Part-Time Entry Level / Graduate Jobs in Greater London
Job Title: Member and Supporter Experience Coordinator
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London), 1 day minimum a week in office in London Bridge.
This role is open to both full-time applicants and part-time applicants, happy to do a job-share.
*This role sits within a pay grade with a pay range of £26,887 to £42,371. The salary on appointment will be set at the lower end of the pay range, to a maximum of £34,629 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
Please note that interviews will be held on the 20th March in person.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience.
- Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience.
- Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Support the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post
The Person
Knowledge, Skills and Experience
Essential:
Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
Excellent interpersonal and communication skills, including the ability to write to a high standard.
Strong numerical skills and the ability to use and interpret data.
Ability to adapt style, tone and content to a relevant audience.
Experience delivering excellent supporter or customer care (minimum 2 years’)
A team player, able to develop collaborative, strong and effective working relationships.
Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
- Proven experience using a CRM and customer service management systems (e.g. Salesforce) to manage and analyse supporter interactions.
- Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards.
- Interest in walking and/or being an advocate for the outdoors and natural environment.
- Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
- Experience working in a supporter-focused, fundraising or membership-based environment is a plus. Candidates from subscription-based services are also encouraged to apply.
- Experience in providing insight and reporting in a supporter or customer facing environment.
- Experience in working with volunteers, with an understanding of volunteer motivations and needs
- Knowledge of relevant regulatory and legal requirements that impact charities.
- Experience working with third party suppliers.
Desirable:
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
London Legal Support Trust has been supporting free legal advice providers for the last 21 years by providing financial and non-financial support. The organisations we support include Law Centres, Citizens Advice, and other legal advice agencies.
We are looking for an organised, proactive and purpose-driven individual to join our brilliant team as an Admin and Operations Assistant. You will provide essential support to our team, ensuring smooth and efficient administrative operations. By supporting the wider team, this role plays a vital part in enabling the charity to achieve its mission, ensuring that resources are managed effectively, and helping to deliver services that make a meaningful difference to the legal advice sector.
MAIN DUTIES & RESPONSIBILITIES
Meeting & Event Planning and Support
- Plan, coordinate and support meetings and other events
- Book rooms, manage catering orders and manage other meeting logistics
- Provide on-site support for meetings and events
- Prepare meeting agendas, take meeting notes and minutes
- Assist with volunteer coordination
Communication & Coordination
- Handle incoming calls, emails, and other communications
- Draft correspondence to external stakeholders and trustees
- Help to ensure that the website is up to date
Operations Support
- Support the day-to-day operations of the charity
- Assist Head of Operations in developing systems and processes to enhance the efficiency of the charity’s operations
- Help update organisational policies and ensure compliance
- Monitor 3rd party contracts and assist with review of services prior to renewals
- Help manage HR practices, including managing starters and leavers procedure in relation to IT and software access
- Support employee training and wellbeing programme
Office & Project Management
- Ensure office has working equipment and sufficient materials
- Organise and maintain our internal documents
- Help maintain and improve LLST’s internal databases
- Help maintain contact database in line with data protection and LLST policy
Financial & Procurement Assistance
- Assist with the gathering, review and processing of invoices and expenses claims
- Support the Head of Operations in evaluating suppliers and negotiating contracts
- Research suppliers to ensure cost-effective purchasing
- Perform due diligence checks on suppliers and vendors
- Help with the preparation of financial reports
General
- Ensure LLST’s activities comply with charity, company and general law
- Promote LLST externally and ensure its good reputation is maintained
- Other tasks as required and generally commensurate with the post
PERSON SPECIFICATION
Essential Criteria
- Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all
- Excellent attention to detail, well-organized with ability to prioritise tasks
- Professional, reliable and responsible
- Excellent interpersonal skills, including written and oral communications skills
- Confidence with IT including Microsoft Office suite
- Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands
- Highly motivated, with ability to work on own initiative and as part of a small team
- Flexibility and willingness to learn new skills
- A positive attitude to problem solving and finding new solutions
- Ability to work outside office hours as required (with time off in lieu), particularly in the build up to events, on the days of events and in other busy periods
Desirable Criteria
- Experience of administrative assistant
- Experience of working in charitable sector
- Knowledge and understanding of Microsoft Office suite
The client requests no contact from agencies or media sales.
Thank you!
Introducing Chance UK
Join Our Team
Do you believe every child deserves the chance of a better future?
We are a small organisation with a big ambition – to help every child flourish. The need for our work has never been greater and we are in an exciting period of growth in order to meet that challenge.
We provide a range of empowering services for children aged 5-13 and their parents and carers. We pride ourselves on developing evidence-based services, which put children at the heart of our work, and our services are designed to build social and emotional skills and resilience.
We know what we do works. We provide our unique support in a variety of ways and working at Chance UK puts you right at the heart of changing children’s and families’ lives. You will be a core part of our team, so it is vital you share our values and support our mission.
It is important that our team reflects the diversity of the communities we work with. We are actively seeking people from diverse ethnic backgrounds, disabled people, people who identify as male and people from LGBTQ+ communities. We are also keen to hear from those who have lived or professional experience of the issues we work on, including school exclusion and Special Education Needs and Disability (SEND).
We value our team through offering a range of benefits, including:
- 25 days holiday, plus bank holidays, 2 Wellbeing days, an extra celebration day and additional leave over Christmas
- Matched pension contributions up to 5%, entitlement from the start of your employment
- Maternity/paternity and shared parental leave
- Flexible working
- Enhanced Sick Pay
- Access to employee assistance programme
Please note that Chance UK is committed to safeguarding and promoting the welfare of children and young people and therefore our recruitment process for this post will include an enhanced DBS check.
Key Information
Reporting to: Senior Manager Finance & Resources
Employment type: Permanent Part-time
Direct reports: N/A
Hours: 18hours:45 minutes per week (0.5 FTE). Presence in the office will be mandatory during the first few weeks until the post holder eases within the role. Then the working pattern will switch to Hybrid working with a minimum of 1 day in the office.
Location: Office based in Islington. We are a hybrid-working organisation.
Start date: ASAP
Salary: £27,562.50 per year (pro-rata £13,781.25 per year)
Closing date: Sunday 9th March 2025
Interview:
First round of interviews (online): 21st March 2025
Second round of interviews (in-person): 31st March 2025
About the Role
We are looking for an experienced administrator with strong technical capability, who is extremely organised, has a can-do approach, and enjoys being busy. In this post, you will be responsible for the day-to-day administrative support of the management and programmes team.
Key to this role is supporting the Finance and Resources team that is committed to ensuring smooth operations.
Click to see the full job description and find out more about this role.
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The client requests no contact from agencies or media sales.
Thank you!
Are you interested in fundraising and looking for an opportunity to make a real difference in suicide prevention?
We are looking for a highly organised fundraising administrator with a strong eye for detail who can manage multiple tasks simultaneously to join a rapidly growing charity.
The Listening Place (TLP) has grown from a £500,000 to a £2m charity in just five years. It has done so by finding and fostering excellent long-term relationships with generous supporters who share TLP’s mission to provide free, face-to-face support for people struggling with suicidal feelings.
As TLP continues to expand, we need a focused, diligent individual who can ensure that our growing number of supporters experience the high-quality stewardship they deserve.
Role Overview:
The Fundraising Coordinator will play a key role in supporting and driving the fundraising efforts of The Listening Place, with a particular focus on corporate and community fundraising. The Fundraising Coordinator will also provide administrative support by managing the day-to-day pipeline of prospects, identifying appropriate opportunities, and ensuring that all reporting and project evaluations are met. The successful candidate will be highly organised with a strong eye for detail and the ability to manage multiple projects simultaneously.
Key Responsibilities:
· Conduct regular and detailed prospect research to identify new corporate and major donor opportunities.
· Process and log donations from businesses and individuals on our CRM.
· Contribute to the excellent stewardship of corporate, community and major donors by creating tailored communications and high-quality briefings for management and the leadership team.
· Support the planning and delivery of community and corporate fundraising events by taking on key operational tasks such as sourcing raffle prizes, guest list management and event follow-up.
· Provide administrative support across the fundraising team, including data management, communication with donors and sending out, monitoring and transporting of fundraising collateral.
· Maintain accurate and insightful records of all fundraising activities, including donations and donor correspondence.
· Support the team in ensuring that all fundraising complies with fundraising regulations and best practice.
· Attend and assist at occasional out-of-hours events.
We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.
Person Specification
Essential:
· Excellent organisational skills with the ability to manage multiple projects simultaneously and to work independently and proactively.
· Strong written and verbal communication skills, with an ability to tailor messages to different audiences and a strong attention to detail.
· High level of IT proficiency, including MS Office (Word, Excel, PowerPoint)
· Ability to work on ongoing, methodical tasks such as data entry and data management in an accurate and timely manner.
· Friendly and approachable, with a positive attitude and a team-oriented approach.
· Passionate about The Listening Place’s mission and values.
Desirable:
· Experience working with CRMs and Donorfy in particular.
· Prior experience working with individual giving and/or corporate fundraising.
· Good understanding of fundraising from a corporate perspective e.g. CSR.
· Knowledge of UK charity regulations, compliance, data protection and GDPR.
Hours
32 hours a week, office hours, with occasional evening and weekend work to meet operational requirements.
Location
Hammersmith Office or Liverpool Street office once opened
Salary:
£24,192 per annum
Application process:
Please submit a CV and cover letter of no more than one side by 14th March. We aim to respond to candidates by 21st March, with in-person interviews scheduled for 24th and 26th March. Candidates invited to interview will be asked to complete a homework task and then a competencies based interview.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate and resilient Night Support Worker to join our RBKC Mental Health Service in Kensington and Chelsea.
£13,676.00.00 per annum, working 20 hours per week.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Healthcare Cashplan through our partner Healthshield
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
RBKC MH Night Support Workers enable people with mental health support needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
You will be working 2 shifts of 10 hours per week on a rolling rota. You will be required to work some weekends and bank holidays.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
For a full job description, please visit our website
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
NVQ Level 2/3 or equivalent with some previous relevant sector work experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Tower Hamlets.
£20,514.00 per annum, working 30 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The shift pattern for this role is on a rolling rota which includes some weekend and bank holiday working.
For a full job description, please visit our website
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
About you:
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Flexible
Open to feedback and self development
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We don't believe survivors of modern slavery should ever have to sleep on the streets. We're looking for a team player with great communication skills and a 'can do' attitude to join our small, supportive team in making sure survivors have a safe place to live.
You'll combine your passion, organisation and collaboration skills to recruit, train and support hosts, process referrals and make guest placements.
Hope at Home operates a hosting scheme for survivors of modern slavery and human trafficking in the UK. We train and support hosts to welcome a survivor facing homelessness into their homes for an agreed time period.
KEY RESPONSIBILITIES
- Recruiting new volunteer hosts using networking and marketing skills including cold calling, following up warm leads and presenting at in person events.
- Supporting hosts with training, host support groups and staying in touch.
- Processing referrals and facilitating guest placements
- Building relationships with partner agencies
For a full job description and person specification, please see the attached document.
EMPLOYEE BENEFITS
Holiday Entitlement
33 days FTE including bank holidays (19 days actual including bank holidays).
Training & development
We have a strong value for the personal growth and development of our staff, as such we actively encourage and enable our employees to undertake various forms of training and development to enhance their personal skills and abilities and to grow as individuals.
Other benefits
Monthly external supervisions, flexible working arrangements, staff wellbeing package, employee pension scheme, travel costs (including mileage) covered by Hope at Home, supportive team and plenty of cake.
Please send a covering letter which should clearly show how you meet the skills and experience outlined in the Job Description, along with your CV. Applications without a cover letter will not be shortlisted.
Registered Charity
6 - 10
Providing safe homes for survivors of modern slavery by offering a range of innovative accommodation options in collaboration with other organisations
Thank you!
We are looking for someone with excellent supporter care experience and of supporting fundraising / marketing campaigns, who is excited about the opportunity to develop and grow Bliss’ Individual Giving programme.
Role Summary
One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby.
Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for an Individual Giving Officer to join our enthusiastic and passionate team.
This is an excellent opportunity for a creative and proactive individual to be part of a vibrant Fundraising Department and make a real difference to the lives of families and babies in neonatal care.
Terms
· Hybrid (with a minimum of three of your days over two weeks will be worked in the office
· Salary: £30,000 FTE
· 30-35 hours a week
· Permanent contract
Role Details
This role will oversee the development and delivery of the Individual Giving programme at Bliss, with a focus on digital fundraising and supporter care. The successful candidate will help ensure the effective running of existing fundraising products, including our regular giving, tribute funds and appeals programme. There will also be the opportunity to get creative in writing compelling copy and content for our Individual Giving programme, as well as work closely with supporters to ensure they receive the best experience of Bliss.
The ideal candidate will be able to demonstrate the following skills and experience:
· Experience of managing or supporting fundraising or marketing campaigns within a charity or commercial background
· Excellent communication skills, with the ability to write compelling copy
· Experience of delivering high-quality supporter care or customer care
· Knowledge of direct marketing principles, and particularly email marketing
· Experience of using databases to manage audiences
For more details please view the job description and person specification attached to this advert.
About Bliss
Bliss is the UK charity for babies born premature or sick. Our vision is that every baby born premature or sick in the UK has the best chance of survival and quality of life.
We champion the rights of every baby born premature or sick to receive the best care. We achieve this by empowering families, influencing policy and practice, and enabling life changing research.
How to apply
Interested applicants are requested to submit the following documents
· Your CV (please ensure this does not include your age, gender or any other personal characteristics)
· Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long
This information is used when shortlisting candidates for interview.
It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.
Recruitment Timeline
- The deadline for applications is 10am on Monday 3 March
- First round interviews will be held virtually (via zoom) on Thursday 6th and Friday 7th March, with second interviews in person at our London Bridge office in w/b 10th March.
The client requests no contact from agencies or media sales.
Thank you!
Conservation Fundraiser
No experience necessary!
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
The ideal candidate will be based in the advertised location. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.
Position: Wildlife Fundraiser North London
Ref: FEB20259524
Location: North London
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: Sun, 9th Mar 2025
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
About You
What we need from you:
• A passion for conservation (no prior knowledge required);
• Resilience
• Ability to work to targets;
• A driver's licence valid for use in the UK;
• Happy to work 3 out of 4 weekends;
• Happy to travel (on average) an hour away from home each day;
• Willingness to work outdoors and independently;
• Fundraising/Sales and Customer Service experience (desirable).
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation
Thank you!
Salary: £29,120 per annum (pro-rata) + generous benefits and £2,500 on call allowance per annum
Contract: Part time, one-year fixed term contract (0.5 whole time equivalent)
Location: Victoria, London (hybrid working with one to three days in the office each week)
Closing date: at 12 noon, Monday 24 February 2025
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.
This is an exciting opportunity working at the heart of NHS Providers media team. Supporting the delivery of media relations activities, the media and communications officer will play a key role in a fast-paced environment often driven by current events and politics in which no two days are the same.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team via our application portal.
Visa sponsorship
You must be eligible to work in the UK to apply for this vacancy. NHS Providers is not able to offer visa sponsorship.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a Membership Administrator to join our small, remote team to support our growth and deliver for our members.
This role will support the membership functions of the NI to look after the day-to-day administrative tasks relating to member services, including maintaining databases, managing renewals, and providing customer service to members. This role is critical in supporting the organisation’s mission to engage and retain members, ensuring they receive value and are satisfied with their experience.
Job Summary:
The Membership Administrator is responsible for overseeing the membership process from onboarding new members to managing ongoing renewals and maintaining the membership database. The role involves ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits. The position requires strong organisational skills, attention to detail, and proficiency in database management.
Key Responsibilities:
- Membership Administration
- Customer Service
- Communications
- Data Management and Reporting
Qualifications and Skills:
• Essential Experience:
o 2-3 years of experience in membership administration services, customer service, or administrative roles.
o Proficient with CRM or membership management software, including database management and reporting.
o Skilled in delivering exceptional customer service within a professional environment.
o Experience in administering a membership or customer renewals process.
o Background in non-profit organisations, associations, or professional membership.
Work Environment:
• Mainly working from home so could be based anywhere in the UK. There will be some travel with regular meetings in London.
Flexibility and Accessibility: We offer flexible hours and remote working options to accommodate individual needs. There will be support available for remote workers who may require specific adjustments, such as ergonomic setups or assistive technologies.
Commitment to Inclusion: We are committed to fostering an inclusive workplace where everyone feels valued. We welcome applications from candidates of all backgrounds, including those from underrepresented groups in the finance and nuclear sectors. Our recruitment process is fair and accessible, and we are happy to provide accommodations upon request. If you require adjustments to the application process, please contact us so we can support you.
Registered Charity
6 - 10
We are the professional membership body dedicated to nuclear,representing around 5000 professionals, and uploading professional standards for nuclear.
The client requests no contact from agencies or media sales.
Thank you!
London City Mission Pioneers are Christians who live in some of the most gospel deprived areas of London and who have a heart for the lost. Their lives have been transformed by the Gospel message, and they want to pass it on to others.
Through a part-time training programme in urban mission, which includes one day a week of interactive lectures, one day of working alongside a missionary and one day of work in your local congregation, we will equip you to help your local church to reach out with the gospel.
QUALIFICATIONS & EXPERIENCE
- A passion for Jesus Christ and to serve the people of London in a Gospel ministry.
- A desire to share the Gospel.
- Evidence of an infectious Christian faith.
- A minimum of one year attendance in current church.
- Unable to access Accredited Theological training otherwise.
- Involvement in evangelistic ministry would be preferred.
- Demonstrated ability to work as part of a team.
- Willingness to participate in the LCM Training programme.
- Evidence of a commitment to personal well-being, a healthy and prayerful spiritual life and a committed relationship with a local church.
- Evidence of the recommendation, commitment and support from your church for this ministry.
- A knowledge and understanding of a culture and community in London that is unreached by most churches.
There is an Occupational Requirement that the person appointed be an evangelical Christian.
Salary: £18,570 per annum.
This is a part-time (24 hours per week), 23 months fixed-term contract appointment.
Closing Date for applications: Midday Friday 14th March 2025
The client requests no contact from agencies or media sales.
Thank you!
About MSI
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
As a receptionist, you will be the first point of contact for MSI staff, visitors, and contractors. Duties include offering administrative support across the organization, welcoming and greeting guests who visit the business. You will also coordinate front-desk activities, including distributing correspondence, Mail, deliveries and redirecting phone calls.
To be successful in this role, you should have a pleasant personality, as this is also a customer service role. The role also requires that you should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and being able to manage demands are timely essential for this position.
About You
For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.
This means that we will only accept applications from candidates who are unequivocally pro-choice.
Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.
We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.
We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.
To perform this role, you’ll need the following skills:
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
Formal education/qualification
- No formal educational requirement, qualification through experience is sufficient for the role OR
- Detail formal education requirements.
Please see the job framework on our website.
Location: London (on site role)
Part-time: 21 hours a week, 3 days per week. This is an office based role.
Contract type: Permanent.
Salary: £22,932 - £26,915 per annum (pro rata).
Salary band: BG 3
Closing date: 3rd March 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.
Thank you!
The Operations Manager will work closely with the Managing Director to ensure the charity operates effectively. The Operations Manager will lead on the development of policies and procedures to ensure regulatory compliance, and robust management processes.
The Operations Manager will add to the staff team by bringing a skillset that is grounded in administration processes, excellent IT competence, and a numerate, systemising and detail-orientated mindset.
Thank you!
We are looking for an experienced and passionate Single Discipline Advocate (Community) to work on our exciting independent advocacy pilot project within the London Borough of Camden.
This is a fixed term opportunity until 31st March 2026.
Independent Advocates work alongside those they support to ensure their voice is heard in processes and decision that will affect them. This role is to ensure that the views of Camden residents, placed within care homes have a say in quality assurances processes.
Rethink Advocacy provides specialist independent advocacy services to eligible adults within London and the across the country. We provide statutory (instructed or non-instructed) and non-statutory advocacy support within secure units, hospitals, care settings and in the community.
How you will make a difference
Your role will be to ensure that the voices of residents, who are placed within Camden care settings, are heard. This will be achieved by facilitating resident meetings and forums for relatives and friends, as well as one-to-one advocacy, including for those who lack the capacity to provide you with instruction. You will work in partnership with stakeholders within Camden, such as other independent advocates, RPRs, care home managers, social workers, quality assurance teams and care staff supporting residents to have a say in what matters to them.
Initially, the work will focus on the Chalk Farm area, however you will be required to travel across the borough and therefore will need to have the ability to travel between locations across the day, as well as travel to team meetings and training sessions as required. You will be linked to the advocates from our Camden Advocacy Service via group discussions and reflective practice and will work closely with the community advocacy team.
We are looking to recruit either qualified or trainee Advocates to this part-time 14 hours per week post.
Qualified Advocates
Will be paid at Band 3 (£26,457 + £3,000 London Allowance per annum pro-rata). Actual salary for 14 hours per week is £10,582.80 plus £1,200 London Allowance.
Trainee Advocates
Will be required to enrol on the Level 4 Independent Advocacy Practice qualification and complete the course during their first year of employment.
As a trainee you will be contracted and paid for 17 hours per week (which includes 3 hours paid study time). Trainee Advocates will be paid at Band 2 (£22,004 + £3,000 London Allowance per annum pro-rata). Actual salary during the training period will be based on 17 hours per week, £10,687.66 plus £1,457.14 London Allowance per annum.
Upon satisfactorily completing the Level 4 Independent Advocacy Practice qualification, salary will be increased to Band 3 for 14 hours per week.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
Registered Charity
501 - 1000
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.