shelter’s equity and inclusion agenda. You will lead on strategic programmes to promote inclusivity, anti-racism, and lived experience, ensuring these principles are woven into all aspects of Shelter’s work. Collaborating with senior leaders, you will help shape Shelter’s future workforce and culture.

You will oversee and motivate teams dedicated to Equity, Inclusion, Anti-Racism, and Lived Experience. Additionally, you will work closely with the Assistant Director of Organisation Development and Engagement to deliver culture change aligned with Shelter’s core values.

Key Responsibilities

• Strategy and Vision: Lead and operationalise the Equity and Inclusion strategic plan.
• Workforce Development: Develop strategies to cultivate a diverse pipeline of leaders and talent.
• Data and Reporting: Track and report on E&I progress, ensuring alignment with strategic objectives.
• Collaborative Leadership: Support Shelter’s culture initiatives by co-leading on equity, inclusion, and lived experience insight plans.
• Risk Management: Oversee safeguarding and other risks, particularly regarding people impacted by housing emergencies.

About You

You’ll bring proven experience in developing and implementing equity and inclusion strategies within complex organisations, demonstrating a strong record of leading meaningful culture change. With a collaborative approach and excellent organisational skills, you’ll be skilled in mobilising and leading cross-functional teams across diverse settings.  

Your commitment to values-led leadership will foster inclusivity and trust, while your expertise in co-production and lived experience initiatives will ensure these perspectives are embedded across Shelter’s work. As a subject matter expert in equity, diversity, and inclusion, you’ll drive accountability and inspire positive, impactful change throughout Shelter.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Please note applications without a supporting statement will not be considered. 

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Rainforest Foundation UK strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. We’re seeking a Project Finance and Administrator to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice. Hardworking and with an attention to detail, you will work closely with project coordinators and local partner organisations in the Democratic Republic of Congo to deliver exciting new projects expanding community land rights, sustainable livelihoods and forest protection initiatives.  

About you

The ideal candidate should have demonstrable experience of providing financial and administrative support to projects within charity or international development settings. Proficiency in both English and French is essential, alongside experience a personal commitment to defending human rights. Additionally, you should have excellent interpersonal and communication skills, cultural sensitivity, and the ability to work under pressure in complex environments, including up to 12 weeks of travel per year to remote forest areas.  

For further details regarding the role and specific qualifications required, please consult the Job Description. 

We welcome all applicants and encourage those who believe they may not strictly meet all requirements to apply, demonstrating in their cover letter why they are the right fit for the role.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health Service in Islington.

£29,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Enhanced Support Workers enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

This is a fixed term contract, running until 30th March 2025

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Develop knowledge around the local mental health system to ensure customers receive the best treatment available

Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area

Empower customers to ensure they receive the service and benefits they are entitled to

Undertake all administrative work and keep accurate and comprehensive tenant/customer records, to set an example to colleagues of how best to complete paperwork records to professional standards

Encourage and enable tenants to pay their rent and to ensure that rent accounts are up to date and checked regularly and managed effectively in conjunction with the Housing Management team

Being pro-active and displaying good assertive engagement skills. To advocate for their key customers and other service users with the team, the community (where appropriate) and external providers.

Alongside the management team, checking that key health and safety tasks are completed to a good standard and supporting staff with day-to-day troubleshooting and setting best example for quality.

Setting an example of daily best practice and being an approachable figure to voice viewpoints to the management team

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Flexible

Open to feedback and self development

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 3, or equivalent or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.